Exhibit 99.2
Operating Results Scorecard As of March 31, 2009 |
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| Q1-07 |
| Q2-07 |
| Q3-07 |
| Q4-07 |
| 2007 |
| Q1-08 |
| Q2-08 |
| Q3-08 |
| Q4-08 |
| 2008 |
| Q1-09 |
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Revenue (millions) |
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US |
| $ | 34.4 |
| $ | 35.0 |
| $ | 39.8 |
| $ | 40.2 |
| $ | 149.4 |
| $ | 40.1 |
| $ | 41.7 |
| $ | 47.3 |
| $ | 52.2 |
| $ | 181.3 |
| $ | 49.4 |
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Canada |
| 23.2 |
| 23.8 |
| 23.4 |
| 25.5 |
| 95.9 |
| 24.6 |
| 23.9 |
| 21.7 |
| 20.7 |
| 90.9 |
| 19.2 |
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Offshore |
| — |
| — |
| — |
| — |
| — |
| — |
| — |
| 0.1 |
| 0.6 |
| 0.7 |
| 2.2 |
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Company Total |
| $ | 57.6 |
| $ | 58.8 |
| $ | 63.2 |
| $ | 65.7 |
| $ | 245.3 |
| $ | 64.7 |
| $ | 65.6 |
| $ | 69.1 |
| $ | 73.5 |
| $ | 272.9 |
| $ | 70.7 |
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Gross Profit % |
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US |
| 21.0 | % | 20.8 | % | 24.4 | % | 24.3 | % | 22.7 | % | 20.7 | % | 15.6 | % | 15.9 | % | 16.5 | % | 17.0 | % | 17.8 | % | |||||||||||
Canada |
| 7.2 | % | 5.3 | % | 2.7 | % | 8.8 | % | 6.1 | % | 5.3 | % | 8.1 | % | 6.1 | % | 1.8 | % | 5.4 | % | 9.1 | % | |||||||||||
Offshore |
| n/a |
| n/a |
| n/a |
| n/a |
| n/a |
| n/a |
| n/a |
| -977.4 | % | -148.8 | % | -215.3 | % | 8.3 | % | |||||||||||
Company Total |
| 15.5 | % | 14.5 | % | 16.3 | % | 17.4 | % | 16.0 | % | 14.8 | % | 12.8 | % | 12.0 | % | 11.0 | % | 12.6 | % | 15.2 | % | |||||||||||
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FTE* - Quarterly Average |
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US |
| 2,846 |
| 2,970 |
| 3,214 |
| 3,321 |
| 3,088 |
| 3,272 |
| 3,428 |
| 3,775 |
| 4,282 |
| 3,692 |
| 4,293 |
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Canada |
| 2,313 |
| 2,180 |
| 2,158 |
| 2,125 |
| 2,194 |
| 2,077 |
| 1,982 |
| 1,842 |
| 1,734 |
| 1,908 |
| 1,613 |
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Offshore |
| — |
| — |
| — |
| — |
| — |
| — |
| — |
| 5 |
| 76 |
| 20 |
| 216 |
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Company Total |
| 5,159 |
| 5,150 |
| 5,372 |
| 5,446 |
| 5,282 |
| 5,349 |
| 5,410 |
| 5,622 |
| 6,092 |
| 5,620 |
| 6,122 |
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Number of Agent Seats- End of Period** |
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US |
| 4,364 |
| 4,459 |
| 4,455 |
| 4,457 |
| 4,457 |
| 5,449 |
| 5,449 |
| 5,778 |
| 5,687 |
| 5,687 |
| 5,276 |
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Canada |
| 3,343 |
| 3,306 |
| 3,306 |
| 3,026 |
| 3,026 |
| 3,026 |
| 3,026 |
| 2,968 |
| 2,968 |
| 2,968 |
| 2,359 |
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Offshore |
| — |
| — |
| — |
| — |
| — |
| — |
| — |
| 1,100 |
| 1,100 |
| 1,100 |
| 1,100 |
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Company Total |
| 7,707 |
| 7,765 |
| 7,761 |
| 7,483 |
| 7,483 |
| 8,475 |
| 8,475 |
| 9,846 |
| 9,755 |
| 9,755 |
| 8,735 |
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Number of Sites- End of Period** |
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US |
| 12 |
| 12 |
| 12 |
| 12 |
| 12 |
| 14 |
| 14 |
| 14 |
| 13 |
| 13 |
| 13 |
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Canada |
| 7 |
| 7 |
| 7 |
| 6 |
| 6 |
| 6 |
| 6 |
| 6 |
| 6 |
| 6 |
| 5 |
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Offshore |
| — |
| — |
| — |
| — |
| — |
| — |
| — |
| 1 |
| 1 |
| 1 |
| 1 |
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Company Total |
| 19 |
| 19 |
| 19 |
| 18 |
| 18 |
| 20 |
| 20 |
| 21 |
| 20 |
| 20 |
| 19 |
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Utilization % |
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US |
| 65 | % | 67 | % | 72 | % | 75 | % | 70 | % | 60 | % | 63 | % | 65 | % | 75 | % | 66 | % | 81 | % | |||||||||||
Canada |
| 69 | % | 66 | % | 65 | % | 70 | % | 68 | % | 69 | % | 65 | % | 62 | % | 58 | % | 64 | % | 68 | % | |||||||||||
Offshore |
| n/a |
| n/a |
| n/a |
| n/a |
| n/a |
| n/a |
| n/a |
| 0 | % | 7 | % | 4 | % | 20 | % | |||||||||||
Company Total |
| 67 | % | 66 | % | 69 | % | 73 | % | 69 | % | 63 | % | 64 | % | 57 | % | 62 | % | 62 | % | 70 | % |
*FTE (Full-Time Equivalent) is calculated by dividing agent hours paid during the period by available work hours.
(i.e.- if there are 65 work days in a quarter, 520 paid hours would equal 1 FTE)
** The Company closed its facility in Petersburg, Virginia on 12/27/08. This location is included in total seats as of December 31, 2008 because it was operating for the majority of the period. It is excluded from the number of sites as of December 31, 2008.