Exhibit 99.2
Operating Results Scorecard |
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| Q1-08 |
| Q2-08 |
| Q3-08 |
| Q4-08 |
| 2008 |
| Q1-09 |
| Q2-09 |
| Q3-09 |
| Q4-09 |
| 2009 |
| Q1-10 |
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Revenue (millions) |
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US |
| $ | 40.0 |
| $ | 41.8 |
| $ | 47.3 |
| $ | 51.7 |
| $ | 180.8 |
| $ | 49.4 |
| $ | 52.0 |
| $ | 50.5 |
| $ | 48.8 |
| $ | 200.8 |
| $ | 44.7 |
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Canada |
| 24.6 |
| 23.7 |
| 21.6 |
| 21.0 |
| 90.9 |
| 19.2 |
| 19.2 |
| 18.8 |
| 19.1 |
| 76.3 |
| 18.1 |
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Offshore |
| — |
| — |
| 0.1 |
| 0.6 |
| 0.6 |
| 2.2 |
| 2.0 |
| 3.2 |
| 4.6 |
| 11.9 |
| 4.6 |
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Company Total |
| $ | 64.6 |
| $ | 65.5 |
| $ | 68.9 |
| $ | 73.4 |
| $ | 272.3 |
| $ | 70.7 |
| $ | 73.3 |
| $ | 72.5 |
| $ | 72.5 |
| $ | 289.0 |
| $ | 67.4 |
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Gross Profit % |
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US |
| 20.0 | % | 14.9 | % | 15.8 | % | 16.9 | % | 16.9 | % | 17.8 | % | 19.4 | % | 19.5 | % | 15.8 | % | 18.1 | % | 15.2 | % | |||||||||||
Canada |
| 5.9 | % | 8.7 | % | 5.8 | % | 0.8 | % | 5.4 | % | 9.1 | % | 17.0 | % | 18.1 | % | 16.1 | % | 15.6 | % | 8.6 | % | |||||||||||
Offshore |
| n/a |
| n/a |
| -976.9 | % | -148.8 | % | -215.3 | % | 8.3 | % | -11.1 | % | 7.1 | % | 22.1 | % | 7.6 | % | -25.9 | % | |||||||||||
Company Total |
| 14.7 | % | 12.7 | % | 11.9 | % | 10.9 | % | 12.5 | % | 15.2 | % | 17.9 | % | 18.6 | % | 16.2 | % | 17.0 | % | 10.6 | % | |||||||||||
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FTE* - Quarterly Average |
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US |
| 3,272 |
| 3,428 |
| 3,775 |
| 4,282 |
| 3,692 |
| 4,293 |
| 4,344 |
| 4,047 |
| 4,017 |
| 4,173 |
| 3,740 |
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Canada |
| 2,077 |
| 1,982 |
| 1,842 |
| 1,734 |
| 1,908 |
| 1,613 |
| 1,502 |
| 1,490 |
| 1,510 |
| 1,528 |
| 1,492 |
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Offshore |
| — |
| — |
| 5 |
| 76 |
| 20 |
| 216 |
| 277 |
| 449 |
| 613 |
| 390 |
| 664 |
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Company Total |
| 5,349 |
| 5,410 |
| 5,622 |
| 6,092 |
| 5,620 |
| 6,122 |
| 6,123 |
| 5,986 |
| 6,140 |
| 6,091 |
| 5,896 |
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Number of Agent Seats- End of Period** |
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US |
| 5,449 |
| 5,449 |
| 5,778 |
| 5,687 |
| 5,687 |
| 5,276 |
| 5,276 |
| 5,276 |
| 5,276 |
| 5,276 |
| 4,810 |
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Canada |
| 3,026 |
| 3,026 |
| 2,968 |
| 2,968 |
| 2,968 |
| 2,359 |
| 2,359 |
| 2,359 |
| 2,359 |
| 2,359 |
| 2,359 |
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Offshore |
| — |
| — |
| 1,100 |
| 1,100 |
| 1,100 |
| 1,100 |
| 1,100 |
| 1,100 |
| 1,100 |
| 1,100 |
| 1,178 |
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Company Total |
| 8,475 |
| 8,475 |
| 9,846 |
| 9,755 |
| 9,755 |
| 8,735 |
| 8,735 |
| 8,735 |
| 8,735 |
| 8,735 |
| 8,347 |
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Number of Sites- End of Period |
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US |
| 14 |
| 14 |
| 14 |
| 13 |
| 13 |
| 13 |
| 13 |
| 13 |
| 13 |
| 13 |
| 11 |
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Canada |
| 6 |
| 6 |
| 6 |
| 6 |
| 6 |
| 5 |
| 5 |
| 5 |
| 5 |
| 5 |
| 5 |
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Offshore |
| — |
| — |
| 1 |
| 1 |
| 1 |
| 1 |
| 1 |
| 1 |
| 1 |
| 1 |
| 2 |
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Company Total |
| 20 |
| 20 |
| 21 |
| 20 |
| 20 |
| 19 |
| 19 |
| 19 |
| 19 |
| 19 |
| 18 |
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Utilization % |
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US |
| 60 | % | 63 | % | 65 | % | 75 | % | 66 | % | 81 | % | 82 | % | 77 | % | 76 | % | 79 | % | 78 | % | |||||||||||
Canada |
| 69 | % | 65 | % | 62 | % | 58 | % | 64 | % | 68 | % | 64 | % | 63 | % | 64 | % | 65 | % | 63 | % | |||||||||||
Offshore |
| n/a |
| n/a |
| 0 | % | 7 | % | 4 | % | 20 | % | 25 | % | 41 | % | 56 | % | 35 | % | 56 | % | |||||||||||
Company Total |
| 63 | % | 64 | % | 57 | % | 62 | % | 62 | % | 70 | % | 70 | % | 69 | % | 70 | % | 70 | % | 71 | % |
*FTE (Full-Time Equivalent) is calculated by dividing agent hours paid during the period by available work hours.
(i.e.- if there are 65 work days in a quarter, 520 paid hours would equal 1 FTE)
** Seats are pro-rated for the days the site was open or closed during the quarter.