Exhibit 99.2
| Operating Results Scorecard As of March 31, 2010 | |
| | Q1-08 | | Q2-08 | | Q3-08 | | Q4-08 | | 2008 | | Q1-09 | | Q2-09 | | Q3-09 | | Q4-09 | | 2009 | | Q1-10 | |
Revenue (millions) | | | | | | | | | | | | | | | | | | | | | | | |
US | | $ | 40.0 | | $ | 41.8 | | $ | 47.3 | | $ | 51.7 | | $ | 180.8 | | $ | 49.4 | | $ | 52.0 | | $ | 50.5 | | $ | 48.8 | | $ | 200.8 | | $ | 44.7 | |
Canada | | 24.6 | | 23.7 | | 21.6 | | 21.0 | | 90.9 | | 19.2 | | 19.2 | | 18.8 | | 19.1 | | 76.3 | | 18.1 | |
Offshore | | — | | — | | 0.1 | | 0.6 | | 0.6 | | 2.2 | | 2.0 | | 3.2 | | 4.6 | | 11.9 | | 4.6 | |
Company Total | | $ | 64.6 | | $ | 65.5 | | $ | 68.9 | | $ | 73.4 | | $ | 272.3 | | $ | 70.7 | | $ | 73.3 | | $ | 72.5 | | $ | 72.5 | | $ | 289.0 | | $ | 67.4 | |
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Gross Profit % | | | | | | | | | | | | | | | | | | | | | | | |
US | | 20.0 | % | 14.9 | % | 15.8 | % | 16.9 | % | 16.9 | % | 17.8 | % | 19.4 | % | 19.5 | % | 15.8 | % | 18.1 | % | 15.2 | % |
Canada | | 5.9 | % | 8.7 | % | 5.8 | % | 0.8 | % | 5.4 | % | 9.1 | % | 17.0 | % | 18.1 | % | 16.1 | % | 15.6 | % | 8.6 | % |
Offshore | | n/a | | n/a | | -976.9 | % | -148.8 | % | -215.3 | % | 8.3 | % | -11.1 | % | 7.1 | % | 22.1 | % | 7.6 | % | -25.9 | % |
Company Total | | 14.7 | % | 12.7 | % | 11.9 | % | 10.9 | % | 12.5 | % | 15.2 | % | 17.9 | % | 18.6 | % | 16.2 | % | 17.0 | % | 10.6 | % |
| | | | | | | | | | | | | | | | | | | | | | | |
FTE* - Quarterly Average | | | | | | | | | | | | | | | | | | | | | | | |
US | | 3,272 | | 3,428 | | 3,775 | | 4,282 | | 3,692 | | 4,293 | | 4,344 | | 4,047 | | 4,017 | | 4,173 | | 3,740 | |
Canada | | 2,077 | | 1,982 | | 1,842 | | 1,734 | | 1,908 | | 1,613 | | 1,502 | | 1,490 | | 1,510 | | 1,528 | | 1,492 | |
Offshore | | — | | — | | 5 | | 76 | | 20 | | 216 | | 277 | | 449 | | 613 | | 390 | | 664 | |
Company Total | | 5,349 | | 5,410 | | 5,622 | | 6,092 | | 5,620 | | 6,122 | | 6,123 | | 5,986 | | 6,140 | | 6,091 | | 5,896 | |
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Number of Agent Seats- End of Period** | | | | | | | | | | | | | | | | | | | | | | | |
US | | 5,449 | | 5,449 | | 5,778 | | 5,687 | | 5,687 | | 5,276 | | 5,276 | | 5,276 | | 5,276 | | 5,276 | | 4,810 | |
Canada | | 3,026 | | 3,026 | | 2,968 | | 2,968 | | 2,968 | | 2,359 | | 2,359 | | 2,359 | | 2,359 | | 2,359 | | 2,359 | |
Offshore | | — | | — | | 1,100 | | 1,100 | | 1,100 | | 1,100 | | 1,100 | | 1,100 | | 1,100 | | 1,100 | | 1,178 | |
Company Total | | 8,475 | | 8,475 | | 9,846 | | 9,755 | | 9,755 | | 8,735 | | 8,735 | | 8,735 | | 8,735 | | 8,735 | | 8,347 | |
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Number of Sites- End of Period | | | | | | | | | | | | | | | | | | | | | | | |
US | | 14 | | 14 | | 14 | | 13 | | 13 | | 13 | | 13 | | 13 | | 13 | | 13 | | 11 | |
Canada | | 6 | | 6 | | 6 | | 6 | | 6 | | 5 | | 5 | | 5 | | 5 | | 5 | | 5 | |
Offshore | | — | | — | | 1 | | 1 | | 1 | | 1 | | 1 | | 1 | | 1 | | 1 | | 2 | |
Company Total | | 20 | | 20 | | 21 | | 20 | | 20 | | 19 | | 19 | | 19 | | 19 | | 19 | | 18 | |
| | | | | | | | | | | | | | | | | | | | | | | |
Utilization % | | | | | | | | | | | | | | | | | | | | | | | |
US | | 60 | % | 63 | % | 65 | % | 75 | % | 66 | % | 81 | % | 82 | % | 77 | % | 76 | % | 79 | % | 78 | % |
Canada | | 69 | % | 65 | % | 62 | % | 58 | % | 64 | % | 68 | % | 64 | % | 63 | % | 64 | % | 65 | % | 63 | % |
Offshore | | n/a | | n/a | | 0 | % | 7 | % | 4 | % | 20 | % | 25 | % | 41 | % | 56 | % | 35 | % | 56 | % |
Company Total | | 63 | % | 64 | % | 57 | % | 62 | % | 62 | % | 70 | % | 70 | % | 69 | % | 70 | % | 70 | % | 71 | % |
*FTE (Full-Time Equivalent) is calculated by dividing agent hours paid during the period by available work hours.
(i.e.- if there are 65 work days in a quarter, 520 paid hours would equal 1 FTE)
** Seats are pro-rated for the days the site was open or closed during the quarter.