Allowance for Loan Losses | Allowance for Loan Losses Our provision for credit losses represents the periodic expense of maintaining an allowance sufficient to absorb incurred probable losses in the held-for-investment loan portfolios. The evaluation of the allowance for loan losses is inherently subjective, as it requires material estimates that may be susceptible to significant changes. We believe the allowance for loan losses is appropriate to cover probable losses incurred in the loan portfolios. See Note 2, “Significant Accounting Policies — Allowance for Loan Losses — Allowance for Private Education Loan Losses, — Allowance for Personal Loans and — Allowance for FFELP Loan Losses” for a more detailed discussion. Allowance for Loan Losses Metrics Allowance for Loan Losses Year Ended December 31, 2017 FFELP Loans Private Education Loans Personal Loans Total Allowance for Loan Losses Beginning balance $ 2,171 $ 182,472 $ 58 $ 184,701 Total provision (85 ) 178,542 7,138 185,595 Net charge-offs: Charge-offs (954 ) (130,063 ) (579 ) (131,596 ) Recoveries — 17,635 11 17,646 Net charge-offs (954 ) (112,428 ) (568 ) (113,950 ) Loan sales (1) — (4,871 ) — (4,871 ) Ending Balance $ 1,132 $ 243,715 $ 6,628 $ 251,475 Allowance: Ending balance: individually evaluated for impairment $ — $ 94,682 $ — $ 94,682 Ending balance: collectively evaluated for impairment $ 1,132 $ 149,033 $ 6,628 $ 156,793 Loans: Ending balance: individually evaluated for impairment $ — $ 990,351 $ — $ 990,351 Ending balance: collectively evaluated for impairment $ 927,660 $ 16,441,816 $ 400,280 $ 17,769,756 Net charge-offs as a percentage of average loans in repayment (2) 0.13 % 1.03 % 0.47 % Allowance as a percentage of the ending total loan balance 0.12 % 1.40 % 1.66 % Allowance as a percentage of the ending loans in repayment (2) 0.15 % 2.00 % 1.66 % Allowance coverage of net charge-offs 1.19 2.17 11.67 Ending total loans, gross $ 927,660 $ 17,432,167 $ 400,280 Average loans in repayment (2) $ 745,039 $ 10,881,058 $ 119,606 Ending loans in repayment (2) $ 746,456 $ 12,206,033 $ 400,280 ____________ (1) Represents fair value adjustments on loans sold. (2) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Allowance for Loan Losses Year Ended December 31, 2016 FFELP Loans Private Education Loans Personal Loans Total Allowance for Loan Losses Beginning balance $ 3,691 $ 108,816 $ — $ 112,507 Total provision (172 ) 159,511 58 159,397 Net charge-offs: Charge-offs (1,348 ) (90,203 ) — (91,551 ) Recoveries — 10,382 — 10,382 Net charge-offs (1,348 ) (79,821 ) — (81,169 ) Loan sales (1) — (6,034 ) — (6,034 ) Ending Balance $ 2,171 $ 182,472 $ 58 $ 184,701 Allowance: Ending balance: individually evaluated for impairment $ — $ 86,930 $ — $ 86,930 Ending balance: collectively evaluated for impairment $ 2,171 $ 95,542 $ 58 $ 97,771 Loans: Ending balance: individually evaluated for impairment $ — $ 612,606 $ — $ 612,606 Ending balance: collectively evaluated for impairment $ 1,010,908 $ 13,639,069 $ 12,894 $ 14,662,871 Net charge-offs as a percentage of average loans in repayment (2) 0.17 % 0.96 % — % Allowance as a percentage of the ending total loan balance 0.21 % 1.28 % — % Allowance as a percentage of the ending loans in repayment (2) 0.28 % 1.88 % — % Allowance coverage of net charge-offs 1.61 2.29 — Ending total loans, gross $ 1,010,908 $ 14,251,675 $ — Average loans in repayment (2) $ 793,203 $ 8,283,036 $ — Ending loans in repayment (2) $ 786,332 $ 9,709,758 $ — ____________ (1) Represents fair value adjustments on loans sold. (2) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Allowance for Loan Losses Year Ended December 31, 2015 FFELP Loans Private Education Loans Total Allowance for Loan Losses Beginning balance $ 5,268 $ 78,574 $ 83,842 Total provision 1,005 87,344 88,349 Net charge-offs: Charge-offs (2,582 ) (55,357 ) (57,939 ) Recoveries — 5,820 5,820 Net charge-offs (2,582 ) (49,537 ) (52,119 ) Loan sales (1) — (7,565 ) (7,565 ) Ending Balance $ 3,691 $ 108,816 $ 112,507 Allowance: Ending balance: individually evaluated for impairment $ — $ 43,480 $ 43,480 Ending balance: collectively evaluated for impairment $ 3,691 $ 65,336 $ 69,027 Loans: Ending balance: individually evaluated for impairment $ — $ 265,831 $ 265,831 Ending balance: collectively evaluated for impairment $ 1,115,663 $ 10,330,606 $ 11,446,269 Net charge-offs as a percentage of average loans in repayment (2) 0.30 % 0.82 % Allowance as a percentage of the ending total loan balance 0.33 % 1.03 % Allowance as a percentage of the ending loans in repayment (2) 0.45 % 1.57 % Allowance coverage of net charge-offs 1.43 2.20 Ending total loans, gross $ 1,115,663 $ 10,596,437 Average loans in repayment (2) $ 857,359 $ 6,031,741 Ending loans in repayment (2) $ 813,815 $ 6,927,266 ____________ (1) Represents fair value adjustments on loans sold. (2) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Troubled Debt Restructurings All of our loans are collectively assessed for impairment, except for loans classified as TDRs (where we conduct individual assessments of impairment). We modify the terms of loans for certain borrowers when we believe such modifications may increase the ability and willingness of a borrower to make payments and thus increase the ultimate overall amount collected on a loan. These modifications generally take the form of a forbearance, a temporary interest rate reduction or an extended repayment plan. The majority of our loans that are considered TDRs involve a temporary forbearance of payments and do not change the contractual interest rate of the loan. Once a loan qualifies for TDR status, it remains a TDR for allowance purposes for the remainder of its life. As of December 31, 2017 and 2016, approximately 66 percent and 69 percent , respectively, of TDRs were classified as such due to their forbearance status. See Note 2, “Significant Accounting Policies — Allowance for Loan Losses” for a more detailed discussion. Within the Private Education Loan portfolio, loans greater than 90 days past due are considered to be nonperforming. FFELP Loans are at least 97 percent guaranteed as to their principal and accrued interest by the federal government in the event of default and, therefore, we do not deem FFELP Loans as nonperforming from a credit risk standpoint at any point in their life cycle prior to claim payment, and we continue to accrue interest through the date of claim. At December 31, 2017 and 2016 , all of our TDR loans had a related allowance recorded. The following table provides the recorded investment, unpaid principal balance and related allowance for our TDR loans. Recorded Investment Unpaid Principal Balance Allowance December 31, 2017 TDR Loans $ 1,007,141 $ 990,351 $ 94,682 December 31, 2016 TDR Loans $ 620,991 $ 612,606 $ 86,930 The following table provides the average recorded investment and interest income recognized for our TDR loans. Years Ended December 31, 2017 2016 2015 Average Recorded Investment Interest Income Recognized Average Recorded Investment Interest Income Recognized Average Recorded Investment Interest Income Recognized TDR Loans $ 822,145 $ 61,119 $ 422,527 $ 30,700 $ 174,087 $ 14,081 The following table provides information regarding the loan status and aging of TDR loans. December 31, December 31, 2017 2016 Balance % Balance % TDR loans in in-school/grace/deferment (1) $ 51,745 $ 24,185 TDR loans in forbearance (2) 69,652 71,851 TDR loans in repayment (3) and percentage of each status: Loans current 774,222 89.1 % 462,187 89.5 % Loans delinquent 31-60 days (4) 48,377 5.6 28,452 5.5 Loans delinquent 61-90 days (4) 28,778 3.3 17,326 3.4 Loans delinquent greater than 90 days (4) 17,577 2.0 8,605 1.6 Total TDR loans in repayment 868,954 100.0 % 516,570 100.0 % Total TDR loans, gross $ 990,351 $ 612,606 _____ (1) Deferment includes customers who have returned to school or are engaged in other permitted educational activities and are not yet required to make payments on the loans (e.g., residency periods for medical students or a grace period for bar exam preparation). (2) Loans for customers who have requested extension of grace period generally during employment transition or who have temporarily ceased making full payments due to hardship or other factors, consistent with established loan program servicing policies and procedures. (3) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. (4) The period of delinquency is based on the number of days scheduled payments are contractually past due. The following table provides the amount of modified loans (which includes forbearance and reductions in interest rates) that became TDRs in the periods presented. Additionally, for the periods presented, the table summarizes charge-offs occurring in the TDR portfolio, as well as TDRs for which a payment default occurred in the relevant period presented and within 12 months of the loan first being designated as a TDR. We define payment default as 60 days past due for this disclosure. Years Ended December 31, 2017 2016 2015 Modified Loans (1) Charge-offs Payment-Default Modified Loans (1) Charge-offs Payment-Default Modified Loans (1) Charge-offs Payment-Default TDR Loans $ 498,812 $ 48,469 $ 92,532 $ 398,324 $ 24,628 $ 64,811 $ 244,890 $ 10,877 $ 51,602 _______ (1) Represents the principal balance of loans that have been modified during the period and resulted in a TDR. Private Education Loan Key Credit Quality Indicators FFELP Loans are at least 97 percent insured and guaranteed as to their principal and accrued interest in the event of default; therefore, there are no key credit quality indicators associated with FFELP Loans. For Private Education Loans, the key credit quality indicators are FICO scores, the existence of a cosigner, the loan status and loan seasoning. The FICO scores are assessed at original approval and periodically refreshed/updated through the loan’s term. The following table highlights the gross principal balance of our Private Education Loan portfolio stratified by key credit quality indicators. December 31, 2017 December 31, 2016 Credit Quality Indicators: Balance (1) % of Balance Balance (1) % of Balance Cosigners: With cosigner $ 15,658,539 90 % $ 12,816,512 90 % Without cosigner 1,773,628 10 1,435,163 10 Total $ 17,432,167 100 % $ 14,251,675 100 % FICO at Original Approval (2) : Less than 670 $ 1,153,591 6 % $ 920,132 6 % 670-699 2,596,959 15 2,092,722 15 700-749 5,714,554 33 4,639,958 33 Greater than or equal to 750 7,967,063 46 6,598,863 46 Total $ 17,432,167 100 % $ 14,251,675 100 % Seasoning (3) : 1-12 payments $ 4,256,592 24 % $ 3,737,110 26 % 13-24 payments 3,229,465 19 2,841,107 20 25-36 payments 2,429,238 14 1,839,764 13 37-48 payments 1,502,327 9 917,633 7 More than 48 payments 1,256,813 7 726,106 5 Not yet in repayment 4,757,732 27 4,189,955 29 Total $ 17,432,167 100 % $ 14,251,675 100 % ___________ (1) Balance represents gross Private Education Loans. (2) Represents the higher credit score of the cosigner or the borrower. (3) Number of months in active repayment (whether interest only payment, fixed payment, or full principal and interest payment status) for which a scheduled payment was due. Personal Loan Key Credit Quality Indicators For Personal Loans, the key credit quality indicators are FICO scores and loan seasoning. The FICO scores are assessed at original approval and periodically refreshed/updated through the loan’s term. The following table highlights the gross principal balance of our Personal Loan portfolio stratified by key credit quality indicators. Personal Loans Credit Quality Indicators December 31, 2017 December 31, 2016 Credit Quality Indicators: Balance (1) % of Balance Balance (1) % of Balance FICO at Original Approval: Less than 670 $ 32,156 8 % $ 1,189 9 % 670-699 114,731 29 3,139 24 700-749 182,025 45 5,678 44 Greater than or equal to 750 71,368 18 2,888 23 Total $ 400,280 100 % $ 12,894 100 % Seasoning (2) : 0-12 payments $ 400,280 100 % $ 12,894 100 % 13-24 payments — — — — 25-36 payments — — — — 37-48 payments — — — — More than 48 payments — — — — Total $ 400,280 100 % $ 12,894 100 % ___________ (1) Balance represents gross Personal Loans. (2) Number of months in active repayment for which a scheduled payment was due. The following table provides information regarding the loan status of our Private Education Loans. Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Private Education Loans December 31, 2017 2016 2015 Balance % Balance % Balance % Loans in-school/grace/deferment (1) $ 4,757,732 $ 4,189,955 $ 3,427,964 Loans in forbearance (2) 468,402 351,962 241,207 Loans in repayment and percentage of each status: Loans current 11,911,128 97.6 % 9,509,394 97.9 % 6,773,095 97.8 % Loans delinquent 31-60 days (3) 179,002 1.5 124,773 1.3 91,129 1.3 Loans delinquent 61-90 days (3) 78,292 0.6 51,423 0.5 42,048 0.6 Loans delinquent greater than 90 days (3) 37,611 0.3 24,168 0.3 20,994 0.3 Total Private Education Loans in repayment 12,206,033 100.0 % 9,709,758 100.0 % 6,927,266 100.0 % Total Private Education Loans, gross 17,432,167 14,251,675 10,596,437 Private Education Loans deferred origination costs 56,378 44,206 27,884 Total Private Education Loans 17,488,545 14,295,881 10,624,321 Private Education Loans allowance for losses (243,715 ) (182,472 ) (108,816 ) Private Education Loans, net $ 17,244,830 $ 14,113,409 $ 10,515,505 Percentage of Private Education Loans in repayment 70.0 % 68.1 % 65.4 % Delinquencies as a percentage of Private Education Loans in repayment 2.4 % 2.1 % 2.2 % Loans in forbearance as a percentage of Private Education Loans in repayment and forbearance 3.7 % 3.5 % 3.4 % (1) Deferment includes customers who have returned to school or are engaged in other permitted educational activities and are not yet required to make payments on the loans (e.g., residency periods for medical students or a grace period for bar exam preparation). (2) Loans for customers who have requested extension of grace period generally during employment transition or who have temporarily ceased making full payments due to hardship or other factors, consistent with established loan program servicing policies and procedures. (3) The period of delinquency is based on the number of days scheduled payments are contractually past due. Accrued Interest Receivable The following table provides information regarding accrued interest receivable on our Private Education Loans. The table also discloses the amount of accrued interest on loans greater than 90 days past due as compared to our allowance for uncollectible interest. The allowance for uncollectible interest exceeds the amount of accrued interest on our 90 days past due portfolio for all periods presented. Private Education Loan Accrued Interest Receivable Total Interest Receivable Greater Than 90 Days Past Due Allowance for Uncollectible Interest December 31, 2017 $ 951,138 $ 1,372 $ 4,664 December 31, 2016 $ 739,847 $ 845 $ 2,898 |