Allowance for Loan Losses | Allowance for Loan Losses Our provision for credit losses represents the periodic expense of maintaining an allowance sufficient to absorb incurred probable losses in the held-for-investment loan portfolios. The evaluation of the allowance for loan losses is inherently subjective, as it requires material estimates that may be susceptible to significant changes. We believe the allowance for loan losses is appropriate to cover probable losses incurred in the loan portfolios. Allowance for Loan Losses Metrics Allowance for Loan Losses Three Months Ended September 30, 2018 FFELP Loans Private Education Loans Personal Loans Total Allowance for Loan Losses Beginning balance $ 1,073 $ 261,695 $ 32,509 $ 295,277 Total provision 259 42,482 26,155 68,896 Net charge-offs: Charge-offs (252 ) (34,229 ) (5,740 ) (40,221 ) Recoveries — 4,736 286 5,022 Net charge-offs (252 ) (29,493 ) (5,454 ) (35,199 ) Loan sales (1) — — — — Ending Balance $ 1,080 $ 274,684 $ 53,210 $ 328,974 Allowance: Ending balance: individually evaluated for impairment $ — $ 119,643 $ — $ 119,643 Ending balance: collectively evaluated for impairment $ 1,080 $ 155,041 $ 53,210 $ 209,331 Loans: Ending balance: individually evaluated for impairment $ — $ 1,199,493 $ — $ 1,199,493 Ending balance: collectively evaluated for impairment $ 866,786 $ 19,040,498 $ 1,133,005 $ 21,040,289 Net charge-offs as a percentage of average loans in repayment (annualized) (2) 0.15 % 0.88 % 2.03 % Allowance as a percentage of the ending total loan balance 0.12 % 1.36 % 4.70 % Allowance as a percentage of the ending loans in repayment (2) 0.16 % 1.99 % 4.70 % Allowance coverage of net charge-offs (annualized) 1.07 2.33 2.44 Ending total loans, gross $ 866,786 $ 20,239,991 $ 1,133,005 Average loans in repayment (2) $ 681,131 $ 13,351,517 $ 1,072,624 Ending loans in repayment (2) $ 679,110 $ 13,815,415 $ 1,133,005 ____________ (1) Represents fair value adjustments on loans sold. (2) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Allowance for Loan Losses Three Months Ended September 30, 2017 FFELP Loans Private Education Loans Personal Loans Total Allowance for Loan Losses Beginning balance $ 1,606 $ 205,024 $ 818 $ 207,448 Total provision (73 ) 53,120 800 53,847 Net charge-offs: Charge-offs (181 ) (34,280 ) (220 ) (34,681 ) Recoveries — 4,560 2 4,562 Net charge-offs (181 ) (29,720 ) (218 ) (30,119 ) Loan sales (1) — (1,257 ) — (1,257 ) Ending Balance $ 1,352 $ 227,167 $ 1,400 $ 229,919 Allowance: Ending balance: individually evaluated for impairment $ — $ 100,999 $ — $ 100,999 Ending balance: collectively evaluated for impairment $ 1,352 $ 126,168 $ 1,400 $ 128,920 Loans: Ending balance: individually evaluated for impairment $ — $ 942,561 $ — $ 942,561 Ending balance: collectively evaluated for impairment $ 949,180 $ 16,190,346 $ 132,100 $ 17,271,626 Net charge-offs as a percentage of average loans in repayment (annualized) (2) 0.10 % 1.08 % 0.96 % Allowance as a percentage of the ending total loan balance 0.14 % 1.33 % 1.06 % Allowance as a percentage of the ending loans in repayment (2) 0.20 % 1.99 % 1.06 % Allowance coverage of net charge-offs (annualized) 1.87 1.91 1.60 Ending total loans, gross $ 949,180 $ 17,132,907 $ 132,100 Average loans in repayment (2) $ 734,613 $ 10,971,028 $ 90,850 Ending loans in repayment (2) $ 690,849 $ 11,406,581 $ 132,100 ____________ (1) Represents fair value adjustments on loans sold. (2) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Allowance for Loan Losses Nine Months Ended September 30, 2018 FFELP Loans Private Education Loans Personal Loans Total Allowance for Loan Losses Beginning balance $ 1,132 $ 243,715 $ 6,628 $ 251,475 Total provision 742 130,616 55,981 187,339 Net charge-offs: Charge-offs (794 ) (113,852 ) (9,812 ) (124,458 ) Recoveries — 15,421 413 15,834 Net charge-offs (794 ) (98,431 ) (9,399 ) (108,624 ) Loan sales (1) — (1,216 ) — (1,216 ) Ending Balance $ 1,080 $ 274,684 $ 53,210 $ 328,974 Allowance: Ending balance: individually evaluated for impairment $ — $ 119,643 $ — $ 119,643 Ending balance: collectively evaluated for impairment $ 1,080 $ 155,041 $ 53,210 $ 209,331 Loans: Ending balance: individually evaluated for impairment $ — $ 1,199,493 $ — $ 1,199,493 Ending balance: collectively evaluated for impairment $ 866,786 $ 19,040,498 $ 1,133,005 $ 21,040,289 Net charge-offs as a percentage of average loans in repayment (annualized) (2) 0.15 % 1.01 % 1.56 % Allowance as a percentage of the ending total loan balance 0.12 % 1.36 % 4.70 % Allowance as a percentage of the ending loans in repayment (2) 0.16 % 1.99 % 4.70 % Allowance coverage of net charge-offs (annualized) 1.02 2.09 4.25 Ending total loans, gross $ 866,786 $ 20,239,991 $ 1,133,005 Average loans in repayment (2) $ 700,679 $ 13,009,704 $ 803,928 Ending loans in repayment (2) $ 679,110 $ 13,815,415 $ 1,133,005 ____________ (1) Represents fair value adjustments on loans sold. (2) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Allowance for Loan Losses Nine Months Ended September 30, 2017 FFELP Loans Private Education Loans Personal Loans Total Allowance for Loan Losses Beginning balance $ 2,171 $ 182,472 $ 58 $ 184,701 Total provision (161 ) 129,105 1,580 130,524 Net charge-offs: Charge-offs (658 ) (93,235 ) (240 ) (94,133 ) Recoveries — 12,216 2 12,218 Net charge-offs (658 ) (81,019 ) (238 ) (81,915 ) Loan sales (1) — (3,391 ) — (3,391 ) Ending Balance $ 1,352 $ 227,167 $ 1,400 $ 229,919 Allowance: Ending balance: individually evaluated for impairment $ — $ 100,999 $ — $ 100,999 Ending balance: collectively evaluated for impairment $ 1,352 $ 126,168 $ 1,400 $ 128,920 Loans: Ending balance: individually evaluated for impairment $ — $ 942,561 $ — $ 942,561 Ending balance: collectively evaluated for impairment $ 949,180 $ 16,190,346 $ 132,100 $ 17,271,626 Net charge-offs as a percentage of average loans in repayment (annualized) (2) 0.12 % 1.02 % 0.51 % Allowance as a percentage of the ending total loan balance 0.14 % 1.33 % 1.06 % Allowance as a percentage of the ending loans in repayment (2) 0.20 % 1.99 % 1.06 % Allowance coverage of net charge-offs (annualized) 1.54 2.10 4.41 Ending total loans, gross $ 949,180 $ 17,132,907 $ 132,100 Average loans in repayment (2) $ 752,990 $ 10,589,725 $ 62,747 Ending loans in repayment (2) $ 690,849 $ 11,406,581 $ 132,100 ____________ (1) Represents fair value adjustments on loans sold. (2) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Troubled Debt Restructurings (“TDRs”) All of our loans are collectively assessed for impairment, except for loans classified as TDRs (where we conduct individual assessments of impairment). We modify the terms of loans for certain borrowers when we believe such modifications will increase the collectability of the loan. These modifications generally take the form of a forbearance, a temporary interest rate reduction or an extended repayment plan. The majority of our loans that are considered TDRs involve a temporary forbearance of payments and do not change the contractual interest rate of the loan. When we give a borrower facing financial difficulty an interest rate reduction, we temporarily reduce the rate to 2.0 percent for a two -year period and, in the vast majority of cases, permanently extend the final maturity of the loan. The combination of these two loan term changes helps reduce the monthly payment due from the borrower and increases the likelihood the borrower will remain current during the interest rate modification period as well as when the loan returns to its original contractual interest rate. At September 30, 2018 and September 30, 2017, 7.4 percent and 5.2 percent , respectively, of our loans then currently in full principal and interest repayment status were subject to interest rate reductions made under our rate modification program. Once a loan qualifies for TDR status, it remains a TDR for allowance purposes for the remainder of its life. As of September 30, 2018 , and December 31, 2017 , approximately 58 percent and 66 percent , respectively, of TDRs were classified as such due to their forbearance status. For additional information, see Note 6, “Allowance for Loan Losses” in our 2017 Form 10-K. Within the Private Education Loan portfolio, loans greater than 90 days past due are considered to be nonperforming. FFELP Loans are at least 97 percent guaranteed as to their principal and accrued interest by the federal government in the event of default and, therefore, we do not deem FFELP Loans as nonperforming from a credit risk perspective at any point in their life cycle prior to claim payment and continue to accrue interest on those loans through the date of claim. At September 30, 2018 and December 31, 2017 , all TDR loans had a related allowance recorded. The following table provides the recorded investment, unpaid principal balance and related allowance for our TDR loans. Recorded Investment Unpaid Principal Balance Allowance September 30, 2018 TDR Loans $ 1,220,233 $ 1,199,493 $ 119,643 December 31, 2017 TDR Loans $ 1,007,141 $ 990,351 $ 94,682 The following table provides the average recorded investment and interest income recognized for our TDR loans. Three Months Ended 2018 2017 Average Recorded Investment Interest Income Recognized Average Recorded Investment Interest Income Recognized TDR Loans $ 1,180,206 $ 19,943 $ 877,011 $ 16,517 Nine Months Ended 2018 2017 Average Recorded Investment Interest Income Recognized Average Recorded Investment Interest Income Recognized TDR Loans $ 1,106,946 $ 56,509 $ 772,362 $ 43,084 The following table provides information regarding the loan status and aging of TDR loans. September 30, December 31, 2018 2017 Balance % Balance % TDR loans in in-school/grace/deferment (1) $ 68,848 $ 51,745 TDR loans in forbearance (2) 73,403 69,652 TDR loans in repayment (3) and percentage of each status: Loans current 954,309 90.3 % 774,222 89.1 % Loans delinquent 31-60 days (4) 51,979 4.9 48,377 5.6 Loans delinquent 61-90 days (4) 31,582 3.0 28,778 3.3 Loans delinquent greater than 90 days (4) 19,372 1.8 17,577 2.0 Total TDR loans in repayment 1,057,242 100.0 % 868,954 100.0 % Total TDR loans, gross $ 1,199,493 $ 990,351 _____ (1) Deferment includes customers who have returned to school or are engaged in other permitted educational activities and are not yet required to make payments on the loans (e.g., residency periods for medical students or a grace period for bar exam preparation). (2) Loans for customers who have requested extension of grace period generally during employment transition or who have temporarily ceased making full payments due to hardship or other factors, consistent with established loan program servicing policies and procedures. (3) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. (4) The period of delinquency is based on the number of days scheduled payments are contractually past due. The following table provides the amount of modified loans (which include forbearance and reductions in interest rates) that became TDRs in the periods presented. Additionally, for the periods presented, the table summarizes charge-offs occurring in the TDR portfolio, as well as TDRs for which a payment default occurred in the relevant period presented and within 12 months of the loan first being designated as a TDR. We define payment default as more than 60 days past due for this disclosure. Three Months Ended Three Months Ended Modified Loans (1) Charge-offs Payment- Default Modified Loans (1) Charge-offs Payment- Default TDR Loans $ 101,117 $ 11,090 $ 20,595 $ 168,645 $ 12,227 $ 28,275 Nine Months Ended Nine Months Ended Modified Loans (1) Charge-offs Payment- Default Modified Loans (1) Charge-offs Payment- Default TDR Loans $ 301,769 $ 39,315 $ 68,430 $ 415,341 $ 34,965 $ 77,248 _____ (1) Represents the principal balance of loans that have been modified during the period and resulted in a TDR. Private Education Loan Key Credit Quality Indicators FFELP Loans are at least 97 percent insured and guaranteed as to their principal and accrued interest in the event of default; therefore, there are no key credit quality indicators associated with FFELP Loans. For Private Education Loans, the key credit quality indicators are FICO scores, the existence of a cosigner, the loan status and loan seasoning. The FICO scores are assessed at original approval and periodically refreshed/updated through the loan’s term. The following table highlights the gross principal balance of our Private Education Loan portfolio stratified by key credit quality indicators. Private Education Loans Credit Quality Indicators September 30, 2018 December 31, 2017 Credit Quality Indicators: Balance (1) % of Balance Balance (1) % of Balance Cosigners: With cosigner $ 18,147,180 90 % $ 15,658,539 90 % Without cosigner 2,092,811 10 1,773,628 10 Total $ 20,239,991 100 % $ 17,432,167 100 % FICO at Original Approval (2) : Less than 670 $ 1,373,155 7 % $ 1,153,591 6 % 670-699 3,042,228 15 2,596,959 15 700-749 6,655,405 33 5,714,554 33 Greater than or equal to 750 9,169,203 45 7,967,063 46 Total $ 20,239,991 100 % $ 17,432,167 100 % Seasoning (3) : 1-12 payments $ 5,419,487 27 % $ 4,256,592 24 % 13-24 payments 3,238,910 16 3,229,465 19 25-36 payments 2,533,308 13 2,429,238 14 37-48 payments 1,638,309 8 1,502,327 9 More than 48 payments 1,473,944 7 1,256,813 7 Not yet in repayment 5,936,033 29 4,757,732 27 Total $ 20,239,991 100 % $ 17,432,167 100 % (1) Balance represents gross Private Education Loans. (2) Represents the higher credit score of the cosigner or the borrower. (3) Number of months in active repayment (whether interest only payment, fixed payment, or full principal and interest payment status) for which a scheduled payment was due. The following table provides information regarding the loan status of our Private Education Loans. Loans in repayment include loans making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Private Education Loans September 30, December 31, 2018 2017 Balance % Balance % Loans in-school/grace/deferment (1) $ 5,936,033 $ 4,757,732 Loans in forbearance (2) 488,543 468,402 Loans in repayment and percentage of each status: Loans current 13,492,029 97.7 % 11,911,128 97.6 % Loans delinquent 31-60 days (3) 198,987 1.4 179,002 1.5 Loans delinquent 61-90 days (3) 82,358 0.6 78,292 0.6 Loans delinquent greater than 90 days (3) 42,041 0.3 37,611 0.3 Total Private Education Loans in repayment 13,815,415 100.0 % 12,206,033 100.0 % Total Private Education Loans, gross 20,239,991 17,432,167 Private Education Loans deferred origination costs and unamortized premium/(discount) 65,499 56,378 Total Private Education Loans 20,305,490 17,488,545 Private Education Loans allowance for losses (274,684 ) (243,715 ) Private Education Loans, net $ 20,030,806 $ 17,244,830 Percentage of Private Education Loans in repayment 68.3 % 70.0 % Delinquencies as a percentage of Private Education Loans in repayment 2.3 % 2.4 % Loans in forbearance as a percentage of Private Education Loans in repayment and forbearance 3.4 % 3.7 % (1) Deferment includes customers who have returned to school or are engaged in other permitted educational activities and are not yet required to make payments on the loans (e.g., residency periods for medical students or a grace period for bar exam preparation). (2) Loans for customers who have requested extension of grace period generally during employment transition or who have temporarily ceased making full payments due to hardship or other factors, consistent with established loan program servicing policies and procedures. (3) The period of delinquency is based on the number of days scheduled payments are contractually past due. Personal Loan Key Credit Quality Indicators For Personal Loans, the key credit quality indicators are FICO scores, loan seasoning and loan status. The FICO scores are assessed at original approval and periodically refreshed/updated through the loan’s term. The following table highlights the gross principal balance of our Personal Loan portfolio stratified by key credit quality indicators. Personal Loans Credit Quality Indicators September 30, 2018 December 31, 2017 Credit Quality Indicators: Balance (1) % of Balance Balance (1) % of Balance FICO at Original Approval: Less than 670 $ 79,769 7 % $ 32,156 8 % 670-699 327,364 29 114,731 29 700-749 520,370 46 182,025 45 Greater than or equal to 750 205,502 18 71,368 18 Total $ 1,133,005 100 % $ 400,280 100 % Seasoning (2) : 0-12 payments $ 1,084,706 96 % $ 400,280 100 % 13-24 payments 48,299 4 — — 25-36 payments — — — — 37-48 payments — — — — More than 48 payments — — — — Total $ 1,133,005 100 % $ 400,280 100 % (1) Balance represents gross Personal Loans. (2) Number of months in active repayment for which a scheduled payment was due. The following table provides information regarding the loan status of our Personal Loans. Personal Loans September 30, December 31, 2018 2017 Balance % Balance % Loans in repayment and percentage of each status: Loans current $ 1,123,597 99.2 % $ 398,988 99.7 % Loans delinquent 31-60 days (1) 4,321 0.4 761 0.2 Loans delinquent 61-90 days (1) 2,804 0.2 340 0.1 Loans delinquent greater than 90 days (1) 2,283 0.2 191 — Total Personal Loans in repayment 1,133,005 100.0 % 400,280 100.0 % Total Personal Loans, gross 1,133,005 400,280 Personal Loans deferred origination costs and unamortized premium/(discount) 164 — Total Personal Loans 1,133,169 400,280 Personal Loans allowance for losses (53,210 ) (6,628 ) Personal Loans, net $ 1,079,959 $ 393,652 Delinquencies as a percentage of Personal Loans in repayment 0.8 % 0.3 % _______ (1) The period of delinquency is based on the number of days scheduled payments are contractually past due. Accrued Interest Receivable The following table provides information regarding accrued interest receivable on our Private Education Loans. The table also discloses the amount of accrued interest on loans greater than 90 days past due as compared to our allowance for uncollectible interest. The allowance for uncollectible interest exceeds the amount of accrued interest on our 90 days past due Private Education Loan portfolio for all periods presented. Private Education Loans Accrued Interest Receivable Total Interest Receivable Greater Than 90 Days Past Due Allowance for Uncollectible Interest September 30, 2018 $ 1,250,288 $ 1,594 $ 6,462 December 31, 2017 $ 951,138 $ 1,372 $ 4,664 |