Allowance for Loan Losses | Allowance for Loan Losses Our provision for credit losses represents the periodic expense of maintaining an allowance sufficient to absorb incurred probable losses in the held-for-investment loan portfolios. The evaluation of the allowance for loan losses is inherently subjective, as it requires material estimates that may be susceptible to significant changes. We believe the allowance for loan losses is appropriate to cover probable losses incurred in the loan portfolios. See Note 2, “Significant Accounting Policies — Allowance for Loan Losses — Allowance for Private Education Loan Losses, — Allowance for Personal Loans, and — Allowance for FFELP Loan Losses” in our 2018 Form 10-K for additional details. Allowance for Loan Losses Metrics Allowance for Loan Losses Three Months Ended June 30, 2019 FFELP Loans Private Education Loans Personal Loans Total Allowance for Loan Losses Beginning balance $ 1,760 $ 285,946 $ 70,619 $ 358,325 Total provision 145 71,296 21,474 92,915 Net charge-offs: Charge-offs (171 ) (55,382 ) (19,074 ) (74,627 ) Recoveries — 6,108 1,276 7,384 Net charge-offs (171 ) (49,274 ) (17,798 ) (67,243 ) Ending Balance $ 1,734 $ 307,968 $ 74,295 $ 383,997 Allowance: Ending balance: individually evaluated for impairment $ — $ 146,403 $ — $ 146,403 Ending balance: collectively evaluated for impairment $ 1,734 $ 161,565 $ 74,295 $ 237,594 Loans: Ending balance: individually evaluated for impairment $ — $ 1,411,189 $ — $ 1,411,189 Ending balance: collectively evaluated for impairment $ 812,500 $ 20,217,658 $ 1,134,637 $ 22,164,795 Net charge-offs as a percentage of average loans in repayment (annualized) (1) 0.11 % 1.29 % 6.20 % Allowance as a percentage of the ending total loan balance 0.21 % 1.42 % 6.55 % Allowance as a percentage of the ending loans in repayment (1) 0.28 % 2.01 % 6.55 % Allowance coverage of net charge-offs (annualized) 2.54 1.56 1.04 Ending total loans, gross $ 812,500 $ 21,628,847 $ 1,134,637 Average loans in repayment (1) $ 634,932 $ 15,241,574 $ 1,148,444 Ending loans in repayment (1) $ 620,292 $ 15,332,251 $ 1,134,637 ____________ (1) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Allowance for Loan Losses Three Months Ended June 30, 2018 FFELP Loans Private Education Loans Personal Loans Total Allowance for Loan Losses Beginning balance $ 1,113 $ 252,103 $ 18,907 $ 272,123 Total provision 252 46,264 16,378 62,894 Net charge-offs: Charge-offs (292 ) (42,270 ) (2,872 ) (45,434 ) Recoveries — 5,598 96 5,694 Net charge-offs (292 ) (36,672 ) (2,776 ) (39,740 ) Ending Balance $ 1,073 $ 261,695 $ 32,509 $ 295,277 Allowance: Ending balance: individually evaluated for impairment $ — $ 113,343 $ — $ 113,343 Ending balance: collectively evaluated for impairment $ 1,073 $ 148,352 $ 32,509 $ 181,934 Loans: Ending balance: individually evaluated for impairment $ — $ 1,121,816 $ — $ 1,121,816 Ending balance: collectively evaluated for impairment $ 885,357 $ 17,566,211 $ 966,080 $ 19,417,648 Net charge-offs as a percentage of average loans in repayment (annualized) (1) 0.17 % 1.14 % 1.36 % Allowance as a percentage of the ending total loan balance 0.12 % 1.40 % 3.37 % Allowance as a percentage of the ending loans in repayment (1) 0.16 % 2.02 % 3.37 % Allowance coverage of net charge-offs (annualized) 0.92 1.78 2.93 Ending total loans, gross $ 885,357 $ 18,688,027 $ 966,080 Average loans in repayment (1) $ 698,197 $ 12,909,623 $ 815,741 Ending loans in repayment (1) $ 680,802 $ 12,979,523 $ 966,080 ____________ (1) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Allowance for Loan Losses Six Months Ended June 30, 2019 FFELP Loans Private Education Loans Personal Loans Total Allowance for Loan Losses Beginning balance $ 977 $ 277,943 $ 62,201 $ 341,121 Total provision 1,162 113,179 44,234 158,575 Net charge-offs: Charge-offs (405 ) (94,959 ) (34,325 ) (129,689 ) Recoveries — 11,805 2,185 13,990 Net charge-offs (405 ) (83,154 ) (32,140 ) (115,699 ) Ending Balance $ 1,734 $ 307,968 $ 74,295 $ 383,997 Allowance: Ending balance: individually evaluated for impairment $ — $ 146,403 $ — $ 146,403 Ending balance: collectively evaluated for impairment $ 1,734 $ 161,565 $ 74,295 $ 237,594 Loans: Ending balance: individually evaluated for impairment $ — $ 1,411,189 $ — $ 1,411,189 Ending balance: collectively evaluated for impairment $ 812,500 $ 20,217,658 $ 1,134,637 $ 22,164,795 Net charge-offs as a percentage of average loans in repayment (annualized) (1) 0.13 % 1.09 % 5.53 % Allowance as a percentage of the ending total loan balance 0.21 % 1.42 % 6.55 % Allowance as a percentage of the ending loans in repayment (1) 0.28 % 2.01 % 6.55 % Allowance coverage of net charge-offs (annualized) 2.14 1.85 1.16 Ending total loans, gross $ 812,500 $ 21,628,847 $ 1,134,637 Average loans in repayment (1) $ 642,693 $ 15,188,003 $ 1,161,761 Ending loans in repayment (1) $ 620,292 $ 15,332,251 $ 1,134,637 ____________ (1) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Allowance for Loan Losses Six Months Ended June 30, 2018 FFELP Loans Private Education Loans Personal Loans Total Allowance for Loan Losses Beginning balance $ 1,132 $ 243,715 $ 6,628 $ 251,475 Total provision 483 88,134 29,826 118,443 Net charge-offs: Charge-offs (542 ) (79,623 ) (4,072 ) (84,237 ) Recoveries — 10,685 127 10,812 Net charge-offs (542 ) (68,938 ) (3,945 ) (73,425 ) Loan sales (1) — (1,216 ) — (1,216 ) Ending Balance $ 1,073 $ 261,695 $ 32,509 $ 295,277 Allowance: Ending balance: individually evaluated for impairment $ — $ 113,343 $ — $ 113,343 Ending balance: collectively evaluated for impairment $ 1,073 $ 148,352 $ 32,509 $ 181,934 Loans: Ending balance: individually evaluated for impairment $ — $ 1,121,816 $ — $ 1,121,816 Ending balance: collectively evaluated for impairment $ 885,357 $ 17,566,211 $ 966,080 $ 19,417,648 Net charge-offs as a percentage of average loans in repayment (annualized) (2) 0.15 % 1.08 % 1.17 % Allowance as a percentage of the ending total loan balance 0.12 % 1.40 % 3.37 % Allowance as a percentage of the ending loans in repayment (2) 0.16 % 2.02 % 3.37 % Allowance coverage of net charge-offs (annualized) 0.99 1.90 4.12 Ending total loans, gross $ 885,357 $ 18,688,027 $ 966,080 Average loans in repayment (2) $ 709,010 $ 12,810,072 $ 673,552 Ending loans in repayment (2) $ 680,802 $ 12,979,523 $ 966,080 ____________ (1) Represents fair value adjustments on loans sold. (2) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Troubled Debt Restructurings (“TDRs”) All of our loans are collectively assessed for impairment, except for loans classified as TDRs (where we conduct individual assessments of impairment). We modify the terms of loans for certain borrowers when we believe such modifications may increase the collectability of the loan. These modifications generally take the form of a forbearance, a temporary interest rate reduction or an extended repayment plan. The majority of our loans that are considered TDRs involve a temporary forbearance of payments and do not change the contractual interest rate of the loan. When we give a borrower facing financial difficulty an interest rate reduction, we temporarily reduce the rate to 2.0 percent or 4.0 percent for a two -year period and, in the vast majority of cases, permanently extend the final maturity of the loan. The combination of these two loan term changes helps reduce the monthly payment due from the borrower and increases the likelihood the borrower will remain current during the interest rate modification period as well as when the loan returns to its original contractual interest rate. At June 30, 2019 and June 30, 2018, 7.7 percent and 6.8 percent , respectively, of our loans then currently in full principal and interest repayment status were subject to interest rate reductions made under our rate modification program. Once a loan qualifies for TDR status, it remains a TDR for allowance purposes for the remainder of its life. As of June 30, 2019 and December 31, 2018 , approximately 53 percent and 57 percent , respectively, of TDRs were classified as such due to their forbearance status. For additional information, see Note 2, “Significant Accounting Policies —Allowance for Loan Losses,” and Note 6, “Allowance for Loan Losses” in our 2018 Form 10-K. Within the Private Education Loan portfolio, loans greater than 90 days past due are considered to be nonperforming. FFELP Loans are at least 97 percent guaranteed as to their principal and accrued interest by the federal government in the event of default and, therefore, we do not deem FFELP Loans as nonperforming from a credit risk perspective at any point in their life cycle prior to claim payment and continue to accrue interest on those loans through the date of claim. At June 30, 2019 and December 31, 2018 , all of our TDR loans had a related allowance recorded. The following table provides the recorded investment, unpaid principal balance and related allowance for our TDR loans. Recorded Investment Unpaid Principal Balance Allowance June 30, 2019 TDR Loans $ 1,437,986 $ 1,411,189 $ 146,403 December 31, 2018 TDR Loans $ 1,280,713 $ 1,257,856 $ 120,110 The following table provides the average recorded investment and interest income recognized for our TDR loans. Three Months Ended 2019 2018 Average Recorded Investment Interest Income Recognized Average Recorded Investment Interest Income Recognized TDR Loans $ 1,395,756 $ 22,954 $ 1,105,042 $ 18,718 Six Months Ended 2019 2018 Average Recorded Investment Interest Income Recognized Average Recorded Investment Interest Income Recognized TDR Loans $ 1,354,467 $ 44,520 $ 1,069,721 $ 36,565 The following table provides information regarding the loan status and aging of TDR loans. June 30, December 31, 2019 2018 Balance % Balance % TDR loans in in-school/grace/deferment (1) $ 76,393 $ 69,212 TDR loans in forbearance (2) 84,991 69,796 TDR loans in repayment (3) and percentage of each status: Loans current 1,114,734 89.2 % 994,411 88.9 % Loans delinquent 31-60 days (4) 60,656 4.9 63,074 5.6 Loans delinquent 61-90 days (4) 46,771 3.7 36,804 3.3 Loans delinquent greater than 90 days (4) 27,644 2.2 24,559 2.2 Total TDR loans in repayment 1,249,805 100.0 % 1,118,848 100.0 % Total TDR loans, gross $ 1,411,189 $ 1,257,856 _____ (1) Deferment includes customers who have returned to school or are engaged in other permitted educational activities and are not yet required to make payments on the loans (e.g., residency periods for medical students or a grace period for bar exam preparation). (2) Loans for customers who have requested extension of grace period generally during employment transition or who have temporarily ceased making full payments due to hardship or other factors, consistent with established loan program servicing policies and procedures. (3) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. (4) The period of delinquency is based on the number of days scheduled payments are contractually past due. The following table provides the amount of modified loans (which include forbearance and reductions in interest rates) that became TDRs in the periods presented. Additionally, for the periods presented, the table summarizes charge-offs occurring in the TDR portfolio, as well as TDRs for which a payment default occurred in the relevant period presented and within 12 months of the loan first being designated as a TDR. We define payment default as 60 days past due for this disclosure. Three Months Ended Three Months Ended Modified Loans (1) Charge-offs Payment- Default Modified Loans (1) Charge-offs Payment- Default TDR Loans $ 131,273 $ 17,076 $ 30,309 $ 116,478 $ 12,764 $ 18,254 Six Months Ended Six Months Ended Modified Loans (1) Charge-offs Payment- Default Modified Loans (1) Charge-offs Payment- Default TDR Loans $ 242,481 $ 33,081 $ 55,755 $ 200,652 $ 28,224 $ 47,988 _____ (1) Represents the principal balance of loans that have been modified during the period and resulted in a TDR. Private Education Loan Key Credit Quality Indicators FFELP Loans are at least 97 percent insured and guaranteed as to their principal and accrued interest in the event of default; therefore, there are no key credit quality indicators associated with FFELP Loans. For Private Education Loans, the key credit quality indicators are FICO scores, the existence of a cosigner, the loan status and loan seasoning. The FICO scores are assessed at original approval and periodically refreshed/updated through the loan’s term. The following table highlights the gross principal balance of our Private Education Loan portfolio stratified by key credit quality indicators. Private Education Loans Credit Quality Indicators June 30, 2019 December 31, 2018 Credit Quality Indicators: Balance (1) % of Balance Balance (1) % of Balance Cosigners: With cosigner $ 19,335,960 89 % $ 18,378,398 90 % Without cosigner 2,292,887 11 2,126,067 10 Total $ 21,628,847 100 % $ 20,504,465 100 % FICO at Original Approval (2) : Less than 670 $ 1,517,608 7 % $ 1,409,789 7 % 670-699 3,298,903 15 3,106,983 15 700-749 7,146,638 33 6,759,721 33 Greater than or equal to 750 9,665,698 45 9,227,972 45 Total $ 21,628,847 100 % $ 20,504,465 100 % FICO-Refreshed (2)(3) : Less than 670 $ 2,697,197 13 % $ 2,416,979 12 % 670-699 2,616,109 12 2,504,467 12 700-749 6,339,380 29 6,144,489 30 Greater than or equal to 750 9,976,161 46 9,438,530 46 Total $ 21,628,847 100 % $ 20,504,465 100 % Seasoning (4) : 1-12 payments $ 5,508,604 26 % $ 4,969,334 24 % 13-24 payments 3,527,814 16 3,481,235 17 25-36 payments 2,674,655 12 2,741,954 13 37-48 payments 1,993,995 9 1,990,049 10 More than 48 payments 2,201,198 10 2,061,448 10 Not yet in repayment 5,722,581 27 5,260,445 26 Total $ 21,628,847 100 % $ 20,504,465 100 % ______ (1) Balance represents gross Private Education Loans. (2) Represents the higher credit score of the cosigner or the borrower. (3) Represents the FICO score updated as of the second-quarter 2019. (4) Number of months in active repayment (whether interest only payment, fixed payment, or full principal and interest payment status) for which a scheduled payment was due. Private Education Loan Delinquencies The following table provides information regarding the loan status of our Private Education Loans. Loans in repayment include loans making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Private Education Loans June 30, December 31, 2019 2018 Balance % Balance % Loans in-school/grace/deferment (1) $ 5,722,581 $ 5,260,445 Loans in forbearance (2) 574,015 577,164 Loans in repayment and percentage of each status: Loans current 14,920,746 97.3 % 14,289,705 97.4 % Loans delinquent 31-60 days (3) 222,448 1.5 231,216 1.6 Loans delinquent 61-90 days (3) 123,473 0.8 95,105 0.7 Loans delinquent greater than 90 days (3) 65,584 0.4 50,830 0.3 Total Private Education Loans in repayment 15,332,251 100.0 % 14,666,856 100.0 % Total Private Education Loans, gross 21,628,847 20,504,465 Private Education Loans deferred origination costs and unamortized premium/(discount) 73,902 68,321 Total Private Education Loans 21,702,749 20,572,786 Private Education Loans allowance for losses (307,968 ) (277,943 ) Private Education Loans, net $ 21,394,781 $ 20,294,843 Percentage of Private Education Loans in repayment 70.9 % 71.5 % Delinquencies as a percentage of Private Education Loans in repayment 2.7 % 2.6 % Loans in forbearance as a percentage of Private Education Loans in repayment and forbearance 3.6 % 3.8 % _______ (1) Deferment includes customers who have returned to school or are engaged in other permitted educational activities and are not yet required to make payments on the loans (e.g., residency periods for medical students or a grace period for bar exam preparation). (2) Loans for customers who have requested extension of grace period generally during employment transition or who have temporarily ceased making full payments due to hardship or other factors, consistent with established loan program servicing policies and procedures. (3) The period of delinquency is based on the number of days scheduled payments are contractually past due. Personal Loan Key Credit Quality Indicators For Personal Loans, the key credit quality indicators are FICO scores, loan seasoning and loan delinquency status. The FICO scores are assessed at original approval and periodically refreshed/updated through the loan’s term. The following table highlights the gross principal balance of our Personal Loan portfolio stratified by key credit quality indicators. Personal Loans Credit Quality Indicators June 30, 2019 December 31, 2018 Credit Quality Indicators: Balance (1) % of Balance Balance (1) % of Balance FICO at Original Approval: Less than 670 $ 63,155 6 % $ 77,702 7 % 670-699 303,193 27 339,053 28 700-749 547,280 48 554,700 47 Greater than or equal to 750 221,009 19 218,636 18 Total $ 1,134,637 100 % $ 1,190,091 100 % Seasoning (2) : 0-12 payments $ 669,391 59 % $ 1,008,758 85 % 13-24 payments 452,428 40 181,333 15 25-36 payments 12,818 1 — — 37-48 payments — — — — More than 48 payments — — — — Total $ 1,134,637 100 % $ 1,190,091 100 % ______ (1) Balance represents gross Personal Loans. (2) Number of months in active repayment for which a scheduled payment was due. Personal Loan Delinquencies The following table provides information regarding the loan status of our Personal Loans. Personal Loans June 30, December 31, 2019 2018 Balance % Balance % Loans in repayment and percentage of each status: Loans current $ 1,113,730 98.2 % $ 1,172,776 98.5 % Loans delinquent 31-60 days (1) 6,704 0.6 6,722 0.6 Loans delinquent 61-90 days (1) 7,393 0.6 5,416 0.5 Loans delinquent greater than 90 days (1) 6,810 0.6 5,177 0.4 Total Personal Loans in repayment 1,134,637 100.0 % 1,190,091 100.0 % Total Personal Loans, gross 1,134,637 1,190,091 Personal Loans deferred origination costs and unamortized premium/(discount) 495 297 Total Personal Loans 1,135,132 1,190,388 Personal Loans allowance for losses (74,295 ) (62,201 ) Personal Loans, net $ 1,060,837 $ 1,128,187 Delinquencies as a percentage of Personal Loans in repayment 1.8 % 1.5 % _______ (1) The period of delinquency is based on the number of days scheduled payments are contractually past due. Accrued Interest Receivable The following table provides information regarding accrued interest receivable on our Private Education Loans. The table also discloses the amount of accrued interest on loans greater than 90 days past due as compared to our allowance for uncollectible interest. The allowance for uncollectible interest exceeds the amount of accrued interest on our 90 days past due Private Education Loan portfolio for all periods presented. Private Education Loans Accrued Interest Receivable Total Interest Receivable Greater Than 90 Days Past Due Allowance for Uncollectible Interest June 30, 2019 $ 1,376,715 $ 2,589 $ 5,673 December 31, 2018 $ 1,168,823 $ 1,920 $ 6,322 |