Allowance for Loan Losses | Allowance for Loan Losses Our provision for credit losses represents the periodic expense of maintaining an allowance sufficient to absorb incurred probable losses in the held-for-investment loan portfolios. The evaluation of the allowance for loan losses is inherently subjective, as it requires material estimates that may be susceptible to significant changes. We believe the allowance for loan losses is appropriate to cover probable losses incurred in the loan portfolios. See Note 2, “Significant Accounting Policies — Allowance for Loan Losses — Allowance for Private Education Loan Losses, — Allowance for Personal Loans, and — Allowance for FFELP Loan Losses” in our 2018 Form 10-K for additional details. Allowance for Loan Losses Metrics Allowance for Loan Losses Three Months Ended September 30, 2019 FFELP Loans Private Education Loans Personal Loans Total Allowance for Loan Losses Beginning balance $ 1,734 $ 307,968 $ 74,295 $ 383,997 Total provision 158 84,110 14,046 98,314 Net charge-offs: Charge-offs (203 ) (56,398 ) (19,626 ) (76,227 ) Recoveries — 6,864 1,458 8,322 Net charge-offs (203 ) (49,534 ) (18,168 ) (67,905 ) Ending Balance $ 1,689 $ 342,544 $ 70,173 $ 414,406 Allowance: Ending balance: individually evaluated for impairment $ — $ 171,884 $ — $ 171,884 Ending balance: collectively evaluated for impairment $ 1,689 $ 170,660 $ 70,173 $ 242,522 Loans: Ending balance: individually evaluated for impairment $ — $ 1,474,819 $ — $ 1,474,819 Ending balance: collectively evaluated for impairment $ 798,168 $ 21,645,350 $ 1,131,833 $ 23,575,351 Net charge-offs as a percentage of average loans in repayment (annualized) (1) 0.13 % 1.27 % 6.42 % Allowance as a percentage of the ending total loan balance 0.21 % 1.48 % 6.20 % Allowance as a percentage of the ending loans in repayment (1) 0.27 % 2.13 % 6.20 % Allowance coverage of net charge-offs (annualized) 2.08 1.73 0.97 Ending total loans, gross $ 798,168 $ 23,120,169 $ 1,131,833 Average loans in repayment (1) $ 621,706 $ 15,632,028 $ 1,131,965 Ending loans in repayment (1) $ 631,626 $ 16,072,979 $ 1,131,833 ____________ (1) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Allowance for Loan Losses Three Months Ended September 30, 2018 FFELP Loans Private Education Loans Personal Loans Total Allowance for Loan Losses Beginning balance $ 1,073 $ 261,695 $ 32,509 $ 295,277 Total provision 259 42,482 26,155 68,896 Net charge-offs: Charge-offs (252 ) (34,229 ) (5,740 ) (40,221 ) Recoveries — 4,736 286 5,022 Net charge-offs (252 ) (29,493 ) (5,454 ) (35,199 ) Ending Balance $ 1,080 $ 274,684 $ 53,210 $ 328,974 Allowance: Ending balance: individually evaluated for impairment $ — $ 119,643 $ — $ 119,643 Ending balance: collectively evaluated for impairment $ 1,080 $ 155,041 $ 53,210 $ 209,331 Loans: Ending balance: individually evaluated for impairment $ — $ 1,199,493 $ — $ 1,199,493 Ending balance: collectively evaluated for impairment $ 866,786 $ 19,040,498 $ 1,133,005 $ 21,040,289 Net charge-offs as a percentage of average loans in repayment (annualized) (1) 0.15 % 0.88 % 2.03 % Allowance as a percentage of the ending total loan balance 0.12 % 1.36 % 4.70 % Allowance as a percentage of the ending loans in repayment (1) 0.16 % 1.99 % 4.70 % Allowance coverage of net charge-offs (annualized) 1.07 2.33 2.44 Ending total loans, gross $ 866,786 $ 20,239,991 $ 1,133,005 Average loans in repayment (1) $ 681,131 $ 13,351,517 $ 1,072,624 Ending loans in repayment (1) $ 679,110 $ 13,815,415 $ 1,133,005 ____________ (1) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Allowance for Loan Losses Nine Months Ended September 30, 2019 FFELP Loans Private Education Loans Personal Loans Total Allowance for Loan Losses Beginning balance $ 977 $ 277,943 $ 62,201 $ 341,121 Total provision 1,320 197,289 58,280 256,889 Net charge-offs: Charge-offs (608 ) (151,357 ) (53,951 ) (205,916 ) Recoveries — 18,669 3,643 22,312 Net charge-offs (608 ) (132,688 ) (50,308 ) (183,604 ) Ending Balance $ 1,689 $ 342,544 $ 70,173 $ 414,406 Allowance: Ending balance: individually evaluated for impairment $ — $ 171,884 $ — $ 171,884 Ending balance: collectively evaluated for impairment $ 1,689 $ 170,660 $ 70,173 $ 242,522 Loans: Ending balance: individually evaluated for impairment $ — $ 1,474,819 $ — $ 1,474,819 Ending balance: collectively evaluated for impairment $ 798,168 $ 21,645,350 $ 1,131,833 $ 23,575,351 Net charge-offs as a percentage of average loans in repayment (annualized) (1) 0.13 % 1.15 % 5.82 % Allowance as a percentage of the ending total loan balance 0.21 % 1.48 % 6.20 % Allowance as a percentage of the ending loans in repayment (1) 0.27 % 2.13 % 6.20 % Allowance coverage of net charge-offs (annualized) 2.08 1.94 1.05 Ending total loans, gross $ 798,168 $ 23,120,169 $ 1,131,833 Average loans in repayment (1) $ 636,538 $ 15,351,188 $ 1,152,555 Ending loans in repayment (1) $ 631,626 $ 16,072,979 $ 1,131,833 ____________ (1) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Allowance for Loan Losses Nine Months Ended September 30, 2018 FFELP Loans Private Education Loans Personal Loans Total Allowance for Loan Losses Beginning balance $ 1,132 $ 243,715 $ 6,628 $ 251,475 Total provision 742 130,616 55,981 187,339 Net charge-offs: Charge-offs (794 ) (113,852 ) (9,812 ) (124,458 ) Recoveries — 15,421 413 15,834 Net charge-offs (794 ) (98,431 ) (9,399 ) (108,624 ) Loan sales (1) — (1,216 ) — (1,216 ) Ending Balance $ 1,080 $ 274,684 $ 53,210 $ 328,974 Allowance: Ending balance: individually evaluated for impairment $ — $ 119,643 $ — $ 119,643 Ending balance: collectively evaluated for impairment $ 1,080 $ 155,041 $ 53,210 $ 209,331 Loans: Ending balance: individually evaluated for impairment $ — $ 1,199,493 $ — $ 1,199,493 Ending balance: collectively evaluated for impairment $ 866,786 $ 19,040,498 $ 1,133,005 $ 21,040,289 Net charge-offs as a percentage of average loans in repayment (annualized) (2) 0.15 % 1.01 % 1.56 % Allowance as a percentage of the ending total loan balance 0.12 % 1.36 % 4.70 % Allowance as a percentage of the ending loans in repayment (2) 0.16 % 1.99 % 4.70 % Allowance coverage of net charge-offs (annualized) 1.02 2.09 4.25 Ending total loans, gross $ 866,786 $ 20,239,991 $ 1,133,005 Average loans in repayment (2) $ 700,679 $ 13,009,704 $ 803,928 Ending loans in repayment (2) $ 679,110 $ 13,815,415 $ 1,133,005 ____________ (1) Represents fair value adjustments on loans sold. (2) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Troubled Debt Restructurings (“TDRs”) All of our loans are collectively assessed for impairment, except for loans classified as TDRs (where we conduct individual assessments of impairment). We adjust the terms of loans for certain borrowers when we believe such changes will help our customers manage their student loan obligations, achieve better student outcomes, and increase the collectability of the loan. These changes generally take the form of a temporary forbearance of payments, a temporary interest rate reduction, a temporary interest rate reduction with a permanent extension of the loan term, and/or a short-term extended repayment alternative. When we give a borrower facing financial difficulty an interest rate reduction, we temporarily reduce the contractual interest rate on a loan to 4.0 percent (previously, to 2.0 percent ) for a two-year period and, in the vast majority of cases, permanently extend the final maturity date of the loan. The combination of these two loan term changes helps reduce the monthly payment due from the borrower and increases the likelihood the borrower will remain current during the interest rate modification period as well as when the loan returns to its original contractual interest rate. At September 30, 2019 and September 30, 2018 , 8.0 percent and 7.4 percent , respectively, of our loans then currently in full principal and interest repayment status were subject to interest rate reductions made under our rate modification program. Once a loan qualifies for TDR status, it remains a TDR for allowance purposes for the remainder of its life. As of September 30, 2019 and December 31, 2018 , approximately 52 percent and 57 percent , respectively, of TDRs were classified as such due to their forbearance status. For additional information, see Note 2, “Significant Accounting Policies —Allowance for Loan Losses,” and Note 6, “Allowance for Loan Losses” in our 2018 Form 10-K. Within the Private Education Loan portfolio, loans greater than 90 days past due are nonperforming. FFELP Loans are at least 97 percent guaranteed as to their principal and accrued interest by the federal government in the event of default and, therefore, we do not deem FFELP Loans as nonperforming from a credit risk perspective at any point in their life cycle prior to claim payment and continue to accrue interest on those loans through the date of claim. At September 30, 2019 and December 31, 2018 , all of our TDR loans had a related allowance recorded. The following table provides the recorded investment, unpaid principal balance and related allowance for our TDR loans. Recorded Investment Unpaid Principal Balance Allowance September 30, 2019 TDR Loans $ 1,503,740 $ 1,474,819 $ 171,884 December 31, 2018 TDR Loans $ 1,280,713 $ 1,257,856 $ 120,110 The following table provides the average recorded investment and interest income recognized for our TDR loans. Three Months Ended 2019 2018 Average Recorded Investment Interest Income Recognized Average Recorded Investment Interest Income Recognized TDR Loans $ 1,467,098 $ 24,639 $ 1,180,206 $ 19,943 Nine Months Ended 2019 2018 Average Recorded Investment Interest Income Recognized Average Recorded Investment Interest Income Recognized TDR Loans $ 1,391,167 $ 69,159 $ 1,106,946 $ 56,509 The following table provides information regarding the loan status and aging of TDR loans. September 30, December 31, 2019 2018 Balance % Balance % TDR loans in in-school/grace/deferment (1) $ 89,046 $ 69,212 TDR loans in forbearance (2) 97,175 69,796 TDR loans in repayment (3) and percentage of each status: Loans current 1,137,771 88.3 % 994,411 88.9 % Loans delinquent 31-60 days (4) 74,243 5.7 63,074 5.6 Loans delinquent 61-90 days (4) 47,500 3.7 36,804 3.3 Loans delinquent greater than 90 days (4) 29,084 2.3 24,559 2.2 Total TDR loans in repayment 1,288,598 100.0 % 1,118,848 100.0 % Total TDR loans, gross $ 1,474,819 $ 1,257,856 _____ (1) Deferment includes customers who have returned to school or are engaged in other permitted educational activities and are not yet required to make payments on the loans (e.g., residency periods for medical students or a grace period for bar exam preparation). (2) Loans for customers who have requested extension of grace period generally during employment transition or who have temporarily ceased making full payments due to hardship or other factors, consistent with established loan program servicing policies and procedures. (3) Loans in repayment include loans on which borrowers are making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. (4) The period of delinquency is based on the number of days scheduled payments are contractually past due. The following table provides the amount of modified loans (which include forbearance and reductions in interest rates) that became TDRs in the periods presented. Additionally, for the periods presented, the table summarizes charge-offs occurring in the TDR portfolio, as well as TDRs for which a payment default occurred in the relevant period presented and within 12 months of the loan first being designated as a TDR. We define payment default as 60 days past due for this disclosure. Three Months Ended Three Months Ended Modified Loans (1) Charge-offs Payment- Default Modified Loans (1) Charge-offs Payment- Default TDR Loans $ 115,195 $ 21,092 $ 29,258 $ 101,117 $ 11,090 $ 20,595 Nine Months Ended Nine Months Ended Modified Loans (1) Charge-offs Payment- Default Modified Loans (1) Charge-offs Payment- Default TDR Loans $ 357,676 $ 54,173 $ 84,409 $ 301,769 $ 39,315 $ 68,430 _____ (1) Represents the principal balance of loans that have been modified during the period and resulted in a TDR. Private Education Loan Key Credit Quality Indicators FFELP Loans are at least 97 percent insured and guaranteed as to their principal and accrued interest in the event of default; therefore, there are no key credit quality indicators associated with FFELP Loans. For Private Education Loans, the key credit quality indicators are FICO scores, the existence of a cosigner, the loan status, and loan seasoning. The FICO scores are assessed at original approval and periodically refreshed/updated through the loan’s term. The following table highlights the gross principal balance of our Private Education Loan portfolio stratified by key credit quality indicators. Private Education Loans Credit Quality Indicators September 30, 2019 December 31, 2018 Credit Quality Indicators: Balance (1) % of Balance Balance (1) % of Balance Cosigners: With cosigner $ 20,663,133 89 % $ 18,378,398 90 % Without cosigner 2,457,036 11 2,126,067 10 Total $ 23,120,169 100 % $ 20,504,465 100 % FICO at Original Approval (2) : Less than 670 $ 1,635,201 7 % $ 1,409,789 7 % 670-699 3,528,152 15 3,106,983 15 700-749 7,632,035 33 6,759,721 33 Greater than or equal to 750 10,324,781 45 9,227,972 45 Total $ 23,120,169 100 % $ 20,504,465 100 % FICO-Refreshed (2)(3) : Less than 670 $ 2,819,600 12 % $ 2,416,979 12 % 670-699 2,843,463 12 2,504,467 12 700-749 6,830,464 30 6,144,489 30 Greater than or equal to 750 10,626,642 46 9,438,530 46 Total $ 23,120,169 100 % $ 20,504,465 100 % Seasoning (4) : 1-12 payments $ 5,970,773 26 % $ 4,969,334 24 % 13-24 payments 3,652,078 16 3,481,235 17 25-36 payments 2,684,175 11 2,741,954 13 37-48 payments 2,031,488 9 1,990,049 10 More than 48 payments 2,337,745 10 2,061,448 10 Not yet in repayment 6,443,910 28 5,260,445 26 Total $ 23,120,169 100 % $ 20,504,465 100 % ______ (1) Balance represents gross Private Education Loans. (2) Represents the higher credit score of the cosigner or the borrower. (3) Represents the FICO score updated as of the third-quarter 2019. (4) Number of months in active repayment (whether interest only payment, fixed payment, or full principal and interest payment status) for which a scheduled payment was due. Private Education Loan Delinquencies The following table provides information regarding the loan status of our Private Education Loans. Loans in repayment include loans making interest only or fixed payments, as well as loans that have entered full principal and interest repayment status after any applicable grace period. Private Education Loans September 30, December 31, 2019 2018 Balance % Balance % Loans in-school/grace/deferment (1) $ 6,443,910 $ 5,260,445 Loans in forbearance (2) 603,280 577,164 Loans in repayment and percentage of each status: Loans current 15,627,722 97.2 % 14,289,705 97.4 % Loans delinquent 31-60 days (3) 263,331 1.6 231,216 1.6 Loans delinquent 61-90 days (3) 120,007 0.8 95,105 0.7 Loans delinquent greater than 90 days (3) 61,919 0.4 50,830 0.3 Total Private Education Loans in repayment 16,072,979 100.0 % 14,666,856 100.0 % Total Private Education Loans, gross 23,120,169 20,504,465 Private Education Loans deferred origination costs and unamortized premium/(discount) 78,103 68,321 Total Private Education Loans 23,198,272 20,572,786 Private Education Loans allowance for losses (342,544 ) (277,943 ) Private Education Loans, net $ 22,855,728 $ 20,294,843 Percentage of Private Education Loans in repayment 69.5 % 71.5 % Delinquencies as a percentage of Private Education Loans in repayment 2.8 % 2.6 % Loans in forbearance as a percentage of Private Education Loans in repayment and forbearance 3.6 % 3.8 % _______ (1) Deferment includes customers who have returned to school or are engaged in other permitted educational activities and are not yet required to make payments on the loans (e.g., residency periods for medical students or a grace period for bar exam preparation). (2) Loans for customers who have requested extension of grace period generally during employment transition or who have temporarily ceased making full payments due to hardship or other factors, consistent with established loan program servicing policies and procedures. (3) The period of delinquency is based on the number of days scheduled payments are contractually past due. Personal Loan Key Credit Quality Indicators For Personal Loans, the key credit quality indicators are FICO scores, loan seasoning, and loan delinquency status. The FICO scores are assessed at original approval and periodically refreshed/updated through the loan’s term. The following table highlights the gross principal balance of our Personal Loan portfolio stratified by key credit quality indicators. Personal Loans Credit Quality Indicators September 30, 2019 December 31, 2018 Credit Quality Indicators: Balance (1) % of Balance Balance (1) % of Balance FICO at Original Approval: Less than 670 $ 55,467 5 % $ 77,702 7 % 670-699 286,460 25 339,053 28 700-749 557,828 49 554,700 47 Greater than or equal to 750 232,078 21 218,636 18 Total $ 1,131,833 100 % $ 1,190,091 100 % Seasoning (2) : 0-12 payments $ 561,102 50 % $ 1,008,758 85 % 13-24 payments 552,313 49 181,333 15 25-36 payments 18,418 1 — — 37-48 payments — — — — More than 48 payments — — — — Total $ 1,131,833 100 % $ 1,190,091 100 % ______ (1) Balance represents gross Personal Loans. (2) Number of months in active repayment for which a scheduled payment was due. Personal Loan Delinquencies The following table provides information regarding the loan status of our Personal Loans. Personal Loans September 30, December 31, 2019 2018 Balance % Balance % Loans in repayment and percentage of each status: Loans current $ 1,109,512 98.0 % $ 1,172,776 98.5 % Loans delinquent 31-60 days (1) 6,341 0.6 6,722 0.6 Loans delinquent 61-90 days (1) 8,382 0.7 5,416 0.5 Loans delinquent greater than 90 days (1) 7,598 0.7 5,177 0.4 Total Personal Loans in repayment 1,131,833 100.0 % 1,190,091 100.0 % Total Personal Loans, gross 1,131,833 1,190,091 Personal Loans deferred origination costs and unamortized premium/(discount) 594 297 Total Personal Loans 1,132,427 1,190,388 Personal Loans allowance for losses (70,173 ) (62,201 ) Personal Loans, net $ 1,062,254 $ 1,128,187 Delinquencies as a percentage of Personal Loans in repayment 2.0 % 1.5 % _______ (1) The period of delinquency is based on the number of days scheduled payments are contractually past due. Accrued Interest Receivable The following table provides information regarding accrued interest receivable on our Private Education Loans. The table also discloses the amount of accrued interest on loans greater than 90 days past due as compared to our allowance for uncollectible interest. The allowance for uncollectible interest exceeds the amount of accrued interest on our 90 days past due Private Education Loan portfolio for all periods presented. Private Education Loans Accrued Interest Receivable Total Interest Receivable Greater Than 90 Days Past Due Allowance for Uncollectible Interest September 30, 2019 $ 1,488,628 $ 2,348 $ 7,505 December 31, 2018 $ 1,168,823 $ 1,920 $ 6,322 |