Annual Incentive Compensation Performance Assessment Process. The Committee established several corporate performance goals in January 2010, based on the operating plan approved by the Board of Trustees. These included goals with quantitative targets and others that do not lend themselves to specific metrics, but which relate to critical initiatives which were seen by the Committee to be of significant importance. Performance goals related to earnings per share, credit ratings, operating performance results, customer service quality and safety include quantifiable targets. These targets are set forth in the section entitled “Performance Assessment Results”. The goals related to regulatory, environmental and energy supply matters are not as quantitative, and areset bybased onthe Committee’sbased on its judgment of how well the Company and the executive should perform. All of the goals for 2010 are described below. At the end of the year, management prepared a comprehensive review of the Company’s performance for the year. Based on that analysis, the Chief Executive Officer recommended to the Committee payouts for each executive based on the Company's overall corporate performance and achievement of the performance goals, along with his assessment of the executive’s individual and team performance. In making incentive awards, the Committee did not use pre-determined or quantifiable formulas based on the degree of achievement of performance metrics. The Committee uses its discretion to consider many factors, including the difficulty of achieving such goals and the executive’s individual contribution to their successful achievement. The Committee also may exercise discretion in making an award absent the attainment of a performance goal, as many of the goals are interdependent and are considered both individually and in relation to each other. The Committee established Annual Incentive Plan target award levels for each executive in January 2010 based on the benchmarked group and market data described above. The target award levels are expressed as a percentage of each Named Executive Officer’s base salary. For each of the Named Executive Officers in 2010, target award levels ranged from 45% to 100% of base salary. Depending on individual performance, awards may be made within a range of 0% to 200% of target. The maximum award is 200% of base salary. The Chief Executive Officer’s annual target award level was set at 100% of base pay for 2010.
Performance Assessment Results. At its January 24, 2011 meeting, the Committee reviewed all of the financial and operational performance goals established at the beginning of 2010. The Committee’s consideration of each of these goals is described below.
Financial Goals · The Company successfully executed its Operating Plan by the achievement of increased earnings, reporting total earnings per share of $3.35 for 2010 and adjusted earnings of $2.56, (excluding the gain on sale of MATEP, the one-time RCN Tax Settlement charge and merger-related costs), which exceeded the Company’s earnings per share targetof $2.49; · The Company’s common share dividend was increased in November 2010 by 6.3%,exceeding the target ofoutperforming the Edison Electric Institute (“EEI”) Industry average,ofwhich was4.0%; · The Company achieved a positive total return to Shareholders for the fourteenth consecutive year, being the only company in any industry to do so. Cumulative total shareholder returns for the past one, three, five and ten year periods totaled 19.7%, 32.8%, 81.1% and 205.6%, respectively, considerably outperforming the industry and the market over each of those time periods; · The Company’s pension plan asset investment performance of 13.2% was in line with the median return for large corporate plans; and · The Company’s “A+” credit rating in 2010 was the highest of any investor-owned utility, as reported by EEI and was in excess of the average credit rating of “BBB” for the industryand exceeded the target of “A Level”. This strong financial position continued to provide the Company with uninterrupted access to the capital and commercial paper markets; the Company’s average commercial paper borrowing rate of 23 basis points was the lowest compared to its peers for the second consecutive year.
Operational Goals · The Company met all state regulatory requirements with regard to system reliability and in most instances achieved or exceeded the goals established by the Committee at the beginning of the year: o average months between service interruptions equaled 14.9 months, exceeding the target of 13 months; o 99.6% of the time the Company responded to gas customer emergency calls within 60 minutes, exceeding the target of 99.3%; and o electric service outage restoration time of 97.3 minutes was in the top quartile compared to the Company’s peers, although behind the aggressive target of 77 minutes. · Despite continuingits emphasis on safety awareness, the Company did not, however, meetallits 2010 safety targetsas 25 lost time injuries were recorded compared to a target of 23. · Regarding customer service goals, the Committee found that all targets were achieved and that the Company’s performance was within the first quartile compared to its peers: o 99% of meters were read on time, exceeding the 98.3% target; and o 85.6% of customer calls were answered within 30 seconds, exceeding the 82% target. · The Company also implemented a newState approved three-year Energy Efficiency Program withfirst year performance that exceeded its aggressive targets and represented superior performance compared to other Massachusetts utilities.The Program measures benefits to customers using targeted energy savings ($485 million) and net cost effectiveness benefits ($341 million). In the aggregate ourEnergy Efficiency Programs achieved103%of the overalltargets in 2010. which resulted in an increase in incentive revenues over 2009 · The Company successfully executed the regulatory, environmental and energy supply goals established by the Committee.
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