Segment Data | Segment Data We report our segment information in accordance with the provisions of ASC 280, Segment Reporting . Our current reportable segments are (i) North American Staffing and (ii) International Staffing. The non-reportable businesses are combined and disclosed with corporate services under the category Corporate and Other. The Company sold the quality assurance business from within the Technology Outsourcing Services and Solutions segment on October 27, 2017 leaving the Company's call center services as the remaining activity within that segment. The Company has renamed the operating segment Volt Customer Care Solutions and its results are now reported as part of the Corporate and Other category, as it does not meet the criteria for a reportable segment under ASC 280, Segment Reporting . To provide period over period comparability, the Company has recast the prior period Technology Outsourcing Services and Solutions segment data to conform to the current presentation within the Corporate and Other category in the prior period. This change did not have any impact on the consolidated financial results for any period presented. In addition, Corporate and Other also included our previously owned Maintech, Incorporated (“Maintech”) business in the first six months of fiscal 2017. Segment operating income (loss) is comprised of segment net revenue less cost of services, selling, administrative and other operating costs, and restructuring and severance costs. The Company allocates to the segments all operating costs except for costs not directly related to the operating activities such as corporate-wide general and administrative costs. These costs are not allocated because doing so would not enhance the understanding of segment operating performance and are not used by management to measure segment performance. Financial data concerning the Company’s segment revenue and operating income (loss) as well as results from Corporate and Other are summarized in the following tables (in thousands): Three Months Ended April 29, 2018 Total North American Staffing International Staffing Corporate and Other (1) Eliminations (2) Net revenue $ 263,219 $ 218,090 $ 31,904 $ 14,156 $ (931 ) Cost of services 225,918 187,929 27,100 11,820 (931 ) Gross margin 37,301 30,161 4,804 2,336 — Selling, administrative and other operating costs 42,916 28,586 3,915 10,415 — Restructuring and severance costs 104 4 71 29 — Impairment charge 155 — — 155 — Operating income (loss) (5,874 ) 1,571 818 (8,263 ) — Other income (expense), net (1,183 ) Income tax provision 630 Net loss $ (7,687 ) Three Months Ended April 30, 2017 Total North American Staffing International Staffing Corporate and Other (1) Eliminations (2) Net revenue $ 303,005 $ 233,804 $ 30,231 $ 40,532 $ (1,562 ) Cost of services 255,886 199,068 25,670 32,710 (1,562 ) Gross margin 47,119 34,736 4,561 7,822 — Selling, administrative and other operating costs 51,171 31,634 4,030 15,507 — Restructuring and severance costs 199 44 — 155 — Impairment charge 290 — — 290 — Gain from divestitures (3,938 ) — — (3,938 ) — Operating income (loss) (603 ) 3,058 531 (4,192 ) — Other income (expense), net (1,018 ) Income tax benefit (767 ) Net loss $ (854 ) Six Months Ended April 29, 2018 Total North American Staffing International Staffing Corporate and Other (1) Eliminations (2) Net revenue $ 516,557 $ 424,325 $ 61,483 $ 32,883 $ (2,134 ) Cost of services 443,247 366,287 52,177 26,917 (2,134 ) Gross margin 73,310 58,038 9,306 5,966 — Selling, administrative and other operating costs 89,854 57,084 8,287 24,483 — Restructuring and severance costs 622 9 299 314 — Impairment charge 155 — — 155 — Operating income (loss) (17,321 ) 945 720 (18,986 ) — Other income (expense), net (1,790 ) Income tax benefit (730 ) Net loss $ (18,381 ) Six Months Ended April 30, 2017 Total North American Staffing International Staffing Corporate and Other (1) Eliminations (2) Net revenue $ 616,029 $ 465,669 $ 60,581 $ 92,499 $ (2,720 ) Cost of services 522,020 397,910 51,327 75,503 (2,720 ) Gross margin 94,009 67,759 9,254 16,996 — Selling, administrative and other operating costs 100,061 61,733 8,071 30,257 — Restructuring and severance costs 823 140 10 673 — Impairment charge 290 — — 290 — Gain from divestitures (3,938 ) — — (3,938 ) — Operating income (loss) (3,227 ) 5,886 1,173 (10,286 ) — Other income (expense), net (2,348 ) Income tax benefit (144 ) Net loss $ (5,431 ) (1) Revenues are primarily derived from managed service programs and Volt Customer Care Solutions. In addition, the first half of fiscal 2017 included our previously owned Maintech and quality assurance businesses. (2) The majority of intersegment sales results from North American Staffing providing resources to Volt Customer Care Solutions and our previously owned quality assurance business. |