Segment Data | Segment Data We report our segment information in accordance with the provisions of ASC 280, Segment Reporting . Our current reportable segments are (i) North American Staffing and (ii) International Staffing. The non-reportable businesses are combined and disclosed with corporate services under the category Corporate and Other. The Company sold the quality assurance business from within the Technology Outsourcing Services and Solutions segment on October 27, 2017 leaving the Company's call center services as the remaining activity within that segment. The Company has renamed the operating segment Volt Customer Care Solutions and its results are now reported as part of the Corporate and Other category, as it does not meet the criteria for a reportable segment under ASC 280, Segment Reporting . To provide period over period comparability, the Company has recast the prior period Technology Outsourcing Services and Solutions segment data to conform to the current presentation within the Corporate and Other category in the prior period. This change did not have any impact on the consolidated financial results for any period presented. In addition, Corporate and Other also included our previously owned Maintech, Incorporated (“Maintech”) business in the first six months of fiscal 2017. Segment operating income (loss) is comprised of segment net revenue less cost of services, selling, administrative and other operating costs, and restructuring and severance costs. The Company allocates to the segments all operating costs except for costs not directly related to the operating activities such as corporate-wide general and administrative costs. These costs are not allocated because doing so would not enhance the understanding of segment operating performance and are not used by management to measure segment performance. Financial data concerning the Company’s segment revenue and operating income (loss) as well as results from Corporate and Other are summarized in the following tables (in thousands): Three Months Ended July 29, 2018 Total North American Staffing International Staffing Corporate and Other (1) Eliminations (2) Net revenue $ 257,808 $ 215,679 $ 28,579 $ 14,415 $ (865 ) Cost of services 221,448 184,724 23,917 13,672 (865 ) Gross margin 36,360 30,955 4,662 743 — Selling, administrative and other operating costs 42,222 27,971 3,944 10,307 — Restructuring and severance costs 3,108 23 41 3,044 — Operating income (loss) (8,970 ) 2,961 677 (12,608 ) — Other income (expense), net (1,142 ) Income tax provision 1,306 Net loss $ (11,418 ) Three Months Ended July 30, 2017 Total North American Staffing International Staffing Corporate and Other (1) Eliminations (2) Net revenue $ 289,924 $ 229,372 $ 29,018 $ 33,365 $ (1,831 ) Cost of services 244,205 194,594 24,459 26,983 (1,831 ) Gross margin 45,719 34,778 4,559 6,382 — Selling, administrative and other operating costs 46,931 28,962 3,824 14,145 — Restructuring and severance costs 249 75 4 170 — Operating income (loss) (1,461 ) 5,741 731 (7,933 ) — Other income (expense), net (2,983 ) Income tax provision 1,074 Net loss $ (5,518 ) Nine Months Ended July 29, 2018 Total North American Staffing International Staffing Corporate and Other (1) Eliminations (2) Net revenue $ 774,365 $ 640,004 $ 90,062 $ 47,298 $ (2,999 ) Cost of services 664,695 551,011 76,094 40,589 (2,999 ) Gross margin 109,670 88,993 13,968 6,709 — Selling, administrative and other operating costs 132,076 85,055 12,231 34,790 — Restructuring and severance costs 3,730 32 340 3,358 — Impairment charge 155 — — 155 — Operating income (loss) (26,291 ) 3,906 1,397 (31,594 ) — Other income (expense), net (2,932 ) Income tax provision 576 Net loss $ (29,799 ) Nine Months Ended July 30, 2017 Total North American Staffing International Staffing Corporate and Other (1) Eliminations (2) Net revenue $ 905,953 $ 695,041 $ 89,599 $ 125,864 $ (4,551 ) Cost of services 766,225 592,504 75,786 102,486 (4,551 ) Gross margin 139,728 102,537 13,813 23,378 — Selling, administrative and other operating costs 146,992 90,695 11,895 44,402 — Restructuring and severance costs 1,072 215 14 843 — Impairment charge 290 — — 290 — Gain from divestitures (3,938 ) — — (3,938 ) — Operating income (loss) (4,688 ) 11,627 1,904 (18,219 ) — Other income (expense), net (5,331 ) Income tax provision 930 Net loss $ (10,949 ) (1) Revenues are primarily derived from managed service programs and Volt Customer Care Solutions. In addition, the first nine months of fiscal 2017 included our previously owned Maintech and quality assurance businesses through the date of sale. (2) The majority of intersegment sales results from North American Staffing providing resources to Volt Customer Care Solutions and our previously owned quality assurance business. |