Segment Data | Segment Data We report our segment information in accordance with the provisions of ASC 280, Segment Reporting . During the fourth quarter of fiscal 2018, in accordance with ASC 280, the Company determined that its North American Managed Service Program (“MSP”) met the criteria to be presented as a reportable segment. To provide period over period comparability, the Company has recast the prior period North American MSP segment data to conform to the current presentation in the prior period. This change did not have any impact on the consolidated financial results for any period presented. Our current reportable segments are (i) North American Staffing, (ii) International Staffing and (iii) North American MSP. The non-reportable businesses are combined and disclosed with corporate services under the category Corporate and Other. In the third quarter of fiscal 2019, the Company will exit its customer care solutions business, which is currently reported as a part of the Corporate and Other category. This exit will enable the Company to further strengthen its focus on its core staffing business and align its resources to streamline operations, improve cost competitiveness and increase profitability. The Company’s other non-reportable businesses will continue to be combined and disclosed with corporate services under the category Corporate and Other. Segment operating income (loss) is comprised of segment net revenue less cost of services, selling, administrative and other operating costs, and restructuring and severance costs. The Company allocates to the segments all operating costs except for costs not directly related to the operating activities such as corporate-wide general and administrative costs. These costs are not allocated because doing so would not enhance the understanding of segment operating performance and are not used by management to measure segment performance. Financial data concerning the Company’s segment revenue and operating income (loss) as well as results from Corporate and Other are summarized in the following tables (in thousands): Three Months Ended April 28, 2019 Total North American Staffing International Staffing North American MSP Corporate and Other (1) Eliminations (2) Net revenue $ 252,070 $ 208,871 $ 28,809 $ 9,579 $ 5,431 $ (620 ) Cost of services 215,813 179,678 24,095 7,186 5,474 (620 ) Gross margin 36,257 29,193 4,714 2,393 (43 ) — Selling, administrative and other operating costs 38,939 26,439 3,894 1,252 7,354 — Restructuring and severance costs 724 210 192 41 281 — Impairment charge 347 — — — 347 — Operating income (loss) (3,753 ) 2,544 628 1,100 (8,025 ) — Other income (expense), net (1,179 ) Income tax provision 233 Net loss $ (5,165 ) Three Months Ended April 29, 2018 Total North American Staffing International Staffing North American MSP Corporate and Other (1) Eliminations (2) Net revenue $ 263,219 $ 218,090 $ 31,904 $ 6,339 $ 7,817 $ (931 ) Cost of services 225,918 187,929 27,100 4,498 7,322 (931 ) Gross margin 37,301 30,161 4,804 1,841 495 — Selling, administrative and other operating costs 42,916 28,586 3,915 1,397 9,018 — Restructuring and severance costs 104 4 71 27 2 — Impairment charge 155 — — — 155 — Operating income (loss) (5,874 ) 1,571 818 417 (8,680 ) — Other income (expense), net (1,183 ) Income tax provision 630 Net loss $ (7,687 ) Six Months Ended April 28, 2019 Total North American Staffing International Staffing North American MSP Corporate and Other (1) Eliminations (2) Net revenue $ 505,506 $ 420,719 $ 55,075 $ 17,796 $ 13,277 $ (1,361 ) Cost of services 431,550 361,363 46,233 13,104 12,211 (1,361 ) Gross margin 73,956 59,356 8,842 4,692 1,066 — Selling, administrative and other operating costs 78,749 52,717 7,636 2,559 15,837 — Restructuring and severance costs 783 208 274 68 233 — Impairment charge 347 — — — 347 — Operating income (loss) (5,923 ) 6,431 932 2,065 (15,351 ) — Other income (expense), net (1,951 ) Income tax provision 506 Net loss $ (8,380 ) Six Months Ended April 29, 2018 Total North American Staffing International Staffing North American MSP Corporate and Other (1) Eliminations (2) Net revenue $ 516,557 $ 424,325 $ 61,483 $ 14,819 $ 18,064 $ (2,134 ) Cost of services 443,247 366,287 52,177 11,259 15,658 (2,134 ) Gross margin 73,310 58,038 9,306 3,560 2,406 — Selling, administrative and other operating costs 89,854 57,084 8,287 2,799 21,684 — Restructuring and severance costs 622 9 299 79 235 — Impairment charge 155 — — — 155 — Operating income (loss) (17,321 ) 945 720 682 (19,668 ) — Other income (expense), net (1,790 ) Income tax benefit (730 ) Net loss $ (18,381 ) (1) Revenues are primarily derived from Volt Customer Care Solutions. (2) The majority of intersegment sales results from North American Staffing providing resources to Volt Customer Care Solutions. |