Segment Data | Segment Data We report our segment information in accordance with the provisions of ASC 280, Segment Reporting . During the fourth quarter of fiscal 2018, in accordance with ASC 280, the Company determined that its North American Managed Service Program (“MSP”) met the criteria to be presented as a reportable segment. To provide period over period comparability, the Company has recast the prior period North American MSP segment data to conform to the current presentation in the prior period. This change did not have any impact on the consolidated financial results for any period presented. Our current reportable segments are (i) North American Staffing, (ii) International Staffing and (iii) North American MSP. The non-reportable businesses are combined and disclosed with corporate services under the category Corporate and Other. In the third quarter of fiscal 2019, the Company exited its customer care solutions business, which is currently reported as a part of the Corporate and Other category. This exit will enable the Company to further strengthen its focus on its core staffing business and align its resources to streamline operations, improve cost competitiveness and increase profitability. The Company’s other non-reportable businesses will continue to be combined and disclosed with corporate services under the category Corporate and Other. Segment operating income (loss) is comprised of segment net revenue less cost of services, selling, administrative and other operating costs, restructuring and severance costs, and impairment charges. The Company allocates to the segments all operating costs except for costs not directly related to the operating activities such as corporate-wide general and administrative costs. These costs are not allocated because doing so would not enhance the understanding of segment operating performance and are not used by management to measure segment performance. Financial data concerning the Company’s segment revenue and operating income (loss) as well as results from Corporate and Other are summarized in the following tables (in thousands): Three Months Ended July 28, 2019 Total North American Staffing International Staffing North American MSP Corporate and Other (1) Eliminations (2) Net revenue $ 233,176 $ 193,641 $ 28,728 $ 9,555 $ 1,856 $ (604 ) Cost of services 197,528 164,809 24,181 7,053 2,089 (604 ) Gross margin 35,648 28,832 4,547 2,502 (233 ) — Selling, administrative and other operating costs 38,395 24,346 4,023 1,382 8,644 — Restructuring and severance costs 2,017 121 182 — 1,714 — Impairment charge 79 — — — 79 — Operating income (loss) (4,843 ) 4,365 342 1,120 (10,670 ) — Other income (expense), net (1,049 ) Income tax provision 165 Net loss $ (6,057 ) Three Months Ended July 29, 2018 Total North American Staffing International Staffing North American MSP Corporate and Other (1) Eliminations (2) Net revenue $ 257,808 $ 215,679 $ 28,579 $ 6,959 $ 7,456 $ (865 ) Cost of services 221,448 184,724 23,917 5,400 8,272 (865 ) Gross margin 36,360 30,955 4,662 1,559 (816 ) — Selling, administrative and other operating costs 42,222 27,971 3,944 1,414 8,893 — Restructuring and severance costs 3,108 23 41 38 3,006 — Operating income (loss) (8,970 ) 2,961 677 107 (12,715 ) — Other income (expense), net (1,142 ) Income tax provision 1,306 Net loss $ (11,418 ) Nine Months Ended July 28, 2019 Total North American Staffing International Staffing North American MSP Corporate and Other (1) Eliminations (2) Net revenue $ 738,682 $ 614,360 $ 83,803 $ 27,351 $ 15,133 $ (1,965 ) Cost of services 629,078 526,172 70,414 20,157 14,300 (1,965 ) Gross margin 109,604 88,188 13,389 7,194 833 — Selling, administrative and other operating costs 117,144 77,063 11,659 3,941 24,481 — Restructuring and severance costs 2,800 329 456 68 1,947 — Impairment charge 426 — — — 426 — Operating income (loss) (10,766 ) 10,796 1,274 3,185 (26,021 ) — Other income (expense), net (3,000 ) Income tax provision 671 Net loss $ (14,437 ) Nine Months Ended July 29, 2018 Total North American Staffing International Staffing North American MSP Corporate and Other (1) Eliminations (2) Net revenue $ 774,365 $ 640,004 $ 90,062 $ 21,778 $ 25,520 $ (2,999 ) Cost of services 664,695 551,011 76,094 16,659 23,930 (2,999 ) Gross margin 109,670 88,993 13,968 5,119 1,590 — Selling, administrative and other operating costs 132,076 85,055 12,231 4,213 30,577 — Restructuring and severance costs 3,730 32 340 117 3,241 — Impairment charge 155 — — — 155 — Operating income (loss) (26,291 ) 3,906 1,397 789 (32,383 ) — Other income (expense), net (2,932 ) Income tax provision 576 Net loss $ (29,799 ) (1) Revenues are primarily derived from Volt Customer Care Solutions through June 7, 2019. (2) The majority of intersegment sales results from North American Staffing providing resources to Volt Customer Care Solutions. |