Segment Data | Segment Data We report our segment data in accordance with the provisions of ASC 280, Segment Reporting , aligning with the way the Company evaluates its business performance and manages its operations. Our current reportable segments are (i) North American Staffing, (ii) International Staffing and (iii) North American MSP. The non-reportable businesses are combined and disclosed with corporate services under the category Corporate and Other. In June 2019, the Company exited its customer care solutions business, which was reported as a part of the Corporate and Other category. This exit allows the Company to further strengthen its focus on its core staffing business and align its resources to streamline operations, improve cost competitiveness and increase profitability. The Company’s other non-reportable businesses will continue to be combined and disclosed with corporate services under the category Corporate and Other. Segment operating income (loss) is comprised of segment net revenue less cost of services, selling, administrative and other operating costs, restructuring and severance costs, and impairment charges. The Company allocates to the segments all operating costs except for costs not directly related to the operating activities such as corporate-wide general and administrative costs. These costs are not allocated because doing so would not enhance the understanding of segment operating performance and are not used by management to measure segment performance. Financial data concerning the Company’s segment revenue and operating income (loss) as well as results from Corporate and Other are summarized in the following tables (in thousands): Three Months Ended August 2, 2020 Total North American Staffing International Staffing North American MSP Corporate and Other Eliminations Net revenue $ 185,941 $ 154,711 $ 21,749 $ 9,436 $ 149 $ (104) Cost of services 155,983 130,829 17,805 7,375 78 (104) Gross margin 29,958 23,882 3,944 2,061 71 — Selling, administrative and other operating costs 31,245 19,053 3,312 1,117 7,763 — Restructuring and severance costs 546 335 81 — 130 — Impairment charges 2,384 1,803 — — 581 — Operating income (loss) (4,217) 2,691 551 944 (8,403) — Other income (expense), net (64) Income tax provision 556 Net loss $ (4,837) Three Months Ended July 28, 2019 Total North American Staffing International Staffing North American MSP Corporate and Other (1) Eliminations (2) Net revenue $ 233,176 $ 193,641 $ 28,728 $ 9,555 $ 1,856 $ (604) Cost of services 197,528 164,809 24,181 7,053 2,089 (604) Gross margin 35,648 28,832 4,547 2,502 (233) — Selling, administrative and other operating costs 38,395 24,346 4,023 1,382 8,644 — Restructuring and severance costs 2,017 121 182 — 1,714 — Impairment charge 79 — — — 79 — Operating income (loss) (4,843) 4,365 342 1,120 (10,670) — Other income (expense), net (1,049) Income tax provision 165 Net loss $ (6,057) Nine Months Ended August 2, 2020 Total North American Staffing International Staffing North American MSP Corporate and Other Eliminations Net revenue $ 610,982 $ 510,492 $ 72,275 $ 28,550 $ 539 $ (874) Cost of services 517,360 435,646 60,117 22,212 259 (874) Gross margin 93,622 74,846 12,158 6,338 280 — Selling, administrative and other operating costs 106,931 66,905 10,845 4,149 25,032 — Restructuring and severance costs 2,203 761 192 — 1,250 — Impairment charges 2,395 1,814 — — 581 — Operating income (loss) (17,907) 5,366 1,121 2,189 (26,583) — Other income (expense), net (2,389) Income tax provision 774 Net loss $ (21,070) Nine Months Ended July 28, 2019 Total North American Staffing International Staffing North American MSP Corporate and Other (1) Eliminations (2) Net revenue $ 738,682 $ 614,360 $ 83,803 $ 27,351 $ 15,133 $ (1,965) Cost of services 629,078 526,172 70,414 20,157 14,300 (1,965) Gross margin 109,604 88,188 13,389 7,194 833 — Selling, administrative and other operating costs 117,144 77,063 11,659 3,941 24,481 — Restructuring and severance costs 2,800 329 456 68 1,947 — Impairment charges 426 — — — 426 — Operating income (loss) (10,766) 10,796 1,274 3,185 (26,021) — Other income (expense), net (3,000) Income tax provision 671 Net loss $ (14,437) (1) Revenues are primarily derived from Volt Customer Care Solutions business through June 7, 2019. (2) The majority of intersegment sales results from North American Staffing segment providing resources to Volt Customer Care Solutions business. |