SEGMENT REPORTING | SEGMENT REPORTING Our reportable segments are based on our method of internal reporting, which generally segregates the segments by service line and the primary services they provide to our customers. We identify three reportable segments as follows: • North American Surface Transportation: NAST provides freight transportation services across North America through a network of offices in the United States, Canada, and Mexico. The primary services provided by NAST include truckload, LTL, and intermodal. • Global Forwarding: Global Forwarding provides global logistics services through an international network of offices in North America, Asia, Europe, Oceania, and South America and also contracts with independent agents worldwide. The primary services provided by Global Forwarding include ocean freight services, air freight services, and customs brokerage. • Robinson Fresh: Robinson Fresh provides sourcing services under the trade name of Robinson Fresh. Our sourcing services primarily include the buying, selling, and marketing of fresh fruits, vegetables, and other perishable items. Robinson Fresh sources products from around the world and has a physical presence in North America, Europe, and South America. This segment often provides the logistics and transportation of the products they sell, in addition to temperature controlled transportation services for its customers. • All Other and Corporate: All Other and Corporate includes our Managed Services segment, as well as Other Surface Transportation outside of North America and other miscellaneous revenues and unallocated corporate expenses. Managed Services provides Transportation Management Services, or Managed TMS. Other Surface Transportation revenues are primarily earned by Europe Surface Transportation. Europe Surface Transportation provides services similar to NAST across Europe. The internal reporting of segments is defined, based in part, on the reporting and review process used by our chief operating decision maker, our Chief Executive Officer. The accounting policies of our reporting segments are the same as those described in the summary of significant accounting policies. Segment information as of, and for the years ended, December 31, 2018 , 2017 , and 2016 is as follows (dollars in thousands): Twelve months ended December 31, 2018 NAST Global Forwarding Robinson Fresh All Other and Corporate Eliminations Consolidated Revenues $ 11,247,900 $ 2,487,744 $ 2,268,900 $ 626,628 $ — $ 16,631,172 Intersegment revenues (1) 545,177 48,343 211,286 20,951 (825,757 ) — Total Revenues $ 11,793,077 $ 2,536,087 $ 2,480,186 $ 647,579 $ (825,757 ) $ 16,631,172 Net Revenues $ 1,788,498 $ 543,906 $ 234,046 $ 138,785 $ — $ 2,705,235 Income (loss) from operations 773,846 91,626 59,735 (13,124 ) — 912,083 Depreciation and amortization 24,510 35,148 4,506 32,565 — 96,729 Total assets (2) 2,345,455 969,736 401,561 710,660 — 4,427,412 Average headcount 6,938 4,711 903 2,652 — 15,204 Twelve months ended December 31, 2017 NAST Global Forwarding Robinson Fresh All Other and Corporate Eliminations Consolidated Revenues $ 9,728,810 $ 2,140,987 $ 2,415,740 $ 583,843 $ — $ 14,869,380 Intersegment revenues (1) 462,390 30,198 167,292 18,174 (678,054 ) — Total Revenues $ 10,191,200 $ 2,171,185 $ 2,583,032 $ 602,017 $ (678,054 ) $ 14,869,380 Net Revenues $ 1,525,064 $ 485,280 $ 226,059 $ 131,647 $ — $ 2,368,050 Income from operations 628,110 91,842 53,374 1,793 — 775,119 Depreciation and amortization 23,230 33,308 4,730 31,709 — 92,977 Total assets (2) 2,277,252 821,182 434,080 703,320 — 4,235,834 Average headcount 6,907 4,310 957 2,513 — 14,687 __________________________ (1) Intersegment revenues represent the sales between our segments and are eliminated to reconcile to our consolidated results. (2) All cash and cash equivalents and certain owned properties are included in All Other and Corporate. Twelve months ended December 31, 2016 NAST Global Forwarding Robinson Fresh All Other and Corporate Eliminations Consolidated Revenues $ 8,737,716 $ 1,574,686 $ 2,344,131 $ 487,880 $ — $ 13,144,413 Intersegment revenues (1) 298,438 30,311 119,403 2,211 (450,363 ) — Total Revenues $ 9,036,154 $ 1,604,997 $ 2,463,534 $ 490,091 $ (450,363 ) $ 13,144,413 Net Revenues $ 1,524,355 $ 397,537 $ 234,794 $ 120,842 $ — $ 2,277,528 Income from operations 674,436 80,931 75,757 6,407 — 837,531 Depreciation and amortization 22,126 23,099 3,782 25,662 — 74,669 Total assets (2) 2,088,611 703,741 376,654 518,752 — 3,687,758 Average headcount 6,773 3,673 942 2,282 — 13,670 __________________________ (1) Intersegment revenues represent the sales between our segments and are eliminated to reconcile to our consolidated results. (2) All cash and cash equivalents and certain owned properties are included in All Other and Corporate. The following table presents our total revenues (based on location of the customer) and long-lived assets (including intangible and other assets) by geographic regions (in thousands): For the year ended December 31, 2018 2017 2016 Total revenues United States $ 14,370,454 $ 12,865,087 $ 11,749,602 Other locations 2,260,718 2,004,293 1,394,811 Total revenues $ 16,631,172 $ 14,869,380 $ 13,144,413 As of December 31, 2018 2017 2016 Long-lived assets United States $ 321,766 $ 335,072 $ 348,299 Other locations 83,657 107,140 96,311 Total long-lived assets $ 405,423 $ 442,212 $ 444,610 |