Revenue | Note 3 – Revenue We recognize revenue in accordance with ASC 606 “Revenue from Contracts with Customers” Disaggregation of Revenues The following tables present our revenues disaggregated by major products and services, geographical region and timing of revenue recognition. Revenue by major products (in thousands) Three months ended September 30, Nine months ended September 30, 2021 2020 2021 2020 Hardware products $ 17,908 $ 21,687 $ 55,027 $ 65,613 Software licenses 10,285 8,562 29,989 38,280 Subscription 10,197 7,446 28,426 19,286 Professional services 1,152 1,353 3,595 4,100 Maintenance, support, and other 12,734 12,391 38,291 35,484 Total Revenue $ 52,276 $ 51,439 $ 155,328 $ 162,763 Revenue by location of customer for the three months ended September 30, 2021 and 2020 (in thousands) EMEA Americas APAC Total Total Revenue: 2021 $ 21,965 $ 17,621 $ 12,690 $ 52,276 2020 $ 26,684 $ 12,305 $ 12,450 $ 51,439 Percent of Total: 2021 42 % 34 % 24 % 100 % 2020 52 % 24 % 24 % 100 % Revenue by location of customer for the nine months ended September 30, 2021 and 2020 (in thousands) EMEA Americas APAC Total Total Revenue: 2021 $ 73,784 $ 51,160 $ 30,384 $ 155,328 2020 $ 88,624 $ 38,570 $ 35,569 $ 162,763 Percent of Total: 2021 48 % 32 % 20 % 100 % 2020 54 % 24 % 22 % 100 % Timing of revenue recognition (in thousands) Three months ended September 30, Nine months ended September 30, 2021 2020 2021 2020 Products and Licenses transferred at a point in time $ 28,193 $ 30,249 $ 85,016 $ 103,893 Services transferred over time 24,083 21,190 70,312 58,870 Total Revenue $ 52,276 $ 51,439 $ 155,328 $ 162,763 Contract balances (in thousands) The following table provides information about receivables, contract assets and contract liabilities from contracts with customers. September 30, December 31, in thousands 2021 2020 Receivables, inclusive of trade and unbilled $ 44,752 $ 57,537 Contract Assets (current and non-current) $ 4,991 $ 9,079 Contract Liabilities (Deferred Revenue current and non-current) $ 52,396 $ 55,147 Contract assets relate primarily to multi-year term license arrangements and the remaining contractual billings. These contract assets are transferred to receivables when the right to billing occurs, which is normally over 3 - 5 years . The contract liabilities primarily relate to the advance consideration received from customers for subscription and maintenance services. Revenue is recognized for these services over time. As a practical expedient, we do not adjust the promised amount of consideration for the effects of a significant financing component when we expect, at contract inception, that the period between our transfer of a promised product or service to a customer and when the customer pays for that product or service will be one year Revenue recognized during the nine months ended September 30, 2021 included $34.5 million that was included on the December 31, 2020 balance sheet in contract liabilities. Deferred revenue increased in the same period due to timing of annual renewals. Transaction price allocated to the remaining performance obligations The following table includes estimated revenue expected to be recognized in the future related to performance obligations that are unsatisfied (or partially unsatisfied) at the end of the reporting period. in thousands 2021 2022 2023 Beyond 2023 Total Future revenue related to current unsatisfied performance obligations $ 8,236 $ 22,064 $ 13,162 $ 7,839 $ 51,301 The Company applies practical expedients and does not one year Costs of obtaining a contract The Company incurs incremental costs related to commissions, which can be directly tied to obtaining a contract. The Company capitalizes commissions associated with certain new contracts and amortizes the costs over a period of benefit based on the transfer of goods or services that we have determined to be up to seven years . The Amortization is reflected in Sales and Marketing in the Statements of Operations. We determined the period of benefit by taking into consideration our customer contracts, our technology and other factors, including customer attrition. Commissions are earned upon invoicing to the customer. For contracts with multiple year payment terms, as the commissions that are payable after year 1 are payable based on continued employment, they are expensed when incurred . Applying the practical expedient, the Company recognizes the incremental costs of obtaining contracts as an expense when incurred if the amortization period for the assets that the Company otherwise would have recognized is one year or less. These costs are included in Sales and Marketing expense in the condensed consolidated statements of operations. The following tables provide information related to the capitalized costs and amortization recognized in the current and prior periods: in thousands September 30, 2021 December 31, 2020 Capitalized costs to obtain contracts, current $ 1,764 $ 1,222 Capitalized costs to obtain contracts, non-current $ 7,093 $ 5,464 Three months ended September 30, Nine months ended September 30, in thousands 2021 2020 2021 2020 Amortization of capitalized costs to obtain contracts $ 419 $ 251 $ 1,090 $ 620 Impairments of capitalized costs to obtain contracts $ - $ - $ - $ - |