Ipass (IPAS) 10-Q 7 Nov 13 2013 Q3 Quarterly report Financial data

Document_and_Entity_Informatio

Document and Entity Information	9 Months Ended
	Sep. 30, 2013	Oct. 31, 2013
Document And Entity Information [Abstract]	'	'
Document Type	'10-Q	'
Amendment Flag	'false	'
Document Period End Date	30-Sep-13	'
Document Fiscal Year Focus	'2013	'
Document Fiscal Period Focus	'Q3	'
Entity Registrant Name	'IPASS INC	'
Entity Central Index Key	'0001053374	'
Current Fiscal Year End Date	'--12-31	'
Entity Filer Category	'Accelerated Filer	'
Entity Common Stock, Shares Outstanding	'	64,307,424

Condensed_Consolidated_Balance

Condensed Consolidated Balance Sheets (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Current assets:	'	'
Cash and cash equivalents	$25,201	$26,822
Accounts receivable, net of allowance for doubtful accounts of $1,124 and $1,173, respectively	16,655	17,260
Prepaid expenses and other current assets	4,803	5,058
Total current assets	46,659	49,140
Property and equipment, net	6,420	6,549
Other assets	3,106	4,435
Total assets	56,185	60,124
Current liabilities:	'	'
Accounts payable	9,082	7,496
Accrued liabilities	8,295	8,631
Deferred revenue, short-term	3,476	3,787
Total current liabilities	20,853	19,914
Deferred revenue, long-term	2,217	2,834
Other long-term liabilities	308	475
Total liabilities	23,378	23,223
Stockholders' equity:	'	'
Common stock	64	61
Additional paid-in capital	217,160	213,454
Accumulated deficit	-184,417	-176,614
Total stockholders' equity	32,807	36,901
Total liabilities and stockholders' equity	$56,185	$60,124

Condensed_Consolidated_Balance1

Condensed Consolidated Balance Sheets (Parenthetical) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Statement Of Financial Position [Abstract]	'	'
Accounts receivable, allowance for doubtful accounts	$1,124	$1,173

Condensed_Consolidated_Stateme

Condensed Consolidated Statements of Comprehensive Loss (USD $)	3 Months Ended		9 Months Ended
In Thousands, except Share data, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Statement Of Income And Comprehensive Income [Abstract]	'	'	'	'
Revenue	$26,869	$30,818	$85,163	$96,356
Cost of revenues and operating expenses:	'	'	'	'
Network access costs	12,062	12,574	37,203	41,049
Network operations	4,717	5,126	14,284	15,932
Research and development	3,171	3,300	10,199	10,447
Sales and marketing	4,368	4,547	13,658	14,981
General and administrative	4,886	5,645	16,323	16,147
Restructuring charges and related adjustments	13	10	639	16
Amortization of intangible assets	'	50	'	169
Total cost of revenue and operating expenses	29,217	31,252	92,306	98,741
Operating loss	-2,348	-434	-7,143	-2,385
Interest income	2	4	9	10
Foreign exchange losses, net	-155	-66	-342	-129
Loss before income taxes	-2,501	-496	-7,476	-2,504
Provision for income taxes	341	275	327	422
Net loss	-2,842	-771	-7,803	-2,926
Comprehensive loss	($2,842)	($771)	($7,803)	($2,926)
Basic and diluted net loss per share	($0.04)	($0.01)	($0.12)	($0.05)
Number of shares used in per share calculations:	'	'	'	'
Basic and diluted	64,143,389	61,094,346	63,008,098	60,450,920

Condensed_Consolidated_Stateme1

Condensed Consolidated Statements of Cash Flows (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012
Cash flows from operating activities:	'	'
Net loss	($7,803)	($2,926)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:	'	'
Stock-based compensation	2,472	1,781
Amortization of intangible assets	'	169
Depreciation and amortization	1,867	1,660
Loss on disposal of property and equipment	2	3
Provision for (recovery of) doubtful accounts	53	-203
Changes in operating assets and liabilities:	'	'
Accounts receivable	552	2,115
Prepaid expenses and other current assets	254	787
Other assets	609	569
Accounts payable	1,600	-681
Accrued liabilities	-336	354
Deferred revenue	-928	-128
Other liabilities	-167	62
Net cash provided by (used in) operating activities	-1,825	3,562
Cash flows from investing activities:	'	'
Purchases of property and equipment	-1,753	-4,096
Change in restricted cash pledged for letter of credit	720	471
Net cash used in investing activities	-1,033	-3,625
Cash flows from financing activities:	'	'
Proceeds from issuance of common stock	1,237	1,194
Stock repurchase	'	-70
Net cash provided by financing activities	1,237	1,124
Net increase (decrease) in cash and cash equivalents	-1,621	1,061
Cash and cash equivalents at beginning of period	26,822	25,439
Cash and cash equivalents at end of period	25,201	26,500
Supplemental disclosures of cash flow information:	'	'
Net cash paid for taxes	176	310
Accrued amounts for acquisition of property and equipment	$308	$458

Basis_of_Presentation

Basis of Presentation	9 Months Ended
	Sep. 30, 2013
Accounting Policies [Abstract]	'
Basis of Presentation	'
	Note 1. Basis of Presentation
	The condensed consolidated financial statements include the accounts of iPass Inc. (the “Company”) and its wholly owned subsidiaries. The condensed consolidated financial statements that accompany these notes have been prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) consistent in all material respects with those applied in the Company’s Annual Report on Form 10-K for the year ended December 31, 2012. The Condensed Consolidated Financial Statements for December 31, 2012, were derived from audited financial statements but do not include all disclosures required by GAAP. The interim financial information is unaudited but reflects all normal adjustments that are, in the opinion of management, necessary to provide a fair presentation for the interim periods presented. This interim financial information should be read in conjunction with the Consolidated Financial Statements and the Notes thereto included in the Company’s Annual Report on Form 10-K for the year ended December 31, 2012. The results of operations for the three and nine months ended September 30, 2013, are not necessarily indicative of the operating results for the full fiscal year or any future periods.
	The preparation of the condensed consolidated financial statements in conformity with GAAP requires management to make estimates and judgments that affect the amounts reported in the condensed consolidated financial statements and accompanying notes. Actual results that the Company experiences may differ materially from those estimates. Estimates are used for, but not limited to the valuation of accounts receivables, other long-lived assets, network access costs, stock-based compensation, legal contingencies, and income taxes.
	The Company reports comprehensive loss in a single continuous financial statement within the Condensed Consolidated Statements of Comprehensive Loss. The Company’s comprehensive loss is equivalent to its net loss because the Company does not have any transactions that are recorded through other comprehensive income (loss).

Fair_Value

Fair Value	9 Months Ended
	Sep. 30, 2013
Fair Value Disclosures [Abstract]	'
Fair Value	'
	Note 2. Fair Value
	Fair value is the price that would be received from selling an asset or paid to transfer a liability in an orderly transaction in the principal or most advantageous market between market participants at the measurement date. When determining the fair value measurements for assets and liabilities required or permitted to be recorded at fair value, the Company considers assumptions that market participants would use when pricing the asset or liability.
	Fair Value Hierarchy
	The three levels of inputs that may be used to measure fair value are as follows:
		•		Level 1—Quoted prices in active markets for identical assets or liabilities;
		•		Level 2—Inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities; and
		•		Level 3—Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.
	The recurring fair value measurements of these financial assets (excluding cash) and financial liabilities were determined using the following inputs at September 30, 2013, and December 31, 2012, respectively:
			As of September 30, 2013								As of December 31, 2012
			Fair Value						Total		Fair Value						Total
			Measured Using						Balance		Measured Using						Balance
			Level 1		Level 2		Level 3				Level 1		Level 2		Level 3
			(In thousands)
	Financial assets
	Money market funds(1)		$	18,303	$	—	$	—	$	18,303	$	18,298	$	—	$	—	$	18,298
	Total financial assets		$	18,303	$	—	$	—	$	18,303	$	18,298	$	—	$	—	$	18,298
	Financial liabilities
	Lease liabilities incurred in connection with the restructuring plan(2)		$	—	$	—	$	351	$	351	$	—	$	—	$	483	$	483
	Total financial liabilities		$	—	$	—	$	351	$	351	$	—	$	—	$	483	$	483
	-1	Held in cash and cash equivalents on the Company’s condensed consolidated balance sheets.
	-2	Lease liabilities are recorded at fair value and are included as liabilities in the Company’s condensed consolidated balance sheets. The lease liabilities were recorded in connection with lease abandonment plans implemented in 2009. Management made assumptions in determining the fair value of the lease liabilities. The discounted cash flow valuation technique used to determine fair value included inputs, such as the future rent payment schedule, the discount rate and sublease income based on the executed sublease agreement through the end of the lease terms.
	There were no transfers between Levels 1, 2, and 3 from December 31, 2012, through September 30, 2013.
	As of September 30, 2013, and December 31, 2012, the carrying amounts of accounts receivable, accounts payable and accrued liabilities, approximated fair value due to their short maturities.

Property_and_Equipment_Net

Property and Equipment, Net	9 Months Ended
	Sep. 30, 2013
Property Plant And Equipment [Abstract]	'
Property and Equipment, Net	'
	Note 3. Property and Equipment, net
	Property and equipment, net, consisted of the following:
		September 30,			December 31,
		2013			2012
		(In thousands)
	Equipment	$	15,439		$	14,292
	Furniture and fixtures		2,217			2,214
	Computer software		10,283			6,891
	Capital work-in-progress		252			3,356
	Leasehold improvements		1,372			1,578
			29,563			28,331
	Less: Accumulated depreciation and amortization		(23,143	)		(21,782	)
	Property and equipment, net	$	6,420		$	6,549
	Depreciation expense was approximately $0.6 million and $1.9 million for the three and nine months ended September 30, 2013, respectively, and $0.5 million and $1.7 million for the three and nine months ended September 30, 2012, respectively. The Company did not retire any property and equipment during the three months ended September 30, 2013 and 2012. During the nine months ended September 30, 2013 and 2012, the Company retired approximately $0.3 million and $2.7 million, respectively, of gross property and equipment, nearly all of which were fully depreciated.
	During January 2013, the Company went “live” with a new enterprise resource planning (ERP) system. Accordingly, approximately $3.4 million of capitalized costs related to the ERP implementation was reclassified from capital work-in-progress to computer software.

Other_Assets

Other Assets	9 Months Ended
	Sep. 30, 2013
Deferred Costs Capitalized Prepaid And Other Assets Disclosure [Abstract]	'
Other Assets	'
	Note 4. Other Assets
	Other assets consisted of the following:
		September 30,		December 31,
		2013		2012
		(In thousands)
	Prepaid lease obligations	$	97	$	236
	Deferred installation costs		1,746		2,180
	Deposits		818		854
	Long-term deferred tax assets, net		195		195
	Restricted cash		250		970
		$	3,106	$	4,435

Accrued_Liabilities

Accrued Liabilities	9 Months Ended
	Sep. 30, 2013
Payables And Accruals [Abstract]	'
Accrued Liabilities	'
	Note 5. Accrued Liabilities
	Accrued liabilities consisted of the following:
			September 30,		December 31,
			2013		2012
			(In thousands)
	Accrued sales tax liabilities		$	1,084	$	1,080
	Accrued restructuring liabilities – current(1)			224		203
	Accrued bonus, commissions and other employee benefits			2,671		2,550
	Amounts due to customers			877		1,061
	Other accrued liabilities			3,439		3,737
			$	8,295	$	8,631
	-1	See Note 6. Accrued Restructuring.

Accrued_Restructuring

Accrued Restructuring	9 Months Ended
	Sep. 30, 2013
Restructuring And Related Activities [Abstract]	'
Accrued Restructuring	'
	Note 6. Accrued Restructuring
	During the year ended December 31, 2009, the Company announced restructuring plans (the “2009 Plans”) to reduce operating costs and focus resources on key strategic priorities, which resulted in a workforce reduction of 146 positions across all functional areas and abandonment of certain facilities and termination of a contract obligation. As of September 30, 2013, the Company had remaining cash payments of approximately $0.4 million.
	In the first quarter of 2013, the Company announced a restructuring plan (the “Q1 2013 Plan”) to re-align its cost structure to focus investments, resources and operating expenses on the Company’s growing Open Mobile business, which resulted in a workforce reduction of 16 positions across all functional areas and termination of a lease contract. The Company recorded a restructuring charge of approximately $0.6 million during the first quarter of 2013, which included severance, facility exit costs and other associated costs. The Company has paid approximately $0.6 million during the nine months period ending September 30, 2013.
	The following is a rollforward of restructuring liability for the Q1 2013 and 2009 Plans:
		Three Months Ended
		September 30,
		2013			2012
		(In thousands)
	Beginning balance	$	448		$	633
	Restructuring charges and related adjustments		13			10
	Payments		(91	)		(118	)
	Ending balance	$	370		$	525
		Nine Months Ended
		September 30,
		2013			2012
		(In thousands)
	Beginning balance	$	483		$	736
	Restructuring charges and related adjustments		639			16
	Payments		(752	)		(227	)
	Ending balance	$	370		$	525
	As of September 30, 2013, approximately $0.2 million of the restructuring liability is included in accrued liabilities, and the remaining restructuring liability of approximately $0.2 million is included in other long-term liabilities.

Commitments_and_Contingencies

Commitments and Contingencies	9 Months Ended
	Sep. 30, 2013
Commitments And Contingencies Disclosure [Abstract]	'
Commitments and Contingencies	'
	Note 7. Commitments and Contingencies
	Lease and Purchase Commitments
	The Company leases facilities under operating leases that expire at various dates through June 2017. Future minimum lease payments under these operating leases, including approximately $0.4 million of future payments on leases accounted for under the Company’s restructuring plans, as of September 30, 2013, are as follows:
	Year	Operating
		Leases
		(In thousands)
	Remaining 2013	$	781
	2014		3,012
	2015		1,288
	2016		538
	2017		266
		$	5,885
	The Company has contracts with certain network service providers, mobile data providers and other vendors which have minimum purchase commitments that expire on various dates through July 2016. Future minimum purchase commitments as of September 30, 2013 under all agreements are as follows:
	Year	Minimum
		Purchase
		Commitments
		(In thousands)
	Remaining 2013	$	607
	2014		1,086
	2015		30
	2016		111
		$	1,834
	Subsequent to September 30, 2013, the Company entered into a future minimum purchase commitment to acquire enterprise database software and infrastructure hardware of approximately $4.0 million to be paid over the next three years.
	Legal Proceedings
	The Company is involved in legal proceedings and claims arising in the ordinary course of business. While there can be no assurances as to the ultimate outcome of any litigation involving the Company, management does not believe any such pending legal proceeding or claim will result in a judgment or settlement that would have a material adverse effect on the Company’s financial position, results of operations or cash flows.
	In the ordinary course of business, the Company may provide indemnifications of varying scope and terms to customers, business partners, and other parties with respect to certain matters, including, but not limited to, losses arising out of breach of such agreements, services to be provided by the Company, or from intellectual property infringement claims made by third-parties. Certain indemnification agreements may not be subject to maximum loss clauses. If the potential loss from any indemnification claim is considered probable and the amount or the range of the loss can be estimated, the Company accrues a liability for the estimated loss. To date, claims under such indemnification provisions have not been significant.

Net_Loss_Per_Common_Share

Net Loss Per Common Share	9 Months Ended
	Sep. 30, 2013
Earnings Per Share [Abstract]	'
Net Loss Per Common Share	'
	Note 8. Net Loss Per Common Share
	Basic net loss per common share is computed by dividing net loss available to common shareholders by the weighted average number of common shares outstanding during the period. Diluted net loss per common share is computed by dividing net loss available to common shareholders by the weighted average number of common shares outstanding plus dilutive potential common shares as determined using the treasury stock method for outstanding stock options, restricted stock-based awards and shares issuable under the employee stock purchase plan, unless the result of adding such shares would be anti-dilutive. Unvested participating securities are included in the weighted daily average number of shares outstanding used in the calculation of diluted net income per common share, but are excluded from the calculation of diluted net loss per share. In a net loss position, basic and diluted net loss per common share are equal, since the weighted average number of shares used to compute diluted net loss per common share excludes anti-dilutive securities, including participating securities. As a result of the Company’s net loss for the three and nine months ended September 30, 2013, and for the three and nine months ended September 30, 2012, the Company has excluded all potential shares of common stock from the diluted net loss per share calculation as their inclusion would have had an anti-dilutive effect.
	The following table sets forth the computation of basic and diluted net loss per share:
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013			2012
		(In thousands, except share and per share amounts)
	Numerator:
	Net loss	$	(2,842	)	$	(771	)	$	(7,803	)	$	(2,926	)
	Denominator:
	Basic and diluted net loss per common share – Weighted average shares outstanding		64,143,389			61,094,346			63,008,098			60,450,920
	Basic and diluted net loss per common share	$	(0.04	)	$	(0.01	)	$	(0.12	)	$	(0.05	)
	The following weighted average potential shares of common stock have been excluded from the computation of diluted net loss per share because the effect of including these shares would have been anti-dilutive:
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013			2012
	Options to purchase common stock		3,063,652			2,756,280			2,822,823			2,398,451
	Restricted stock awards, including participating securities		2,974,414			1,973,888			2,519,276			1,801,444
	Total		6,038,066			4,730,168			5,342,099			4,199,895

Segment_and_Geographical_Infor

Segment and Geographical Information	9 Months Ended
	Sep. 30, 2013
Segment Reporting [Abstract]	'
Segment and Geographical Information	'
	Note 9. Segment and Geographical Information
	The Company’s two reportable operating segments are: Mobility Services and iPass Unity Network Services (“iPass Unity”; formerly known as Managed Network Services). The Mobility Services segment includes services that help enterprises manage the networks, connections and devices used by their mobile workforce. The iPass Unity segment provides customers with Wi-Fi and Wide Area Network solutions. The Company’s Chief Operating Decision Maker (the “CODM”) is the Company’s President and Chief Executive Officer. The CODM allocates resources to and assesses the performance of each operating segment, using information about its revenue, segment income or loss from operations before income taxes, excluding amortization of intangibles, and restructuring.
	The accounting policies of the reportable operating segments are substantially the same as those the Company uses for its condensed consolidated financial statements. All direct costs are allocated to the respective operating segments. In addition to direct costs, certain indirect costs are allocated to each operating segment including costs relating to shared services in management, finance, legal, human resources, facilities, and information technology. Indirect costs are allocated based on headcount, salaries and operating segment revenue. The total pool of operating costs and network access costs allocated to the reportable operating segments were $29.2 million and $31.2 million for the three months ended September 30, 2013 and 2012, respectively, and $91.7 million and $98.6 million for the nine months ended September 30, 2013 and 2012, respectively. Costs related to amortization of intangibles, and restructuring activities are not allocated to operating segments. By definition, operating segment operating income (loss) also excludes interest income, foreign exchange gains and losses, and income taxes.
	Revenue and operating loss for each reportable operating segment for the three and nine months ended September 30, 2013 and 2012, were as follows:
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		Net Revenue			Total			Net Revenue			Total
					Segment						Segment
					Operating						Operating
					Income (Loss)						Income (Loss)
		(In thousands)
	2013
	Mobility Services	$	18,573		$	(2,660	)	$	59,842		$	(6,987	)
	iPass Unity		8,296			325			25,321			473
	Total Segment	$	26,869		$	(2,335	)	$	85,163		$	(6,514	)
	2012
	Mobility Services	$	22,372		$	(251	)	$	71,479		$	(1,768	)
	iPass Unity		8,446			(132	)		24,877			(440	)
	Total Segment	$	30,818		$	(383	)	$	96,356		$	(2,208	)
	Substantially all of the Company’s long-lived assets are located in the United States. The CODM does not evaluate operating segments using discrete asset information. Accordingly, no segment assets have been reported.
	There were no material intersegment sales or transfers for the three and nine months ended September 30, 2013 and 2012, to arrive at net segment revenue.
	Reconciliations of total segment operating loss to total operating loss and total loss before income taxes for the three and nine months ended September 30, 2013 and 2012, are as follows:
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013			2012
		(In thousands)
	Total segment operating loss	$	(2,335	)	$	(383	)	$	(6,514	)	$	(2,208	)
	Amortization of intangibles		—			(50	)		—			(169	)
	Restructuring charges and related adjustments		(13	)		(10	)		(639	)		(16	)
	Certain state sales tax and federal tax items		—			9			10			8
	Total operating loss		(2,348	)		(434	)		(7,143	)		(2,385	)
	Interest income		2			4			9			10
	Foreign exchange losses, net		(155	)		(66	)		(342	)		(129	)
	Total loss before income taxes	$	(2,501	)	$	(496	)	$	(7,476	)	$	(2,504	)
	The following table summarizes total Company revenue by country or by geographical region for the periods presented:
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013			2012
	United States		56	%		59	%		57	%		59	%
	EMEA		33	%		31	%		33	%		31	%
	Asia Pacific		10	%		10	%		9	%		10	%
	Rest of the World		1	%		—			1	%		—
	No individual country, except for the United States, represented 10% or more of total revenue for the three and nine months ended September 30, 2013 and 2012. No individual customer represented 10% or more of total revenue for the three and nine months ended September 30, 2013 and 2012.

Fair_Value_Tables

Fair Value (Tables)	9 Months Ended
	Sep. 30, 2013
Fair Value Disclosures [Abstract]	'
Fair Value of Financial Assets (Excluding Cash) and Financial Liabilities	'
	The recurring fair value measurements of these financial assets (excluding cash) and financial liabilities were determined using the following inputs at September 30, 2013, and December 31, 2012, respectively:
			As of September 30, 2013								As of December 31, 2012
			Fair Value						Total		Fair Value						Total
			Measured Using						Balance		Measured Using						Balance
			Level 1		Level 2		Level 3				Level 1		Level 2		Level 3
			(In thousands)
	Financial assets
	Money market funds(1)		$	18,303	$	—	$	—	$	18,303	$	18,298	$	—	$	—	$	18,298
	Total financial assets		$	18,303	$	—	$	—	$	18,303	$	18,298	$	—	$	—	$	18,298
	Financial liabilities
	Lease liabilities incurred in connection with the restructuring plan(2)		$	—	$	—	$	351	$	351	$	—	$	—	$	483	$	483
	Total financial liabilities		$	—	$	—	$	351	$	351	$	—	$	—	$	483	$	483
	-1	Held in cash and cash equivalents on the Company’s condensed consolidated balance sheets.
	-2	Lease liabilities are recorded at fair value and are included as liabilities in the Company’s condensed consolidated balance sheets. The lease liabilities were recorded in connection with lease abandonment plans implemented in 2009. Management made assumptions in determining the fair value of the lease liabilities. The discounted cash flow valuation technique used to determine fair value included inputs, such as the future rent payment schedule, the discount rate and sublease income based on the executed sublease agreement through the end of the lease terms.

Property_and_Equipment_Net_Tab

Property and Equipment, Net (Tables)	9 Months Ended
	Sep. 30, 2013
Property Plant And Equipment [Abstract]	'
Components of Property and Equipment, Net	'
	Property and equipment, net, consisted of the following:
		September 30,			December 31,
		2013			2012
		(In thousands)
	Equipment	$	15,439		$	14,292
	Furniture and fixtures		2,217			2,214
	Computer software		10,283			6,891
	Capital work-in-progress		252			3,356
	Leasehold improvements		1,372			1,578
			29,563			28,331
	Less: Accumulated depreciation and amortization		(23,143	)		(21,782	)
	Property and equipment, net	$	6,420		$	6,549

Other_Assets_Tables

Other Assets (Tables)	9 Months Ended
	Sep. 30, 2013
Deferred Costs Capitalized Prepaid And Other Assets Disclosure [Abstract]	'
Components of Other Assets	'
	Other assets consisted of the following:
		September 30,		December 31,
		2013		2012
		(In thousands)
	Prepaid lease obligations	$	97	$	236
	Deferred installation costs		1,746		2,180
	Deposits		818		854
	Long-term deferred tax assets, net		195		195
	Restricted cash		250		970
		$	3,106	$	4,435

Accrued_Liabilities_Tables

Accrued Liabilities (Tables)	9 Months Ended
	Sep. 30, 2013
Payables And Accruals [Abstract]	'
Schedule of Accrued Liabilities	'
	Accrued liabilities consisted of the following:
			September 30,		December 31,
			2013		2012
			(In thousands)
	Accrued sales tax liabilities		$	1,084	$	1,080
	Accrued restructuring liabilities – current(1)			224		203
	Accrued bonus, commissions and other employee benefits			2,671		2,550
	Amounts due to customers			877		1,061
	Other accrued liabilities			3,439		3,737
			$	8,295	$	8,631
	-1	See Note 6. Accrued Restructuring.

Accrued_Restructuring_Tables

Accrued Restructuring (Tables)	9 Months Ended
	Sep. 30, 2013
Restructuring And Related Activities [Abstract]	'
Summary of Accrued Restructuring	'
	The following is a rollforward of restructuring liability for the Q1 2013 and 2009 Plans:
		Three Months Ended
		September 30,
		2013			2012
		(In thousands)
	Beginning balance	$	448		$	633
	Restructuring charges and related adjustments		13			10
	Payments		(91	)		(118	)
	Ending balance	$	370		$	525
		Nine Months Ended
		September 30,
		2013			2012
		(In thousands)
	Beginning balance	$	483		$	736
	Restructuring charges and related adjustments		639			16
	Payments		(752	)		(227	)
	Ending balance	$	370		$	525

Commitments_and_Contingencies_

Commitments and Contingencies (Tables)	9 Months Ended
	Sep. 30, 2013
Commitments And Contingencies Disclosure [Abstract]	'
Schedule of Future Minimum Lease Payments	'
	The Company leases facilities under operating leases that expire at various dates through June 2017. Future minimum lease payments under these operating leases, including approximately $0.4 million of future payments on leases accounted for under the Company’s restructuring plans, as of September 30, 2013, are as follows:
	Year	Operating
		Leases
		(In thousands)
	Remaining 2013	$	781
	2014		3,012
	2015		1,288
	2016		538
	2017		266
		$	5,885
Schedule of Future Minimum Purchase Commitments	'
	Future minimum purchase commitments as of September 30, 2013 under all agreements are as follows:
	Year	Minimum
		Purchase
		Commitments
		(In thousands)
	Remaining 2013	$	607
	2014		1,086
	2015		30
	2016		111
		$	1,834

Net_Loss_Per_Common_Share_Tabl

Net Loss Per Common Share (Tables)	9 Months Ended
	Sep. 30, 2013
Earnings Per Share [Abstract]	'
Schedule of Computation of Basic and Diluted Net Loss Per Share	'
	The following table sets forth the computation of basic and diluted net loss per share:
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013			2012
		(In thousands, except share and per share amounts)
	Numerator:
	Net loss	$	(2,842	)	$	(771	)	$	(7,803	)	$	(2,926	)
	Denominator:
	Basic and diluted net loss per common share – Weighted average shares outstanding		64,143,389			61,094,346			63,008,098			60,450,920
	Basic and diluted net loss per common share	$	(0.04	)	$	(0.01	)	$	(0.12	)	$	(0.05	)
Schedule of Anti-dilutive Shares Excluded from Computation of Diluted Net Loss Per Share	'
	The following weighted average potential shares of common stock have been excluded from the computation of diluted net loss per share because the effect of including these shares would have been anti-dilutive:
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013			2012
	Options to purchase common stock		3,063,652			2,756,280			2,822,823			2,398,451
	Restricted stock awards, including participating securities		2,974,414			1,973,888			2,519,276			1,801,444
	Total		6,038,066			4,730,168			5,342,099			4,199,895

Segment_and_Geographical_Infor1

Segment and Geographical Information (Tables)	9 Months Ended
	Sep. 30, 2013
Segment Reporting [Abstract]	'
Revenue and Operating Loss for Each Reportable Segment	'
	Revenue and operating loss for each reportable operating segment for the three and nine months ended September 30, 2013 and 2012, were as follows:
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		Net Revenue			Total			Net Revenue			Total
					Segment						Segment
					Operating						Operating
					Income (Loss)						Income (Loss)
		(In thousands)
	2013
	Mobility Services	$	18,573		$	(2,660	)	$	59,842		$	(6,987	)
	iPass Unity		8,296			325			25,321			473
	Total Segment	$	26,869		$	(2,335	)	$	85,163		$	(6,514	)
	2012
	Mobility Services	$	22,372		$	(251	)	$	71,479		$	(1,768	)
	iPass Unity		8,446			(132	)		24,877			(440	)
	Total Segment	$	30,818		$	(383	)	$	96,356		$	(2,208	)
Reconciliations of Total Segment Operating Loss	'
	Reconciliations of total segment operating loss to total operating loss and total loss before income taxes for the three and nine months ended September 30, 2013 and 2012, are as follows:
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013			2012
		(In thousands)
	Total segment operating loss	$	(2,335	)	$	(383	)	$	(6,514	)	$	(2,208	)
	Amortization of intangibles		—			(50	)		—			(169	)
	Restructuring charges and related adjustments		(13	)		(10	)		(639	)		(16	)
	Certain state sales tax and federal tax items		—			9			10			8
	Total operating loss		(2,348	)		(434	)		(7,143	)		(2,385	)
	Interest income		2			4			9			10
	Foreign exchange losses, net		(155	)		(66	)		(342	)		(129	)
	Total loss before income taxes	$	(2,501	)	$	(496	)	$	(7,476	)	$	(2,504	)
Summary of Revenue by Geographical Region	'
	The following table summarizes total Company revenue by country or by geographical region for the periods presented:
		Three Months Ended						Nine Months Ended
		September 30,						September 30,
		2013			2012			2013			2012
	United States		56	%		59	%		57	%		59	%
	EMEA		33	%		31	%		33	%		31	%
	Asia Pacific		10	%		10	%		9	%		10	%
	Rest of the World		1	%		—			1	%		—

Fair_Value_Fair_Value_of_Finan

Fair Value - Fair Value of Financial Assets (Excluding Cash) and Financial Liabilities (Detail) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Total financial assets	$18,303	$18,298
Total financial liabilities	351	483
Money Market Funds [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Total financial assets	18,303	18,298
Lease Liabilities Incurred in Connection with the Restructuring Plan [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Total financial liabilities	351	483
Fair Value Measurements Recurring [Member] | Fair Value Measured Using Level 1 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Total financial assets	18,303	18,298
Total financial liabilities	'	'
Fair Value Measurements Recurring [Member] | Fair Value Measured Using Level 1 [Member] | Money Market Funds [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Total financial assets	18,303	18,298
Fair Value Measurements Recurring [Member] | Fair Value Measured Using Level 1 [Member] | Lease Liabilities Incurred in Connection with the Restructuring Plan [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Total financial liabilities	'	'
Fair Value Measurements Recurring [Member] | Fair Value Measured Using Level 2 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Total financial assets	'	'
Total financial liabilities	'	'
Fair Value Measurements Recurring [Member] | Fair Value Measured Using Level 2 [Member] | Money Market Funds [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Total financial assets	'	'
Fair Value Measurements Recurring [Member] | Fair Value Measured Using Level 2 [Member] | Lease Liabilities Incurred in Connection with the Restructuring Plan [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Total financial liabilities	'	'
Fair Value Measurements Recurring [Member] | Fair Value Measured Using Level 3 [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Total financial assets	'	'
Total financial liabilities	351	483
Fair Value Measurements Recurring [Member] | Fair Value Measured Using Level 3 [Member] | Money Market Funds [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Total financial assets	'	'
Fair Value Measurements Recurring [Member] | Fair Value Measured Using Level 3 [Member] | Lease Liabilities Incurred in Connection with the Restructuring Plan [Member]	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'
Total financial liabilities	$351	$483

Fair_Value_Additional_Informat

Fair Value - Additional Information (Detail) (USD $)	9 Months Ended
	Sep. 30, 2013
Fair Value Disclosures [Abstract]	'
Transfers between Levels 1, 2, and 3	$0

Property_and_Equipment_Net_Com

Property and Equipment, Net - Components of Property and Equipment, Net (Detail) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Property Plant And Equipment [Abstract]	'	'
Equipment	$15,439	$14,292
Furniture and fixtures	2,217	2,214
Computer software	10,283	6,891
Capital work-in-progress	252	3,356
Leasehold improvements	1,372	1,578
Property plant and equipment, gross	29,563	28,331
Less: Accumulated depreciation and amortization	-23,143	-21,782
Property and equipment, net	$6,420	$6,549

Property_and_Equipment_Net_Add

Property and Equipment, Net - Additional Information (Detail) (USD $)	3 Months Ended		9 Months Ended
In Millions, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Property Plant And Equipment [Abstract]	'	'	'	'
Depreciation expense	$0.60	$0.50	$1.90	$1.70
Property and equipment, wrote-off	0	0	0.3	2.7
Capitalized costs related to the ERP	'	'	$3.40	'

Other_Assets_Components_of_Oth

Other Assets - Components of Other Assets (Detail) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Other Assets [Abstract]	'	'
Prepaid lease obligations	$97	$236
Deferred installation costs	1,746	2,180
Deposits	818	854
Long-term deferred tax assets, net	195	195
Restricted cash	250	970
Other Assets	$3,106	$4,435

Accrued_Liabilities_Schedule_o

Accrued Liabilities - Schedule of Accrued Liabilities (Detail) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Payables And Accruals [Abstract]	'	'
Accrued sales tax liabilities	$1,084	$1,080
Accrued restructuring liabilities - current	224	203
Accrued bonus, commissions and other employee benefits	2,671	2,550
Amounts due to customers	877	1,061
Other accrued liabilities	3,439	3,737
Accrued liabilities	$8,295	$8,631

Accrued_Restructuring_Addition

Accrued Restructuring - Additional Information (Detail) (USD $)

3 Months Ended

9 Months Ended

12 Months Ended

3 Months Ended

9 Months Ended

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Dec. 31, 2009

Jun. 30, 2013

Dec. 31, 2012

Jun. 30, 2012

Dec. 31, 2011

Sep. 30, 2013

Mar. 31, 2013

Sep. 30, 2013

Sep. 30, 2013

Sep. 30, 2013

Employees

2009 Plans [Member]

Q1 2013 Plan [Member]

Q1 2013 Plan [Member]

Accrued Liabilities [Member]

Other Noncurrent Liabilities [Member]

Employees

Restructuring Cost and Reserve [Line Items]

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Restructuring plan, number of positions

'

'

'

'

146

'

'

'

'

'

16

'

'

'

Remaining restructuring charges

$370,000

$525,000

$370,000

$525,000

'

$448,000

$483,000

$633,000

$736,000

$400,000

'

'

'

'

Restructuring charges

13,000

10,000

639,000

16,000

'

'

'

'

'

'

600,000

'

'

'

Cash payment of restructuring charges

91,000

118,000

752,000

227,000

'

'

'

'

'

'

'

600,000

'

'

Accrued restructuring liabilities - current

224,000

'

224,000

'

'

'

203,000

'

'

'

'

'

200,000

'

Accrued restructuring liabilities - Noncurrent

'

'

'

'

'

'

'

'

'

'

'

'

'

$200,000

Accrued_Restructuring_Summary_

Accrued Restructuring - Summary of Accrued Restructuring (Detail) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Restructuring And Related Activities [Abstract]	'	'	'	'
Beginning balance	$448	$633	$483	$736
Restructuring charges and related adjustments	13	10	639	16
Payments	-91	-118	-752	-227
Ending balance	$370	$525	$370	$525

Commitments_and_Contingencies_1

Commitments and Contingencies - Additional Information (Detail) (USD $)	9 Months Ended
	Sep. 30, 2013
Commitment And Contingencies [Line Items]	'
Lease expiration date	30-Jun-17
Facility lease obligations	$400,000
Purchase commitments expiration period	'Expire on various dates through July 2016
Software And Infrastructure Hardware [Member]	'
Commitment And Contingencies [Line Items]	'
Future minimum purchase commitments	$0.40

Commitments_and_Contingencies_2

Commitments and Contingencies - Schedule of Future Minimum Lease Payments (Detail) (USD $)	Sep. 30, 2013
In Thousands, unless otherwise specified
Commitments And Contingencies Disclosure [Abstract]	'
Remaining 2013	$781
2014	3,012
2015	1,288
2016	538
2017	266
Operating leases, future minimum payments	$5,885

Commitments_and_Contingencies_3

Commitments and Contingencies - Schedule of Future Minimum Purchase Commitments (Detail) (USD $)	Sep. 30, 2013
In Thousands, unless otherwise specified
Commitments And Contingencies Disclosure [Abstract]	'
Remaining 2013	$607
2014	1,086
2015	30
2016	111
Future minimum purchase commitments	$1,834

Net_Loss_Per_Common_Share_Sche

Net Loss Per Common Share - Schedule of Computation of Basic and Diluted Net Loss Per Share (Detail) (USD $)	3 Months Ended		9 Months Ended
In Thousands, except Share data, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Numerator:	'	'	'	'
Net loss	($2,842)	($771)	($7,803)	($2,926)
Denominator:	'	'	'	'
Basic and diluted net loss per common share - Weighted average shares outstanding	64,143,389	61,094,346	63,008,098	60,450,920
Basic and diluted net loss per common share	($0.04)	($0.01)	($0.12)	($0.05)

Net_Loss_Per_Common_Share_Sche1

Net Loss Per Common Share - Schedule of Anti-Dilutive Shares Excluded from Computation of Diluted Net Loss Per Share (Detail)	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]	'	'	'	'
Total	6,038,066	4,730,168	5,342,099	4,199,895
Options to Purchase Common Stock [Member]	'	'	'	'
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]	'	'	'	'
Total	3,063,652	2,756,280	2,822,823	2,398,451
Restricted Stock Awards, Including Participating Securities [Member]	'	'	'	'
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]	'	'	'	'
Total	2,974,414	1,973,888	2,519,276	1,801,444

Segment_and_Geographical_Infor2

Segment and Geographical Information - Additional Information (Detail) (USD $)

3 Months Ended

9 Months Ended

3 Months Ended

9 Months Ended

3 Months Ended

9 Months Ended

3 Months Ended

9 Months Ended

3 Months Ended

9 Months Ended

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Jun. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Country

Country

Segment

Customer

Revenue [Member]

Revenue [Member]

Revenue [Member]

Revenue [Member]

United States [Member]

United States [Member]

United States [Member]

United States [Member]

Minimum [Member]

Minimum [Member]

Minimum [Member]

Minimum [Member]

Intersegment Eliminations [Member]

Intersegment Eliminations [Member]

Intersegment Eliminations [Member]

Intersegment Eliminations [Member]

Customer

Customer

Customer

Country

Customer Concentration Risk [Member]

Customer Concentration Risk [Member]

Customer Concentration Risk [Member]

Customer Concentration Risk [Member]

Revenue [Member]

Revenue [Member]

Revenue [Member]

Revenue [Member]

United States [Member]

United States [Member]

United States [Member]

United States [Member]

Country

EMEA [Member]

EMEA [Member]

EMEA [Member]

EMEA [Member]

Revenue [Member]

Revenue [Member]

Revenue [Member]

Revenue [Member]

EMEA [Member]

EMEA [Member]

EMEA [Member]

EMEA [Member]

Revenues from External Customers and Long-Lived Assets [Line Items]

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Number of reportable operating segments

'

'

2

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Operating costs allocated to reportable segments

$29,200,000

$31,200,000

$91,700,000

$98,600,000

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Inter-segment sale or transfer

$26,869,000

$30,818,000

$85,163,000

$96,356,000

'

'

'

'

'

'

'

'

'

'

'

'

$0

$0

$0

$0

Concentration risk, percentage

'

'

'

'

10.00%

10.00%

10.00%

10.00%

56.00%

59.00%

57.00%

59.00%

10.00%

10.00%

10.00%

10.00%

'

'

'

'

Number of individual country customer

0

0

0

0

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Number of individual customer

0

0

0

0

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Segment_and_Geographical_Infor3

Segment and Geographical Information - Revenue and Operating Loss for Each Reportable Segment (Detail) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Revenue from External Customer [Line Items]	'	'	'	'
Net Revenue	$26,869	$30,818	$85,163	$96,356
Total Segment Operating Income (Loss)	-2,348	-434	-7,143	-2,385
Operating Segments [Member]	'	'	'	'
Revenue from External Customer [Line Items]	'	'	'	'
Net Revenue	26,869	30,818	85,163	96,356
Total Segment Operating Income (Loss)	-2,335	-383	-6,514	-2,208
Operating Segments [Member] | Mobility Services [Member]	'	'	'	'
Revenue from External Customer [Line Items]	'	'	'	'
Net Revenue	18,573	22,372	59,842	71,479
Total Segment Operating Income (Loss)	-2,660	-251	-6,987	-1,768
Operating Segments [Member] | iPass Unity [Member]	'	'	'	'
Revenue from External Customer [Line Items]	'	'	'	'
Net Revenue	8,296	8,446	25,321	24,877
Total Segment Operating Income (Loss)	$325	($132)	$473	($440)

Segment_and_Geographical_Infor4

Segment and Geographical Information - Reconciliations of Total Segment Operating Loss (Detail) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]	'	'	'	'
Amortization of intangibles	'	($50)	'	($169)
Restructuring charges and related adjustments	-13	-10	-639	-16
Total operating loss	-2,348	-434	-7,143	-2,385
Interest income	2	4	9	10
Foreign exchange losses, net	-155	-66	-342	-129
Loss before income taxes	-2,501	-496	-7,476	-2,504
Operating Segments [Member]	'	'	'	'
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]	'	'	'	'
Total operating loss	-2,335	-383	-6,514	-2,208
Segment Reconciling Items [Member]	'	'	'	'
Segment Reporting, Reconciling Item for Operating Profit (Loss) from Segment to Consolidated [Line Items]	'	'	'	'
Amortization of intangibles	'	-50	'	-169
Restructuring charges and related adjustments	-13	-10	-639	-16
Certain state sales tax and federal tax items	'	$9	$10	$8

Segment_and_Geographical_Infor5

Segment and Geographical Information - Summary of Revenue by Geographical Region (Detail) (Revenue [Member], EMEA [Member])	3 Months Ended		9 Months Ended
	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Jun. 30, 2012
United States [Member]	'	'	'	'
Revenues from External Customers and Long-Lived Assets [Line Items]	'	'	'	'
Percentage of revenue by geographical region	56.00%	59.00%	57.00%	59.00%
EMEA [Member]	'	'	'	'
Revenues from External Customers and Long-Lived Assets [Line Items]	'	'	'	'
Percentage of revenue by geographical region	33.00%	31.00%	33.00%	31.00%
Asia Pacific [Member]	'	'	'	'
Revenues from External Customers and Long-Lived Assets [Line Items]	'	'	'	'
Percentage of revenue by geographical region	10.00%	10.00%	9.00%	10.00%
Rest of the World [Member]	'	'	'	'
Revenues from External Customers and Long-Lived Assets [Line Items]	'	'	'	'
Percentage of revenue by geographical region	1.00%	'	1.00%	'