OPERATING SEGMENTS | 9. OPERATING SEGMENTS During the three months ended March 31, 2016, we changed our organizational structure in an effort to create more effective and efficient business operations and to improve customer and product focus. In that regard, our chief operating decision maker (our chief executive officer) revised the information that he regularly reviews for purposes of allocating resources and assessing performance. As a result, beginning January 1, 2016, we now report our financial performance based on our two new reportable segments, Data Center and Network Services and Cloud and Hosting Services, as follows: Data Center and Network Services Our Data Center and Network Services segment consists of colocation and Internet Protocol (“IP”) connectivity services. Colocation Colocation involves providing physical space within data centers and associated services such as power, interconnection, environmental controls, monitoring and security while allowing our customers to deploy and manage their servers, storage and other equipment in our secure data centers. We sell our colocation services at 50 data centers across North America, Europe and the Asia-Pacific region. We refer to 15 of these facilities as “company-controlled,” meaning we control the data center operations, staffing and infrastructure and have negotiated long-term leases for the facilities. For company-controlled facilities, in most cases we design the data center infrastructure, procure the capital equipment, deploy the infrastructure and are responsible for the operation and maintenance of the facility. We refer to the remaining 35 data centers as “partner” sites. In these locations, a third party designs and deploys the infrastructure and provides for the operation and maintenance of the facility. IP Connectivity IP connectivity includes our patented Performance IP™ service, content delivery network services, IP routing hardware and software platform and Managed Internet Route Optimizer™ Controller. By intelligently routing traffic with redundant, high-speed connections over multiple, major Internet backbones, our IP connectivity provides high-performance and highly-reliable delivery of content, applications and communications to end users globally. We deliver our IP connectivity through 83 IP service points around the world. Cloud and Hosting Services Our cloud and hosting services segment consists of hosted Infrastructure-as-a-Service as a cloud platform or via managed hosting. For both Infrastructure-as-a-Service options, we provision and maintain the hardware, data center infrastructure and interconnection, while allowing our customers to own and manage their software applications and content. Cloud Cloud services involve providing compute and storage services via an integrated platform that includes servers, storage and network. We built our next generation cloud platform with our high-density colocation, Performance IP service and OpenStack, a leading open source technology for cloud services. We deliver our cloud services in eight locations across North America, Europe and the Asia-Pacific region. Managed Hosting Managed hosting involves providing a single tenant infrastructure environment consisting of servers, storage and network. We deliver this customizable infrastructure platform based on enterprise-class technology to support complex application and compliance requirements for our customers. We deliver our managed hosting services in 11 locations across North America, Europe and the Asia-Pacific region. Segment Results The following table provides segment results, with prior period amounts reclassified to conform to the current presentation (in thousands): Three Months Ended June 30, Six Months Ended June 30, 2016 2015 2016 2015 Revenues: Data center and network services $ 50,459 $ 53,521 $ 101,331 $ 107,589 Cloud and hosting services 23,856 26,911 48,908 53,629 Total revenues 74,315 80,432 150,239 161,218 Direct costs of sales and services, exclusive of depreciation and amortization: Data center and network services 24,650 26,116 49,023 52,597 Cloud and hosting services 6,720 6,862 13,424 13,727 Total direct costs of network, sales and services, exclusive of depreciation and amortization 31,370 32,978 62,447 66,324 Segment profit: Data center and network services 25,809 27,405 52,308 54,992 Cloud and hosting services 17,136 20,049 35,484 39,902 Total segment profit 42,945 47,454 87,792 94,894 Exit activities, restructuring and impairments 152 59 353 325 Other operating expenses, including direct costs of customer support, depreciation and amortization 45,267 53,233 92,114 104,526 Loss from operations (2,474 ) (5,838 ) (4,675 ) (9,957 ) Non-operating expense 8,198 6,880 15,538 13,215 Loss before income taxes and equity in (earnings) of equity-method investment $ (10,672 ) $ (12,718 ) $ (20,213 ) $ (23,172 ) The prior year reclassifications, which did not affect total segment profit, are summarized as follows (in thousands): Three Months Ended June 30, 2015 As Previously Reported Reclassification As Reported Segment profit: Data center services $ 35,087 $ (35,087 ) $ — IP services 12,367 (12,367 ) — Data center and network services — 27,405 27,405 Cloud and hosting services — 20,049 20,049 Total segment profit $ 47,454 $ — $ 47,454 Six Months Ended June 30, 2015 As Previously Reported Reclassification As Reported Segment profit: Data center services $ 69,921 $ (69,921 ) $ — IP services 24,973 (24,973 ) — Data center and network services — 54,992 54,992 Cloud and hosting services — 39,902 39,902 Total segment profit $ 94,894 $ — $ 94,894 Segment profit is calculated as segment revenues less direct costs of sales and services, exclusive of depreciation and amortization for the segment, and does not include any depreciation or amortization associated with direct costs. We view direct costs of sales and services as generally less-controllable, external costs and we regularly monitor the margin of revenues in excess of these direct costs. We have excluded depreciation and amortization from segment profit because it is based on estimated useful lives of tangible and intangible assets. We base depreciation and amortization on historical costs incurred to build out our deployed network and the historical costs of these assets may not be indicative of current or future capital expenditures. |