OPERATING SEGMENTS | 10. OPERATING SEGMENTS During the three months ended March 31, 2016, we changed our organizational structure in an effort to create more effective and efficient business operations and to improve customer and product focus. In that regard, we revised the information that our chief executive officer, who is also our chief operating decision maker, regularly reviews for purposes of allocating resources and assessing performance. As a result, beginning January 1, 2016, we now report our financial performance based on our two new reportable segments, Data Center and Network Services and Cloud and Hosting Services, as follows: Data Center and Network Services Our Data Center and Network Services segment consists of colocation and Internet Protocol (“IP”) connectivity services. Colocation Colocation involves providing physical space within data centers and associated services such as power, interconnection, environmental controls, monitoring and security while allowing our customers to deploy and manage their servers, storage and other equipment in our secure data centers. We sell our colocation services at 51 data centers across North America, Europe and the Asia-Pacific region. We refer to 15 of these facilities as “company-controlled,” meaning we control the data center operations, staffing and infrastructure and have negotiated long-term leases for the facilities. For company-controlled facilities, in most cases we design the data center infrastructure, procure the capital equipment, deploy the infrastructure and are responsible for the operation and maintenance of the facility. We refer to the remaining 36 data centers as “partner” sites. In these locations, a third party designs and deploys the infrastructure and provides for the operation and maintenance of the facility. IP Connectivity IP connectivity includes our patented Performance IP™ service, content delivery network services, IP routing hardware and software platform and Managed Internet Route Optimizer™ Controller. By intelligently routing traffic with redundant, high-speed connections over multiple, major Internet backbones, our IP connectivity provides high-performance and highly-reliable delivery of content, applications and communications to end users globally. We deliver our IP connectivity through 83 IP service points around the world. Cloud and Hosting Services Our cloud and hosting services segment consists of hosted Infrastructure-as-a-Service as a cloud platform or via managed hosting. For both Infrastructure-as-a-Service options, we provision and maintain the hardware, data center infrastructure and interconnection, while allowing our customers to own and manage their software applications and content. Cloud Cloud services involve providing compute and storage services via an integrated platform that includes servers, storage and network. We built our next generation cloud platform with our high-density colocation, Performance IP service and OpenStack, a leading open source technology for cloud services. We deliver our cloud services in eight locations across North America, Europe and the Asia-Pacific region. Managed Hosting Managed hosting involves providing a single tenant infrastructure environment consisting of servers, storage and network. We deliver this customizable infrastructure platform based on enterprise-class technology to support complex application and compliance requirements for our customers. We deliver our managed hosting services in 11 locations across North America, Europe and the Asia-Pacific region. Segment Results The following table provides segment results, with prior period amounts reclassified to conform to the current presentation (in thousands): Three Months Ended Nine Months Ended 2016 2015 2016 2015 Revenues: Data center and network services $ 49,767 $ 52,440 $ 151,099 $ 160,029 Cloud and hosting services 24,173 25,878 73,081 79,507 Total revenues 73,940 78,318 224,180 239,536 Direct costs of sales and services, exclusive of depreciation and amortization: Data center and network services 25,042 26,739 74,065 79,337 Cloud and hosting services 6,520 6,942 19,944 20,669 Total direct costs of sales and services, exclusive of depreciation and amortization 31,562 33,681 94,009 100,006 Segment profit: Data center and network services 24,725 25,701 77,034 80,692 Cloud and hosting services 17,653 18,936 53,137 58,838 Total segment profit 42,378 44,637 130,171 139,530 Exit activities, restructuring and impairments, including goodwill impairment 79,839 920 80,192 1,245 Other operating expenses, including direct costs of customer support, depreciation and amortization 45,937 52,902 138,052 157,427 Loss from operations (83,398 ) (9,185 ) (88,073 ) (19,142 ) Non-operating expense 7,848 6,635 23,387 19,850 Loss before income taxes and equity in (earnings) of equity-method investment $ (91,246 ) $ (15,820 ) $ (111,460 ) $ (38,992 ) The prior year reclassifications, which did not affect total segment profit, are summarized as follows (in thousands): Three Months Ended September 30, 2015 As Reclassification As Reported Segment profit: Data center services $ 33,511 $ (33,511 ) $ — IP services 11,126 (11,126 ) — Data center and network services — 25,701 25,701 Cloud and hosting services — 18,936 18,936 Total segment profit $ 44,637 $ — $ 44,637 Nine Months Ended September 30, 2015 As Reclassification As Reported Segment profit: Data center services $ 103,431 $ (103,431 ) $ — IP services 36,099 (36,099 ) — Data center and network services — 80,692 80,692 Cloud and hosting services — 58,838 58,838 Total segment profit $ 139,530 $ — $ 139,530 Segment profit is calculated as segment revenues less direct costs of sales and services, exclusive of depreciation and amortization for the segment, and does not include any depreciation or amortization associated with direct costs. We view direct costs of sales and services as generally less-controllable, external costs and we regularly monitor the margin of revenues in excess of these direct costs. We have excluded depreciation and amortization from segment profit because it is based on estimated useful lives of tangible and intangible assets. We base depreciation and amortization on historical costs incurred to build out our deployed network and the historical costs of these assets may not be indicative of current or future capital expenditures. |