Operating Segments | 8. Operating Segments The Company manages its business by geographic segment. The Company has three geographic reportable segments: North America and Latin America (the “Americas”); Europe, Middle East and Africa (“EMEA”); and Asia Pacific (“APAC”). All segments derive revenue from the sale and implementation of the Company’s supply chain commerce solutions. The individual products sold by the segments are similar in nature and are all designed to help companies manage the effectiveness and efficiency of their supply commerce chain. The Company uses the same accounting policies for each reportable segment. The chief executive officer and chief financial officer evaluate performance based on revenue and operating results for each reportable segment. The Americas segment charges royalty fees to the other segments based on software licenses sold by those reportable segments. The royalties, which totaled approximately $0.4 million and $1.0 million for the three months ended March 31, 2016 and 2015, respectively, are included in cost of revenue for each segment with a corresponding reduction in America’s cost of revenue. The revenues represented below are from external customers only. The geographical-based costs consist of costs of professional services personnel, direct sales and marketing expenses, cost of infrastructure to support the employees and customer base, billing and financial systems, management and general and administrative support. There are certain corporate expenses included in the Americas segment that are not charged to the other segments, including research and development, certain marketing and general and administrative costs that support the global organization, and the amortization of acquired developed technology. Included in the Americas’ costs are all research and development costs including the costs associated with the Company’s India operations. The following table presents the revenues, expenses and operating income by reportable segment for the three months ended March 31, 2016 and 2015 (in thousands): Three Months Ended March 31, 2016 2015 Americas EMEA APAC Consolidated Americas EMEA APAC Consolidated Revenue: Software license $ 19,032 $ 736 $ 839 $ 20,607 $ 15,483 $ 3,533 $ 298 $ 19,314 Services 97,378 14,469 4,416 116,263 82,212 14,200 4,791 101,203 Hardware and other 12,397 481 112 12,990 12,264 572 170 13,006 Total revenue 128,807 15,686 5,367 149,860 109,959 18,305 5,259 133,523 Costs and Expenses: Cost of revenue 54,239 7,685 2,889 64,813 46,401 8,907 2,929 58,237 Operating expenses 35,112 3,424 1,206 39,742 31,781 3,763 1,097 36,641 Depreciation and amortization 2,002 138 66 2,206 1,595 113 73 1,781 Total costs and expenses 91,353 11,247 4,161 106,761 79,777 12,783 4,099 96,659 Operating income $ 37,454 $ 4,439 $ 1,206 $ 43,099 $ 30,182 $ 5,522 $ 1,160 $ 36,864 License revenues related to the Company’s warehouse and non-warehouse product groups for the three months ended March 31, 2016 and 2015 are as follows (in thousands): Three Months Ended March 31, 2016 2015 Warehouse $ 13,451 $ 10,925 Non-Warehouse 7,156 8,389 Total software license revenue $ 20,607 $ 19,314 The Company’s services revenues, which consist of fees generated from professional services and customer support and software enhancements related to its software products, for the three months ended March 31, 2016 and 2015 are as follows (in thousands): Three Months Ended March 31, 2016 2015 Professional services $ 84,506 $ 72,659 Customer support and software enhancements 31,757 28,544 Total services revenue $ 116,263 $ 101,203 |