Operating Segments | 8 . Operating Segments The Company manages its business by geographic segment. The Company has three geographic reportable segments: North America and Latin America (the “Americas”); Europe, Middle East and Africa (EMEA); and Asia Pacific (APAC). All segments derive revenue from the sale and implementation of the Company’s supply chain commerce solutions. The individual products sold by the segments are similar in nature and are all designed to help companies manage the effectiveness and efficiency of their supply chain commerce. The Company uses the same accounting policies for each reportable segment. The chief executive officer and chief financial officer evaluate performance based on revenue and operating results for each reportable segment. The Americas segment charges royalty fees to the other segments based on software licenses sold by those reportable segments. The royalties, which totaled approximately $1.8 million and $0.8 million for the three months ended June 30, 2017 and 2016, respectively, and approximately $4.5 million and $1.2 million for both the six months ended June 30, 2017 and 2016, respectively, are included in cost of revenue for each segment with a corresponding reduction in the Americas segment’s cost of revenue. The revenues represented below are from external customers only. The geographical-based costs consist of costs of professional services personnel, direct sales and marketing expenses, cost of infrastructure to support the employees and customer base, billing and financial systems, management and general and administrative support. There are certain corporate expenses included in the Americas segment that are not charged to the other segments, including research and development, certain marketing and general and administrative costs that support the global organization, and the amortization of acquired developed technology. Included in the Americas segment’s costs are all research and development costs, including the costs associated with the Company’s India operations. The following table presents the revenues, expenses and operating income by reportable segment for the three and six months ended June 30, 2017 and 2016 (in thousands): Three Months Ended June 30, 2017 2016 Americas EMEA APAC Consolidated Americas EMEA APAC Consolidated Revenue: Software license $ 15,248 $ 5,701 $ 1,493 $ 22,442 $ 17,261 $ 2,236 $ 1,134 $ 20,631 Services 94,347 15,765 6,716 116,828 99,993 15,400 4,440 119,833 Hardware and other 14,063 562 246 14,871 13,764 549 115 14,428 Total revenue 123,658 22,028 8,455 154,141 131,018 18,185 5,689 154,892 Costs and Expenses: Cost of revenue 49,747 8,831 3,735 62,313 50,945 8,387 3,185 62,517 Operating expenses 33,143 2,956 1,122 37,221 33,885 2,808 1,148 37,841 Depreciation and amortization 2,143 132 51 2,326 2,062 136 68 2,266 Restructuring charge 2,908 114 - 3,022 - - - - Total costs and expenses 87,941 12,033 4,908 104,882 86,892 11,331 4,401 102,624 Operating income $ 35,717 $ 9,995 $ 3,547 $ 49,259 $ 44,126 $ 6,854 $ 1,288 $ 52,268 Six Months Ended June 30, 2017 2016 Americas EMEA APAC Consolidated Americas EMEA APAC Consolidated Revenue: Software license $ 27,369 $ 15,074 $ 2,772 $ 45,215 $ 36,293 $ 2,972 $ 1,973 $ 41,238 Services 184,059 29,312 12,290 225,661 197,371 29,869 8,856 236,096 Hardware and other 25,345 1,002 407 26,754 26,161 1,030 227 27,418 Total revenue 236,773 45,388 15,469 297,630 259,825 33,871 11,056 304,752 Costs and Expenses: Cost of revenue 98,335 18,222 7,377 123,934 105,184 16,072 6,074 127,330 Operating expenses 66,879 6,042 2,186 75,107 68,997 6,232 2,354 77,583 Depreciation and amortization 4,221 261 106 4,588 4,064 274 134 4,472 Restructuring charge 2,908 114 - 3,022 - - - - Total costs and expenses 172,343 24,639 9,669 206,651 178,245 22,578 8,562 209,385 Operating income $ 64,430 $ 20,749 $ 5,800 $ 90,979 $ 81,580 $ 11,293 $ 2,494 $ 95,367 License revenues related to the Company’s warehouse and non-warehouse product groups for the three and six months ended June 30, 2017 and 2016 are as follows (in thousands): Three Months Ended June 30, Six Months Ended June 30, 2017 2016 2017 2016 Warehouse $ 15,143 $ 12,003 $ 29,955 $ 25,454 Non-Warehouse 7,299 8,628 15,260 15,784 Total software license revenue $ 22,442 $ 20,631 $ 45,215 $ 41,238 The Company’s services revenues, which consist of fees generated from professional services and customer support and software enhancements related to its software products, for the three and six months ended June 30, 2017 and 2016 are as follows (in thousands): Three Months Ended June 30, Six Months Ended June 30, 2017 2016 2017 2016 Professional services $ 80,869 $ 86,992 $ 156,326 $ 171,498 Customer support and software enhancements 35,959 32,841 69,335 64,598 Total services revenue $ 116,828 $ 119,833 $ 225,661 $ 236,096 |