Operating Segments | Operating Segments Lionbridge operating segments are defined as components of an enterprise for which separate financial information is available that is evaluated on a regular basis by the Chief Operating Decision Maker ("CODM") in deciding how to allocate resources to an individual segment and in assessing performance. The Company's CODM is the Company's Chief Executive Officer. The Company identifies such segments primarily based on the nature of services delivered. The Company considered qualitative factors, including the economic characteristics of each operating segment to determine if any qualified for aggregation. More specifically, the Company evaluated the economic characteristics, the nature of products and services, the methods used to provide services, the types of customers, and the nature of the corresponding regulatory environment of its operating segments. As a result, the Company identified the following three reportable segments: Global Language and Content ("GLC")—this segment translates, localizes and adapts clients’ content and products to meet the language, cultural, technical and industry-specific requirements of users in local markets throughout the world. As part of its GLC solutions, Lionbridge also provides global marketing services, and creates and translates technical documentation for clients who market to and support customers in global markets. Lionbridge GLC solutions utilize the Company’s cloud-based technology platforms and applications, its crowd based translation resources and its global service delivery model, which make the translation, localization and content management processes more efficient for Lionbridge and its clients. Global Enterprise Solutions ("GES")—this segment tests applications and online search results to help clients deliver high-quality, relevant applications and content in global markets. The Company’s GES solutions ensure the quality, usability, relevance and performance of clients’ web applications, content, software, search engines, online games, and technology products content globally. As part of its GES offering, Lionbridge also provides specialized professional crowdsourcing services including search relevance testing, in-country testing for mobile devices, and data management solutions. Interpretation—this segment provides interpretation services for government, business and healthcare organizations that require experienced linguists to facilitate communication. Lionbridge provides interpretation communication services in more than 360 languages and dialects, including over-the-phone and onsite interpretation services. The Company’s internal reporting does not include the allocation of certain expenses to the operating segments but instead includes those other expenses in unallocated corporate and other expense. Unallocated expenses primarily include corporate expenses, such as interest expense, restructuring and other charges, foreign exchange gains and losses and governance expenses, as well as finance, information technology, human resources, legal, treasury and marketing expenses. The Company determines whether a cost is charged to a particular business segment or is retained as an unallocated cost based on whether the cost relates to a corporate function or to a direct expense associated with the particular business segment. For example, corporate finance, corporate information technology and corporate human resource expenses are unallocated, whereas operating segment finance, information technology and human resource expenses are charged to the applicable operating segment. The Company is currently in the process of realigning its strategic business units in order to streamline operations, increase productivity and achieve stronger alignment with its customers' priorities. The Company expects this process to be completed in 2017. The table below presents information about the Company’s segment data for the three months ended September 30, 2016 and 2015 . Asset information by reportable segment is not reported, since the Company does not produce such information internally. (In thousands) GLC GES Interpretation Corporate and Other Total Three Months Ended September 30, 2016 External revenue $ 99,460 $ 32,805 $ 2,917 $ — $ 135,182 Cost of revenue (exclusive of depreciation and amortization) 63,820 23,838 1,937 — 89,595 Depreciation and amortization including amortization of acquisition-related intangible assets 2,182 493 7 1,104 3,786 Other operating expenses 22,909 3,287 280 — 26,476 Segment contribution 10,549 5,187 693 (1,104 ) 15,325 Interest expense and other unallocated items — — — (11,033 ) (11,033 ) Income (loss) before income taxes 10,549 5,187 693 (12,137 ) 4,292 Provision for income taxes — — — 1,630 1,630 Net income (loss) $ 10,549 $ 5,187 $ 693 $ (13,767 ) $ 2,662 Three Months Ended September 30, 2015 External revenue $ 98,762 $ 33,919 $ 5,923 $ — $ 138,604 Cost of revenue (exclusive of depreciation and amortization) 63,510 24,163 5,304 — 92,977 Depreciation and amortization including amortization of acquisition-related intangible assets 1,846 675 10 802 3,333 Other operating expenses 22,177 4,457 509 — 27,143 Segment contribution 11,229 4,624 100 (802 ) 15,151 Interest expense and other unallocated items — — — (11,668 ) (11,668 ) Income (loss) before income taxes 11,229 4,624 100 (12,470 ) 3,483 Provision for income taxes — — — 755 755 Net income (loss) $ 11,229 $ 4,624 $ 100 $ (13,225 ) $ 2,728 Nine Months Ended September 30, 2016 External revenue $ 306,094 $ 100,819 $ 8,924 $ — $ 415,837 Cost of revenue (exclusive of depreciation and amortization) 197,828 72,617 5,981 — 276,426 Depreciation and amortization including amortization of acquisition-related intangible assets 6,231 1,465 23 3,225 10,944 Other operating expenses 71,496 10,919 952 — 83,367 Segment contribution 30,539 15,818 1,968 (3,225 ) 45,100 Interest expense and other unallocated items — — — (34,136 ) (34,136 ) Income (loss) before income taxes 30,539 15,818 1,968 (37,361 ) 10,964 Provision for income taxes — — — 4,014 4,014 Net income (loss) $ 30,539 $ 15,818 $ 1,968 $ (41,375 ) $ 6,950 Nine Months Ended September 30, 2015 External revenue $ 299,643 $ 102,280 $ 17,249 $ — $ 419,172 Cost of revenue (exclusive of depreciation and amortization) 190,802 71,604 15,419 — 277,825 Depreciation and amortization including amortization of acquisition-related intangible assets 5,421 2,065 28 2,387 9,901 Other operating expenses 70,475 13,360 1,604 — 85,439 Segment contribution 32,945 15,251 198 (2,387 ) 46,007 Interest expense and other unallocated items — — — (33,500 ) (33,500 ) Income (loss) before income taxes 32,945 15,251 198 (35,887 ) 12,507 Provision for income taxes — — — 1,181 1,181 Net income (loss) $ 32,945 $ 15,251 $ 198 $ (37,068 ) $ 11,326 |