Revenue Recognition | Note 3—Revenue Recognition Significant Accounting Policy Effective July 1, 2018, we adopted a new accounting standard related to revenue recognition on a modified retrospective basis to all open contracts. Other than changes in our accounting policies for revenue recognition and deferred contract costs due to the adoption of this standard, there have been no significant changes to our accounting policies as described in our Annual Report on Form 10-K Revenue Recognition We generate revenue from the sale of SaaS or cloud based services inclusive of both fixed and usage-based fees, perpetual and term software licenses, professional services such as consulting and implementation services, software support and maintenance and, to a lesser extent, through the sale of hardware and supplies. We recognize revenue as we transfer goods and services to customers, at amounts we expect to receive as consideration under enforceable contractual arrangements. Revenue is recognized as we satisfy contractual performance obligations, which can occur either at a point in time or over time. For perpetual and term software licenses that do not involve significant customization and for equipment and supplies sales, we normally record revenue at a point in time. For professional services, support and maintenance, stand-ready performance obligations with respect to our hosted or SaaS solutions and for software licenses that are dependent on significant customization by us we normally record revenue over time. We recognize revenue according to a five step model that involves: • Identifying the contract (or contracts) with a customer; • Identifying the performance obligations in the contract(s); • Determining the transaction price; • Allocating the transaction price to the contractual performance obligations, and • Recognizing revenue as we satisfy the performance obligations. We consider a contract to exist when we have legally enforceable rights and obligations with a customer. Our contracts can take a variety of forms but are normally in writing and document all major commercial terms such as the goods or services we will be obligated to transfer under the arrangement, the amount the customer is obligated to pay to us upon fulfillment of our obligations and the payment terms. Performance obligations in a contract are accounted for separately if they are determined to be distinct. We consider a performance obligation to be distinct if that good or service is separately identified from other items in the contract and if the customer can benefit from that performance obligation on its own or together with resources that are readily available to the customer. In assessing whether a customer can benefit from a performance obligation on its own, we consider factors such as the interdependency or interrelationship of the item with other goods or services in the contract, the complexity of any required integration or customization and the ability of the customer’s personnel or other third party providers to fulfill like goods or services. If a particular good or service is not considered to be distinct, it is combined with other performance obligations in the arrangement and revenue is recognized as the combined performance obligation is transferred to the customer. The transaction price is the amount of consideration we expect to be entitled to under a contract upon fulfillment of the performance obligations. The starting point for estimating the transaction price is the selling price stipulated in the contract, however we include in the determination of the overall transaction price an estimate of variable consideration to the extent it is probable that inclusion will not result in a significant future reversal of revenue. Variable consideration can arise in our arrangements as a result of usage-based fees. For contracts with a long period over which usage-based fees can arise, or in contracts with customers with whom we do not have a reasonable operating history, we often constrain the amount of variable consideration included in the transaction price. We update our estimate of variable consideration at the end of each financial reporting period. We exclude from the determination of the transaction price sales and other taxes we bill to and collect from customers and remit to government authorities. Shipping and handling activities performed after the customer has obtained control of the good or service is accounted for as a fulfillment activity. The transaction price is allocated to contractual performance obligations on a relative standalone selling price basis. We normally estimate standalone selling price using the adjusted market approach, maximizing the use of observable inputs and other factors that can include: the price we charge when we sell an item separately, our internal price lists and internal pricing guidelines, cost of delivering the item and overall gross margin expectations and information about the customer or class of customer. Revenue is recorded, either at a point in time or over time, as we satisfy the performance obligations in a contract. Nature of Goods and Services Subscriptions and Transactions: non-cancelable non-cancelable For certain of our hosted or SaaS solutions, customers are charged a fee for implementation services. In determining whether the implementation services are distinct from the hosting services we consider various factors including the level of customization, complexity of the integration, the interdependency and interrelationship between the implementation services and the hosting services and the ability (or inability) of the customer’s personnel or other service providers to perform the implementation services. We have concluded that the implementation services in our hosting arrangements with multiple performance obligations are not distinct and therefore we recognize fees for implementation services ratably over the non-cancelable We license certain software on a subscription basis under contractual arrangements where customers pay a specified fee, inclusive of support and maintenance, for a time-based license right to use our software. These fees recur periodically, unless the customer opts to cancel their subscription arrangement with us. These contracts typically contain two distinct performance obligations: the software license and support and maintenance. The portion of the transaction price allocated to the license right is recognized at the point in time in which we have provided the customer access to the intellectual property and the license term has commenced. The portion of the transaction price allocated to support and maintenance is recognized ratably over the non-cancelable Software Licenses: Certain of our software arrangements require significant customization and modification and involve extended implementation periods. In these arrangements the professional services and software license are highly interdependent and we treat the software license and professional services as a combined performance obligation. We recognize revenue for the combined performance obligation over time and measure progress to completion based on labor hours incurred as a percentage of total expected labor hours. We believe the use of labor hours as an input measure provides a faithful depiction of the transfer of goods and services under these contracts. Support and Maintenance: time-to-time, non-cancelable Professional Services: Other: Disaggregation of Revenue The table below presents our revenue disaggregated by major product category and the related financial statement classification of revenue for the three months ended September 30, 2018. Three Months Ended September 30, 2018 Settlement Legal Spend Banking Payments and Healthcare Other Total (in thousands) Financial statement classification: Subscriptions and transactions $ 24,282 $ 18,396 $ 15,666 $ 10,569 $ 826 $ 29 $ 69,768 Software licenses 572 — 1,326 2,154 419 41 4,512 Service and maintenance 6,325 — 5,260 12,759 898 2,163 27,405 Other — — — 752 — — 752 Total revenues $ 31,179 $ 18,396 $ 22,252 $ 26,234 $ 2,143 $ 2,233 $ 102,437 Remaining Performance Obligations The transaction price allocated to remaining performance obligations that are unsatisfied, or partially unsatisfied, as of September 30, 2018 represents contracted revenue that will be recognized in future periods. Our future performance obligations consist primarily of SaaS hosting/subscription obligations relating to future periods, contracted but uncompleted professional services obligations and support and maintenance obligations. Revenue allocated to remaining performance obligations was $355.5 million as of September 30, 2018 of which we expect to recognize approximately $160.7 million over the next twelve months and the remainder thereafter. We exclude from our measure of remaining performance obligations amounts related to future transactional or usage based fees for which the value of services transferred to the customer will correspond to the amount we will invoice for those services. Contract Assets and Liabilities The table below presents our accounts receivable, contract assets and deferred revenue balances as of July 1, 2018 and September 30, 2018. July 1, September 30, 2018 2018 $ Change (in thousands) Accounts receivable $ 72,391 $ 67,067 $ (5,324 ) Contract assets 5,118 5,462 344 Deferred revenue 88,888 80,224 (8,664 ) Accounts receivable includes amounts related to our contractual right to consideration for both completed and partially completed performance obligations that may not have been invoiced. Contract assets arise when we recognize revenue in excess of the amount billed to the customer and the right to payment is contingent on conditions other than the passage of time, such as the completion of a related performance obligation. Deferred revenue consists of billings or customer payments in excess of amounts recognized as revenue. Contract Costs We capitalize incremental costs incurred in connection with obtaining a contract if they have a period of benefit that is greater than one year and we expect to recover the costs through future contract revenues. Incremental costs incurred to obtain a contract relate to sales commissions. We also capitalize costs incurred in fulfilling a contract when the costs relate directly to a specifically identifiable customer contract, when the costs generate or enhance resources that we will use to satisfy performance obligations in the future and when the costs are expected to be recovered through future contract revenues. Capitalized costs to obtain a contract and capitalized fulfillment costs totaled $5.1 million and $15.9 million, respectively, at September 30, 2018. Capitalized costs are amortized on a basis consistent with the transfer of the goods or services to which the asset relates. This results in capitalized costs being recognized on a ratable basis over the estimated period of future benefit, which is generally five years. We estimate the future period of benefit considering the current contract term, the impact of estimated customer renewal terms and the estimated life of the technology solution underlying the contracts. Amortization expense associated with costs of obtaining and costs of fulfilling a contract, respectively, for the three months ended September 30, 2018 was $0.3 million and $0.6 million which were recorded as components of sales and marketing expense and cost of revenues, respectively, in our consolidated statement of comprehensive loss. The following tables summarize the impact of adopting the new revenue standard on our consolidated financial statements as of September 30, 2018: Consolidated Balance Sheet At September 30, 2018 (in thousands, unaudited) As Reported Adjustments Balances without ASSETS Current assets: Cash and cash equivalents $ 76,371 $ — $ 76,371 Cash held for customers 3,211 — 3,211 Marketable securities 10,011 — 10,011 Accounts receivable, net 67,067 1,386 68,453 Prepaid expenses and other current assets 30,624 (9,616 ) 21,008 Total current assets 187,284 (8,230 ) 179,054 Property and equipment, net 28,777 — 28,777 Goodwill 202,269 — 202,269 Intangible assets, net 165,459 — 165,459 Other assets 31,368 (13,406 ) 17,962 Total assets $ 615,157 $ (21,636 ) $ 593,521 LIABILITIES AND STOCKHOLDERS’ EQUITY Current liabilities: Accounts payable $ 10,071 $ — $ 10,071 Accrued expenses and other current liabilities 31,401 — 31,401 Customer account liabilities 3,211 — 3,211 Deferred revenue 63,079 5,076 68,155 Total current liabilities 107,762 5,076 112,838 Borrowings under credit facility 110,000 — 110,000 Deferred revenue, non-current 17,145 3,956 21,101 Deferred income taxes 11,315 (2,430 ) 8,885 Other liabilities 19,671 — 19,671 Total liabilities 265,893 6,602 272,495 Stockholders’ equity Preferred Stock, $.001 par value — — — Common Stock, $.001 par value 46 — 46 Additional paid-in-capital 690,925 — 690,925 Accumulated other comprehensive loss (31,721 ) 60 (31,661 ) Treasury stock, at cost (128,216 ) — (128,216 ) Accumulated deficit (181,770 ) (28,298 ) (210,068 ) Total stockholders’ equity 349,264 (28,238 ) 321,026 Total liabilities and stockholders’ equity $ 615,157 $ (21,636 ) $ 593,521 Consolidated Statement of Comprehensive Loss Three Months Ended September 30, 2018 (in thousands, unaudited) As Reported Adjustments Balances without adoption of new Revenues: Subscriptions and transactions $ 69,768 $ 836 $ 70,604 Software licenses 4,512 (1,640 ) 2,872 Service and maintenance 27,405 713 28,118 Other 752 — 752 Total revenues 102,437 (91 ) 102,346 Cost of revenues: Subscriptions and transactions 31,669 386 32,055 Software licenses 231 — 231 Service and maintenance 12,706 393 13,099 Other 524 2 526 Total cost of revenues 45,130 781 45,911 Gross profit 57,307 (872 ) 56,435 Operating expenses: Sales and marketing 23,022 186 23,208 Product development and engineering 16,565 32 16,597 General and administrative 13,865 — 13,865 Amortization of acquisition-related intangible assets 5,326 — 5,326 Total operating expenses 58,778 218 58,996 Loss from operations (1,471 ) (1,090 ) (2,561 ) Other expense, net (781 ) (4 ) (785 ) Loss before income taxes (2,252 ) (1,094 ) (3,346 ) Income tax benefit 1,334 (941 ) 393 Net loss $ (918 ) $ (2,035 ) $ (2,953 ) Basic and diluted net loss per share $ (0.02 ) $ (0.05 ) $ (0.07 ) Shares used in computing basic and diluted net loss per share: 39,689 — 39,689 Other comprehensive loss, net of tax: Unrealized loss on available for sale securities (2 ) — (2 ) Unrealized gain on interest rate hedging transactions 327 — 327 Minimum pension liability adjustments (46 ) — (46 ) Foreign currency translation adjustments (1,367 ) 60 (1,307 ) Other comprehensive loss, net of tax: (1,088 ) 60 (1,028 ) Comprehensive loss $ (2,006 ) $ (1,975 ) $ (3,981 ) Consolidated Statement of Cash Flows Three Months Ended September 30, 2018 (in thousands, unaudited) As Reported Adjustments Balances without adoption of new Operating activities: Net loss $ (918 ) $ (2,035 ) $ (2,953 ) Adjustments to reconcile net loss to net cash provided by operating activities: Amortization of acquisition-related intangible assets 5,326 — 5,326 Stock-based compensation plan expense 12,342 9 12,351 Depreciation and other amortization 5,640 — 5,640 Gain on sale of cost-method investment (237 ) — (237 ) Deferred income tax benefit (1,794 ) 941 (853 ) Provision for allowances on accounts receivable 44 — 44 Amortization of debt issuance costs 104 — 104 Amortization of premium (discount) on investments (37 ) — (37 ) Loss on disposal of equipment 592 — 592 Loss on foreign exchange 126 4 130 Changes in operating assets and liabilities: Accounts receivable 5,239 523 5,762 Prepaid expenses and other current assets (2,031 ) 1,176 (855 ) Other assets (955 ) 180 (775 ) Accounts payable 246 — 246 Accrued expenses (2,828 ) — (2,828 ) Customer account liabilities 496 — 496 Deferred revenue (9,086 ) (798 ) (9,884 ) Other liabilities (287 ) — (287 ) Net cash provided by operating activities $ 11,982 $ — $ 11,982 The following summarizes the significant adjustments resulting from our adoption of the new revenue recognition standard compared to what would have been recorded in our financial statements had we continued to apply the provisions of legacy GAAP: Consolidated Balance Sheet Adjustments to prepaid expenses and other current assets and other assets relate to costs to fulfill and costs to obtain a customer contract which are capitalized under the new standard and expensed as incurred under legacy GAAP. Adjustments to deferred revenue reflect the acceleration of revenue recognition for certain transactions that required longer term revenue deferral under legacy GAAP. Consolidated Statement of Comprehensive Loss Adjustments to software license revenues reflect the requirement under legacy GAAP to defer recognition of revenue when vendor specific evidence of fair value could not be established. The new revenue standard does not have a similar requirement and instead results in the recognition of software license revenue when that performance obligation has been transferred to the customer. Statement of Cash Flows The adoption of the new revenue standard had no impact on our total cash flows or the net cash provided by operating activities. The adjustments reflect offsetting shifts in the components of operating cash flow driven by changes to individual balance sheet accounts and the change in our net loss. |