Serena Software (SRNAE) 10-Q 2002 Q1 Quarterly report

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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
WASHINGTON, D.C. 20549

FORM 10-Q

(MARK ONE)

/x/
QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

FOR THE QUARTERLY PERIOD ENDED APRIL 30, 2001

OR

/ / TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

FOR THE TRANSITION PERIOD FROM              TO              

COMMISSION FILE NO. 000-25285

SERENA SOFTWARE, INC.
(Exact name of registrant as specified in its charter)

DELAWARE	94-2669809
(State or other jurisdiction of	(I.R.S. Employer Identification No.)
incorporation or organization)

500 AIRPORT BOULEVARD, 2ND FLOOR, BURLINGAME, CALIFORNIA 94010-1904
(Address of principal executive offices, including zip code)

650-696-1800
(Registrant's telephone number, including area code)

    Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the Registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes /x/  No / /

    The number of shares of the registrant's Common Stock, par value $0.001, outstanding as of May 31, 2001 was 39,935,371.

INDEX

		Page
PART I  FINANCIAL INFORMATION
Item 1	Financial Statements:
	Condensed Consolidated Balance Sheets as of April 30, 2001 and January 31, 2001	3
	Condensed Consolidated Statements of Income and Comprehensive Income for the Three Months Ended April 30, 2001 and 2000	4
	Condensed Consolidated Statements of Cash Flows for the Three Months Ended April 30, 2001 and 2000	5
	Notes to Condensed Consolidated Financial Statements	6
Item 2	Management's Discussion and Analysis of Financial Condition and Results of Operations	8
Item 3	Quantitative and Qualitative Disclosures About Market Risk	23
PART II  OTHER INFORMATION
Item 1	Legal Proceedings	24
Item 2	Change in Securities and Use of Proceeds	24
Item 4	Submission of Matters to a Vote of Security Holders	24
Item 5	Other Information	24
Item 6	Exhibits and Reports on Form 8-K	24
	Signatures	25

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PART I—FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

SERENA SOFTWARE, INC.

CONDENSED CONSOLIDATED BALANCE SHEETS

(UNAUDITED)

			April 30, 2001			January 31, 2001
ASSETS
Current assets:
	Cash and cash equivalents		$	91,326,015		$	85,178,946
	Short-term investments			29,123,177			27,479,016
	Accounts receivable, net of allowance of $961,858 and $1,071,670 at April 30 and January 31, 2001, respectively			20,892,921			20,904,067
	Deferred taxes			7,875,267			7,875,267
	Prepaid expenses and other current assets			1,348,802			1,429,828
		Total current assets		150,566,182			142,867,124
Long-term investments				3,022,545			—
Property and equipment, net				3,655,132			3,308,908
Intangible assets, net				55,350,168			57,472,005
Other assets				168,826			169,650
		TOTAL ASSETS	$	212,762,853		$	203,817,687
LIABILITIES AND STOCKHOLDERS' EQUITY
Current liabilities:
	Accounts payable		$	557,747		$	904,433
	Income taxes payable			7,725,696			6,498,967
	Accrued expenses			12,887,579			12,090,817
	Deferred revenue			17,446,108			18,362,375
		Total current liabilities		38,617,130			37,856,592
Deferred revenue, net of current portion				6,374,111			5,847,141
Deferred taxes				2,969,561			2,969,561
		Total liabilities		47,960,802			46,673,294
Commitments and contingencies
Stockholders' equity:
	Preferred stock, $0.001 par value; 5,000,000 shares authorized; no shares issued and outstanding			—			—
	Common stock, $0.001 par value; 60,000,000 shares authorized; 39,819,008 and 39,688,513 shares issued and outstanding at April 30 and January 31, 2001, respectively			39,819			39,689
	Additional paid-in capital			116,866,246			116,454,758
	Deferred stock-based compensation			(81,739	)		(157,438	)
	Notes receivable from stockholders			(11,056,607	)		(12,113,518	)
	Accumulated other comprehensive loss			(131,530	)		(241,790	)
	Unrealized gains on marketable equity securities			182,564			100,825
	Retained earnings			58,983,298			53,061,867
		Total stockholders' equity		164,802,051			157,144,393
		TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY	$	212,762,853		$	203,817,687

See accompanying notes to condensed consolidated financial statements.

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SERENA SOFTWARE, INC.

CONDENSED CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME

FOR THE THREE MONTHS ENDED APRIL 30, 2001 AND 2000

(UNAUDITED)

			Three Months Ended April 30,
			2001		2000
Revenue:
	Software licenses		$	14,542,893	$	11,613,020
	Maintenance			10,455,656		8,362,374
	Professional services			2,494,729		1,179,897
		Total revenue		27,493,278		21,155,291
Cost of revenue:
	Software licenses			122,742		463,604
	Maintenance			1,420,803		1,649,757
	Professional services			2,095,817		1,065,099
		Total cost of revenue		3,639,362		3,178,460
		Gross profit		23,853,916		17,976,831
Operating expenses:
	Sales and marketing			8,123,801		6,341,486
	Research and development			3,639,444		2,007,810
	General and administrative			1,508,447		2,565,910
	Stock-based compensation			75,699		83,859
	Amortization of intangible assets			2,121,837		536,442
		Total operating expenses		15,469,228		11,535,507
Operating income				8,384,688		6,441,324
Interest and other income, net				1,651,635		1,781,024
Income before income taxes				10,036,323		8,222,348
Income taxes				4,114,892		3,510,709
		Net income	$	5,921,431	$	4,711,639
Comprehensive income:
	Net income		$	5,921,431	$	4,711,639
	Other comprehensive income (loss):
		Foreign currency translation adjustment		110,260		(72,462	)
		Unrealized gains (losses) on marketable equity securities, net of tax		81,739		(33,362	)
	Other comprehensive income (loss)			191,999		(105,824	)
		Total comprehensive income	$	6,113,430	$	4,605,815
Net income per share:
	Basic		$	0.15	$	0.12
	Diluted		$	0.15	$	0.12
Weighted average shares used in per share calculations:
	Basic			39,370,519		37,972,148
	Diluted			40,462,333		39,783,602

See accompanying notes to condensed consolidated financial statements.

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SERENA SOFTWARE, INC.

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

FOR THE THREE MONTHS ENDED APRIL 30, 2001 AND 2000

(UNAUDITED)

					Three Months Ended April 30,
					2001			2000
CASH FLOWS FROM OPERATING ACTIVITIES:
	Net income				$	5,921,431		$	4,711,639
		Adjustments to reconcile net income to net cash provided by operating activities:
			Depreciation			381,551			254,218
			Increase (decrease) in allowance for bad debts			(109,812	)		225,000
			Gain on disposal of fixed assets			(1,271	)		—
			Accrued interest on notes receivable from stockholders, net of cash received			24,729			(247,879	)
			Amortization of deferred stock-based compensation			75,699			83,859
			Amortization of intangible assets			2,121,837			536,442
			Changes in operating assets and liabilities:
				Accounts receivable		(250,064	)		810,194
				Prepaid expenses and other assets		42,221			(721,324	)
				Accounts payable		(329,450	)		(62,783	)
				Income taxes payable		1,257,642			1,074,649
				Accrued expenses		781,907			(1,218,487	)
				Deferred revenue		(354	)		1,416,760
				Net cash provided by operating activities		9,916,066			6,862,288
CASH FLOWS USED IN INVESTING ACTIVITIES:
	Purchases of property and equipment					(738,090	)		(280,347	)
	Purchases of short-term and long-term investments					(4,584,967	)		(2,600,848	)
				Net cash used in investing activities		(5,323,057	)		(2,881,195	)
CASH FLOWS FROM FINANCING ACTIVITIES:
	Exercise of stock options under the employee stock option plan					411,618			355,112
	Payment of principal on notes receivable from stockholders					1,032,182			75,879
				Net cash provided by financing activities		1,443,800			430,991
EFFECT OF EXCHANGE RATE CHANGES ON CASH						110,260			(72,462	)
NET INCREASE IN CASH AND CASH EQUIVALENTS						6,147,069			4,339,622
Cash and cash equivalents at beginning of period						85,178,946			80,930,648
Cash and cash equivalents at end of period					$	91,326,015		$	85,270,270
SUPPLEMENTAL DISCLOSURES OF CASH FLOW INFORMATION:
	Income taxes paid				$	2,852,526		$	2,351,564
NONCASH INVESTING AND FINANCING ACTIVITIES:
	Restricted stock issued for notes receivable from stockholders				$	—		$	15,819,001
	Unrealized gains (losses) on marketable equity securities				$	81,739		$	(33,362	)

See accompanying notes to condensed consolidated financial statements.

5

SERENA SOFTWARE, INC.

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(UNAUDITED)

    SERENA Software, Inc. ("SERENA" or the "Company") is an industry-leading provider of software infrastructure products and consulting best practices that automate enterprise software and Web content changes. Its principal markets are North America, and to a lesser extent, Europe.

    The accompanying unaudited condensed consolidated financial statements have been prepared on substantially the same basis as the audited consolidated financial statements, and in the opinion of management include all adjustments, consisting only of normal recurring adjustments, except as otherwise noted, necessary for their fair presentation. These unaudited condensed consolidated financial statements and the notes thereto have been prepared in accordance with the Instructions to Form 10-Q and Article 10 of Regulation S-X. Accordingly, they do not include all disclosures required by generally accepted accounting principles in the United States of America and Regulation S-X for annual financial statements. For these additional disclosures, readers should refer to the Company's annual report on Form 10-K for the fiscal year ended January 31, 2001. The interim results presented are not necessarily indicative of results for any subsequent quarter or for the fiscal year ending January 31, 2002.

(1) Net Income Per Share

    Basic net income per share is computed using the weighted-average number of shares of common stock outstanding. Diluted net income per share is computed using the weighted-average number of shares of common stock outstanding and, when dilutive, potentially dilutive common shares from restricted stock and options to purchase common stock using the treasury stock method.

    The following is a reconciliation of the shares used in the computation of basic and diluted net income per share:

	Three Months Ended April 30,
	2001	2000
Basic net income per share—weighted average number of common shares outstanding	39,370,519	37,972,148
Effect of potentially dilutive securities outstanding—restricted stock and options	1,091,814	1,811,454
Shares used in diluted net income per share computation	40,462,333	39,783,602

(2) Recent Accounting Pronouncements

    In June 1998, the Financial Accounting Standards Board ("FASB") issued Statement of Financial Accounting Standard ("SFAS") No. 133 "Accounting For Derivative Instruments and Hedging Activities." SFAS No. 133 establishes accounting and reporting standards for derivative instruments and for hedging activities. This statement becomes effective for all fiscal quarters of fiscal years beginning after June 15, 2000, as amended by SFAS No. 137 "Accounting for Derivative Instruments—Deferral of the Effective Date of SFAS Statement No. 133"and SFAS No. 138"Accounting for Certain Derivative Instruments and Certain Hedging Activities, Amendment of SFAS No. 133." The Company adopted SFAS No. 133 on February 1, 2001 without a material effect on the financial statements.

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(3) Subsequent Event

    On June 1, 2001, the Company filed with the Securities and Exchange Commission a Form S-8 Registration Statement Under the Securities Act of 1933 (the "Registration Statement"). In the Registration Statement, the Company registered a total of 2,562,500 shares of the Company's common stock, $.001 par value per share (the "Shares"), of which (i) 1,927,500 Shares were registered under the Amended and Restated 1997 Stock Option and Incentive Plan, (ii) 575,000 Shares were registered under the 1999 Employee Stock Option Plan and (iii) 60,000 Shares were registered under the 1999 Director Option Plan.

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ITEM 2. Management's Discussion and Analysis of Financial Condition and Results of Operations

This report contains forward-looking statements under the private securities reform act of 1995. Certain statements under the captions "Management's Discussion and Analysis of Financial Condition and Results of Operations" and elsewhere in this report are "forward-looking statements." These forward-looking statements include, but are not limited to, statements about our plans, objectives, expectations and intentions and other statements contained in this report that are not historical facts. When used in this report, the words "expects," "anticipates," "intends," "plans," "believes," "seeks," "estimates" and similar expressions are generally intended to identify forward-looking statements. Because these forward-looking statements involve risks and uncertainties, there are important factors that could cause actual results to differ materially from those expressed or implied by these forward-looking statements, including our plans, objectives, expectations and intentions and other factors discussed under "Factors That May Affect Future Results" under "Management's Discussion and Analysis of Financial Condition and Results of Operations" and elsewhere in, or incorporated by reference into, this report. Factors that could cause or contribute to such differences include but are not limited to, our reliance on our mainframe products for revenue, the percentage of license revenue typically closed at the end of each quarter making estimation of operating results prior to the end of the quarter extremely uncertain, changes in revenue mix and seasonality, our ability to deliver our products on the distributed systems platform, dependence on revenues from our installed base, continued demand for additional mainframe MIPS capacity, expansion of our professional services and international organizations and our ability to manage our growth. We assume no obligation to update the forward-looking information contained in this report. It is important that the discussion below be read together with the attached condensed consolidated financial statements and notes thereto, with the discussion of such risks and uncertainties and with the audited financial statements and notes thereto, and the "Management's Discussion and Analysis of Financial Condition and Results of Operations," contained in the Company's form 10-K for fiscal 2001.

Product Renaming to Reflect Enhanced Product Integration and Growth in New Markets

    Product names set forth below in this discussion and analysis of SERENA's financial condition and results of operations reflect the Company's new product naming convention. The Company has renamed its full line of software change management products, designed to reflect the enhanced integration that the products increasingly share, as well as our entrance into the Web content management market. The Company has organized its integrated suite of products under two primary product families,SERENA ChangeMan andSERENA StarTool. For a listing of the old and new product names and descriptions, please see the Company's Form 10-K for fiscal 2001 filed with the Securities and Exchange Commission on April 30, 2001 and the Company's Press Release "SERENA Announces Product Renaming to Reflect Enhanced Product Integration, Growth in New Markets" dated April 30, 2001.

Results of Operations

    References to the dollar and percentage increases or decreases set forth below in this discussion and analysis of SERENA's results of operations are derived from comparisons between SERENA's condensed consolidated statements of income and comprehensive income for the three month period ended April 30, 2001 and 2000.

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    The following table sets forth our results of operations expressed as a percentage of total revenue. These operating results for the periods presented are not necessarily indicative of the results for the full fiscal year or any other period.

			Percentage of Revenue Three Months Ended April 30,
			2001		2000
Revenue:
	Software licenses		52.9	%	54.9	%
	Maintenance		38.0	%	39.5	%
	Professional services		9.1	%	5.6	%
		TOTAL REVENUE	100	%	100	%
Cost of revenue:
	Software licenses		0.4	%	2.2	%
	Maintenance		5.2	%	7.8	%
	Professional services		7.6	%	5.0	%
TOTAL COST OF REVENUE			13.2	%	15.0	%
GROSS PROFIT			86.8	%	85.0	%
Operating expenses:
Sales and marketing			29.5	%	30.0	%
Research and development			13.3	%	9.5	%
General and administrative			5.5	%	12.1	%
Stock-based compensation			0.3	%	0.4	%
Amortization of intangible assets			7.7	%	2.5	%
TOTAL OPERATING EXPENSES			56.3	%	54.5	%
OPERATING INCOME			30.5	%	30.5	%
Interest and other income, net			6.0	%	8.4	%
Income before income taxes			36.5	%	38.9	%
Income taxes			15.0	%	16.6	%
NET INCOME			21.5	%	22.3	%

Revenue

    We derive revenue from software licenses, maintenance and professional services. Our total revenue increased $6.3 million or 30% to $27.5 million in the current fiscal quarter ended April 30, 2001 from $21.2 million in the same quarter a year ago. International sales represented approximately 33% and 13% of our total licenses revenue in the current fiscal quarter ended April 30, 2001 and the same quarter a year ago, respectively.

    Software Licenses.  Software licenses revenue as a percentage of total revenue was 53% in the current fiscal quarter ended April 30, 2001 as compared to 55% in the same quarter a year ago. Software licenses revenue increased $2.9 million or 25% to $14.5 million in the current fiscal quarter from $11.6 million in the same quarter a year ago. The dollar increase is generally attributed to increased demand for new licenses of our products as a result of greater customer awareness of and need for third-party software change management ("SCM") solutions, fueled by new IT initiatives associated with the Internet, eCommerce and the webification of legacy systems. OurStarTool suite of

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products, primarilyStarTool FDM andStarTool IOO, accounted for 25% of total software license revenue in the current fiscal quarter, up from 9% in the same quarter a year ago. The introduction of our distributed systems products, primarilyChangeMan DS in the second half of fiscal 2000, and to a lesser extentChangeMan ALM andChangeMan WCM which were introduced late in fiscal 2001 and in the first quarter of fiscal 2002, respectively, has also contributed to the dollar increase when comparing the current quarter to the same quarter a year ago.ChangeMan for z/OS & OS/390, StarTool FDM andChangeMan DS together make up a significant portion of total software licenses revenue. These products accounted for 66% of total software licenses revenue in both the current fiscal quarter and in the same quarter a year ago, or $9.6 million and $7.7 million, respectively.

    Maintenance.  Maintenance revenue as a percentage of total revenue was 38% in the current fiscal quarter ended April 30, 2001 as compared to 40% in the same quarter a year ago. Maintenance revenue increased $2.1 million or 25% to $10.5 million in the current fiscal quarter from $8.4 million in the same quarter a year ago. The dollar increase reflects growth in installed software licenses base, as new licenses generally include one year of maintenance, renewals of maintenance agreements by existing customers and, to a lesser extent, maintenance price increases.

    Professional Services.  Professional services revenue as a percentage of total revenue was 9% in the current fiscal quarter ended April 30, 2001 as compared to 6% in the same quarter a year ago. Professional services revenue increased $1.3 million or 111% to $2.5 million in the current fiscal quarter from $1.2 million in the same quarter a year ago. The significant dollar increase is generally attributable to greater consulting opportunities resulting from our larger installed customer base and our expanded consulting service capabilities. Specifically, the dollar increase is attributable to certain of our customers putting projects on hold in the first quarter of fiscal 2001 in order to address their remediation, testing and other activities associated with becoming Year 2000 compliant and a delay, also in the same quarter, in closing professional service contracts with a significant customer.

Cost of Revenue

    Cost of revenue, which consists of cost of software licenses, cost of maintenance and cost of professional services, was $3.6 million or 13% of total revenue in the current fiscal quarter ended April 30, 2001 as compared to $3.2 million or 15% in the same quarter a year ago. Cost of revenue increased $0.4 million or 15% in the current fiscal quarter when compared to the same quarter a year ago. As a percentage of total revenue, cost of revenue has decreased predominantly as a result of the elimination of sublicense fees associated with ourChangeMan SSM andStarTool FDM products and, to a lesser extent, as the rate of growth in revenue has been greater than the rate of growth in costs associated with our customer support and professional services infrastructures, including personnel additions to support maintenance and professional services revenue growth.

    Software Licenses.  Cost of software licenses consists principally of fees associated with ourStarTool FDM products and more recently, and to a lesser extent, fees associated with integrating third party technology into ourChangeMan DS andChangeMan ALM distributed systems products. In the first quarter of fiscal 2001, cost of software licenses also included sublicense fees associated with ourStarTool FDM andChangeMan SSM products. Cost of software licenses as a percentage of total software licenses revenue was 1% in the current fiscal quarter ended April 30, 2001 as compared to 4% in the same quarter a year ago. Cost of software licenses decreased $0.3 million to $0.1 million in the current fiscal quarter from $0.4 million in the same quarter a year ago. The decrease, both in absolute dollar terms and as a percentage of total software licenses revenue, is attributable to the elimination of sublicense fees associated with ourChangeMan SSM andStarTool FDM products in the second and third quarters of fiscal 2001, respectively.

    Maintenance.  Cost of maintenance consists primarily of salaries, bonuses and other costs associated with our customer support organizations. In the first quarter of fiscal 2001, cost of

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maintenance also included sublicense fees associated with ourStarTool FDM andChangeMan SSM products. Cost of maintenance as a percentage of total maintenance revenue was 14% in the current fiscal quarter ended April 30, 2001 as compared to 20% in the same quarter a year ago. Cost of maintenance decreased $0.2 million or 14% to $1.4 million in the current fiscal quarter from $1.6 million in the same quarter a year ago. The decrease, both in absolute dollar terms and as a percentage of total maintenance revenue, is attributable to the elimination of sublicense fees associated with ourStarTool FDM andChangeMan SSM products, all partially offset by increased expenses associated with our customer support organization including personnel additions needed to support the maintenance revenue growth. Cost of maintenance as a percentage of total maintenance revenue has decreased quarter over quarter as the rate of increase in maintenance revenue has been greater than the rate of increase in costs associated with our customer support organization, including the elimination of sublicense fees late in fiscal 2001.

    Professional Services.  Cost of professional services consists of salaries, bonuses and other costs associated with supporting our professional services organization. Cost of professional services as a percentage of total professional services revenue was 84% in the current fiscal quarter ended April 30, 2001 as compared to 90% in the same quarter a year ago. Cost of professional services increased $1.0 million or 97% to $2.1 million in the current fiscal quarter from $1.1 million in the same quarter a year ago. The absolute dollar increase is predominantly due to increased expenses associated with our professional services organization including personnel additions and other infrastructure costs needed to support the professional services revenue growth, offset in part by reductions in early fiscal 2001 of independent contractors and reallocations of professional services resources to other parts of the organization as a result of our customers putting projects on hold to address issues associated with becoming Year 2000 compliant. Cost of professional services as a percentage of total professional services revenue decreased as the rate of increase in professional services revenue was greater than the rate of increase in costs associated with our professional services organization.

Operating Expenses

    Sales and Marketing.  Sales and marketing expenses consist primarily of salaries, commissions and bonuses, payroll taxes, and employee benefits as well as travel, entertainment and marketing expenses. Sales and marketing expenses as a percentage of total revenue were 30% for both the current fiscal quarter ended April 30, 2001 and the same quarter a year ago. Sales and marketing expenses increased $1.8 million or 28% to $8.1 million in the current fiscal quarter from $6.3 million in the same quarter a year ago. The dollar increase is due primarily to our continued expansion of our direct sales and marketing organizations to support license revenue growth, and to a lesser extent, our marketing initiatives surrounding our distributed systems products and the development of our international sales and telesales efforts. As a percentage of total revenue, sales and marketing expenses remained unchanged as the rate of increase in revenues offset the rate of increase in costs of our continued expansion of the sales and marketing organizations. In absolute dollar terms, we expect sales and marketing expenses to increase as we continue to hire additional sales and marketing personnel, market our distributed systems products and undertake additional marketing programs.

    Research and Development.  Research and development expenses consist primarily of salaries, bonuses, payroll taxes, and employee benefits and costs attributable to research and development activities. Research and development expenses as a percentage of total revenue were 13% in the current fiscal quarter ended April 30, 2001 as compared to 10% in the same quarter a year ago. Research and development expenses increased $1.6 million or 81% to $3.6 million in the current fiscal quarter from $2.0 million in the same quarter a year ago. In absolute dollar terms and as a percentage of total revenue, the increase is primarily due to increases in salary, bonus, payroll tax, employee benefits and other headcount-related costs which resulted from the expansion of our research and development efforts to enhance existing products and develop our distributed systems products, and is

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also due to the Company's acquisition of UltiMIS and the STARTOOL asset purchase late in fiscal 2001. In absolute dollar terms, we expect research and development expenses to increase as we continue to hire additional research and development personnel, primarily to develop our distributed systems product suite and develop our product offerings to integrate code and content changes across multiple platforms from the mainframe to the Web.

    General and Administrative.  General and administrative expenses consist primarily of salaries, bonuses, payroll taxes, and benefits and certain non-allocable administrative costs, including legal and accounting fees and bad debts. General and administrative expenses as a percentage of total revenue were 6% in the current fiscal quarter as compared to 12% in the same quarter a year ago. General and administrative expenses decreased $1.1 million or 41% to $1.5 million in the current fiscal quarter from $2.6 million in the same quarter a year ago. In absolute dollar terms and as a percentage of total revenue, the decrease is predominantly the result of efficiency gains and solid cost and growth controls put in place within our administrative infrastructure, and to a lesser extent, a decrease in legal fees as a result of the Company's lawsuit settlement in the third quarter of fiscal 2001. Going forward, we expect general and administrative expenses to increase in absolute dollar terms as we expand our infrastructure and our operations.

    Amortization of Intangible Assets.  In connection with the acquisitions of Optima Software, Inc. in September 1998, Diamond in June 1999, HPS in May 2000 and UltiMIS in September 2000, and theStarTool asset purchase in August 2000, the Company has recorded $65.6 million in intangible assets, of which $55.4 million is unamortized as of April 30, 2001. Combined, intangible assets are being amortized over periods of one year or less on $0.9 million, two to seven years on $43.5 million and fifteen years on the remaining $21.2 million. Of the total intangible assets, $2.1 million was amortized in the current fiscal quarter ended April 30, 2001 as compared to $0.5 million in the same quarter a year ago. We expect to amortize an additional $2.0 million per quarter over the next seven quarters through the end of fiscal 2003. The intangible assets will be fully amortized by the end of fiscal 2014.

Interest and Other Income, net

    Interest and Other Income, net.  Interest and other income, net decreased $0.1 million or 7% to $1.7 million in the current fiscal quarter ended April 30, 2001 from $1.8 million in the same quarter a year ago. The dollar decrease in interest and other income, net is generally due to reduced market interest rates, partially offset by increases in balances on interest-bearing accounts, such as cash and cash equivalents, and both short and long-term investments, resulting from accumulation of earnings.

Income Taxes

    Income Taxes.  Income taxes were $4.1 million in the current fiscal quarter ended April 30, 2001 and $3.5 million in the same quarter a year ago, representing effective income tax rates of 41% and 43%, respectively. The Company's effective income tax rate has decreased in the current fiscal quarter when compared to the same quarter a year ago, predominantly due to growth in revenue. SERENA's effective income tax rate has historically benefited from the United States research and experimentation tax credit and tax benefits generated from export sales made from the United States.

Liquidity and Capital Resources

    Since SERENA's inception, we have financed our operations and met our capital requirements through cash flows from operations. As of April 30, 2001, SERENA had $91.3 million in cash and cash equivalents and an additional $29.1 million and $3.0 million in short and long-term investments, respectively, consisting principally of high grade commercial paper, certificates of deposit, and short and long-term bonds. Cash flows provided by operating activities were $9.9 million and $6.9 million in the current fiscal quarter ended April 30, 2001 and the same quarter a year ago, respectively. In the

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current fiscal quarter, SERENA's cash flows provided by operating activities exceeded net income principally due to the inclusion of non-cash expenses in net income and increases in income taxes payable and accrued expenses; all partially offset by decreases in trade accounts payable and trade accounts receivable. In the same quarter a year ago, SERENA's cash flows provided by operating activities exceeded net income principally due to cash collections in advance of revenue recognition for maintenance contracts, increases in income taxes payable and the inclusion of non-cash expenses in net income; all partially offset by a decrease in accrued expenses. Cash used in investing activities were predominantly related to the purchase of short and long-term investments totaling $4.6 million in the current fiscal quarter ended April 30, 2001 and $2.6 million in the same quarter a year ago, and to a lesser extent, purchases of computer equipment and office furniture and equipment in both quarters. Cash flows provided by financing activities were entirely related to payment of principal on notes receivable from stockholders totaling $1.0 million and $0.1 million in the current fiscal quarter and the same quarter a year ago, respectively, and the exercise of stock options under the employee stock purchase plan totaling $0.4 million in both quarters.

    At April 30, 2001, the Company did not have any material commitments for capital expenditures and have no revolving credit agreements or other term loan agreements with any banks or other financial institutions.

    At April 30, 2001, the Company had working capital of $111.9 million, trade accounts receivable, net of allowances, of $20.9 million and total deferred revenues of $23.8 million.

    We believe that current cash and short-term investments, and cash flows from operations will satisfy our working capital and capital expenditure requirements for at least the next twelve months.

Factors That May Affect Future Results

This report, including this Management's Discussion and Analysis of Financial Condition and Results of Operations, contains forward-looking statements under the Private Securities Reform Act of 1995 and other prospective information relating to future events. These forward-looking statements and other prospective information are subject to certain risks and uncertainties that could cause results to differ materially from historical results or anticipated results, including but not limited to, our reliance on our mainframe products for revenue, the percentage of license revenue typically closed at the end of each quarter making estimation of operating results prior to the end of the quarter extremely uncertain, changes in revenue mix and seasonality, our ability to deliver our products on the distributed systems platform, dependence on revenues from our installed base, continued demand for additional mainframe MIPS capacity, expansion of our professional services and international organizations, our ability to manage our growth and the following:

There Are Many Factors, Including Some Beyond Our Control, That May Cause Fluctuations in Our Quarterly Operating Results

    Our quarterly operating results have varied greatly in the past and may vary greatly in the future depending upon a number of factors described below and elsewhere in this "Factors That May Affect Future Results" section of this report, including many that are beyond our control. As a result, we believe that quarter-to-quarter comparisons of our financial results are not necessarily meaningful, and you should not rely on them as an indication of our future performance.

    Our software license revenue in any quarter depends on orders booked and shipped in the last month, weeks or days of that quarter. At the end of each quarter, we typically have either minimal or no backlog of orders for the subsequent quarter. If a large number of orders or several large orders do not occur or are deferred, our revenue in that quarter could be substantially reduced. This would materially adversely affect our operating results and could impair our business in future periods.

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Because we do not know when, or if, our potential customers will place orders and finalize contracts, we cannot accurately predict our revenue and operating results for future quarters.

    Historically, a majority of our revenue has been attributable to the licenses of our mainframe software products. Changes in the mix of software products and services sold by us, including the mix between higher margin software products and lower margin maintenance and services, could materially affect our operating results for future quarters.

Seasonal Trends in Sales of Our Software Products May Affect Our Quarterly Operating Results

    We have experienced and expect to continue to experience seasonality in sales of our software products. These seasonal trends materially affect our quarter-to-quarter operating results. Revenue and operating results in our quarter ending January 31 are typically higher relative to our other quarters, because many customers make purchase decisions based on their calendar year-end budgeting requirements. In addition, our January quarter tends to reflect the effect of the incentive compensation structure for our sales organization, which is based on satisfaction of fiscal year-end quotas. As a result, we have historically experienced a substantial decline in revenue in the first quarter of each fiscal year relative to the preceding quarter. We are also currently attempting to expand our presence in international markets, particularly in Europe. We expect our quarter ending October 31 to reflect the effects of summer slowing of international business activity and spending activity generally associated with that time of year.

We Expect That Our Operating Expenses Will Increase Substantially in the Future and These Increased Expenses May Adversely Affect Our Future Operating Results and Financial Condition

    Although SERENA has been profitable in recent years, we may not remain profitable on a quarterly or annual basis in the future. We anticipate that our expenses will increase substantially in the foreseeable future as we:

•

Increase our sales and marketing activities, including expanding our United States and international direct sales forces and extending our telesales efforts



•

Develop our technology, including our distributed systems products



•

Broaden our professional services offerings and delivery capabilities



•

Expand our distribution channels



•

Pursue strategic relationships and acquisitions

    With these additional expenses, in order to maintain our current levels of profitability, we will be required to increase our revenue correspondingly. Any failure to significantly increase our revenue as we implement our product, service and distribution strategies would materially adversely affect our business, quarterly and annual operating results and financial condition. Although our revenue has grown in recent years, we do not believe that we will maintain this rate of revenue growth. In addition, we may not experience any revenue growth in the future, and our revenue could in fact decline. Our efforts to expand our software product suites, sales and marketing activities, direct and indirect distribution channels and professional service offerings and to pursue strategic relationships or acquisitions may not succeed or may prove more expensive than we currently anticipate. As a result, we cannot predict our future operating results with any degree of certainty.

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Our Future Revenue is Substantially Dependent Upon Our Installed Customers Renewing Maintenance Agreements for Our Products and Licensing Additional SERENA SCM Products; Our Future Professional Service and Maintenance Revenue is Dependent on Future Sales of Our Software Products

    We depend on our installed customer base for future revenues from maintenance renewal fees and licenses of additional SCM products. If our customers do not purchase additional products or cancel or fail to renew their maintenance agreements, this could materially adversely affect our business and future quarterly and annual operating results. The terms of our standard license arrangements provide for a one-time license fee and a prepayment of one year of software maintenance and support fees. The maintenance agreements are renewable annually at the option of the customers and there are no minimum payment obligations or obligations to license additional software. Therefore, our current customers may not necessarily generate significant maintenance revenue in future periods. In addition, our customers may not necessarily purchase additional products, upgrades or professional services. Our professional service revenue and maintenance revenue are also dependent upon the continued use of these services by our installed customer base. Any downturn in our software license revenue would have a negative impact on the growth of our professional service revenue and maintenance revenue in future quarters.

We Have Relied and Expect to Continue to Rely on Sales of Our Mainframe Products for Our Revenue

    Historically, the majority of our software license revenue has resulted from the sale of our mainframe products. Any factors adversely affecting the pricing of, demand for or market acceptance of our mainframe products, such as competition or technological change, could materially adversely affect our business and quarterly and annual operating results. In particular,ChangeMan for z/OS & OS/390 andComparex, two of our mainframe products, have been responsible for a substantial majority of our revenue. In the current fiscal quarter ended April 30, 2001, sales ofChangeMan z/OS & OS/390 andComparex together accounted for approximately 56% of our total software licenses revenue. We expect that these products will continue to account for a large portion of our software licenses revenue for the foreseeable future. Our future operating results depend on the continued market acceptance of our mainframe products, including future enhancements.

Our Introduction of SERENA SCM Products for Distributed Systems May Not Be Successful

    We introduced ourChangeMan DS product in fiscal 2000, ourChangeMan ALM andChangeMan ECP products in fiscal 2001 and ourChangeMan WCM product in the first quarter of fiscal 2002. We are currently developing new products and enhancing our product suite to support additional distributed systems platforms. If we do not successfully develop, market, sell and support our distributed systems products, this would materially adversely affect our business and our future quarterly and annual operating results. Historically, the majority of our products have been designed for the mainframe platform, and the majority of our software license revenue, maintenance revenue and professional services revenue to date have been attributable to licenses for these mainframe products. We have limited experience developing, marketing, selling or supporting distributed systems products. Developing, marketing and selling our distributed systems products will require significant resources that we may not have. Our sales and marketing organizations have historically focused exclusively on sales of our products for the mainframe and have limited experience marketing and selling distributed systems products. Additionally, we have limited experience in providing support services for distributed systems products. Competition for experienced software engineers, sales personnel and support staff is intense and if we fail to attract qualified personnel this would impair our ability to support our distributed systems products. Many of our competitors have substantially greater experience providing distributed systems compatible software products than we do, and many also have significantly greater financial and organizational resources.

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If the SCM Market Does Not Evolve as We Anticipate, Our Business Will Be Adversely Affected

    If we fail to properly assess and address the SCM market or if our products and services fail to achieve market acceptance for any reason, our business and quarterly and annual operating results would be materially adversely affected. The SCM market is in an early stage of development. IT organizations have traditionally addressed SCM needs internally and have only recently become aware of the benefits of third-party SCM solutions as their SCM requirements have become more complex. Since the market for our products is still evolving, it is difficult to assess the competitive environment or the size of the market that may develop. Our future financial performance will depend in large part on the continued growth in the number of businesses adopting third-party SCM products and the expansion of their use on a company-wide basis. The SCM market for third-party products may grow more slowly than we anticipate. In addition, technologies, customer requirements and industry standards may change rapidly. If we cannot improve or augment our products as rapidly as existing technologies, customer requirements and industry standards evolve, our products or services could become obsolete. The introduction of new or technologically superior products by competitors could also make our products less competitive or obsolete. As a result of any of these factors, our position in existing markets or potential markets could be eroded.

Our Business is Dependent on the Continued Market for IBM and IBM-Compatible Mainframes

    We are substantially dependent upon the continued use and acceptance of IBM and IBM-compatible mainframes and the growth of this market. If the role of the mainframe does not increase as we anticipate, or if it in any way decreases, this would materially adversely affect our business, future quarterly and annual operating results and financial condition. Additionally, if there is a wide acceptance of other platforms or if new platforms emerge that provide enhanced enterprise server capabilities, our business and future operating results may be materially adversely affected. The majority of our software license revenue to date has been attributable to sales of our mainframe products. We expect that, for the foreseeable future, the majority of our software license revenue will continue to come from sales of our mainframe products. As a result, future sales of our existing products and associated maintenance revenue and professional service revenue will depend on continued use of mainframes.

We May Experience Delays in Developing Our Products Which Could Adversely Affect Our Business

    If we are unable, for technological or other reasons, to develop and introduce new and improved products in a timely manner, this could materially adversely affect our business and future quarterly and annual operating results. We have experienced product development delays in new version and update releases in the past and may experience similar or more significant product delays in the future. To date, none of these delays has materially affected our business. Difficulties in product development could delay or prevent the successful introduction or marketing of new or improved products or the delivery of new versions of our products to our customers. Any delay in releasing our new distributed systems products, for whatever reason, would impair our revenue growth.

We Have Experienced Significant Growth in Our Business in Recent Periods and Our Ability to Manage this Growth and Any Future Growth Will Affect Our Business

    Our ability to compete effectively and to manage our recent growth, any future growth and our future quarterly and annual operating results will depend in part on our ability to implement and expand operational, customer support and financial control systems and to hire, train and manage our employees. We may not be able to augment or improve existing systems and controls or implement new systems and controls in response to future growth, if any. Any failure to manage growth could materially adversely affect our business. Our business has grown substantially in recent years, with total revenue increasing from $48.3 million in fiscal 1999 to $75.4 million in fiscal 2000 and to $103.6 million

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in fiscal 2001. In connection with this revenue growth, we continue to expand our sales, marketing and professional service activities and organizations. Additionally, our acquisitions of Diamond, HPS, theStarTool product and UltiMIS expanded our research and development organization. This growth has resulted, and any future growth will result, in new and increased responsibilities for management personnel.

We Intend to Expand Our International Operations and May Encounter a Number of Problems in Doing So; There Are Also a Number of Factors Associated With International Operations that Could Adversely Affect Our Business

    Expansion of International Operations.  We intend to expand the scope of our international operations and currently have sales subsidiaries in the United Kingdom, Germany and France. If we are unable to expand our international operations successfully and in a timely manner, this could materially adversely affect our business and quarterly and annual operating results. Our continued growth and profitability will require continued expansion of our international operations, particularly in Europe. We intend to open additional international offices over the next twelve months. We have only limited experience in marketing, selling and supporting our products internationally. Additionally, we do not have any experience in developing foreign language versions of our products. Such development may be more difficult or take longer than we anticipate. We may not be able to successfully market, sell, deliver and support our products internationally.

    Risks of International Operations.  International sales represented approximately 33% and 13% of our total licenses revenue in the current fiscal quarter ended April 30, 2001 and the same quarter a year ago, respectively. Our international revenue is attributable principally to our European operations. Our international operations are, and any expanded international operations will be, subject to a variety of risks associated with conducting business internationally that could materially adversely affect our business and future quarterly and annual operating results, including the following:

•

Difficulties in staffing and managing international operations



•

Problems in collecting accounts receivable



•

Longer payment cycles



•

Fluctuations in currency exchange rates



•

Seasonal reductions in business activity during the summer months in Europe and certain other parts of the world



•

Recessionary environments in foreign economies



•

Increases in tariffs, duties, price controls or other restrictions on foreign currencies or trade barriers imposed by foreign countries

Fluctuations in the Value of Foreign Currencies Could Result in Currency Transaction Losses for SERENA

    A majority of our international business is conducted in foreign currencies, principally the British pound, the German deutsche mark and French franc. Fluctuations in the value of foreign currencies relative to the U.S. dollar will continue to cause currency transaction gains and losses. We cannot predict the effect of exchange rate fluctuations upon future quarterly and annual operating results. We may experience currency losses in the future. To date, we have not adopted a hedging program to protect SERENA from risks associated with foreign currency fluctuations.

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Any Delays in Our Normally Lengthy Sales Cycles Could Result in Significant Fluctuations in Our Quarterly Operating Results

    Our sales cycle typically takes six to 18 months to complete and varies from product to product. Any delay in the sales cycle of a large license or a number of smaller licenses could result in significant fluctuations in our quarterly operating results. The length of the sales cycle may vary depending on a number of factors over which we may have little or no control, including the size and complexity of a potential transaction and the level of competition that we encounter in our selling activities. Additionally, the emerging market for SCM products and services contributes to the lengthy sales process in that during the sales cycle we often have to teach potential customers about the use and benefits of our products. In certain circumstances, we license our software to customers on a trial basis to assist the customers in their evaluation of our products. Our sales cycle can be further extended for product sales made through third party distributors.

We May Be Unable to Successfully Complete Strategic Relationships or Acquisitions

    We may be unable to successfully complete strategic relationships or acquisitions in pursuit of our growth strategy. One component of our growth strategy, entering into strategic relationships or the strategic acquisition of businesses, involves certain risks, including, among others, the following:

•

Difficulty of assimilating the acquired operations and personnel



•

Disruption to our ongoing business



•

Inability of our management to successfully incorporate acquired technology and rights into our product offerings



•

Inability to maintain uniform standards, controls, procedures and policies



•

Impairment of relationships with employees as a result of changes in management

    In addition, any such acquisition could materially adversely affect our financial results due to dilutive issuances of equity securities, the incurrence of additional debt and the amortization of expenses related to goodwill and other intangible assets, if any.

Our Executive Officers and Certain Key Personnel Are Critical to Our Business and Such Officers and Key Personnel May Not Remain with SERENA in the Future

    Our success will depend to a significant extent on the continued service of our senior executives and certain other key employees, including certain sales, consulting, technical and marketing personnel. If we lost the services of one or more of our executives or key employees, including if one or more of our executives or key employees decided to join a competitor or otherwise compete directly or indirectly with SERENA, this could materially adversely affect our business. In particular, we have historically relied on the experience and dedication of our product authors. With the exception of Douglas D. Troxel, SERENA's founder, Chief Technology Officer and Chairman of SERENA's board of directors, the employment of all of our senior and key employees, including key product authors, is at will. Mr. Troxel's employment is on a year-to-year basis. In addition, we do not maintain key man life insurance on our employees and have no plans to do so.

SERENA is Subject to Intense Competition in the SCM Industry and We Expect to Face Increased Competition in the Future, Including Competition in the SCM Distributed Systems Market

    We may not be able to compete successfully against current or future competitors and such inability would materially adversely affect our business, quarterly and annual operating results and financial condition. The market for our products is highly competitive and diverse. Moreover, the technology for SCM products may change rapidly. New products are frequently introduced, and existing

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products are continually enhanced. Competition may also result in changes in pricing policies by SERENA or our competitors which could materially adversely affect our business and future quarterly and annual operating results. Competitors vary in size and in the scope and breadth of the products and services that they offer. Many of our current and potential competitors have greater financial, technical, marketing and other resources than we do. As a result, they may be able to respond more quickly to new or emerging technologies and changes in customer requirements. They may also be able to devote greater resources to the development, promotion and sale of their products than we can.

    Mainframe Competition.  We currently face competition from a number of sources, including:

•

Customers' internal IT departments



•

Providers of SCM products that compete directly withSERENA ChangeMan andSERENA Comparex such as Computer Associates, MERANT, IBM and smaller private companies



•

Providers of SCM application development programmer productivity and system management products such as Compuware, IBM and smaller private companies

    Competition in the Distributed Systems SCM Market.  We also face significant competition as we develop, market and sell our distributed systems products, includingChangeMan DS,ChangeMan ALM,ChangeMan ECP andChangeMan WCM. If we are unable to successfully penetrate the distributed systems SCM market, our business and future quarterly and annual operating results will be materially adversely affected. Penetrating the existing distributed systems SCM market will be difficult. Competitors in the distributed systems market include Rational Software, Computer Associates, MERANT, Microsoft, Interwoven, Documentum, and other smaller private companies.

    Future Competition.  We may face competition in the future from established companies who have not previously entered the mainframe SCM market, from emerging software companies, or from other web content management software companies. Barriers to entry in the software market are relatively low. Increased competition may materially adversely affect our business and future quarterly and annual operating results due to price reductions, reduced gross margins and reduction in market share. Established companies may not only develop their own mainframe or distributed systems SCM solutions, but they may also acquire or establish cooperative relationships with our current competitors, including cooperative relationships between large, established companies and smaller private companies. Because larger companies have significant financial and organizational resources available, they may be able to quickly penetrate the mainframe or distributed systems SCM market through acquisitions or strategic relationships and may be able to leverage the technology and expertise of smaller companies and develop successful SCM products for the mainframe. We expect that the software industry, in general, and providers of SCM solutions, in particular, will continue to consolidate. It is possible that new competitors or alliances among competitors may emerge and rapidly acquire significant market share.

    Bundling or Compatibility Risks.  Our ability to sell our products also depends, in part, on the compatibility of our products with other third party products, particularly those provided by IBM. Developers of these third party products may change their products so that they will no longer be compatible with our products. These third party developers may also decide to bundle their products with other SCM products for promotional purposes. If that were to happen, our business and future quarterly and annual operating results may be materially adversely affected as we may be priced out of the market or no longer be able to offer commercially viable products.

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Third Parties in the Future Could Assert That Our Products Infringe Their Intellectual Property Rights, Which Could Adversely Affect Our Business

    Third parties may claim that our current or future products infringe their proprietary rights. Any claims of this type could affect our relationships with existing customers and may prevent future customers from licensing our products. Because we are dependent upon a limited number of products, any such claims, with or without merit, could be time consuming, result in costly litigation, cause product shipment delays or require us to enter into royalty or licensing agreements. Royalty or license agreements may not be available on acceptable terms or at all. We expect that software product developers will increasingly be subject to infringement claims as the number of products and competitors in the software industry segment grows and the functionality of products in different industry segments overlaps. As a result of these factors, infringement claims could materially adversely affect our business.

We May Not Be Able to Recruit and Retain the Personnel We Need to Succeed

    Our future success will likely depend in large part on our ability to attract and retain additional experienced sales, technical, marketing and management personnel. In addition, we will need to attract and retain sufficient numbers of qualified software engineers, as well as sales and marketing and support personnel, and successfully develop, market and support our distributed systems product suite. Competition for such personnel in the computer software industry is intense, and in the past we have experienced difficulty in recruiting qualified personnel, especially developers and sales personnel. We expect competition for qualified personnel to remain intense, and we may not succeed in attracting or retaining such personnel. If we do not, this could materially adversely affect our business and future quarterly and annual operating results. In addition, new employees generally require substantial training in the use of our products. This training will require substantial resources and management attention.

    International Operations.  We intend to expand the scope of our international operations and these plans will require us to attract experienced management, service, marketing, sales and support personnel for our international offices. Competition for such personnel is intense, and we may not be able to attract or retain such experienced personnel.

    Non-U.S. Citizens Working in the United States.  To achieve our business objectives, we may recruit and employ skilled technical professionals from other countries to work in the United States. Limitations imposed by federal immigration laws and the availability of visas could materially adversely affect our ability to attract necessary qualified personnel. This may have a material adverse effect on our business and future quarterly and annual operating results.

We Will Need to Expand Our Distribution Channels in Order to Expand Our Business and a Number of Factors May Hinder Our Ability to Accomplish this Goal

    If we fail to significantly expand our direct sales and telesales force, our ability to sell our products into new markets and to increase our product penetration into our existing markets will be impaired. Failure to expand our distribution channels through any of these means could materially adversely affect our business and our future quarterly and annual operating results. In addition, our ability to achieve revenue growth in future periods will be heavily dependent on our success in recruiting and training sufficient direct sales personnel. We are planning to significantly expand our direct sales efforts in North America and Europe and while we are investing, and plan to continue to invest, substantial resources on this expansion, we have at times experienced, and expect to continue to experience, difficulty in recruiting and retaining qualified direct sales personnel. In addition to expanding our direct sales efforts, we are also currently investing, and we intend to continue to invest, substantial resources in selling our products through telesales personnel. We also intend to extend our distribution channels by partnering with leading helpdesk management, web application server companies, software

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distribution application and system framework providers and may also attempt to develop additional sales and marketing channels through system integrators, original equipment manufacturers and other partners.

We Will Need to Expand Our Professional Services Organization in Order to Expand Our Business and a Number of Factors May Hinder Our Ability to Accomplish this Goal

    Our existing professional services and customer support organizations may not be sufficient to manage the future growth in our business. The failure to expand our professional services and customer support organizations could materially adversely affect our business. While we intend to significantly expand our professional services and customer support organizations, including providing these services for both distributed systems and mainframe applications and systems, we may not be able to do so. Competition for additional qualified technical personnel to perform these services is intense.

    We believe that providing high quality consulting, training, customer support and education is essential to maintaining our competitive position. If we are unable to provide comprehensive consulting and support services to our existing and prospective customers, this may materially adversely affect our business and ability to sell our products. Consulting services and customer support are critical to our future success because the market for third party SCM solutions is still evolving, and many organizations have limited experience using third party SCM solutions. Customers have only recently begun to look to third party providers for SCM solutions as the complexity of computer networks and number of applications has increased.

Our Industry Changes Rapidly Due to Evolving Technology Standards And Our Future Success Will Depend on Our Ability to Continue to Meet the Sophisticated Needs of Our Customers

    Our future success will depend on our ability to address the increasingly sophisticated needs of our customers by supporting existing and emerging hardware, software, database and networking platforms particularly for our distributed systems products. We will have to develop and introduce enhancements to our existing products and new products on a timely basis to keep pace with technological developments, evolving industry standards and changing customer requirements. We expect that we will have to respond quickly to rapid technological change, changing customer needs, frequent new product introductions and evolving industry standards that may render existing products and services obsolete. As a result, our position in existing markets or potential markets could be eroded rapidly by product advances. The life cycles of our products are difficult to estimate. Our growth and future financial performance will depend in part upon our ability to enhance existing applications, develop and introduce new applications that keep pace with technological advances, meet changing customer requirements and respond to competitive products. We expect that our product development efforts will continue to require substantial investments. We may not have sufficient resources to make the necessary investments. Any of these events could have a material adverse effect on our business, quarterly and annual operating results and financial condition.

Errors in Our Products or the Failure of Our Products to Conform to Specifications Could Result in Our Customers Demanding Refunds from Us or Asserting Claims for Damages Against Us

    Because our software products are complex, they often contain errors or "bugs" that can be detected at any point in a product's life cycle. While we continually test our products for errors and work with customers through our customer support services to identify and correct bugs in our software, we expect that errors in our products will continue to be found in the future. Although many of these errors may prove to be immaterial, certain of these errors could be significant. Detection of any significant errors may result in, among other things, loss of, or delay in, market acceptance and sales of our products, diversion of development resources, injury to our reputation, or increased service and warranty costs. These problems could materially adversely affect our business and future quarterly

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and annual operating results. In the past we have discovered errors in certain of our products and have experienced delays in the shipment of our products during the period required to correct these errors. These delays have principally related to new version and product update releases. To date none of these delays have materially affected our business. However, product errors or delays in the future, including any product errors or delays associated with the introduction of our distributed systems products, could be material. In addition, in certain cases we have warranted that our products will operate in accordance with specified customer requirements. If our products fail to conform to such specifications, customers could demand a refund for the software license fee paid to us or assert claims for damages.

Product Liability Claims Asserted Against Us in the Future Could Adversely Affect Our Business

    We may be subject to claims for damages related to product errors in the future. A material product liability claim could materially adversely affect our business. Our license agreements with our customers typically contain provisions designed to limit exposure to potential product liability claims. SERENA's standard software licenses provide that if our products fail to perform, we will correct or replace such products. If these corrective measures fail, we may be required to refund the license fee for such non-performing product. However, our standard license agreement limits our liability for non-performing products to the amount of license fee paid, if the license has been in effect for less than one year, or to the amount of the licensee's current annual maintenance fee, if the license is more than one year old. Our standard license also provides that SERENA shall not be liable for indirect or consequential damages caused by the failure of our products. Such limitation of liability provisions may, however, not be effective under the laws of certain jurisdictions to the extent local laws treat certain warranty exclusions as unenforceable. Although we have not experienced any product liability claims to date, the sale and support of our products entail the risk of such claims.

Our Share Price Has Been, and Will Likely Continue to be, Volatile

    The market price of our common shares has fluctuated significantly in recent months, and we expect that the market price of our common shares may fluctuate substantially as a result of variations in our quarterly operating results and market conditions. These fluctuations may be exaggerated if the trading volume of our common shares is low. In addition, the market price of our common shares may fall dramatically in response to a variety of factors, including:

•

changes in estimates of our financial performance;



•

general market or economic conditions;



•

the gain or loss of a significant customer or strategic relationship;



•

changes in recommendations from securities analysts regarding us, our industry or our customers' industries;



•

announcements of technological or competitive developments; and



•

acquisitions or entry into strategic alliances by us or our competitors.

    Because of this volatility, we may fail to meet the expectations of our stockholders or of securities analysts at some time in the future and the trading prices of our securities could decline as a result.

    In addition, equity securities of many technology companies have recently experienced significant price and volume fluctuations. These price and volume fluctuations are sometimes unrelated to the operating performance of the affected companies. Volatility in the market price of our common shares could result in securities class action litigation. This type of litigation, regardless of the outcome, could result in substantial costs to us and a diversion of our management's attention and resources.

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ITEM 3. Quantitative and Qualitative Disclosure About Market Risk

    The Company does not use derivative financial instruments in its investment portfolio and has no foreign exchange contracts. Its financial instruments consist of cash and cash equivalents, short and long-term investments, trade accounts and contracts receivable and accounts payable. The Company considers investments in highly liquid instruments purchased with a remaining maturity of 90 days or less to be cash equivalents. All of the Company's cash equivalents and short and long-term investments principally consist of commercial paper and debt securities, and are classified as available-for-sale as of April 30, 2001. The Company's exposure to market risk for changes in interest rates relates primarily to its short and long-term investments and short-term obligations, thus, fluctuations in interest rates would not have a material impact on the fair value of these securities.

    Sales to foreign countries accounted for approximately 24% of the total revenue during the quarter ended April 30, 2001. Because the Company invoices certain of its foreign sales in currencies other than the United States dollar, predominantly the British pound sterling and German deutsche mark, and does not hedge these transactions, fluctuations in exchange rates could adversely affect the translated results of operations of the Company's foreign subsidiaries. Therefore, foreign exchange fluctuation could create a risk of significant balance sheet gains or losses on the Company's consolidated financial statements. However, given the Company's foreign subsidiaries' net book values as of April 30, 2001 and net cash flows for the most recent fiscal quarter ended April 30, 2001 and fiscal year ended January 31, 2001, the Company believes that such foreign denominated balances and activity are not material.

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PART II—OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

    Not applicable.

ITEM 2. CHANGE IN SECURITIES AND USE OF PROCEEDS

    Not applicable.

ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS

    Not applicable.

ITEM 5. OTHER INFORMATION

    Not applicable.

ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K

Exhibit No.	Exhibit Title
(a)	Exhibits
	Not applicable.
(b)	Reports on Form 8-K
	No reports on Form 8-K were filed by the Company during the quarter ended April 30, 2001.

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SIGNATURES

    Pursuant to the requirements of the Securities and Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

	SERENA SOFTWARE, INC.
	By:	/s/ ROBERT I. PENDER, JR.   Robert I. Pender, Jr. Vice President, Finance and Administration, Chief Financial Officer (Principal Financial and Accounting Officer) and Director
Date: June 14, 2001

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QuickLinks

INDEX
PART I—FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

SERENA SOFTWARE, INC. CONDENSED CONSOLIDATED BALANCE SHEETS (UNAUDITED)
SERENA SOFTWARE, INC. CONDENSED CONSOLIDATED STATEMENTS OF INCOME AND COMPREHENSIVE INCOME FOR THE THREE MONTHS ENDED APRIL 30, 2001 AND 2000 (UNAUDITED)
SERENA SOFTWARE, INC. CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS FOR THE THREE MONTHS ENDED APRIL 30, 2001 AND 2000 (UNAUDITED)
SERENA SOFTWARE, INC. NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED)

ITEM 2. Management's Discussion and Analysis of Financial Condition and Results of Operations
ITEM 3. Quantitative and Qualitative Disclosure About Market Risk

PART II—OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS
ITEM 2. CHANGE IN SECURITIES AND USE OF PROCEEDS
ITEM 4. SUBMISSION OF MATTERS TO A VOTE OF SECURITY HOLDERS
ITEM 5. OTHER INFORMATION
ITEM 6. EXHIBITS AND REPORTS ON FORM 8-K

SIGNATURES