2. Revenue | 2. Revenue Revenue is measured based on a consideration specified in a contract with a customer, and excludes any sales incentives and amounts collected on behalf of third parties. The Company recognizes revenue when it satisfies a performance obligation by transferring control over a product, service, or software solution to a customer. Taxes assessed by a governmental authority that are both imposed on and concurrent with a specific revenue-producing transaction, that are collected by the Company from a customer, are excluded from revenue. The following is a description of principal activities – separated by reportable segments – from which the Company generates its revenue. For more detailed information about reportable segments, see Note 15. Cloud Telecommunications Services Segment Products and services may be sold separately or in bundled packages. The typical length of a contract for service is thirty-six to sixty months. Customers are billed for these services on a monthly basis. For bundled packages, the Company accounts for individual products and services separately if they are distinct – i.e. if a product or service is separately identifiable from other items in the bundled package and if a customer can benefit from it on its own or with other resources that are readily available to the customer. The consideration (including any discounts) is allocated between separate products and services in a bundle based on their relative stand-alone selling prices. The stand-alone selling prices are determined based on the prices at which the Company separately sells the desktop devices and telecommunication services. For items that are not sold separately (e.g. additional features) the Company estimates stand-alone selling prices using the adjusted market assessment approach. When we provide a free trial period, we do not begin to recognize recurring revenue until the trial period has ended and the customer has been billed for the services. Desktop Devices – Equipment Financing Revenue – Cloud Telecommunications Services – Fees, Commissions, and Other, Recognized over Time – · Contracted activation and flash fees – The Company generally allocates a portion of the activation fees to the desktop devices, which is recognized at the time of the installation or customer acceptance, and a portion to the service, which is recognized over the contract term using the straight-line method. · Non-contracted carrier cost recovery fee – This fee recovers the various costs and expenses that the Company incurs in connection with complying with legal, regulatory, and other requirements, including without limitation federal, state, and local reporting and filing requirements. This fee is assessed as a set percentage of our monthly billing and is recognized monthly. · Non-contracted administrative fees – Administrative fees are recognized as revenue on a monthly basis. One-Time Fees, Commissions, and Other – · Contracted professional service revenue – Professional service revenue includes professional installation services, custom integration, and other professional services. The Company typically bills and collects professional service revenue upon entering into a contract with a customer. Professional service revenue is recognized as revenue when the performance obligations are completed. · Non-contracted cancellation fees – These cancellation fees relate to remaining contractual term buyout payments in connection with early cancellation and are billed and recognized as revenue upon receipt. · Other non-contracted fees – These fees include disconnect fees, shipping fees, restocking fees, and porting fees. Other non-contracted fees are recognized as revenue upon receipt of payment. Software Solutions Segment The Software Solutions segment derives revenues from three primary sources: software licenses, software maintenance support and professional services. Software and services may be sold separately or in bundled packages. Generally, contracts with customers contain multiple performance obligations, consisting of software and services. For bundled packages, the Company accounts for individual products and services separately if they are distinct – i.e. if a product or service is separately identifiable from other items in the bundled package and if a customer can benefit from it on its own or with other resources that are readily available to the customer. The consideration (including any discounts) is allocated between separate products and services in a bundle based on their relative stand-alone selling prices. The stand-alone selling prices are determined based on the prices at which the Company separately sells the software licenses and professional services. For items that are not sold separately (e.g. additional features) the Company estimates stand-alone selling prices using the adjusted market assessment approach. When we provide a free trial period, we do not begin to recognize recurring revenue until the trial period has ended and the customer has been billed for the services. Software Licenses - · SNAPsolution® · SNAPaccel – a Subscription Maintenance and Support - Professional Services and Other - Disaggregation of Revenue In the following table, revenue is disaggregated by primary major product line, and timing of revenue recognition. The table also includes a reconciliation of the disaggregated revenue with the reportable segments. Three Months Ended June 30, 2021 Cloud Software Total (In thousands) Telecommunications Solutions Reportable Segment Segment Segments Major products/services lines Desktop devices $ 440 $ - $ 440 Equipment financing revenue 67 - 67 Telecommunications services 3,685 - 3,685 Fees, commissions, and other, recognized over time 428 - 428 One time fees, commissions and other 147 - 147 Software licenses - 737 737 Subscription maintenance and support - 238 238 Professional services and other - 37 37 $ 4,767 $ 1,012 $ 5,779 Timing of revenue recognition Products, services, and fees recognized at a point in time $ 536 $ 716 $ 1,252 Products, services, and fees transferred over time 4,231 296 4,527 $ 4,767 $ 1,012 $ 5,779 Three Months Ended June 30, 2020 Cloud Software Total (In thousands) Telecommunications Solutions Reportable Segment Segment Segments Major products/services lines Desktop devices $ 449 $ - $ 449 Equipment financing revenue 51 - 51 Telecommunications services 3,114 - 3,114 Fees, commissions, and other, recognized over time 386 - 386 One time fees, commissions and other 54 - 54 $ 4,054 $ - $ 4,054 Timing of revenue recognition Products and fees recognized at a point in time $ 503 $ - $ 503 Services and fees transferred over time 3,551 - 3,551 $ 4,054 $ - $ 4,054 Six Months Ended June 30, 2021 Cloud Software Total (In thousands) Telecommunications Solutions Reportable Segment Segment Segments Major products/services lines Desktop devices $ 808 $ - $ 808 Equipment financing revenue 135 - 135 Telecommunications services 7,277 - 7,277 Fees, commissions, and other, recognized over time 833 - 833 One time fees, commissions and other 221 - 221 Software licenses - 737 737 Subscription maintenance and support - 238 238 Professional services and other - 37 37 $ 9,274 $ 1,012 $ 10,286 Timing of revenue recognition Products and fees recognized at a point in time $ 877 $ 716 $ 1,593 Services and fees transferred over time 8,397 296 8,693 $ 9,274 $ 1,012 $ 10,286 Six Months Ended June 30, 2020 Cloud Software Total (In thousands) Telecommunications Solutions Reportable Segment Segment Segments Major products/services lines Desktop devices $ 828 $ - $ 828 Equipment financing revenue 96 - 96 Telecommunications services 6,139 - 6,139 Fees, commissions, and other, recognized over time 775 - 775 One time fees, commissions and other 83 - 83 $ 7,921 $ - $ 7,921 Timing of revenue recognition Products and fees recognized at a point in time $ 911 $ - $ 911 Services and fees transferred over time 7,010 - 7,010 $ 7,921 $ - $ 7,921 Contract balances The following table provides information about receivables, contract assets, and contract liabilities from contracts with customers. June 30, December 31, (In thousands) 2021 2020 Receivables, which are included in trade receivables, net of allowance for doubtful accounts $ 1,451 $ 538 Contract assets 199 159 Contract liabilities 3,209 1,228 Significant changes in the contract assets and the contract liabilities balances during the period are as follows: Six Months Ended For the Year Ended (In thousands) June 30, 2021 December 31, 2020 Contract Assets Contract Liabilities Contract Assets Contract Liabilities Revenue recognized that was included in the contract liability balance at the beginning of the period $ - (964 ) $ - $ (976 ) Increase due to cash received, excluding amounts recognized as revenue during the period - 2,945 - 990 Transferred to receivables from contract assets recognized at the beginning of the period (33 ) - (21 ) - Increase due to additional unamortized discounts 73 - 158 - Transaction price allocated to the remaining performance obligations The following table includes estimated revenue expected to be recognized in the future related to performance obligations that are unsatisfied (or partially unsatisfied) at the end of the reporting period from the cloud telecommunications services segment (in thousands): 2021 2022 2023 2024 2025 2026 Total Desktop devices $ 304 - - - - - $ 304 Telecommunications service $ 6,018 8,905 6,234 4,020 1,571 176 $ 26,924 All consideration from contracts with customers is included in the amounts presented above The table above excludes backlog from the software solutions segment acquired in the NetSapiens acquisition, as additional time is required to compile the data. |