Interactive Intelligence 8-K Company reports quarterly revenue growth of 41 percent; record annual revenues

Interactive Intelligence Reports 2010 Fourth-Quarter and

Full Year Results

Company reports quarterly revenue growth of 41 percent; record annual revenues

INDIANAPOLIS, Jan. 28, 2011 -- Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has announced results for its fourth quarter and full year ended Dec. 31, 2010.

The company reported 2010 fourth-quarter revenues of $50.7 million, an increase of 41 percent from $35.9 million in the fourth quarter of 2009. Revenues for 2010 were $166.3 million, an increase of 27 percent from $131.4 million in 2009.

The financial results noted in this release and the accompanying financial statements, reflect a change in the company’s presentation of its revenues, with three revenue lines presented: product revenues; recurring revenues, which include support and cloud-based revenues; and services revenues, which include professional services and education.

Fourth-quarter 2010 financial results compared to fourth quarter 2009 results include:

-   Product revenues of $25.0 million, up 38 percent from $18.1 million.

-   Recurring revenues of $19.9 million, up 34 percent from $14.8 million.

-   Services revenues of $5.7 million, up 91 percent from $3.0 million.

-   Gross profit margin of 69.1 percent versus 69.9 percent.

Full-year 2010 financial results compared to full-year 2009 results include:

-   Product revenues of $79.8 million, up 26 percent from $63.3 million.

-   Recurring revenues of $68.7 million, up 23 percent from $55.8 million.

-   Services revenues of $17.8 million, up 44 percent from $12.3 million.

-   Gross profit margins of 69.5 percent versus 69.6 percent.

“Our fourth-quarter orders were very strong from both new and existing customers, with good contributions from North America, Europe and Australia,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. “Particularly impressive was the increase in the number of our transactions of $250,000 or more, which jumped from 19 in the fourth quarter of 2009 to 31 in the fourth quarter of 2010. While order activity propelled product revenue growth, recurring revenues increased significantly as well. Services revenue growth was also notable.

“For the year we recorded a 25 percent increase in product orders from both new and existing customers, and a 150 percent-plus increase in our cloud-based orders,” Brown said. “We more than doubled the number of $1 million orders, from nine in 2009 to 19 in 2010, and the number of orders over $250,000, from 55 to 90. We plan to build on this momentum by continuing to focus on moving up-market,” Brown said.

For the fourth quarter of 2010, net income on a generally accepted accounting principles (GAAP) basis was $7.1 million, with diluted earnings per share (EPS) of $0.37, compared to net income of $2.5 million, with EPS of $0.14 in the fourth quarter of 2009. Net income on a non-GAAP* basis for the fourth quarter of 2010 was $10.4 million, with EPS of $0.54, compared to non-GAAP net income of $5.1 million and EPS of $0.28 in the fourth quarter of 2009.

For the fourth quarter of 2010, non-GAAP net income and EPS exclude purchase accounting-related adjustments of $388,000, or EPS of $0.02, charges for stock-based compensation of $974,000, or EPS of $0.05, and non-cash income tax expense of approximately $2.0 million, or EPS of $0.10. For the fourth quarter of 2009, non-GAAP net income and EPS exclude purchase accounting-related adjustments of $58,000, charges for stock-based compensation of $775,000, or EPS of $0.04, and non-cash income tax expense of $1.8 million, or EPS of $0.10.

Net income for 2010 on a GAAP basis was $14.9 million, with EPS of $0.79, compared to net income of $8.6 million, with EPS of $0.47 in 2009. Net income on a non-GAAP basis was $26.5 million, with EPS of $1.40, compared to non-GAAP net income of $18.2 million, and EPS of $1.00 in 2009.

For the full year of 2010, non-GAAP net income and EPS exclude purchase accounting-related adjustments of $475,000, or EPS of $0.03, charges for stock-based compensation of $4.0 million, or EPS of $0.21, and non-cash income tax expense of approximately $7.2 million, or EPS of $0.38. For 2009, non-GAAP net income and EPS exclude purchase accounting-related adjustments of $232,000, or EPS of $0.01, charges for stock-based compensation of $3.3 million, or EPS of $0.18, and non-cash income tax expense of $6.0 million, or EPS of $0.34.

“Looking forward, we see a healthy pipeline of business,” Brown said. “We expect 2011 revenues to be boosted by the next major release of our flagship all-in-one IP communications software suite, which is due for general availability in the first half of the year. We anticipate growth in our cloud-based orders, with increases in both recurring and services revenues. We currently expect total revenues for 2011 to increase by at least 20 percent, moving past the $200 million mark.

“Our growth strategy calls for continued investment in our cloud-based infrastructure, as well as research and development, and sales and marketing, in order to further capitalize on the momentum that we have built while achieving a non-GAAP operating margin of approximately 14 percent,” Brown concluded.

Other 2010 financial highlights include:

-   Cash flows from operations of $28.7 million, up from $15.1 million in 2009.

-   Deferred revenues totaling $54.1 million as of Dec. 31, 2010, up from $48.2 million as of Dec. 31, 2009.

-   The acquisition of Latitude Software for net cash of $15.3 million in the fourth quarter.

-   Cash and investment balances as of Dec. 31, 2010 totaling $85.9 million, up from $65.0 million as of Dec. 31, 2009, with no debt.

The company will host a conference call Friday, Jan. 28 at 8:30 a.m. Eastern time (EST), featuring Dr. Donald E. Brown, and the company’s CFO, Stephen R. Head. A live Q&A session will follow opening remarks.

To access the teleconference, please dial 1.877.324.1969 at least five minutes prior to the start of the call. Ask for the teleconference by the following name: "Interactive Intelligence fourth quarter earnings call."

The teleconference will also be broadcast live on the company's investor relations' page at http://investors.inin.com. An archive of the teleconference will be posted following the call.

About Interactive Intelligence

Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company was founded in 1994 and has more than 4,000 customers worldwide. Interactive Intelligence is among Software Magazine’s 2010 Top 500 Global Software and Services Suppliers, and Forbes Magazine’s 2010 Best Small Companies in America. The company is also positioned in the leaders’ quadrant of the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide report (Feb. 22, 2010). Interactive Intelligence employs more than 800 people and is headquartered in Indianapolis, Indiana. It has 19 offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence ca n be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

* Non-GAAP Measures

The non-GAAP measures shown in this release include revenue which was not recognized on a GAAP basis due to purchase accounting adjustments and exclude non-cash stock-based compensation expense for stock options, the amortization of certain intangible assets related to acquisitions by the company and non-cash income tax expense. Reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are included with the financial information included in this press release. These measures are not in accordance with, or an alternative for, GAAP and may be different from non-GAAP measures used by other companies. Stock-based compensation expense and amortization of intangibles related to acquisitions are non-cash and income tax expense is primarily non-cash. Management believes that the presentation of non-GAAP results, whe n shown in conjunction with corresponding GAAP measures, provides useful information to management and investors regarding financial and business trends related to the company's results of operations. Further, management believes that these non-GAAP measures improve management's and investors' ability to compare the company's financial performance with other companies in the technology industry. Because stock-based compensation expense, non-cash income tax expense amounts and amortization of intangibles related to acquisitions can vary significantly between companies, it is useful to compare results excluding these amounts. Management also uses financial statements that exclude stock-based compensation expense related to stock options, non-cash income tax amounts and amortization of intangibles related to acquisitions for its internal budgets.

This release contains certain forward-looking statements that involve a number of risks and uncertainties. Among the factors that could cause actual results to differ materially are the following: rapid technological changes in the industry; the company's ability to maintain profitability; to manage successfully its growth; to manage successfully its increasingly complex third-party relationships resulting from the software and hardware components being licensed or sold with its solutions; to maintain successful relationships with certain suppliers which may be impacted by the competition in the technology industry; to maintain successful relationships with its current and any new partners; to maintain and improve its current products; to develop new products; to protect its proprietary rights adequately; to successfully integrate acquire d businesses; and other factors described in the company's SEC filings, including the company's latest annual report on Form 10-K.

Interactive Intelligence Inc. is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

ININ-G

Contacts:

Stephen R. Head

Chief Financial Officer

Interactive Intelligence Inc.

+1 317.715.8412

steve.head@inin.com

Christine Holley

Director, Market Communications

Interactive Intelligence Inc.

+1 317.715.8220

christine.holley@inin.com

Follow Interactive Intelligence:

Twitter: www.twitter.com/IN_Intelligence

Blog: www.inin.com/blog

###

Interactive Intelligence, Inc.
Condensed Consolidated Statements of Income
(in thousands, except per share amounts)
	Three Months Ended						Year Ended
	December 31,						December 31,
	2010			2009			2010			2009
	(unaudited)			(unaudited)			(unaudited)
Revenues:
Product	$	25,045		$	18,087		$	79,817		$	63,327
Recurring		19,898			14,807			68,740			55,798
Services		5,707			2,983			17,758			12,293
Total revenues		50,650			35,877			166,315			131,418
Costs of revenues:
Product		7,369			5,131			23,868			17,452
Recurring		5,223			3,570			16,991			12,913
Services		3,005			2,074			9,788			9,489
Amortization of intangible assets		35			16			83			40
Total cost of revenues		15,632			10,791			50,730			39,894
Gross profit		35,018			25,086			115,585			91,524
Operating expenses:
Sales and marketing		13,134			10,264			47,072			39,141
Research and development		7,786			6,355			28,349			24,103
General and administrative		4,800			3,688			16,584			13,817
Amortization of intangible assets		184			9			211			22
Total operating expenses		25,904			20,316			92,216			77,083
Operating income		9,114			4,770			23,369			14,441
Other income (expense):
Interest income, net		111			48			340			281
Other income (expense)		(118	)		(406	)		(1,146	)		298
Total other income (expense)		(7	)		(358	)		(806	)		579
Income before income taxes		9,107			4,412			22,563			15,020
Income tax expense		2,033			1,893			7,662			6,380
Net income	$	7,074		$	2,519		$	14,901		$	8,640
Net income per share:
Basic	$	0.39		$	0.15		$	0.85		$	0.51
Diluted		0.37			0.14			0.79			0.47
Shares used to compute net income per share:
Basic		17,956			17,267			17,563			17,096
Diluted		19,302			18,643			18,894			18,268

Interactive Intelligence, Inc.
Reconciliation of Supplemental Financial Information
(in thousands, except per share amounts)
Unaudited
	Three Months Ended				Year Ended
	December 31,				December 31,
	2010		2009		2010		2009
Net income, as reported	$	7,074	$	2,519	$	14,901	$	8,640
Purchase accounting adjustments:
Increase to revenues:
Recurring		80		32		62		100
Services		-		1		30		5
Reduction of operating expenses:
Customer Relationships		139		9		166		22
Technology		35		16		83		40
Non-compete agreements		45		-		45		-
Acquisition Costs		89		-		89		65
Total		388		58		475		232
Non-cash stock-based compensation expense:
Cost of recurring revenues		93		53		321		239
Sales and marketing		256		238		1,230		1,128
Research and development		297		226		1,178		952
General and administrative		328		258		1,250		1,003
Total		974		775		3,979		3,322
Non-cash income tax expense		1,978		1,780		7,176		6,036
Non-GAAP net income	$	10,414	$	5,132	$	26,531	$	18,230
Operating income, as reported	$	9,114	$	4,770	$	23,369	$	14,441
Purchase accounting adjustments		388		58		475		232
Non-cash stock-based compensation expense		974		775		3,979		3,322
Non-GAAP operating income	$	10,476	$	5,603	$	27,823	$	17,995
Diluted EPS, as reported	$	0.37	$	0.14	$	0.79	$	0.47
Purchase accounting adjustments		0.02		0.00		0.03		0.01
Non-cash stock-based compensation expense		0.05		0.04		0.21		0.18
Non-cash income tax expense		0.10		0.10		0.37		0.34
Non-GAAP diluted EPS	$	0.54	$	0.28	$	1.40	$	1.00

Interactive Intelligence, Inc.
Condensed Consolidated Balance Sheets
(in thousands)
	December 31,
	2010			2009
	(unaudited)
Assets
Current assets:
Cash and cash equivalents	$	48,300		$	48,497
Short-term investments		37,582			16,482
Accounts receivable, net		36,130			32,092
Deferred tax assets, net		5,499			5,808
Prepaid expenses		7,456			5,976
Other current assets		4,989			3,935
Total current assets		139,956			112,790
Property and equipment, net		10,336			8,499
Deferred tax assets, net		2,765			6,505
Goodwill		11,371			2,842
Intangible assets, net		11,001			1,343
Other assets, net		803			689
Total assets	$	176,232		$	132,668
Liabilities and Shareholders' Equity
Current liabilities:
Accounts payable and accrued liabilities	$	16,364		$	11,903
Accrued compensation and related expenses		6,553			4,946
Deferred product revenues		3,350			5,567
Deferred services revenues		43,281			36,225
Total current liabilities		69,548			58,641
Deferred revenue		7,420			6,420
Total liabilities		76,968			65,061
Shareholders' equity:
Preferred stock		-			-
Common stock		182			173
Treasury stock		-			(6,242	)
Additional paid-in-capital		103,547			92,815
Accumulated deficit		(4,465	)		(19,139	)
Total shareholders' equity		99,264			67,607
Total liabilities and shareholders' equity	$	176,232		$	132,668

Interactive Intelligence, Inc.
Condensed Consolidated Statements of Cash Flows
(in thousands)
	Year Ended
	December 31,
	2010			2009
	(unaudited)
Operating activities:
Net income	$	14,901		$	8,640
Adjustments to reconcile net income to net cash provided by operating activities:
Depreciation, amortization and other non-cash items		4,621			4,287
Stock-based compensation expense		3,979			3,322
Tax benefits from stock-based payment arrangements		(6,285	)		(5,970	)
Deferred income tax		(515)			(1,114	)
Accretion of investment income		(235	)		(149	)
Changes in operating assets and liabilities:
Accounts receivable		(2,040	)		(4,497	)
Prepaid expenses		(1,423	)		(439	)
Other current assets		(1,054	)		(1,939	)
Other assets		(114	)		109
Accounts payable and accrued liabilities		10,350			6,534
Accrued compensation and related expenses		1,370			1,460
Deferred product revenues		(2,329	)		918
Deferred services revenues		7,471			3,921
Net cash provided by operating activities		28,697			15,083
Investing activities:
Sales of available-for-sale investments		21,815			14,300
Purchases of available-for-sale investments		(42,978	)		(19,815	)
Purchases of property and equipment		(5,478	)		(1,912	)
Acquisition of intangible and other assets, net of cash and
cash equivalents acquired		(15,328	)		(2,249	)
Net cash used in investing activities		(41,969	)		(9,676	)
Financing activities:
Proceeds from stock options exercised		6,440			2,163
Proceeds from issuance of common stock		350			252
Tax benefits from stock-based payment arrangements		6,285			5,970
Net cash provided by financing activities		13,075			8,385
Net (decrease) increase in cash and cash equivalents		(197	)		13,792
Cash and cash equivalents, beginning of period		48,497			34,705
Cash and cash equivalents, end of period	$	48,300		$	48,497
Cash paid during the period for:
Interest	$	1		$	-
Income taxes		853			743
Other non-cash item:
Purchases of property and equipment payable at end of period	$	(23	)	$	29

Condensed Consolidated Statements of Income - GAAP
(in thousands, except per share amounts)
(unaudited)
	2009												2010
		Q1			Q2		Q3		Q4		Total			Q1			Q2			Q3		Q4		Total
Revenues:
Product	$	13,080		$	16,558	$	15,602	$	18,087		$	63,327	$	15,786		$	18,315		$	20,671	$	25,045		$	79,817
Recurring		13,403			13,245		14,343		14,807			55,798		15,925			16,322			16,595		19,898			68,740
Services		2,993			3,092		3,225		2,983			12,293		3,312			4,174			4,565		5,707			17,758
Total revenues		29,476			32,895		33,170		35,877			131,418		35,023			38,811			41,831		50,650			166,315
Costs of revenues:
Product		3,528			4,841		3,952		5,131			17,452		4,799			5,502			6,198		7,369			23,868
Recurring		2,975			3,190		3,178		3,570			12,913		3,423			4,043			4,302		5,223			16,991
Services		2,527			2,518		2,370		2,074			9,489		2,174			2,144			2,465		3,005			9,788
Amortization of intangibles		-			8		16		16			40		16			16			16		35			83
Total cost of revenues		9,030			10,557		9,516		10,791			39,894		10,412			11,705			12,981		15,632			50,730
Gross profit		20,446			22,338		23,654		25,086			91,524		24,611			27,106			28,850		35,018			115,585
Operating expenses:
Sales and marketing		9,214			9,965		9,698		10,264			39,141		10,352			11,480			12,106		13,134			47,072
Research and development		5,626			5,986		6,136		6,355			24,103		6,425			6,945			7,193		7,786			28,349
General and administrative		3,189			3,404		3,536		3,688			13,817		3,836			4,013			3,935		4,800			16,584
Amortization of intangibles		-			4		9		9			22		9			9			9		184			211
Total operating expenses		18,029			19,359		19,379		20,316			77,083		20,622			22,447			23,243		25,904			92,216
Operating income		2,417			2,979		4,275		4,770			14,441		3,989			4,659			5,607		9,114			23,369
Other income (expense):
Interest income, net		108			73		52		48			281		42			67			120		111			340
Other income (expense)		(424	)		649		479		(406	)		298		(775	)		(590	)		337		(118	)		(1,146	)
Total other income (expense)		(316	)		722		531		(358	)		579		(733	)		(523	)		457		(7	)		(806	)
Income before income taxes		2,101			3,701		4,806		4,412			15,020		3,256			4,136			6,064		9,107			22,563
Income tax expense		878			1,604		2,005		1,893			6,380		1,388			1,680			2,561		2,033			7,662
Net income	$	1,223		$	2,097	$	2,801	$	2,519		$	8,640	$	1,868		$	2,456		$	3,503	$	7,074		$	14,901
Net income per share:
Basic	$	0.07		$	0.12	$	0.16	$	0.15		$	0.51	$	0.11		$	0.14		$	0.20	$	0.39		$	0.85
Diluted	$	0.07		$	0.12	$	0.15	$	0.14		$	0.47	$	0.10		$	0.13		$	0.19	$	0.37		$	0.79
Shares used to compute net income per share:
Basic		16,948			17,015		17,148		17,267			17,096		17,320			17,445			17,524		17,956			17,563
Diluted		17,635			18,070		18,486		18,643			18,268		18,708			18,772			18,695		19,302			18,894

Condensed Consolidated Statements of Income - Non-GAAP
(in thousands, except per share amounts)
(unaudited)
	2009												2010
		Q1			Q2		Q3		Q4		Total			Q1			Q2			Q3		Q4		Total
Revenues:
Product	$	13,080		$	16,558	$	15,602	$	18,087		$	63,327	$	15,786		$	18,315		$	20,671	$	25,045		$	79,817
Recurring		13,403			13,271		14,385		14,839			55,898		15,932			16,323			16,595		19,978			68,828
Services		2,993			3,093		3,228		2,984			12,298		3,314			4,175			4,566		5,707			17,762
Total revenues		29,476			32,922		33,215		35,910			131,523		35,032			38,813			41,832		50,730			166,407
Costs of revenues:
Product		3,528			4,841		3,952		5,131			17,452		4,799			5,502			6,198		7,369			23,868
Recurring		2,910			3,140		3,107		3,517			12,674		3,344			3,980			4,216		5,130			16,670
Services		2,527			2,518		2,370		2,074			9,489		2,174			2,144			2,465		3,005			9,788
Total cost of revenues		8,965			10,499		9,429		10,722			39,615		10,317			11,626			12,879		15,504			50,326
Gross profit		20,511			22,423		23,786		25,188			91,908		24,715			27,187			28,953		35,226			116,081
Operating expenses:
Sales and marketing		8,906			9,735		9,346		10,026			38,013		10,028			11,162			11,774		12,878			45,842
Research and development		5,381			5,759		5,880		6,129			23,149		6,127			6,647			6,908		7,489			27,171
General and administrative		2,960			3,134		3,227		3,430			12,751		3,525			3,728			3,609		4,383			15,245
Total operating expenses		17,247			18,628		18,453		19,585			73,913		19,680			21,537			22,291		24,750			88,258
Operating income		3,264			3,795		5,333		5,603			17,995		5,035			5,650			6,662		10,476			27,823
Other income (expense):
Interest income, net		108			73		52		48			281		42			67			120		111			340
Other income (expense)		(424	)		649		479		(406	)		298		(775	)		(590	)		337		(118	)		(1,146	)
Total other income (expense)		(316	)		722		531		(358	)		579		(733	)		(523	)		457		(7	)		(806	)
Income before income taxes		2,948			4,517		5,864		5,245			18,574		4,302			5,127			7,119		10,469			27,017
Income tax expense		79			60		92		113			344		147			133			151		55			486
Net income	$	2,869		$	4,457	$	5,772	$	5,132		$	18,230	$	4,155		$	4,994		$	6,968	$	10,414		$	26,531
Net income per share:
Basic	$	0.17		$	0.26	$	0.33	$	0.30		$	1.07	$	0.24		$	0.29		$	0.40	$	0.58		$	1.51
Diluted		0.15			0.24		0.31		0.28			1.00		0.22			0.27			0.37		0.54			1.40
Shares used to compute net income per share:
Basic		16,948			17,015		17,148		17,267			17,096		17,320			17,445			17,524		17,956			17,563
Diluted		17,635			18,070		18,486		18,643			18,268		18,708			18,772			18,695		19,302			18,894

Supplemental Data
(Dollars in thousands)
	2009															2010
		Q1			Q2			Q3			Q4		Total				Q1			Q2			Q3			Q4		Total
Non-GAAP Adjustments:
Purchase accounting adjustments:
Increase to revenues:
Recurring	$	-		$	26		$	42		$	32		$	100		$	7		$	1		$	-		$	80		$	88
Services		-			1			3			1			5			2			1			1			-			4
Reduction of operating expenses:
Customer Relationships		-			4			9			9			22			9			9			9			139			166
Technology		-			8			16			16			40			16			16			16			35			83
Non-compete agreements		-			-			-			-			-			-			-			-			45			45
Acquisition Costs		-			52			13			-			65			-			-			-			89			89
Total purchase accounting adjustments	$	-		$	91		$	83		$	58		$	232		$	25		$	27		$	26		$	388		$	475
Stock-Based Compensation Expense:
Costs of recurring revenues	$	65		$	50		$	71		$	53		$	239		$	79		$	63		$	86		$	93		$	321
Sales and marketing		308			230			352			238			1,128			324			318			332			256			1,230
Research and development		245			227			254			226			952			298			298			285			297			1,178
General and administrative		229			218			298			258			1,003			311			285			326			328			1,250
Total	$	847		$	725		$	975		$	775		$	3,322		$	1,012		$	964		$	1,029		$	974		$	3,979
Non-cash income tax expense	$	799		$	1,544		$	1,913		$	1,780		$	6,036		$	1,241		$	1,547		$	2,410		$	1,978		$	7,176
Other Information:
Margins (GAAP):
Product		73.0	%		70.8	%		74.7	%		71.6	%		72.4	%		69.6	%		70.0	%		70.0	%		70.6	%		70.1	%
Recurring		77.8	%		75.9	%		77.8	%		75.9	%		76.9	%		78.5	%		75.2	%		74.1	%		73.8	%		75.3	%
Services		15.6	%		18.6	%		26.5	%		30.5	%		22.8	%		34.4	%		48.6	%		46.0	%		47.3	%		44.9	%
Overall		69.4	%		67.9	%		71.3	%		69.9	%		69.6	%		70.3	%		69.8	%		69.0	%		69.1	%		69.5	%
Year-over-year Revenue Growth (GAAP):
Product		-12.2	%		7.6	%		5.7	%		17.1	%		4.7	%		20.7	%		10.6	%		32.5	%		38.5	%		26.0	%
Recurring		14.3	%		6.0	%		15.8	%		15.9	%		13.0	%		18.8	%		23.2	%		15.7	%		34.4	%		23.2	%
Services		4.9	%		13.3	%		10.9	%		-1.5	%		6.7	%		10.7	%		35.0	%		41.6	%		91.3	%		44.5	%
Overall		0.0	%		7.5	%		10.4	%		14.8	%		8.2	%		18.8	%		18.0	%		26.1	%		41.2	%		26.6	%
Orders:
Over $1 million		-			3			4			2			9			3			2			9			5			19
Between $250,000 and $1 million		10			11			8			17			46			11			18			16			26			71
Number of new customers		62			78			67			72			279			71			62			48			77			258
Average new customer order:
Overall	$	98		$	115		$	174		$	187		$	144		$	135		$	178		$	318		$	225		$	206
CaaS		260			35			1,233			47			465			535			446			617			139			401