Rainmaker Systems (VCTL) 10-K 1 Apr 14 2013 FY Annual report Financial data

DOCUMENT_AND_ENTITY_INFORMATIO

DOCUMENT AND ENTITY INFORMATION Document (USD $)	12 Months Ended
In Millions, except Share data, unless otherwise specified	Dec. 31, 2013	Mar. 25, 2014	Jun. 28, 2013
Entity Information [Line Items]	'	'	'
Entity Registrant Name	'RAINMAKER SYSTEMS INC	'	'
Entity Central Index Key	'0001094007	'	'
Current Fiscal Year End Date	'--12-31	'	'
Entity Filer Category	'Smaller Reporting Company	'	'
Document Type	'10-K	'	'
Document Period End Date	31-Dec-13	'	'
Document Fiscal Year Focus	'2013	'	'
Document Fiscal Period Focus	'FY	'	'
Amendment Flag	'false	'	'
Entity Common Stock, Shares Outstanding	'	42,582,731	'
Entity Well-known Seasoned Issuer	'No	'	'
Entity Voluntary Filers	'No	'	'
Entity Current Reporting Status	'Yes	'	'
Entity Public Float	'	'	$16

CONSOLIDATED_BALANCE_SHEETS

CONSOLIDATED BALANCE SHEETS (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Current assets:	'	'
Cash and cash equivalents	$3,633	$4,494
Restricted cash	3	52
Accounts receivable, net	3,554	3,720
Prepaid expenses and other current assets	1,618	1,292
Total current assets	8,808	9,558
Property and equipment, net	691	2,455
Goodwill	0	5,337
Other non-current assets	840	416
Total assets	10,339	17,766
Current liabilities:	'	'
Accounts payable	13,042	7,159
Accrued compensation and benefits	1,001	425
Other accrued liabilities	3,665	3,142
Deferred revenue	1,965	2,311
Current portion of notes payable	3,641	2,727
Total current liabilities	23,314	15,764
Deferred tax liability	26	567
Long-term deferred revenue	1,629	44
Common stock warrant liability	93	348
Other non-current liabilities	172	0
Notes payable, less current portion	0	1,800
Total liabilities	25,234	18,523
Commitments and contingencies (Note 7)	'	'
Stockholders’ deficit:	'	'
Preferred stock, $0.001 par value; 5,000 shares authorized, none issued and outstanding	0	0
Common stock, $0.001 par value; 50,000 shares authorized, 43,975 shares issued and 41,495 shares outstanding at December 31, 2013 and 30,454 shares issued and 28,428 shares outstanding at December 31, 2012	41	27
Additional paid-in capital	137,445	130,402
Accumulated deficit	-149,169	-128,198
Accumulated other comprehensive loss	-336	-261
Treasury stock, at cost; 2,300 shares at December 31, 2013 and 2,026 shares at December 31, 2012	-2,876	-2,727
Total stockholders’ deficit	-14,895	-757
Total liabilities and stockholders’ deficit	$10,339	$17,766

CONSOLIDATED_BALANCE_SHEETS_CO

CONSOLIDATED BALANCE SHEETS CONSOLIDATED BALANCE SHEET (PARENTHETICALS) (USD $)	Dec. 31, 2013	Dec. 31, 2012
Stockholders' Equity	'	'
Preferred stock, par value (USD per share)	$0.00	$0.00
Preferred stock, authorized (in shares)	5,000,000	5,000,000
Preferred stock, issued (in shares)	0	0
Preferred stock, outstanding (in shares)	0	0
Common stock, par value (USD per share)	$0.00	$0.00
Common stock, authorized (in shares)	50,000,000	50,000,000
Common stock, issued (in shares)	43,795,000	30,454,000
Common stock, outstanding (in shares)	41,495,000	28,428,000
Treasury stock (in shares)	2,300,000	2,026,000

CONSOLIDATED_STATEMENTS_OF_COM

CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS (USD $)	12 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Net revenue	$17,681	$25,360	$26,377
Cost of services	12,290	14,397	15,344
Gross margin	5,391	10,963	11,033
Operating expenses:	'	'	'
Sales and marketing	3,409	1,978	3,883
Technology and development	5,526	5,557	7,457
General and administrative	8,789	5,463	7,818
Depreciation and amortization	1,697	1,642	2,380
Impairment of long-lived assets	2,330	0	0
Impairment of goodwill	5,368	0	0
Loss on fair value re-measurement	0	0	44
Total operating expenses	27,119	14,640	21,582
Operating loss	-21,728	-3,677	-10,549
Gain due to change in fair value of warrant liability	-344	-169	-298
Interest and other expense, net	294	216	178
Loss before income tax (benefit) expense	-21,678	-3,724	-10,429
Income tax (benefit) expense	-657	241	19
Net loss from continuing operations	-21,021	-3,965	-10,448
Net income (loss) from discontinued operations (including loss on disposal of $3,341 in 2012)	50	-6,307	-531
Net loss	-20,971	-10,272	-10,979
Foreign currency translation adjustments	-75	329	-452
Comprehensive loss	($21,046)	($9,943)	($11,431)
Basic and diluted net loss per share:	'	'	'
Basic and diluted net loss per share - continuing operations (USD per share)	($0.54)	($0.15)	($0.42)
Basic and diluted net loss per share - discontinued operations (USD per share)	$0	($0.23)	($0.02)
Basic and diluted net loss per share (USD per share)	($0.54)	($0.38)	($0.44)
Weighted average common shares - basic and diluted	38,639	27,123	25,050

CONSOLIDATED_STATEMENTS_OF_COM1

CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS - Parentheticals (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013
Income Statement [Abstract]	'
Loss on disposal of discontinued operations	($3,341)

CONSOLIDATED_STATEMENTS_OF_STO

CONSOLIDATED STATEMENTS OF STOCKHOLDERS' EQUITY (DEFICIT) (USD $)

Total

Common Stock

Treasury Stock

Additional Paid-in Capital

Accumulated Deficit

Accumulated Other Comprehensive Loss

Public Offering

Public Offering

Public Offering

Registered Direct Offering

Registered Direct Offering

Registered Direct Offering

In Thousands, except Share data, unless otherwise specified

Common Stock

Additional Paid-in Capital

Common Stock

Additional Paid-in Capital

Balance at beginning of period at Dec. 31, 2010

$14,259

$22

($2,267)

$124,826

($106,947)

($1,375)

'

'

'

'

'

'

Balance at beginning of period (in shares) at Dec. 31, 2010

'

23,275,199

1,474,810

'

'

'

'

'

'

'

'

'

Increase (Decrease) in Stockholders' Equity [Roll Forward]

'

'

'

'

'

'

'

'

'

'

'

'

Net loss

-10,979

'

'

'

-10,979

'

'

'

'

'

'

'

Foreign currency translation gain (loss)

-452

'

'

'

'

-452

'

'

'

'

'

'

Issuance of common stock (in shares)

'

'

'

'

'

'

'

3,669,709

'

'

'

'

Issuance of common stock

'

'

'

'

'

'

3,285

4

3,281

'

'

'

Proceeds from public offering allocated to warrant liability

-815

'

'

-815

'

'

'

'

'

'

'

'

Exercise of employee stock options (in shares)

15,000

14,581

'

'

'

'

'

'

'

'

'

'

Exercise of employee stock options

15

0

'

15

'

'

'

'

'

'

'

'

Issuance of restricted stock awards (in shares)

'

995,000

'

'

'

'

'

'

'

'

'

'

Issuance of restricted stock awards

1

1

'

'

'

'

'

'

'

'

'

'

Cancellation of restricted stock awards (in shares)

'

-742,813

'

'

'

'

'

'

'

'

'

'

Cancellation of restricted stock awards

-1

-1

'

'

'

'

'

'

'

'

'

'

Stock based compensation

2,066

'

'

2,066

'

'

'

'

'

'

'

'

Surrender of shares for tax withholding (in shares)

'

-398,741

398,741

'

'

'

'

'

'

'

'

'

Surrender of shares for tax withholding

-338

'

-338

'

'

'

'

'

'

'

'

'

Purchases of treasury stock (in shares)

'

0

0

'

'

'

'

'

'

'

'

'

Purchases of treasury stock

0

'

0

'

'

'

'

'

'

'

'

'

Balance at end of period at Dec. 31, 2011

7,041

26

-2,605

129,373

-117,926

-1,827

'

'

'

'

'

'

Balance at end of period (in shares) at Dec. 31, 2011

'

26,812,935

1,873,551

'

'

'

'

'

'

'

'

'

Increase (Decrease) in Stockholders' Equity [Roll Forward]

'

'

'

'

'

'

'

'

'

'

'

'

Net loss

-10,272

'

'

'

-10,272

'

'

'

'

'

'

'

Foreign currency translation gain (loss)

329

'

'

'

'

329

'

'

'

'

'

'

Issuance of common stock (in shares)

'

138,499

'

'

'

'

'

'

'

'

'

'

Issuance of common stock

135

'

'

135

'

'

'

'

'

'

'

'

Release of foreign currency translation loss related to disposal of discontinued operations

1,237

'

'

'

'

1,237

'

'

'

'

'

'

Exercise of employee stock options (in shares)

0

'

'

'

'

'

'

'

'

'

'

'

Issuance of restricted stock awards (in shares)

'

2,145,000

'

'

'

'

'

'

'

'

'

'

Issuance of restricted stock awards

2

2

'

'

'

'

'

'

'

'

'

'

Cancellation of restricted stock awards (in shares)

'

-515,875

'

'

'

'

'

'

'

'

'

'

Cancellation of restricted stock awards

-1

-1

'

'

'

'

'

'

'

'

'

'

Stock based compensation

894

'

'

894

'

'

'

'

'

'

'

'

Surrender of shares for tax withholding (in shares)

'

-152,399

152,399

'

'

'

'

'

'

'

'

'

Surrender of shares for tax withholding

-122

'

-122

'

'

'

'

'

'

'

'

'

Balance at end of period at Dec. 31, 2012

-757

27

-2,727

130,402

-128,198

-261

'

'

'

'

'

'

Balance at end of period (in shares) at Dec. 31, 2012

'

28,428,160

2,025,950

'

'

'

'

'

'

'

'

'

Increase (Decrease) in Stockholders' Equity [Roll Forward]

'

'

'

'

'

'

'

'

'

'

'

'

Net loss

-20,971

'

'

'

-20,971

'

'

'

'

'

'

'

Foreign currency translation gain (loss)

-75

'

'

'

'

-75

'

'

'

'

'

'

Issuance of common stock (in shares)

'

40,000

'

'

'

'

'

'

'

'

12,981,704

'

Issuance of common stock

8

'

'

8

'

'

'

'

'

5,534

13

5,521

Exercise of employee stock options (in shares)

5,000

4,895

'

'

'

'

'

'

'

'

'

'

Exercise of employee stock options

4

0

'

4

'

'

'

'

'

'

'

'

Issuance of restricted stock awards (in shares)

'

1,517,993

'

'

'

'

'

'

'

'

'

'

Issuance of restricted stock awards

2

2

'

'

'

'

'

'

'

'

'

'

Rescission of restricted stock award (in shares)

'

-250,000

'

'

'

'

'

'

'

'

'

'

Rescission of restricted stock award

0

0

'

'

'

'

'

'

'

'

'

'

Cancellation of restricted stock awards (in shares)

'

-954,500

'

'

'

'

'

'

'

'

'

'

Cancellation of restricted stock awards

-1

-1

'

'

'

'

'

'

'

'

'

'

Stock based compensation

1,510

'

'

1,510

'

'

'

'

'

'

'

'

Surrender of shares for tax withholding (in shares)

'

-273,724

273,724

'

'

'

'

'

'

'

'

'

Surrender of shares for tax withholding

-149

'

-149

'

'

'

'

'

'

'

'

'

Balance at end of period at Dec. 31, 2013

($14,895)

$41

($2,876)

$137,445

($149,169)

($336)

'

'

'

'

'

'

Balance at end of period (in shares) at Dec. 31, 2013

'

41,494,528

2,299,674

'

'

'

'

'

'

'

'

'

CONSOLIDATED_STATEMENTS_OF_CAS

CONSOLIDATED STATEMENTS OF CASH FLOWS (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Operating activities:	'	'	'
Net loss	($20,971)	($10,272)	($10,979)
Adjustment for net (income) loss from discontinued operations	-50	6,307	531
Adjustment to reconcile net loss to net cash used in operating activities:	'	'	'
Depreciation and amortization of property and equipment	1,697	1,555	2,151
Amortization of intangible assets	0	87	229
Amortization of debt discount	20	0	0
Loss (gain) on fair value re-measurement	0	0	44
Gain due to change in fair value of warrant liability	-344	-169	-298
Stock-based compensation expense	1,510	810	2,022
Provision (credit) for allowance for doubtful accounts	-4	-38	5
Provision for impairment of credit card receivable	420	0	0
Impairment of other assets	280	0	0
Impairment of long-lived assets	2,330	0	0
Provision for impairment of goodwill	5,368	0	0
Changes in operating assets and liabilities:	'	'	'
Accounts receivable	-365	908	-255
Prepaid expenses and other assets	-902	-397	29
Accounts payable	5,947	1,900	1,017
Accrued compensation and benefits	508	-202	-81
Other accrued liabilities	807	-324	247
Income tax payable	-130	110	-89
Deferred tax liability	-541	93	91
Deferred revenue	1,239	-378	-256
Net cash used in continuing operations	-3,181	-10	-5,592
Net cash provided by (used in) discontinued operations	50	-2,050	265
Net cash used in operating activities	-3,131	-2,060	-5,327
Investing activities:	'	'	'
Purchases of property and equipment	-2,250	-1,146	-1,568
Restricted cash, net	49	-34	70
Consideration received in disposal of discontinued operations	0	845	0
Net cash used in continuing operations	-2,201	-335	-1,498
Net cash used in discontinued operations	0	-842	-98
Net cash used in investing activities	-2,201	-1,177	-1,596
Financing activities:	'	'	'
Proceeds from issuance of common stock	5,534	22	3,285
Proceeds from issuance of common stock from option exercises	4	0	15
Proceeds from borrowings	911	4,555	1,224
Repayment of borrowings	-1,727	-3,954	-680
Repayment of acquisition earnout	0	-113	0
Net proceeds (repayment) on overdraft facility	0	-381	46
Tax payments in connection with treasury stock surrendered	-149	-237	-223
Net cash provided by (used in) continued operations	4,573	-108	3,667
Net cash provided by (used in) discontinued operations	0	-738	115
Net cash provided by (used in) financing activities	4,573	-846	3,782
Effect of exchange rate changes on cash	-102	87	-126
Net decrease in cash and cash equivalents	-861	-3,996	-3,267
Cash and cash equivalents at beginning of period	4,494	8,490	11,757
Cash and cash equivalents at end of period	3,633	4,494	8,490
Supplemental disclosures of cash flow information:	'	'	'
Cash paid for interest	215	187	189
Cash paid for income taxes	49	36	36
Supplemental disclosures of non-cash investing and financing activities:	'	'	'
Warrants issued in borrowings of notes payable	89	0	0
Common stock issued in acquisitions	$0	$112	$0

SUMMARY_OF_SIGNIFICANT_ACCOUNT

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Notes)	12 Months Ended
	Dec. 31, 2013
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'
Summary of Significant Accounting Policies	'
	SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES
	Business
	The accompanying consolidated financial statements include the accounts of Rainmaker Systems, Inc. and its wholly-owned subsidiaries. The Company has two business groups. Our Global Client Services division combines sales and marketing services designed to increase revenue on behalf of our clients. We have solution offerings consisting of service sales and renewals, “Click-to-Cash” or lead development, and sophisticated, high end global call center services. We have developed an integrated solution, the Rainmaker Revenue Delivery PlatformSM, that combines specialized sales and marketing services coupled with our proprietary, renewals software and business analytics.
	Our ViewCentral business provides an end-to-end solution for managing and delivery of training and certification programs, or training-as-a-business, for corporations. The ViewCentral Learning Management System platform is a SaaS, cloud based, on-demand, training management system, available 24x7 with no software installation. This self-service platform is highly configurable, so our customers utilize only the modules they need, branded as they choose. Designed specifically to automate time-consuming manual administration and to maximize training participation, the ViewCentral suite contains tools for before, during and after course delivery.
	Our strategy for long-term, sustained growth is to maintain and improve our position as a leading global provider of B2B sales and marketing solutions in selected markets. A key aspect of this enhanced solution is to provide our clients a way to partner with Rainmaker on a scalable, repeatable and reliable sales model. This enables our clients to turn customer contacts into revenue generating opportunities while simplifying otherwise complex sales and marketing needs. We operate as a seamless extension of our clients' sales and marketing teams incorporating their brands and trademarks and leveraging business practices to amplify existing efforts.
	Principles of Consolidation
	The accompanying consolidated financial statements include the accounts of Rainmaker Systems, Inc. and its wholly-owned subsidiaries. All inter-company balances and transactions have been eliminated in consolidation.
	Basis of Presentation
	In the year ended December 31, 2012, the Company completed the sale of Rainmaker Systems, Ltd. and its wholly owned subsidiary, Rainmaker Asia, Inc. (together “Manila” or “RSL”). RSL met the requirements for presentation as discontinued operations and its operating activities are segregated from the Company's continuing operations including within the consolidated statement of comprehensive loss, and classified solely under the caption loss from discontinued operations, net of tax. As such, certain amounts reported in the accompanying financial statements for 2011 have been retrospectively revised to conform to the 2012 and 2013 presentation. There were no other reclassifications that had a material effect on the previously reported results of operations, total assets or accumulated deficit which are included in the accompanying financial statements.
	Going Concern
	As reflected in the accompanying consolidated financial statements, we had a net loss from continuing operations of $21.0 million and $4.0 million for the years ended December 31, 2013 and 2012, respectively. During the year ended December 31, 2013, we used $3.2 million in operating activities from continuing operations.
	At December 31, 2013, the Company had a net working capital deficit of $14.5 million and our principal source of liquidity consisted of $3.6 million of cash and cash equivalents and $3.6 million of net accounts receivable. Our debt balance as of December 31, 2013 was $3.6 million, of which $3.0 million is due to Comerica Bank on May 1, 2014 and $500,000 due to Agility Capital II, LLC on May 1, 2014, commensurate with the Comerica Credit Facility. See Note 6 for further discussion of our debt agreements. Our accounts payable balance increased from $7.2 million as of December 31, 2012 to $13.0 million as of December 31, 2013. $11.1 million of the December 31, 2013 accounts payable balance is related to a merchant account of a customer that has elected not to renew its contract.
	In April 2013, we issued and sold 13.0 million shares of our common stock in a registered direct offering and raised gross cash proceeds of approximately $5.8 million. In order to meet our operating requirements, we will need to raise additional capital from outside third parties or from the sale of non-strategic assets and restructure our debt. Additionally, we are pursuing a plan to achieve profitable operations through a combination of increased sales and decreased expenses. There can be no assurance that we will be successful in obtaining third party capital, selling non-strategic assets or restructuring our debt. We do not have adequate cash or financial resources to operate for the next twelve months without raising significant additional capital, which raises substantial doubt about our ability to continue as a going concern.
	The accompanying consolidated financial statements have been prepared on a going concern basis, which contemplates the realization of assets and the settlement of liabilities and commitments in the normal course of business. Our ability to continue as a going concern is dependent on our ability to develop profitable operations through implementation of our current business initiatives.  The accompanying consolidated financial statements do not include any adjustments that might be necessary if the we are unable to continue as a going concern.
	Use of Estimates
	The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the financial statements and reported amounts of revenue and expenses during the reporting period. Our estimates are based on historical experience, input from sources outside of the Company, and other relevant facts and circumstances. Actual results could differ materially from those estimates. Accounting policies that include particularly significant estimates are revenue recognition and presentation policies, valuation of accounts receivable, measurement of our deferred tax asset and the corresponding valuation allowance, allocation of purchase price in business combinations, fair value estimates for the expense of employee stock options and warrants and the assessment of recoverability and impairment of goodwill, intangible assets, fixed assets and commitments and contingencies.
	Cash and Cash Equivalents
	We consider all highly liquid investments purchased with an original maturity of three months or less to be cash equivalents. Cash equivalents generally consist of money market funds. The fair market value of cash equivalents represents the quoted market prices at the balance sheet dates and approximates carrying value.
	The following is a summary of our cash and cash equivalents at December 31, 2013 and 2012 (in thousands):
		December 31,
		2013		2012
	Cash and cash equivalents:
	Cash	$	1,992	$	2,854
	Money market funds	1,641		1,640
	Total cash and cash equivalents	$	3,633	$	4,494
	Allowance for Doubtful Accounts
	We maintain allowances for doubtful accounts for estimated losses resulting from the inability of our customers or clients’ customers to make required payments of amounts due to us. The allowance is comprised of specifically identified account balances for which collection is currently deemed doubtful. In addition to specifically identified accounts, estimates of amounts that may not be collectible from those accounts whose collection is not yet deemed doubtful but which may become doubtful in the future are made based on historical bad debt write-off experience. If the financial condition of our clients or our clients' customers was to deteriorate, resulting in an impairment of their ability to make payments, additional allowances may be required. At December 31, 2013 and 2012, our allowance for potentially uncollectible accounts was $11,000 and $15,000, respectively.
	Property and Equipment
	Property and equipment are stated at cost. Depreciation of property and equipment is recorded using the straight-line method over the assets’ estimated useful lives. Computer equipment and capitalized software are depreciated over two to five years and furniture and fixtures are depreciated over five years. Amortization of leasehold improvements is recorded using the straight-line method over the shorter of the lease term or the estimated useful lives of the assets. Amortization of fixed assets under capital leases is included in depreciation expense.
	Costs of internal-use software are accounted for in accordance with Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”) 350-40, Internal Use Software, and FASB ASC 350-50, Website Development Costs. The guidance requires that we expense computer software and website development costs as they are incurred during the preliminary project stage. Once the capitalization criteria of ASC 350-40 and ASC 350-50 have been met, external direct costs of materials and services consumed in developing or obtaining internal-use software, including website development costs, payroll and payroll-related costs for employees who are directly associated with and who devote time to develop the internal-use computer software and associated interest costs are capitalized. We capitalized approximately $1.5 million, $1.1 million and $1.3 million of such costs during the years ended December 31, 2013, 2012 and 2011, respectively. Capitalized costs are amortized using the straight-line method over the shorter of the term of the related client agreement, if such development relates to a specific outsource client, or the software’s estimated useful life, ranging from two to five years. Capitalized internal-use software and website development costs are included in property and equipment on the accompanying balance sheets. For the year ended December 31, 2013, we recorded a charge of $2.3 million to impair long-lived assets. See Note 4 for further discussion of the impairment of long-lived assets.
	Goodwill and Other Intangible Assets
	We completed several acquisitions during the period of February 2005 through January 2010. Goodwill represents the excess of the acquisition purchase price over the estimated fair value of net tangible and intangible assets acquired. Goodwill is not amortized, but instead is tested for impairment at least annually or more frequently if events and circumstances indicate that goodwill might be impaired.
	In our analysis of goodwill and other intangible assets, we apply the guidance of FASB ASC 350-20-35, Intangibles – Goodwill and Other-Subsequent Measurement, in determining whether any impairment conditions exist. In our analysis of other finite lived amortizable intangible assets, we apply the guidance of FASB ASC 360-10-35, Property, Plant and Equipment – Subsequent Measurement, in determining whether any impairment conditions exist. An impairment loss is recognized to the extent that the carrying amount exceeds the asset’s fair value. Intangible assets are attributable to the various technologies and customer relationships of the businesses we have acquired.
	We report segment results in accordance with FASB ASC 280, Segment Reporting. The method for determining what information is reported is based on the way that management organizes the operating segments for making operational decisions and assessments of financial performance. Our chief operating decision maker reviews financial information presented on a consolidated basis for purposes of making operating decisions and assessing financial performance. The chief operating decision maker does not use product line financial performance as a basis for business operating decisions. In accordance with FASB ASC 350-20-35, we are required to test goodwill for impairment at the reporting unit level, which is an operating segment or one level below an operating segment. As of December 31, 2013 and 2012, we concluded that we have one operating and reportable segment and one reporting unit.
	As of December 31, 2013, we performed our annual goodwill impairment evaluation, as required under FASB ASC 350-20-35, and concluded that goodwill was impaired as the carrying value exceeded the estimated implied fair value and a charge of $5.4 million was recorded in the year ended December 31, 2013. At December 31, 2013 and 2012, we had approximately $0 and $5.3 million, respectively, in goodwill recorded on our consolidated balance sheets. At December 31, 2013 and 2012, we had accumulated impairment losses of $16.9 million and $11.5 million, respectively.
	Long-Lived Assets
	Long-lived assets including our purchased intangible assets are amortized over their estimated useful lives. In accordance with FASB ASC 360-10-35, long-lived assets, such as property, equipment and purchased intangibles subject to amortization, are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to the estimated undiscounted future cash flows expected to be generated by the asset. If the carrying amount of an asset exceeds its estimated future cash flows, an impairment charge is recognized for the amount by which the carrying amount of the asset exceeds the fair value of the asset. Assets to be disposed of would be separately presented on the balance sheet and reported at the lower of the carrying amount or fair value less costs to sell, and are no longer depreciated. The assets and liabilities of a business unit intended to be sold that meet certain criteria for being held for sale would be presented separately in the appropriate asset and liability sections of the balance sheet. For the year ended December 31, 2013, we recorded a charge of $2.3 million to impair long-lived assets. See Note 4 for further discussion of the impairment of long-lived assets.
	Revenue Recognition and Presentation
	Substantially all of our revenue is generated from (i) the online sale of our clients products to their small and medium-sized business (“SMB”) customers, (ii) the sale of our clients’ service contracts and maintenance renewals, (iii) lead development and other telesales services, and (iv) software subscriptions for hosted internet sales of web-based training. We recognize revenue from the online sale of our clients' products and the sale of our clients’ service contracts and maintenance renewals on the “net basis”, which represents the amount billed to the end customer less the amount paid to our client. Revenue is recognized when a purchase order from a client’s customer is received, the service or service contract or maintenance agreement is delivered, the fee is fixed or determinable, the collection of the receivable is reasonably assured, and no significant post-delivery obligations remain unfulfilled. Revenue from lead development and other telesales services that we perform is recognized as the services are provided and is generally earned ratably over the service contract period. We earn revenue from our software application subscriptions of hosted online sales of web-based training ratably over each contract period. Since these software subscriptions are usually paid in advance, we have recorded a deferred revenue liability on our balance sheet that represents the prepaid portions of subscriptions that will be earned over the next one to five years.
	Our agreements typically do not contain multiple deliverables, however, if an agreement contains multiple elements, we allocate revenue to each element in an arrangement based on a selling price hierarchy. The selling price for a deliverable is based on its vendor-specific objective evidence ("VSOE"), if available, third-party evidence ("TPE"), if VSOE is not available, or estimated selling price ("ESP"), if neither VSOE nor TPE is available. As we are unable to establish VSOE or TPE for the elements of our arrangements, we establish ESP for each element. If an agreement contains multiple deliverables that do not qualify for separate accounting for the product and service transactions, then the revenue and the cost of related professional services on the entire arrangement is recognized ratably over the contract term beginning on the date of delivery of product or service with customer-specific customization, if any. Entering into agreements with multiple elements with stand-alone value in the future may affect the timing of our revenue recognition and may have an impact on our future financial statements.
	Our revenue recognition policy involves significant judgments and estimates about collectability. We assess the probability of collection based on a number of factors, including past transaction history and/or the creditworthiness of our clients’ customers, which is based on current published credit ratings, current events and circumstances regarding the business of our clients’ customers and other factors that we believe are relevant. If we determine that collection is not reasonably assured, we defer revenue recognition until such time as collection becomes reasonably assured, which is generally upon receipt of cash payment.
	In addition, we provide an allowance in accrued liabilities for the cancellation of service contracts that occurs within a specified time after the sale, which is typically less than 30 days. This amount is calculated based on historical results and constitutes a reduction of the net revenue we record for the commission we earn on the sale.
	Cost of Services
	Cost of services consists of costs associated with promoting and selling our clients’ products and services including compensation costs of telesales personnel, telesales commissions and bonuses, outsourced call center services, costs of designing, producing and delivering marketing services, and salaries and other personnel expenses related to fee-based activities. Cost of services also includes the costs of allocated facility and telephone usage for our telesales representatives as well as other direct costs associated with the delivery of our services, including credit card fees related to the online sale of our clients' products. Most of the costs are personnel related and fluctuate in relation to our net revenue. Bonuses and sales commissions will typically change in proportion to revenue or profitability.
	Income Taxes
	We account for income taxes using the liability method. The liability method requires recognition of deferred tax assets and liabilities for the expected future tax consequences of events that have been recognized in our financial statements, but have not been reflected in our taxable income. A valuation allowance is established to reduce deferred tax assets to their estimated realizable value. Therefore, we provide a valuation allowance to the extent that we do not believe it is more likely than not that we will generate sufficient taxable income in future periods to realize the benefit of our deferred tax assets. At December 31, 2013 and 2012, we had gross deferred tax assets of $46.0 million and $31.8 million, respectively. At December 31, 2013 and 2012, the deferred tax assets were subject to a 100% valuation allowance and therefore are not recorded on our balance sheet as assets. Realization of our deferred tax assets is limited and we may not be able to fully utilize these deferred tax assets to reduce our tax rates.
	FASB ASC 740, Income Taxes, prescribes a recognition threshold and measurement attributes for financial statement disclosure of tax positions taken or expected to be taken on a tax return. Under this guidance, the impact of an uncertain income tax position on the income tax return must be recognized at the largest amount that is more-likely-than-not to be sustained upon audit by the relevant taxing authority. An uncertain income tax position will not be recognized if it has less than a 50% likelihood of being sustained. Additionally, FASB ASC 740 provides guidance on de-recognition, classification, interest and penalties, accounting in interim periods, disclosure and transition.
	Our policy for recording interest and penalties related to uncertain tax positions is to record such items as a component of income before taxes. Penalties, interest paid and interest received are recorded in interest and other expense, net, in the statement of comprehensive loss. There were immaterial amounts accrued for interest and penalties related to uncertain tax positions as of December 31, 2013, 2012 and 2011.
	Stock-Based Compensation
	FASB ASC 718, Compensation - Stock Compensation, establishes standards for the accounting for transactions in which an entity exchanges its equity instruments for goods or services, primarily focusing on accounting for transactions where an entity obtains employee services in share-based payment transactions. This guidance requires companies to estimate the fair value of share-based payment awards on the date of grant. The value of the portion of the award that is ultimately expected to vest is recognized as expense over the requisite service periods in our consolidated statements of operations. See Note 10 for further discussion of this standard and its effects on the financial statements presented herein.
	Concentrations of Credit Risk and Credit Evaluations
	Our financial instruments that expose us to concentrations of credit risk consist primarily of cash and cash equivalents and trade accounts receivable.
	We place our cash and cash equivalents in a variety of financial institutions and limit the amount of credit exposure through diversification and by investing the funds in money market accounts which are insured by the Federal Deposit Insurance Corporation (“FDIC”). At times, the balance of cash deposits is in excess of the FDIC insurance limits.
	We sell our clients’ products and services primarily to business end users and, in most transactions, assume full credit risk on the sale. Credit is extended based on an evaluation of the financial condition of our client’s customer, and collateral is generally not required. Credit losses have historically been immaterial, and such losses have been within management’s expectations.
	In the year ended December 31, 2013, we recorded an out-of-period adjustment to decrease revenue by $38,000 and increase general and administrative expense by $420,000 for an overstatement of credit card receivables. The overstatement of an aggregate of $458,000 relates to unrecorded chargebacks of $293,000 and $165,000 during the third and fourth quarters of fiscal 2012 following the suspension in August 2012 of a merchant account relating to a customer contract. This out-of-period item did not have a material impact on the current and the previously reported periods.
	In the year ended December 31, 2013, three clients each accounted for 10% or more of our net revenue, with Microsoft representing approximately 43% of our net revenue, Symantec representing approximately 24% of our net revenue and Hewlett-Packard representing approximately 10% of our net revenue. In the year ended December 31, 2012, three clients each accounted for 10% or more of our net revenue, with Microsoft representing approximately 35% of our net revenue, Symantec representing approximately 21% of our net revenue and Hewlett-Packard representing approximately 11% of our net revenue. In the year ended December 31, 2011, three clients each accounted for 10% or more of our net revenue, with Microsoft representing approximately 22% of our net revenue, Symantec representing approximately 21% of our net revenue and Hewlett-Packard representing approximately 14% of our net revenue.
	No individual client’s end-user customer accounted for 10% or more of our revenues in any period presented.
	As of December 31, 2013, three customers accounted for 10% or more of our net accounts receivable, with Symantec representing approximately 40% of our net accounts receivable, Microsoft representing approximately 25% of our net accounts receivable, and Hewlett-Packard representing approximately 11% of our net accounts receivable. As of December 31, 2012, three customers accounted for 10% or more of our net accounts receivable with Hewlett-Packard representing approximately 13% of our net accounts receivable, Symantec representing approximately 12% of our net accounts receivable and Comcast representing approximately 11% of our net accounts receivable.
	We have outsourced services agreements with our significant clients that expire at various dates ranging through March 2018. Our agreements with Microsoft expire at various dates from June 2014 through June 2015, and can be terminated with thirty days notice. Our agreements with Hewlett-Packard expire in October 2014 and March 2018 and can generally be terminated prior to expiration with sixty days notice. Symantec has elected not to renew its customer contracts with the Company, which expire on March 31, 2014.
	Fair Value of Financial Instruments
	The amounts reported as cash and cash equivalents, accounts receivable and accrued liabilities approximate fair value due to their short-term maturities.
	The amounts reported as fair value of notes payable are at carrying value at December 31, 2013 and 2012. Accounts payable and notes payable are estimated at December 31, 2013 to have a fair value, using Level 3 input assumptions, of $6.2 million and $3.6 million, respectively, for financial statement disclosure purposes only. At December 31, 2012 the carrying value of notes payable approximated fair value.
	Segment Reporting
In accordance with FASB ASC 280, Segment Reporting, we concluded that we have one operating and reportable segment.
Foreign Currency Translation
The functional currency of our foreign subsidiaries was determined to be their respective local currencies (Canadian Dollar, Philippine Peso and Great Britain Pound). Foreign currency assets and liabilities are translated at the current exchange rates at the balance sheet date. Revenues and expenses are translated at weighted average exchange rates in effect during the period. The related unrealized gains and losses from foreign currency translation are recorded in accumulated other comprehensive loss as a separate component of stockholders’ equity in the consolidated balance sheet, consolidated statement of operations and comprehensive loss. Net gains and losses resulting from foreign exchange transactions are included in interest and other expense, net, in the consolidated statements of operations and comprehensive loss.
Recent Accounting Standards
In February 2013, the FASB issued ASU No. 2013-02 - Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income. This update improves the reporting of reclassifications out of accumulated other comprehensive income by requiring an entity to report the effect of significant reclassifications out of accumulated other comprehensive income on the respective line items in net income if the amount being reclassified is required under U.S. GAAP to be reclassified in its entirety to net income. For other amounts that are not required under U.S. GAAP to be reclassified in their entirety from accumulated other comprehensive income to net income in the same reporting period, an entity is required to cross-reference other disclosures required under U.S. GAAP that provide additional detail about those amounts. We adopted this standard in the first quarter of 2013. Adoption of this standard did not have any material impact on our financial position, results of operations or cash flows.
In March 2013, the FASB issued ASU No. 2013-05 – Foreign Currency Matters. This update requires that an entity should release cumulative currency translation adjustments to net income when the entity ceases to have controlling financial interest in a foreign entity or a group of financial assets in a foreign entity. This new guidance is effective for the first reporting period beginning after December 15, 2013. We adopted this standard in the fourth quarter of 2012 in accounting for the sale of RSL.

NET_LOSS_PER_SHARE

NET LOSS PER SHARE	12 Months Ended
	Dec. 31, 2013
Earnings Per Share [Abstract]	'
Net Loss Per Share	'
	NET LOSS PER SHARE
	Basic net loss per share is computed using the weighted-average number of shares of common stock outstanding during the year. Diluted net loss per share also gives effect, as applicable, to the potential dilutive effect of outstanding stock options and warrants, using the treasury stock method, unvested restricted share awards, and convertible securities, using the if converted method, as of the beginning of the period presented or the original issuance date, if later.
	The following table presents the calculation of basic and diluted net loss per share (in thousands, except per share data):
		Year Ended December 31,
		2013			2012			2011
	Net loss from continuing operations	$	(21,021	)	$	(3,965	)	$	(10,448	)
	Net income (loss) from discontinued operations	50			(6,307		)	(531		)
	Net loss	$	(20,971	)	$	(10,272	)	$	(10,979	)
	Weighted-average shares of common stock outstanding – basic and diluted	38,639			27,123			25,050
	Basic and diluted net loss per share - continuing operations	$	(0.54	)	$	(0.15	)	$	(0.42	)
	Basic and diluted net income (loss) per share - discontinued operations	—			(0.23		)	(0.02		)
	Basic and diluted net loss per share	$	(0.54	)	$	(0.38	)	$	(0.44	)
	For the years ended December 31, 2013, 2012 and 2011, we excluded approximately 3.7 million, 4.0 million and 3.9 million options, warrants and unvested restricted share awards, respectively, from the calculation of diluted net loss per share as these financial instruments were anti-dilutive.

DISCONTINUED_OPERATIONS

DISCONTINUED OPERATIONS	12 Months Ended
	Dec. 31, 2013
Discontinued Operations and Disposal Groups [Abstract]	'
Discontinued Operations	'
	DISCONTINUED OPERATIONS
	In the quarter ended June 30, 2012, the Company concluded that RSL, our Manila-based operations, no longer fit with the long term strategic plans of the Company. The Company committed to a plan to sell our Manila-based operations, which were sold to Shore Solutions, Inc. (“Shore”) in December 2012, as described below. RSL's operating results for the years ended December 31, 2013, 2012 and 2011 are reported as discontinued operations in the consolidated financial statements.
	On December 17, 2012, the Company closed a stock purchase agreement (the “SPA”) with Shore pursuant to which the Company agreed to sell the Company's Manila-based operations of Rainmaker Systems, Ltd. and its wholly owned subsidiary, Rainmaker Asia, Inc., to Shore.
	Pursuant to the SPA, Shore acquired 100% of the issued and outstanding stock of RSL. Under the SPA, the Company received an initial cash payment at closing of $845,000. In addition to the closing payment, the Company may receive additional contingent consideration based on multiple earn-out provisions included within the stock purchase agreement, which provides the Company the ability to receive additional consideration of $300,000 at target plus a nominal percentage of certain revenues of RSL during the period from January 1, 2013 through December 31, 2015. The Company did not record any additional consideration for the year ended December 31, 2013. Rainmaker determined the loss on disposal of our Manila-based operations based on the net book value of RSL as of December 17, 2012 offset by the closing payment, net of the Company’s closing costs. All contingent consideration will be considered earned as determinable at the future measurement periods. The loss on disposal of discontinued operations for the year ended December 31, 2012 was $3.3 million.
	The accompanying consolidated statements of operations and comprehensive loss and cash flows have been reclassified for all periods presented to remove the operating results of RSL from continuing operations and to present the results of RSL as loss from discontinued operations, net of tax. The operating results for the year ended December 31, 2013 represent payments and true up adjustments. Loss on disposal of discontinued operations of $69,000 for the year ended December 31, 2013 is a post-closing adjustment in the working capital at the closing date pursuant to the SPA. Income (loss) from discontinued operations, net of income taxes for all periods presented reflect the operating results of RSL and are as follows (in thousands):
		Year ended December 31,
		2013			2012			2011
	Revenue	$	156		$	10,225		$	11,888
	Cost of services	37			11,103			10,048
	Gross margin	119			(878		)	1,840
	Operating expenses	—			1,988			2,190
	Non-operating expenses	—			100			181
	Income (loss) from discontinued operations, net of tax	119			(2,966		)	(531		)
	Loss on disposal of discontinued operations	(69		)	(3,341		)	—
	Net income (loss) from discontinued operations	$	50		$	(6,307	)	$	(531	)
	RSL cost of services for the year ended December 31, 2012 includes $499,000 related to the write-off of a receivable due to the bankruptcy of a client.

BALANCE_SHEET_COMPONENTS

BALANCE SHEET COMPONENTS	12 Months Ended
	Dec. 31, 2013
Balance Sheet Components [Abstract]	'
Balance Sheet Components	'
	BALANCE SHEET COMPONENTS (in thousands)
	Prepaids and Other Current Assets
	Prepaids and other current assets consist of the following (in thousands):
		December 31,
		2013				2012
	Prepaids and other current assets:
	Prepaid expenses	$	623			$	174
	Deferred professional service costs	252				—
	VAT tax receivable	440				—
	Credit card deposits	—				895
	Other current assets	303				223
	Prepaids and other current assets	$	1,618			$	1,292
	Property and Equipment
		Estimated		December 31,
		Useful Life		2013				2012
	Property and equipment:
	Computer equipment	3 years		$	3,993			$	3,974
	Capitalized software and development	2-5 years		13,208				13,686
	Furniture and fixtures	5 years		309				437
	Leasehold improvements	Lease term		123				232
				17,633				18,329
	Accumulated depreciation and amortization			(17,099		)		(16,015		)
	Construction in process (1)			157				141
	Property and equipment, net			$	691			$	2,455
	_____________
	-1	Construction in process at December 31, 2013 consists primarily of costs incurred to further develop and enhance our ViewCentral platform and implement a new ERP system . Estimated costs to complete the projects are in the range of $125,000 to $150,000, subject to future revisions.
	We evaluated the contract base related to our e-commerce platform business at December 31, 2013 and determined that the property and equipment, principally capitalized software development costs, supporting this business was impaired. An analysis was performed using the Discounted Cash Flow Method of Income Approach using Level 3 inputs under ASC 820. The net cash flows are those expected to be generated from the forecasted base of business, discounted at the Company's weighted average cost of capital of 23%. Based on this analysis, we recorded an impairment charge of $2.3 million in the year ending December 31, 2013.
	Goodwill
	The following table reflects the activity in our accounting for goodwill for the years ended December 31, 2013 and 2012 (in thousands):
	Goodwill:	Total
	Balance at December 31, 2011	$	5,268
	Foreign currency adjustments	69
	Balance at December 31, 2012	5,337
	Foreign currency adjustments	31
	Impairment	(5,368		)
	Balance at December 31, 2013	$	—
	At December 31, 2013, we reported a stockholder' deficit and therefore had a negative carrying value for its single reporting unit. In accordance with Accounting Standards Update 2010-28, due to certain qualitative factors constituting indicators of impairment, we performed a Step 2 analysis of goodwill during the quarter ended December 31, 2013. Such indicators of impairment included a significant decline in revenues, the loss of customers, a deterioration of the Company's liquidity situation and an event of default for the Company's borrowing arrangements. The Step 2 analysis indicated that the carrying value of goodwill exceeded the implied value of goodwill and a charge for impairment of goodwill of $5.4 million was recorded for the year ended December 31, 2013.
	The following valuation methods were employed in determining the implied value of goodwill:
	•	The Discounted Cash Flow method of the Income Approach;
	•	The Multi-period Excess Earnings Method of the Income Approach was utilized to derive the fair value of the Customer Relationships;
	•	The Relief from Royalty Method of the Income Approach was utilized to derive the fair value of the Existing Technology and Trade Name; and
	•	The Cost Approach was utilized to derive the fair value of the Assembled & Trained Workforce.
	The significant assumptions that are Level 3 unobservable inputs used in the impairment analysis are as follows:
	•	Weighted average cost of capital of 23%;
	•	Customer attrition rate of 20%; and
	•	Terminal growth rate of 5%.
	At December 31, 2013 and 2012, we had accumulated goodwill impairment losses of $16.9 million and $11.5 million, respectively.
	Other Non-current Assets
	Other non-current assets consist of the following (in thousands):
		December 31,
		2013				2012
	Other non-current assets:
	Deposits	$	4			$	26
	Credit card reserve deposits	391				390
	Deferred professional service costs	445				—
	Other non-current assets	$	840			$	416
	Other Accrued Liabilities
	Other accrued liabilities consist of the following (in thousands):
		December 31,
		2013				2012
	Other accrued liabilities:
	Payable to customers	$	1,158			$	1,058
	Accrued professional fees	663				652
Accrued VAT taxes	248				148
Accrued sales tax	229				320
Settlement liability	200				—
Reseller rebates	190				196
Other liabilities	977				768
Other accrued liabilities	$	3,665			$	3,142

ACQUISITIONS_Notes

ACQUISITIONS (Notes)	12 Months Ended
	Dec. 31, 2013
Business Combinations [Abstract]	'
Acquisitions	'
	ACQUISITIONS
	Optima Consulting Partners Ltd.
	On January 29, 2010, our wholly-owned subsidiary Rainmaker Europe entered into and closed a stock purchase agreement with the shareholders of Optima, a B2B lead development provider with offices then in England, France and Germany. Under the terms of the agreement, we acquired all of the outstanding stock of Optima in exchange for a cash payment of $492,000, 480,000 shares of Rainmaker common stock valued at approximately $701,000, and a note payable of $350,000 payable in two installments with $200,000 plus accrued interest due eighteen months from the closing date and $150,000 plus accrued interest due twenty-four months after the closing date, subject to post closing conditions.
	The stock purchase agreement also provided for two potential additional payments of $375,000 each in a combination of stock and/or cash contingent on the achievement of certain performance metrics in fiscal 2010 and fiscal 2011, and subject to post closing conditions. The fair value of the potential additional payments was derived using the Company's estimates (Level 3 inputs) of a 50% probability of achievement. The 2010 achievement level was not met. In 2010, the Company reduced the estimated fair value of the contingent consideration liability by $190,000 and recorded a corresponding gain on re-measurement of this liability within operating expenses. In 2011, the Company recorded a $44,000 loss on the re-measurement of this liability as it became apparent that a portion of the achievement level was met. As of December 31, 2011, the Company accrued $225,000 as contingent consideration relating to the Optima acquisition. In April 2012, the Company made a payment of $225,000 based on the achievement of performance metrics for the year ended December 31, 2011 per the stock purchase agreement. The liability was settled with both cash and equity consideration in accordance with the stock purchase agreement. Also see Note 8 for disclosure regarding the fair value of financial instruments.
	As noted above, we issued common stock as consideration in the Optima acquisition during the two-year period ended December 31, 2012. The following table summarizes the common stock issued in this transaction:
		(in thousands, except share and per share amounts)
	Acquisition	Transaction	# of Common	Market Price		Value of Shares		Registration
		Date	Shares	Used per		Issued		Effective Date
			Issued	Share
	Optima Consulting Partners Ltd.	January 29, 2010	480,000	$	1.46	$	701	Not applicable
	These shares were not registered, as they are sellable under Rule 144 of the Securities Act of 1933, as amended, and the holding period had expired as of December 31, 2012. Half of these shares were subject to a contractual agreement and remained non-transferrable until July 29, 2011.

LONGTERM_DEBT_OBLIGATIONS

LONG-TERM DEBT OBLIGATIONS	12 Months Ended
	Dec. 31, 2013
Debt Disclosure [Abstract]	'
Long-term Debt Obligations	'
	LONG-TERM DEBT OBLIGATIONS
	Long-term debt consists of the following (in thousands):
		December 31,			December 31,
		2013			2012
	Comerica term loan	$	1,800		$	3,000
	Comerica revolving line	1,230			1,493
	Agility line of credit, net of discount of $96 and $0	404			—
	Notes payable – insurance	207			34
	Total notes payable	3,641			4,527
	Less: current portion	(3,641		)	(2,727		)
	Total notes payable, less current portion	$	—		$	1,800
	Comerica Bank Credit Facility
	On June 14, 2012, the Company entered into a Loan and Security Agreement with Comerica Bank (the “Comerica Credit Facility”), which replaced Bridge Bank, N.A. as the Company's primary lender. The maximum amount of credit available to the Company under the Comerica Credit Facility at inception was $5 million, comprised of a $3 million term loan facility (“Term Loan”) and a $2 million revolving line of credit (“Revolving Line”), which included a $500,000 sub-facility for letters of credit and certain credit card services. Under the terms of the Comerica Credit Facility, The Company could request advances under (i) the Term Loan until December 14, 2012, and (ii) the Revolving Line in an aggregate outstanding amount not to exceed the lesser of (A) the Revolving Line or (B) the borrowing base, which is 80% of our eligible accounts receivable balances, less the aggregate face amount of letters of credit issued and the aggregate limits of any credit cards issued and any merchant credit card processing reserves. Term Loan advances outstanding on December 14, 2012 became payable in thirty equal monthly installments of principal, plus accrued interest, beginning on January 1, 2013. Amounts borrowed under the Revolving Line became due on December 14, 2013, which was subsequently extended to May 1, 2014, as described below. As of December 31, 2013, there was $1.8 million outstanding under the Term Loan and $1.2 million outstanding under the Revolving Line
	The interest rate per annum for advances under the Comerica Credit Facility is the Prime Referenced Rate, as defined in the Comerica Credit Facility, plus the applicable margin. Prior to March 1, 2014, the applicable margin is one and one half percent (1.50%) per annum for the Revolving Line and two and one quarter percent (2.25%) per annum for the Term Loan. Beginning March 1, 2014, the applicable margin is two and one quarter percent (2.25%) per annum for the Revolving Line and one and one half percent (1.50%) per annum for the Term Loan. The interest rates on our Term Loan and Revolving Line were 5.50% and 4.75%, respectively, as of December 31, 2013.
	The Comerica Credit Facility is secured by substantially all of Rainmaker’s consolidated assets. Rainmaker must comply with certain financial covenants, including maintaining a minimum liquidity ratio with respect to all indebtedness owing to Comerica Bank of at least 1.25 to 1.00. The Comerica Credit Facility contains customary covenants that will, subject to limited exceptions, require Comerica Bank’s approval to, among other things, (i) create liens; (ii) make capital expenditures; (iii) pay cash dividends; and (iv) merge or consolidate with another company. The Comerica Credit Facility also provides for customary events of default, including nonpayment, breach of covenants, material adverse events, payment defaults of other indebtedness, failure to deliver audited financial statements with an unqualified opinion, and certain events of bankruptcy, insolvency and reorganization that may result in acceleration of outstanding amounts under the Comerica Credit Facility. If we are not able to comply with such covenants or if any event of default otherwise occurs, our outstanding loan balance could become due and payable immediately and our existing credit facilities with Comerica Bank could be canceled. As of December 31, 2013, we were not in compliance with all loan covenants as we were past due on repayment of the amounts outstanding under the Revolving Line.
	On February 27, 2014, Comerica Bank issued a notice of default as the amounts outstanding under the Revolving Line were past due. The notice of default also stated that Comerica Bank would not take any action to enforce its rights and remedies under the Comerica Credit Facility but reserved the right to do so in the future. On March 19, 2014, the Company and Comerica Bank entered into a forbearance agreement pursuant to which Comerica Bank agreed to extend the scheduled maturity date of the Revolving Line until May 1, 2014. In addition, under the terms of the forbearance agreement, (i) the amounts outstanding under the Term Loan are due on May 1, 2014, coterminous with the Revolving Line, (ii) advances under the Revolving Line are limited to $1,000,000 at any time outstanding, (iii) restricted cash in the amount of $1,562,000 will be held in a segregated deposit account at Comerica Bank as additional collateral for the Term Loan, (iv) effective March 1, 2014, the applicable margin for the Revolving Line was increased to two and one quarter percent (2.25%), and for the Term Loan was decreased to one and one half percent (1.50%), and (v) the Company must satisfactorily address a material accounts payable owed to a customer by April 1, 2014.
	Agility Capital Credit Facility
	On October 30, 2013, the Company closed a Loan Agreement (the "Agility Loan Agreement") with Agility Capital II, LLC (“Agility”), providing for a revolving line of credit of up to $500,000, which amount may be increased to $650,000 under certain conditions (the “Maximum Revolving Line”). The Company may request advances under the Agility Loan Agreement in an aggregate outstanding amount not to exceed the lesser of (i) the applicable Maximum Revolving Line or (ii) a borrowing base equal to 30% of the Company's eligible accounts receivable balances. Amounts borrowed under the Agility Loan Agreement are due on the earlier of (i) the date on which the Company’s borrowings under its loan agreement with Comerica Bank become due and payable, and (ii) October 25, 2014. The interest rate per annum for advances under the Loan Agreement is 12.00%. If a default occurs under the Loan Agreement, the interest rate per annum for advances under the Loan Agreement would increase to 18.00%. In addition, if a default in the payment of principal occurs under the Loan Agreement, the Company would be required to pay a default fee equal to $10,000 plus an additional $15,000 for each subsequent 30-day period during which such payment default remains uncured. The Agility Loan Agreement became due on December 14, 2013, commensurate with the Comerica Credit Facility. On February 28, 2014, Agility issued a notice of default due to the notice of default issued by Comerica Bank, as discussed above. The Company paid a default fee of $10,000 to Agility on February 28, 2014 for failure to pay principal when due. Such default was subsequently cured as a result of the extension of the maturity date to May 1, 2014, commensurate with the extension of the scheduled maturity date of the Revolving Line.
	The Agility Loan Agreement is secured by substantially all of Rainmaker’s consolidated assets. The Agility Loan Agreement contains customary covenants that will, subject to limited exceptions, require Agility’s approval to, among other things, (i) create liens; (ii) acquire or transfer assets outside of the ordinary course of business; (iii) pay cash dividends; and (iv) merge or consolidate with another company. The Agility Loan Agreement also requires that the Company comply with the financial covenants contained in its loan agreement with Comerica Bank. The Agility Loan Agreement also provides for customary events of default, including nonpayment, breach of covenants, payment defaults of other indebtedness, and certain events of bankruptcy, insolvency and reorganization that may result in acceleration of outstanding amounts under the Agility Loan Agreement. The Company’s obligations under the Agility Loan Agreement are subordinated to the Company’s obligations under its loan agreement with Comerica Bank, pursuant to a subordination agreement between Agility and Comerica Bank. As of December 31, 2013, there was $500,000 outstanding under the Agility Loan Agreement.
	In addition, Agility received a warrant to purchase 216,667 shares of the Company's common stock. The warrant has a 7-year term and an exercise price of $0.45 per share. The warrant may also be exercised by way of a cashless exercise. The warrant also contains provisions that protect its holder against dilution by adjustment of the exercise price and the number of shares issuable thereunder in certain events such as future issuances of common stock at a price below the warrant's exercise price, stock dividends, stock splits and other similar events. The fair value of the warrant upon issuance is recorded as a discount to the face value of the Maximum Revolving Line and is amortized to interest expense over the one year life of the note.
	Bridge Bank Credit Facility
	In April 2004, we entered into a business loan agreement and a commercial security agreement with Bridge Bank (the “Bridge Credit Facility”). The Bridge Credit Facility, as last amended in November 2011, had a maturity date of December 10, 2012. The maximum amount of credit that could be borrowed under the Bridge Credit Facility was $6 million, subject to a borrowing base, and included a $1.0 million sub-facility for standby letters of credit. The interest rate per annum for advances under the Bridge Credit Facility was equal to the greater of (i) 3.5%, or (ii) one quarter of one percent (0.25%) above the prime lending rate. In June 2012, we terminated the Bridge Credit Facility and repaid all borrowings thereunder.
	In July 2005, we issued an irrevocable standby letter of credit in the amount of $100,000 to our landlord for a security deposit for our corporate headquarters located in Campbell, California. The letter of credit issued by Bridge Bank was replaced in July 2012 by a letter of credit in like amount issued by Comerica Bank under the Credit Facility described above.
	In December 2010, we issued an irrevocable standby letter of credit in the amount of 250,000 Great Britain Pounds to Barclays Bank PLC to secure our overdraft facility described below. The letter of credit was issued by Bridge Bank and we terminated this letter of credit in June 2012.
	Overdraft Facility
	On November 25, 2010, our subsidiary, Rainmaker EMEA Limited, established an overdraft facility with Barclays Bank PLC in the amount of 247,500 Great Britain Pounds. This overdraft facility was secured by a 250,000 Great Britain Pounds standby letter of credit issued by Bridge Bank as noted above. In June 2012, we repaid and terminated the overdraft facility.
	Notes Payable – Optima acquisition
	On January 29, 2010, we entered into and closed a stock purchase agreement for Optima Consulting Partners Limited (“Optima”). In accordance with this agreement, we entered into a note payable for $350,000 payable in two installments, with $200,000 plus accrued interest due eighteen months from the closing date and $150,000 plus accrued interest due twenty-four months after the closing date. We paid the first installment of the note in July 2011 and fully settled the liability by paying the second installment in January 2012. The interest rate on the note payable was 0.4% per year and we recorded the present value of the note payable discounted over two years at a rate of 6.2%. The resulting discount on note payable was amortized over the two-year term of the note.
	Notes Payable – insurance
	On August 13, 2012, we entered into an agreement with AON Private Risk Management to finance our 2012 to 2013 insurance premiums with AFCO Acceptance Corporation in the amount of $62,000. The interest rate on the note payable was 6.07% and the note was payable in nine equal monthly installment payments beginning in September 2012. The note was fully paid in July 2013.
	On December 11, 2013, we entered into an agreement with AON Private Risk Management to finance our 2013 to 2014 insurance premiums with First Insurance Funding Corp. in the amount of $237,000. The interest rate on the note payable is 4.99% and the note is payable in eight equal monthly installment payments beginning in December 2013. As of December 31, 2013, the remaining liability under this financing agreement was $207,000.
	Future debt maturities at December 31, 2013 are as follows (in thousands):
	2014	$	3,737
	2015 and thereafter	—
	Total	$	3,737

COMMITMENTS_AND_CONTINGENCIES_

COMMITMENTS AND CONTINGENCIES (Notes)	12 Months Ended
	Dec. 31, 2013
Commitments and Contingencies Disclosure [Abstract]	'
Commitments Contingencies	'
	COMMITMENTS AND CONTINGENCIES
	Lease Commitments
	As of December 31, 2013, our operating commitments include operating leases for our facilities and certain property and equipment that expire at various dates through 2015 which are described in more detail below. These arrangements allow us to obtain the use of facilities without purchasing them. If we were to acquire these assets, we would be required to obtain financing and record a liability related to the financing of these assets. Leasing these assets under operating leases allows us to use these assets for our business while minimizing the obligations and upfront cash flow related to purchasing the assets.
	In October 2009, we executed a second amendment to the operating lease for our corporate headquarters in Campbell, California to reduce our lease cost. Under this amendment, we reduced the amount of space that we lease to 16,430 square feet. On October 31, 2012, the Company executed a third amendment of the operating lease for our corporate headquarters, effective December 1, 2012, with a three-year term. On January 31, 2013, the Company executed a fourth amendment to the Campbell operating lease, effective February 1, 2013, providing an additional 3,936 square feet of space. The fourth amendment did not modify the three-year term of the third amendment to the Campbell operating lease. Annual base rent under the amended lease was approximately $365,000 in the first year of the lease, or $208,000 after deducting free base rent in the first three months of the amended lease, and increases by approximately 3% each year thereafter for the remaining term. In addition, we will continue to pay our proportionate share of operating costs and taxes based on our occupancy, and an irrevocable standby letter of credit issued to the landlord was reduced to $40,000 for a security deposit. On July 2, 2013, we executed the fifth amendment to the Campbell operating lease effective July 1, 2013, providing an additional 6,771 square feet of space. The fifth amendment to the Campbell operating lease did not change the terms of the lease as previously amended. Annual base rent under the amended lease is approximately $536,000 in the first year of the lease and increases by 3% each year thereafter for the remaining term. The fifth amendment to the Campbell operating lease increased the irrevocable standby letter of credit issued to the landlord to $61,000.
	In September 2011, we extended an existing lease in Austin, Texas on approximately 21,388 square feet of space for a term of 24 months through December 31, 2013. Annual rent under the lease approximated $212,000, or $18,000 monthly. Additionally, we paid our proportionate share of maintenance on the common areas in the business park. On January 25, 2013, the Company announced the closure of the Company's Austin facility as operations were to be consolidated in our headquarters in Campbell, California and our United Kingdom location as part of a strategic reallocation of resources designed to increase levels of service to customers and generate operating cost savings. On May 10, 2013, the Company agreed to terminate the Austin facility lease effective September 15, 2013. During the year ended December 31, 2013, the Company recorded a charge of $179,000 related to the Austin facility closure.
	In October 2012, we executed an office lease agreement for office space in Godalming outside of London, where we have call center operations. The facility’s 5,000 square feet of call center space will be utilized to better accommodate our current operations in Europe and provide additional space for expansion. The lease has a thirty-month term and terminates in March 2015. Annual base rent for this facility is 28,000 Great Britain Pounds. Based on the exchange rate at December 31, 2013, annual rent is approximately $45,000.
	Rent expense under operating lease agreements for continuing operations during the years ended December 31, 2013, 2012 and 2011 was $535,000, $773,000 and $903,000 respectively. Rent expense for the year ended December 31, 2011 includes $99,000 related to the closure of our Montreal facility. The Company incurred rent expense under operating lease agreement for our discontinued operations during the years ended December 31, 2013, 2012 and 2011 of $0, $158,000 and $207,000, respectively.
	Future minimum payments under our non-cancelable operating leases with terms in excess of one year at December 31, 2013 are as follows (in thousands):
	2014	$	590
	2015	566
	2016 and thereafter	46
	Total minimum payments	$	1,202
	Contingencies
	On February 8, 2013, the Company's former Chief Executive Officer, Michael Silton, filed a demand for arbitration and complaint with the American Arbitration Association, alleging breach of contract and other causes of action relating to the termination of Mr. Silton's employment with the Company in October 2012. Mr. Silton sought full payment of severance benefits in the amount of approximately $1.0 million, plus compensation for unused vacation, related penalties and punitive damages. On March 21, 2013, the Company filed a responsive pleading in the arbitration proceedings. On May 15, 2013, the American Arbitration Association appointed an arbitrator. Thereafter, Mr. Silton withdrew his arbitration claim and on May 22, 2013, filed a complaint against the Company in the Santa Clara Superior Court. The allegations and causes of action were the same as the complaint filed with the American Arbitration Association. On July 5, 2013, the Company filed an answer to Mr. Silton's complaint and a cross-complaint against Mr. Silton. On or about August 1, 2013, Mr. Silton filed an answer to the cross-complaint. Between July and December 2013, the parties served and responded to written discovery requests and produced documents. In January 2014, the parties agreed to proceed to mediation. On January 28, 2014, the parties reached a settlement at mediation and executed a confidential settlement agreement. Pursuant to the settlement agreement, and in exchange for a release of claims, Mr. Silton received a payment from the Company's insurer and 1,000,000 shares of the Company's common stock. A portion of the payment and the shares of common stock was paid to Mr. Silton's legal counsel. After effectuating the terms of the settlement, the case was formally dismissed on March 17, 2014. In connection with the settlement agreement, the Company recorded a charge of $200,000 in the year ended December 31, 2013.
	On July 9, 2013, YKnot Holdings LLC (“YKnot”) filed a complaint seeking damages against the Company in the Santa Clara Superior Court alleging breach of contract and related causes of action arising from the eCommerce Processor Agreement (the “Agreement”) entered into by YKnot and the Company in January 2012.  The central allegation in the complaint alleged that the Company failed to timely pay over certain reserves held by the Company against chargebacks and returns relating to YKnot's products in accordance with the Agreement.  On August 12, 2013, the Company filed an answer to the complaint and filed a cross-complaint against YKnot.  In January 2014, the parties agreed to proceed to mediation. On January 28, 2014, the parties reached a settlement at mediation and executed a settlement agreement pursuant to which the Company and YKnot agreed to a mutual "walk away" settlement and release with no money or other consideration paid to either party.
	From time to time in the ordinary course of business, we are subject to claims, asserted or unasserted, or named as a party to lawsuits or investigations. We are not aware of any asserted or unasserted legal proceedings or claims that we believe would have a material adverse effect on our financial condition or results of operations.
	Guarantees
	On July 18, 2012, we issued an irrevocable standby letter of credit in the amount of $100,000 to our landlord for a security deposit for our corporate headquarters located in Campbell, California. The letter of credit was issued by Comerica Bank under the Credit Facility. On October 31, 2012, the Company executed a third amendment to the Campbell operating lease for our corporate headquarters in which the security deposit was reduced to $30,000. On January 31, 2013, the Company executed a fourth amendment to the Campbell operating lease in which the security deposit was increased to $40,000. On July 2, 2013, the Company executed a fifth amendment to the Campbell operating lease in which the security deposit was increased to $61,000.
	Our customer contracts typically require us to contingently indemnify against certain qualified third party claims. The terms of such obligations vary. Generally, a maximum obligation is not explicitly stated. Because the obligated amounts of these types of agreements often are not explicitly stated, the overall maximum amount of the obligations cannot be reasonably estimated. Historically, we have not had to make any payments for these obligations, and no liabilities have been recorded for these obligations on our balance sheets as of December 31, 2013 and 2012.
	Restricted Cash
	Restricted cash represents the reserve for the refunds due for non-service payments inadvertently paid to us by our clients’ customers instead of paid directly to our clients. At the time of cash receipt, we record a current liability for the amount of non-service payments received.

FAIR_VALUE_MEASUREMENTS_Notes

FAIR VALUE MEASUREMENTS (Notes)	12 Months Ended
	Dec. 31, 2013
Fair Value Disclosures [Abstract]	'
Fair Value Measurements	'
	FAIR VALUE MEASUREMENTS
	Fair value is the exchange price that would be the amount received for an asset or paid to transfer a liability in an orderly transaction between market participants. In arriving at a fair value measurement, we use a fair value hierarchy based on three levels of inputs, of which the first two are considered observable and the last unobservable. The three levels of inputs used to establish fair value are the following:
	Level 1	—    Quoted prices in active markets for identical assets or liabilities;
	Level 2	—    Inputs other than Level 1 that are observable, either directly or indirectly, such as quoted prices for similar assets or liabilities; quoted prices in markets that are not active; or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities; and
	Level 3	—    Unobservable inputs that are supported by little or no market activity and that are significant to the fair value of the assets or liabilities.
	A summary of the activity of the fair value of the Level 3 liabilities for the years ended December 31, 2013 and 2012 is as follows (in thousands):
		Beginning			Transfers In (Out)			Loss(Gain) on Fair			Foreign			Ending Fair
		Value of						Value Re-			Currency			Value of Level 3
		Level 3						measurement			Adjustment			Liabilities
		Liabilities
	31-Dec-13
	Common stock warrant liability	$	348		$	89		$	(344	)	$	—		$	93
	31-Dec-12
	Contingent consideration — Optima (1)	$	225		$	(225	)	$	—		$	—		$	—
	Common stock warrant liability	$	517		$	—		$	(169	)	$	—		$	348
	31-Dec-11
	Contingent consideration — Optima (1)	$	182		$	—		$	44		$	(1	)	$	225
	Common stock warrant liability	$	—		$	815		$	(298	)	$	—		$	517
	____________
	-1	The contingent consideration paid under the Optima stock purchase agreement was $225,000 based on the achievement of certain performance metrics for the calendar year ended December 31, 2011. The contingent consideration payment was transferred from our fair value measurements once the final calculation was determinable. The liability was settled in April 2012 in accordance with the guidelines of the Optima Stock Purchase Agreement.
	The following table represents the fair value hierarchy for our financial assets and liabilities held by us measured at fair value on a recurring basis (in thousands):
		Level 1			Level 2			Level 3
	December 31, 2013
	Assets:
	Money market funds (1)	$	1,641		$	—		$	—
	Liabilities:
	Common stock warrant liability (2)	$	—		$	—		$	93
	December 31, 2012
	Assets:
	Money market funds (1)	$	1,640		$	—		$	—
	Liabilities:
	Common stock warrant liability (2)	$	—		$	—		$	348
	____________
	-1	Money market funds are valued using active quoted market rates.
	-2	The fair value of our common stock warrant liability (see Note 6 - Long-Term Debt Obligations and Note 10 - Stockholders' Equity) is determined using the Black–Scholes valuation method utilizing the quoted price of our common stock in an active market. Volatility is estimated based on the historical market activity of our stock. The expected life is based on the remaining contractual term of the warrants and the risk free interest rate is based on the implied yield available on U.S. Treasury Securities with a maturity equivalent to the warrants' remaining contractual term. See detailed inputs below.
	The Company uses the Black-Scholes model to value our common stock warrant liability. The following are the assumptions used to measure the common stock warrant liability at December 31, 2013 and 2012, which were determined in a manner consistent with that described for stock option awards as set forth in Note 10:
		December 31,
		2013		2012
	Expected life in years	2.50 - 6.75		3.5
	Volatility	88.84	%	65.99	%
	Risk-free interest rate	0.78% to 2.45%		0.34	%
	Dividend rate	—	%	—	%
	The amounts reported as cash and cash equivalents, accounts receivable and accrued liabilities approximate fair value due to their short-term maturities.
	The amounts reported as fair value of notes payable are at carrying value at December 31, 2013 and 2012. Accounts payable and notes payable are estimated at December 31, 2013 to have a fair value, using Level 3 input assumptions, of $6.2 million and $3.6 million, respectively, for financial statement disclosure purposes only. At December 31, 2012 the carrying value of notes payable approximated fair value. The Company also used Level 3 input assumptions to determine the fair value of goodwill and certain capitalized software which are not recorded on a recurring fair value basis.

INCOME_TAXES

INCOME TAXES	12 Months Ended
	Dec. 31, 2013
Income Tax Disclosure [Abstract]	'
Income Taxes	'
	INCOME TAXES
	The components of loss before income taxes from continuing operations are as follows (in thousands):
		Year Ended December 31,
		2013			2012			2011
	United States	$	(20,536	)	$	(3,540	)	$	(10,176	)
	Foreign	(1,142		)	(184		)	(253		)
	Loss before income tax expense	$	(21,678	)	$	(3,724	)	$	(10,429	)
	Income tax expense for the years ended December 31, 2013, 2012 and 2011 consists of the following (in thousands):
		Year Ended December 31,
		2013			2012			2011
	Current:
	Federal	$	—		$	—		$	(38	)
	State	(16		)	43			44
	Foreign	(100		)	104			(74		)
		(116		)	147			(68		)
	Deferred:
	Federal	(522		)	86			86
	State	(37		)	8			4
	Foreign	18			—			(3		)
		(541		)	94			87
	Total income tax (benefit) expense	$	(657	)	$	241		$	19
	Income tax expense for discontinued operations for the years ended December 31, 2013, 2012 and 2011 (in thousands) is $0, $95, and $96, respectively. The income tax benefit recorded in the year ended December 31, 2013 is primarily a result of the impairment of goodwill.
	A reconciliation between the income tax benefit computed by applying the U.S. federal tax rate to loss before income taxes and actual income tax expense for the years ended December 31, 2013, 2012 and 2011 is as follows (in thousands):
		Year Ended December 31,
		2013			2012			2011
	Tax benefit computed at federal statutory rate	$	(7,353	)	$	(1,266	)	$	(3,546	)
	Effect of state income taxes	(48		)	36			33
	Foreign rate differential	466			61			8
	Change in valuation allowance	6,284			1,163			3,392
	Stock based compensation	120			96			391
	Other	(126		)	151			(259		)
	Total income tax (benefit) expense	$	(657	)	$	241		$	19
	Deferred income taxes reflect the net tax effects of temporary differences between the value of assets and liabilities used for financial reporting purposes and the amounts used for income tax purposes. Significant components of our deferred tax assets as of December 31, 2013 and 2012 are as follows (in thousands):
		December 31,
		2013			2012
	Deferred tax assets:
	Net operating loss carryforwards	$	41,014		$	27,841
	Depreciation and amortization	3,919			2,778
	Accrued reserves and other	1,036			1,162
	Total deferred tax assets	45,969			31,781
	Valuation allowance	(45,964		)	(31,781		)
	Net deferred tax asset	5			—
	Deferred tax liabilities:
	Fixed Assets	(31		)	—
	Acquired goodwill	—			(567		)
	Total deferred tax liability	$	(26	)	$	(567	)
	Realization of deferred tax assets is dependent upon future taxable earnings, the timing and amount of which are uncertain. Due to the cumulative operating losses in earlier years and continued significant loss in the most recent year, management believes that it is more likely than not that the deferred tax assets will not be realizable in future periods. The valuation allowance for deferred tax assets increased approximately $13.5 million and $1.2 million during the years ended December 31, 2013 and 2012, respectively. The increase in valuation allowance is mainly due to current year losses.
	As of December 31, 2013, we have net operating loss carryforwards for federal and state of California tax purposes of $101.6 million and $34.3 million, respectively. The net operating loss carryforwards will expire at various dates beginning in 2020 through 2033 for federal tax purposes, if not utilized. The net operating loss for California tax purposes will begin to expire in 2014 through 2033, if not utilized. As of December 31, 2013, we also have a capital loss of $11.5 million and $4.5 million, respectively, for federal and California income tax purposes. Both federal and California capital losses will expire in 2017, if not utilized.
	Internal Revenue Code Section 382 places a limitation (the "Section 382 Limitation") on the amount of taxable income that can be offset by net operating loss carryforwards after a change in control (generally greater than 50% change in ownership) of a loss corporation. California has similar rules limiting net operating loss carryforwards. We performed a new analysis of prior ownership changes under IRC Section 382 up to December 31, 2013. The analysis concluded that the Company had not incurred any new ownership changes since the last performed analysis as of December 31, 2006.
	Federal income taxes have not been provided for on a portion of the unremitted earnings of foreign subsidiaries because such earnings are intended to be permanently reinvested. There are no unremitted earnings as of December 31, 2013.
	The Company is subject to taxation in the U.S. and various states and foreign jurisdictions. There are no ongoing examinations by income taxation authorities at this time. The Company’s tax years from 2000 to 2013 remain open to United States federal income tax and California examination due to the carryforward of unutilized net operating losses. The Company’s tax years from no earlier than 2009 and forward remain open to examination in certain foreign tax jurisdictions.
	The Company does not anticipate any significant changes to the FASB ASC 740 liability for unrecognized tax benefits within twelve months of this reporting date. The Company adopted the provisions of FASB ASC 740 as of January 1, 2007. The amount of unrecognized tax benefit as of December 31, 2013 and 2012 is not material.
	The Company has adopted the accounting policy that interest and penalties will be classified as a component of operating income and losses. No interest and penalties were recorded as of December 31, 2013 and 2012.
	In September 2013, the IRS released final tangible property regulations ("repair regulations") under Sections 162(a) and 263(a) of the Internal Revenue Code, regarding the deduction and capitalization of amounts paid to acquire, produce, or improve tangible property. The final regulations replace temporary regulations that were issued in December 2011 and are effective for tax years beginning January 1, 2014, with early adoption permitted for tax years beginning January 1, 2012. The final regulations are effective for the Company for its tax year beginning January 1, 2014, and the Company is currently evaluating the impact of the final repair regulations on its consolidated financial statements but does not expect this to have a material impact to the financial statements.

STOCKHOLDERS_EQUITY

STOCKHOLDERS' EQUITY	12 Months Ended
	Dec. 31, 2013
Equity [Abstract]	'
Stockholders' Equity	'
	STOCKHOLDERS' EQUITY
	Preferred Stock
	We have 5,000,000 shares of preferred stock authorized. Our board of directors has the authority to issue the preferred stock and to fix or alter the rights, privileges, preferences and restrictions related to the preferred stock, and the number of shares constituting any such series or designation. No shares of preferred stock were outstanding at December 31, 2013 and 2012.
	Common Stock
	In June 2011, we issued and sold 3.7 million shares of our common stock, together with warrants to purchase up to an aggregate 1.6 million additional shares, in a public offering. The offering was made pursuant to a prospectus filed with our shelf registration statement on Form S-3 (File No. 333-171946), which was filed with the SEC on January 28, 2011, amended on February 18, 2011 and declared effective by the SEC on March 7, 2011, the prospectus supplement dated June 22, 2011, and the free writing prospectus dated June 23, 2011. We received gross cash proceeds of approximately $3.9 million from the equity offering. The $3.3 million of net cash proceeds from the offering were used for general corporate purposes, including working capital and capital expenditures.
	In April 2013, we issued and sold 13.0 million shares of our common stock in a registered direct offering and raised gross cash proceeds of approximately $5.8 million. The $5.5 million of net cash proceeds from the offering were used for general corporate purposes, including working capital and capital expenditures.
	Common Stock Warrants
	The 1.5 million warrants issued to investors in the June 2011 public offering have an initial 5-year term and an exercise price of $1.40 per share and became exercisable six months after their issuance date. If at any time the shares of common stock issuable thereunder are not registered for resale pursuant to an effective registration statement, the warrants may be exercised by way of a cashless exercise. The warrants also contain provisions that protect the holders thereof against dilution by adjustment of the exercise price and the number of shares issuable thereunder in certain events such as stock dividends, stock splits and other similar events. In addition, the placement agent received a warrant to purchase a number of shares of common stock equal to three percent (3.0%) of the number of shares purchased by investors in the offering, which approximates 110,000 shares. The placement agent warrant has an initial 5-year term and an exercise price of $1.05 per share and became exercisable six months after its issuance date. The placement agent warrant may also be exercised by way of a cashless exercise. The placement agent warrant also contains provisions that protect its holder against dilution by adjustment of the exercise price and the number of shares issuable thereunder in certain events such as stock dividends, stock splits and other similar events.
	In October 2013, we issued a warrant to Agility Capital II, LLC to purchase 216,667 shares of the Company's common stock. The warrant has a 7-year term and an exercise price of $0.45 per share. The warrant may also be exercised by way of a cashless exercise. The warrant also contains provisions that protect its holder against dilution by adjustment of the exercise price and the number of shares issuable thereunder in certain events such as future issuances of common stock at a price below the warrant's exercise price, stock dividends, stock splits and other similar events.
	We have classified all of the above mentioned warrants as liabilities under the caption “Common stock warrant liability” and recorded the liability at its estimated fair value with the corresponding gains or losses as a separate line item after operating loss from operations in the consolidated statement of operations and comprehensive loss, under the caption “Gain due to change in fair value of warrant liability.” See Note 8 for disclosures regarding the fair value of financial instruments. In the years ended December 31, 2013 and 2012, we recorded gains of $344,000 and $169,000, respectively, on the fair value re-measurement of the warrants.
	The following table summarizes the terms of those outstanding warrants:
	Date of Issuance	Warrants		Exercise		Term from Date
		Outstanding at		Price		of Issuance
		December 31, 2013
	22-Jun-11	110,092		$1.05		Five Years
	24-Jun-11	1,467,887		$1.40		Five Years
	30-Oct-13	216,667		$0.45		Seven Years
	Treasury Stock
	During the three year period ended December 31, 2013, the Company had restricted stock awards that vested. The Company is required to withhold income taxes at statutory rates based on the closing market value of the vested shares on the date of vesting. The Company offers employees the ability to sell their vested shares to the Company in an amount equal to the amount of income taxes to be withheld. During 2013, the Company purchased 273,724 shares with a cost of approximately $149,000 from employees to cover federal and state taxes due. During 2012, the Company purchased 152,399 shares with a cost of approximately $122,000 from employees to cover federal and state taxes due. During 2011, the Company purchased 398,741 shares with a cost of approximately $338,000 from employees to cover federal and state taxes due.
	Equity Incentive Plans
	2003 Stock Incentive Plan. In 2003, the Board of Directors adopted the 2003 Stock Incentive Plan (“2003 Plan”), which was approved by stockholders on May 14, 2003. The 2003 Plan was amended and restated effective May 15, 2007, again on May 15, 2008, again on February 18, 2013 and again on June 5, 2013. The 2003 Plan was amended in 2007 to provide for new annual grants to non-employee members of the Board to reflect the 5-for-1 reverse stock split of our common stock, which was effective as of December 15, 2005, and to reflect certain changes in applicable tax, securities and accounting rules arising after the date the 2003 Plan was adopted. The 2003 Plan was amended again in 2008 with the approval of the stockholders to increase the aggregate number of shares of common stock available for issuance under the 2003 Plan by 950,000 shares, to increase the maximum number of shares that could be issued under the annual evergreen provision of the 2003 Plan from 600,000 shares to 1,000,000 shares (or, if less, 4% of the total outstanding shares), and to permit awards with respect to such increased number of shares potentially through May 15, 2018. The 2003 Plan was further amended in February 2013 to increase the automatic annual grants to non-employee Board members occurring on the date of each annual stockholders meeting from 20,000 restricted shares to 100,000 restricted shares, to change the initial grant made to new directors upon their first election or appointment as a non-employee Board member from 20,000 options to 50,000 restricted shares, and to allow each non-employee Board member to elect to take all or a portion of such director's annual retainer fee or meeting fees in common stock in lieu of cash. The 2003 Plan was amended again in June 2013 with the approval of the stockholders to increase the aggregate number of shares of common stock available for issuance under the 2003 Plan by 1,200,000 shares, to increase the maximum number of shares that can be issued under the annual evergreen provision of the 2003 Plan from 1,000,000 shares to 2,000,000 shares (or, if less 4% of the total outstanding shares) and to extend the term of the 2003 Plan through June 5, 2023.
	The 2003 Plan provides for the issuance of incentive stock options or nonqualified stock options to employees, consultants and non-employee members of the board of directors, and issuance of shares of common stock for purchase or as a bonus for services rendered (restricted stock awards). Options granted under the 2003 Plan are priced at not less than 100% of the fair market value of the common stock on the date of grant and have a maximum term of ten years from the date of grant. In the case of incentive stock options granted to employees who own 10% or more of our outstanding common stock, the exercise price may not be less than 110% of the fair value of the common stock on the date of grant and such options will have a maximum term of five years from the date of grant. Options granted to employees and consultants become exercisable and vest in one or more installments over varying periods ranging up to four years as specified by the board of directors. Unexercised options generally expire upon, or within, three months of termination of employment, depending on the circumstances surrounding termination. Restricted stock awards granted to employees, consultants and non-employee directors typically vest over a one to four year period from the date of grant. Vesting of these awards is contingent upon continued service and any unvested awards are forfeited immediately upon termination of service, subject to the discretion of the board of directors.
	The 2003 Plan also provides for a fixed issuance amount to non-employee members of the board of directors at prices not less than 100% of the fair value of the common stock on the date of grant and a maximum term of ten years from the date of grant. Generally, options granted to non-employee members of the board of directors are immediately exercisable and vest in two or more installments over periods ranging from twelve to twenty-four months from the date of grant. Unexercised options expire twelve months from the termination date of service as a non-employee member of the board of directors.
	At the beginning of the 2013 and 2012 fiscal years, the number of shares authorized for grant under the 2003 Plan automatically increased on the first trading date of January by an amount equal to the lesser of 4% of our outstanding common stock at December 31 or 1,000,000 shares. For both 2013 and 2012, the number of shares authorized for grant under the 2003 Plan increased by 1,000,000 shares. Shares forfeited that were granted under the 2003 Plan are available for future grant. In the future, the Company may seek stockholder approval to increase the shares available to grant to employees, consultants, and non-employee directors based on the growth of the Company. Total shares available for grant under the 2003 Plan was 1,252,000 at December 31, 2013.
	2012 Inducement Equity Incentive Plan. On December 21, 2012, the Board of Directors approved and adopted the Company's 2012 Inducement Equity Incentive Plan (the “2012 Plan”). The 2012 Plan provides for the issuance of nonqualified stock options and shares of common stock, either with or without a purchase price, to newly hired employees as a material inducement to such individuals entering into our employment. Stockholder approval of the 2012 Plan was not required under Nasdaq Capital Market and SEC rules then applicable to the Company. Options granted under the 2012 Plan are priced at not less than 100% of the fair market value of the common stock on the date of grant and have a maximum term of ten years from the date of grant. Awards granted to employees under the 2012 Plan vest in accordance with a schedule determined by the Compensation Committee of our Board of Directors. In December 2012, the Compensation Committee granted an inducement equity award to Donald Massaro under the Company's 2012 Plan in connection with his entering into employment as our President and Chief Executive Officer. The number of shares subject to the awards issued to Mr. Massaro and the related vesting schedules are as follows: (1) a grant of 500,000 restricted shares of common stock which vest 1/16th quarterly over a four year term, (2) an option to purchase 500,000 shares of common stock which vest 1/16th quarterly over a four year term and (3) a grant of 250,000 restricted shares of common stock which vested in a single installment on March 31, 2013. On February 19, 2013, the Company authorized an additional 375,000 shares under the 2012 Plan in connection with an inducement equity award of 375,000 restricted shares of common stock issued to the Company's then incoming chief financial officer. Total shares available for grant under the 2012 Plan was 281,250 at December 31, 2013.
	Stock-Based Compensation Expense
	We account for stock-based compensation awards issued to employees and directors using the guidance from ASC 718, which establishes standards for the accounting for transactions in which an entity exchanges its equity instruments for goods or services, primarily focusing on accounting for transactions where an entity obtains employee services in share-based payment transactions. This guidance requires companies to estimate the fair value of share-based payment awards on the date of grant. The value of the portion of the award that is ultimately expected to vest is recognized as expense over the requisite service periods in our consolidated statements of comprehensive loss.
	The fair value of stock options is calculated using the Black-Scholes option pricing model. The Black-Scholes model requires subjective assumptions, including expected time to exercise, future stock price volatility, risk-free interest rates, and dividend rates which greatly affect the calculated values. Stock-based compensation expense is recorded net of an estimated forfeiture rate and trued-up upon vesting. These factors could change in the future, which would affect the stock-based compensation expense in future periods. The estimated fair value of stock-based compensation awards is amortized using the straight-line method over the vesting period of the awards.
	We expense stock-based compensation to the same expense categories in which the respective award grantee’s salary expense is reported. The table below reflects stock-based compensation expense for the years ended December 31, 2013, 2012 and 2011 (in thousands):
		Year ended December 31,
		2013			2012				2011
	Stock-based compensation expense from continuing operations included in:
	Cost of services	$	75		$	84			$	73
	Sales and marketing	150			51				169
	Technology and development	215			116				186
	General and administrative	1,070			559				1,594
		$	1,510		$	810			$	2,022
	At December 31, 2013, approximately $1,167,000 of stock-based compensation relating to unvested awards had not been amortized and will be expensed in future periods through 2016. Under current grants that are unvested and outstanding, approximately $432,000 will be expensed in 2014 as stock-based compensation, subject to true-up adjustments for forfeitures and vestings during the year.
	We calculate the value of our stock option awards when they are granted. Accordingly, we update our valuation assumptions for the risk-free interest rate on the date of grant. We prepare an analysis of the historical activity within our option plans as well as the demographic characteristics of the grantees of options within our stock option plan to determine the estimated life of the grants, stock volatility and an estimated forfeiture rate. Expected life of our option grants is estimated based on our analysis of our actual historical option exercises and cancellations. Expected stock price volatility is based on the historical volatility from traded shares of our stock over the expected term. The risk-free interest rate is based on the rate of a zero-coupon U.S. Treasury instrument with a remaining term approximately equal to the expected term. We have not historically paid dividends and we do not expect to pay dividends in the near term and therefore we have set the dividend rate at zero.
	During the years ended December 31, 2013, 2012 and 2011, the weighted average valuation assumptions for stock option awards and forfeiture rates used for the expense calculations for stock option and restricted stock awards were as follows:
		Year Ended December 31,
		2013		2012			2011
	Expected life in years	3.94		3.76			3.76
	Volatility	73.52	%	65.99	%		65.99	%
	Risk-free interest rate	0.5	%	0.38	%		1	%
	Dividend rate	—	%	—	%		—	%
	Forfeiture Rates:
	Options	21.53	%	27.61	%		27.61	%
	Restricted stock	19.43	%	15.04	%		15.04	%
	A summary of option activity under our active Stock Incentive Plans for the years ended December 31, 2013, 2012 and 2011 is as follows:
		Number of		Weighted
		Shares		Average
		(in thousands)		Exercise
				Price
	Balance at December 31, 2010	674		$	2.25
	Granted	600		0.98
	Exercised	(15	)	1
	Canceled	(238	)	1.96
	Balance at December 31, 2011	1,021		1.59
	Granted	585		0.7
	Exercised	—		—
	Canceled	(437	)	1.29
	Balance at December 31, 2012	1,169		1.25
Granted	2,155		0.46
Exercised	(5	)	0.81
Canceled	(621	)	1
Balance at December 31, 2013	2,698		$	0.67
The weighted average grant date fair value of options granted during the years ended December 31, 2013, 2012 and 2011 was $0.33, $0.31 and $0.47, respectively, per share.
The following table summarizes information about stock options outstanding as of December 31, 2013:
		Options Outstanding										Options Vested
Range of Exercise Prices		Number		Weighted		Weighted				Aggregate Intrinsic Value at Closing Price of $0.24 on 12/31/13		Number	Weighted		Aggregate Intrinsic Value at Closing Price of $0.24 on 12/31/13
		Outstanding		Average		Average						Exercisable (in thousands)	Average
		(in thousands)		Contractual		Exercise							Exercise
				Life (Years)		Price							Price
$0.35 - $  0.40		829		9.33		$	0.4			$	—	110	$	0.4	$	—
$0.41 - $  0.45		462		9.56		0.44				—		33	0.45		—
$0.46 - $  0.68		501		8.78		0.55				—		75	0.55		—
$0.69 - $ 0.69		500		8.99		0.69				—		125	0.69		—
$0.70 - $13.20		406		5.86		1.64						279	2.01
$0.35 - $13.20		2,698		8.68		$	0.67			$	—	622	$	1.2	$	—
The aggregate intrinsic value represents the net value which would have been received by the option holders had all option holders exercised their in-the-money options as of December 31, 2013. The Company received cash proceeds from the exercise of stock options of $4,000 and $15,000 in the years ended December 31, 2013 and 2011, respectively. There were no options exercised during the year ended December 31, 2012. The total intrinsic value of the options exercised during the years ended December 31, 2013 and 2011 was approximately $1,000 and $4,000, respectively.
Restricted stock awards are issued from the 2003 and 2012 Plans and any issuances reduce the shares available for grant. Restricted stock awards are valued at the closing market price of our stock on the date of the grant. During the year ended December 31, 2013, we granted restricted stock awards totaling 650,000 shares to four members of our board of directors with immediate vesting. One restricted stock award for 250,000 shares to one director was subsequently rescinded. During the year ended December 31, 2013, we granted restricted stock awards totaling 100,000 shares to two board advisors with vesting terms of one year and a fair value of $35,000 at date of grant. The following table summarizes the activity with regard to restricted stock awards during the years ended December 31, 2013, 2012 and 2011:
	Number of		Weighted Average
	Shares		Grant Price
	(in thousands)
Balance at December 31, 2010	2,457		$	1.47
Granted	995		1.03
Vested	(1,363	)	0.86
Forfeited	(743	)	1.36
Balance at December 31, 2011	1,346		1.03
Granted	2,145		0.79
Vested	(720	)	0.78
Forfeited	(516	)	0.93
Balance at December 31, 2012	2,255		0.78
Granted	1,518		0.7
Rescinded	(250	)	0.93
Vested	(1,986	)	0.52
Forfeited	(955	)	0.8
Balance at December 31, 2013	582		$	0.69
The total fair value of the nonvested restricted stock awards at grant date was $402,000 as of December 31, 2013.

RELATED_PARTY_TRANSACTIONS

RELATED PARTY TRANSACTIONS	12 Months Ended
	Dec. 31, 2013
Related Party Transactions [Abstract]	'
Related Party Transactions	'
	RELATED PARTY TRANSACTIONS
	In June 2011, we issued and sold 3.7 million shares of our common stock, together with warrants to purchase up to an aggregate 1.6 million additional shares, in a public offering. Members of our board of directors purchased 135,660 shares at a price of $1.29 per share. They also received warrants to purchase up to an additional 54,264 shares with an initial exercise price of $1.40 per share. See Note 10 to our consolidated financial statements for more information regarding our equity offering.
	In April 2013, we issued and sold 13.0 million shares of our common stock in a registered direct offering and raised gross cash proceeds of approximately $5.8 million. Members of our board of directors and our Chief Executive Officer purchased an aggregate of 500,025 shares at a price of $0.45 per share in the offering.

EMPLOYEE_BENEFIT_PLAN

EMPLOYEE BENEFIT PLAN	12 Months Ended
	Dec. 31, 2013
Compensation and Retirement Disclosure [Abstract]	'
Employee Benefit Plan	'
	EMPLOYEE BENEFIT PLAN
	We have a defined contribution benefit plan established under the provisions of Section 401(k) of the Internal Revenue Code. All employees may elect to contribute up to 20% of their compensation to the plan through salary deferrals, subject to annual limitations. Participants’ contributions are fully vested at all times. During the years ended December 31, 2013, 2012 and 2011, the Company had no matching contributions to the plan and incurred a credit of approximately $14,000, $19,000 and $12,000, respectively, relating to forfeitures under the plan.

INTEREST_AND_OTHER_EXPENSE_NET

INTEREST AND OTHER EXPENSE, NET	12 Months Ended
	Dec. 31, 2013
Other Income and Expenses [Abstract]	'
Interest and Other Expense, Net	'
	INTEREST AND OTHER EXPENSE, NET
	The components of interest and other expense, net are as follows (in thousands):
		Year Ended December 31,
		2013	2012		2011
	Interest expense, net	228	237		193
	Currency transaction (gain) loss	35	(21	)	(15	)
	Other	31	—		—
	Interest and other expense, net	294	216		178

SUBSEQUENT_EVENTS

SUBSEQUENT EVENTS	12 Months Ended
	Dec. 31, 2013
Subsequent Events [Abstract]	'
Subsequent Events	'
	SUBSEQUENT EVENTS
	On January 28, 2014, we entered into a settlement agreement to settle a claim filed by Michael Silton, the Company's former Chief Executive Officer. See Note 7 for a discussion of the settlement agreement with Mr. Silton.
	On January 28, 2014, we entered into a settlement agreement with YKnot Holdings LLC ("Yknot") to settle a claim filed by YKnot. See Note 7 for a discussion of the settlement agreement with Yknot.
	On February 27, 2014, Comerica Bank issued a notice of default as the amounts outstanding under the Revolving Line were past due. On February 28, 2014, Agility Capital II LLC ("Agility") issued a notice of default due to the notice of default issued by Comerica Bank. On March 19, 2014, the Company and Comerica Bank entered into a forbearance agreement pursuant to which Comerica Bank agreed to extend the scheduled maturity date of the Revolving Line until May 1, 2014. The Agility default was subsequently cured as a result of the extension of the maturity date to May 1, 2014, commensurate with the extension of the scheduled maturity date of the Revolving Line. See Note 6 for a discussion of the debt obligations to Comerica Bank and Agility.

SCHEDULE_II_VALUATION_AND_QUAL

SCHEDULE II - VALUATION AND QUALIFYING ACCOUNTS	12 Months Ended
	Dec. 31, 2013
Valuation and Qualifying Accounts [Abstract]	'
SCHEDULE II - VALUATION AND QUALIFYING ACCOUNTS	'
	SCHEDULE II
	VALUATION AND QUALIFYING ACCOUNTS
	YEARS ENDED DECEMBER 31, 2013, 2012 AND 2011
	(in thousands)
	Description	Balance at		Additions			Deductions *			Balance
		Beginning		Charged to						at End
		of Year		Costs and						of Year
				Expenses
	Allowance for doubtful accounts:
	Year ended December 31, 2013	$	15	$	420		$	(424	)	$	11
	Year ended December 31, 2012	$	80	$	(61	)	$	(4	)	$	15
	Year ended December 31, 2011	$	79	$	(40	)	$	41		$	80
	___________________
	*	Uncollectible accounts written off, net of recoveries.
	Description	Balance at		Additions			Deductions			Balance
		Beginning								at End
		of Year								of Year
	Deferred tax asset valuation account:
	Year ended December 31, 2013	$	31,781	$	14,183		$	—		$	45,964
	Year ended December 31, 2012	$	30,618	$	1,163		$	—		$	31,781
	Year ended December 31, 2011	$	27,841	$	2,777		$	—		$	30,618

SUMMARY_OF_SIGNIFICANT_ACCOUNT1

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Policies)	12 Months Ended
	Dec. 31, 2013
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'
Principles of Consolidation	'
	Principles of Consolidation
	The accompanying consolidated financial statements include the accounts of Rainmaker Systems, Inc. and its wholly-owned subsidiaries. All inter-company balances and transactions have been eliminated in consolidation.
Basis of Presentation	'
	Basis of Presentation
	In the year ended December 31, 2012, the Company completed the sale of Rainmaker Systems, Ltd. and its wholly owned subsidiary, Rainmaker Asia, Inc. (together “Manila” or “RSL”). RSL met the requirements for presentation as discontinued operations and its operating activities are segregated from the Company's continuing operations including within the consolidated statement of comprehensive loss, and classified solely under the caption loss from discontinued operations, net of tax. As such, certain amounts reported in the accompanying financial statements for 2011 have been retrospectively revised to conform to the 2012 and 2013 presentation. There were no other reclassifications that had a material effect on the previously reported results of operations, total assets or accumulated deficit
Use of Estimates	'
	Use of Estimates
	The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities, disclosure of contingent assets and liabilities at the date of the financial statements and reported amounts of revenue and expenses during the reporting period. Our estimates are based on historical experience, input from sources outside of the Company, and other relevant facts and circumstances. Actual results could differ materially from those estimates. Accounting policies that include particularly significant estimates are revenue recognition and presentation policies, valuation of accounts receivable, measurement of our deferred tax asset and the corresponding valuation allowance, allocation of purchase price in business combinations, fair value estimates for the expense of employee stock options and warrants and the assessment of recoverability and impairment of goodwill, intangible assets, fixed assets and commitments and contingencies
Cash and Cash Equivalents	'
	Cash and Cash Equivalents
	We consider all highly liquid investments purchased with an original maturity of three months or less to be cash equivalents. Cash equivalents generally consist of money market funds. The fair market value of cash equivalents represents the quoted market prices at the balance sheet dates and approximates carrying value.
Allowance for Doubtful Accounts	'
	Allowance for Doubtful Accounts
	We maintain allowances for doubtful accounts for estimated losses resulting from the inability of our customers or clients’ customers to make required payments of amounts due to us. The allowance is comprised of specifically identified account balances for which collection is currently deemed doubtful. In addition to specifically identified accounts, estimates of amounts that may not be collectible from those accounts whose collection is not yet deemed doubtful but which may become doubtful in the future are made based on historical bad debt write-off experience. If the financial condition of our clients or our clients' customers was to deteriorate, resulting in an impairment of their ability to make payments, additional allowances may be required.
Property and Equipment	'
	Property and Equipment
	Property and equipment are stated at cost. Depreciation of property and equipment is recorded using the straight-line method over the assets’ estimated useful lives. Computer equipment and capitalized software are depreciated over two to five years and furniture and fixtures are depreciated over five years. Amortization of leasehold improvements is recorded using the straight-line method over the shorter of the lease term or the estimated useful lives of the assets. Amortization of fixed assets under capital leases is included in depreciation expense.
	Costs of internal-use software are accounted for in accordance with Financial Accounting Standards Board (“FASB”) Accounting Standards Codification (“ASC”) 350-40, Internal Use Software, and FASB ASC 350-50, Website Development Costs. The guidance requires that we expense computer software and website development costs as they are incurred during the preliminary project stage. Once the capitalization criteria of ASC 350-40 and ASC 350-50 have been met, external direct costs of materials and services consumed in developing or obtaining internal-use software, including website development costs, payroll and payroll-related costs for employees who are directly associated with and who devote time to develop the internal-use computer software and associated interest costs are capitalized. We capitalized approximately $1.5 million, $1.1 million and $1.3 million of such costs during the years ended December 31, 2013, 2012 and 2011, respectively. Capitalized costs are amortized using the straight-line method over the shorter of the term of the related client agreement, if such development relates to a specific outsource client, or the software’s estimated useful life, ranging from two to five years. Capitalized internal-use software and website development costs are included in property and equipment on the accompanying balance sheets
Goodwill and Other Intangible Assets	'
	Goodwill and Other Intangible Assets
	We completed several acquisitions during the period of February 2005 through January 2010. Goodwill represents the excess of the acquisition purchase price over the estimated fair value of net tangible and intangible assets acquired. Goodwill is not amortized, but instead is tested for impairment at least annually or more frequently if events and circumstances indicate that goodwill might be impaired.
	In our analysis of goodwill and other intangible assets, we apply the guidance of FASB ASC 350-20-35, Intangibles – Goodwill and Other-Subsequent Measurement, in determining whether any impairment conditions exist. In our analysis of other finite lived amortizable intangible assets, we apply the guidance of FASB ASC 360-10-35, Property, Plant and Equipment – Subsequent Measurement, in determining whether any impairment conditions exist. An impairment loss is recognized to the extent that the carrying amount exceeds the asset’s fair value. Intangible assets are attributable to the various technologies and customer relationships of the businesses we have acquired.
	We report segment results in accordance with FASB ASC 280, Segment Reporting. The method for determining what information is reported is based on the way that management organizes the operating segments for making operational decisions and assessments of financial performance. Our chief operating decision maker reviews financial information presented on a consolidated basis for purposes of making operating decisions and assessing financial performance. The chief operating decision maker does not use product line financial performance as a basis for business operating decisions. In accordance with FASB ASC 350-20-35, we are required to test goodwill for impairment at the reporting unit level, which is an operating segment or one level below an operating segment. As of December 31, 2013 and 2012, we concluded that we have one operating and reportable segment and one reporting unit.
	As of December 31, 2013, we performed our annual goodwill impairment evaluation, as required under FASB ASC 350-20-35, and concluded that goodwill was impaired as the carrying value exceeded the estimated implied fair value and a charge of $5.4 million was recorded in the year ended December 31, 2013.
Long-Lived Assets	'
	Long-Lived Assets
	Long-lived assets including our purchased intangible assets are amortized over their estimated useful lives. In accordance with FASB ASC 360-10-35, long-lived assets, such as property, equipment and purchased intangibles subject to amortization, are reviewed for impairment whenever events or changes in circumstances indicate that the carrying amount of an asset may not be recoverable. Recoverability of assets to be held and used is measured by a comparison of the carrying amount of an asset to the estimated undiscounted future cash flows expected to be generated by the asset. If the carrying amount of an asset exceeds its estimated future cash flows, an impairment charge is recognized for the amount by which the carrying amount of the asset exceeds the fair value of the asset. Assets to be disposed of would be separately presented on the balance sheet and reported at the lower of the carrying amount or fair value less costs to sell, and are no longer depreciated. The assets and liabilities of a business unit intended to be sold that meet certain criteria for being held for sale would be presented separately in the appropriate asset and liability sections of the balance sheet.
Revenue Recognition and Presentation	'
	Revenue Recognition and Presentation
	Substantially all of our revenue is generated from (i) the online sale of our clients products to their small and medium-sized business (“SMB”) customers, (ii) the sale of our clients’ service contracts and maintenance renewals, (iii) lead development and other telesales services, and (iv) software subscriptions for hosted internet sales of web-based training. We recognize revenue from the online sale of our clients' products and the sale of our clients’ service contracts and maintenance renewals on the “net basis”, which represents the amount billed to the end customer less the amount paid to our client. Revenue is recognized when a purchase order from a client’s customer is received, the service or service contract or maintenance agreement is delivered, the fee is fixed or determinable, the collection of the receivable is reasonably assured, and no significant post-delivery obligations remain unfulfilled. Revenue from lead development and other telesales services that we perform is recognized as the services are provided and is generally earned ratably over the service contract period. We earn revenue from our software application subscriptions of hosted online sales of web-based training ratably over each contract period. Since these software subscriptions are usually paid in advance, we have recorded a deferred revenue liability on our balance sheet that represents the prepaid portions of subscriptions that will be earned over the next one to five years.
	Our agreements typically do not contain multiple deliverables, however, if an agreement contains multiple elements, we allocate revenue to each element in an arrangement based on a selling price hierarchy. The selling price for a deliverable is based on its vendor-specific objective evidence ("VSOE"), if available, third-party evidence ("TPE"), if VSOE is not available, or estimated selling price ("ESP"), if neither VSOE nor TPE is available. As we are unable to establish VSOE or TPE for the elements of our arrangements, we establish ESP for each element. If an agreement contains multiple deliverables that do not qualify for separate accounting for the product and service transactions, then the revenue and the cost of related professional services on the entire arrangement is recognized ratably over the contract term beginning on the date of delivery of product or service with customer-specific customization, if any. Entering into agreements with multiple elements with stand-alone value in the future may affect the timing of our revenue recognition and may have an impact on our future financial statements.
	Our revenue recognition policy involves significant judgments and estimates about collectability. We assess the probability of collection based on a number of factors, including past transaction history and/or the creditworthiness of our clients’ customers, which is based on current published credit ratings, current events and circumstances regarding the business of our clients’ customers and other factors that we believe are relevant. If we determine that collection is not reasonably assured, we defer revenue recognition until such time as collection becomes reasonably assured, which is generally upon receipt of cash payment.
	In addition, we provide an allowance in accrued liabilities for the cancellation of service contracts that occurs within a specified time after the sale, which is typically less than 30 days. This amount is calculated based on historical results and constitutes a reduction of the net revenue we record for the commission we earn on the sale.
Cost of Services	'
	Cost of Services
	Cost of services consists of costs associated with promoting and selling our clients’ products and services including compensation costs of telesales personnel, telesales commissions and bonuses, outsourced call center services, costs of designing, producing and delivering marketing services, and salaries and other personnel expenses related to fee-based activities. Cost of services also includes the costs of allocated facility and telephone usage for our telesales representatives as well as other direct costs associated with the delivery of our services, including credit card fees related to the online sale of our clients' products. Most of the costs are personnel related and fluctuate in relation to our net revenue. Bonuses and sales commissions will typically change in proportion to revenue or profitability.
Income Taxes	'
	Income Taxes
	We account for income taxes using the liability method. The liability method requires recognition of deferred tax assets and liabilities for the expected future tax consequences of events that have been recognized in our financial statements, but have not been reflected in our taxable income. A valuation allowance is established to reduce deferred tax assets to their estimated realizable value. Therefore, we provide a valuation allowance to the extent that we do not believe it is more likely than not that we will generate sufficient taxable income in future periods to realize the benefit of our deferred tax assets. At December 31, 2013 and 2012, we had gross deferred tax assets of $46.0 million and $31.8 million, respectively. At December 31, 2013 and 2012, the deferred tax assets were subject to a 100% valuation allowance and therefore are not recorded on our balance sheet as assets. Realization of our deferred tax assets is limited and we may not be able to fully utilize these deferred tax assets to reduce our tax rates.
	FASB ASC 740, Income Taxes, prescribes a recognition threshold and measurement attributes for financial statement disclosure of tax positions taken or expected to be taken on a tax return. Under this guidance, the impact of an uncertain income tax position on the income tax return must be recognized at the largest amount that is more-likely-than-not to be sustained upon audit by the relevant taxing authority. An uncertain income tax position will not be recognized if it has less than a 50% likelihood of being sustained. Additionally, FASB ASC 740 provides guidance on de-recognition, classification, interest and penalties, accounting in interim periods, disclosure and transition.
	Our policy for recording interest and penalties related to uncertain tax positions is to record such items as a component of income before taxes. Penalties, interest paid and interest received are recorded in interest and other expense, net, in the statement of comprehensive loss.
Stock-Based Compensation	'
	Stock-Based Compensation
	FASB ASC 718, Compensation - Stock Compensation, establishes standards for the accounting for transactions in which an entity exchanges its equity instruments for goods or services, primarily focusing on accounting for transactions where an entity obtains employee services in share-based payment transactions. This guidance requires companies to estimate the fair value of share-based payment awards on the date of grant. The value of the portion of the award that is ultimately expected to vest is recognized as expense over the requisite service periods in our consolidated statements of operations.
Concentrations of Credit Risk and Credit Evaluations	'
	Concentrations of Credit Risk and Credit Evaluations
	Our financial instruments that expose us to concentrations of credit risk consist primarily of cash and cash equivalents and trade accounts receivable.
	We place our cash and cash equivalents in a variety of financial institutions and limit the amount of credit exposure through diversification and by investing the funds in money market accounts which are insured by the Federal Deposit Insurance Corporation (“FDIC”). At times, the balance of cash deposits is in excess of the FDIC insurance limits.
	We sell our clients’ products and services primarily to business end users and, in most transactions, assume full credit risk on the sale. Credit is extended based on an evaluation of the financial condition of our client’s customer, and collateral is generally not required. Credit losses have historically been immaterial, and such losses have been within management’s expectations.
	In the year ended December 31, 2013, we recorded an out-of-period adjustment to decrease revenue by $38,000 and increase general and administrative expense by $420,000 for an overstatement of credit card receivables. The overstatement of an aggregate of $458,000 relates to unrecorded chargebacks of $293,000 and $165,000 during the third and fourth quarters of fiscal 2012 following the suspension in August 2012 of a merchant account relating to a customer contract. This out-of-period item did not have a material impact on the current and the previously reported periods.
	In the year ended December 31, 2013, three clients each accounted for 10% or more of our net revenue, with Microsoft representing approximately 43% of our net revenue, Symantec representing approximately 24% of our net revenue and Hewlett-Packard representing approximately 10% of our net revenue. In the year ended December 31, 2012, three clients each accounted for 10% or more of our net revenue, with Microsoft representing approximately 35% of our net revenue, Symantec representing approximately 21% of our net revenue and Hewlett-Packard representing approximately 11% of our net revenue. In the year ended December 31, 2011, three clients each accounted for 10% or more of our net revenue, with Microsoft representing approximately 22% of our net revenue, Symantec representing approximately 21% of our net revenue and Hewlett-Packard representing approximately 14% of our net revenue.
	No individual client’s end-user customer accounted for 10% or more of our revenues in any period presented.
	As of December 31, 2013, three customers accounted for 10% or more of our net accounts receivable, with Symantec representing approximately 40% of our net accounts receivable, Microsoft representing approximately 25% of our net accounts receivable, and Hewlett-Packard representing approximately 11% of our net accounts receivable. As of December 31, 2012, three customers accounted for 10% or more of our net accounts receivable with Hewlett-Packard representing approximately 13% of our net accounts receivable, Symantec representing approximately 12% of our net accounts receivable and Comcast representing approximately 11% of our net accounts receivable.
	We have outsourced services agreements with our significant clients that expire at various dates ranging through March 2018. Our agreements with Microsoft expire at various dates from June 2014 through June 2015, and can be terminated with thirty days notice. Our agreements with Hewlett-Packard expire in October 2014 and March 2018 and can generally be terminated prior to expiration with sixty days notice. Symantec has elected not to renew its customer contracts with the Company, which expire on March 31, 2014.
Fair Value of Financial Instruments	'
	Fair Value of Financial Instruments
	The amounts reported as cash and cash equivalents, accounts receivable and accrued liabilities approximate fair value due to their short-term maturities.
Segment Reporting	'
	Segment Reporting
	In accordance with FASB ASC 280, Segment Reporting, we concluded that we have one operating and reportable segment.
Foreign Currency Translation	'
	Foreign Currency Translation
	The functional currency of our foreign subsidiaries was determined to be their respective local currencies (Canadian Dollar, Philippine Peso and Great Britain Pound). Foreign currency assets and liabilities are translated at the current exchange rates at the balance sheet date. Revenues and expenses are translated at weighted average exchange rates in effect during the period. The related unrealized gains and losses from foreign currency translation are recorded in accumulated other comprehensive loss as a separate component of stockholders’ equity in the consolidated balance sheet, consolidated statement of operations and comprehensive loss. Net gains and losses resulting from foreign exchange transactions are included in interest and other expense, net, in the consolidated statements of operations and comprehensive loss.
Recent Accounting Standards	'
	Recent Accounting Standards
	In February 2013, the FASB issued ASU No. 2013-02 - Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income. This update improves the reporting of reclassifications out of accumulated other comprehensive income by requiring an entity to report the effect of significant reclassifications out of accumulated other comprehensive income on the respective line items in net income if the amount being reclassified is required under U.S. GAAP to be reclassified in its entirety to net income. For other amounts that are not required under U.S. GAAP to be reclassified in their entirety from accumulated other comprehensive income to net income in the same reporting period, an entity is required to cross-reference other disclosures required under U.S. GAAP that provide additional detail about those amounts. We adopted this standard in the first quarter of 2013. Adoption of this standard did not have any material impact on our financial position, results of operations or cash flows.
	In March 2013, the FASB issued ASU No. 2013-05 – Foreign Currency Matters. This update requires that an entity should release cumulative currency translation adjustments to net income when the entity ceases to have controlling financial interest in a foreign entity or a group of financial assets in a foreign entity. This new guidance is effective for the first reporting period beginning after December 15, 2013. We adopted this standard in the fourth quarter of 2012 in accounting for the sale of RSL.

SUMMARY_OF_SIGNIFICANT_ACCOUNT2

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Tables)	12 Months Ended
	Dec. 31, 2013
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'
Summary of Cash and Cash Equivalents	'
	The following is a summary of our cash and cash equivalents at December 31, 2013 and 2012 (in thousands):
		December 31,
		2013		2012
	Cash and cash equivalents:
	Cash	$	1,992	$	2,854
	Money market funds	1,641		1,640
	Total cash and cash equivalents	$	3,633	$	4,494

NET_LOSS_PER_SHARE_Tables

NET LOSS PER SHARE (Tables)	12 Months Ended
	Dec. 31, 2013
Earnings Per Share [Abstract]	'
Calculation of Basic and Diluted Net Loss per Common Share	'
	The following table presents the calculation of basic and diluted net loss per share (in thousands, except per share data):
		Year Ended December 31,
		2013			2012			2011
	Net loss from continuing operations	$	(21,021	)	$	(3,965	)	$	(10,448	)
	Net income (loss) from discontinued operations	50			(6,307		)	(531		)
	Net loss	$	(20,971	)	$	(10,272	)	$	(10,979	)
	Weighted-average shares of common stock outstanding – basic and diluted	38,639			27,123			25,050
	Basic and diluted net loss per share - continuing operations	$	(0.54	)	$	(0.15	)	$	(0.42	)
	Basic and diluted net income (loss) per share - discontinued operations	—			(0.23		)	(0.02		)
	Basic and diluted net loss per share	$	(0.54	)	$	(0.38	)	$	(0.44	)

DISCONTINUED_OPERATIONS_Tables

DISCONTINUED OPERATIONS (Tables)	12 Months Ended
	Dec. 31, 2013
Discontinued Operations and Disposal Groups [Abstract]	'
Income Statement and Balance Sheet Disclosures for Discontinued Operations	'
	Income (loss) from discontinued operations, net of income taxes for all periods presented reflect the operating results of RSL and are as follows (in thousands):
		Year ended December 31,
		2013			2012			2011
	Revenue	$	156		$	10,225		$	11,888
	Cost of services	37			11,103			10,048
	Gross margin	119			(878		)	1,840
	Operating expenses	—			1,988			2,190
	Non-operating expenses	—			100			181
	Income (loss) from discontinued operations, net of tax	119			(2,966		)	(531		)
	Loss on disposal of discontinued operations	(69		)	(3,341		)	—
	Net income (loss) from discontinued operations	$	50		$	(6,307	)	$	(531	)

BALANCE_SHEET_COMPONENTS_Table

BALANCE SHEET COMPONENTS (Tables)	12 Months Ended
	Dec. 31, 2013
Balance Sheet Components [Abstract]	'
Schedule of Prepaids and Other Current Assets	'
	Prepaids and other current assets consist of the following (in thousands):
		December 31,
		2013				2012
	Prepaids and other current assets:
	Prepaid expenses	$	623			$	174
	Deferred professional service costs	252				—
	VAT tax receivable	440				—
	Credit card deposits	—				895
	Other current assets	303				223
	Prepaids and other current assets	$	1,618			$	1,292
Components of Property and Equipment	'
		Estimated		December 31,
		Useful Life		2013				2012
	Property and equipment:
	Computer equipment	3 years		$	3,993			$	3,974
	Capitalized software and development	2-5 years		13,208				13,686
	Furniture and fixtures	5 years		309				437
	Leasehold improvements	Lease term		123				232
				17,633				18,329
	Accumulated depreciation and amortization			(17,099		)		(16,015		)
	Construction in process (1)			157				141
	Property and equipment, net			$	691			$	2,455
	_____________
	-1	Construction in process at December 31, 2013 consists primarily of costs incurred to further develop and enhance our ViewCentral platform and implement a new ERP system . Estimated costs to complete the projects are in the range of $125,000 to $150,000, subject to future revisions.
Schedule of Goodwill Activity	'
	The following table reflects the activity in our accounting for goodwill for the years ended December 31, 2013 and 2012 (in thousands):
	Goodwill:	Total
	Balance at December 31, 2011	$	5,268
	Foreign currency adjustments	69
	Balance at December 31, 2012	5,337
	Foreign currency adjustments	31
	Impairment	(5,368		)
	Balance at December 31, 2013	$	—
Components of Other Long-term Assets	'
	Other non-current assets consist of the following (in thousands):
		December 31,
		2013				2012
	Other non-current assets:
	Deposits	$	4			$	26
	Credit card reserve deposits	391				390
	Deferred professional service costs	445				—
	Other non-current assets	$	840			$	416
Schedule of Other Current Liabilities	'
	Other accrued liabilities consist of the following (in thousands):
		December 31,
		2013				2012
	Other accrued liabilities:
	Payable to customers	$	1,158			$	1,058
	Accrued professional fees	663				652
	Accrued VAT taxes	248				148
	Accrued sales tax	229				320
	Settlement liability	200				—
	Reseller rebates	190				196
	Other liabilities	977				768
	Other accrued liabilities	$	3,665			$	3,142

ACQUISITIONS_Tables

ACQUISITIONS (Tables)	12 Months Ended
	Dec. 31, 2013
Business Combinations [Abstract]	'
Summary of Common Stock Issued in Acquisition	'
	The following table summarizes the common stock issued in this transaction:
		(in thousands, except share and per share amounts)
	Acquisition	Transaction	# of Common	Market Price		Value of Shares		Registration
		Date	Shares	Used per		Issued		Effective Date
			Issued	Share
	Optima Consulting Partners Ltd.	January 29, 2010	480,000	$	1.46	$	701	Not applicable

LONGTERM_DEBT_OBLIGATIONS_Tabl

LONG-TERM DEBT OBLIGATIONS (Tables)	12 Months Ended
	Dec. 31, 2013
Debt Disclosure [Abstract]	'
Components of Long-term Debt	'
	Long-term debt consists of the following (in thousands):
		December 31,			December 31,
		2013			2012
	Comerica term loan	$	1,800		$	3,000
	Comerica revolving line	1,230			1,493
	Agility line of credit, net of discount of $96 and $0	404			—
	Notes payable – insurance	207			34
	Total notes payable	3,641			4,527
	Less: current portion	(3,641		)	(2,727		)
	Total notes payable, less current portion	$	—		$	1,800
Schedule of Future Debt Maturities	'
	Future debt maturities at December 31, 2013 are as follows (in thousands):
	2014	$	3,737
	2015 and thereafter	—
	Total	$	3,737

COMMITMENTS_AND_CONTINGENCIES_1

COMMITMENTS AND CONTINGENCIES (Tables)	12 Months Ended
	Dec. 31, 2013
Commitments and Contingencies Disclosure [Abstract]	'
Schedule of operating lease obligations	'
	Future minimum payments under our non-cancelable operating leases with terms in excess of one year at December 31, 2013 are as follows (in thousands):
	2014	$	590
	2015	566
	2016 and thereafter	46
	Total minimum payments	$	1,202

FAIR_VALUE_MEASUREMENTS_Tables

FAIR VALUE MEASUREMENTS (Tables)	12 Months Ended
	Dec. 31, 2013
Fair Value Disclosures [Abstract]	'
Summary of the Activity of the Fair Value of the Level 3 Liabilities	'
	A summary of the activity of the fair value of the Level 3 liabilities for the years ended December 31, 2013 and 2012 is as follows (in thousands):
		Beginning			Transfers In (Out)			Loss(Gain) on Fair			Foreign			Ending Fair
		Value of						Value Re-			Currency			Value of Level 3
		Level 3						measurement			Adjustment			Liabilities
		Liabilities
	31-Dec-13
	Common stock warrant liability	$	348		$	89		$	(344	)	$	—		$	93
	31-Dec-12
	Contingent consideration — Optima (1)	$	225		$	(225	)	$	—		$	—		$	—
	Common stock warrant liability	$	517		$	—		$	(169	)	$	—		$	348
	31-Dec-11
	Contingent consideration — Optima (1)	$	182		$	—		$	44		$	(1	)	$	225
	Common stock warrant liability	$	—		$	815		$	(298	)	$	—		$	517
	____________
	-1	The contingent consideration paid under the Optima stock purchase agreement was $225,000 based on the achievement of certain performance metrics for the calendar year ended December 31, 2011. The contingent consideration payment was transferred from our fair value measurements once the final calculation was determinable. The liability was settled in April 2012 in accordance with the guidelines of the Optima Stock Purchase Agreement.
Fair Value Hierarchy for Financial Assets and Liabilities Measured at Fair Value on a Recurring Basis	'
	The following table represents the fair value hierarchy for our financial assets and liabilities held by us measured at fair value on a recurring basis (in thousands):
		Level 1			Level 2			Level 3
	December 31, 2013
	Assets:
	Money market funds (1)	$	1,641		$	—		$	—
	Liabilities:
	Common stock warrant liability (2)	$	—		$	—		$	93
	December 31, 2012
	Assets:
	Money market funds (1)	$	1,640		$	—		$	—
	Liabilities:
	Common stock warrant liability (2)	$	—		$	—		$	348
	____________
	-1	Money market funds are valued using active quoted market rates.
	-2	The fair value of our common stock warrant liability (see Note 6 - Long-Term Debt Obligations and Note 10 - Stockholders' Equity) is determined using the Black–Scholes valuation method utilizing the quoted price of our common stock in an active market. Volatility is estimated based on the historical market activity of our stock. The expected life is based on the remaining contractual term of the warrants and the risk free interest rate is based on the implied yield available on U.S. Treasury Securities with a maturity equivalent to the warrants' remaining contractual term. See detailed inputs below.
Assumptions Used to Measure the Accrued Warrant Liability	'
	The following are the assumptions used to measure the common stock warrant liability at December 31, 2013 and 2012, which were determined in a manner consistent with that described for stock option awards as set forth in Note 10:
		December 31,
		2013		2012
	Expected life in years	2.50 - 6.75		3.5
	Volatility	88.84	%	65.99	%
	Risk-free interest rate	0.78% to 2.45%		0.34	%
	Dividend rate	—	%	—	%

INCOME_TAXES_Tables

INCOME TAXES (Tables)	12 Months Ended
	Dec. 31, 2013
Income Tax Disclosure [Abstract]	'
Components of Income (Loss) Before Income Taxes from Continuing Operations	'
	The components of loss before income taxes from continuing operations are as follows (in thousands):
		Year Ended December 31,
		2013			2012			2011
	United States	$	(20,536	)	$	(3,540	)	$	(10,176	)
	Foreign	(1,142		)	(184		)	(253		)
	Loss before income tax expense	$	(21,678	)	$	(3,724	)	$	(10,429	)
Components of Income Tax Expense	'
	Income tax expense for the years ended December 31, 2013, 2012 and 2011 consists of the following (in thousands):
		Year Ended December 31,
		2013			2012			2011
	Current:
	Federal	$	—		$	—		$	(38	)
	State	(16		)	43			44
	Foreign	(100		)	104			(74		)
		(116		)	147			(68		)
	Deferred:
	Federal	(522		)	86			86
	State	(37		)	8			4
	Foreign	18			—			(3		)
		(541		)	94			87
	Total income tax (benefit) expense	$	(657	)	$	241		$	19
Reconciliation of Effective Income Tax Rate	'
	A reconciliation between the income tax benefit computed by applying the U.S. federal tax rate to loss before income taxes and actual income tax expense for the years ended December 31, 2013, 2012 and 2011 is as follows (in thousands):
		Year Ended December 31,
		2013			2012			2011
	Tax benefit computed at federal statutory rate	$	(7,353	)	$	(1,266	)	$	(3,546	)
	Effect of state income taxes	(48		)	36			33
	Foreign rate differential	466			61			8
	Change in valuation allowance	6,284			1,163			3,392
	Stock based compensation	120			96			391
	Other	(126		)	151			(259		)
	Total income tax (benefit) expense	$	(657	)	$	241		$	19
Components of Deferred Tax Assets	'
	Significant components of our deferred tax assets as of December 31, 2013 and 2012 are as follows (in thousands):
		December 31,
		2013			2012
	Deferred tax assets:
	Net operating loss carryforwards	$	41,014		$	27,841
	Depreciation and amortization	3,919			2,778
	Accrued reserves and other	1,036			1,162
	Total deferred tax assets	45,969			31,781
	Valuation allowance	(45,964		)	(31,781		)
	Net deferred tax asset	5			—
	Deferred tax liabilities:
	Fixed Assets	(31		)	—
	Acquired goodwill	—			(567		)
	Total deferred tax liability	$	(26	)	$	(567	)

STOCKHOLDERS_EQUITY_Tables

STOCKHOLDERS' EQUITY (Tables)	12 Months Ended
	Dec. 31, 2013
Equity [Abstract]	'
Schedule of the Terms of Outstanding Warrants	'
	The following table summarizes the terms of those outstanding warrants:
	Date of Issuance	Warrants		Exercise		Term from Date
		Outstanding at		Price		of Issuance
		December 31, 2013
	22-Jun-11	110,092		$1.05		Five Years
	24-Jun-11	1,467,887		$1.40		Five Years
	30-Oct-13	216,667		$0.45		Seven Years
Stock-based Compensation Expense	'
	The table below reflects stock-based compensation expense for the years ended December 31, 2013, 2012 and 2011 (in thousands):
		Year ended December 31,
		2013			2012				2011
	Stock-based compensation expense from continuing operations included in:
	Cost of services	$	75		$	84			$	73
	Sales and marketing	150			51				169
	Technology and development	215			116				186
	General and administrative	1,070			559				1,594
		$	1,510		$	810			$	2,022
Weighted Average Valuation Assumptions for Stock Option Awards and Forfeiture Rates Used for the Expense Calculations for Stock Option and Restricted Stock Awards	'
	During the years ended December 31, 2013, 2012 and 2011, the weighted average valuation assumptions for stock option awards and forfeiture rates used for the expense calculations for stock option and restricted stock awards were as follows:
		Year Ended December 31,
		2013		2012			2011
	Expected life in years	3.94		3.76			3.76
	Volatility	73.52	%	65.99	%		65.99	%
	Risk-free interest rate	0.5	%	0.38	%		1	%
	Dividend rate	—	%	—	%		—	%
	Forfeiture Rates:
	Options	21.53	%	27.61	%		27.61	%
	Restricted stock	19.43	%	15.04	%		15.04	%
Summary of Activity Under Equity Incentive Plan	'
	A summary of option activity under our active Stock Incentive Plans for the years ended December 31, 2013, 2012 and 2011 is as follows:
		Number of		Weighted
		Shares		Average
		(in thousands)		Exercise
				Price
	Balance at December 31, 2010	674		$	2.25
	Granted	600		0.98
	Exercised	(15	)	1
	Canceled	(238	)	1.96
	Balance at December 31, 2011	1,021		1.59
	Granted	585		0.7
	Exercised	—		—
	Canceled	(437	)	1.29
	Balance at December 31, 2012	1,169		1.25
	Granted	2,155		0.46
	Exercised	(5	)	0.81
	Canceled	(621	)	1
	Balance at December 31, 2013	2,698		$	0.67
Schedule of Shares Authorized Under Stock Option Plans by Exercise Price Range	'
	The following table summarizes information about stock options outstanding as of December 31, 2013:
			Options Outstanding										Options Vested
	Range of Exercise Prices		Number		Weighted		Weighted				Aggregate Intrinsic Value at Closing Price of $0.24 on 12/31/13		Number	Weighted		Aggregate Intrinsic Value at Closing Price of $0.24 on 12/31/13
			Outstanding		Average		Average						Exercisable (in thousands)	Average
			(in thousands)		Contractual		Exercise							Exercise
					Life (Years)		Price							Price
	$0.35 - $  0.40		829		9.33		$	0.4			$	—	110	$	0.4	$	—
	$0.41 - $  0.45		462		9.56		0.44				—		33	0.45		—
	$0.46 - $  0.68		501		8.78		0.55				—		75	0.55		—
	$0.69 - $ 0.69		500		8.99		0.69				—		125	0.69		—
	$0.70 - $13.20		406		5.86		1.64						279	2.01
	$0.35 - $13.20		2,698		8.68		$	0.67			$	—	622	$	1.2	$	—
Summary of Restricted Stock Award Activity	'
	The following table summarizes the activity with regard to restricted stock awards during the years ended December 31, 2013, 2012 and 2011:
		Number of		Weighted Average
		Shares		Grant Price
		(in thousands)
	Balance at December 31, 2010	2,457		$	1.47
	Granted	995		1.03
	Vested	(1,363	)	0.86
	Forfeited	(743	)	1.36
	Balance at December 31, 2011	1,346		1.03
	Granted	2,145		0.79
	Vested	(720	)	0.78
	Forfeited	(516	)	0.93
	Balance at December 31, 2012	2,255		0.78
	Granted	1,518		0.7
	Rescinded	(250	)	0.93
	Vested	(1,986	)	0.52
	Forfeited	(955	)	0.8
	Balance at December 31, 2013	582		$	0.69

INTEREST_AND_OTHER_EXPENSE_NET1

INTEREST AND OTHER EXPENSE, NET (Tables)	12 Months Ended
	Dec. 31, 2013
Other Income and Expenses [Abstract]	'
Components of Interest and Other Expense, Net	'
	The components of interest and other expense, net are as follows (in thousands):
		Year Ended December 31,
		2013	2012		2011
	Interest expense, net	228	237		193
	Currency transaction (gain) loss	35	(21	)	(15	)
	Other	31	—		—
	Interest and other expense, net	294	216		178

SUMMARY_OF_SIGNIFICANT_ACCOUNT3

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Going Concern (Details) (USD $)	1 Months Ended		12 Months Ended
	Apr. 30, 2013	Jun. 30, 2011	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2010
Debt Instrument [Line Items]	'	'	'	'	'	'
Current maturities of debt	'	'	$3,641,000	$2,727,000	'	'
Accounts payable	'	'	13,042,000	7,159,000	'	'
Net loss from continuing operations	'	'	-21,021,000	-3,965,000	-10,448,000	'
Net cash used in operating activities from continuing operations	'	'	-3,181,000	-10,000	-5,592,000	'
Working capital deficit	'	'	-14,500,000	'	'	'
Cash and cash equivalents	'	'	3,633,000	4,494,000	8,490,000	11,757,000
Accounts receivable, net	'	'	3,554,000	3,720,000	'	'
Debt balance	'	'	3,641,000	4,527,000	'	'
Stock issued during period (in shares)	13,000,000	'	'	'	'	'
Proceeds from issuance of common stock	5,800,000	3,300,000	5,534,000	22,000	3,285,000	'
Comerica Bank	'	'	'	'	'	'
Debt Instrument [Line Items]	'	'	'	'	'	'
Current maturities of debt	'	'	3,000,000	'	'	'
Agility Capital II, LLC	'	'	'	'	'	'
Debt Instrument [Line Items]	'	'	'	'	'	'
Current maturities of debt	'	'	500,000	'	'	'
Customer Merchant Account	'	'	'	'	'	'
Debt Instrument [Line Items]	'	'	'	'	'	'
Accounts payable	'	'	$11,144,000	'	'	'

SUMMARY_OF_SIGNIFICANT_ACCOUNT4

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Cash and Cash Equivalents (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Dec. 31, 2010	Dec. 31, 2013	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified					Maximum	Cash	Cash	Money Market Funds	Money Market Funds
Cash and cash equivalents:	'	'	'	'	'	'	'	'	'
Original maturity term of investments considered to be cash and cash equivalents	'	'	'	'	'3 months	'	'	'	'
Cash and cash equivalents	$3,633	$4,494	$8,490	$11,757	'	$1,992	$2,854	$1,641	$1,640

SUMMARY_OF_SIGNIFICANT_ACCOUNT5

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Allowance for Doubtful Accounts (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'	'
Allowance for doubtful accounts	$11	$15

SUMMARY_OF_SIGNIFICANT_ACCOUNT6

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Property and Equipment (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Computer Equipment	'	'	'
Property and equipment:	'	'	'
Useful life of property and equipment	'3 years	'	'
Furniture and Fixtures	'	'	'
Property and equipment:	'	'	'
Useful life of property and equipment	'5 years	'	'
Internal Use Software	'	'	'
Property and equipment:	'	'	'
Internal use software cost capitalization	$1.50	$1.10	$1.30
Minimum | Computer Equipment	'	'	'
Property and equipment:	'	'	'
Useful life of property and equipment	'2 years	'	'
Minimum | Internal Use Software	'	'	'
Property and equipment:	'	'	'
Useful life of property and equipment	'2 years	'	'
Maximum | Computer Equipment	'	'	'
Property and equipment:	'	'	'
Useful life of property and equipment	'5 years	'	'
Maximum | Internal Use Software	'	'	'
Property and equipment:	'	'	'
Useful life of property and equipment	'5 years	'	'

SUMMARY_OF_SIGNIFICANT_ACCOUNT7

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Goodwill (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
	reporting_unit	segment
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'	'	'	'
Number of operating and reportable segment	1	1	'	'
Number of reporting unit	1	1	'	'
Goodwill	$0	$0	$5,337,000	$5,268,000
Goodwill, accumulated impairment loss	$16,900,000	$16,900,000	$11,500,000	'

SUMMARY_OF_SIGNIFICANT_ACCOUNT8

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Long-Lived Assets (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'	'	'
Impairment of long-lived assets	$2,330	$0	$0

SUMMARY_OF_SIGNIFICANT_ACCOUNT9

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Revenue Recognition (Details)	12 Months Ended
	Dec. 31, 2013
Minimum | Subscription arrangement	'
Deferred revenue arrangement:	'
Term in which deferred revenue will be recognized	'1 year
Maximum	'
Deferred revenue arrangement:	'
Common term after sale for contract cancellations to occur	'30 days
Maximum | Subscription arrangement	'
Deferred revenue arrangement:	'
Term in which deferred revenue will be recognized	'5 years

Recovered_Sheet1

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Income Taxes (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'	'
Deferred tax assets, gross	$45,969	$31,781
Valuation allowance percentage	100.00%	100.00%

Recovered_Sheet2

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Concentration of Credit Risk and Credit Evaluations (Details) (USD $)

12 Months Ended

3 Months Ended

12 Months Ended

In Thousands, unless otherwise specified

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2012

Sep. 30, 2012

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2013

Revenue

Revenue

Revenue

Accounts Receivable

Accounts Receivable

Microsoft

Microsoft

Microsoft

Microsoft

Symantec

Symantec

Symantec

Symantec

Symantec

Hewlett-Packard

Hewlett-Packard

Hewlett-Packard

Hewlett-Packard

Hewlett-Packard

Hewlett-Packard

Comcast

Sun Microsystems

Unrecorded Chargebacks

Unrecorded Chargebacks

Unrecorded Chargebacks

Revenue

General and Administrative Expense

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Revenue

Revenue

Accounts Receivable

Revenue

Revenue

Revenue

Accounts Receivable

Accounts Receivable

Customer Concentration Risk

Revenue

Revenue

Revenue

Accounts Receivable

Accounts Receivable

Accounts Receivable

Revenue

clients

clients

clients

clients

clients

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Customer Concentration Risk

Concentrations of credit risk and credit evaluations:

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Out-of-period adjustment

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

$165

$293

$458

$38

$420

Number of significant clients

3

3

3

3

3

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Concentration risk percentage

'

'

'

'

'

'

43.00%

35.00%

25.00%

24.00%

21.00%

14.00%

40.00%

12.00%

'

10.00%

11.00%

21.00%

11.00%

13.00%

11.00%

22.00%

'

'

'

'

'

Duration of notice needed to terminate agreement

'

'

'

'

'

'30 days

'

'

'

'

'

'

'

'

'60 days

'

'

'

'

'

'

'

'

'

'

'

'

Recovered_Sheet3

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Fair Value of Financial Instruments (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Fair value measurements:	'	'
Accounts payable	$13,042	$7,159
Notes payable	3,641	2,727
Fair Value | Level 3	'	'
Fair value measurements:	'	'
Accounts payable	6,200	'
Notes payable	$3,600	'

Recovered_Sheet4

SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES - Segment Reporting (Details)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2013
	segment	reporting_unit
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'	'
Number of operating and reportable segments	1	1

NET_LOSS_PER_SHARE_Details

NET LOSS PER SHARE (Details) (USD $)	12 Months Ended
In Thousands, except Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Calculation of basic and diluted net loss per common share:	'	'	'
Net loss from continuing operations	($21,021)	($3,965)	($10,448)
Net income (loss) from discontinued operations	50	-6,307	-531
Net loss	($20,971)	($10,272)	($10,979)
Weighted-average shares of common stock outstanding - basic and diluted	38,639,000	27,123,000	25,050,000
Basic and diluted net loss per share - continuing operations (USD per share)	($0.54)	($0.15)	($0.42)
Basic and diluted net loss per share - discontinued operations (USD per share)	$0	($0.23)	($0.02)
Basic and diluted net loss per share (USD per share)	($0.54)	($0.38)	($0.44)
Antidilutive securities excluded from earnings per share (in shares)	3,700,000	4,000,000	3,900,000

DISCONTINUED_OPERATIONS_Detail

DISCONTINUED OPERATIONS (Details) (USD $)	0 Months Ended	12 Months Ended
In Thousands, unless otherwise specified	Dec. 17, 2012	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Discontinued operations:	'	'	'	'
Cash payment received	'	$0	$845	$0
Losses from discontinued operations:	'	'	'	'
Loss on disposal of discontinued operations	'	-3,341	'	'
Net income (loss) from discontinued operations	'	50	-6,307	-531
Credit for allowance for doubtful accounts	'	-4	-38	5
RSL	'	'	'	'
Discontinued operations:	'	'	'	'
Stock percentage acquired by purchaser	100.00%	'	'	'
Cash payment received	845	'	'	'
Additional consideration possible	'	300	'	'
Losses from discontinued operations:	'	'	'	'
Revenue	'	156	10,225	11,888
Cost of services	'	37	11,103	10,048
Gross margin	'	119	-878	1,840
Operating expenses	'	0	1,988	2,190
Non-operating expenses	'	0	100	181
Income (loss) from discontinued operations, net of tax	'	119	-2,966	-531
Loss on disposal of discontinued operations	'	-69	-3,341	0
Net income (loss) from discontinued operations	'	50	-6,307	-531
Credit for allowance for doubtful accounts	'	'	$499	'

BALANCE_SHEET_COMPONENTS_Prepa

BALANCE SHEET COMPONENTS - Prepaids and Other Assets (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Balance Sheet Components [Abstract]	'	'
Prepaid expenses	$623	$174
Deferred professional service costs	252	0
VAT tax receivable	440	0
Credit card deposits	0	895
Other current assets	303	223
Prepaid expenses and other current assets	$1,618	$1,292

BALANCE_SHEET_COMPONENTS_Prope

BALANCE SHEET COMPONENTS - Property and Equipment (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013		Dec. 31, 2012		Dec. 31, 2011
Components of property and equipment:	'		'		'
Property and equipment, gross	$17,633		$18,329		'
Accumulated depreciation and amortization	-17,099		-16,015		'
Construction in process	157	[1]	141	[1]	'
Property and equipment, net	691		2,455		'
Weighted average cost of capital	23.00%		'		'
Impairment of long-lived assets	2,330		0		0
Minimum	'		'		'
Components of property and equipment:	'		'		'
Construction in process, estimated cost to complete projects	125		'		'
Maximum	'		'		'
Components of property and equipment:	'		'		'
Construction in process, estimated cost to complete projects	150		'		'
Computer Equipment	'		'		'
Property and equipment:	'		'		'
Useful life of property and equipment	'3 years		'		'
Components of property and equipment:	'		'		'
Property and equipment, gross	3,993		3,974		'
Computer Equipment | Minimum	'		'		'
Property and equipment:	'		'		'
Useful life of property and equipment	'2 years		'		'
Computer Equipment | Maximum	'		'		'
Property and equipment:	'		'		'
Useful life of property and equipment	'5 years		'		'
Capitalized Software and Development	'		'		'
Components of property and equipment:	'		'		'
Property and equipment, gross	13,208		13,686		'
Capitalized Software and Development | Minimum	'		'		'
Property and equipment:	'		'		'
Useful life of property and equipment	'2 years		'		'
Capitalized Software and Development | Maximum	'		'		'
Property and equipment:	'		'		'
Useful life of property and equipment	'5 years		'		'
Furniture and Fixtures	'		'		'
Property and equipment:	'		'		'
Useful life of property and equipment	'5 years		'		'
Components of property and equipment:	'		'		'
Property and equipment, gross	309		437		'
Leasehold Improvements	'		'		'
Components of property and equipment:	'		'		'
Property and equipment, gross	$123		$232		'
[1]	Construction in process at December 31, 2013 consists primarily of costs incurred to further develop and enhance our ViewCentral platform and implement a new ERP system . Estimated costs to complete the projects are in the range of $125,000 to $150,000, subject to future revisions.

BALANCE_SHEET_COMPONENTS_Goodw

BALANCE SHEET COMPONENTS - Goodwill (Details) (USD $)	12 Months Ended
	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Activity in accounting for goodwill:	'	'	'
Beginning Balance	$5,337,000	$5,268,000	'
Foreign currency adjustments	31,000	69,000	'
Impairment	-5,368,000	0	0
Ending Balance	0	5,337,000	5,268,000
Weighted average cost of capital	23.00%	'	'
Technology attirition rate	20.00%	'	'
Terminal growth rate	5.00%	'	'
Accumulated goodwill impairment losses	$16,900,000	$11,500,000	'

BALANCE_SHEET_COMPONENTS_Other

BALANCE SHEET COMPONENTS - Other Long-term Assets (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Other Assets, Noncurrent [Abstract]	'	'
Deposits	$4	$26
Credit card reserve deposits	391	390
Deferred professional service costs	445	0
Total other long-term assets	$840	$416

BALANCE_SHEET_COMPONENTS_Other1

BALANCE SHEET COMPONENTS - Other Current Liabilities (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Balance Sheet Components [Abstract]	'	'
Payable to customers	$1,158	$1,058
Accrued professional fees	663	652
Accrued VAT taxes	248	148
Accrued sales tax	229	320
Settlement liability	200	0
Reseller rebates	190	196
Other liabilities	977	768
Other accrued liabilities	$3,665	$3,142

ACQUISITIONS_Details

ACQUISITIONS (Details) (Optima, USD $)	0 Months Ended
In Thousands, except Share data, unless otherwise specified	Jan. 29, 2010
	installments
Acquisitions:	'
Cash payment	$492
Liabilities incurred	350
Number of installment payments	2
Amount due in eighteen months from closing date	200
Period after closing date for first payment due date	'18 months
Amount due in twenty-four months from closing date	150
Period after closing date for second payment due date	'24 months
Common Stock	'
Acquisitions:	'
Number of common shares issued	480,000
Value of common stock issued	$701

ACQUISITIONS_Contingent_Consid

ACQUISITIONS - Contingent Consideration (Details) (USD $)	12 Months Ended			1 Months Ended	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Apr. 30, 2012	Dec. 31, 2012	Dec. 31, 2011	Jan. 29, 2010
				Optima	Optima	Optima	Optima
							payment
Acquisitions:	'	'	'	'	'	'	'
Number of potential payments of contingent consideration	'	'	'	'	'	'	2
Estimated fair value of future potential additional payments	'	'	'	'	'	'	$375
Contingent consideration, probability of payment	'	'	'	'	'	'	50.00%
Repayment of acquisition earnout	0	113	0	'	44	190	'
Contingent consideration liability	'	'	'	'	225	'	'
Payments for contingent consideration	'	'	'	$225	'	'	'

ACQUISITIONS_Summary_of_Common

ACQUISITIONS - Summary of Common Stock Issued (Details) (Optima, Common Stock, USD $)	0 Months Ended
In Thousands, except Share data, unless otherwise specified	Jan. 29, 2010
Optima | Common Stock	'
Business Acquisition [Line Items]	'
Number of Common Shares Issued	480,000
Market Price Used per Share (USD per share)	$1.46
Value of Shares Issued	$701

LONGTERM_DEBT_OBLIGATIONS_Summ

LONG-TERM DEBT OBLIGATIONS - Summary of Debt (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Debt Instrument [Line Items]	'	'
Total notes payable	$3,641	$4,527
Less: current portion	-3,641	-2,727
Total notes payable, less current portion	0	1,800
Comerica Bank	'	'
Debt Instrument [Line Items]	'	'
Less: current portion	-3,000	'
Agility Capital II, LLC	'	'
Debt Instrument [Line Items]	'	'
Less: current portion	-500	'
Secured Debt | Agility Capital II, LLC | Revolving Line	'	'
Debt Instrument [Line Items]	'	'
Debt discount	96	0
Total notes payable	404	0
Secured Debt | Comerica Bank Credit Facility | Comerica Bank | Term Loan	'	'
Debt Instrument [Line Items]	'	'
Total notes payable	1,800	3,000
Secured Debt | Comerica Bank Credit Facility | Comerica Bank | Revolving Line	'	'
Debt Instrument [Line Items]	'	'
Total notes payable	1,230	1,493
Notes Payable, Other Payables	'	'
Debt Instrument [Line Items]	'	'
Total notes payable	$207	$34

LONGTERM_DEBT_OBLIGATIONS_Cred

LONG-TERM DEBT OBLIGATIONS - Credit Facility (Details)

Dec. 31, 2013

Dec. 31, 2012

Mar. 19, 2014

Jun. 14, 2012

Dec. 31, 2013

Dec. 31, 2012

Jun. 14, 2012

Mar. 01, 2014

Dec. 31, 2013

Dec. 31, 2012

Jun. 14, 2012

Mar. 01, 2014

Jun. 14, 2012

Oct. 30, 2013

Dec. 31, 2013

Feb. 28, 2014

Dec. 31, 2013

Dec. 31, 2012

Apr. 30, 2004

Apr. 30, 2004

Apr. 30, 2004

Apr. 30, 2004

Jul. 31, 2005

Dec. 31, 2010

Nov. 25, 2010

Nov. 25, 2010

USD ($)

USD ($)

Comerica Bank

Comerica Bank

Comerica Bank

Comerica Bank

Comerica Bank

Comerica Bank

Comerica Bank

Comerica Bank

Comerica Bank

Comerica Bank

Comerica Bank

Agility Capital II, LLC

Agility Capital II, LLC

Agility Capital II, LLC

Agility Capital II, LLC

Agility Capital II, LLC

Bridge Bank

Bridge Bank

Bridge Bank

Bridge Bank

Bridge Bank

Bridge Bank

Bridge Bank

Barclays Bank PLC

Revolving Line

Comerica Bank Credit Facility

Comerica Bank Credit Facility

Comerica Bank Credit Facility

Comerica Bank Credit Facility

Comerica Bank Credit Facility

Comerica Bank Credit Facility

Comerica Bank Credit Facility

Comerica Bank Credit Facility

Comerica Bank Credit Facility

Comerica Bank Credit Facility

USD ($)

USD ($)

Subsequent Event

Revolving Line

Revolving Line

Bridge Bank Credit Facility

Bridge Bank Credit Facility

Bridge Bank Credit Facility

Bridge Bank Credit Facility

Bridge Bank Credit Facility

Bridge Bank Credit Facility

Bridge Bank Credit Facility

Overdraft Facility

Secured Debt

Secured Debt

Term Loan

Term Loan

Term Loan

Term Loan

Revolving Line

Revolving Line

Revolving Line

Revolving Line

Letter of Credit

USD ($)

Secured Debt

Secured Debt

Secured Debt

Secured Debt

Secured Debt

Standby Letters of Credit

Standby Letters of Credit

Standby Letters of Credit

Standby Letters of Credit

Standby Letters of Credit

Subsequent Event

USD ($)

Secured Debt

Secured Debt

Secured Debt

Secured Debt

Secured Debt

Secured Debt

Secured Debt

Secured Debt

Secured Debt

USD ($)

USD ($)

USD ($)

Credit Facility Rate Option, Stated Percentage

Credit Facility Rate Option, Percent in Excess of Prime Lending Rate

Secured Debt

Secured Debt

Secured Debt

Secured Debt

Secured Debt

USD ($)

USD ($)

USD ($)

USD ($)

Subsequent Event

USD ($)

USD ($)

USD ($)

Subsequent Event

USD ($)

USD ($)

Security Deposit for Corporate Headquarters

Securement of Overdraft Facility

Securement of Overdraft Facility

Rainmaker EMEA Limited

installments

USD ($)

Rainmaker EMEA Limited

Rainmaker EMEA Limited

GBP (£)

GBP (£)

GBP (£)

Line of Credit Facility [Line Items]

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Maximum borrowing capacity

'

'

'

$5,000,000

'

'

$3,000,000

'

'

'

$2,000,000

'

$500,000

$650,000

'

'

'

'

$6,000,000

'

'

$1,000,000

$100,000

£ 250,000

£ 250,000

£ 247,500

Percent of accounts receivable less credit issued used to determine borrowing base

'

'

'

'

'

'

'

'

'

'

80.00%

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Number of monthly installments of principal

'

'

'

'

'

'

30

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Total notes payable

3,641,000

4,527,000

'

'

1,800,000

3,000,000

'

'

1,230,000

1,493,000

'

'

'

'

'

'

404,000

0

'

'

'

'

'

'

'

'

Stated interest rate

'

'

'

'

5.50%

'

2.25%

2.25%

4.75%

'

1.50%

1.50%

'

'

'

'

'

'

'

3.50%

'

'

'

'

'

'

Minimum liquidity ratio

'

'

'

1.25

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Maximum advances at any time outstanding

'

'

1,000,000

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Restricted cash pledged as collateral

'

'

1,562,000

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Current borrowing capacity

'

'

'

'

'

'

'

'

'

'

'

'

'

500,000

'

'

'

'

'

'

'

'

'

'

'

'

Borrowing based on accounts receivable balance, percentage

'

'

'

'

'

'

'

'

'

'

'

'

'

30.00%

'

'

'

'

'

'

'

'

'

'

'

'

Interest rate per annum on advances

'

'

'

'

'

'

'

'

'

'

'

'

'

12.00%

'

'

'

'

'

'

'

'

'

'

'

'

Interest rate per annum for advances if a default occurs

'

'

'

'

'

'

'

'

'

'

'

'

'

18.00%

'

'

'

'

'

'

'

'

'

'

'

'

Default fee

'

'

'

'

'

'

'

'

'

'

'

'

'

10,000

'

10,000

'

'

'

'

'

'

'

'

'

'

Additional default fee per subsequent 30-day period

'

'

'

'

'

'

'

'

'

'

'

'

'

15,000

'

'

'

'

'

'

'

'

'

'

'

'

Line of credit, amount outstanding

'

'

'

'

'

'

'

'

'

'

'

'

'

'

$500,000

'

'

'

'

'

'

'

'

'

'

'

Number of shares called by warrants

'

'

'

'

'

'

'

'

'

'

'

'

'

216,667

'

'

'

'

'

'

'

'

'

'

'

'

Term until expiration

'

'

'

'

'

'

'

'

'

'

'

'

'

'7 years

'

'

'

'

'

'

'

'

'

'

'

'

Exercise price of warrants (USD per warrant)

'

'

'

'

'

'

'

'

'

'

'

'

'

0.45

'

'

'

'

'

'

'

'

'

'

'

'

Basis spread on variable rate

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

0.25%

'

'

'

'

'

LONGTERM_DEBT_OBLIGATIONS_Note

LONG-TERM DEBT OBLIGATIONS - Notes Payable (Details) (USD $)	Dec. 11, 2013	Jan. 29, 2010	Jan. 29, 2010	Jan. 29, 2010	Dec. 31, 2013	Aug. 13, 2012
In Thousands, unless otherwise specified	AON Private Risk Management	Notes Payable, Other Payables	Notes Payable, Other Payables	Notes Payable, Other Payables	Notes Payable, Other Payables	Notes Payable, Other Payables
	Notes Payable - Insurance	Optima	Optima	Optima	AON Private Risk Management	AON Private Risk Management
	installments	Notes Payable - Optima Acquisition	Notes Payable - Optima Acquisition	Notes Payable - Optima Acquisition	Notes Payable - Insurance	Notes Payable - Insurance
		installments	Installment 1	Installment 2		installments
Debt Instrument [Line Items]	'	'	'	'	'	'
Notes payable	'	$350	$200	$150	$207	$62
Number of monthly installments of principal	8	2	'	'	'	9
Duration of first notes payable installment	'	'18 months	'	'	'	'
Duration of second notes payable installment	'	'24 months	'	'	'	'
Stated interest rate	4.99%	0.40%	'	'	'	6.07%
Discount amortization period	'	'2 years	'	'	'	'
Effective rate	'	6.20%	'	'	'	'
Financing amount	$237	'	'	'	'	'

LONGTERM_DEBT_OBLIGATIONS_Futu

LONG-TERM DEBT OBLIGATIONS - Future Maturities of Debt (Details) (USD $)	Dec. 31, 2013
In Thousands, unless otherwise specified
Debt Disclosure [Abstract]	'
2014	$3,737
2015 and thereafter	0
Total	$3,737

COMMITMENTS_AND_CONTINGENCIES_2

COMMITMENTS AND CONTINGENCIES - Lease Commitments (Details)

12 Months Ended

12 Months Ended

3 Months Ended

0 Months Ended

1 Months Ended

In Thousands, unless otherwise specified

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Jul. 02, 2013

Feb. 01, 2013

Oct. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

Jul. 02, 2013

Feb. 01, 2013

Oct. 31, 2012

Oct. 31, 2009

Sep. 30, 2011

Oct. 31, 2012

Dec. 31, 2013

USD ($)

USD ($)

USD ($)

USD ($)

USD ($)

USD ($)

Facility Closing

Austin, Texas

Building

Building

Building

Building

Building

Building

Building

Montreal facility closure

Contract Termination

Campbell, California, corporate headquarters

Campbell, California, corporate headquarters

Campbell, California, corporate headquarters

Campbell, California, corporate headquarters

Austin, Texas

Godalming, United Kingdom

Godalming, United Kingdom

USD ($)

USD ($)

USD ($)

USD ($)

sqft

USD ($)

GBP (£)

USD ($)

sqft

sqft

sqft

sqft

Lease commitments:

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Area of leased space (in sqft)

'

'

'

'

'

'

'

'

6,771

3,936

'

16,430

'

5,000

'

Duration of lease

'

'

'

'

'

'

'

'

'

'

'3 years

'

'24 months

'30 months

'

Gross rent in first year of lease

'

'

'

'

'

'

'

'

$536

$365

'

'

'

'

'

Gross rent after deducting free base rent in first three months of amended lease

'

'

'

'

'

'

'

'

'

208

'

'

'

'

'

Square footage adjustment to leased asset (in sqft)

'

'

'

'

'

'

'

'

'

'

'

'

21,388

'

'

Annual percentage of gross rent increase

'

'

'

'

'

'

'

'

3.00%

3.00%

'

'

'

'

'

Security deposit

'

'

'

61

40

30

'

'

'

40

'

'

'

'

'

Security deposit liability

'

'

'

'

'

'

'

'

61

'

'

'

'

'

'

Annual rent expense due

'

'

'

'

'

'

'

'

'

'

'

'

212

'

'

Monthly rent expense due

'

'

'

'

'

'

'

'

'

'

'

'

18

'

'

Restructuring Charges

'

'

'

'

'

'

'

179

'

'

'

'

'

'

'

Base rent in current lease year

'

'

'

'

'

'

'

'

'

'

'

'

'

28

45

Rent expense under operating leases

535

773

903

'

'

'

99

'

'

'

'

'

'

'

'

Rent expense related to discontinued operations

0

158

207

'

'

'

'

'

'

'

'

'

'

'

'

Future minimum payments under non-cancelable operating leases:

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

2013

590

'

'

'

'

'

'

'

'

'

'

'

'

'

'

2014

566

'

'

'

'

'

'

'

'

'

'

'

'

'

'

2015 and thereafter

46

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Total minimum payments

$1,202

'

'

'

'

'

'

'

'

'

'

'

'

'

'

COMMITMENTS_AND_CONTINGENCIES_3

COMMITMENTS AND CONTINGENCIES - Contingencies (Details) (USD $)	1 Months Ended		0 Months Ended	12 Months Ended
	Apr. 30, 2013	Feb. 08, 2013	Jan. 28, 2014	Dec. 31, 2013
		Breach of Employment Contract	Breach of Employment Contract	Breach of Employment Contract
		Threatened Litigation	Settled Litigation	Settled Litigation
			Subsequent Event	Subsequent Event
Contingencies:	'	'	'	'
Estimate of possible loss	'	$1,000,000	'	'
Shares issued in pursuant to legal settlement	13,000,000	'	1,000,000	'
Litigation settlement charges	'	'	'	$200,000

COMMITMENTS_AND_CONTINGENCIES_4

COMMITMENTS AND CONTINGENCIES - Guarantees (Details) (USD $)	Jul. 02, 2013	Feb. 01, 2013	Oct. 31, 2012	Jul. 18, 2012
In Thousands, unless otherwise specified				Standby Letter of Credit
				Notes Payable to Banks
Guarantees:	'	'	'	'
Guarantor obligation, maximum exposure	'	'	'	$100
Security deposit	$61	$40	$30	'

FAIR_VALUE_MEASUREMENTS_Unobse

FAIR VALUE MEASUREMENTS - Unobservable Input Reconciliation (Details) (Level 3, USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012		Dec. 31, 2011
Optima | Measured at Fair Value on a Recurring Basis	'	'		'
Unobservable input reconciliation:	'	'		'
Contingent consideration paid	'	'		$225
Common Stock Warrant Liability	'	'		'
Summary of the activity of the fair value of the Level 3 liabilities:	'	'		'
Beginning Value of Level 3 Liabilities	348	517		0
Transfers In (Out)	89	0		815
Loss(Gain) on Fair Value Re- measurement	-344	-169		-298
Foreign Currency Adjustment	0	0		0
Ending Fair Value of Level 3 Liabilities	93	348		517
Contingent Consideration - Optima	'	'		'
Summary of the activity of the fair value of the Level 3 liabilities:	'	'		'
Beginning Value of Level 3 Liabilities	'	225	[1]	182	[1]
Transfers In (Out)	'	-225	[1]	0	[1]
Loss(Gain) on Fair Value Re- measurement	'	0	[1]	44	[1]
Foreign Currency Adjustment	'	0	[1]	-1	[1]
Ending Fair Value of Level 3 Liabilities	'	$0	[1]	$225	[1]
[1]	The contingent consideration paid under the Optima stock purchase agreement was $225,000 based on the achievement of certain performance metrics for the calendar year ended December 31, 2011. The contingent consideration payment was transferred from our fair value measurements once the final calculation was determinable. The liability was settled in April 2012 in accordance with the guidelines of the Optima Stock Purchase Agreement.

FAIR_VALUE_MEASUREMENTS_Detail

FAIR VALUE MEASUREMENTS (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013		Dec. 31, 2012
Assumptions used to measure the accrued warrant liability:	'		'
Accounts payable	13,042		7,159
Notes payable	3,641		2,727
Common Stock Warrant	'		'
Assumptions used to measure the accrued warrant liability:	'		'
Expected life in years	'		'3 years 6 months
Volatility	88.84%		65.99%
Risk-free interest rate	'		0.34%
Dividend rate	0.00%		0.00%
Level 3 | Fair Value	'		'
Assumptions used to measure the accrued warrant liability:	'		'
Accounts payable	6,200		'
Notes payable	3,600		'
Measured at Fair Value on a Recurring Basis | Level 1	'		'
Assets:	'		'
Money market funds	1,641	[1]	1,640	[1]
Liabilities:	'		'
Common stock warrant liability	0	[2]	0	[2]
Measured at Fair Value on a Recurring Basis | Level 2	'		'
Assets:	'		'
Money market funds	0	[1]	0	[1]
Liabilities:	'		'
Common stock warrant liability	0	[2]	0	[2]
Measured at Fair Value on a Recurring Basis | Level 3	'		'
Assets:	'		'
Money market funds	0	[1]	0	[1]
Liabilities:	'		'
Common stock warrant liability	93		348	[2]
Minimum | Common Stock Warrant	'		'
Assumptions used to measure the accrued warrant liability:	'		'
Expected life in years	'2 years 6 months		'
Risk-free interest rate	0.78%		'
Maximum | Common Stock Warrant	'		'
Assumptions used to measure the accrued warrant liability:	'		'
Expected life in years	'6 years 9 months		'
Risk-free interest rate	2.45%		'
[1]	Money market funds are valued using active quoted market rates.
[2]	The fair value of our common stock warrant liability (see Note 6 - Long-Term Debt Obligations and Note 10 - Stockholders' Equity) is determined using the Black–Scholes valuation method utilizing the quoted price of our common stock in an active market. Volatility is estimated based on the historical market activity of our stock. The expected life is based on the remaining contractual term of the warrants and the risk free interest rate is based on the implied yield available on U.S. Treasury Securities with a maturity equivalent to the warrants' remaining contractual term. See detailed inputs below.

INCOME_TAXES_Components_of_Inc

INCOME TAXES - Components of Income Taxes (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Components of income (loss) before income taxes from continuing operations:	'	'	'
United States	($20,536)	($3,540)	($10,176)
Foreign	-1,142	-184	-253
Loss before income tax (benefit) expense	($21,678)	($3,724)	($10,429)

INCOME_TAXES_Income_Tax_Expens

INCOME TAXES - Income Tax Expense (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Current:	'	'	'
Federal	$0	$0	($38)
State	-16	43	44
Foreign	-100	104	-74
Current income tax expense (benefit)	-116	147	-68
Deferred:	'	'	'
Federal	-522	86	86
State	-37	8	4
Foreign	18	0	-3
Deferred income tax expense	-541	94	87
Total income tax (benefit) expense	-657	241	19
Income tax expense for discontinued operations	$0	$95	$96

INCOME_TAXES_Effective_Income_

INCOME TAXES - Effective Income Tax Reconciliation (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Income tax expense reconciliation:	'	'	'
Tax benefit computed at federal statutory rate	($7,353)	($1,266)	($3,546)
Effect of state income taxes	-48	36	33
Foreign rate differential	466	61	8
Change in valuation allowance	6,284	1,163	3,392
Stock based compensation	120	96	391
Other	-126	151	-259
Total income tax (benefit) expense	($657)	$241	$19

INCOME_TAXES_Components_of_Def

INCOME TAXES - Components of Deferred Tax Assets and Liabilities (Details) (USD $)	Dec. 31, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Deferred tax assets:	'	'
Net operating loss carryforwards	$41,014	$27,841
Depreciation and amortization	3,919	2,778
Accrued reserves and other	1,036	1,162
Total deferred tax assets	45,969	31,781
Valuation allowance	-45,964	-31,781
Net deferred tax asset	5	0
Deferred tax liabilities:	'	'
Fixed Assets	-31	0
Acquired goodwill	0	-567
Total deferred tax liability	($26)	($567)

INCOME_TAXES_Narrative_Details

INCOME TAXES - Narrative (Details) (USD $)	12 Months Ended
In Millions, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012
Income Tax Disclosure [Abstract]	'	'
Increase in valuation allowance for deferred tax assets	$13.50	$1.20
Federal	'	'
Operating loss carryforwards:	'	'
Net operating loss carryforwards	101.6	'
Federal | Capital Loss Carryforward [Member]	'	'
Operating loss carryforwards:	'	'
Capital loss	11.5	'
State of California	'	'
Operating loss carryforwards:	'	'
Net operating loss carryforwards	34.3	'
State of California | Capital Loss Carryforward [Member]	'	'
Operating loss carryforwards:	'	'
Capital loss	$4.50	'

STOCKHOLDERS_EQUITY_Preferred_

STOCKHOLDERS' EQUITY - Preferred Stock and Common Stock (Details) (USD $)	1 Months Ended		12 Months Ended
	Apr. 30, 2013	Jun. 30, 2011	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Equity offering:	'	'	'	'	'
Preferred stock, authorized (in shares)	'	'	5,000,000	5,000,000	'
Preferred stock, outstanding (in shares)	'	'	0	0	'
Stock issued during period (in shares)	13,000,000	'	'	'	'
Proceeds from issuance of common stock, gross	'	$3,900,000	'	'	'
Proceeds from issuance of common stock	5,800,000	3,300,000	5,534,000	22,000	3,285,000
Net cash proceeds from the offering	$5,500,000	'	'	'	'
Common Stock	'	'	'	'	'
Equity offering:	'	'	'	'	'
Stock issued during period (in shares)	'	3,700,000	'	'	'
Stock issuable upon exercise of warrants (in shares)	'	1,600,000	'	'	'

STOCKHOLDERS_EQUITY_Common_Sto

STOCKHOLDERS' EQUITY - Common Stock Warrants (Details) (USD $)	12 Months Ended			1 Months Ended			12 Months Ended			0 Months Ended
In Thousands, except Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011	Jun. 30, 2011	Jun. 30, 2011	Jun. 30, 2011	Dec. 31, 2013	Dec. 31, 2013	Dec. 31, 2013	Oct. 30, 2013
				Common Stock	Common Stock Warrant	Common Stock Warrant, Issued to Placement Agent	22-Jun-11	24-Jun-11	30-Oct-13	Agility Capital II, LLC
					warrant
Common stock warrants:	'	'	'	'	'	'	'	'	'	'
Stock warrants issued during period (in warrants)	'	'	'	'	1,500,000	'	'	'	'	'
Term until expiration	'	'	'	'	'5 years	'5 years	'5 years	'5 years	'7 years	'7 years
Exercise price of warrants (USD per warrant)	'	'	'	'	1.4	1.05	1.05	1.4	0.45	0.45
Period until warrants become exercisable from issuance	'	'	'	'	'6 months	'6 months	'	'	'	'
Percentage of number of shares purchased by investors used to determine warrant value	'	'	'	'	'	3.00%	'	'	'	'
Number of shares purchased by investors	'	'	'	110,000	'	'	'	'	'	'
Number of shares called by warrants	'	'	'	'	'	'	'	'	'	216,667
Gain due to change in fair value of warrant liability	$344	$169	$298	'	'	'	'	'	'	'
Warrants outstanding	'	'	'	'	'	'	110,092	1,467,887	216,667	'

STOCKHOLDERS_EQUITY_Treasury_S

STOCKHOLDERS' EQUITY - Treasury Stock (Details) (USD $)	12 Months Ended
In Thousands, except Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Treasury stock:	'	'	'
Payments related to tax withholding	$149	$237	$223
Treasury Stock	'	'	'
Treasury stock:	'	'	'
Shares paid for tax withholding	273,724	152,399	398,741
Payments related to tax withholding	$149	$122	$338

STOCKHOLDERS_EQUITY_Equity_Inc

STOCKHOLDERS' EQUITY - Equity Incentive Plans (Details)

12 Months Ended

0 Months Ended

12 Months Ended

0 Months Ended

0 Months Ended

12 Months Ended

0 Months Ended

0 Months Ended

12 Months Ended

0 Months Ended

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Dec. 31, 2013

Dec. 31, 2012

Dec. 31, 2011

Jun. 05, 2013

14-May-13

15-May-08

15-May-07

Dec. 31, 2013

Dec. 31, 2012

14-May-13

Jun. 05, 2013

14-May-13

Feb. 19, 2013

14-May-03

Feb. 19, 2013

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2013

Feb. 19, 2013

Dec. 31, 2013

Feb. 19, 2013

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2013

Dec. 31, 2013

Dec. 21, 2012

Restricted Stock

Restricted Stock

Restricted Stock

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2003 Plan

2012 Plan

2012 Plan

2012 Plan

2012 Plan

2012 Plan

2012 Plan

2012 Plan

2012 Plan

2012 Plan

2012 Plan

New Directors

Annual Evergreen Provision

Annual Evergreen Provision

Restricted Stock

Restricted Stock

Restricted Stock

Restricted Stock

Restricted Stock

Stock Options

Stock Options

Stock Options

Stock Options

Stock Options

Stock Options

Restricted Stock

Restricted Stock

Restricted Stock

Restricted Stock

Stock Options

Stock Options

Stock Options

Stock Options

Nonemployee Director

Nonemployee Director

New Directors

Minimum

Maximum

Nonemployee Director

Employees and Consultants

Minimum

Maximum

Maximum

Chief Financial Officer

Vesting Over Four Years

Vesting Over Four Years

Vesting After One Year

Vesting Over Four Years

Vesting Over Four Years

Maximum

Employees, Consultants and Nonemployee Directors

Employees, Consultants and Nonemployee Directors

installments

installments

Nonemployee Director

Nonemployee Director

Employees and Consultants

Chief Executive Officer

Chief Executive Officer

Equity incentive plans:

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Reverse stock split ratio

'

'

'

'

'

'

'

'

'

5

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Common stock available for issuance (in shares)

'

'

'

'

'

'

1,200,000

'

950,000

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

375,000

'

'

'

'

'

'

'

'

'

Maximum increase to authorized shares

'

'

'

'

'

'

'

600,000

1,000,000

'

1,000,000

1,000,000

'

2,000,000

1,000,000

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Maximum percent of outstanding common stock to increase authorized shares

'

'

'

'

'

'

4.00%

'

4.00%

'

4.00%

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Total shares available for grant

'

'

'

'

'

'

'

'

'

'

1,252,000

'

'

'

'

100,000

20,000

'

'

'

'

'

'

'

'

'

'

281,250

'

'

'

'

'

'

'

'

Initigal grant of options (in shares)

2,155,000

585,000

600,000

'

'

'

'

'

'

'

'

'

20,000

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Restricted shares granted

'

'

'

1,518,000

2,145,000

995,000

'

'

'

'

'

'

'

'

'

'

'

50,000

'

'

'

'

'

'

'

'

'

'

'

500,000

'

250,000

'

'

'

'

Minimum percent of the fair value of common stock option exercise price

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

100.00%

100.00%

'

'

'

'

'

'

'

'

'

'

100.00%

'

'

'

Option maximum term

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'10 years

'10 years

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Minimum percentage of employee owned outstanding common stock

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

10.00%

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Minimum percent of the fair value of common stock option exercise price for employees who own over 10% of common stock

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

110.00%

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Option maximum term for employees who own over 10% of common stock

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'5 years

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Minimum number of vesting installments

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

2

1

'

'

'

'

'

'

'

'

'

'

'

'

'

Award vesting period

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'1 year

'4 years

'

'

'

'12 months

'24 months

'4 years

'

'

'

'

'4 years

'

'

'

'4 years

'10 years

Expiration period after termination

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'12 months

'3 months

'

'

'

'

'

'

'

'

'

'

'

'

'

Number of shares of common stock which vest 1/16th quarterly

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

500,000

'

'

Number of common stock shares issued

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

375,000

'

'

'

'

'

'

'

STOCKHOLDERS_EQUITY_StockBased

STOCKHOLDERS' EQUITY - Stock-Based Compensation Expense (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Equity incentive plans:	'	'	'
Stock-based compensation expense	$1,510	$810	$2,022
Stock-based compensation relating to unvested awards	1,167	'	'
Current unvested and outstanding grants expected to be expensed in current year	432	'	'
Options	'	'	'
Weighted average valuation assumptions:	'	'	'
Expected life in years	'3 years 11 months 8 days	'3 years 9 months 3 days	'3 years 9 months 3 days
Volatility	73.52%	65.99%	65.99%
Risk-free interest rate	0.50%	0.38%	1.00%
Dividend rate	0.00%	0.00%	0.00%
Forfeiture rate	21.53%	27.61%	27.61%
Restricted Stock	'	'	'
Weighted average valuation assumptions:	'	'	'
Forfeiture rate	19.43%	15.04%	15.04%
Cost of Services	'	'	'
Equity incentive plans:	'	'	'
Stock-based compensation expense	75	84	73
Sales and Marketing	'	'	'
Equity incentive plans:	'	'	'
Stock-based compensation expense	150	51	169
Technology and Development	'	'	'
Equity incentive plans:	'	'	'
Stock-based compensation expense	215	116	186
General and Administrative Expense	'	'	'
Equity incentive plans:	'	'	'
Stock-based compensation expense	$1,070	$559	$1,594

STOCKHOLDERS_EQUITY_Stock_Acti

STOCKHOLDERS' EQUITY - Stock Activity (Details) (USD $)	12 Months Ended
In Thousands, except Share data, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Stock activity:	'	'	'
Weighted average grant date fair value, options granted (USD per share)	$0.33	$0.31	$0.47
Proceeds from stock option exercises	$4	$0	$15
Total intrinsic value of stock options exercised	1	'	4
Options outstanding, number of shares:	'	'	'
Balance at beginning of period (in shares)	1,169,000	1,021,000	674,000
Granted (in shares)	2,155,000	585,000	600,000
Exercised (in shares)	-5,000	0	-15,000
Canceled (in shares)	-621,000	-437,000	-238,000
Balance at end of period (in shares)	2,698,000	1,169,000	1,021,000
Options outstanding, weighted average exercise price:	'	'	'
Balance at beginning of period (USD per share)	$1.25	$1.59	$2.25
Granted (USD per share)	$0.46	$0.70	$0.98
Exercised (USD per share)	$0.81	$0	$1
Canceled (USD per share)	$1	$1.29	$1.96
Balance at end of period (USD per share)	$0.67	$1.25	$1.59
Restricted Stock	'	'	'
Stock activity:	'	'	'
Total fair value of nonvested restricted stock awards	402	'	'
Stock award activity, restricted stock, number of shares:	'	'	'
Balance at beginning of period (in shares)	2,255,000	1,346,000	2,457,000
Granted (in shares)	1,518,000	2,145,000	995,000
Rescinded (in shares)	-250,000	'	'
Vested (in shares)	-1,986,000	-720,000	-1,363,000
Forfeited (in shares)	-955,000	-516,000	-743,000
Balance at end of period (in shares)	582,000	2,255,000	1,346,000
Stock award activity, restricted stock, weighted average grant price:	'	'	'
Balance at beginning of period (USD per share)	$0.78	$1.03	$1.47
Granted (USD per share)	$0.70	$0.79	$1.03
Rescinded (USD per share)	$0.93	'	'
Vested (USD per share)	$0.52	$0.78	$0.86
Forfeited (USD per share)	$0.80	$0.93	$1.36
Balance at end of period (USD per share)	$0.69	$0.78	$1.03
Restricted Stock | Director	'	'	'
Stock activity:	'	'	'
Number of individuals granted with awards	4	'	'
Number of individuals previously granted with awards and subsequently rescinded	1	'	'
Stock award activity, restricted stock, number of shares:	'	'	'
Granted (in shares)	650,000	'	'
Rescinded (in shares)	-250,000	'	'
Restricted Stock | Consultants	'	'	'
Stock activity:	'	'	'
Number of individuals granted with awards	2	'	'
Award vesting period	'1 year	'	'
Fair value of awards granted	$35	'	'
Stock award activity, restricted stock, number of shares:	'	'	'
Granted (in shares)	100,000	'	'

STOCKHOLDERS_EQUITY_Exercise_P

STOCKHOLDERS' EQUITY - Exercise Price Ranges (Details) (USD $)	12 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Dec. 31, 2013
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Aggregate intrinsic value closing price (USD per share)	$0.24
$0.35 - $ 0.40	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Lower Range of Exercise Prices (USD per share)	$0.35
Upper Range of Exercise Prices (USD per share)	$0.40
Options Outstanding, Number Outstanding (in shares)	829
Options Outstanding, Weighted Average Contractual Life (Years)	'9 years 3 months 29 days
Options Outstanding, Weighted Average Exercise Price (USD per share)	$0.40
Options Outstanding, Aggregate Intrinsic Value at Closing Price	$0
Options Vested, Number Exercisable (in shares)	110
Options Vested, Weighted Average Exercise Price (USD per share)	$0.40
Options Vested, Aggregate Intrinsic Value at Closing Price	0
$0.41 - $ 0.45	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Lower Range of Exercise Prices (USD per share)	$0.41
Upper Range of Exercise Prices (USD per share)	$0.45
Options Outstanding, Number Outstanding (in shares)	462
Options Outstanding, Weighted Average Contractual Life (Years)	'9 years 6 months 21 days
Options Outstanding, Weighted Average Exercise Price (USD per share)	$0.44
Options Outstanding, Aggregate Intrinsic Value at Closing Price	0
Options Vested, Number Exercisable (in shares)	33
Options Vested, Weighted Average Exercise Price (USD per share)	$0.45
Options Vested, Aggregate Intrinsic Value at Closing Price	0
$0.46 - $ 0.68	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Lower Range of Exercise Prices (USD per share)	$0.46
Upper Range of Exercise Prices (USD per share)	$0.68
Options Outstanding, Number Outstanding (in shares)	501
Options Outstanding, Weighted Average Contractual Life (Years)	'8 years 9 months 10 days
Options Outstanding, Weighted Average Exercise Price (USD per share)	$0.55
Options Outstanding, Aggregate Intrinsic Value at Closing Price	0
Options Vested, Number Exercisable (in shares)	75
Options Vested, Weighted Average Exercise Price (USD per share)	$0.55
Options Vested, Aggregate Intrinsic Value at Closing Price	0
$0.69 - $ 0.69	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Lower Range of Exercise Prices (USD per share)	$0.69
Upper Range of Exercise Prices (USD per share)	$0.69
Options Outstanding, Number Outstanding (in shares)	500
Options Outstanding, Weighted Average Contractual Life (Years)	'8 years 11 months 26 days
Options Outstanding, Weighted Average Exercise Price (USD per share)	$0.69
Options Outstanding, Aggregate Intrinsic Value at Closing Price	0
Options Vested, Number Exercisable (in shares)	125
Options Vested, Weighted Average Exercise Price (USD per share)	$0.69
Options Vested, Aggregate Intrinsic Value at Closing Price	0
$0.70 - $13.20	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Lower Range of Exercise Prices (USD per share)	$0.70
Upper Range of Exercise Prices (USD per share)	$13.20
Options Outstanding, Number Outstanding (in shares)	406
Options Outstanding, Weighted Average Contractual Life (Years)	'5 years 10 months 9 days
Options Outstanding, Weighted Average Exercise Price (USD per share)	$1.64
Options Vested, Number Exercisable (in shares)	279
Options Vested, Weighted Average Exercise Price (USD per share)	$2.01
$0.35 - $13.20	'
Share-based Compensation, Shares Authorized under Stock Option Plans, Exercise Price Range [Line Items]	'
Lower Range of Exercise Prices (USD per share)	$0.35
Upper Range of Exercise Prices (USD per share)	$13.20
Options Outstanding, Number Outstanding (in shares)	2,698
Options Outstanding, Weighted Average Contractual Life (Years)	'8 years 8 months 4 days
Options Outstanding, Weighted Average Exercise Price (USD per share)	$0.67
Options Outstanding, Aggregate Intrinsic Value at Closing Price	0
Options Vested, Number Exercisable (in shares)	622
Options Vested, Weighted Average Exercise Price (USD per share)	$1.20
Options Vested, Aggregate Intrinsic Value at Closing Price	$0

RELATED_PARTY_TRANSACTIONS_Det

RELATED PARTY TRANSACTIONS (Details) (USD $)	1 Months Ended		12 Months Ended
In Thousands, except Share data, unless otherwise specified	Apr. 30, 2013	Jun. 30, 2011	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Related party transactions:	'	'	'	'	'
Stock issued during period (in shares)	13,000,000	'	'	'	'
Proceeds from issuance of common stock	$5,800	$3,300	$5,534	$22	$3,285
Director	'	'	'	'	'
Related party transactions:	'	'	'	'	'
Shares purchases from related party	500,025	135,660	'	'	'
Purchase price (USD per share)	$0.45	$1.29	'	'	'
Additional shares available for purchase subject to the exercise of warrants	'	54,264	'	'	'
Initial exercise price of warrants (USD per share)	'	$1.40	'	'	'
Common Stock	'	'	'	'	'
Related party transactions:	'	'	'	'	'
Stock issued in period (in shares)	'	3,700,000	'	'	'
Additional shares of common stock subject to exercise of warrants	'	1,600,000	'	'	'
Stock issued during period (in shares)	'	3,700,000	'	'	'

EMPLOYEE_BENEFIT_PLAN_Details

EMPLOYEE BENEFIT PLAN (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Compensation and Retirement Disclosure [Abstract]	'	'	'
Maximum annual contribution percentage per employee	20.00%	'	'
Credit incurred from forfeitures	$14	$19	$12

INTEREST_AND_OTHER_EXPENSE_NET2

INTEREST AND OTHER EXPENSE, NET (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Other Income and Expenses [Abstract]	'	'	'
Interest expense, net	$228	$237	$193
Currency transaction (gain) loss	35	-21	-15
Other	31	0	0
Interest and other expense, net	$294	$216	$178

SCHEDULE_II_VALUATION_AND_QUAL1

SCHEDULE II - VALUATION AND QUALIFYING ACCOUNTS (Details) (USD $)	12 Months Ended
In Thousands, unless otherwise specified	Dec. 31, 2013	Dec. 31, 2012	Dec. 31, 2011
Allowance for Doubtful Accounts	'	'	'
Movement in valuation and qualifying accounts:	'	'	'
Balance at Beginning of Year	$15	$80	$79
Additions Charged to Costs and Expenses	420	-61	-40
Deductions	-424	-4	41
Balance at End of Year	11	15	80
Deferred Tax Asset Valuation Account	'	'	'
Movement in valuation and qualifying accounts:	'	'	'
Balance at Beginning of Year	31,781	30,618	27,841
Additions Charged to Costs and Expenses	14,183	1,163	2,777
Deductions	0	0	0
Balance at End of Year	$45,964	$31,781	$30,618