Pfsweb (PFSW) 10-Q 7 May 21 2021 Q1 Quarterly report Financial data

Cover Page

Cover Page - shares	3 Months Ended
	Mar. 31, 2021	May 04, 2021
Cover [Abstract]
Document Type	10-Q
Document Quarterly Report	true
Document Period End Date	Mar. 31, 2021
Document Transition Report	false
Entity File Number	000-28275
Entity Registrant Name	PFSweb, Inc.
Entity Incorporation, State or Country Code	DE
Entity Tax Identification Number	75-2837058
Entity Address, Address Line One	505 Millennium Drive,
Entity Address, City or Town	Allen,
Entity Address, State or Province	TX
Entity Address, Postal Zip Code	75013
City Area Code	972
Local Phone Number	881-2900
Title of 12(b) Security	Common Stock, $0.001 par value
Trading Symbol	PFSW
Security Exchange Name	NASDAQ
Current Reporting Status	Yes
Entity Interactive Data Current	Yes
Entity Filer Category	Accelerated Filer
Entity Small Business	true
Entity Emerging Growth Company	false
Shell Company	false
Entity Common Stock, Shares Outstanding		21,100,119
Amendment Flag	false
Document Fiscal Year Focus	2021
Entity Central Index Key	0001095315
Document Fiscal Period Focus	Q1
Current Fiscal Year End Date	--12-31

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Current Assets:
Cash and cash equivalents	$ 10,844	$ 10,751
Restricted cash	214	214
Accounts receivable, net of allowance for doubtful accounts of $1,352 and $1,465 at March 31, 2021 and December 31, 2020, respectively	58,627	80,778
Related party receivable	1,012	730
Inventories, net of reserves of $94 and $96 at March 31, 2021 and December 31, 2020, respectively	3,889	3,644
Other receivables	3,519	3,758
Prepaid expenses and other current assets	10,087	8,694
Total current assets	88,192	108,569
Property and equipment:
Cost	102,863	101,992
Less: accumulated depreciation	(84,322)	(82,814)
PROPERTY AND EQUIPMENT	18,541	19,178
Operating lease right-of-use assets, net	40,900	34,982
Identifiable intangibles, net	594	665
Goodwill	45,677	45,615
Other assets	4,186	4,152
Total assets	198,090	213,161
Current liabilities:
Trade accounts payable	27,574	35,648
Accrued expenses	26,072	30,881
Current portion of operating lease liabilities	10,064	9,487
Current portion of long-term debt and finance lease obligations	3,138	3,414
Deferred revenues	4,690	5,115
Total current liabilities	71,538	84,545
Long-term debt and capital lease obligations, less current portion	33,166	39,073
Deferred revenue, less current portion	1,366	1,341
Operating lease liabilities	35,745	30,553
Other liabilities	5,417	5,286
Total liabilities	147,232	160,798
COMMITMENTS AND CONTINGENCIES
SHAREHOLDERS’ EQUITY:
Preferred stock, $1.00 par value; 1,000,000 shares authorized; none issued or outstanding	0	0
Common stock, $0.001 par value; 35,000,000 shares authorized; 20,482,974 and 20,408,558 issued at March 31, 2021 and December 31, 2020, respectively; and 20,449,507 and 20,375,091 outstanding at March 31, 2021 and December 31, 2020, respectively	20	20
Additional paid-in capital	169,474	168,244
Accumulated deficit	(117,827)	(115,447)
Accumulated other comprehensive loss	(684)	(329)
Treasury stock at cost, 33,467 shares	(125)	(125)
Total shareholders’ equity	50,858	52,363
Total liabilities and shareholders’ equity	$ 198,090	$ 213,161

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Statement of Financial Position [Abstract]
Accounts receivable, net of allowance for doubtful accounts of $1,352 and $1,465 at March 31, 2021 and December 31, 2020, respectively	$ 1,352	$ 1,465
Inventories, net of reserves of $94 and $96 at March 31, 2021 and December 31, 2020, respectively	$ 94	$ 96
Preferred stock, par value (in USD per share)	$ 1	$ 1
Preferred stock, shares authorized (in shares)	1,000,000	1,000,000
Preferred stock, shares issued (in shares)	0	0
Preferred stock, shares outstanding (in shares)	0	0
Common stock, par value (in USD per share)	$ 0.001	$ 0.001
Common stock, shares authorized (in shares)	35,000,000	35,000,000
Common stock, shares issued (in shares)	20,482,974	20,408,558
Common stock, shares outstanding (in shares)	20,449,507	20,375,091
Treasury stock, shares (in shares)	33,467	33,467

Unaudited Condensed Consolidate

Unaudited Condensed Consolidated Statements of Operations and Comprehensive Loss - USD ($) shares in Thousands, $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Revenues:
Related party service fee revenue	$ 468	$ 0
Total revenues	77,970	76,699
Costs of revenues:
Total costs of revenues	58,206	56,707
Gross profit	19,764	19,992
Selling, general and administrative expenses	21,303	19,369
Income (loss) from operations	(1,539)	623
Interest expense, net	376	415
Income (loss) before income taxes	(1,915)	208
Income tax expense, net	465	439
Net loss	$ (2,380)	$ (231)
Net loss per share:
Basic (in USD per share)	$ (0.11)	$ (0.01)
Diluted (in USD per share)	$ (0.11)	$ (0.01)
Weighted average number of shares outstanding:
Basic (in shares)	21,274	19,679
Diluted (in shares)	21,274	19,679
Comprehensive loss:
Net loss	$ (2,380)	$ (231)
Foreign currency translation adjustment	(355)	(944)
Total comprehensive loss	(2,735)	(1,175)
Service fee revenue
Revenues:
Revenues	62,318	54,298
Total revenues	62,786	54,298
Costs of revenues:
Total costs of revenues	43,244	34,716
Product revenue, net
Revenues:
Revenues	4,308	7,533
Total revenues	4,308	7,533
Costs of revenues:
Total costs of revenues	4,086	7,123
Pass-through revenue
Revenues:
Revenues	10,876	14,868
Total revenues	10,876	14,868
Costs of revenues:
Total costs of revenues	$ 10,876	$ 14,868

Unaudited Condensed Consolida_2

Unaudited Condensed Consolidated Statements of Shareholders' Equity - USD ($) $ in Thousands	Total	Common Stock	Additional Paid-In Capital	Accumulated Deficit	Accumulated Other Comprehensive Loss	Treasury Stock
Beginning balance at Dec. 31, 2019	$ 46,842	$ 19	$ 158,192	$ (109,943)	$ (1,301)	$ (125)
Beginning balance (in shares) at Dec. 31, 2019		19,465,877				33,467
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss	(231)			(231)
Stock-based compensation	545		545
Issuance of shares under stock-based compensation awards (in shares)		33,343
Issuance of shares under stock-based compensation awards	0
Tax withholding on shares under stock-based compensation awards	(73)		(73)
Foreign currency translation	(944)				(944)
Ending balance (in shares) at Mar. 31, 2020		19,499,220				33,467
Ending balance at Mar. 31, 2020	46,139	$ 19	158,664	(110,174)	(2,245)	$ (125)
Beginning balance at Dec. 31, 2020	52,363	$ 20	168,244	(115,447)	(329)	$ (125)
Beginning balance (in shares) at Dec. 31, 2020		20,408,558				33,467
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net loss	(2,380)			(2,380)
Stock-based compensation	853		853
Exercise of stock options (in shares)		74,416
Exercise of stock options	377		377
Foreign currency translation	(355)				(355)
Ending balance (in shares) at Mar. 31, 2021		20,482,974				33,467
Ending balance at Mar. 31, 2021	$ 50,858	$ 20	$ 169,474	$ (117,827)	$ (684)	$ (125)

Unaudited Condensed Consolida_3

Unaudited Condensed Consolidated Statements of Cash Flows - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Cash flows from operating activities:
Net loss	$ (2,380)	$ (231)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Depreciation and amortization	2,216	2,285
Deferred income taxes	173	183
Stock-based compensation expense	853	545
Other	37	20
Changes in operating assets and liabilities:
Accounts receivable	19,916	7,623
Related party receivable	283	0
Inventories	(258)	1,269
Prepaid expenses, other receivables and other assets	(1,289)	(1,673)
Operating leases	(158)	(367)
Trade accounts payable, deferred revenues, accrued expenses and other liabilities	(10,909)	(9,374)
Net cash provided by operating activities	8,484	280
Cash flows from investing activities:
Purchases of property and equipment	(969)	(954)
Proceeds from sale of property and equipment	0	142
Net cash used in investing activities	(969)	(812)
Cash flows from financing activities:
Net proceeds from issuance of common stock	377	0
Taxes paid on behalf of employees for withheld shares	0	(73)
Payments on finance lease obligations	(262)	(319)
Payments on revolving loan	(50,817)	(34,526)
Borrowings on revolving loan	45,325	37,594
Payments on other debt	(1,646)	(482)
Borrowings on other debt	0	755
Net cash provided (used) by financing activities	(7,023)	2,949
Effect of exchange rates on cash, cash equivalents, and restricted cash	(399)	(348)
Net increase in cash and cash equivalents	93	2,069
Cash and cash equivalents, beginning of period	10,751	12,434
Restricted cash, beginning of period	214	214
Cash, cash equivalents and restricted cash, beginning of period	10,965	12,648
Cash and cash equivalents, end of period	10,844	14,503
Restricted cash, end of period	214	214
Cash, cash equivalents and restricted cash, end of period	11,058	14,717
Supplemental cash flow information
Cash paid for income taxes	352	352
Cash paid for interest	309	432
Non-cash investing and financing activities:
Property and equipment acquired under long-term debt and finance leases	$ 600	$ 370

Basis of Presentation

Basis of Presentation	3 Months Ended
	Mar. 31, 2021
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Basis of Presentation	Basis of PresentationThe accompanying unaudited condensed consolidated financial statements of PFSweb, Inc. and its subsidiaries have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”) and include all normal and recurring adjustments necessary to present fairly the unaudited condensed consolidated balance sheets, statements of operations and comprehensive loss, statements of shareholders' equity, and statements of cash flows for the periods indicated. Certain information and note disclosures normally included in annual financial statements prepared in accordance with accounting principles generally accepted in the United States (“U.S. GAAP”) have been condensed or omitted pursuant to the rules and regulations of the SEC. This report should be read in conjunction with our Annual Report on Form 10-K for the year ended December 31, 2020. We refer to PFSweb, Inc. and its subsidiaries collectively as “PFSweb,” the “Company,” “us,” “we” and “our” in these unaudited condensed consolidated financial statements. Results of our operations for interim periods may not be indicative of results for the full fiscal year. We reclassify certain prior year amounts, as applicable, to conform to the current year presentation.

Significant Accounting Policies

Significant Accounting Policies	3 Months Ended
	Mar. 31, 2021
Accounting Policies [Abstract]
Significant Accounting Policies	Significant Accounting Policies Use of Estimates The preparation of consolidated financial statements and related disclosures in conformity with accounting principles generally accepted in the United States of America requires management to make judgments, estimates and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses and disclosure of contingent assets and liabilities. The recognition and allocation of certain revenues and selling, general and administrative expenses in these unaudited condensed consolidated financial statements also require management estimates and assumptions. Estimates and assumptions about future events and their effects cannot be determined with certainty. The Company bases its estimates on historical experience and various other assumptions believed to be applicable and reasonable under the circumstances. These estimates may change as new events occur, as additional information is obtained and as the operating environment changes. These changes have been included in the unaudited condensed consolidated financial statements as soon as they became known. In addition, management is periodically faced with uncertainties, the outcomes of which are not within its control and will not be known for prolonged periods of time. Based on a critical assessment of accounting policies and the underlying judgments and uncertainties affecting the application of those policies, management believes the Company’s unaudited condensed consolidated financial statements are fairly stated in accordance with US GAAP and provide a fair presentation of the Company’s financial position and results of operations. Furthermore, we considered the impact of the COVID-19 pandemic on the use of estimates and assumptions used for financial reporting and determined that there was no adverse material impact to our results of operations for the three months ended March 31, 2021; however, the extent and duration of future impacts of the COVID-19 pandemic and any resulting economic impact are largely unknown and difficult to predict due to these unknown factors which may have a material impact on our financial position and results of operations in the future. For a complete set of our significant accounting policies, refer to the consolidated financial statements included in our Annual Report on Form 10-K for the year ended December 31, 2020. During the three-month period ended March 31, 2021, there were no significant changes to our significant accounting policies. Impact of Recently Issued Accounting Standards Pronouncements Not Yet Adopted In June 2016, the FASB issued ASU 2016-13, " Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments ," ("ASU 2016-13") which requires the measurement and recognition of expected credit losses for financial assets held at amortized cost. ASU 2016-13 replaces the existing incurred loss impairment model with an expected loss methodology, which will result in more timely recognition of credit losses. ASU 2016-13 is effective for annual reporting periods, and interim periods within those years, beginning after December 15, 2019 for all public entities, excluding smaller reporting companies, and after December 15, 2022 for smaller reporting companies. It requires a cumulative effect adjustment to the balance sheet as of the beginning of the first reporting period in which the guidance is effective. We will adopt ASU 2016-13 on January 1, 2023. We are currently in the early phase of evaluating the impact of the adoption of ASU 2016-13 on our condensed consolidated financial statements.

Revenue from Contracts with Cli

Revenue from Contracts with Clients and Customers	3 Months Ended
	Mar. 31, 2021
Revenue from Contract with Customer [Abstract]
Revenue from Contracts with Clients and Customers	Revenue from Contracts with Clients and Customers Contract Assets and Contract Liabilities Changes in costs to fulfill contract assets remained consistent from December 31, 2020 to March 31, 2021, primarily due to a decrease of approximately $0.9 million for amortization and recognition of costs, offset by approximately $0.9 million from new projects in the three months ended March 31, 2021. Costs to fulfill contract assets relate to deferred costs, which are included within other current assets and/or other assets, and software development costs, which are included within property and equipment, in our condensed consolidated balance sheets. Changes in contract liabilities during the period increased $1.8 million from December 31, 2020 to March 31, 2021, primarily due to a decrease of approximately $1.7 million for amortization and recognition of revenue, offset by approximately $3.5 million from new projects in the three months ended March 31, 2021. Contract losses recognized for the three months ended March 31, 2021 were not material. Accrued contract liabilities below are included within accrued expenses in our condensed consolidated balance sheets. The timing of revenue recognition, billings and cash collections results in billed accounts receivable, unbilled receivables, and customer advances and deposits (contract liabilities) on the condensed consolidated balance sheets. Changes in the contract asset and liability balances during the three months ended March 31, 2021 were not materially impacted by any other factors. Contract balances consist of the following (in thousands): March 31, 2021 December 31, 2020 Contract Assets Costs to Fulfill $ 5,642 $ 5,659 Total Contract Assets $ 5,642 $ 5,659 Contract Liabilities Accrued Contract Liabilities $ 3,253 $ 1,067 Deferred Revenue 6,056 6,456 Total Contract Liabilities $ 9,309 $ 7,523 Remaining performance obligations represent the transaction price of firm orders for which work has not yet been performed. This amount does not include 1) contracts that are less than one year in duration, 2) contracts for which we recognize revenue based on the right to invoice for services performed, or 3) variable consideration allocated entirely to a wholly unsatisfied performance obligation. Much of our revenue qualifies for one of these exemptions. As of March 31, 2021, the aggregate amount of the transaction price allocated to remaining performance obligations for contracts with an original expected duration of one year or more was $7.4 million. We expect to recognize revenue on approximately 77% of the remaining performance obligations in 2021, 21% in 2022, and the remaining recognized thereafter. The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by revenue source (in thousands): Three Months Ended PFS LiveArea Total Revenues: Service fee revenue $ 42,431 $ 20,355 (1) $ 62,786 Product revenue, net 4,308 — 4,308 Pass-through revenue 10,163 713 10,876 Total revenues $ 56,902 $ 21,068 $ 77,970 (1) Includes $0.5 million of related party service fee revenue for the three months ended March 31, 2021. Three Months Ended PFS LiveArea Total Revenues: Service fee revenue $ 33,431 $ 20,867 $ 54,298 Product revenue, net 7,533 — 7,533 Pass-through revenue 13,956 912 14,868 Total revenues $ 54,920 $ 21,779 $ 76,699 The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by timing of revenue recognition (in thousands): Three Months Ended PFS LiveArea Total Revenues: Over time $ 52,594 $ 21,068 (1) $ 73,662 Point-in-time 4,308 — 4,308 Total revenues $ 56,902 $ 21,068 $ 77,970 (1) Includes $0.5 million of related party service fee for the three months ended March 31, 2021. Three Months Ended PFS LiveArea Total Revenues: Over time $ 47,387 $ 21,779 $ 69,166 Point-in-time 7,533 — 7,533 Total revenues $ 54,920 $ 21,779 $ 76,699 The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by region (in thousands): Three Months Ended PFS LiveArea Total Revenues by region: North America $ 44,997 $ 18,586 (1) $ 63,583 Europe 11,905 2,482 14,387 Total revenues $ 56,902 $ 21,068 $ 77,970 (1) Includes $0.5 million of related party service fee revenue for the three months ended March 31, 2021. Three Months Ended PFS LiveArea Total Revenues by region: North America $ 45,098 $ 19,197 $ 64,295 Europe 9,822 2,582 12,404 Total revenues $ 54,920 $ 21,779 $ 76,699

Inventory Financing

Inventory Financing	3 Months Ended
	Mar. 31, 2021
Debt Disclosure [Abstract]
Inventory Financing	Inventory Financing Supplies Distributors has a short-term credit facility with IBM Credit LLC and its assignees (“IBM Credit Facility”) to finance its purchase and distribution of Ricoh products in the United States, providing financing for eligible Ricoh inventory and certain receivables up to $7.5 million, as per an amended agreement. The agreement has no stated maturity date and provides either party the ability to exit the facility following a 90-day notice. Given the structure of this facility and as outstanding balances, which represent inventory purchases, are repaid within twelve months, we have classified the outstanding amounts under this facility, which were $2.6 million and $3.6 million as of March 31, 2021 and December 31, 2020, respectively, as trade accounts payable in the condensed consolidated balance sheets. As of March 31, 2021, Supplies Distributors had $1.1 million of available credit under this facility. The credit facility contains cross default provisions, various restrictions upon the ability of Supplies Distributors to, among other things, merge, consolidate, sell assets, incur indebtedness, make loans and payments to related parties (including entities directly or indirectly owned by PFSweb, Inc.), provide guarantees, make investments and loans, pledge assets, make changes to capital stock ownership structure and pay dividends. The credit facility also contains financial covenants, such as annualized revenue to working capital, net profit after tax to revenue, and total liabilities to tangible net worth, as defined, and is secured by certain of the assets of Supplies Distributors, as well as a collateralized guaranty of PFSweb. Additionally, PFSweb is required to maintain a minimum Subordinated Note receivable balance from Supplies Distributors of $1.0 million, as per an amended agreement. Borrowings under the credit facility accrue interest, after a defined free financing period, at prime rate plus 0.5%, which resulted in a weighted average interest rate of 3.75% and 3.75% as of March 31, 2021 and December 31, 2020, respectively. As of March 31, 2021, the Company was in compliance with all financial covenants.

Debt and Finance Lease Obligati

Debt and Finance Lease Obligations	3 Months Ended
	Mar. 31, 2021
Debt Disclosure [Abstract]
Debt and Finance Lease Obligations	Debt and Finance Lease Obligations Outstanding debt and finance lease obligations consist of the following (in thousands): March 31, 2021 December 31, 2020 U.S. Credit Agreement Revolver $ 28,000 $ 33,500 Equipment loan 7,571 8,035 Debt issuance costs (204) (224) Finance Leases 844 1,056 Other 93 120 Total 36,304 42,487 Less current portion of long-term debt 3,138 3,414 Long-term debt, less current portion $ 33,166 $ 39,073 U.S. Credit Agreement On November 1, 2018, we entered into Amendment No. 1 to our Credit Agreement with Regions Bank (the “Amended Facility”). The Amended Facility provided for an increase in availability of our revolving loans to $60.0 million, with the ability for a further increase of $20.0 million to a total of $80.0 million, and the elimination of the term loan. Amounts outstanding under the term loan were reconstituted as revolving loans. The Amended Facility also extended the maturity date to November 1, 2023. As of March 31, 2021, we had $12.3 million of available credit under the revolving loan facility. As of March 31, 2021 and December 31, 2020, the weighted average interest rate on the revolving loan facility was 2.18% and 2.52%, respectively. As of March 31, 2021, we had approval for $2.9 million of available credit in equipment financing. As of March 31, 2021, we were in compliance with all debt covenants.

Earnings (Loss) Per Share

Earnings (Loss) Per Share	3 Months Ended
	Mar. 31, 2021
Earnings Per Share [Abstract]
Earnings (Loss) Per Share	Earnings (Loss) Per ShareBasic net loss per common share was computed by dividing net loss by the weighted-average number of common shares outstanding for the reporting period. In periods when we recognize a net loss, we exclude the impact of outstanding common stock equivalents from the diluted loss per share calculation as their inclusion would have an antidilutive effect. As of March 31, 2021 and March 31, 2020, we had outstanding common stock equivalents of approximately 2.5 million and 2.3 million, respectively, that have been excluded from the calculations of diluted earnings per share attributable to common stockholders because their effect would have been antidilutive.

Commitments and Contingencies

Commitments and Contingencies	3 Months Ended
	Mar. 31, 2021
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	. Commitments and Contingencies The Company is subject to claims in the ordinary course of business, including claims of alleged infringement by the Company or its subsidiaries of the patents, trademarks and other intellectual property rights of third parties. The Company is generally required to indemnify its service fee clients against any third party claims asserted against such clients alleging infringement by the Company of the patents, trademarks and other intellectual property rights of third parties. In the opinion of management, any liabilities resulting from these claims, would not have a material adverse effect on the Company’s financial position or results of operations.

Segment Information

Segment Information	3 Months Ended
	Mar. 31, 2021
Segment Reporting [Abstract]
Segment Information	Segment Information The Company's segments are comprised of strategic businesses that are defined by the service offerings they provide and consist of PFS Operations (which provides client services in relation to the customer physical experience, such as order management (OMS), order fulfillment, customer care and financial services) and LiveArea Professional Services (which provides client services in relation to the digital experience of shopping online, such as strategic commerce consulting, strategy, design and digital marketing services and technology services). Each segment is led by a separate Business Unit Executive who reports directly to our Chief Operating Decision Maker. The following table presents information concerning operations by segment (in thousands): Three Months Ended 2021 2020 Revenues: PFS Operations $ 56,902 $ 54,920 LiveArea Professional Services 21,068 21,779 Total revenues $ 77,970 $ 76,699 Business unit direct contribution: PFS Operations $ 3,716 $ 3,092 LiveArea Professional Services 1,732 3,182 Total business unit direct contribution 5,448 6,274 Unallocated corporate expenses (6,987) (5,651) Income (loss) from operations $ (1,539) $ 623 Depreciation and amortization: PFS Operations $ 1,885 $ 1,774 LiveArea Professional Services 159 223 Unallocated corporate expenses 172 288 Total depreciation and amortization $ 2,216 $ 2,285

Related Party Transaction

Related Party Transaction	3 Months Ended
	Mar. 31, 2021
Related Party Transactions [Abstract]
Related Party Transaction	Related Party TransactionIn June 2020, the Company entered into an agreement with Hardinge, Inc. ("Hardinge") in which our LiveArea segment is to provide various services related to e-commerce. Benjamin Rosenzweig ("Mr. Rosenzweig"), a member of our Board of Directors, is a partner at Privet Fund Management LLC ("Privet"). Privet is the general partner and investment manager of funds that own Hardinge and Mr. Rosenzweig also serves on the Board of Directors of Hardinge.We recognized $0.5 million of related party service fee revenue in the three months ended March 31, 2021. As of March 31, 2021 and December 31, 2020, there was an accounts receivable balance of $1.0 million and $0.7 million from Hardinge, respectively.

Significant Accounting Polici_2

Significant Accounting Policies (Policies)	3 Months Ended
	Mar. 31, 2021
Accounting Policies [Abstract]
Basis of Presentation	The accompanying unaudited condensed consolidated financial statements of PFSweb, Inc. and its subsidiaries have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”) and include all normal and recurring adjustments necessary to present fairly the unaudited condensed consolidated balance sheets, statements of operations and comprehensive loss, statements of shareholders' equity, and statements of cash flows for the periods indicated. Certain information and note disclosures normally included in annual financial statements prepared in accordance with accounting principles generally accepted in the United States (“U.S. GAAP”) have been condensed or omitted pursuant to the rules and regulations of the SEC. This report should be read in conjunction with our Annual Report on Form 10-K for the year ended December 31, 2020. We refer to PFSweb, Inc. and its subsidiaries collectively as “PFSweb,” the “Company,” “us,” “we” and “our” in these unaudited condensed consolidated financial statements. Results of our operations for interim periods may not be indicative of results for the full fiscal year. We reclassify certain prior year amounts, as applicable, to conform to the current year presentation
Use of Estimates	Use of Estimates The preparation of consolidated financial statements and related disclosures in conformity with accounting principles generally accepted in the United States of America requires management to make judgments, estimates and assumptions that affect the reported amounts of assets, liabilities, revenues and expenses and disclosure of contingent assets and liabilities. The recognition and allocation of certain revenues and selling, general and administrative expenses in these unaudited condensed consolidated financial statements also require management estimates and assumptions. Estimates and assumptions about future events and their effects cannot be determined with certainty. The Company bases its estimates on historical experience and various other assumptions believed to be applicable and reasonable under the circumstances. These estimates may change as new events occur, as additional information is obtained and as the operating environment changes. These changes have been included in the unaudited condensed consolidated financial statements as soon as they became known. In addition, management is periodically faced with uncertainties, the outcomes of which are not within its control and will not be known for prolonged periods of time. Based on a critical assessment of accounting policies and the underlying judgments and uncertainties affecting the application of those policies, management believes the Company’s unaudited condensed consolidated financial statements are fairly stated in accordance with US GAAP and provide a fair presentation of the Company’s financial position and results of operations.
Impact of Recently Issued Accounting Standards	Impact of Recently Issued Accounting Standards Pronouncements Not Yet Adopted In June 2016, the FASB issued ASU 2016-13, " Financial Instruments-Credit Losses (Topic 326): Measurement of Credit Losses on Financial Instruments ," ("ASU 2016-13") which requires the measurement and recognition of expected credit losses for financial assets held at amortized cost. ASU 2016-13 replaces the existing incurred loss impairment model with an expected loss methodology, which will result in more timely recognition of credit losses. ASU 2016-13 is effective for annual reporting periods, and interim periods within those years, beginning after December 15, 2019 for all public entities, excluding smaller reporting companies, and after December 15, 2022 for smaller reporting companies. It requires a cumulative effect adjustment to the balance sheet as of the beginning of the first reporting period in which the guidance is effective. We will adopt ASU 2016-13 on January 1, 2023. We are currently in the early phase of evaluating the impact of the adoption of ASU 2016-13 on our condensed consolidated financial statements.

Revenue from Contracts with C_2

Revenue from Contracts with Clients and Customers (Tables)	3 Months Ended
	Mar. 31, 2021
Revenue from Contract with Customer [Abstract]
Summary of Contract Balances	Contract balances consist of the following (in thousands): March 31, 2021 December 31, 2020 Contract Assets Costs to Fulfill $ 5,642 $ 5,659 Total Contract Assets $ 5,642 $ 5,659 Contract Liabilities Accrued Contract Liabilities $ 3,253 $ 1,067 Deferred Revenue 6,056 6,456 Total Contract Liabilities $ 9,309 $ 7,523
Summary of Revenues Disaggregated by Revenue Source and Region	The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by revenue source (in thousands): Three Months Ended PFS LiveArea Total Revenues: Service fee revenue $ 42,431 $ 20,355 (1) $ 62,786 Product revenue, net 4,308 — 4,308 Pass-through revenue 10,163 713 10,876 Total revenues $ 56,902 $ 21,068 $ 77,970 (1) Includes $0.5 million of related party service fee revenue for the three months ended March 31, 2021. Three Months Ended PFS LiveArea Total Revenues: Service fee revenue $ 33,431 $ 20,867 $ 54,298 Product revenue, net 7,533 — 7,533 Pass-through revenue 13,956 912 14,868 Total revenues $ 54,920 $ 21,779 $ 76,699 The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by timing of revenue recognition (in thousands): Three Months Ended PFS LiveArea Total Revenues: Over time $ 52,594 $ 21,068 (1) $ 73,662 Point-in-time 4,308 — 4,308 Total revenues $ 56,902 $ 21,068 $ 77,970 (1) Includes $0.5 million of related party service fee for the three months ended March 31, 2021. Three Months Ended PFS LiveArea Total Revenues: Over time $ 47,387 $ 21,779 $ 69,166 Point-in-time 7,533 — 7,533 Total revenues $ 54,920 $ 21,779 $ 76,699 The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by region (in thousands): Three Months Ended PFS LiveArea Total Revenues by region: North America $ 44,997 $ 18,586 (1) $ 63,583 Europe 11,905 2,482 14,387 Total revenues $ 56,902 $ 21,068 $ 77,970 (1) Includes $0.5 million of related party service fee revenue for the three months ended March 31, 2021. Three Months Ended PFS LiveArea Total Revenues by region: North America $ 45,098 $ 19,197 $ 64,295 Europe 9,822 2,582 12,404 Total revenues $ 54,920 $ 21,779 $ 76,699

Debt and Finance Lease Obliga_2

Debt and Finance Lease Obligations (Tables)	3 Months Ended
	Mar. 31, 2021
Debt Disclosure [Abstract]
Summary of Debt and Finance Lease Obligations	Outstanding debt and finance lease obligations consist of the following (in thousands): March 31, 2021 December 31, 2020 U.S. Credit Agreement Revolver $ 28,000 $ 33,500 Equipment loan 7,571 8,035 Debt issuance costs (204) (224) Finance Leases 844 1,056 Other 93 120 Total 36,304 42,487 Less current portion of long-term debt 3,138 3,414 Long-term debt, less current portion $ 33,166 $ 39,073

Segment Information (Tables)

Segment Information (Tables)	3 Months Ended
	Mar. 31, 2021
Segment Reporting [Abstract]
Summary of Segment Information	The following table presents information concerning operations by segment (in thousands): Three Months Ended 2021 2020 Revenues: PFS Operations $ 56,902 $ 54,920 LiveArea Professional Services 21,068 21,779 Total revenues $ 77,970 $ 76,699 Business unit direct contribution: PFS Operations $ 3,716 $ 3,092 LiveArea Professional Services 1,732 3,182 Total business unit direct contribution 5,448 6,274 Unallocated corporate expenses (6,987) (5,651) Income (loss) from operations $ (1,539) $ 623 Depreciation and amortization: PFS Operations $ 1,885 $ 1,774 LiveArea Professional Services 159 223 Unallocated corporate expenses 172 288 Total depreciation and amortization $ 2,216 $ 2,285

Revenue from Contracts with C_3

Revenue from Contracts with Clients and Customers - Additional Information (Details) $ in Millions	3 Months Ended
	Mar. 31, 2021USD ($)
Revenue from Contract with Customer [Abstract]
Amortization of costs to fulfill contract assets	$ 0.9
Increase in costs to fulfill contracts with customers from new projects	0.9
Change in contract liabilities	1.8
Change in contract liabilities from amortization and recognition and recognition of revenue	1.7
Increase in contract liabilities for new projects	$ 3.5

Revenue from Contracts with C_4

Revenue from Contracts with Clients and Customers - Summary of Contract Balances (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Contract Assets
Costs to Fulfill	$ 5,642	$ 5,659
Contract Liabilities
Accrued Contract Liabilities	3,253	1,067
Deferred Revenue	6,056	6,456
Total Contract Liabilities	$ 9,309	$ 7,523

Revenue from Contracts with C_5

Revenue from Contracts with Clients and Customers - Additional Information, Performance Obligation (Details) $ in Millions	Mar. 31, 2021USD ($)
Revenue from Contract with Customer [Abstract]
Performance obligation, amount	$ 7.4
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2021-04-01
Revenue from Contract with Customer [Abstract]
Performance obligation, percentage	77.00%
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligation, expected timing of satisfaction	9 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2022-01-01
Revenue from Contract with Customer [Abstract]
Performance obligation, percentage	21.00%
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction [Line Items]
Performance obligation, expected timing of satisfaction	12 months

Revenue from Contracts with C_6

Revenue from Contracts with Clients and Customers - Summary of Revenues Disaggregated (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Disaggregation of Revenue [Line Items]
Total revenues	$ 77,970	$ 76,699
Related party service fee revenue	468	0
North America
Disaggregation of Revenue [Line Items]
Total revenues	63,583	64,295
Europe
Disaggregation of Revenue [Line Items]
Total revenues	14,387	12,404
PFS Operations
Disaggregation of Revenue [Line Items]
Total revenues	56,902	54,920
PFS Operations | North America
Disaggregation of Revenue [Line Items]
Total revenues	44,997	45,098
PFS Operations | Europe
Disaggregation of Revenue [Line Items]
Total revenues	11,905	9,822
LiveArea Professional Services
Disaggregation of Revenue [Line Items]
Total revenues	21,068	21,779
LiveArea Professional Services | North America
Disaggregation of Revenue [Line Items]
Total revenues	18,586	19,197
LiveArea Professional Services | Europe
Disaggregation of Revenue [Line Items]
Total revenues	2,482	2,582
Service fee revenue
Disaggregation of Revenue [Line Items]
Total revenues	62,786	54,298
Service fee revenue | PFS Operations
Disaggregation of Revenue [Line Items]
Total revenues	42,431	33,431
Service fee revenue | LiveArea Professional Services
Disaggregation of Revenue [Line Items]
Total revenues	20,355	20,867
Product revenue, net
Disaggregation of Revenue [Line Items]
Total revenues	4,308	7,533
Product revenue, net | PFS Operations
Disaggregation of Revenue [Line Items]
Total revenues	4,308	7,533
Product revenue, net | LiveArea Professional Services
Disaggregation of Revenue [Line Items]
Total revenues	0	0
Pass-through revenue
Disaggregation of Revenue [Line Items]
Total revenues	10,876	14,868
Pass-through revenue | PFS Operations
Disaggregation of Revenue [Line Items]
Total revenues	10,163	13,956
Pass-through revenue | LiveArea Professional Services
Disaggregation of Revenue [Line Items]
Total revenues	713	912
Over time
Disaggregation of Revenue [Line Items]
Total revenues	73,662	69,166
Over time | PFS Operations
Disaggregation of Revenue [Line Items]
Total revenues	52,594	47,387
Over time | LiveArea Professional Services
Disaggregation of Revenue [Line Items]
Total revenues	21,068	21,779
Point-in-time
Disaggregation of Revenue [Line Items]
Total revenues	4,308	7,533
Point-in-time | PFS Operations
Disaggregation of Revenue [Line Items]
Total revenues	4,308	7,533
Point-in-time | LiveArea Professional Services
Disaggregation of Revenue [Line Items]
Total revenues	$ 0	$ 0

Inventory Financing - Additiona

Inventory Financing - Additional Information (Details) - Line of Credit - Short Term Credit Facility - USD ($)	3 Months Ended
	Mar. 31, 2021	Dec. 31, 2020
Line of Credit Facility [Line Items]
Maximum credit under credit agreement	$ 7,500,000
Termination notice period	90 days
Outstanding borrowings	$ 2,600,000	$ 3,600,000
Available credit under credit agreement	1,100,000
Subordinated note outstanding, minimum limit	$ 1,000,000
Weighted average interest rate	3.75%	3.75%
Prime Rate
Line of Credit Facility [Line Items]
Variable rate basis	0.50%

Debt and Finance Lease Obliga_3

Debt and Finance Lease Obligations - Summary of Outstanding Debt and Capital Lease Obligations (Details) - USD ($) $ in Thousands	Mar. 31, 2021	Dec. 31, 2020
Debt Instrument [Line Items]
Finance Leases	$ 844	$ 1,056
Other	93	120
Total	36,304	42,487
Less current portion of long-term debt	3,138	3,414
Long-term debt, less current portion	33,166	39,073
U.S. Credit Agreement
Debt Instrument [Line Items]
Debt issuance costs	(204)	(224)
U.S. Credit Agreement | Revolver
Debt Instrument [Line Items]
U.S. Credit Agreement	28,000	33,500
U.S. Credit Agreement | Equipment loan
Debt Instrument [Line Items]
U.S. Credit Agreement	$ 7,571	$ 8,035

Debt and Finance Lease Obliga_4

Debt and Finance Lease Obligations - U.S. Credit Agreement - Additional Information (Details) - U.S. Credit Agreement - Revolving Loan Facility - USD ($)	Mar. 31, 2021	Dec. 31, 2020	Nov. 01, 2018
Line of Credit Facility [Line Items]
Availability under credit agreement			$ 60,000,000
Available increase under credit agreement			20,000,000
Availability under credit agreement after available increase under credit agreement			$ 80,000,000
Available credit under credit agreement	$ 12,300,000
Weighted average interest rate on outstanding borrowings	2.18%	2.52%
Available credit under credit agreement for equipment purchases	$ 2,900,000

Earnings (Loss) Per Share - Add

Earnings (Loss) Per Share - Additional Information (Details) - shares shares in Millions	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Earnings Per Share [Abstract]
Outstanding common stock excluded from calculations of diluted earnings per share (in shares)	2.5	2.3

Segment Information - Summary o

Segment Information - Summary of Segment Information (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020
Segment Reporting Information [Line Items]
Income (loss) from operations	$ (1,539)	$ 623
Depreciation and amortization	2,216	2,285
Operating Segments
Segment Reporting Information [Line Items]
Revenues	77,970	76,699
Income (loss) from operations	5,448	6,274
Operating Segments | PFS Operations
Segment Reporting Information [Line Items]
Revenues	56,902	54,920
Income (loss) from operations	3,716	3,092
Depreciation and amortization	1,885	1,774
Operating Segments | LiveArea Professional Services
Segment Reporting Information [Line Items]
Revenues	21,068	21,779
Income (loss) from operations	1,732	3,182
Depreciation and amortization	159	223
Unallocated Corporate
Segment Reporting Information [Line Items]
Income (loss) from operations	(6,987)	(5,651)
Depreciation and amortization	$ 172	$ 288

Related Party Transaction (Deta

Related Party Transaction (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2021	Mar. 31, 2020	Dec. 31, 2020
Related Party Transaction [Line Items]
Related party service fee revenue	$ 468	$ 0
Director
Related Party Transaction [Line Items]
Related party service fee revenue	500
Accounts receivable	$ 1,000		$ 700