Pfsweb (PFSW) 10-Q 9 Nov 18 2018 Q3 Quarterly report Financial data

Document and Entity Information

Document and Entity Information - shares	9 Months Ended
	Sep. 30, 2018	Nov. 05, 2018
Document And Entity Information [Abstract]
Document Type	10-Q
Amendment Flag	false
Document Period End Date	Sep. 30, 2018
Document Fiscal Year Focus	2,018
Trading Symbol	PFSW
Entity Registrant Name	PFSWEB INC
Entity Central Index Key	1,095,315
Document Fiscal Period Focus	Q3
Current Fiscal Year End Date	--12-31
Entity Filer Category	Non-accelerated Filer
Entity Small Business	true
Entity Emerging Growth Company	false
Entity Common Stock, Shares Outstanding		19,259,298

Condensed Consolidated Balance

Condensed Consolidated Balance Sheets - USD ($) $ in Thousands	Sep. 30, 2018	Dec. 31, 2017
CURRENT ASSETS:
Cash and cash equivalents	$ 14,258	$ 19,078
Restricted cash	214	214
Accounts receivable, net of allowance for doubtful accounts of $414 and $373 at September 30, 2018 and December 31, 2017, respectively	52,909	72,062
Inventories, net of reserves of $311 and $342 at September 30, 2018 and December 31, 2017, respectively	5,238	5,326
Other receivables	3,435	5,366
Prepaid expenses and other current assets	4,945	6,633
Total current assets	80,999	108,679
PROPERTY AND EQUIPMENT:
Cost	118,202	120,403
Less: accumulated depreciation	(96,272)	(96,225)
PROPERTY AND EQUIPMENT	21,930	24,178
IDENTIFIABLE INTANGIBLES, net	2,163	3,371
GOODWILL	45,304	45,698
OTHER ASSETS	3,500	3,861
Total assets	153,896	185,787
CURRENT LIABILITIES:
Trade accounts payable	29,313	45,070
Accrued expenses	24,395	29,074
Current portion of long-term debt and capital lease obligations	3,069	9,460
Deferred revenues	5,058	7,405
Performance-based contingent payments		3,967
Total current liabilities	61,835	94,976
LONG-TERM DEBT AND CAPITAL LEASE OBLIGATIONS, less current portion	40,112	37,866
DEFERRED REVENUES, less current portion	2,513	4,034
DEFERRED RENT	4,882	5,464
OTHER LIABILITIES	2,339	2,150
Total liabilities	111,681	144,490
COMMITMENTS AND CONTINGENCIES
SHAREHOLDERS’ EQUITY:
Preferred stock, $1.00 par value; 1,000,000 shares authorized; none issued or outstanding
Common stock, $0.001 par value; 35,000,000 shares authorized; 19,291,559 and 19,058,685 shares issued at September 30, 2018 and December 31, 2017, respectively; and 19,258,092 and 19,025,218 outstanding at September 30, 2018 and December 31, 2017, respectively	19	19
Additional paid-in capital	154,495	150,614
Accumulated deficit	(111,063)	(109,281)
Accumulated other comprehensive income	(1,111)	70
Treasury stock at cost, 33,467 shares	(125)	(125)
Total shareholders’ equity	42,215	41,297
Total liabilities and shareholders’ equity	$ 153,896	$ 185,787

Condensed Consolidated Balanc_2

Condensed Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Sep. 30, 2018	Dec. 31, 2017
Statement Of Financial Position [Abstract]
Allowance for doubtful accounts	$ 414	$ 373
Inventories reserves	$ 311	$ 342
Preferred stock, par value	$ 1	$ 1
Preferred stock, shares authorized	1,000,000	1,000,000
Preferred stock, shares issued	0	0
Preferred stock, shares outstanding	0	0
Common stock, par value	$ 0.001	$ 0.001
Common stock, shares authorized	35,000,000	35,000,000
Common stock, shares issued	19,291,559	19,058,685
Common stock, shares outstanding	19,258,092	19,025,218
Treasury stock, shares	33,467	33,467

Condensed Consolidated Statemen

Condensed Consolidated Statements of Operations and Comprehensive Income (Loss) (Unaudited) - USD ($) shares in Thousands, $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2018	Sep. 30, 2017	Sep. 30, 2018	Sep. 30, 2017
REVENUES:
Total revenues	$ 77,701	$ 77,318	$ 233,173	$ 234,152
COSTS OF REVENUES:
Total costs of revenues	57,785	57,922	171,638	177,317
Gross profit	19,916	19,396	61,535	56,835
SELLING, GENERAL AND ADMINISTRATIVE EXPENSES	19,239	18,229	59,655	60,682
Income (loss) from operations	677	1,167	1,880	(3,847)
INTEREST EXPENSE, net	612	778	1,802	2,125
Income (loss) before income taxes	65	389	78	(5,972)
INCOME TAX EXPENSE, net	751	487	2,140	1,578
NET LOSS	$ (686)	$ (98)	$ (2,062)	$ (7,550)
NET LOSS PER SHARE:
Basic	$ (0.04)	$ (0.01)	$ (0.11)	$ (0.40)
Diluted	$ (0.04)	$ (0.01)	$ (0.11)	$ (0.40)
WEIGHTED AVERAGE NUMBER OF SHARES OUTSTANDING:
Basic	19,258	18,995	19,193	18,868
Diluted	19,258	18,995	19,193	18,868
COMPREHENSIVE INCOME (LOSS):
Net loss	$ (686)	$ (98)	$ (2,062)	$ (7,550)
Foreign currency translation adjustment	(399)	228	(1,181)	1,035
TOTAL COMPREHENSIVE INCOME (LOSS)	(1,085)	130	(3,243)	(6,515)
Service fee revenue
REVENUES:
Total revenues	52,890	54,490	162,519	166,455
COSTS OF REVENUES:
Total costs of revenues	33,344	35,719	102,246	111,280
Product revenue, net
REVENUES:
Total revenues	8,469	9,616	27,081	30,881
COSTS OF REVENUES:
Total costs of revenues	8,099	8,991	25,819	29,221
Pass-through revenue
REVENUES:
Total revenues	16,342	13,212	43,573	36,816
COSTS OF REVENUES:
Total costs of revenues	$ 16,342	$ 13,212	$ 43,573	$ 36,816

Condensed Consolidated Statem_2

Condensed Consolidated Statements of Cash Flows (Unaudited) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2018	Sep. 30, 2017
CASH FLOWS FROM OPERATING ACTIVITIES:
Net loss	$ (2,062)	$ (7,550)
Adjustments to reconcile net loss to net cash provided by operating activities:
Depreciation and amortization	8,697	11,096
Amortization of debt issuance costs	115	112
Provision for doubtful accounts	44	160
Provision for excess and obsolete inventory	123
Loss on disposal of fixed assets	42
Deferred income taxes	119	409
Stock-based compensation expense	3,073	2,544
Changes in operating assets and liabilities:
Accounts receivable	18,836	25,220
Inventories	(35)	1,463
Prepaid expenses, other receivables and other assets	3,828	3,752
Deferred rent	(516)	187
Trade accounts payable, deferred revenues, accrued expenses and other liabilities	(21,770)	(35,897)
Net cash provided by operating activities	10,494	1,496
CASH FLOWS FROM INVESTING ACTIVITIES:
Purchases of property and equipment	(4,008)	(3,965)
Proceeds from sale of property and equipment	59
Net cash used in investing activities	(3,949)	(3,965)
CASH FLOWS FROM FINANCING ACTIVITIES:
Net proceeds from issuance of common stock	350	877
Taxes paid on behalf of employees for withheld shares	(363)	(256)
Payments on performance-based contingent payments	(3,268)	(2,004)
Payments on capital lease obligations	(1,969)	(2,425)
Payments on term loan	(2,250)	(1,688)
Payments on revolving loan	(87,347)	(68,173)
Borrowings on revolving loan	86,614	62,849
Payments on other debt	(2,332)	(324)
Net cash used in financing activities	(10,565)	(11,144)
EFFECT OF EXCHANGE RATES ON CASH, CASH EQUIVALENTS AND RESTRICTED CASH	(800)	1,957
NET DECREASE IN CASH AND CASH EQUIVALENTS	(4,820)	(11,656)
Cash and cash equivalents, beginning of period	19,078	24,425
Restricted cash, beginning of period	214	215
CASH, CASH EQUIVALENTS AND RESTRICTED CASH, beginning of period	19,292	24,640
Cash and cash equivalents, end of period	14,258	12,769
Restricted cash, end of period	214	215
CASH, CASH EQUIVALENTS AND RESTRICTED CASH, end of period	14,472	12,984
SUPPLEMENTAL CASH FLOW INFORMATION
Cash paid for income taxes	1,130	1,005
Cash paid for interest	1,682	1,838
Non-cash investing and financing activities:
Property and equipment acquired under long-term debt and capital leases	1,159	270
Performance-based contingent payments through stock issuance	$ 822	$ 354

Basis of Presentation

Basis of Presentation	9 Months Ended
	Sep. 30, 2018
Organization Consolidation And Presentation Of Financial Statements [Abstract]
Basis of Presentation	1. Basis of Presentation The accompanying unaudited condensed consolidated financial statements of PFSweb, Inc. and its subsidiaries have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”) . Certain information and note disclosures normally included in annual financial statements prepared in accordance with Results of our operations for interim periods may not be indicative of results for the full fiscal year. We reclassify certain prior year amounts, as applicable, to conform to the current year presentation.

Significant Accounting Policies

Significant Accounting Policies	9 Months Ended
	Sep. 30, 2018
Accounting Policies [Abstract]
Significant Accounting Policies	2. Significant Accounting Policies For a complete set of our significant accounting policies, refer to our Annual Report on Form 10-K for the year ended December 31, 2017. During the three and nine-month periods ended September 30, 2018, there were no significant changes to our significant accounting policies, other than those policies impacted by the new revenue recognition guidance as described below in the Impact of Recently Issued Accounting Standards. Revenue and Cost Recognition We derive revenue primarily from services provided under contractual arrangements with our clients or from the sale of products under our distributor agreements. The majority of our revenue is derived from contracts and projects that can span from a few months to three to five years. Revenue is recognized when (or as) we satisfy performance obligations by transferring a promised good or service, an asset, to a client or customer. An asset is transferred to a client or customer when, or as, the client or customer obtains control over that asset. The transaction price includes fixed and, in certain contracts, variable consideration. Variable consideration contained within our contracts includes discounts, rebates, pass-through revenues, incentives, penalties and other similar items. When a contract includes variable consideration, we estimate the variable consideration based on our review of the contract terms and conditions. Variable consideration amounts are the most likely amounts based on our history with the customer. If no history is available, then we will book the most likely amount based on the range of possible consideration amounts. We include the variable consideration in the transaction price only to the extent that it is probable that a significant reversal of the amount of cumulative revenue recognized will not occur when the uncertainty associated with the variable consideration is subsequently resolved. Variable consideration is updated at each reporting date. Our billings for reimbursement of out-of-pocket expenses related to our Service Fee Revenues, consisting primarily of freight and shipping supplies, are included in pass-through revenues. Other items included in pass-through revenues include travel and certain third-party vendor expenses such as telecommunication charges. These other pass-through revenues are not deemed a material percentage of total revenues. In certain of our contracts, our clients elect to handle shipping related costs. Therefore, we present pass-through revenues separately, as we believe it provides better transparency to our core services. Incremental contract costs (such as sales commissions) are expensed when incurred when the amortization period of the asset that would have been recognized is one year or less; otherwise, incremental contract costs are recognized as an asset and amortized over time as promised goods and services are transferred to a customer. We evaluate our contractual arrangements to determine whether or not they include multiple performance obligations. Revenue recognition is determined for each distinct performance obligation of the contract in accordance with Accounting Standard Codification (“ASC”) 606 (“ASC 606”). We allocate revenue to each performance obligation based on the relative standalone sales price. For contracts recognized over time, we recognize the estimated loss to the extent the project has been completed based on actual hours incurred compared to the total estimated hours. A loss is recognized when the current estimate of the consideration we expect to receive, modified to include any variable consideration, is less than the current estimate of total costs for the contract. Service Fee Revenue Our service fee revenue includes activities that relate to our PFS Operations and LiveArea Professional Services business units. PFS Operations primarily includes distribution, order management, contact center and payment services. LiveArea Professional Services primarily includes e-commerce and digital experience strategy consulting, creative website design and marketing support, and technology platform integration services. We typically charge our service fee revenue on either a time and materials, fixed price, cost-plus a margin, a percent of shipped revenue, or retainer basis for our professional services, or a per transaction basis, such as a per item basis for fulfillment services or a per labor hour basis for web-enabled customer contact center services. Additional fees are billed for other services. Distribution services relate primarily to inventory management, product receiving, warehousing and fulfillment (i.e., picking, packing and shipping product on our clients’ behalf). Order management and contact center services relate primarily to taking customer orders for our clients’ products via various channels such as telephone call-center, electronic or facsimile. These performance obligations typically include related set-up and integration services in preparation of performing such activities. Professional services relate primarily to design, implementation and support of eCommerce platforms, website solutions and quality control for our clients. We recognize this revenue over time as services are rendered. Most of our fixed price, professional services contracts require the customer to pay us for all costs plus a margin for work performed up until termination date, regardless of which party terminates. For these contracts, revenue is recognized based on input methods, generally hours expended. The input method measures progress toward the satisfaction of the performance obligation by multiplying the transaction price of the performance obligation by the percentage of hours incurred to total estimated hours as of the balance sheet date after giving effect to the most current estimates. When we are not able to reasonably measure the outcome of a performance obligation but expect to recover costs incurred, we recognize revenue to the extent of the costs incurred until such time that we can reasonably measure the outcome of the performance obligation. Product Revenue Depending on the terms of the customer arrangement, product revenue and product cost is recognized at the point the customer gains control of the asset. The specific point in time when control transfers depends on the contract with the customer. Typically, our terms are Freight on Board (“FOB”) Shipping point. We permit our customers to return product. Product revenue is reported net of estimated returns and allowances, which are estimated based upon historical return information. Management also considers any other current information and trends in making estimates. Gross versus Net Revenue In instances where revenue is derived from product sales from a third-party, we record revenue on a gross basis when we are a principal to the transaction and net of costs when we are acting as an agent between the customer or client and the vendor. We are the principal and therefore record revenue on a gross basis if we control a promised good or service before transferring that good or service to the customer. We are an agent and record revenue on a net basis for what we retain for agency services if our role is to arrange for another entity to control the promised goods or services. Practical expedients The standard allows entities to use several practical expedients, including determining whether a significant financing component exists, treatment of sales and usage-based taxes, and the recognition of certain incremental costs of obtaining a contract with a client or customer. Contracts of less than a year with a financing component will be expensed in that period as a practical expedient. Our current contracts do not have a financing component. Commissions on contracts of less than one year will be expensed as a practical expedient. Commissions will be capitalized on contracts over one year. As of September 30, 2018, we did not have any material commissions on contracts in excess of one year. We also present our revenues net of sales and usage-based tax as a practical expedient. Impact of Recently Issued Accounting Standards Pronouncements Recently Adopted In May 2014, the Financial Accounting Standards Board (“FASB”) issued ASC 606, “Revenue from Contracts with Customers”, which replaces numerous requirements in U.S. GAAP, including industry-specific requirements, provides companies with a single revenue recognition model for recognizing revenue from contracts with clients and customers and significantly expands the disclosure requirements for revenue arrangements. The new standard, as amended, became effective for us for interim and annual reporting periods beginning on January 1, 2018. On January 1, 2018, we adopted ASC 606 using the modified retrospective method applied to the contracts that were not completed as of January 1, 2018. Results for reporting periods beginning after January 1, 2018 are presented under ASC 606, while prior period amounts are not adjusted and continue to be reported in accordance with our historic accounting under ASC 605, “Revenue Recognition”. We recorded a net increase to opening retained earnings of $0.3 million as of January 1, 2018 due to the cumulative impact of adopting ASC 606, with the impact primarily related to our adjustments to deferred revenues and costs. We recorded a reduction of $0.7 million to deferred revenue, a reduction of $0.4 million to deferred costs, and a contract liability of $0.1 million. The impact of applying ASC 606 for the three and nine months ended September 30, 2018 was immaterial to revenues and operating profits. In August 2016, the FASB issued Accounting Standards Update (“ASU”) No. 2016-15, “ Statement of Cash Flows (Topic 230): Classification of Certain Cash Receipts and Cash Payments - a consensus of the Emerging Issues Task Force” In November 2016, the FASB issued ASU No. 2016-18, “ Statement of Cash Flows (Topic 230): Restricted Cash” (“ASU 2016-18”). ASU 2016-18 ASU 2016-18 is effective for fiscal years beginning after December 15, 2017, and interim periods within those fiscal years, with early adoption permitted. the three-month period ended March 31, 2018 our consolidated financial statements In January 2017, the FASB issued ASU No. 2017-01, “Business Combinations (Topic 805): Clarifying the Definition of a Business” In May 2017, the FASB issued ASU No. 2017-09, “Compensation–Stock Compensation (Topic 718): Scope of Modification Accounting” In March 2018, the FASB issued ASU 2018-05, “ Amendments to SEC Paragraphs Pursuant to SEC Staff Accounting Bulletin No. 118” . Pronouncements Not Yet Adopted In February 2016, the FASB issued ASU No. 2016-02, “Leases” In July 2018, the FASB issued ASU No. 2018-11, which provides the option of an additional transition method that allows entities to initially apply the new lease guidance at the adoption date and recognize a cumulative-effect adjustment to the opening balance of retained earnings in the period of adoption. We expect to implement the transition method option provided by ASU No. 2018-11 as well as certain practical expedients permitted under the transition guidance. We are currently assessing the impact of ASU 2016-02 on our consolidated financial statements and expect the most significant impact of this new standard will be the recognition of the right-of-use assets and operating lease liabilities on our consolidated balance sheet upon adoption as well as the related financial statement disclosures. Additionally, we are in the process of implementing a leasing software application that will allow us to better account for the leases in accordance with the new guidance In January 2017, the FASB issued ASU No. 2017-04, “Intangibles-Goodwill and Other (Topic 350): Simplifying the Test for Goodwill impairment” In March 2018, the FASB issued ASU No. 2018-15 " Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract; Disclosures for Implementation Costs Incurred for Internal-Use Software and Cloud Computing Arrangements

Acquisition

Acquisition	9 Months Ended
	Sep. 30, 2018
Business Combinations [Abstract]
Acquisition	3. Acquisition On Consideration paid by us included an initial cash payment of $30.7 million and 553,223 unregistered shares of our common stock. In addition, the purchase agreement provided for future earn-out payments (“CrossView Earn-out Payments”) payable in 2016, 2017 and 2018 based on the achievement of certain 2015, 2016 and 2017 financial targets. During the nine months ended September 30, 2017 we paid an aggregate of $2.4 million in settlement of the 2016 CrossView Earn-out Payments, of which $0.4 million was paid by the issuance of 48,173 restricted shares of our stock. During the nine months ended September 30, 2018 we paid an aggregate of $4.1 million in settlement of the 2017 CrossView Earn-out Payments, of which $0.8 million was paid by the issuance of 76,998 restricted shares of our stock. As of December 31, 2017, we had recorded a liability $4.0 million applicable to the estimated CrossView Earn-out Payments, which is included in performance-based contingent payments in the consolidated balance sheet. As of September 30, 2018, we have no further liability for the CrossView Earn-out Payments.

Revenue from Contracts with Cli

Revenue from Contracts with Clients and Customers	9 Months Ended
	Sep. 30, 2018
Revenue From Contract With Customer [Abstract]
Revenue from Contracts with Clients and Customers	4. Revenue from Contracts with Clients and Customers Performance Obligations and Revenue Recognition Timing A performance obligation is a promise in a contract to transfer a distinct good or service to the client or customer and is the unit of account in ASC 606. A contract’s transaction price is allocated to each distinct performance obligation and recognized as revenue when, or as, the performance obligation is satisfied. Our performance obligations for PFS Operations, includes distribution, contact center, order management and payment services, and for LiveArea Professional Services, include commerce strategy consulting, creative design and marketing support, and technology platform integration services. For contracts with multiple performance obligations, we allocate a transaction price to each performance obligation using the stand alone selling price for the distinct good or service in the contract. The primary method used to calculate the stand alone selling price is the list price approach, which includes margin, under which we forecast our costs of satisfying a performance obligation and then add an appropriate margin for that distinct good or service. If a fixed fee is used, it is based on the underlying projected costs with a margin. Implementation services related to setup costs for PFS Operations are not distinct within the context of the contract because of the inter-dependence of the integrating services with other services promised in the contract. It represents a bundle of services that reflect the combined output for which the client has contracted. These implementation revenues and costs are amortized from the first full month after go live through the end of the contract period. Transaction based fees are generally charged monthly based on volume and contract price. We typically price our professional services contracts on either a time and materials, fixed-price or a cost-plus margin basis. For fixed-price arrangements, we typically recognize revenue based on the input method, as we believe that hours expended over time proportionately, based on actual hours to budgeted hours during the period, provides the most relevant measure of progress for these contracts. For time and materials contracts, we recognize revenue monthly based on the actual hours worked at the labor rates by job category, and cost of materials plus margin. We recognize revenue for a performance obligation satisfied over time only if we can reasonably measure our progress toward complete satisfaction of the performance obligation. In some circumstances (for example, in the early stages of a contract), we may not be able to reasonably measure the outcome of a performance obligation, but we expect to recover the costs incurred in satisfying the performance obligation. In those circumstances, we shall recognize revenue only to the extent of the costs incurred until such time that we can reasonably measure the outcome of the performance obligation. Substantially all of our LiveArea professional services are satisfied over time, as the clients or customers simultaneously receive and consume the benefits provided by our service as they are performed. PFS Operations primarily consists of service fee revenue, which is made up of transaction items, such as shipments, which are recognized at a point in time, and services such as storage, which are recognized over time. In addition, PFS Operations has certain product revenue where it acts as a reseller, and when we determine we are the agent, recognizes net revenue at a point in time, typically at FOB shipping point. The transaction price for each performance obligation is based on the consideration specified in the contract with the client or customer and is reflected on the invoice. Additionally, for most of our Service Fee related revenue contracts, Remaining performance obligations represent the transaction price of firm orders for which work has not yet been performed. As of September 30, 2018, the aggregate amount of the transaction price allocated to remaining performance obligations for contracts with an original expected duration of one year or more was $41.5 million. We expect to recognize revenue on approximately 17% of the remaining performance obligations in 2018, 58% through 2019, and the remaining recognized thereafter. Contract modifications Contract modifications are routine in the performance of our contracts. If a contract has significant scope changes, then it will be viewed as a separate contract and accounted for separately. Implementation/Integration service fees are considered part of an existing performance obligation, provided that they are dependent and interrelated to that existing performance obligation. On the PFS Operations side, those implementation revenues and costs are deferred and recognized over time, based on the term of the contract. If it was a significant scope change, then it would be accounted for as a separate performance obligation, deferred and amortized over the contract term. Contract Assets and Contract Liabilities Contract assets primarily relate to our rights to consideration for work completed but not billed at the reporting date. The contract assets are reclassified as receivables when the rights become unconditional. The contract liabilities primarily relate to the advance consideration received from clients for client contracts, including amounts received for implementation services which are not distinct performance obligations. Our payment terms vary by the type and location of our clients and the type of services offered. The term between invoicing and when payment is due is generally not significant. Contract balances consisted of the following (in thousands) September 30, January 1, 2018 2018 Trade Accounts Receivable Trade Accounts Receivable, net $ 52,674 $ 70,923 Unbilled Accounts Receivable 235 172 Total Trade Accounts Receivable, net $ 52,909 $ 71,095 Contract Liabilities Accrued Contract Liabilities $ 506 $ 583 Deferred Revenue 7,571 10,697 Total Contract Liabilities $ 8,077 $ 11,280 Changes in contract liabilities during the period was a decrease of $3.2 million in our contract liabilities from January 1, 2018 to September 30, 2018, primarily due to an increase of approximately $3.6 million from new projects, offset by approximately $6.6 million of amortization and recognition of revenue in the nine months ended September 30, 2018. We recognized a $0.0 million and $0.2 million contract loss for the three and nine months ended September 30, 2018. The timing of revenue recognition, billings and cash collections results in billed accounts receivable, unbilled receivables, and customer advances and deposits (contract liabilities) on the consolidated balance sheet. Changes in the contract asset and liability balances during the nine months ended September 30, 2018 were not materially impacted by any other factors. The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by revenue source (in thousands): Three Months Ended Nine Months Ended September 30, 2018 September 30, 2018 PFS Operations LiveArea Professional Services Total PFS Operations LiveArea Professional Services Total Revenues: Service fee revenue $ 32,106 $ 20,784 $ 52,890 $ 100,222 $ 62,297 $ 162,519 Product revenue, net 8,469 — 8,469 27,081 — 27,081 Pass-through revenue 15,702 640 16,342 42,076 1,497 43,573 Total revenues $ 56,277 $ 21,424 $ 77,701 $ 169,379 $ 63,794 $ 233,173 The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by region (in thousands): Three Months Ended Nine Months Ended September 30, 2018 September 30, 2018 PFS Operations LiveArea Professional Services Total PFS Operations LiveArea Professional Services Total Revenues by region: North America $ 45,563 $ 18,743 $ 64,306 $ 136,252 $ 55,945 $ 192,197 Europe 10,714 2,681 13,395 33,127 7,849 40,976 Total revenues $ 56,277 $ 21,424 $ 77,701 $ 169,379 $ 63,794 $ 233,173

Inventory Financing

Inventory Financing	9 Months Ended
	Sep. 30, 2018
Debt Disclosure [Abstract]
Inventory Financing	5. Inventory Financing Supplies Distributors has a short-term credit facility with IBM Credit LLC (“IBM Credit Facility”) to finance its purchase and distribution of products of Ricoh Company Limited and Ricoh USA, Inc., a strategic business unit within the Ricoh Family Group of Companies (collectively hereafter referred to as “Ricoh”), in the United States, providing financing for eligible Ricoh inventory and certain receivables. In January 2018, Supplies Distributors entered into Amendment No. 19 to the IBM Credit Facility. The Amended IBM Credit Facility adjusted the maximum borrowing under the facility from $13.0 million to $11.0 million and reduced the minimum PFS Subordinated Note receivable PFSweb is required to maintain from $2.5 million to $1.0 million. Given the structure of this facility and as outstanding balances, which represent inventory purchases, are repaid within twelve months, we have classified the outstanding amounts under this facility, which were $5.5 million

Debt and Capital Lease Obligati

Debt and Capital Lease Obligations	9 Months Ended
	Sep. 30, 2018
Debt Disclosure [Abstract]
Debt and Capital Lease Obligations	6. Debt and Capital Lease Obligations Outstanding debt and capital lease obligations consist of the following (in thousands): September 30, December 31, 2018 2017 U.S. Credit Agreement Revolver $ 12,500 $ 13,234 Term loan 24,750 27,000 Equipment loan 3,503 4,205 Debt issuance costs (268 ) (376 ) Master lease agreements 2,609 3,135 Other 87 128 Total 43,181 47,326 Less current portion of long-term debt 3,069 9,460 Long-term debt, less current portion $ 40,112 $ 37,866 U.S. Credit Agreement As of September 30, 2018, we had $20.0 million of available credit under the revolving loan facility. As of September 30, 2018 and December 31, 2017, the weighted average interest rate on the revolving loan facility was 5.25% and 4.65%, respectively. As of September 30, 2018 and December 31, 2017, the weighted average interest rate on the term loan facility was 4.50% and 4.05%, respectively. On November 1, 2018, we entered into Amendment No.1 to our credit agreement with Regions Bank (the “Amended Facility”). The Amended Facility provides for an increase in availability of our revolving loans to $60.0 million, with the ability for a further increase of $20.0 million to $80.0 million and the elimination of the term loan. Amounts outstanding under the term loan were reconstituted as revolving loans. The Amended Facility also extends the maturity date to November 1, 2023. At September 30, 2018, and prior to closing, we had $3.0 million in short-term debt on the term loan portion of our U.S. Credit Agreement. On, October 31, 2018, we repaid $0.8 million on the term loan. In accordance with ASC 470, Debt

Earnings Per Share

Earnings Per Share	9 Months Ended
	Sep. 30, 2018
Earnings Per Share [Abstract]
Earnings Per Share	7. Earnings Per Share Basic net loss per common share was computed by dividing net loss by the weighted-average number of common shares outstanding for the reporting period. In periods when we recognize a net loss, we exclude the impact of outstanding common stock equivalents from the diluted loss per share calculation as their inclusion would have an antidilutive effect. As of September 30, 2018 and September 30, 2017, we had outstanding common stock equivalents of approximately 2.0 million and 1.8 million, respectively, that have been excluded from the calculations of diluted earnings per share attributable to common stockholders because their effect would have been antidilutive.

Segment Information

Segment Information	9 Months Ended
	Sep. 30, 2018
Segment Reporting [Abstract]
Segment Information	8. Segment Information Prior to January 1, 2018, our operations were organized into two reportable segments: PFSweb and Business and Retail Connect. In accordance with ASC 280, Segment Reporting Effective January 1, 2018, we changed our organizational structure in an effort to create more effective and efficient operations and to improve client and service focus. In that regard, we revised the information that our chief executive officer and chief financial officer, who are also our Chief Operating Decision Makers, regularly review for purposes of allocating resources and assessing performance. As a result, beginning January 1, 2018, we now report our financial performance based on our new reportable segments. These segments are comprised of strategic businesses that are defined by the service offerings they provide and consist of PFS Operations (which provides client services in relation to the customer physical experience, such as order management (OMS), order fulfillment, customer care and financial services) provides client services in relation to the digital shopping experience of shopping online, such as strategic commerce consulting, strategy, design and digital marketing services and technology services) The CODM evaluates segment performance using business unit direct contribution, which is defined as business unit revenues less costs of fees and direct selling, general and administrative expenses, including depreciation and amortization. Direct contribution does not include any allocated corporate expenses nor does it include stock-based compensation. The CODM does not routinely review assets by segment. The balance sheet by segment is not prepared and, therefore, we do not present segment assets below. Corporate operations is a non-operating segment that develops and implements strategic initiatives and supports our operations by centralizing certain administrative functions such as finance, treasury, information technology and human resources. All prior period segment information has been restated to conform to the 2018 presentation. The changes in the reportable segments have no effect on the consolidated balance sheets, statements of operations or cash flows for the periods presented. Subsequent to the change in our operating segments, our reporting units changed. We now have two The following table discloses segment information for the periods presented (in thousands): Three Months Ended Nine Months Ended September 30, September 30, 2018 2017 2018 2017 Revenues: PFS Operations $ 56,277 $ 52,810 $ 169,379 $ 166,706 LiveArea Professional Services 21,424 24,508 63,794 67,446 Total revenues $ 77,701 $ 77,318 $ 233,173 $ 234,152 Business unit direct contribution: PFS Operations $ 5,636 $ 5,211 $ 18,460 $ 15,145 LiveArea Professional Services 4,274 4,313 10,149 8,890 Total business unit direct contribution $ 9,910 $ 9,524 $ 28,609 $ 24,035 Unallocated corporate expenses (9,233 ) (8,357 ) (26,729 ) (27,882 ) Income (loss) from operations $ 677 $ 1,167 $ 1,880 $ (3,847 )

Commitments and Contingencies

Commitments and Contingencies	9 Months Ended
	Sep. 30, 2018
Commitments And Contingencies Disclosure [Abstract]
Commitments and Contingencies	9. Commitments and Contingencies We received municipal tax abatements in certain locations. In prior years, we received notice from a municipality that we did not satisfy certain criteria necessary to maintain the abatements and that the municipal authority planned to make an adjustment to our tax abatement. We disputed the adjustment and such dispute has been settled with the municipality. However, the amount of additional property taxes to be assessed against us and the timing of the related payments has not been finalized. As of September 30, 2018, we believe we have adequately accrued for the expected assessment.

Significant Accounting Polici_2

Significant Accounting Policies (Policies)	9 Months Ended
	Sep. 30, 2018
Accounting Policies [Abstract]
Basis of Presentation	The accompanying unaudited condensed consolidated financial statements of PFSweb, Inc. and its subsidiaries have been prepared pursuant to the rules and regulations of the Securities and Exchange Commission (“SEC”) . Certain information and note disclosures normally included in annual financial statements prepared in accordance with Results of our operations for interim periods may not be indicative of results for the full fiscal year. We reclassify certain prior year amounts, as applicable, to conform to the current year presentation.
Revenue and Cost Recognition	Revenue and Cost Recognition We derive revenue primarily from services provided under contractual arrangements with our clients or from the sale of products under our distributor agreements. The majority of our revenue is derived from contracts and projects that can span from a few months to three to five years. Revenue is recognized when (or as) we satisfy performance obligations by transferring a promised good or service, an asset, to a client or customer. An asset is transferred to a client or customer when, or as, the client or customer obtains control over that asset. The transaction price includes fixed and, in certain contracts, variable consideration. Variable consideration contained within our contracts includes discounts, rebates, pass-through revenues, incentives, penalties and other similar items. When a contract includes variable consideration, we estimate the variable consideration based on our review of the contract terms and conditions. Variable consideration amounts are the most likely amounts based on our history with the customer. If no history is available, then we will book the most likely amount based on the range of possible consideration amounts. We include the variable consideration in the transaction price only to the extent that it is probable that a significant reversal of the amount of cumulative revenue recognized will not occur when the uncertainty associated with the variable consideration is subsequently resolved. Variable consideration is updated at each reporting date. Our billings for reimbursement of out-of-pocket expenses related to our Service Fee Revenues, consisting primarily of freight and shipping supplies, are included in pass-through revenues. Other items included in pass-through revenues include travel and certain third-party vendor expenses such as telecommunication charges. These other pass-through revenues are not deemed a material percentage of total revenues. In certain of our contracts, our clients elect to handle shipping related costs. Therefore, we present pass-through revenues separately, as we believe it provides better transparency to our core services. Incremental contract costs (such as sales commissions) are expensed when incurred when the amortization period of the asset that would have been recognized is one year or less; otherwise, incremental contract costs are recognized as an asset and amortized over time as promised goods and services are transferred to a customer. We evaluate our contractual arrangements to determine whether or not they include multiple performance obligations. Revenue recognition is determined for each distinct performance obligation of the contract in accordance with Accounting Standard Codification (“ASC”) 606 (“ASC 606”). We allocate revenue to each performance obligation based on the relative standalone sales price. For contracts recognized over time, we recognize the estimated loss to the extent the project has been completed based on actual hours incurred compared to the total estimated hours. A loss is recognized when the current estimate of the consideration we expect to receive, modified to include any variable consideration, is less than the current estimate of total costs for the contract. Service Fee Revenue Our service fee revenue includes activities that relate to our PFS Operations and LiveArea Professional Services business units. PFS Operations primarily includes distribution, order management, contact center and payment services. LiveArea Professional Services primarily includes e-commerce and digital experience strategy consulting, creative website design and marketing support, and technology platform integration services. We typically charge our service fee revenue on either a time and materials, fixed price, cost-plus a margin, a percent of shipped revenue, or retainer basis for our professional services, or a per transaction basis, such as a per item basis for fulfillment services or a per labor hour basis for web-enabled customer contact center services. Additional fees are billed for other services. Distribution services relate primarily to inventory management, product receiving, warehousing and fulfillment (i.e., picking, packing and shipping product on our clients’ behalf). Order management and contact center services relate primarily to taking customer orders for our clients’ products via various channels such as telephone call-center, electronic or facsimile. These performance obligations typically include related set-up and integration services in preparation of performing such activities. Professional services relate primarily to design, implementation and support of eCommerce platforms, website solutions and quality control for our clients. We recognize this revenue over time as services are rendered. Most of our fixed price, professional services contracts require the customer to pay us for all costs plus a margin for work performed up until termination date, regardless of which party terminates. For these contracts, revenue is recognized based on input methods, generally hours expended. The input method measures progress toward the satisfaction of the performance obligation by multiplying the transaction price of the performance obligation by the percentage of hours incurred to total estimated hours as of the balance sheet date after giving effect to the most current estimates. When we are not able to reasonably measure the outcome of a performance obligation but expect to recover costs incurred, we recognize revenue to the extent of the costs incurred until such time that we can reasonably measure the outcome of the performance obligation. Product Revenue Depending on the terms of the customer arrangement, product revenue and product cost is recognized at the point the customer gains control of the asset. The specific point in time when control transfers depends on the contract with the customer. Typically, our terms are Freight on Board (“FOB”) Shipping point. We permit our customers to return product. Product revenue is reported net of estimated returns and allowances, which are estimated based upon historical return information. Management also considers any other current information and trends in making estimates. Gross versus Net Revenue In instances where revenue is derived from product sales from a third-party, we record revenue on a gross basis when we are a principal to the transaction and net of costs when we are acting as an agent between the customer or client and the vendor. We are the principal and therefore record revenue on a gross basis if we control a promised good or service before transferring that good or service to the customer. We are an agent and record revenue on a net basis for what we retain for agency services if our role is to arrange for another entity to control the promised goods or services. Practical expedients The standard allows entities to use several practical expedients, including determining whether a significant financing component exists, treatment of sales and usage-based taxes, and the recognition of certain incremental costs of obtaining a contract with a client or customer. Contracts of less than a year with a financing component will be expensed in that period as a practical expedient. Our current contracts do not have a financing component. Commissions on contracts of less than one year will be expensed as a practical expedient. Commissions will be capitalized on contracts over one year. As of September 30, 2018, we did not have any material commissions on contracts in excess of one year. We also present our revenues net of sales and usage-based tax as a practical expedient.
Impact of Recently Issued Accounting Standards	Impact of Recently Issued Accounting Standards Pronouncements Recently Adopted In May 2014, the Financial Accounting Standards Board (“FASB”) issued ASC 606, “Revenue from Contracts with Customers”, which replaces numerous requirements in U.S. GAAP, including industry-specific requirements, provides companies with a single revenue recognition model for recognizing revenue from contracts with clients and customers and significantly expands the disclosure requirements for revenue arrangements. The new standard, as amended, became effective for us for interim and annual reporting periods beginning on January 1, 2018. On January 1, 2018, we adopted ASC 606 using the modified retrospective method applied to the contracts that were not completed as of January 1, 2018. Results for reporting periods beginning after January 1, 2018 are presented under ASC 606, while prior period amounts are not adjusted and continue to be reported in accordance with our historic accounting under ASC 605, “Revenue Recognition”. We recorded a net increase to opening retained earnings of $0.3 million as of January 1, 2018 due to the cumulative impact of adopting ASC 606, with the impact primarily related to our adjustments to deferred revenues and costs. We recorded a reduction of $0.7 million to deferred revenue, a reduction of $0.4 million to deferred costs, and a contract liability of $0.1 million. The impact of applying ASC 606 for the three and nine months ended September 30, 2018 was immaterial to revenues and operating profits. In August 2016, the FASB issued Accounting Standards Update (“ASU”) No. 2016-15, “ Statement of Cash Flows (Topic 230): Classification of Certain Cash Receipts and Cash Payments - a consensus of the Emerging Issues Task Force” In November 2016, the FASB issued ASU No. 2016-18, “ Statement of Cash Flows (Topic 230): Restricted Cash” (“ASU 2016-18”). ASU 2016-18 ASU 2016-18 is effective for fiscal years beginning after December 15, 2017, and interim periods within those fiscal years, with early adoption permitted. the three-month period ended March 31, 2018 our consolidated financial statements In January 2017, the FASB issued ASU No. 2017-01, “Business Combinations (Topic 805): Clarifying the Definition of a Business” In May 2017, the FASB issued ASU No. 2017-09, “Compensation–Stock Compensation (Topic 718): Scope of Modification Accounting” In March 2018, the FASB issued ASU 2018-05, “ Amendments to SEC Paragraphs Pursuant to SEC Staff Accounting Bulletin No. 118” . Pronouncements Not Yet Adopted In February 2016, the FASB issued ASU No. 2016-02, “Leases” In July 2018, the FASB issued ASU No. 2018-11, which provides the option of an additional transition method that allows entities to initially apply the new lease guidance at the adoption date and recognize a cumulative-effect adjustment to the opening balance of retained earnings in the period of adoption. We expect to implement the transition method option provided by ASU No. 2018-11 as well as certain practical expedients permitted under the transition guidance. We are currently assessing the impact of ASU 2016-02 on our consolidated financial statements and expect the most significant impact of this new standard will be the recognition of the right-of-use assets and operating lease liabilities on our consolidated balance sheet upon adoption as well as the related financial statement disclosures. Additionally, we are in the process of implementing a leasing software application that will allow us to better account for the leases in accordance with the new guidance In January 2017, the FASB issued ASU No. 2017-04, “Intangibles-Goodwill and Other (Topic 350): Simplifying the Test for Goodwill impairment” In March 2018, the FASB issued ASU No. 2018-15 " Customer’s Accounting for Implementation Costs Incurred in a Cloud Computing Arrangement That Is a Service Contract; Disclosures for Implementation Costs Incurred for Internal-Use Software and Cloud Computing Arrangements

Revenue from Contracts with C_2

Revenue from Contracts with Clients and Customers (Tables)	9 Months Ended
	Sep. 30, 2018
Revenue From Contract With Customer [Abstract]
Summary of Contract Balances	Contract balances consisted of the following (in thousands) September 30, January 1, 2018 2018 Trade Accounts Receivable Trade Accounts Receivable, net $ 52,674 $ 70,923 Unbilled Accounts Receivable 235 172 Total Trade Accounts Receivable, net $ 52,909 $ 71,095 Contract Liabilities Accrued Contract Liabilities $ 506 $ 583 Deferred Revenue 7,571 10,697 Total Contract Liabilities $ 8,077 $ 11,280
Summary of Revenues Disaggregated by Revenue Source and Region	The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by revenue source (in thousands): Three Months Ended Nine Months Ended September 30, 2018 September 30, 2018 PFS Operations LiveArea Professional Services Total PFS Operations LiveArea Professional Services Total Revenues: Service fee revenue $ 32,106 $ 20,784 $ 52,890 $ 100,222 $ 62,297 $ 162,519 Product revenue, net 8,469 — 8,469 27,081 — 27,081 Pass-through revenue 15,702 640 16,342 42,076 1,497 43,573 Total revenues $ 56,277 $ 21,424 $ 77,701 $ 169,379 $ 63,794 $ 233,173 The following table presents our revenues, excluding sales and usage-based taxes, disaggregated by region (in thousands): Three Months Ended Nine Months Ended September 30, 2018 September 30, 2018 PFS Operations LiveArea Professional Services Total PFS Operations LiveArea Professional Services Total Revenues by region: North America $ 45,563 $ 18,743 $ 64,306 $ 136,252 $ 55,945 $ 192,197 Europe 10,714 2,681 13,395 33,127 7,849 40,976 Total revenues $ 56,277 $ 21,424 $ 77,701 $ 169,379 $ 63,794 $ 233,173

Debt and Capital Lease Obliga_2

Debt and Capital Lease Obligations (Tables)	9 Months Ended
	Sep. 30, 2018
Debt Disclosure [Abstract]
Summary of Outstanding Debt and Capital Lease Obligations	Outstanding debt and capital lease obligations consist of the following (in thousands): September 30, December 31, 2018 2017 U.S. Credit Agreement Revolver $ 12,500 $ 13,234 Term loan 24,750 27,000 Equipment loan 3,503 4,205 Debt issuance costs (268 ) (376 ) Master lease agreements 2,609 3,135 Other 87 128 Total 43,181 47,326 Less current portion of long-term debt 3,069 9,460 Long-term debt, less current portion $ 40,112 $ 37,866

Segment Information (Tables)

Segment Information (Tables)	9 Months Ended
	Sep. 30, 2018
Segment Reporting [Abstract]
Summary of Segment Information	The following table discloses segment information for the periods presented (in thousands): Three Months Ended Nine Months Ended September 30, September 30, 2018 2017 2018 2017 Revenues: PFS Operations $ 56,277 $ 52,810 $ 169,379 $ 166,706 LiveArea Professional Services 21,424 24,508 63,794 67,446 Total revenues $ 77,701 $ 77,318 $ 233,173 $ 234,152 Business unit direct contribution: PFS Operations $ 5,636 $ 5,211 $ 18,460 $ 15,145 LiveArea Professional Services 4,274 4,313 10,149 8,890 Total business unit direct contribution $ 9,910 $ 9,524 $ 28,609 $ 24,035 Unallocated corporate expenses (9,233 ) (8,357 ) (26,729 ) (27,882 ) Income (loss) from operations $ 677 $ 1,167 $ 1,880 $ (3,847 )

Significant Accounting Polici_3

Significant Accounting Policies - Additional Information (Details) - USD ($) $ in Thousands	9 Months Ended
	Sep. 30, 2018	Jan. 01, 2018	Dec. 31, 2017
Significant Accounting Policies [Line Items]
Accumulated deficit	$ (111,063)		$ (109,281)
Deferred revenue	7,571	$ 10,697
Contract liability	$ 8,077	11,280
Revenue, practical expedient, financing component [true/false]	false
Accounting Standards Update 2014-09
Significant Accounting Policies [Line Items]
Deferred revenue	$ (700)
Deferred costs	400
Contract liability	$ 100
Accounting Standards Update 2014-09 | Difference between Revenue Guidance in Effect before and after Topic 606
Significant Accounting Policies [Line Items]
Accumulated deficit		$ 300
Minimum
Significant Accounting Policies [Line Items]
Project contract period	3 years
Maximum
Significant Accounting Policies [Line Items]
Project contract period	5 years
Amortization period of assets recognized	1 year

Acquisition - Additional Inform

Acquisition - Additional Information (Details) - Cumulative Performance Shares - USD ($)	Aug. 05, 2015	Sep. 30, 2018	Sep. 30, 2017	Dec. 31, 2017
Business Acquisition [Line Items]
Consideration paid	$ 30,700,000
Number of shares of common stock issued	553,223
2016 Earn-out Payments
Business Acquisition [Line Items]
Consideration paid			$ 2,400,000
2017 Earn-out Payments
Business Acquisition [Line Items]
Consideration paid		$ 4,100,000
Earn-out payments, maximum				$ 4,000,000
2018 Earn-out Payments
Business Acquisition [Line Items]
Earn-out payments, maximum		0
Restricted Stock | 2016 Earn-out Payments
Business Acquisition [Line Items]
Share consideration			$ 400,000
Issuance of restricted shares			48,173
Restricted Stock | 2017 Earn-out Payments
Business Acquisition [Line Items]
Share consideration		$ 800,000
Issuance of restricted shares		76,998

Revenue from Contracts with C_3

Revenue from Contracts with Clients and Customers - Additional Information1 (Details)	9 Months Ended
	Sep. 30, 2018
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2018-10-01
Disaggregation Of Revenue [Line Items]
Percentage of remaining performance obligations revenue expected to be recognized	17.00%
Remaining performance obligations period expected to be recognized	3 months
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date: 2019-01-01
Disaggregation Of Revenue [Line Items]
Percentage of remaining performance obligations revenue expected to be recognized	58.00%
Remaining performance obligations period expected to be recognized	1 year

Revenue from Contracts with C_4

Revenue from Contracts with Clients and Customers - Additional Information (Details) $ in Millions	3 Months Ended	9 Months Ended
	Sep. 30, 2018USD ($)	Sep. 30, 2018USD ($)
Disaggregation Of Revenue [Line Items]
Aggregate amount of transaction price allocated to remaining performance obligation	$ 41.5	$ 41.5
Accounting Standards Update 2014-09
Disaggregation Of Revenue [Line Items]
Changes in net contract liabilities		(3.2)
Increase in contract liabilities		3.6
Decrease in contract liabilities, amortization and recognition of revenue		6.6
Contract loss	$ 0	$ 0.2

Revenue from Contracts with C_5

Revenue from Contracts with Clients and Customers - Summary of Contract Balances (Details) - USD ($) $ in Thousands	Sep. 30, 2018	Jan. 01, 2018
Trade Accounts Receivable
Trade Accounts Receivable, net	$ 52,674	$ 70,923
Unbilled Accounts Receivable	235	172
Total Trade Accounts Receivable, net	52,909	71,095
Contract Liabilities
Accrued Contract Liabilities	506	583
Deferred revenue	7,571	10,697
Total Contract Liabilities	$ 8,077	$ 11,280

Revenue from Contracts with C_6

Revenue from Contracts with Clients and Customers - Summary of Revenues Disaggregated by Revenue Source and Region (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2018	Sep. 30, 2017	Sep. 30, 2018	Sep. 30, 2017
Revenues:
Disaggregated revenue	$ 77,701	$ 77,318	$ 233,173	$ 234,152
North America
Revenues:
Disaggregated revenue	64,306		192,197
Europe
Revenues:
Disaggregated revenue	13,395		40,976
PFS Operations
Revenues:
Disaggregated revenue	56,277		169,379
PFS Operations | North America
Revenues:
Disaggregated revenue	45,563		136,252
PFS Operations | Europe
Revenues:
Disaggregated revenue	10,714		33,127
LiveArea Professional Services
Revenues:
Disaggregated revenue	21,424		63,794
LiveArea Professional Services | North America
Revenues:
Disaggregated revenue	18,743		55,945
LiveArea Professional Services | Europe
Revenues:
Disaggregated revenue	2,681		7,849
Service fee revenue
Revenues:
Disaggregated revenue	52,890	54,490	162,519	166,455
Service fee revenue | PFS Operations
Revenues:
Disaggregated revenue	32,106		100,222
Service fee revenue | LiveArea Professional Services
Revenues:
Disaggregated revenue	20,784		62,297
Product revenue, net
Revenues:
Disaggregated revenue	8,469	9,616	27,081	30,881
Product revenue, net | PFS Operations
Revenues:
Disaggregated revenue	8,469		27,081
Pass-through revenue
Revenues:
Disaggregated revenue	16,342	$ 13,212	43,573	$ 36,816
Pass-through revenue | PFS Operations
Revenues:
Disaggregated revenue	15,702		42,076
Pass-through revenue | LiveArea Professional Services
Revenues:
Disaggregated revenue	$ 640		$ 1,497

Inventory Financing - Additiona

Inventory Financing - Additional Information (Details) - Short Term Credit Facility - United States - IBM Credit LLC - Supplies Distributors - USD ($)	9 Months Ended
	Sep. 30, 2018	Jan. 31, 2018	Dec. 31, 2017
Line Of Credit Facility [Line Items]
Minimum borrowing under facility		$ 11,000,000	$ 13,000,000
Subordinated note outstanding, minimum limit		$ 1,000,000	2,500,000
Outstanding borrowing	$ 5,500,000		$ 7,100,000
Available credit	$ 300,000
Weighted average interest rate on outstanding borrowings	5.50%		4.75%
Prime Rate
Line Of Credit Facility [Line Items]
Percentage points added to the reference rate to compute the variable rate on the debt instrument	0.50%

Debt and Capital Lease Obliga_3

Debt and Capital Lease Obligations - Summary of Outstanding Debt and Capital Lease Obligations (Details) - USD ($) $ in Thousands	Sep. 30, 2018	Dec. 31, 2017
Debt Instrument [Line Items]
Master lease agreements	$ 2,609	$ 3,135
Other	87	128
Debt and capital lease obligation	43,181	47,326
Current portion of long-term debt and capital lease obligations	3,069	9,460
Long-term debt, less current portion	40,112	37,866
U.S. Credit Agreement
Debt Instrument [Line Items]
Debt issuance costs	(268)	(376)
U.S. Credit Agreement | Revolver
Debt Instrument [Line Items]
Credit facility	12,500	13,234
U.S. Credit Agreement | Term Loan
Debt Instrument [Line Items]
Credit facility	24,750	27,000
U.S. Credit Agreement | Equipment Loan
Debt Instrument [Line Items]
Credit facility	$ 3,503	$ 4,205

Debt and Capital Lease Obliga_4

Debt and Capital Lease Obligations - U.S. Credit Agreement - Additional Information (Details) - USD ($) $ in Thousands	Nov. 01, 2018	Oct. 31, 2018	Sep. 30, 2018	Dec. 31, 2017
Line Of Credit Facility [Line Items]
Long-term debt, less current portion			$ 40,112	$ 37,866
Current portion of long-term debt and capital lease obligations			3,069	$ 9,460
Term Loan Facility
Line Of Credit Facility [Line Items]
Short-term debt on term loan			3,000
Term Loan Facility | Subsequent Event
Line Of Credit Facility [Line Items]
Repayment on term loan		$ 800
Term Loan Facility | Subsequent Event | ASC 470, Debt
Line Of Credit Facility [Line Items]
Long-term debt, less current portion		2,200
Current portion of long-term debt and capital lease obligations		(2,200)
Regions Bank | Revolving Loan Facility
Line Of Credit Facility [Line Items]
Available credit under credit agreement			$ 20,000
Weighted average interest rate on outstanding borrowings			5.25%	4.65%
Regions Bank | Revolving Loan Facility | Subsequent Event
Line Of Credit Facility [Line Items]
Available credit under credit agreement	$ 80,000	$ 20,000
Increase in credit facility under credit agreement	$ 60,000
Amended facility maturity date	Nov. 1, 2023
Regions Bank | Term Loan Facility
Line Of Credit Facility [Line Items]
Weighted average interest rate on outstanding borrowings			4.50%	4.05%

Earnings per Share - Additional

Earnings per Share - Additional Information (Details) - shares shares in Millions	Sep. 30, 2018	Sep. 30, 2017
Earnings Per Share [Abstract]
Outstanding common stock excluded from calculations of diluted earnings per share	2	1.8

Segment Information - Additiona

Segment Information - Additional Information (Details)	9 Months Ended	12 Months Ended
	Sep. 30, 2018USD ($)Segment	Dec. 31, 2017Segment
Segment Reporting [Abstract]
Number of reportable segments | Segment	2	2
Goodwill impairment | $	$ 0

Segment Information - Summary o

Segment Information - Summary of Segment Information (Details) - USD ($) $ in Thousands	3 Months Ended		9 Months Ended
	Sep. 30, 2018	Sep. 30, 2017	Sep. 30, 2018	Sep. 30, 2017
Summary of product revenue by segments
Revenues	$ 77,701	$ 77,318	$ 233,173	$ 234,152
Business unit direct contribution by segments
Business unit direct contribution	9,910	9,524	28,609	24,035
Unallocated corporate expenses	(9,233)	(8,357)	(26,729)	(27,882)
Income (loss) from operations	677	1,167	1,880	(3,847)
PFS Operations
Summary of product revenue by segments
Revenues	56,277		169,379
LiveArea Professional Services
Summary of product revenue by segments
Revenues	21,424		63,794
Operating Segments | PFS Operations
Summary of product revenue by segments
Revenues	56,277	52,810	169,379	166,706
Business unit direct contribution by segments
Business unit direct contribution	5,636	5,211	18,460	15,145
Operating Segments | LiveArea Professional Services
Summary of product revenue by segments
Revenues	21,424	24,508	63,794	67,446
Business unit direct contribution by segments
Business unit direct contribution	$ 4,274	$ 4,313	$ 10,149	$ 8,890