Important notice FORWARD-LOOKING STATEMENTS This presentation includes forward-looking statements. Such statements in the presentation include, but are not limited to, statements made in respect of the business prospects and profitability of the Bank and its subsidiaries in Greece, Turkey and other countries; the strategic focus and level of strategic flexibility of the Group; the effect of pension reforms on the Group’s insurance business; the level and sustainability of any Greek economic recovery (or the possibility of further recession) and related trends in business competitiveness and labour, consumer and liquidity conditions; levels of profitability as relates to cost of risk and non-performing loans; the path of normalisation of risk profile in the Group’s loan portfolio; the financial impact on the Group of its methods of non-performing loan management, including trends in delinquency formation; the effects of the new economic programme, the agreement between the Hellenic Republic and its creditors and the pro-reform government currently elected in Greece; the impact of capital controls on the Greek banking sector; fund and deposit flows and overall economic activity; reliance on ELA and other public sector funding; operating and financial margins and other key performance indicators; the Group’s ability to preserve and improve its customer service, innovation and technology offerings, operating efficiencies, brand and culture. In some cases, these forward-looking statements can be identified by the use of forward-looking terminology, including the words “believes”, “estimates”, “aims”, “anticipates”, “expects”, “intends”, “may”, “will”, “plans”, “continue”, “ongoing”, “future”, “potential”, “predict”, “project”, “guidance”, “target”, “seek”, “could” or “should” or, in each case, their negative or other variations or comparable terminology or by discussions of strategies, plans, objectives, targets, goals, future events or intentions. By their nature, forward-looking statements involve risk and uncertainty, and the factors described in the context of such forward-looking statements in the presentation could cause actual results and developments to differ materially from those expressed in or implied by such forward-looking statements. We have based these forward-looking statements on our current expectations and projections about future events. The following factors are among those that may cause actual results to differ materially from our forward-looking statements: recessionary pressures and uncertainty resulting from the Hellenic Republic’s economic crisis; whether public debt sustainability and return of the economy to sustainable growth will be achieved subsequent to the new financial support program for Greece since August 2015; the risks of domestic political uncertainty as relates to financial and economic conditions generally; uncertainty regarding the implementation of the conditions of the new financial support program for Greece by the Greek government and policymakers and the risk of new delays in program implementation; low liquidity and the imposition of capital controls in Greece; restrictions in the Group’s ability to obtain funding in the capital markets and its dependency on the European Central Bank and the Bank of Greece for funding, which may be affected by changes in ECB and the Bank of Greece rules relating to the eligibility and valuation of collateral used for funding; continuing high outflows of funds from customer deposits; risks as to whether the Bank’s level of capital will be sufficient if economic conditions in Greece do not improve; the Group’s need for additional capital and liquidity as a result of regulatory changes; the risk that the Group may be subject to application of the "bail-in" rules for its securityholders; negative results in the stress testing of Greek banks, which may lead to further capital increases or loss of public confidence in the Bank; deteriorating asset valuations resulting from poor market conditions; the negative effects of any future downgrades of the Hellenic Republic’s credit rating on our wholesale borrowing costs and access to liquidity and capital; the inability of the Bank to pay dividends to its shareholders currently and in the future; constraints on our operational autonomy as a recipient of public aid; the Hellenic Republic’s influence on the Bank in certain areas; the Group’s vulnerability to any ongoing disruptions and volatility in the global financial markets; the increase in loans that are more than 90 days past due; volatility in interest rates; significant competition from Greek and foreign banks; the loss of senior management and/or qualified personnel; the risk of fraud and illegal activities of any form; significant future pension and post-employment benefit liabilities; future strikes; credit risk, market risk, liquidity risk, operational risk, insurance risk and foreign exchange risk; the failure of economic hedging to prevent losses; evolving cyber security or other technological risks; the continuing contraction of our loan portfolio; the risk of additional taxes; increasingly complex regulation which may increase our regulatory and capital requirements or tax liabilities; implementation of the Bank Recovery and Resolution Directive; the potential impact of the ECB Single Supervisory Mechanism and related changes to the supervisory regime applicable to European banks; the potential impact of adverse developments in our businesses in Turkey and various Southeastern Europe countries. We undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. In light of these risks, uncertainties and assumptions, the forward-looking events discussed in the presentation might not occur. Any statements regarding past trends or activities should not be taken as a representation that such trends or activities will continue in the future. Investors are cautioned not to place undue reliance on such forward-looking statements, which are based on facts known to us only as at the date of the presentation. MARKET, INDUSTRY AND OTHER INFORMATION Market data used in the presentation have been obtained from our internal surveys, reports and studies, where appropriate, as well as market research, publicly available information and industry publications, bulletins, databases, press releases, reports and other statements of: including: C.A.P.I., the Bank of Greece, the European Central Bank, the Banks Association of Turkey, the EU Commission, the Greek Government and Bloomberg, among others. Market research, publicly available information and industry publications generally state that the information they contain has been obtained from sources believed to be reliable, but that the accuracy and completeness of such information is not guaranteed. The Bank accepts responsibility for accurately extracting and reproducing the same, but accepts no further or other responsibility in respect of the accuracy or completeness of such information. DISCLAIMER No representation or warranty, express or implied, is or will be made in relation to, and no responsibility is or will be accepted by the as to the accuracy or completeness of the information contained in this presentation and nothing in this presentation shall be deemed to constitute such a representation or warranty. 1
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