RightNow 8-K/A Financial Statements and Exhibits

Exhibit 99.4

RightNow Technologies, Inc.
Unaudited Pro Forma Condensed Combined Consolidated Financial Statements

The following unaudited pro forma condensed combined consolidated financial statements give effect to the acquisition of HiveLive, Inc. (HiveLive) by RightNow Technologies, Inc. (RightNow). These pro forma condensed combined consolidated statements are presented for illustrative purposes only. The pro forma adjustments described in the notes accompanying the statements are based upon available information and assumptions that we believe are reasonable. These unaudited pro forma condensed combined consolidated financial statements do not give effect to any potential cost savings or other operating efficiencies that could result from the acquisition. The pro forma condensed combined consolidated financial statements do not purport to represent what the consolidated results of operations of RightNow would actually have been if the acquisition had in fact occurred on the date we refer to below, nor do they purport to project the results of operations of RightNow for any future period or as of any historical dates.

Under the purchase method of accounting prescribed byTopic 805, Business Combinations,tangible and identifiable intangible assets acquired and liabilities assumed are recorded at their estimated fair market values. The excess of the purchase price over the net assets acquired is allocated to goodwill. The purchase price allocation is preliminary, subject to future adjustment and has been made solely for the purpose of providing the unaudited condensed combined consolidated financial information discussed below.

The unaudited pro forma condensed combined balance sheet as of June 30, 2009, was prepared by combining the historical consolidated balance sheet of RightNow and the historical balance sheet of HiveLive as of June 30, 2009, giving effect to the acquisition as if it occurred on June 30, 2009. The unaudited pro forma condensed combined consolidated statement of operations for the year ended December 31, 2008 and the six month period ended June 30, 2009 were prepared by combining the historical consolidated statement of operations of RightNow for the year ended December 31, 2008 and the six month period ended June 30, 2009 and the historical statement of operations of HiveLive for the respective periods, giving effect for the acquisition as if it had occurred on January 1, 2008.

The operating results of HiveLive are included in RightNow’s statement of operations beginning on the date of acquisition, September 15, 2009. The acquisition is being accounted for under the purchase method of accounting and, accordingly, the purchase price was allocated to the assets acquired and liabilities assumed based on management’s estimate of fair values. Our preliminary evaluation resulted in an allocation of $5.7 million to goodwill and identifiable intangible assets (See Note 1 for further details).

These unaudited pro forma condensed combined consolidated financial statements should be read in conjunction with the historical financial statements and notes thereto of (a) RightNow Technologies, Inc. included on Form 10-Q as of and for the three and six month period ended June 30, 2009 (filed August 7, 2009), (b) RightNow Technologies, Inc. included in Form 10-K for the year ended December 31, 2008 (filed March 6, 2009), and (c) HiveLive, Inc. included elsewhere herein.

RightNow Technologies, Inc.
Unaudited Pro Forma Condensed Consolidated
Combined Balance Sheet
as of June 30, 2009
(In thousands)

	RightNow			HiveLive
	June 30,			June 30,			Pro Forma			Pro Forma
	2009			2009			Adjustments			Combined
Assets
Cash and cash equivalents	$	46,987		$	1,251		$	(5,906	) A	$	42,332
Short-term investments		42,808			—						42,808
Accounts receivable		31,670			255						31,925
Term receivables, current		4,107			—						4,107
Allowance for doubtful accounts		(1,910	)		—						(1,910	)
Receivables, net		33,867			255						34,122
Deferred commissions		5,663			139			(82	) B		5,720
Prepaid and other current assets		2,152			40						2,192
Total current assets		131,477			1,685			(5,988	)		127,174
Long-term investments		4,792			—						4,792
Property and equipment, net		9,775			194						9,969
Term receivables, non-current		2,159			—						2,159
Intangible assets, net		1,380			—			2,100	C		3,480
Goodwill		4,358			—			3,208	C		7,566
Deferred commissions, non-current		2,830			77			(45	) B		2,862
Other		811			24						835
Total Assets	$	157,582		$	1,980		$	(725	)	$	158,837
Liabilities and Stockholders’ Equity
Accounts payable	$	5,952		$	65					$	6,017
Commissions and bonuses payable		4,958			—						4,958
Other accrued liabilities		11,895			—						11,895
Current portion of long-term debt		45			989						1,034
Current portion of deferred revenue		75,972			490			(289	) B		76,173
Total current liabilities		98,822			1,544			(289	)		100,077
Long-term debt, less current portion		—			—						—
Deferred revenue, net of current portion		28,112			—						28,112
Stockholders’ equity:
Preferred Series A Stock		—			2,172			(2,172	) A		—
Preferred Series B Stock		—			5,527			(5,527	) A		—
Common Stock		34			12			(12	) A		34
Additional paid-in capital		107,282			51			(51	) D		107,282
Treasury stock		(15,007	)		—						(15,007	)
Accumulated other comprehensive income		1,260			—						1,260
Accumulated deficit		(62,921	)		(7,326	)		7,326	D		(62,921	)
Total Stockholders’ Equity		30,648			436			(436	)		30,648
Total Liabilities and Stockholders’ Equity	$	157,582		$	1,980		$	(725	)	$	158,837

See accompanying notes to unaudited pro forma condensed combined consolidated financial statements

RightNow Technologies, Inc.
Unaudited Pro Forma Condensed Consolidated
Combined Statement of Operations
for the six months ended June 30, 2009
(In thousands)

	RightNow			HiveLive
	Six Months			Six Months
	Ended			Ended
	June 30,			June 30,			Pro Forma			Pro Forma
	2009			2009			Adjustments			Combined
Revenue:
Software, hosting and support	$	53,469		$	553				B	$	54,022
Professional services		18,908			—						18,908
Total revenue		72,377			553						72,930
Cost of revenue:
Software, hosting and support		9,903			—			225	A		10,128
Professional services		13,354			—						13,354
Total cost of revenue		23,257			—			225			23,482
Gross Profit	$	49,120		$	553			(225	)	$	49,448
Operating Expenses:
Sales and marketing		30,871			1,300						32,171
Direct costs and expenses		—			73						73
Research and development		9,807			524						10,331
General and administrative		7,653			648						8,301
Amortization of intangible assets		—			—			50	A		50
Total operating expenses		48,331			2,545			50			50,926
Income (loss) from operations		789			(1,992	)		(275	)		(1,478	)
Interest and other income, net		752			(7	)					745
Income (loss) before income taxes		1,541			(1,999	)		(275	)		(733	)
(Provision) benefit for income taxes		(242	)		—						(242	)
Net income (loss)	$	1,299		$	(1,999	)	$	(275	)	$	(975	)
Net income (loss) per share
Basic	$	0.04								$	(0.03	)
Diluted	$	0.04								$	(0.03	)
Shares used in the computation:
Basic		31,730									31,730
Diluted		32,207									31,730

See accompanying notes to unaudited pro forma condensed combined consolidated financial statements

RightNow Technologies, Inc.
Unaudited Pro Forma Condensed Consolidated
Combined Statement of Operations
for the year ended December 31, 2008
(In thousands)

	RightNow			HiveLive
	Year Ended			Year Ended
	December			December			Pro Forma			Pro Forma
	31, 2008			31, 2008			Adjustments			Combined
Revenue:
Software, hosting and support	$	102,576		$	364				B	$	102,940
Professional services		37,859			—						37,859
Total revenue		140,435			364						140,799
Cost of revenue:
Software, hosting and support		20,397			—			450	A		20,847
Professional services		30,440			—						30,440
Total cost of revenue		50,837			—			450			51,287
Gross Profit	$	89,598		$	364			(450	)	$	89,512
Operating Expenses:
Sales and marketing		67,628			2,184						69,812
Direct costs and expenses		—			93						93
Research and development		18,292			870						19,162
General and administrative		13,615			924						14,539
Amortization of intangible assets		—			—			100	A		100
Total operating expenses		99,535			4,071			100			103,706
Income (loss) from operations		(9,937	)		(3,707	)		(550	)		(14,194	)
Interest and other income, net		2,696			31						2,727
Income (loss) before income taxes		(7,241	)		(3,676	)		(550	)		(11,467	)
(Provision) benefit for income taxes		(42	)		—						(42	)
Net income (loss)	$	(7,283	)	$	(3,676	)	$	(550	)	$	(11,509	)
Net income (loss) per share
Basic and diluted	$	(0.22	)							$	(0.34	)
Shares used in the computation:
Basic and diluted		33,362									33,362

See accompanying notes to unaudited pro forma condensed combined consolidated financial statements

Note 1: ACQUISITION

     On September 15, 2009, the Company acquired the outstanding common and preferred stock of HiveLive, Inc. (“HiveLive”), for $5.9 million in net cash paid at closing.  HiveLive is an enterprise-class social platform provider with an innovative platform for customer support, engagement and loyalty, and ideation communities to help organizations maximize every opportunity to deliver great customer experiences.

     The acquisition is being accounted for under the purchase method of accounting and, accordingly, the purchase price was allocated to the assets acquired and liabilities assumed based on management’s estimate of fair values. The excess of purchase price over the fair value of net assets acquired reflects the expected benefits from expansion of market opportunities and customer relationships. Our estimates and assumptions are subject to change. Certain items may impact the final purchase price allocation. Our preliminary evaluation is based on the following as estimated on the date of acquisition:

Purchase price:
Cash consideration		$	5,906
Total consideration			5,906
Allocated to:
Fair value of net assets acquired			189
Allocated to:
Identifiable intangibles assets:
Developed technology	1,800
Customer relationships	200
Trade name and Trademarks	100		2,100
Excess purchase price allocated to goodwill		$	3,617

NOTE 2: PRO FORMA ADJUSTMENTS TO THE CONDENSED COMBINED CONSOLIDATED BALANCE SHEET

The following adjustments have been reflected in the unaudited pro forma condensed combined consolidated balance sheet as of June 30, 2009 as if the acquisition occurred on June 30 2009:

(A)	Adjustment to record the purchase of all of the outstanding stock of HiveLive.
(B)	Adjustment to record the fair value of deferred commissions and deferred revenue of HiveLive. The fair value of deferred revenue represents an amount equivalent to the estimated cost to fulfill the service obligation assumed plus an appropriate profit margin.
(C)	Adjustment to record the goodwill and estimated fair value of identifiable intangible assets acquired. Identifiable intangible assets consist of developed technology, customer relationships, and trade name and trademarks, which will be amortizable over their useful lives of four, four, and two years, respectively. The fair value and useful life estimates of these assets is preliminary and subject to change.

(D) Adjustment to record the elimination of HiveLive’s equity.

Income Taxes

     Both RightNow and HiveLive have substantial gross deferred tax assets primarily associated with net operating loss carryforwards, which both companies have historically offset by a full valuation allowance. The pro forma condensed combined financial statements were prepared with an assumption that the combined entity would maintain a full valuation allowance. Accordingly, no adjustments are reflected for pro forma net deferred tax assets or liabilities in the pro forma condensed combined balance sheet.

NOTE 3: PRO FORMA ADJUSTMENTS TO COMBINED CONDENSED CONSOLIDATED STATEMENT OF OPERATIONS

     The following adjustments have been reflected in the pro forma combined condensed consolidated statement of operations for the year ended December 31, 2008 and the six month period ended June 30, 2009 as if the acquisition had occurred on January 1, 2008.

(A) Adjustment to record the amortization expense related to the identifiable assets acquired. Identifiable intangible assets consist of developed technology, customer relationships, and trade name and trademarks, which will be amortizable over their useful lives of four, four, and two years, respectively. The fair value and useful life estimates of these assets is preliminary and subject to change.

(B) There are no adjustments to revenue recognized as the Company had no significant amounts of deferred revenue as of January 1, 2008.