RightNow 8-K RightNow Technologies Announces Fourth Quarter and Full Year 2009 Financial Results

Exhibit 99.2

Consolidated Balance Sheets
   Unaudited
   Last updated February 3, 2010

	Mar 31,			Jun 30,			Sep 30,			Dec 31,			Mar 31,			Jun 30,			Sep 30,			Dec 31,			Mar 31,			Jun 30,			Sep 30,			Dec 31,
	2007			2007			2007			2007			2008			2008			2008			2008			2009			2009			2009			2009
Assets
Current assets:
Cash and cash equivalents		44,899			33,842			33,109			43,681			44,591			52,781			51,145			51,405			51,462			46,987			32,388			41,546
Short-term investments		37,578			52,911			56,823			52,644			36,585			41,540			46,444			34,412			36,517			42,808			60,634			54,977
Accounts receivable		25,050			27,797			24,690			29,480			27,503			26,722			27,820			36,770			24,220			31,670			31,034			31,850
Term receivables		20,555			15,756			13,773			13,069			9,616			8,814			6,875			5,752			4,810			4,107			3,011			2,417
Less allowance for doubtful accounts		(2,273	)		(2,046	)		(2,009	)		(1,918	)		(2,056	)		(2,177	)		(2,148	)		(2,277	)		(1,901	)		(1,910	)		(1,701	)		(1,914	)
Prepaid & other current assets		3,676			4,980			5,786			5,979			6,773			7,082			7,497			7,531			7,593			7,815			8,689			8,828
Total current assets		129,485			133,240			132,172			142,935			123,012			134,762			137,633			133,593			122,701			131,477			134,055			137,704
Long-term investments		—			—			—			—			17,810			11,925			4,612			4,963			4,980			4,792			—			—
Property and equipment, net		10,715			10,494			10,451			10,856			10,807			10,798			10,377			10,141			9,187			9,775			9,781			10,122
Term receivables, noncurrent		19,349			13,239			11,170			9,859			8,059			5,728			4,420			3,547			2,804			2,159			1,447			1,105
Intangible and other assets, net		9,380			9,352			9,221			10,136			10,016			10,025			10,268			10,093			9,274			9,379			14,991			15,504
Total assets		168,929			166,325			163,014			173,786			169,704			173,238			167,310			162,337			148,946			157,582			160,274			164,435
Liabilities, Preferred Stock and Stockholders’ Equity
Current liabilities:
Accounts payable and accrued liabilities		13,818			14,688			14,855			15,790			18,146			17,919			17,405			16,223			14,309			17,847			16,601			16,573
Commissions and bonuses payable		2,902			2,918			2,889			5,044			3,531			4,279			4,351			5,665			3,084			4,958			4,838			6,271
Current portion of long-term debt		32			32			42			43			44			44			45			46			46			45			34			22
Deferred revenue		67,444			66,660			69,665			76,995			73,575			76,693			72,008			77,584			72,885			75,972			75,643			74,446
Total current liabilities		84,196			84,298			87,451			97,872			95,296			98,935			93,809			99,518			90,324			98,822			97,116			97,312
Deferred revenue, noncurrent		41,241			41,718			37,139			37,665			38,079			39,289			37,201			35,614			30,322			28,112			28,298			26,881
Long-term debt		77			69			79			68			57			45			34			22			10			—			—			—
Preferred stock		—			—			—			—			—			—			—			—			—			—			—			—
Stockholders’ equity (deficit):
Common stock		33			33			33			33			34			34			34			34			34			34			34			34
Additional paid-in capital		88,064			90,750			92,486			95,377			97,107			99,187			101,337			102,662			104,345			107,281			109,394			112,439
Treasury stock, at cost		—			—			—			—			—			—			—			(13,209	)		(15,007	)		(15,007	)		(15,007	)		(15,007	)
Other comprehensive income (loss)		(384	)		(504	)		(551	)		(292	)		(536	)		(787	)		(193	)		1,916			1,875			1,260			1,394			1,125
Accumulated deficit		(44,298	)		(50,039	)		(53,623	)		(56,937	)		(60,333	)		(63,465	)		(64,912	)		(64,220	)		(62,957	)		(62,920	)		(60,955	)		(58,349	)
Total stockholders’ equity		43,415			40,240			38,345			38,181			36,272			34,969			36,266			27,183			28,290			30,648			34,860			40,242
Total liabilities, preferred stock and stockholders’ equity		168,929			166,325			163,014			173,786			169,704			173,238			167,310			162,337			148,946			157,582			160,274			164,435

Consolidated Statements of Operations
  Unaudited
  Last updated February 3, 2010

	2007															2008															2009
	Q1			Q2			Q3			Q4			FY			Q1			Q2			Q3			Q4			YTD			Q1			Q2			Q3			Q4			YTD
Revenue:
Software, hosting and support		19,819			20,693			22,366			24,105			86,983			24,556			25,573			25,956			26,491			102,576			26,045			27,424			29,754			32,172			115,395
Professional services		5,883			5,772			6,880			6,559			25,094			8,342			9,648			10,281			9,588			37,859			9,992			8,916			8,977			9,407			37,292
Total revenue		25,702			26,465			29,246			30,664			112,077			32,898			35,221			36,237			36,079			140,435			36,037			36,340			38,731			41,579			152,687
Cost of revenue:
Software, hosting and support		4,394			4,565			4,604			4,848			18,411			5,035			5,043			5,305			5,014			20,397			4,949			4,954			5,232			5,813			20,948
Professional services		5,171			5,036			5,667			6,138			22,012			7,285			7,810			8,133			7,212			30,440			7,008			6,346			6,365			6,891			26,610
Total cost of revenue		9,565			9,601			10,271			10,986			40,423			12,320			12,853			13,438			12,226			50,837			11,957			11,300			11,597			12,704			47,558
Gross profit		16,137			16,864			18,975			19,678			71,654			20,578			22,368			22,799			23,853			89,598			24,080			25,040			27,134			28,875			105,129
Operating expenses:
Sales and marketing		15,727			15,788			16,516			17,087			65,118			16,818			17,627			16,889			16,294			67,628			14,863			16,008			16,175			17,705			64,751
Research and development		4,296			4,343			4,308			4,137			17,084			4,486			4,507			4,671			4,628			18,292			4,756			5,051			5,100			5,314			20,221
General and administrative		2,860			3,178			2,680			2,782			11,500			3,516			3,890			3,215			2,994			13,615			3,446			4,207			4,018			4,130			15,801
Total operating expenses		22,883			23,309			23,504			24,006			93,702			24,820			26,024			24,775			23,916			99,535			23,065			25,266			25,293			27,149			100,773
Operating income (loss)		(6,746	)		(6,445	)		(4,529	)		(4,328	)		(22,048	)		(4,242	)		(3,656	)		(1,976	)		(63	)		(9,937	)		1,015			(226	)		1,841			1,726			4,356
Interest and other income, net		828			885			1,004			966			3,683			938			519			552			687			2,696			401			351			342			1,000			2,094
Income (loss) before income taxes		(5,918	)		(5,560	)		(3,525	)		(3,362	)		(18,365	)		(3,304	)		(3,137	)		(1,424	)		624			(7,241	)		1,416			125			2,183			2,726			6,450
(Provision) benefit for income taxes		(84	)		(181	)		(59	)		48			(276	)		(92	)		5			(23	)		68			(42	)		(153	)		(89	)		(218	)		(119	)		(579	)
Net income (loss)		(6,002	)		(5,741	)		(3,584	)		(3,314	)		(18,641	)		(3,396	)		(3,132	)		(1,447	)		692			(7,283	)		1,263			36			1,965			2,607			5,871
Net income (loss) per share:
Basic	$	(0.18	)	$	(0.17	)	$	(0.11	)	$	(0.10	)	$	(0.56	)	$	(0.10	)	$	(0.09	)	$	(0.04	)	$	0.02		$	(0.22	)	$	0.04		$	0.00		$	0.06		$	0.08		$	0.18
Diluted	$	(0.18	)	$	(0.17	)	$	(0.11	)	$	(0.10	)	$	(0.56	)	$	(0.10	)	$	(0.09	)	$	(0.04	)	$	0.02		$	(0.22	)	$	0.04		$	0.00		$	0.06		$	0.08		$	0.18
Shares used in the computation:
Basic		32,858			32,983			33,094			33,371			33,078			33,532			33,582			33,640			32,692			33,362			31,784			31,677			31,733			31,815			31,752
Diluted		32,858			32,983			33,094			33,371			33,078			33,532			33,582			33,640			33,204			33,362			32,249			32,160			32,424			33,047			32,336
Supplemental information of stock-based compensation expense included in:
Cost of software, hosting and support		58			79			84			67			288			77			79			87			80			323			96			142			120			102			460
Cost of professional services		125			149			217			156			647			153			165			158			162			638			133			209			138			132			612
Sales and marketing		658			731			542			333			2,264			538			595			738			583			2,454			622			952			761			694			3,029
Research and development		226			289			166			206			887			235			242			252			240			969			262			377			285			254			1,178
General and administrative		235			743			199			208			1,385			263			816			297			265			1,641			403			1,056			548			500			2,507
Total stock-based compensation		1,302			1,991			1,208			970			5,471			1,266			1,897			1,532			1,330			6,025			1,516			2,736			1,852			1,682			7,786

Consolidated Statements of Cash Flow

Unaudited
Last updated February 3, 2010

	2007															2008															2009
	Q1			Q2			Q3			Q4			FY			Q1			Q2			Q3			Q4			YTD			Q1			Q2			Q3			Q4			YTD
Operating activities
Net income (loss)		(6,002	)		(5,741	)		(3,584	)		(3,314	)		(18,641	)		(3,396	)		(3,132	)		(1,447	)		692			(7,283	)		1,263			36			1,965			2,607			5,871
Noncash adjustments:
Depreciation and amortization		1,675			1,880			1,869			1,842			7,266			1,954			1,956			1,956			1,905			7,771			1,887			1,726			1,797			2,081			7,491
Provision for losses on accounts receivable		(69	)		13			401			39			384			89			26			64			33			212			57			30			30			40			157
Stock-based compensation expense		1,302			1,991			1,208			970			5,471			1,266			1,897			1,532			1,330			6,025			1,516			2,736			1,852			1,682			7,786
Changes in operating accounts:
Receivables		15,427			8,224			6,933			(3,032	)		27,552			7,447			4,062			1,143			(7,878	)		4,774			13,569			(5,171	)		2,333			524			11,255
Prepaid and other current assets		(1,471	)		(1,612	)		(803	)		(1,143	)		(5,029	)		(852	)		(804	)		(1,168	)		(900	)		(3,724	)		399			(583	)		(693	)		(614	)		(1,491	)
Accounts payable and accrued liabilities		1,748			810			89			1,041			3,688			2,292			(257	)		42			(720	)		1,357			(1,823	)		3,099			(1,428	)		(34	)		(186	)
Commissions and bonuses payable		(1,171	)		(1	)		(47	)		2,176			957			(1,523	)		742			166			1,545			930			(2,553	)		1,743			(131	)		1,392			451
Deferred revenue		(6,056	)		(814	)		(2,143	)		8,407			(606	)		(3,434	)		4,001			(3,566	)		7,168			4,169			(9,429	)		(2,038	)		(569	)		(2,880	)		(14,916	)
Other		(23	)		13			(130	)		132			(8	)		(173	)		83			(52	)		635			493			—			503			(248	)		(576	)		(321	)
Cash provided (used) by operating activities		5,360			4,763			3,793			7,118			21,034			3,670			8,574			(1,330	)		3,810			14,724			4,886			2,081			4,908			4,222			16,097
Investing activities
Acquistion of property and equipment		(1,987	)		(1,351	)		(1,426	)		(2,436	)		(7,200	)		(1,522	)		(1,536	)		(1,309	)		(1,425	)		(5,792	)		(584	)		(1,841	)		(1,240	)		(1,912	)		(5,577	)
Business acquisitions		—			—			—			—			—			—			—			—			—			—			—			—			(5,906	)		—			(5,906	)
Intangible asset additions																																(100	)					(144	)		(410	)		(654	)
Change in investments, net		1,549			(15,333	)		(3,912	)		4,179			(13,517	)		(1,970	)		748			2,218			12,435			13,431			(2,251	)		(6,059	)		(13,081	)		5,558			(15,833	)
Other		(29	)		(32	)		1			17			(42	)		—			—			—			—			—			—			—			—			—			—
Cash provided (used) for investing activities		(467	)		(16,716	)		(5,337	)		1,760			(20,759	)		(3,492	)		(788	)		909			11,010			7,639			(2,935	)		(7,900	)		(20,371	)		3,236			(27,970	)
Financing activities
Net proceeds from (payments on) long-term debt		(7	)		(8	)		(10	)		(10	)		(35	)		(11	)		(11	)		(11	)		(10	)		(43	)		(12	)		(11	)		(11	)		(12	)		(46	)
Proceeds from issuance of stock:
Common stock issued under employee benefit plans		643			536			509			1,966			3,653			414			234			618			130			1,396			78			151			167			1,352			1,748
Common stock repurchase (Treasury)		—			—			—			—			—			—			—			—			(13,209	)		(13,209	)		(1,798	)		—			—			—			(1,798	)
Other		49			160			19			(45	)		183			51			(53	)		—			(133	)		(135	)		89			48			95			11			243
Cash provided (used) by financing activities		685			688			518			1,911			3,801			454			170			607			(13,222	)		(11,991	)		(1,643	)		188			251			1,351			147
Effect of foreign exchange rates		113			208			293			(217	)		397			278			234			(1,822	)		(1,338	)		(2,648	)		(251	)		1,156			613			349			1,867
Net change in cash and cash equivalents		5,691			(11,057	)		(733	)		10,572			4,473			910			8,190			(1,636	)		260			7,724			57			(4,475	)		(14,599	)		9,158			(9,859	)
Cash and cash equivalents at beginning of period		39,208			44,899			33,842			33,109			39,208			43,681			44,591			52,781			51,145			43,681			51,405			51,462			46,987			32,388			51,405
Cash and cash equivalents at end of period		44,899			33,842			33,109			43,681			43,681			44,591			52,781			51,145			51,405			51,405			51,462			46,987			32,388			41,546			41,546

Supplemental Data Sheet
Unaudited
Last updated February 3, 2010

								2007															2008															2009
		Q1			Q2			Q3			Q4			YTD			Q1			Q2			Q3			Q4			YTD			Q1			Q2			Q3			Q4			YTD
Revenue	Recurring		19,225			20,341			21,813			23,541			84,920			24,412			25,459			25,917			26,476			102,264			25,955			27,393			29,741			32,161			115,250
Mix	Perpetual		594			352			553			564			2,063			144			114			39			15			312			90			31			13			11			145
(in thousands)	Professional services		5,883			5,772			6,880			6,559			25,094			8,342			9,648			10,281			9,588			37,859			9,992			8,916			8,977			9,407			37,292
	Total		25,702			26,465			29,246			30,664			112,077			32,898			35,221			36,237			36,079			140,435			36,037			36,340			38,731			41,579			152,687
Revenue	Recurring		75	%		77	%		74	%		77	%		76	%		75	%		73	%		72	%		73	%		73	%		72	%		75	%		77	%		77	%		75	%
Mix	Perpetual		2	%		1	%		2	%		2	%		2	%		0	%		0	%		0	%		0	%		0	%		0	%		0	%		0	%		0	%		0	%
(% of total)	Professional services		23	%		22	%		24	%		21	%		22	%		25	%		27	%		28	%		27	%		27	%		28	%		25	%		23	%		23	%		25	%
Revenue by	Americas		18,472			18,908			20,687			21,473			79,540			22,357			23,384			25,187			26,712			97,640			26,997			26,386			27,737			29,694			110,814
Geography	Europe		5,359			5,321			5,958			6,923			23,561			8,066			8,876			8,082			6,922			31,946			6,440			6,832			7,441			7,831			28,544
(in thousands)	Asia Pacific		1,871			2,236			2,601			2,268			8,976			2,475			2,961			2,968			2,445			10,849			2,600			3,122			3,553			4,054			13,329
Revenue by	Americas		72	%		72	%		71	%		70	%		71	%		67	%		67	%		70	%		74	%		69	%		75	%		72	%		72	%		71	%		72	%
Geography	Europe		21	%		20	%		20	%		23	%		21	%		25	%		25	%		22	%		19	%		23	%		18	%		19	%		19	%		19	%		19	%
(% of total)	Asia Pacific		7	%		8	%		9	%		7	%		8	%		8	%		8	%		8	%		7	%		8	%		7	%		9	%		9	%		10	%		9	%
Gross Deferred
Revenue*
(in thousands)	Total		113,668			122,793			123,998			134,933						138,629			147,052			145,088			150,872						138,000			152,424			166,305			179,892
Deferred	Current		67,444			66,660			69,665			76,995						73,575			76,693			72,008			77,584						72,885			75,972			75,643			74,446
Revenue	Non-current		41,241			41,718			37,139			37,665						38,079			39,289			37,201			35,614						30,322			28,112			28,298			26,881
(in thousands)	Total		108,685			108,378			106,804			114,660						111,654			115,982			109,209			113,198						103,207			104,084			103,941			101,327
Term Receivables	Current		20,555			15,756			13,773			13,069						9,616			8,814			6,875			5,752						4,810			4,107			3,011			2,417
(in thousands)	Non-current		19,349			13,239			11,170			9,859						8,059			5,728			4,420			3,547						2,804			2,159			1,447			1,105
	Total		39,904			28,995			24,943			22,928						17,675			14,542			11,295			9,299						7,614			6,266			4,458			3,522
Net Deferred	Current		46,889			50,904			55,892			63,926						63,959			67,879			65,133			71,832						68,075			71,865			72,632			72,029
Revenue	Non-current		21,892			28,479			25,969			27,806						30,020			33,561			32,781			32,067						27,518			25,953			26,851			25,776
(in thousands)	Total		68,781			79,383			81,861			91,732						93,979			101,440			97,914			103,899						95,593			97,818			99,483			97,805
Customers	New		62			74			60			60			256			64			73			68			59			264			26			53			82	**		51			212
	Total (~)		1,800			1,800			1,800			1,800						1,800			1,900			1,900			1,900						1,900			1,900			1,900			1,900			1,900
	Interactions (in millions)		352			332			347			436			1,467			463			477			576			583			2,099			584			586			620			704			2,494
Employees	Worldwide		679			698			691			686						718			765			777			737						742			756			792			797

*	Includes invoiced and uninvoiced deferred revenue.
**	Q3’09 customer count includes acquired customers from HiveLive acquisition.