RightNow 8-K Results of Operations and Financial Condition

Exhibit 99.2

Supplemental Data Sheet           Amounts in thousands (except customers, interactions and employees)
    Unaudited
    Last updated April 28, 2010

	Q1			Q2			Q3			Q4			FY			Q1			Q2			Q3			Q4			YTD			Q1
	2008			2008			2008			2008			2008			2009			2009			2009			2009			2009			2010
Revenue
Revenue		32,898			35,221			36,237			36,079			140,435			36,037			36,340			38,731			41,579			152,687			42,102
YoY Growth		28	%		33	%		24	%		18	%		25	%		10	%		3	%		7	%		15	%		9	%		17	%
Recurring Revenue		24,412			25,459			25,917			26,476			102,264			25,955			27,393			29,741			32,161			115,250			33,025
YoY Growth		27	%		25	%		19	%		12	%		20	%		6	%		8	%		15	%		21	%		13	%		27	%
Pro Service Revenue		8,342			9,648			10,281			9,588			37,859			9,992			8,916			8,977			9,407			37,292			9,077
YoY Growth		42	%		67	%		49	%		46	%		51	%		20	%		-8	%		-13	%		-2	%		-1	%		-9	%
North America Revenue %		67	%		67	%		70	%		74	%		69	%		75	%		72	%		72	%		71	%		72	%		71	%
EMEA Revenue %		25	%		25	%		22	%		19	%		23	%		18	%		19	%		19	%		19	%		19	%		19	%
APAC Revenue %		8	%		8	%		8	%		7	%		8	%		7	%		9	%		9	%		10	%		9	%		10	%
Bookings Metrics
Total Bookings		37,112			43,416			39,037			46,215			165,780			23,746			48,653			51,733			55,527			179,659			60,449
% of Bookings Billed in Quarter		72	%		74	%		76	%		77	%					75	%		55	%		60	%		54	%					40	%
Average Term (months)		21			20			19			21			20			19			27			21			25			23			32
Total Backlog		138,629			147,052			145,088			150,872						138,000			152,424			166,305			179,892						196,225
Current Backlog		88,419			95,498			95,044			101,995						96,546			103,984			115,944			121,275						120,606
Non-Current Backlog		50,210			51,554			50,044			48,877						41,454			48,440			50,361			58,617						75,619
Average Selling Price (ASP)		90			107			98			96			98			74			99			112			95			102			91
Deal Size Distribution
> $1M		4			6			4			7			21			1			10			7			8			26			14
$100K-$1M		73			86			76			91			326			59			60			83			90			292			91
<$100K		464			470			528			527			1,989			443			421			388			435			1,687			423
Top 4 industry sales-TTM
High-Tech		18	%		21	%		22	%		23	%					21	%		21	%		22	%		20	%					22	%
Telecom		19	%		15	%		13	%		13	%					12	%		10	%		13	%		16	%					15	%
Retail/CPG		14	%		15	%		15	%		14	%					15	%		14	%		13	%		15	%					15	%
Public Sector		13	%		12	%		12	%		14	%					14	%		15	%		18	%		16	%					15	%
All other		36	%		37	%		38	%		36	%					38	%		40	%		34	%		33	%					33	%
Margin & Earnings Metrics (Non-GAAP)*
Gross Margin %		63	%		64	%		64	%		67	%		64	%		67	%		70	%		71	%		70	%		70	%		69	%
Software Margin %		80	%		81	%		80	%		81	%		80	%		81	%		82	%		83	%		82	%		82	%		83	%
Professional Services Margin %		15	%		21	%		22	%		26	%		21	%		31	%		31	%		31	%		28	%		30	%		20	%
Operating expense as % of Revenue		72	%		69	%		65	%		63	%		67	%		60	%		63	%		61	%		62	%		62	%		63	%
Operating Margin %		-9	%		-5	%		-1	%		4	%		-3	%		7	%		7	%		10	%		8	%		8	%		6	%
Operating Margin		(2,976	)		(1,759	)		(444	)		1,267			(3,912	)		2,531			2,510			3,693			3,408			12,142			2,490
Non-GAAP EPS (Diluted)	$	(0.06	)	$	(0.04	)	$	—		$	0.06		$	(0.04	)	$	0.09		$	0.09		$	0.12		$	0.10		$	0.39		$	0.07
Other Metrics
Headcount		718			765			777			737			737			742			756			792			797			797			836
New Customer		64			73			68			59			264			26			53			82	**		51			212			46
Total Customers		1,800			1,900			1,900			1,900			1,900			1,900			1,900			1,900			1,900			1,900			1,900
Interactions (in millions)		463			477			576			583			2,099			584			586			620			704			2,494			765

*	Excludes stock-based compensation and Q4’09 excludes stock-based compensation and $1M settlement gain
**	Q3’09 customer count includes acquired customers from HiveLive acquisition

Note: The supplemental data sheet refers to certain non-GAAP financial results. Please refer to our reconciliations of GAAP, which can be found in our Company’s earnings release(s), which is posted on the Investor Relations portion of our website.

Consolidated Balance Sheets          Amounts in thousands
     Unaudited
     Last updated April 28, 2010

	Mar 31,			Jun 30,			Sep 30,			Dec 31,			Mar 31,			Jun 30,			Sep 30,			Dec 31,			Mar 31,			Jun 30,			Sep 30,			Dec 31,			Mar 31,
	2007			2007			2007			2007			2008			2008			2008			2008			2009			2009			2009			2009			2010
Assets
Current assets:
Cash and cash equivalents		44,899			33,842			33,109			43,681			44,591			52,781			51,145			51,405			51,462			46,987			32,388			41,546			43,114
Short-term investments		37,578			52,911			56,823			52,644			36,585			41,540			46,444			34,412			36,517			42,808			60,634			54,977			55,293
Accounts receivable		25,050			27,797			24,690			29,480			27,503			26,722			27,820			36,770			24,220			31,670			31,034			31,850			29,723
Term receivables		20,555			15,756			13,773			13,069			9,616			8,814			6,875			5,752			4,810			4,107			3,011			2,417			1,762
Less allowance for doubtful accounts		(2,273	)		(2,046	)		(2,009	)		(1,918	)		(2,056	)		(2,177	)		(2,148	)		(2,277	)		(1,901	)		(1,910	)		(1,701	)		(1,914	)		(1,794	)
Prepaid & other current assets		3,676			4,980			5,786			5,979			6,773			7,082			7,497			7,531			7,593			7,815			8,689			8,828			9,620
Total current assets		129,485			133,240			132,172			142,935			123,012			134,762			137,633			133,593			122,701			131,477			134,055			137,704			137,718
Long-term investments		—			—			—			—			17,810			11,925			4,612			4,963			4,980			4,792			—			—			—
Property and equipment, net		10,715			10,494			10,451			10,856			10,807			10,798			10,377			10,141			9,187			9,775			9,781			10,122			10,154
Term receivables, noncurrent		19,349			13,239			11,170			9,859			8,059			5,728			4,420			3,547			2,804			2,159			1,447			1,105			810
Intangible and other assets, net		9,380			9,352			9,221			10,136			10,016			10,025			10,268			10,093			9,274			9,379			14,991			15,504			16,181
Total assets		168,929			166,325			163,014			173,786			169,704			173,238			167,310			162,337			148,946			157,582			160,274			164,435			164,863
Liabilities, Preferred Stock and Stockholders’ Equity																						��
Current liabilities:
Accounts payable and accrued liabilities		13,818			14,688			14,855			15,790			18,146			17,919			17,405			16,223			14,309			17,847			16,601			16,573			19,967
Commissions and bonuses payable		2,902			2,918			2,889			5,044			3,531			4,279			4,351			5,665			3,084			4,958			4,838			6,271			4,964
Current portion of long-term debt		32			32			42			43			44			44			45			46			46			45			34			22			10
Deferred revenue		67,444			66,660			69,665			76,995			73,575			76,693			72,008			77,584			72,885			75,972			75,643			74,446			68,103
Total current liabilities		84,196			84,298			87,451			97,872			95,296			98,935			93,809			99,518			90,324			98,822			97,116			97,312			93,044
Deferred revenue, noncurrent		41,241			41,718			37,139			37,665			38,079			39,289			37,201			35,614			30,322			28,112			28,298			26,881			27,592
Long-term debt		77			69			79			68			57			45			34			22			10			—			—			—			—
Stockholders’ equity (deficit):
Common stock		33			33			33			33			34			34			34			34			34			34			34			34			34
Additional paid-in capital		88,064			90,750			92,486			95,377			97,107			99,187			101,337			102,662			104,345			107,281			109,394			112,439			115,680
Treasury stock, at cost		—			—			—			—			—			—			—			(13,209	)		(15,007	)		(15,007	)		(15,007	)		(15,007	)		(15,007	)
Other comprehensive income (loss)		(384	)		(504	)		(551	)		(292	)		(536	)		(787	)		(193	)		1,916			1,875			1,260			1,394			1,125			1,284
Accumulated deficit		(44,298	)		(50,039	)		(53,623	)		(56,937	)		(60,333	)		(63,465	)		(64,912	)		(64,220	)		(62,957	)		(62,920	)		(60,955	)		(58,349	)		(57,764	)
Total stockholders’ equity		43,415			40,240			38,345			38,181			36,272			34,969			36,266			27,183			28,290			30,648			34,860			40,242			44,227
Total liabilities, preferred stock and stockholders’ equity		168,929			166,325			163,014			173,786			169,704			173,238			167,310			162,337			148,946			157,582			160,274			164,435			164,863

Consolidated Statements of Operations          Amounts in thousands (except per share amounts)
     Unaudited
     Last updated April 28, 2010

	2007															2008															2009															2010
	Q1			Q2			Q3			Q4			FY			Q1			Q2			Q3			Q4			YTD			Q1			Q2			Q3			Q4			YTD			Q1
Revenue:
Software, hosting and support		19,819			20,693			22,366			24,105			86,983			24,556			25,573			25,956			26,491			102,576			26,045			27,424			29,754			32,172			115,395			33,025
Professional services		5,883			5,772			6,880			6,559			25,094			8,342			9,648			10,281			9,588			37,859			9,992			8,916			8,977			9,407			37,292			9,077
Total revenue		25,702			26,465			29,246			30,664			112,077			32,898			35,221			36,237			36,079			140,435			36,037			36,340			38,731			41,579			152,687			42,102
Cost of revenue:
Software, hosting and support		4,394			4,565			4,604			4,848			18,411			5,035			5,043			5,305			5,014			20,397			4,949			4,954			5,232			5,813			20,948			5,879
Professional services		5,171			5,036			5,667			6,138			22,012			7,285			7,810			8,133			7,212			30,440			7,008			6,346			6,365			6,891			26,610			7,332
Total cost of revenue		9,565			9,601			10,271			10,986			40,423			12,320			12,853			13,438			12,226			50,837			11,957			11,300			11,597			12,704			47,558			13,211
Gross profit		16,137			16,864			18,975			19,678			71,654			20,578			22,368			22,799			23,853			89,598			24,080			25,040			27,134			28,875			105,129			28,891
Operating expenses:
Sales and marketing		15,727			15,788			16,516			17,087			65,118			16,818			17,627			16,889			16,294			67,628			14,863			16,008			16,175			17,705			64,751			18,724
Research and development		4,296			4,343			4,308			4,137			17,084			4,486			4,507			4,671			4,628			18,292			4,756			5,051			5,100			5,314			20,221			5,132
General and administrative		2,860			3,178			2,680			2,782			11,500			3,516			3,890			3,215			2,994			13,615			3,446			4,207			4,018			4,130			15,801			4,299
Total operating expenses		22,883			23,309			23,504			24,006			93,702			24,820			26,024			24,775			23,916			99,535			23,065			25,266			25,293			27,149			100,773			28,155
Operating income (loss)		(6,746	)		(6,445	)		(4,529	)		(4,328	)		(22,048	)		(4,242	)		(3,656	)		(1,976	)		(63	)		(9,937	)		1,015			(226	)		1,841			1,726			4,356			736
Interest and other income, net		828			885			1,004			966			3,683			938			519			552			687			2,696			401			351			342			1,000			2,094			183
Income (loss) before income taxes		(5,918	)		(5,560	)		(3,525	)		(3,362	)		(18,365	)		(3,304	)		(3,137	)		(1,424	)		624			(7,241	)		1,416			125			2,183			2,726			6,450			919
(Provision) benefit for income taxes		(84	)		(181	)		(59	)		48			(276	)		(92	)		5			(23	)		68			(42	)		(153	)		(89	)		(218	)		(119	)		(579	)		(334	)
Net income (loss)		(6,002	)		(5,741	)		(3,584	)		(3,314	)		(18,641	)		(3,396	)		(3,132	)		(1,447	)		692			(7,283	)		1,263			36			1,965			2,607			5,871			585
Net income (loss) per share:
Basic	$	(0.18	)	$	(0.17	)	$	(0.11	)	$	(0.10	)	$	(0.56	)	$	(0.10	)	$	(0.09	)	$	(0.04	)	$	0.02		$	(0.22	)	$	0.04		$	0.00		$	0.06		$	0.08		$	0.18		$	0.02
Diluted	$	(0.18	)	$	(0.17	)	$	(0.11	)	$	(0.10	)	$	(0.56	)	$	(0.10	)	$	(0.09	)	$	(0.04	)	$	0.02		$	(0.22	)	$	0.04		$	0.00		$	0.06		$	0.08		$	0.18		$	0.02
Shares used in the computation:
Basic		32,858			32,983			33,094			33,371			33,078			33,532			33,582			33,640			32,692			33,362			31,784			31,677			31,733			31,815			31,752			31,929
Diluted		32,858			32,983			33,094			33,371			33,078			33,532			33,582			33,640			33,204			33,362			32,249			32,160			32,424			33,047			32,336			33,431
Supplemental information of stock-based compensation expense included in:
Cost of software, hosting and support		58			79			84			67			288			77			79			87			80			323			96			142			120			102			460			113
Cost of professional services		125			149			217			156			647			153			165			158			162			638			133			209			138			132			612			114
Sales and marketing		658			731			542			333			2,264			538			595			738			583			2,454			622			952			761			694			3,029			751
Research and development		226			289			166			206			887			235			242			252			240			969			262			377			285			254			1,178			257
General and administrative		235			743			199			208			1,385			263			816			297			265			1,641			403			1,056			548			500			2,507			520
Total stock-based compensation		1,302			1,991			1,208			970			5,471			1,266			1,897			1,532			1,330			6,025			1,516			2,736			1,852			1,682			7,786			1,755

Consolidated Statements of Cash Flow           Amounts in thousands
   Unaudited
   Last updated April 28, 2010

	2007															2008															2009															2010
	Q1			Q2			Q3			Q4			FY			Q1			Q2			Q3			Q4			YTD			Q1			Q2			Q3			Q4			YTD			Q1
Operating activities
Net income (loss)		(6,002	)		(5,741	)		(3,584	)		(3,314	)		(18,641	)		(3,396	)		(3,132	)		(1,447	)		692			(7,283	)		1,263			36			1,965			2,607			5,871			585
Noncash adjustments:
Depreciation and amortization		1,675			1,880			1,869			1,842			7,266			1,954			1,956			1,956			1,905			7,771			1,887			1,726			1,797			2,059			7,491			2,065
Provision for losses on accounts receivable		(69	)		13			401			39			384			89			26			64			33			212			57			30			30			40			157			50
Stock-based compensation expense		1,302			1,991			1,208			970			5,471			1,266			1,897			1,532			1,330			6,025			1,516			2,736			1,852			1,682			7,786			1,755
Changes in operating accounts:
Receivables		15,427			8,224			6,933			(3,032	)		27,552			7,447			4,062			1,143			(7,878	)		4,774			13,569			(5,171	)		2,333			524			11,255			2,449
Prepaid and other current assets		(1,471	)		(1,612	)		(803	)		(1,143	)		(5,029	)		(852	)		(804	)		(1,168	)		(900	)		(3,724	)		399			(583	)		(693	)		(614	)		(1,491	)		(1,054	)
Accounts payable and accrued liabilities		1,748			810			89			1,041			3,688			2,292			(257	)		42			(720	)		1,357			(1,823	)		3,099			(1,427	)		(35	)		(186	)		3,556
Commissions and bonuses payable		(1,171	)		(1	)		(47	)		2,176			957			(1,523	)		742			166			1,545			930			(2,553	)		1,743			(132	)		1,393			451			(1,243	)
Deferred revenue		(6,056	)		(814	)		(2,143	)		8,407			(606	)		(3,434	)		4,001			(3,566	)		7,168			4,169			(9,429	)		(2,038	)		(569	)		(2,880	)		(14,916	)		(4,614	)
Other		(23	)		13			(130	)		132			(8	)		(173	)		83			(52	)		635			493			—			503			(247	)		(555	)		(321	)		(39	)
Cash provided (used) by operating activities		5,360			4,763			3,793			7,118			21,034			3,670			8,574			(1,330	)		3,810			14,724			4,886			2,081			4,909			4,221			16,097			3,510
Investing activities
Acquistion of property and equipment		(1,987	)		(1,351	)		(1,426	)		(2,436	)		(7,200	)		(1,522	)		(1,536	)		(1,309	)		(1,425	)		(5,792	)		(584	)		(1,841	)		(1,240	)		(1,910	)		(5,591	)		(1,640	)
Business acquisitions		—			—			—			—			—			—			—			—			—			—			—			—			(5,906	)		—			(5,906	)		—
Intangible asset additions																																(100	)					(144	)		(410	)		(654	)		(1,034	)
Change in investments, net		1,549			(15,333	)		(3,912	)		4,179			(13,517	)		(1,970	)		748			2,218			12,435			13,431			(2,251	)		(6,059	)		(13,081	)		5,558			(15,833	)		(342	)
Other		(29	)		(32	)		1			17			(42	)		—			—			—			—			—			—			—			—			—			—			—
Cash provided (used) for investing activities		(467	)		(16,716	)		(5,337	)		1,760			(20,759	)		(3,492	)		(788	)		909			11,010			7,639			(2,935	)		(7,900	)		(20,371	)		3,238			(27,968	)		(3,016	)
Financing activities
Net proceeds from (payments on) long-term debt		(7	)		(8	)		(10	)		(10	)		(35	)		(11	)		(11	)		(11	)		(10	)		(43	)		(12	)		(11	)		(12	)		(11	)		(46	)		(12	)
Proceeds from issuance of stock:
Common stock issued under employee benefit plans		643			536			509			1,966			3,653			414			234			618			130			1,396			78			151			167			1,352			1,748			1,159
Common stock repurchase (Treasury)		—			—			—			—			—			—			—			—			(13,209	)		(13,209	)		(1,798	)		—			—			—			(1,798	)		—
Other		49			160			19			(45	)		183			51			(53	)		—			(133	)		(135	)		89			48			95			9			241			327
Cash provided (used) by financing activities		685			688			518			1,911			3,801			454			170			607			(13,222	)		(11,991	)		(1,643	)		188			250			1,350			145			1,474
Effect of foreign exchange rates		113			208			293			(217	)		397			278			234			(1,822	)		(1,338	)		(2,648	)		(251	)		1,156			613			349			1,867			(400	)
Net change in cash and cash equivalents		5,691			(11,057	)		(733	)		10,572			4,473			910			8,190			(1,636	)		260			7,724			57			(4,475	)		(14,599	)		9,158			(9,859	)		1,568
Cash and cash equivalents at beginning of period		39,208			44,899			33,842			33,109			39,208			43,681			44,591			52,781			51,145			43,681			51,405			51,462			46,987			32,388			51,405			41,546
Cash and cash equivalents at end of period		44,899			33,842			33,109			43,681			43,681			44,591			52,781			51,145			51,405			51,405			51,462			46,987			32,388			41,546			41,546			43,114

Currency Component Data Sheet

    Unaudited

    As of April 28, 2010

	Currency					Impact of 1 percent
	Component of Total			Currency exchange		change in fx
	Revenue-TTM as of			rate into USD as of		exchange rate per
	March 31, 2010			April 28, 2010		100M in revenue
GBP		10	%		1.5191		151,910
EUR		6	%		1.3201		79,206
AUD		6	%		0.9248		55,488
USD and other		78	%		n/a
Total		100	%				286,604

	Currency					Impact of 1 percent
	Component of Total			Currency exchange		change in fx
	Expense-TTM as of			rate into USD as of		exchange rate per
	March 31, 2010			April 28, 2010		100M in revenue
GBP		12	%		1.5191		182,292
EUR		1	%		1.3201		13,201
AUD		4	%		0.9248		36,992
USD and other		83	%		n/a
Total		100	%				232,485

TTM=Trailing Twelve Months