RightNow 8K Reports Third Quarter 2010 Financial Results | SEC 28 Oct 10

Exhibit 99.2


Supplemental Data Sheet		Amounts in thousands (except customers, interactions and employees)
	Unaudited
	Last updated October 28, 2010		Q1			Q2			Q3			Q4		FY				Q1			Q2			Q3			Q4		YTD				Q1			Q2			Q3		YTD
			2008			2008			2008			2008		2008				2009			2009			2009			2009		2009				2010			2010			2010		2010
Revenue
Revenue			32,898			35,221			36,237			36,079			140,435			36,037			36,340			38,731			41,579			152,687			42,102			43,454			48,593			134,149
	YoY Growth		28	%		33	%		24	%		18	%		25	%		10	%		3	%		7	%		15	%		9	%		17	%		20	%		25	%		21	%
Recurring Revenue			24,412			25,459			25,917			26,476			102,264			25,955			27,393			29,741			32,161			115,250			33,025			34,730			38,613			106,368
	YoY Growth		27	%		25	%		19	%		12	%		20	%		6	%		8	%		15	%		21	%		13	%		27	%		27	%		30	%		28	%
Pro Service Revenue			8,342			9,648			10,281			9,588			37,859			9,992			8,916			8,977			9,407			37,292			9,077			8,724			9,980			27,781
	YoY Growth		42	%		67	%		49	%		46	%		51	%		20	%		-8	%		-13	%		-2	%		-1	%		-9	%		-2	%		10	%		0	%

North America Revenue %			67	%		67	%		70	%		74	%		69	%		75	%		72	%		72	%		71	%		72	%		71	%		70	%		69	%		70	%
EMEA Revenue %			25	%		25	%		22	%		19	%		23	%		18	%		19	%		19	%		19	%		19	%		19	%		19	%		19	%		19	%
APAC Revenue %			8	%		8	%		8	%		7	%		8	%		7	%		9	%		9	%		10	%		9	%		10	%		11	%		12	%		11	%

Bookings Metrics
Total Bookings			37,112			43,416			39,037			46,215			165,780			23,746			48,653			51,733			55,527			179,659			60,449			63,547			85,235			209,231
% of Bookings Billed in Quarter			72	%		74	%		76	%		77	%					75	%		55	%		60	%		54	%					40	%		40	%		37	%
Average Term (months)			21			20			19			21			20			19			27			21			25			23			32			31			37			34

Total Backlog			138,629			147,052			145,088			150,872						138,000			152,424			166,305			179,892						196,225			211,911			252,338
	Current Backlog		88,419			95,498			95,044			101,995						96,546			103,984			115,944			121,275						120,606			121,011			134,174
	Non-Current Backlog		50,210			51,554			50,044			48,877						41,454			48,440			50,361			58,617						75,619			90,900			118,164
	Current Backlog-Software Only		69,737			75,766			77,478			84,103						82,186			89,138			96,650			104,983						103,264			106,275			117,628

Average Selling Price (ASP)			90			107			98			96			98			74			99			112			95			102			91			95			105			97
Deal Size Distribution
	> $1M		4			6			4			7			21			1			10			7			8			26			14			11			17			42
	$100K-$1M		73			86			76			91			326			59			60			83			90			292			91			106			112			309
	<$100K		464			470			528			527			1,989			443			421			388			435			1,687			423			436			436			1,295

Top 5 industry sales-TTM
	High-Tech		18	%		21	%		22	%		23	%					21	%		21	%		22	%		20	%					22	%		22	%		22	%
	Public Sector		13	%		12	%		12	%		14	%					14	%		15	%		18	%		16	%					15	%		17	%		22	%
	Retail/CPG		14	%		15	%		15	%		14	%					15	%		14	%		13	%		15	%					15	%		15	%		13	%
	Entertainment/Media		4	%		5	%		6	%		6	%					6	%		12	%		10	%		11	%					10	%		8	%		13	%
	Telecom		19	%		15	%		13	%		13	%					12	%		10	%		13	%		16	%					15	%		15	%		12	%
	All other		32	%		32	%		32	%		30	%					32	%		28	%		24	%		22	%					23	%		23	%		18	%

Margin & Earnings Metrics (Non-GAAP)*
Gross Margin %			63	%		64	%		64	%		67	%		64	%		67	%		70	%		71	%		70	%		70	%		69	%		70	%		71	%		70	%
	Software Margin %		80	%		81	%		80	%		81	%		80	%		81	%		82	%		83	%		82	%		82	%		83	%		83	%		85	%		84	%
	Professional Services Margin %		15	%		21	%		22	%		26	%		21	%		31	%		31	%		31	%		28	%		30	%		20	%		17	%		17	%		18	%
Operating expense as % of Revenue			72	%		69	%		65	%		63	%		67	%		60	%		63	%		61	%		62	%		62	%		63	%		61	%		58	%		61	%
Operating Margin %			-9	%		-5	%		-1	%		4	%		-3	%		7	%		7	%		10	%		8	%		8	%		6	%		9	%		13	%		9	%
Operating Margin			(2,976	)		(1,759	)		(444	)		1,267			(3,912	)		2,531			2,510			3,693			3,408			12,142			2,490			3,987		$	6,336			12,813
Non-GAAP EPS (Diluted)		$	(0.06	)	$	(0.04	)	$	-		$	0.06		$	(0.04	)	$	0.09		$	0.09		$	0.12		$	0.10		$	0.39		$	0.07		$	0.09		$	0.15		$	0.32


Other Metrics
Headcount			718			765			777			737			737			742			756			792			797			797			836			871			887			887
New Customer			64			73			68			59			264			26			53			82	**		51			212			46			38			66			150
Total Customers			1,800			1,900			1,900			1,900			1,900			1,900			1,900			1,900			1,900			1,900			1,900			1,900			1,900			1,900
Interactions (in millions)			463			477			576			583			2,099			584			586			620			704			2,494			765			801			786			2,352

* Excludes stock-based compensation and Q4'09 excludes stock-based compensation and $1M settlement gain

** Q3'09 customer count includes acquired customers from HiveLive acquisition

Note: The supplemental data sheet refers to certain non-GAAP financial results. Please refer to our reconciliations of GAAP, which can be found in our Company's earnings release(s), which is posted on the Investor Relations portion of our website.

Consolidated Balance Sheets	Amounts in thousands
Unaudited
Last updated October 28, 2010
	Mar 31,			Jun 30,			Sep 30,			Dec 31,			Mar 31,			Jun 30,			Sep 30,			Dec 31,			Mar 31,			Jun 30,			Sep 30,
	2008			2008			2008			2008			2009			2009			2009			2009			2010			2010			2010
Assets
Current assets:
Cash and cash equivalents		44,591			52,781			51,145			51,405			51,462			46,987			32,388			41,546			43,114			61,212			77,728
Short-term investments		36,585			41,540			46,444			34,412			36,517			42,808			60,634			54,977			55,293			38,228			31,287
Accounts receivable		27,503			26,722			27,820			36,770			24,220			31,670			31,034			31,850			29,723			33,020			36,367
Term receivables		9,616			8,814			6,875			5,752			4,810			4,107			3,011			2,417			1,762			1,271			371
Less allowance for doubtful accounts		(2,056	)		(2,177	)		(2,148	)		(2,277	)		(1,901	)		(1,910	)		(1,701	)		(1,914	)		(1,794	)		(1,697	)		(1,867	)
Prepaid & other current assets		6,773			7,082			7,497			7,531			7,593			7,815			8,689			8,828			9,620			9,178			8,816
Total current assets		123,012			134,762			137,633			133,593			122,701			131,477			134,055			137,704			137,718			141,212			152,702

Long-term investments		17,810			11,925			4,612			4,963			4,980			4,792			-			-			-			-			-
Property and equipment, net		10,807			10,798			10,377			10,141			9,187			9,775			9,781			10,122			10,154			10,850			11,063
Term receivables, noncurrent		8,059			5,728			4,420			3,547			2,804			2,159			1,447			1,105			810			537			82
Intangible and other assets, net		10,016			10,025			10,268			10,093			9,274			9,379			14,991			15,504			16,181			17,270			18,342
Total assets		169,704			173,238			167,310			162,337			148,946			157,582			160,274			164,435			164,863			169,869			182,189

Liabilities, Preferred Stock and Stockholders' Equity
Current liabilities:
Accounts payable and accrued liabilities		18,146			17,919			17,405			16,223			14,309			17,847			16,601			16,573			19,967			22,013			23,425
Commissions and bonuses payable		3,531			4,279			4,351			5,665			3,084			4,958			4,838			6,271			4,964			4,597			6,142
Current portion of long-term debt		44			44			45			46			46			45			34			22			10			-			-
Deferred revenue		77,410			83,625			81,959			85,416			78,755			85,176			89,161			88,603			86,395			86,933			88,669
Total current liabilities		99,131			105,867			103,760			107,350			96,194			108,026			110,634			111,469			111,336			113,543			118,236

Deferred revenue, noncurrent		34,244			32,357			27,250			27,782			24,452			18,908			14,780			12,724			9,300			7,894			5,394
Long-term debt		57			45			34			22			10			-			-			-			-			-			-


Stockholders' equity (deficit):
Common stock		34			34			34			34			34			34			34			34			34			34			34
Additional paid-in capital		97,107			99,187			101,337			102,662			104,345			107,281			109,394			112,439			115,680			118,652			125,416
Treasury stock, at cost		-			-			-			(13,209	)		(15,007	)		(15,007	)		(15,007	)		(15,007	)		(15,007	)		(15,007	)		(15,007	)
Other comprehensive income (loss)		(536	)		(787	)		(193	)		1,916			1,875			1,260			1,394			1,125			1,284			1,113			1,581
Accumulated deficit		(60,333	)		(63,465	)		(64,912	)		(64,220	)		(62,957	)		(62,920	)		(60,955	)		(58,349	)		(57,764	)		(56,360	)		(53,465	)
Total stockholders' equity		36,272			34,969			36,266			27,183			28,290			30,648			34,860			40,242			44,227			48,432			58,559
Total liabilities, preferred stock and
stockholders' equity		169,704			173,238			167,310			162,337			148,946			157,582			160,274			164,435			164,863			169,869			182,189

Consolidated Statements of Operations Amounts in thousands (except per share amounts)
Unaudited
Last updated October 28, 2010
	2007					2008					2009					2010
	Q1	Q2	Q3	Q4	FY	Q1	Q2	Q3	Q4	YTD	Q1	Q2	Q3	Q4	YTD	Q1	Q2	Q3	YTD
Revenue:
Software, hosting and support	19,819	20,693	22,366	24,105	86,983	24,556	25,573	25,956	26,491	102,576	26,045	27,424	29,754	32,172	115,395	33,025	34,730	38,613	106,368
Professional services	5,883	5,772	6,880	6,559	25,094	8,342	9,648	10,281	9,588	37,859	9,992	8,916	8,977	9,407	37,292	9,077	8,724	9,980	27,781
Total revenue	25,702	26,465	29,246	30,664	112,077	32,898	35,221	36,237	36,079	140,435	36,037	36,340	38,731	41,579	152,687	42,102	43,454	48,593	134,149

Cost of revenue:
Software, hosting and support	4,394	4,565	4,604	4,848	18,411	5,035	5,043	5,305	5,014	20,397	4,949	4,954	5,232	5,813	20,948	5,879	5,952	5,923	17,754
Professional services	5,171	5,036	5,667	6,138	22,012	7,285	7,810	8,133	7,212	30,440	7,008	6,346	6,365	6,891	26,610	7,332	7,378	8,395	23,105
Total cost of revenue	9,565	9,601	10,271	10,986	40,423	12,320	12,853	13,438	12,226	50,837	11,957	11,300	11,597	12,704	47,558	13,211	13,330	14,318	40,859

Gross profit	16,137	16,864	18,975	19,678	71,654	20,578	22,368	22,799	23,853	89,598	24,080	25,040	27,134	28,875	105,129	28,891	30,124	34,275	93,290

Operating expenses:
Sales and marketing	15,727	15,788	16,516	17,087	65,118	16,818	17,627	16,889	16,294	67,628	14,863	16,008	16,175	17,705	64,751	18,724	18,777	20,006	57,507
Research and development	4,296	4,343	4,308	4,137	17,084	4,486	4,507	4,671	4,628	18,292	4,756	5,051	5,100	5,314	20,221	5,132	4,797	5,160	15,089
General and administrative	2,860	3,178	2,680	2,782	11,500	3,516	3,890	3,215	2,994	13,615	3,446	4,207	4,018	4,130	15,801	4,299	4,324	4,975	13,598
Total operating expenses	22,883	23,309	23,504	24,006	93,702	24,820	26,024	24,775	23,916	99,535	23,065	25,266	25,293	27,149	100,773	28,155	27,898	30,141	86,194

Operating income (loss)	(6,746)	(6,445)	(4,529)	(4,328)	(22,048)	(4,242)	(3,656)	(1,976)	(63)	(9,937)	1,015	(226)	1,841	1,726	4,356	736	2,226	4,134	7,096
Interest and other income, net	828	885	1,004	966	3,683	938	519	552	687	2,696	401	351	342	1,000	2,094	183	19	454	656

Income (loss) before income taxes	(5,918)	(5,560)	(3,525)	(3,362)	(18,365)	(3,304)	(3,137)	(1,424)	624	(7,241)	1,416	125	2,183	2,726	6,450	919	2,245	4,588	7,752
(Provision) benefit for income taxes	(84)	(181)	(59)	48	(276)	(92)	5	(23)	68	(42)	(153)	(89)	(218)	(119)	(579)	(334)	(841)	(1,693)	(2,868)
Net income (loss)	(6,002)	(5,741)	(3,584)	(3,314)	(18,641)	(3,396)	(3,132)	(1,447)	692	(7,283)	1,263	36	1,965	2,607	5,871	585	1,404	2,895	4,884

Net income (loss) per share:
Basic	$ (0.18)	$ (0.17)	$ (0.11)	$ (0.10)	$ (0.56)	$ (0.10)	$ (0.09)	$ (0.04)	$ 0.02	$ (0.22)	$ 0.04	$ 0.00	$ 0.06	$ 0.08	$ 0.18	$ 0.02	$ 0.04	$ 0.09	$ 0.15
Diluted	$ (0.18)	$ (0.17)	$ (0.11)	$ (0.10)	$ (0.56)	$ (0.10)	$ (0.09)	$ (0.04)	$ 0.02	$ (0.22)	$ 0.04	$ 0.00	$ 0.06	$ 0.08	$ 0.18	$ 0.02	$ 0.04	$ 0.09	$ 0.15

Shares used in the computation:
Basic	32,858	32,983	33,094	33,371	33,078	33,532	33,582	33,640	32,692	33,362	31,784	31,677	31,733	31,815	31,752	31,929	32,000	32,128	32,020
Diluted	32,858	32,983	33,094	33,371	33,078	33,532	33,582	33,640	33,204	33,362	32,249	32,160	32,424	33,047	32,336	33,431	33,427	33,659	33,515


Supplemental information of stock-based
compensation expense included in:
Cost of software, hosting and support	58	79	84	67	288	77	79	87	80	323	96	142	120	102	460	113	117	127	357
Cost of professional services	125	149	217	156	647	153	165	158	162	638	133	209	138	132	612	114	122	128	364
Sales and marketing	658	731	542	333	2,264	538	595	738	583	2,454	622	952	761	694	3,029	751	726	818	2,295
Research and development	226	289	166	206	887	235	242	252	240	969	262	377	285	254	1,178	257	240	254	751
General and administrative	235	743	199	208	1,385	263	816	297	265	1,641	403	1,056	548	500	2,507	520	556	875	1,951
Total stock-based compensation	1,302	1,991	1,208	970	5,471	1,266	1,897	1,532	1,330	6,025	1,516	2,736	1,852	1,682	7,786	1,755	1,761	2,202	5,718

Consolidated Statements of Cash Flow Amounts in thousands
	Unaudited
	Last updated October 28, 2010
		2007					2008					2009					2010
		Q1	Q2	Q3	Q4	FY	Q1	Q2	Q3	Q4	YTD	Q1	Q2	Q3	Q4	YTD	Q1	Q2	Q3	YTD
Operating activities
Net income (loss)		(6,002)	(5,741)	(3,584)	(3,314)	(18,641)	(3,396)	(3,132)	(1,447)	692	(7,283)	1,263	36	1,965	2,607	5,871	585	1,404	2,895	4,884
Noncash adjustments:
	Depreciation and amortization	1,675	1,880	1,869	1,842	7,266	1,954	1,956	1,956	1,905	7,771	1,887	1,726	1,797	2,081	7,491	2,065	1,872	1,812	5,749
	Provision for losses on accounts receivable	(69)	13	401	39	384	89	26	64	33	212	57	30	30	40	157	50	31	50	131
	Stock-based compensation expense			1,208	970	5,471	1,266	1,897	1,532	1,330	6,025	1,516	2,736	1,852	1,682	7,786	1,755	1,761	2,202	5,718
Changes in operating accounts:
	Receivables	15,427	8,224	6,933	(3,032)	27,552	7,447	4,062	1,143	(7,878)	4,774	13,569	(5,171)	2,333	524	11,255	2,449	(2,910)	(963)	(1,424)
	Prepaid and other current assets	(1,471)	(1,612)	(803)	(1,143)	(5,029)	(852)	(804)	(1,168)	(900)	(3,724)	399	(583)	(693)	(614)	(1,491)	(1,054)	175	289	(590)
	Accounts payable and accrued liabilities	1,748	810	89	1,041	3,688	2,292	(257)	42	(720)	1,357	(1,823)	3,099	(1,427)	(35)	(186)	3,556	2,152	948	6,656
	Commissions and bonuses payable	(1,171)	(1)	(47)	2,176	957	(1,523)	742	166	1,545	930	(2,553)	1,743	(132)	1,393	451	(1,244)	(329)	1,451	(122)
	Deferred revenue	(6,056)	(814)	(2,143)	8,407	(606)	(3,434)	4,001	(3,566)	7,168	4,169	(9,429)	(2,038)	(569)	(2,880)	(14,916)	(4,614)	(160)	(2,887)	(7,661)
	Other	(23)	13	(130)	132	(8)	(173)	83	(52)	635	493	-	503	(247)	(577)	(321)	(38)	19	176	157
	Cash provided (used) by operating activities	5,360	4,763	3,793	7,118	21,034	3,670	8,574	(1,330)	3,810	14,724	4,886	2,081	4,909	4,221	16,097	3,510	4,015	5,973	13,498

Investing activities
Acquistion of property and equipment		(1,987)	(1,351)	(1,426)	(2,436)	(7,200)	(1,522)	(1,536)	(1,309)	(1,425)	(5,792)	(584)	(1,841)	(1,240)	(1,912)	(5,577)	(1,640)	(2,196)	(1,639)	(5,475)
Business acquisitions		-	-	-	-	-	-	-	-	-	-	-	-	(5,906)	-	(5,906)	-	-	-	-
Intangible asset additions												(100)		(144)	(410)	(654)	(1,034)	(1,305)	(1,120)	(3,459)
Change in investments, net		1,549	(15,333)	(3,912)	4,179	(13,517)	(1,970)	748	2,218	12,435	13,431	(2,251)	(6,059)	(13,081)	5,558	(15,833)	(342)	17,107	6,935	23,700
Other		(29)	(32)	1	17	(42)	-	-	-	-	-	-	-	-	-	-	-	-	-	-
Cash provided (used) for investing activities		(467)	(16,716)	(5,337)	1,760	(20,759)	(3,492)	(788)	909	11,010	7,639	(2,935)	(7,900)	(20,371)	3,236	(27,970)	(3,016)	13,606	4,176	14,766

Financing activities
Net proceeds from (payments on) long-term debt		(7)	(8)	(10)	(10)	(35)	(11)	(11)	(11)	(10)	(43)	(12)	(11)	(12)	(11)	(46)	(12)	(10)	-	(22)
Proceeds from issuance of stock:
	Common stock issued under employee benefit plans	643	536	509	1,966	3,653	414	234	618	130	1,396	78	151	167	1,352	1,748	1,159	409	3,068	4,636
Common stock repurchase (Treasury)												(1,798)	-	-	-	(1,798)	-	-	-	-
Other		49	160	19	(45)	183	51	(53)	-	(133)	(135)	89	48	95	11	243	328	802	1,491	2,621
Cash provided (used) by financing activities		685	688	518	1,911	3,801	454	170	607	(13,222)	(11,991)	(1,643)	188	250	1,352	147	1,475	1,201	4,559	7,235

Effect of foreign exchange rates		113	208	293	(217)	397	278	234	(1,822)	(1,338)	(2,648)	(251)	1,156	613	349	1,867	(400)	(725)	1,808	683

Net change in cash and cash equivalents		5,691	(11,057)	(733)	10,572	4,473	910	8,190	(1,636)	260	7,724	57	(4,475)	(14,599)	9,158	(9,859)	1,568	18,098	16,516	36,182

Cash and cash equivalents at beginning of period		39,208	44,899	33,842	33,109	39,208	43,681	44,591	52,781	51,145	43,681	51,405	51,462	46,987	32,388	51,405	41,546	43,114	61,212	41,546
Cash and cash equivalents at end of period		44,899	33,842	33,109	43,681	43,681	44,591	52,781	51,145	51,405	51,405	51,462	46,987	32,388	41,546	41,546	43,114	61,212	77,728	77,728

Currency Component Data Sheet

	Unaudited
	As of October 28, 2010







		Currency Component of Total Revenue-TTM as of September 30, 2010	Currency exchange rate into USD as of October 27, 2010	Impact of 1 percent change in fx exchange rate per 100M in revenue

	GBP	10%	1.5848	158,480
	EUR	5%	1.3827	69,135
	AUD	7%	0.9716	68,013
	USD and other	78%	n/a
	Total	100%		295,628



		Currency Component of Total Expense-TTM as of September 30, 2010	Currency exchange rate into USD as of October 27, 2010	Impact of 1 percent change in fx exchange rate per 100M in expense

	GBP	12%	1.5848	190,176
	EUR	1%	1.3827	13,827
	AUD	4%	0.9716	38,864
	USD and other	83%	n/a
	Total	100%		242,867




	TTM=Trailing Twelve Months

RightNow Inactive 8-KRightNow Reports Third Quarter 2010 Financial Results