Revenue from Contracts with Customers | 2. Revenue from Contracts with Customers Our two primary revenue streams are (i) software delivery, support and maintenance and (ii) client services. Software delivery, support and maintenance revenue consists of all of our proprietary software sales (either under a perpetual or term license delivery model), subscription-based software sales, transaction-related revenue, the resale of hardware and third-party software and revenue from post-contract client support and maintenance services, which include telephone support services, maintaining and upgrading software and ongoing enhanced maintenance. Client services revenue consists of revenue from managed services solutions, such as private cloud hosting, outsourcing and revenue cycle management, as well as other client services and project-based revenue from implementation, training and consulting services. For some clients, we host the software applications licensed from us using our own or third-party servers. For other clients, we offer an outsourced service in which we assume partial to total responsibility for a healthcare organization’s IT operations using our employees. At September 30, 2021 and December 31, 2020, we had capitalized costs to obtain or fulfill a contract of $15.1 million and $16.8 million, respectively, in Prepaid and other current assets and $26.1 million and $27.9 million, respectively, in Other assets. During the three months ended September 30, 2021 and 2020, we recognized $5.0 million and $6.0 million, respectively, of amortization expense related to such capitalized costs. During the nine months ended September 30, 2021 and 2020, we recognized $15.7 million and $18.5 million, respectively, of amortization expense related to such capitalized costs. The amortization of these capitalized costs to obtain a contract are included in Selling, general and administrative expense within our consolidated statements of operations. The timing of revenue recognition, billings and cash collections results in billed and unbilled accounts receivable, contract assets and customer advances and deposits. Accounts receivable, net includes both billed and unbilled amounts where the right to receive payment is unconditional and only subject to the passage of time. Contract assets include amounts where revenue recognized exceeds the amount billed to the customer and the right to payment is not solely subject to the passage of time. Deferred revenue includes advanced payments and billings in excess of revenue recognized. Our contract assets and deferred revenue are reported in a net position on an individual contract basis at the end of each reporting period. Contract assets are classified as current or long-term based on the timing of when we expect to complete the related performance obligations and bill the customer. Deferred revenue is classified as current or long-term based on the timing of when we expect to recognize revenue. The breakdown of revenue recognized based on the origination of performance obligations and elected accounting expedients is presented in the table below: (In thousands) Three Months Ended March 31, 2021 Three Months Ended June 30, 2021 Three Months Ended September 30, 2021 Revenue related to deferred revenue balance at beginning of period $ 137,848 $ 151,857 $ 144,696 Revenue related to new performance obligations satisfied during the period 173,316 158,910 159,149 Revenue recognized under "right-to-invoice" expedient 56,811 62,422 64,820 Reimbursed travel expenses, shipping and other revenue 377 525 607 Total revenue $ 368,352 $ 373,714 $ 369,272 (In thousands) Three Months Ended March 31, 2020 Three Months Ended June 30, 2020 Three Months Ended September 30, 2020 Revenue related to deferred revenue balance at beginning of period $ 105,366 $ 119,545 $ 118,300 Revenue related to new performance obligations satisfied during the period 216,580 195,308 192,658 Revenue recognized under "right-to-invoice" expedient 58,059 54,082 54,313 Reimbursed travel expenses, shipping and other revenue 1,359 369 347 Total revenue $ 381,364 $ 369,304 $ 365,618 The aggregate amount of contract transaction price related to remaining unsatisfied performance obligations (commonly referred to as “backlog”) represents contracted revenue that has not yet been recognized and includes both deferred revenue and amounts that will be invoiced and recognized as revenue in future periods. Total backlog equaled $3.9 billion as of September 30, 2021, of which we expect to recognize approximately 35% over the next 12 months, and the remaining 65% thereafter. Revenue Recognition We recognize revenue only when we satisfy an identified performance obligation (or bundle of obligations) by transferring control of a promised product or service to a customer. We consider a product or service to be transferred when a customer obtains control because a customer has sole possession of the right to use (or the right to direct the use of) the product or service for the remainder of its economic life or to consume the product or service in its own operations. We evaluate the transfer of control primarily from the customer’s perspective as this reduces the risk that revenue is recognized for activities that do not transfer control to the customer. The majority of our revenue is recognized over time because a customer continuously and simultaneously receives and consumes the benefits of our performance. The exceptions to this pattern are our sales of perpetual and term software licenses, and hardware, where we determined that a customer obtains control of the asset upon granting of access, delivery or shipment. We disaggregate our revenue from contracts with customers based on the type of revenue and nature of revenue stream, as we believe those categories best depict how the nature, amount, timing and uncertainty of our revenue and cash flows are affected by economic factors. The below tables summarize revenue by type and nature of revenue stream as well as by our reportable segments: Three Months Ended September 30, Nine Months Ended September 30, (In thousands) 2021 2020 2021 2020 Revenue: Recurring revenue $ 304,724 $ 301,616 $ 904,016 $ 914,792 Non-recurring revenue 64,548 64,002 207,322 201,494 Total revenue $ 369,272 $ 365,618 $ 1,111,338 $ 1,116,286 Three Months Ended September 30, 2021 (In thousands) Hospital and Large Physician Practices Veradigm Unallocated Amounts Total Software delivery, support and maintenance $ 104,809 $ 113,075 $ 4,842 $ 222,726 Client services 120,876 24,093 1,577 146,546 Total revenue $ 225,685 $ 137,168 $ 6,419 $ 369,272 Three Months Ended September 30, 2020 (In thousands) Hospital and Large Physician Practices Veradigm Unallocated Amounts Total Software delivery, support and maintenance $ 113,112 $ 101,171 $ 5,567 $ 219,850 Client services 120,518 23,902 1,348 145,768 Total revenue $ 233,630 $ 125,073 $ 6,915 $ 365,618 Nine Months Ended September 30, 2021 (In thousands) Hospital and Large Physician Practices Veradigm Unallocated Amounts Total Software delivery, support and maintenance $ 333,277 $ 323,462 $ 14,101 $ 670,840 Client services 362,150 73,525 4,823 440,498 Total revenue $ 695,427 $ 396,987 $ 18,924 $ 1,111,338 Nine Months Ended September 30, 2020 (In thousands) Hospital and Large Physician Practices Veradigm Unallocated Amounts Total Software delivery, support and maintenance $ 351,098 $ 314,550 $ 14,476 $ 680,124 Client services 361,440 70,975 3,747 436,162 Total revenue $ 712,538 $ 385,525 $ 18,223 $ 1,116,286 Contract Assets – Estimate of Credit Losses We adopted ASU 2016-13 on January 1, 2020 using the cumulative-effect adjustment transition method. The guidance required the recognition of lifetime estimated credit losses expected to occur for contract assets and trade receivables. The guidance also required that we pool assets with similar risk characteristics and consider current economic conditions when estimating losses. The adoption of ASU 2016-13 for contract assets was recorded as a debit to retained earnings of $5.3 million as of January 1, 2020. Refer to Note 3, “Accounts Receivable”, for the adoption impact related to trade receivables. At adoption, we segmented the contract asset population into pools based on their risk assessment. Risks related to contract assets are a customer’s inability to pay or bankruptcy. Each pool was defined by an internal credit assessment and business size. The pools were aligned with management’s review of financial performance at the time. In the fourth quarter of 2020, we used each customer’s primary business unit in our pooling determination. This assessment provides additional information of the customer including size, segment and industry. Using this perspective, we added one new pool. We reallocated pools and loss rates accordingly and noted slight shifts in each pool. The new pools are aligned with management’s current review of financial performance. For the nine months ended September 30, 2021, no adjustment to the pools was necessary. We utilized a loss-rate method to measure expected credit loss for each pool. The loss rate is calculated using a twenty-four-month lookback period of credit memos and adjustments divided by the average contract asset balance for each pool during that period. We considered current economic conditions, including how the COVID-19 pandemic is impacting the global economy, internal forecasts, cash collection and credit memos written during the current period when assessing loss rates. We reviewed these factors and concluded that no adjustments should be made to the historical loss rate data. The September 30, 2021 analysis resulted in no change in the ending estimate of credit losses. Changes in the estimate of credit losses for contract assets are presented in the table below. (In thousands) Total Balance at December 31, 2020 $ 5,341 Current period provision 0 Balance at September 30, 2021 $ 5,341 Less: Contract assets, short-term 1,068 Total contract assets, long-term $ 4,273 |