SEGMENT INFORMATION | SEGMENT INFORMATION The Company’s operating segments are identified in the same manner as they are reported internally and used by the Company’s chief operating decision maker for the purpose of evaluating performance and allocating resources. The Company has three reportable segments: (1) nurse and allied solutions, (2) physician and leadership solutions, and (3) technology and workforce solutions. The nurse and allied solutions segment includes the Company’s travel nurse staffing (including international nurse staffing and rapid response nurse staffing), labor disruption staffing, local staffing, international nurse permanent placement, and allied staffing (including revenue cycle solutions) businesses. The physician and leadership solutions segment includes the Company’s locum tenens staffing, healthcare interim leadership staffing, executive search, and physician permanent placement businesses. The technology and workforce solutions segment includes the Company’s language services, vendor management systems, workforce optimization, and outsourced solutions businesses. The Company’s chief operating decision maker relies on internal management reporting processes that provide revenue and operating income by reportable segment for making financial decisions and allocating resources. Segment operating income represents income before income taxes plus depreciation, amortization of intangible assets, share-based compensation, interest expense, net, and other, and unallocated corporate overhead. The Company’s management does not evaluate, manage or measure performance of segments using asset information; accordingly, asset information by segment is not prepared or disclosed. The following table provides a reconciliation of revenue and operating income by reportable segment to consolidated results and was derived from each segment’s internal financial information as used for corporate management purposes: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 Revenue Nurse and allied solutions $ 399,368 $ 573,426 $ 1,361,064 $ 2,086,921 Physician and leadership solutions 180,605 159,554 555,467 501,540 Technology and workforce solutions 107,536 120,483 332,541 382,524 $ 687,509 $ 853,463 $ 2,249,072 $ 2,970,985 Segment operating income Nurse and allied solutions $ 35,110 $ 82,882 $ 134,659 $ 299,320 Physician and leadership solutions 18,134 21,609 62,017 73,165 Technology and workforce solutions 41,948 50,664 133,477 173,297 95,192 155,155 330,153 545,782 Unallocated corporate overhead 24,335 27,196 78,318 108,286 Depreciation and amortization 41,122 39,175 126,942 113,599 Depreciation (included in cost of revenue) 1,928 1,552 5,363 4,196 Share-based compensation 5,555 306 19,651 15,442 Interest expense, net, and other 14,444 11,541 46,787 33,975 Income before income taxes $ 7,808 $ 75,385 $ 53,092 $ 270,284 The following table summarizes the activity related to the carrying value of goodwill by reportable segment: Nurse and Allied Solutions Physician and Leadership Solutions Technology and Workforce Solutions Total Balance, January 1, 2024 $ 382,420 $ 328,570 $ 400,559 $ 1,111,549 Goodwill adjustment for MSDR acquisition — 5,266 — 5,266 Balance, September 30, 2024 $ 382,420 $ 333,836 $ 400,559 $ 1,116,815 Accumulated impairment loss as of December 31, 2023 and September 30, 2024 $ 154,444 $ 60,495 $ — $ 214,939 Disaggregation of Revenue The following tables present the Company’s revenue disaggregated by service type: Three Months Ended September 30, 2024 Nurse and Allied Solutions Physician and Leadership Solutions Technology and Workforce Solutions Total Travel nurse staffing $ 243,745 $ — $ — $ 243,745 Labor disruption services 486 — — 486 Local staffing 10,494 — — 10,494 Allied staffing 140,872 — — 140,872 Locum tenens staffing — 141,716 — 141,716 Interim leadership staffing — 28,862 — 28,862 Temporary staffing 395,597 170,578 — 566,175 Permanent placement (1) 3,771 10,027 — 13,798 Language services — — 75,009 75,009 Vendor management systems — — 25,018 25,018 Other technologies — — 5,044 5,044 Technology-enabled services — — 105,071 105,071 Talent planning and acquisition — — 2,465 2,465 Total revenue $ 399,368 $ 180,605 $ 107,536 $ 687,509 Three Months Ended September 30, 2023 Nurse and Allied Solutions Physician and Leadership Solutions Technology and Workforce Solutions Total Travel nurse staffing $ 384,102 $ — $ — $ 384,102 Labor disruption services 777 — — 777 Local staffing 16,991 — — 16,991 Allied staffing 167,622 — — 167,622 Locum tenens staffing — 112,514 — 112,514 Interim leadership staffing — 30,910 — 30,910 Temporary staffing 569,492 143,424 — 712,916 Permanent placement (1) 3,934 16,130 — 20,064 Language services — — 66,406 66,406 Vendor management systems — — 38,116 38,116 Other technologies — — 5,052 5,052 Technology-enabled services — — 109,574 109,574 Talent planning and acquisition — — 10,909 10,909 Total revenue $ 573,426 $ 159,554 $ 120,483 $ 853,463 Nine Months Ended September 30, 2024 Nurse and Allied Solutions Physician and Leadership Solutions Technology and Workforce Solutions Total Travel nurse staffing $ 854,746 $ — $ — $ 854,746 Labor disruption services 886 — — 886 Local staffing 33,786 — — 33,786 Allied staffing 462,001 — — 462,001 Locum tenens staffing — 429,700 — 429,700 Interim leadership staffing — 89,373 — 89,373 Temporary staffing 1,351,419 519,073 — 1,870,492 Permanent placement (1) 9,645 36,394 — 46,039 Language services — — 221,749 221,749 Vendor management systems — — 81,671 81,671 Other technologies — — 15,993 15,993 Technology-enabled services — — 319,413 319,413 Talent planning and acquisition — — 13,128 13,128 Total revenue $ 1,361,064 $ 555,467 $ 332,541 $ 2,249,072 Nine Months Ended September 30, 2023 Nurse and Allied Solutions Physician and Leadership Solutions Technology and Workforce Solutions Total Travel nurse staffing $ 1,453,988 $ — $ — $ 1,453,988 Labor disruption services 11,515 — — 11,515 Local staffing 61,038 — — 61,038 Allied staffing 545,959 — — 545,959 Locum tenens staffing — 341,129 — 341,129 Interim leadership staffing — 107,553 — 107,553 Temporary staffing 2,072,500 448,682 — 2,521,182 Permanent placement (1) 14,421 52,858 — 67,279 Language services — — 191,732 191,732 Vendor management systems — — 138,843 138,843 Other technologies — — 18,191 18,191 Technology-enabled services — — 348,766 348,766 Talent planning and acquisition — — 33,758 33,758 Total revenue $ 2,086,921 $ 501,540 $ 382,524 $ 2,970,985 The following table presents the Company’s international nurse revenue by service type: Three Months Ended September 30, Nine Months Ended September 30, 2024 2023 2024 2023 International nurse staffing (1) $ 41,376 $ 53,990 $ 129,668 $ 155,454 International nurse permanent placement (2) 3,771 3,934 9,645 14,421 Total international nurse revenue $ 45,147 $ 57,924 $ 139,313 $ 169,875 (1) Included in “Travel nurse staffing” as presented in the preceding tables. |