Revenue | Revenue The Company accounts for revenue in accordance with ASC Topic 606, Revenue from Contracts with Customers, which was adopted on April 1, 2017, using the full retrospective method. The Company derives revenues from two primary sources: software and products, and services. Software and products revenue includes the Company's software and integrated appliances that combine the Company's software with hardware. Services include customer support (software updates and technical support), consulting, assessment and design services, installation services and customer education. A typical contract includes both licenses and services. Historically, the Company’s software licenses typically provide for a perpetual right to use the Company’s software. The Company also sells term-based software licenses that expire, which are referred to as subscription arrangements. The Company does not customize its software and installation services are not required. The software is delivered before related services are provided and is functional without professional services, updates and technical support. The Company has concluded that its software license is functional intellectual property that is distinct as the user can benefit from the software on its own. Software revenue is typically recognized when the software is delivered and/or made available for download as this is the point the user of the software can direct the use of, and obtain substantially all of the remaining benefits from the functional intellectual property. The Company does not recognize software revenue related to the renewal of subscription software licenses earlier than the beginning of the subscription period. Services revenue includes revenue from customer support and other professional services. Customer support includes software updates on a when-and-if-available basis, telephone support, integrated web-based support and bug fixes or patches. The Company sells its customer support contracts as a percentage of net software purchases the support is related to. Customer support revenue is recognized ratably over the term of the customer support agreement, which is typically one year. The Company’s other professional services include consulting, assessment and design services, installation services and customer education. Customer education services include courses taught by the Company’s instructors or third-party contractors. Revenue related to other professional services and customer education services is typically recognized as the services are performed. Most of the Company’s contracts with customers contain multiple performance obligations. For these contracts, the Company accounts for individual performance obligations separately if they are distinct. The transaction price is allocated to the separate performance obligations on a relative standalone selling price basis. Standalone selling prices of software and appliances are typically estimated using the residual approach. Standalone selling prices of services are typically estimated based on observable transactions when these services are sold on a standalone basis. The Company’s typical performance obligations include the following: Performance Obligation When Performance Obligation is Typically Satisfied When Payment is Typically Due How Standalone Selling Price is Typically Estimated Software and Products Revenue Software Licenses Upon shipment or made available for download (point in time) Within 90 days of shipment except for certain subscription licenses which are paid for over time Residual approach Appliances When control of the appliances passes to the customer; typically upon delivery Within 90 days of delivery except for certain subscriptions which are paid for over time Residual approach Customer Support Revenue Software Updates Ratably over the course of the support contract (over time) At the beginning of the contract period Observable in renewal transactions Customer Support Ratably over the course of the support contract (over time) At the beginning of the contract period Observable in renewal transactions Professional Services Other Professional Services (except for education services) As work is performed (over time) Within 90 days of services being performed Observable in transactions without multiple performance obligations Education Services When the class is taught (point in time) Within 90 days of services being performed Observable in transactions without multiple performance obligations Disaggregation of Revenue The Company disaggregates revenue from contracts with customers into the nature of the products and services and geographical regions. The geographic regions that are tracked are the Americas (United States, Canada, Latin America), EMEA (Europe, Middle East, Africa) and APAC (Australia, New Zealand, Southeast Asia, China). The Company operates in one segment. Three Months Ended December 31, 2018 Americas EMEA APAC Total Software and Products Revenue $ 41,798 $ 31,073 $ 11,644 $ 84,515 Customer Support Revenue 58,575 20,597 9,669 88,841 Professional Services 6,193 3,014 1,712 10,919 Total Revenue $ 106,566 $ 54,684 $ 23,025 $ 184,275 Three Months Ended December 31, 2017 Americas EMEA APAC Total Software and Products Revenue $ 40,783 $ 29,472 $ 11,188 $ 81,443 Customer Support Revenue 59,225 19,478 9,151 87,854 Professional Services 6,287 2,944 1,838 11,069 Total Revenue $ 106,295 $ 51,894 $ 22,177 $ 180,366 Nine Months Ended December 31, 2018 Americas EMEA APAC Total Software and Products Revenue $ 125,290 $ 70,624 $ 33,155 $ 229,069 Customer Support Revenue 178,676 61,399 28,779 268,854 Professional Services 17,467 8,945 5,195 31,607 Total Revenue $ 321,433 $ 140,968 $ 67,129 $ 529,530 Nine Months Ended December 31, 2017 Americas EMEA APAC Total Software and Products Revenue $ 121,498 $ 74,293 $ 32,433 $ 228,224 Customer Support Revenue 173,619 55,214 26,688 255,521 Professional Services 17,113 8,248 5,372 30,733 Total Revenue $ 312,230 $ 137,755 $ 64,493 $ 514,478 Information about Contract Balances Amounts collected in advance of services being provided are accounted for as deferred revenue. Nearly all of the Company's deferred revenue balance is related to services revenue, primarily customer support contracts. In certain contracts the Company allows customers to pay for term-based, or subscription, software licenses and products over the term of the license. Amounts recognized as revenue in excess of amounts billed are recorded as unbilled receivables. Unbilled receivables which are anticipated to be invoiced in the next twelve months are included in Accounts receivable on the consolidated balance sheet. Long term unbilled receivables are included in Other assets. The opening and closing balances of the Company’s accounts receivable, unbilled receivables, and deferred revenues are as follows: Accounts Receivable Unbilled Receivable (current) Unbilled Receivable (long-term) Deferred Revenue (current) Deferred Revenue (long-term) Opening Balance as of March 31, 2018 $ 152,219 $ 9,900 $ 4,380 $ 241,113 $ 84,661 Increase/(decrease), net 4,731 3,647 2,519 (12,169 ) 11,787 Ending Balance as of December 31, 2018 $ 156,950 $ 13,547 $ 6,899 $ 228,944 $ 96,448 The increase in accounts receivable is primarily a result of an increase in software and products revenue later in the quarter relative to the fourth quarter of the prior year. The decrease in deferred revenue is primarily the result of the strengthening of the U.S. dollar. The amount of revenue recognized in fiscal 2019 that was included in the March 31, 2018 balance of deferred revenue was $51,615 and $208,845 for the three and nine months ended December 31, 2018 , respectively. The vast majority of this revenue consists of customer support arrangements. The amount of revenue recognized from performance obligations satisfied in prior periods was not significant. Remaining Performance Obligations In addition to the amounts included in deferred revenue as of December 31, 2018 , $30,154 of revenue may be recognized from remaining performance obligations, of which $5,901 was related to software and products. The Company expects the vast majority of this software and products revenue to be recognized next quarter. The vast majority of the services revenue is related to other professional services which may be recognized over the next twelve months but is contingent upon a number of factors, including customers’ needs and schedules. |