Welcome
Kenny VP, Investor Relations Katharine
Forward-Looking Statements This presentation contains forward-looking statements, which are subject to risks and uncertainties. Additional discussion of factors that could cause actual results to differ materially from management’s projections and estimates is contained in the CarMax, Inc. SEC filings, including its Form 10-K, for the year ended February 29, 2016. The company disclaims any intent or obligation to update its forward-looking statements.
Bill Nash President & CEO
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6.5 million total retail used vehicles 4.0 million total wholesale vehicles 25.5 million total appraisals completed Top 10 used car loan originator FORTUNE 100 Best Companies to Work For® 12 years in a row CarMax Successes
Jim Lyski SVP, CMO
CarMax Differentiates the Customer Experience
Macro Trends Lead to Innovation
Macro Trends Lead to Innovation Individuality Personalization
Macro Trends Lead to Innovation Convenience Self-Service
Macro Trends Lead to Innovation Always On Seamlessness
Macro Trends Lead to Innovation Mobile First Individuality Personalization Convenience Self-Service Always On Seamlessness
Innovation Approach Product Teams
Innovation Approach Product Teams
Innovation Approach Dual Track Agile DISCOVERY TRACK
Innovation Approach Dual Track Agile DISCOVERY TRACK DELIVERY TRACK
Fail Fast | Fail Cheap Innovation Approach
Empowering Capabilities Leverage Our Strengths Digital
Store Systems Empowering Capabilities Leverage Our Strengths Store Systems
Empowering Capabilities Leverage Our Strengths Data
Puranik VP, Marketing Analytics Gautam
CarMax compiles a vast amount of data through different areas of operation 10,500,000+ total vehicles sold 25,500,000+ vehicles appraised 65,000,000+ in-store customer contacts 180,000,000+ digital interactions per year 500,000+ customer surveys per year 750,000+ multi-year CAF relationships
Our teams extract critical insights to create compelling experiences
By prioritizing technology, we capitalize on our proprietary data Data Enrichment Cloud Computing Machine Learning
Analytics & User Experience drive personalized, cross-channel experiences
Our data and models improve pricing effectiveness
Thank You
