GSL Origination Service consists of the following activities, applicant notices, and reports.
In connection with the foregoing origination services. LENDER authorizes AFSA to review and approve the loan application on LENDER’S behalf, and where required by the applicable Guarantor, execute the loan application on LENDER’S behalf to indicate such approval. Unless otherwise expressly requested by LENDER in writing to AFSA, AFSA shall be authorized to approve any loan application on LENDER’S behalf, which appears to be properly completed, by the borrower and the school, without regard to the identity of the borrower or the school.
ATTACHMENT 1
Consolidation Loan Origination Servicing Goals
AFSA will use best efforts to originate and process Consolidation Loans for CLC in accordance with the following Servicing Goals:
* Data Entry | 1 Business Day |
* Create/Mail LVC's | 1 Business Day |
* Process LVC's | 12 Business Days--based on prior experience with Direct Loan Division and other servicers |
* Disburse/Fund | 2 Business Days--assumes CLC will fund within 24 hours of AFSA requesting funds |
* Request Guarantees | 3 Business Days |
Notwithstanding the foregoing, the parties acknowledge that AFSA does not completely control these processes and can only meet the foregoing servicing goals based on the timely performance of CLC in funding loans and its other obligations hereunder, and of lenders/holders (other than AFSA) involved in the origination process.
EXHIBIT B
POST-ORIGINATION SERVICES
At the time of purchase or placement of a loan with AFSA for servicing, the loan shall be converted and a note examination may be conducted in accordance to predetermined criteria. The tasks involved in loan conversion generally include:
| Origination and Verification of Account Data Generation of Receipt of Loans Transferred Account Package Preparation Generation of Exceptions Report Renegotiation of Rejected Accounts Reconciliation and Balancing Keypunch Account Data Microfilm and Microfiche Copies Run Serialization Crosscheck Edit and Error Correction Appropriate Vault Space Generate Sale Transmittal Mail Conversion Notification to Borrower |
Borrower relations begin during In-school Status and continue throughout the life of the loan. During this period, the Service generally provides the following printed notices to the borrower and required telephone contacts:
| Introductory Letter Pre-Grace Statement Separation Data Change Letters Disclosure Statement Phone/Address Verification Grace Expiration/First Payment Reminder Student Status Verification (as required) Skip Trace Locate Letters Response to Borrower Inquiry Letters Deferment Processed Notices: Continuing Forbearance Unemployment Other Deferment Billing Notices: Interim Interest Notices Regular Installment and Past Due Payment Notices Interim and Payout Demand Notices Telephone Contacts: Due Diligence Borrower Calls Due Diligence Parent/Relative Calls Skip Tracing Calls Response to Borrower Inquiry Calls |
All other activities of this nature required of a lender under the HEA and Guarantor Regulations within the scope of AFSA’s responsibilities hereunder.
3. | RELATED LOAN SERVICING ACTIVITIES |
Related loan servicing activities include:
| Lock Box Remittance Banking Payment Processing Name/Address Updates Payment Research and Special Handling Interest Capitalization Payment Reapplication Internal Audit of Default Claim Diligent Skip-Tracing and Pursuit of Payments from Delinquent Borrowers Claim Preparation and Submission Reperformance/Renegotiation |
All other activities of this nature required of a lender under the HEA and Guarantor Regulations within the scope of AFSA’s responsibilities hereunder.
Record keeping and accounting are performed as part of the Service. A series of monthly reports are provided to LENDER regarding the status of its loans. This reporting includes:
| Loans Transferred/Removed Ledger Student Loan Ledger Monthly Transaction Report Accounting Entry Summary Report Portfolio Summary and Analysis – Characteristics Portfolio Summary and Analysis – Delinquency Portfolio Summary and Analysis – Maturity Analysis Portfolio Summary and Analysis – Reconciliation Delinquent Report and Summary Name/Address Report Paid-in-Full Ledger Receipt for Loans Transferred Customer Service Report Card |
EXHIBIT C
SERVICING FEES
(On File With Lender)
EXHIBIT D
NOTE EXAMINATION ELECTION
LENDER hereby makes the following election with respect to any Note Examination or other document examination to be performed by AFSA in connection with loan files to be serviced by AFSA hereunder (other than any loans which may be originated by AFSA for LENDER):
AFSA ENCOURAGES ALL LENDERS TO HAVE A NOTE EXAMINATION PERFORMED UPON ALL NON-AFSA ORIGINATED FILES TO BE DELIVERED TO AFSA FOR SERVICING, SO AS TO MINIMIZE TO THE EXTENT POSSIBLE THE LIKELIHOOD OF LOSSES OR OTHER SERVICING PROBLEMS WHICH MAY RESULT FROM MISSING OR INADEQUATE LOAN DOCUMENTATION. IF LENDER ELECTS NOT TO HAVE A NOTE EXAMINATION, LENDER THEREBY AGREES TO ACCEPT FULL RESPONSIBILITY FOR ANY LOSSES OR SERVICING ERRORS WHICH RESULT IN WHOLE OR IN PART FROM MISSING OR INADEQUATE LOAN DOCUMENTATION. NOTWITHSTANDING LENDER’S ELECTION, AFSA’S LIABILITY FOR ANY LOSSES ARISING FROM ITS FAILURE TO DETECT MISSING, INCOMPLETE, INACCURATE, OR ERRONEOUS DATA OR DOCUMENTS SHALL BE SUBJECT TO THE LIABILITY LIMITATIONS SPECIFIED IN SECTIONS 1.F AND 7 OF THE SERVICING AGREEMENT.
____ | FULL NOTE EXAMINATION
If LENDER has elected Full Note Examination, AFSA agrees to undertake a general review in accordance with standard industry practice of the loan documentation listed on note examination checklists to be generated by AFSA and approved by LENDER. By undertaking such review, however, AFSA does not guarantee or assure the genuineness, accuracy, completeness or compliance of such documentation with any contract or with applicable law and regulation. |
____ | ABBREVIATED NOTE EXAMINATION
If LENDER has elected Abbreviated Note Examination, AFSA agrees to undertake a general review in accordance with standard industry practice of the loan documentation listed for the categories of data selected by LENDER from note examination checklists to be generated by AFSA and approved by LENDER. By undertaking such review, however, AFSA does not guarantee or assure the genuineness, accuracy, completeness or compliance of such documentation with any contract or with applicable law and regulation. LENDER acknowledges and agrees that it shall be responsible for any losses or servicing errors which result in whole or in part from missing or inadequate loan documentation which might have been discovered in a Full Note Examination. |
____ | NO NOTE EXAMINATION
By electing and instructing AFSA not to undertake any Note Examination or other document examination prior to commencing servicing, LENDER acknowledges and agrees that LENDER assumes the risk and full responsibility for missing or inadequate loan documentation and for any losses or servicing errors that might have been avoided had a Full Note Examination been undertaken, and agrees that AFSA shall not be liable under any circumstances for any such losses or servicing errors. |
EXHIBIT E
BLANKET CURE TERMS
The following Blanket Cure Terms shall apply between LENDER and AFSA when in the course of its servicing, AFSA submits claims to Guarantors which are rejected by the Guarantor for servicing errors which occurred prior to AFSA’s servicing or for which AFSA is otherwise not liable under the Servicing Agreement.
1. | Cure Services for Rejected Account(s) |
| A. | For any Account rejected by the Guarantor in whole or in part because of servicing error which occurred prior to AFSA’s servicing or for which AFSA is otherwise not liable under the Servicing Agreement, AFSA and/or an outside collection agency selected by AFSA will attempt to reinstate the guaranty (cure) on the Account under the terms and conditions specified below and for the fees specified herein. |
| B. | Cure services shall generally include. |
| (1) | Using best efforts to locate the borrower in the event the borrower’s address is invalid; |
| (2) | Upon location, certifying, in a manner acceptable to the Department and the applicable Guarantor, that the borrower has been located in the event a “locate cure” is required; |
| (3) | Performing all written and telephone contacts as required for locate cure by the Department and the Guarantor necessary to claim file the Account with the Guarantor; and/or |
| (4) | Using best efforts to cause the borrower to make one full payment or return a signed repayment obligation (RO) in the event a “payment or RO cure” is required. |
| C. | AFSA will use best efforts to undertake suds cure services within 30 days of receipt of a rejected Account. If AFSA is unable to cure the Account within an approximate 45-day period following commencement of cure services, or if AFSA in its sole judgment determines not to attempt to cure the Account itself, AFSA will place the Account with a “1st placement” outside collection agency for a period generally not longer than 180 days. If the “1st placement” collection agency is unable to cure the Account within the specified time frame, AFSA will then place the Account with a “2nd placement” collection agency for a period generally not longer than 270 days. If the “2nd placement” collection agency is unable to cure the Account within the specified time frame, AFSA will then place the Account with a “3rd placement” collection agency for a period generally not longer than an additional 270 days. Following placement with any outside collection agency, AFSA shall only be responsible for administrative services in interfacing with such agency on the Accounts involved. AFSA shall not have any responsibility for training or otherwise supervising the outside collection agency or its personnel. |
| D. | For the cure services specified herein, LENDER shall pay to AFSA a fee for each Account cured as specified in Exhibit E-1. Such fees are subject to adjustment from time to time upon 30 days’ prior written notice from AFSA to LENDER. |
| E. | If LENDER wishes AFSA to arrange on LENDER’s behalf for additional collection agency services on rejected Accounts for which no cure is successfully accomplished hereunder, the terms applicable thereto are set forth in Exhibit E-2. If no Exhibit E-2 is attached, AFSA shall not provide such services. |
2. | Limitations on AFSA’s Liability |
| A. | LENDER acknowledges that in placing Accounts with outside collection agencies, AFSA is merely providing an administrative service to LENDER. Accordingly, AFSA does not guarantee the success of its or any outside collection agency’s cure efforts and shall not otherwise be responsible for the failure of any cure efforts to reinstate or obtain payment of any Account. AFSA makes no warranties or representations, expressed or implied, regarding the cure services or the outside collection agencies used. |
| B. | Subject to the provisions set forth herein, in the event of any error by AFSA for which AFSA would be liable under the Servicing Agreement, AFSA shall be responsible only for reperfommance of any cure activity or erroneous processing to the extent practicable and necessary without charge to LENDER. With respect to cure services under this Exhibit, AFSA shall not otherwise be liable for damages or other monetary relief except in the case of AFSA’s gross negligence or willful misconduct. |
| C. | AFSA shall not under any circumstances, regardless of any failure of the foregoing remedies, be liable for (i) the error or misconduct of any outside collection agency, or (ii) for losses or damages caused by circumstances or events beyond AFSA’s reasonable control, or (iii) for any special, indirect, incidental, punitive, or consequential damages of any nature. |
The cure services provided for in this Exhibit may be terminated by either party upon 30 days’ written notice to the other. Termination shall not affect any payment obligations of the parties arising from services provided during the term of the Servicing Agreement, or from cures obtained on Accounts after termination. Following termination, unless otherwise instructed by LENDER in writing, AFSA shall permit the outside collection agencies to continue to work any Accounts already placed which such agencies believe will result in a cure within a reasonable period of time following termination. All other Accounts shall be recalled from such agencies within 30 days after termination.
4. | Exclusions and Deconversion |
LENDER hereby gives approval for AFSA to undertake the cure services outlined in Section 1 of this Exhibit on Accounts with a principal balance outstanding (PBO) of $500 or greater. Accounts with PBOs less than the aforementioned amount or Accounts which are not successfully cured within the time frames described above will be deconverted for the fees specified in the Servicing Agreement.
5. | Incorporation by Reference |
The terms of the Servicing Agreement are incorporated herein by reference and shall be applicable to the cure services contemplated by this Exhibit, to the extent not inconsistent with or contrary to any provision herein. In the event of any conflict, the terms of this Exhibit shall prevail.
EXHIBIT E-1
CURE FEES
(On File With Lender)
EXHIBIT F
PLUS CREDIT REVIEW SERVICES TERMS
AFSA shall provide the following PLUS Credit Review Services, subject to all of the terms and conditions of the Servicing Agreement to which this Exhibit F is attached.
| A. | As used herein the following words shall have the meanings respectively indicated: |
“Adverse Credit” or “Adverse Credit history” means that the credit history of an Applicant reflects any condition or event which would at the time of such Loan Application disqualify the Applicant from eligibility for a PLUS Loan under the Higher Education Act or any applicable Guarantor Regulations. As of the effective date hereof, each of the following is understood to be a disqualifying Adverse Credit item which will be identified by AFSA on its credit review reports:
| (a) | any account or debt shown on the Applicant’s credit report is ninety (90) or more days delinquent as of the date of the credit report; or |
| (b) | at any time during the five (5) years preceding the date of the credit report, the Applicant has been the subject of a default determination, bankruptcy discharge, foreclosure, repossession, tax lien, wage garnishment, or write-off of a Higher Education Act, Title IV debt. |
“Applicant” means an individual who has submitted a Loan Application to LENDER.
“Borrower” means an individual who is the maker or co-maker of a promissory note and who obtains a PLUS Loan from LENDER in accordance with the Higher Education Act and any applicable Guarantor Regulations.
“Educational Institution” means any institution of postsecondary education which is an “eligible institution” under the Higher Education Act and is eligible under any applicable Guarantor Regulations.
“Loan Application” means the application for a PLUS Loan, which application must be executed by a prospective Borrower, certified by an Educational Institution, and accepted by LENDER.
“PLUS Loan” means a loan made under the Federal PLUS Program established under the Higher Education Act.
“Servicing Agreement” shall mean the Servicing Agreement between AFSA and LENDER to which these PLUS Credit Review Services Terms are attached, or to which they relate.
| B. | Any other capitalized terms used herein shall have to same meanings as set forth in the Servicing Agreement, unless the context otherwise requires. |
| A. | AFSA and LENDER hereby agree to a PLUS credit review services arrangement whereby— |
| (1) | LENDER agrees to make PLUS Loans to individuals eligible to be Borrowers pursuant to the terns of the Higher Education Act and any applicable Guarantor Regulations; |
| (2) | AFSA agrees to act as an agent of LENDER for the receipt, evaluation, handling and maintenance of certain PLUS Loan credit information on behalf of LENDER, in order to assist LENDER in making decisions with respect to the approval or denial of PLUS Loans consistent with the terms of the Higher Education Act and any applicable Guarantor Regulations; and |
| (3) | LENDER makes the final leading decision, in accordance with the procedures established herein and such credit history appeal processes (relating to credit report errors or extenuating circumstances) as may be further determined by LENDER. |
| B. | AFSA agrees to provide the following credit review services on behalf of LENDER: |
| (1) | Review Loan Applications for information required by credit bureaus for performing a credit check. In this regard, LENDER shall assure that all Loan Applications with co-Applicants shall include the social security number of each Applicant. LENDER or the Educational Institution of the Applicant(s) will be contacted if additional information is required. |
| (2) | Generate and submit to a national credit bureau appropriate Applicant information for the purpose of obtaining credit information for each Applicant. |
| (3) | Receive and evaluate a credit report from a national credit bureau for each Applicant. AFSA shall be entitled to rely upon all information furnished to AFSA by a national credit bureau and shall not be liable or responsible in any manner for any inaccuracy or error contained in the credit report obtained by AFSA on LENDER’s behalf from a national credit bureau. |
| (4) | Identify each Applicant for a PLUS Loan who doesnot have an Adverse Credit history by generating and providing to LENDER a disbursement report related to loan origination. |
| (5) | Identify each Applicant for a PLUS Loan who has an Adverse Credit history by generating and providing to LENDER a credit review report which: |
| a. | Lists the name, address, and social security number of each Applicant who has an Adverse Credit history; |
| b. | Lists the Adverse Credit factors fount on the Applicant’s credit bureau report which, absent extraordinary circumstances, require credit denial; and |
| c. | Provides the name and address of the credit bureau accessed for the Adverse Credit history information. |
| (6) | Generate and mail to the Applicant an “adverse action” letter on behalf of LENDER and in LENDER’s name with respect to each Applicant who has been identified as having an Adverse Credit history, within 30 days after AFSA receives a completed Loan Application from LENDER and the credit bureau report and otherwise comply with the Equal Credit Opportunity Act (ECOA) and Regulation B thereunder to the extent applicable to AFSA’s services. |
| (7) | Upon request by LENDER from time to time, return the original or a copy of each Loan Application processed by AFSA (other than electronically transmitted Loan Applications, which will not be transmitted to LENDER) for which an Adverse Credit history exists, and other information in AFSA’s possession regarding its review of such Loan Application. |
| (8) | Maintain accurate books and records of as transactions hereunder, including Adverse Credit history reports of Applicants processed for LENDER hereunder. |
| C. | LENDER agrees that, with respect to all PLUS Loans processed under these PLUS Credit Review Services Terms, it will: |
| (1) | Assure that all information set forth in Loan Applications and all other information provided to AFSA in connection with the performance of its services hereunder is accurate and complete. |
| (2) | Be responsible for handling and evaluating all appeals of credit denial. |
| (3) | Communicate, if appropriate after the credit denial appeal process is completed, its approval of a Loan Application to AFSA for each Applicant which AFSA previously identified as possessing an Adverse Credit history by submitting a letter attached to the Loan Application (or a copy of the Loan Application) requesting the PLUS Loan to be guaranteed, due to error or other extenuating circumstances relating to the original credit information obtained by AFSA on LENDER’s behalf, and properly documenting such error correction or other extenuating circumstances. |
| D. | Nothing contained in these PLUS Credit Review Services Terms shall make AFSA a loan production office or a holder or originator of any PLUS Loan, the application of which has been processed hereunder. LENDER acknowledges that it has sole authority and responsibility for the decision to approve or deny PLUS Loans hereunder. |
The credit review services contemplated by these PLUS Credit Review Services Terms shall commence on the date first mentioned above and continue until the sooner of (i) termination by either parry, with or without cause, upon not less than thirty (30) days’ written notice to the other party; or (ii) automatic termination upon the termination or expiration of the Servicing Agreement.
In performing its PLUS Loan credit review services and other Loan Application processing functions, AFSA shall only be liable for its own gross negligence or intentional misconduct. AFSA shall have no responsibility for the inaccuracy or incompleteness of any Loan Application or credit bureau report or the information contained thereon, or for any credit decision made by the Lender. Subject to the foregoing; the provisions of the Servicing Agreement limiting AFSA’s liability are also hereby incorporated by reference and shall be binding between the parties hereto with respect to the PLUS Loan credit review services and other matters contemplated herein.
5. | Incorporation by Reference |
The terms of the Servicing Agreement are incorporated herein by reference and shall be applicable to the PLUS Loan credit review services, to the extent not inconsistent with or contrary to any provision herein. In the event of any conflict, the terms of this Exhibit shall prevail.