WEDNESDAY, DEC. 20 | ALL EMPLOYEES
A Message from President & CEO Peter Ingram: We Hear You
Two weeks ago, we shared that we would be joining Alaska Airlines to do something that hasn’t been done in the U.S. industry — become a single airline with two distinct brands. Before we head into the busy holiday period, I wanted to acknowledge some of what we’ve been hearing from you.
Some of you shared that, if we were to combine with any airline, Alaska feels like the best fit and shares our commitment to guests and community. But I’ve also heard a lot of uncertainty and concern about what this means for our future. I want to address, to the extent that I can, some of those questions.
OUR STAND-ALONE PLAN
I have heard some questions about the optimism that we have been projecting for the future – our return to profitability and the return of the Japan and Maui markets, among other things. It’s fair that this announcement feels like a sharp shift but, to be clear, we still believe strongly that we can compete on our own. We have done it for decades and continue to do so every day. But, on our own, we think it will be harder, riskier, and take longer to reach a thriving future. This is a better way forward for our company, while preserving what makes us uniquely Hawaiian Airlines — even as it presents further questions about what the future holds.
JOBS
There is a clear commitment to maintain and grow union-represented jobs in Hawai‘i. That leaves a wide range of questions about specific union-represented jobs, seniority list integration, and a host of other issues. But there are established protocols under our Collective Bargaining Agreements to resolve those in time.
For our many non-union teammates, I recognize that the absence of a specific commitment raises even more uncertainty. What we do know is that there will be a need for many of your roles on an ongoing basis because of the size of the combined company’s operational presence in Hawai‘i, as well as maintenance of a separate brand. It is important to remember that this deal is expected to take 12 to 18 months to close, and nothing changes until then. You have my commitment to get you as much certainty about your role as possible, as quickly as possible, and to provide information about retention incentives to stay through the transition.
OUR BRAND
I have received the most questions about what it means to maintain two airline brands on a common operating platform. It is a model that does not exist in the U.S. yet. For both airlines, this will be a process of discovery and learning. We will need to help the Alaska team understand what our brand is, beyond Pualani and the livery, particularly: how our culture and values define our brand, how our people give it life, and how we draw from our connection to this place.
What that means for things like in-flight service and uniforms will take some time to work through. But we should keep an open mind about how we get better through this combination. Ben Minicucci shared in his introductory video message, “We know that there’s much we can learn from you about how to serve Hawai‘i and be good stewards of the Hawaiian Airlines brand.” We will also benefit by learning from Alaska Airlines, a very successful airline with a similar 90+ year legacy and values grounded in caring for the special places and people that they serve.