Segments | Segments The Company’s reportable segments are identified based on a number of factors related to how its chief operating decision maker ("CODM") determines the allocation of resources and assesses the performance of the Company’s operations. The Company's CODM manages the Company under four reportable segments. The Company’s reportable segments are strategic units that offer different services under different financial and operating models to the Company’s customers. The segments are managed separately because each requires different technology and marketing strategies. Furthermore, the different segments were each generally acquired as a unit, with the management of each at the time of acquisition retained to continue to operate their respective businesses. The Company has determined each of the separate reportable segments based on the difference in services provided by each of the segments as provided in further detail below: • NEMT - The Company's NEMT segment is its legacy segment and operates primarily under the brands ModivCare Solutions and Circulation. The NEMT segment is the largest manager of non-emergency medical transportation programs for state governments and managed care organizations, or MCOs, in the U.S. This segment also holds the results of the Company's Captive insurance program. • Personal Care - The Company's Personal Care segment began operations in November 2020 with the acquisition of Simplura and expanded in September 2021 with the acquisition of Care Finders. The Personal Care segment operates under the brands Simplura and Care Finders and provides personal care to State and Managed Medicaid, Medicare, and Private Pay patient populations in need of care monitoring and assistance performing activities of daily living; • RPM - The Company's RPM segment began operations in September 2021 with the acquisition of VRI and expanded in May 2022 with the acquisition of GMM. The RPM segment operates under the VRI brand and is a provider of remote patient monitoring solutions, including personal emergency response systems, vitals monitoring and data-driven patient engagement solutions; • Corporate and Other - Effective January 1, 2022, the Company completed its segment reorganization which resulted in the addition of a Corporate and Other segment that includes the costs associated with the Company's corporate operations. The operating results of the Corporate and Other segment include activities related to executive, accounting, finance, internal audit, tax, legal and certain strategic and corporate development functions for each segment, as well as the results of the Matrix investment. Prior to the segment reorganization, we reported the investment in Matrix as a separate operating segment, however based on the relative size of the Matrix investment and all related activity to the overall financial statements, the CODM no longer views it as a separate operating segment but reviews results in conjunction with the other corporate results of the business. The Company reclassified certain costs associated with this reorganization for the three and six months ended June 30, 2021, to conform to this presentation. The Company evaluates performance and allocates resources based on the operating income of the reportable segments, which includes an allocation of corporate expenses directly attributable to the specific segment and includes revenues and all other costs directly attributable to the specific segment. The following table sets forth certain financial information from continuing operations attributable to the Company’s business segments for the three and six months ended June 30, 2022 and 2021 (in thousands): Three months ended June 30, 2022 NEMT Personal Care RPM Corporate and Other Total Service revenue, net $ 448,733 $ 162,737 $ 16,745 $ — $ 628,215 Grant income (1) — 3,330 — — 3,330 Service expense 373,724 124,445 6,061 — 504,230 General and administrative expense 33,588 23,346 6,742 15,735 79,411 Depreciation and amortization 7,392 12,552 4,606 208 24,758 Operating income (loss) $ 34,029 $ 5,724 $ (664) $ (15,943) $ 23,146 Equity in net loss of investee, net of tax $ — $ — $ — $ 2,055 $ 2,055 Equity investment $ — $ — $ — $ 80,364 $ 80,364 Goodwill (2) $ 135,186 $ 552,834 $ 280,426 $ 30 $ 968,476 Total assets $ 544,198 $ 985,827 $ 404,949 $ 124,589 $ 2,059,563 Six months ended June 30, 2022 NEMT Personal Care RPM Corporate and Other Total Service revenue, net $ 849,653 $ 322,435 $ 30,602 $ — $ 1,202,690 Grant income (1) — 3,798 — — 3,798 Service expense 705,820 246,677 11,048 — 963,545 General and administrative expense 70,921 46,479 11,704 27,115 156,219 Depreciation and amortization 14,497 25,057 8,734 416 48,704 Operating income (loss) $ 58,415 $ 8,020 $ (884) $ (27,531) $ 38,020 Equity in net loss of investee, net of tax $ 65 $ — $ — $ 1,507 $ 1,572 Equity investment $ — $ — $ — $ 80,364 $ 80,364 Goodwill (2) $ 135,186 $ 552,834 $ 280,426 $ 30 $ 968,476 Total assets $ 544,198 $ 985,827 $ 404,949 $ 124,589 $ 2,059,563 (1) Grant income for the Personal Care segment includes funding received on a periodic basis from the PRF in relation to relief under the CARES Act and funding received from the CLSERF under ARPA in relation to economic recovery to combat health and economic impacts of the COVID-19 pandemic. See Note 2, Significant Accounting Policies and Recent Accounting Pronouncements. (2) In May 2022 the Company completed the acquisition of GMM which is included within the RPM segment. The Company recorded goodwill of $43.7 million related to the acquisition. No other changes to goodwill were recognized during the quarter. See Note 3, Acquisitions. Three months ended June 30, 2021 NEMT Personal Care Corporate and Other Total Service revenue, net $ 364,760 $ 109,688 $ — $ 474,448 Grant income (1) — 852 — 852 Service expense 292,656 86,909 — 379,565 General and administrative expense 28,099 14,775 13,591 56,465 Depreciation and amortization 6,936 4,884 — 11,820 Operating income (loss) $ 37,069 $ 3,972 $ (13,591) $ 27,450 Equity in net income of investee, net of tax $ — $ — $ (180) $ (180) Equity investment $ — $ — $ 141,163 $ 141,163 Goodwill $ 135,186 $ 313,544 $ 30 $ 448,760 Total assets $ 583,678 $ 707,958 $ 284,562 $ 1,576,198 Six months ended June 30, 2021 NEMT Personal Care Corporate and Other Total Service revenue, net $ 708,176 $ 219,882 $ — $ 928,058 Grant income (1) — 3,500 — 3,500 Service expense 565,072 174,826 — 739,898 General and administrative expense 56,086 29,804 25,500 111,390 Depreciation and amortization 14,248 9,811 — 24,059 Operating income (loss) $ 72,770 $ 8,941 $ (25,500) $ 56,211 Equity in net income of investee, net of tax $ — $ — $ (3,421) $ (3,421) Equity investment $ — $ — $ 141,163 $ 141,163 Goodwill $ 135,186 $ 313,544 $ 30 $ 448,760 Total assets $ 583,678 $ 707,958 $ 284,562 $ 1,576,198 (1) Grant income for the Personal Care segment includes funding received on a periodic basis from the PRF in relation to relief under the CARES Act and funding received from the CLSERF under ARPA in relation to economic recovery to combat health and economic impacts of the COVID-19 pandemic. See Note 2, Significant Accounting Policies and Recent Accounting Pronouncements. |