Supplemental Disclosure of Customer Receivables | 6 Months Ended |
Jul. 31, 2014 |
Receivables [Abstract] | ' |
Supplemental Disclosure of Customer Receivables | ' |
Supplemental Disclosure of Customer Receivables |
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Customer accounts receivable are originated at the time of sale and delivery of the various products and services. The Company records the amount of principal and accrued interest on customer receivables that is expected to be collected within the next twelve months, based on contractual terms, in current assets on its consolidated balance sheet. Those amounts expected to be collected after twelve months, based on contractual terms, are included in long-term assets. Customer receivables are considered delinquent if a payment has not been received on the scheduled due date. Accounts that are delinquent more than 209 days as of the end of a month are charged-off against the allowance for doubtful accounts and interest accrued subsequent to the last payment is reversed and charged against the allowance for uncollectible interest. |
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As part of its efforts in mitigating losses on its accounts receivable, the Company may make loan modifications to a borrower experiencing financial difficulty. The loan modifications are intended to maximize net cash flow after expenses and avoid the need to repossess collateral or exercise legal remedies available to the Company. The Company may extend the loan term, refinance or otherwise re-age an account. Accounts that have been re-aged in excess of three months or refinanced are considered Troubled Debt Restructurings (“TDR”). |
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The Company uses risk-rating criteria to differentiate underwriting requirements, potentially requiring differing down payments, credit limits and initial application and documentation criteria. The following tables present quantitative information about the receivables portfolio managed by the Company, segregated by segment: |
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| Total Outstanding Balance | | | | | | | | |
| Customer Accounts Receivable | | 60 Days Past Due(1) | | Re-aged(1) | | | | | | | | |
(in thousands) | July 31, | | January 31, | | July 31, | | January 31, | | July 31, | | January 31, | | | | | | | | |
2014 | 2014 | 2014 | 2014 | 2014 | 2014 | | | | | | | | |
Customer accounts receivable | $ | 1,117,243 | | | $ | 1,022,914 | | | $ | 87,964 | | | $ | 82,486 | | | $ | 80,846 | | | $ | 75,414 | | | | | | | | | |
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Restructured accounts (2) | 62,071 | | | 45,356 | | | 14,099 | | | 11,917 | | | 62,071 | | | 45,356 | | | | | | | | | |
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Total receivables managed | $ | 1,179,314 | | | $ | 1,068,270 | | | $ | 102,063 | | | $ | 94,403 | | | $ | 142,917 | | | $ | 120,770 | | | | | | | | | |
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Allowance for uncollectible accounts related to the credit portfolio | (85,291 | ) | | (71,801 | ) | | | | | | | | | | | | | | | | |
Allowance for short-term, no-interest option credit programs | (14,432 | ) | | (11,789 | ) | | | | | | | | | | | | | | | | |
Short-term portion of customer accounts receivable, net | (583,687 | ) | | (527,267 | ) | | | | | | | | | | | | | | | | |
Long-term portion of customer accounts receivable, net | $ | 495,904 | | | $ | 457,413 | | | | | | | | | | | | | | | | | |
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-1 | Amounts are based on end of period balances. As an account can become past due after having been re-aged, accounts may be presented in both the past due and re-aged columns shown above. The amounts included within both the past due and re-aged columns shown above as of July 31, 2014 and January 31, 2014 were $33.8 million and $27.4 million, respectively. The total amount of customer receivables past due one day or greater was $282.8 million and $249.3 million as of July 31, 2014 and January 31, 2014, respectively. These amounts include the 60 days past due totals shown above. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
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-2 | In addition to the amounts included in restructured accounts, there was $1.3 million as of July 31, 2014 and January 31, 2014, respectively, of accounts re-aged four or more months included in the re-aged balance above that did not qualify as TDRs because they were not re-aged subsequent to January 31, 2011. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
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| | | | | Net Credit | | | | | | Net Credit |
| Average Balances | | Charge-offs (1) | | Average Balances | | Charge-offs(1) |
| Three Months Ended July 31, | | Three Months Ended July 31, | | Six Months Ended July 31, | | Six Months Ended July 31, |
(in thousands) | 2014 | | 2013 | | 2014 | | 2013 | | 2014 | | 2013 | | 2014 | | 2013 |
Customer accounts receivable | $ | 1,081,196 | | | $ | 766,718 | | | $ | 24,822 | | | $ | 10,818 | | | $ | 1,057,875 | | | $ | 741,108 | | | $ | 42,560 | | | $ | 19,661 | |
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Restructured accounts | 56,694 | | | 39,935 | | | 3,734 | | | 3,358 | | | 52,626 | | | 39,716 | | | 7,188 | | | 6,070 | |
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Total receivables managed | $ | 1,137,890 | | | $ | 806,653 | | | $ | 28,556 | | | $ | 14,176 | | | $ | 1,110,501 | | | $ | 780,824 | | | $ | 49,748 | | | $ | 25,731 | |
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-1 | Charge-offs include the principal amount of losses (excluding accrued and unpaid interest) net of recoveries which include principal collections during the period shown of previously charged-off balances. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
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The following presents the activity in the Company’s balance in the allowance for doubtful accounts and uncollectible interest for customer receivables for the six months ended July 31, 2014 and 2013: |
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| Six Months Ended July 31, 2014 | | Six Months Ended July 31, 2013 | | | | | | | | |
(in thousands) | Customer | | | | | | Customer | | | | | | | | | | | | |
Accounts | Restructured | | Accounts | Restructured | | | | | | | | | |
Receivable | Accounts | Total | Receivable | Accounts | Total | | | | | | | | |
Allowance at beginning of period | $ | 54,448 | | | $ | 17,353 | | | $ | 71,801 | | | $ | 27,702 | | | $ | 16,209 | | | $ | 43,911 | | | | | | | | | |
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Provision(1) | 61,317 | | | 12,235 | | | 73,552 | | | 32,526 | | | 7,330 | | | 39,856 | | | | | | | | | |
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Principal charge-offs(2) | (49,367 | ) | | (8,338 | ) | | (57,705 | ) | | (21,039 | ) | | (6,496 | ) | | (27,535 | ) | | | | | | | | |
Interest charge-offs | (8,824 | ) | | (1,490 | ) | | (10,314 | ) | | (3,447 | ) | | (1,064 | ) | | (4,511 | ) | | | | | | | | |
Recoveries(2) | 6,807 | | | 1,150 | | | 7,957 | | | 1,378 | | | 425 | | | 1,803 | | | | | | | | | |
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Allowance at end of period | $ | 64,381 | | | $ | 20,910 | | | $ | 85,291 | | | $ | 37,120 | | | $ | 16,404 | | | $ | 53,524 | | | | | | | | | |
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-1 | Includes provision for uncollectible interest, which is included in finance charges and other. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
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-2 | Charge-offs include the principal amount of losses (excluding accrued and unpaid interest), and recoveries include principal collections during the period shown of previously charged-off balances. Net charge-offs are calculated as the net of principal charge-offs and recoveries. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
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The Company records an allowance for doubtful accounts, including estimated uncollectible interest, for its customer accounts receivable, based on its historical cash collections and net loss experience using a projection of monthly delinquency performance, cash collections and losses. In addition to pre-charge-off cash collections and charge-off information, estimates of post-charge-off recoveries, including cash payments, amounts realized from the repossession of the products financed and, at times, payments received under credit insurance policies are considered. |
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The Company determines reserves for those accounts that are TDRs based on the present value of cash flows expected to be collected over the life of those accounts. The excess of the carrying amount over the discounted cash flow amount is recorded as a reserve for loss on those accounts. |
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The Company typically only places accounts in non-accrual status when legally required. Payments received on non-accrual loans are applied to principal and reduce the amount of the loan. Interest accrual is resumed on those accounts once a legally-mandated settlement arrangement is reached or other payment arrangements are made with the customer. Customer receivables in non-accrual status were $13.6 million and $12.2 million at July 31, 2014 and January 31, 2014, respectively. Customer receivables that were past due 90 days or more and still accruing interest totaled $68.7 million and $63.3 million at July 31, 2014 and January 31, 2014, respectively. |