Financial information by segment | Financial information by segment is presented in the following tables: Three Months Ended July 31, 2015 Three Months Ended July 31, 2014 (in thousands) Retail Credit Total Retail Credit Total Revenues: Furniture and mattress $ 98,882 $ — $ 98,882 $ 81,373 $ — $ 81,373 Home appliance 97,260 — 97,260 84,355 — 84,355 Consumer electronic 69,682 — 69,682 68,945 — 68,945 Home office 22,940 — 22,940 24,061 — 24,061 Other 4,975 — 4,975 5,432 — 5,432 Product sales 293,739 — 293,739 264,166 — 264,166 Repair service agreement commissions 27,756 — 27,756 20,732 — 20,732 Service revenues 3,451 — 3,451 3,383 — 3,383 Total net sales 324,946 — 324,946 288,281 — 288,281 Finance charges and other revenues 659 70,445 71,104 343 64,340 64,683 Total revenues 325,605 70,445 396,050 288,624 64,340 352,964 Costs and expenses: Cost of goods sold, including warehousing and occupancy costs 187,124 — 187,124 168,717 — 168,717 Cost of service parts sold, including warehousing and occupancy costs 1,550 — 1,550 1,871 — 1,871 Delivery, transportation and handling costs 13,787 — 13,787 13,164 — 13,164 Selling, general and administrative expenses (1) 76,683 28,149 104,832 69,172 24,967 94,139 Provision for bad debts 324 51,322 51,646 — 39,585 39,585 Charges and credits 1,013 — 1,013 1,492 — 1,492 Total costs and expense 280,481 79,471 359,952 254,416 64,552 318,968 Operating income (loss) 45,124 (9,026 ) 36,098 34,208 (212 ) 33,996 Interest expense — 10,055 10,055 — 6,247 6,247 Income (loss) before income taxes $ 45,124 $ (19,081 ) $ 26,043 $ 34,208 $ (6,459 ) $ 27,749 Six Months Ended July 31, 2015 Six Months Ended July 31, 2014 (in thousands) Retail Credit Total Retail Credit Total Revenues: Furniture and mattress $ 188,384 $ — $ 188,384 $ 162,265 $ — $ 162,265 Home appliance 181,362 — 181,362 161,470 — 161,470 Consumer electronic 141,112 — 141,112 135,388 — 135,388 Home office 44,925 — 44,925 47,997 — 47,997 Other 9,582 — 9,582 11,266 — 11,266 Product sales 565,365 — 565,365 518,386 — 518,386 Repair service agreement commissions 51,552 — 51,552 40,986 — 40,986 Service revenues 6,508 — 6,508 6,538 — 6,538 Total net sales 623,425 — 623,425 565,910 — 565,910 Finance charges and other revenues 808 136,893 137,701 809 121,693 122,502 Total revenues 624,233 136,893 761,126 566,719 121,693 688,412 Costs and expenses: Cost of goods sold, including warehousing and occupancy costs 360,596 — 360,596 329,499 — 329,499 Cost of service parts sold, including warehousing and occupancy costs 2,862 — 2,862 3,290 — 3,290 Delivery, transportation and handling costs 26,136 — 26,136 25,327 — 25,327 Selling, general and administrative expenses (1) 144,910 55,597 200,507 133,339 48,841 182,180 Provision for bad debts 393 98,796 99,189 44 61,799 61,843 Charges and credits 1,632 — 1,632 3,246 — 3,246 Total costs and expense 536,529 154,393 690,922 494,745 110,640 605,385 Operating income (loss) 87,704 (17,500 ) 70,204 71,974 11,053 83,027 Interest expense — 19,483 19,483 — 10,971 10,971 Income (loss) before income taxes $ 87,704 $ (36,983 ) $ 50,721 $ 71,974 $ 82 $ 72,056 (1) Selling, general and administrative expenses include the direct expenses of the retail and credit operations, allocated overhead expenses and a charge to the credit segment to reimburse the retail segment for expenses it incurs related to occupancy, personnel, advertising and other direct costs of the retail segment that benefit the credit operations by sourcing credit customers and collecting payments. The reimbursement received by the retail segment from the credit segment is estimated using an annual rate of 2.5% times the average portfolio balance for each applicable period. The amount of overhead allocated to each segment was $3.4 million and $3.0 million for the three months ended July 31, 2015 and 2014 , respectively, and $6.9 million and $5.9 million for the six months ended July 31, 2015 and 2014 , respectively. The amount of reimbursement made to the retail segment by the credit segment was $8.9 million and $7.1 million for the three months ended July 31, 2015 and 2014 , respectively, and $17.4 million and $13.8 million for the six months ended July 31, 2015 and 2014 , respectively. |