Segment Reporting | Segment Reporting The Company's reportable operating segments include: • Loan Servicing and Systems • Education Technology, Services, and Payment Processing • Communications • Asset Generation and Management • Nelnet Bank The Company earns fee-based revenue through its Loan Servicing and Systems and Education Technology, Services, and Payment Processing operating segments and earned revenue from its Communications operating segment prior to its deconsolidation on December 21, 2020. In addition, the Company earns interest income on its loan portfolio in its Asset Generation and Management operating segment. On November 2, 2020, the Company launched operations of Nelnet Bank. Nelnet bank operates as an internet bank franchise focused primarily on the private education loan marketplace. The Company’s operating segments are defined by the products and services they offer and the types of customers they serve, and they reflect the manner in which financial information is currently evaluated by management. See note 1, "Description of Business," for a description of each operating segment, including the primary products and services offered. The management reporting process measures the performance of the Company’s operating segments based on the management structure of the Company, as well as the methodology used by management to evaluate performance and allocate resources. Executive management (the "chief operating decision maker") evaluates the performance of the Company’s operating segments based on their financial results prepared in conformity with U.S. GAAP. The accounting policies of the Company’s operating segments are the same as those described in the summary of significant accounting policies. Intersegment revenues are charged by a segment that provides a product or service to another segment. Intersegment revenues and expenses are included within each segment consistent with the income statement presentation provided to management. Income taxes are allocated based on 24% of income before taxes for each individual operating segment, except for Nelnet Bank, which reflects Nelnet Bank’s actual tax expense/benefit as allocated and reflected in its Call Report filed with the Federal Deposit Insurance Corporation. The difference between the consolidated income tax expense and the sum of taxes calculated for each operating segment is included in income taxes in Corporate and Other Activities. Corporate and Other Activities Other business activities and operating segments that are not reportable are combined and included in Corporate and Other Activities. Corporate and Other Activities includes the following items: • The majority of the Company’s investment activities, including investments accounted for under the equity method. See note 7 for the amounts of investments in equity method investees. • Interest expense incurred on unsecured and certain other corporate related debt transactions • Other product and service offerings that are not considered reportable operating segments including, but not limited to, WRCM, the SEC-registered investment advisor subsidiary Corporate and Other Activities also includes certain corporate activities and overhead functions related to executive management, internal audit, human resources, accounting, legal, enterprise risk management, information technology, occupancy, and marketing. These costs are allocated to each operating segment based on estimated use of such activities and services. Certain shared service costs incurred to support Nelnet Bank will not be allocated to Nelnet Bank until the end of the Bank’s de novo period (November 2023). Segment Results The following tables include the results of each of the Company's reportable operating segments reconciled to the consolidated financial statements. Year ended December 31, 2021 Loan Servicing and Systems Education Technology, Services, and Payment Processing Communications (a) Asset Nelnet Bank Corporate and Other Activities Eliminations Total Total interest income $ 137 1,075 — 506,901 7,721 9,801 (1,800) 523,835 Interest expense 94 — — 172,918 1,507 3,515 (1,800) 176,233 Net interest income (expense) 43 1,075 — 333,983 6,214 6,286 — 347,602 Less (negative provision) provision for loan losses — — — (13,220) 794 — — (12,426) Net interest income after provision for loan losses 43 1,075 — 347,203 5,420 6,286 — 360,028 Other income/expense: Loan servicing and systems revenue 486,363 — — — — — — 486,363 Intersegment revenue 33,956 12 — — — — (33,968) — Education technology, services, and payment processing revenue — 338,234 — — — — — 338,234 Communications revenue — — — — — — — — Other 3,307 — — 34,306 713 40,356 — 78,681 Gain on sale of loans — — — 18,715 — — — 18,715 Gain from deconsolidation of ALLO — — — — — — — — Impairment expense and provision for beneficial interests, net (13,243) — — 2,436 — (5,553) — (16,360) Derivative settlements, net — — — (21,367) — — — (21,367) Derivative market value adjustments, net — — — 92,813 — — — 92,813 Total other income/expense 510,383 338,246 — 126,903 713 34,803 (33,968) 977,079 Cost of services: Cost to provide education technology, services, and payment processing services — 108,660 — — — — — 108,660 Cost to provide communications services — — — — — — — — Total cost of services — 108,660 — — — — — 108,660 Operating expenses: Salaries and benefits 297,406 112,046 — 2,135 5,042 90,502 — 507,132 Depreciation and amortization 25,649 11,404 — — — 36,682 — 73,741 Other expenses 52,720 19,318 — 13,487 1,776 58,173 — 145,469 Intersegment expenses, net 72,206 15,180 — 34,868 107 (88,393) (33,968) — Total operating expenses 447,981 157,948 — 50,490 6,925 96,964 (33,968) 726,342 Income (loss) before income taxes 62,445 72,713 — 423,616 (792) (55,875) — 502,105 Income tax (expense) benefit (14,987) (17,451) — (101,668) 175 18,109 — (115,822) Net income (loss) 47,458 55,262 — 321,948 (617) (37,766) — 386,283 Net loss attributable to noncontrolling interests — — — — — 7,003 — 7,003 Net income (loss) attributable to Nelnet, Inc. $ 47,458 55,262 — 321,948 (617) (30,763) — 393,286 Total assets as of December 31, 2021 $ 296,618 443,788 — 18,965,371 535,948 1,963,032 (526,716) 21,678,041 (a) On December 21, 2020, the Company deconsolidated ALLO from the Company’s consolidated financial statements. See note 2, “ALLO Recapitalization,” for a description of the transaction and a summary of the deconsolidation impact. Accordingly, there are no operating results for the (former) Communications operating segment in 2021. Year ended December 31, 2020 Loan Servicing and Systems Education Technology, Services, and Payment Processing Communications (a) Asset Nelnet Bank (b) Corporate and Other Activities Eliminations Total Total interest income $ 436 3,036 2 611,474 414 5,775 (1,480) 619,656 Interest expense 121 54 — 328,157 41 3,178 (1,480) 330,071 Net interest income (expense) 315 2,982 2 283,317 373 2,597 — 289,585 Less (negative provision) provision for loan losses — — — 63,029 330 — — 63,360 Net interest income after provision for loan losses 315 2,982 2 220,288 43 2,597 — 226,225 Other income/expense: Loan servicing and systems revenue 451,561 — — — — — — 451,561 Intersegment revenue 36,520 20 — — — — (36,540) — Education technology, services, and payment processing revenue — 282,196 — — — — — 282,196 Communications revenue — — 76,643 — — — — 76,643 Other 9,421 373 1,561 7,189 48 38,969 — 57,561 Gain on sale of loans — — — 33,023 — — — 33,023 Gain from deconsolidation of ALLO — — — — — 258,588 — 258,588 Impairment expense and provision for beneficial interests, net — — — (16,607) — (8,116) — (24,723) Derivative settlements, net — — — 3,679 — — — 3,679 Derivative market value adjustments, net — — — (28,144) — — — (28,144) Total other income/expense 497,502 282,589 78,204 (860) 48 289,441 (36,540) 1,110,384 Cost of services: Cost to provide education technology, services, and payment processing services — 82,206 — — — — — 82,206 Cost to provide communications services — — 22,812 — — — — 22,812 Total cost of services — 82,206 22,812 — — — — 105,018 Operating expenses: Salaries and benefits 285,526 98,847 30,935 1,747 36 84,741 — 501,832 Depreciation and amortization 37,610 9,459 42,588 — — 29,043 — 118,699 Other expenses 57,420 14,566 13,327 15,806 135 59,320 — 160,574 Intersegment expenses, net 63,886 14,293 1,732 39,172 — (82,543) (36,540) — Total operating expenses 444,442 137,165 88,582 56,725 171 90,561 (36,540) 781,105 Income (loss) before income taxes 53,375 66,200 (33,188) 162,703 (80) 201,477 — 450,486 Income tax (expense) benefit (12,810) (15,888) 7,965 (39,049) 20 (41,098) — (100,860) Net income (loss) 40,565 50,312 (25,223) 123,654 (60) 160,379 — 349,626 Net loss attributable to noncontrolling interests — — — — — 2,817 — 2,817 Net income (loss) attributable to Nelnet, Inc. $ 40,565 50,312 (25,223) 123,654 (60) 163,196 — 352,443 Total assets as of December 31, 2020 $ 190,297 436,702 — 20,773,968 216,937 1,225,790 (197,534) 22,646,160 (a) On December 21, 2020, the Company deconsolidated ALLO from the Company’s consolidated financial statements. See note 2, “ALLO Recapitalization,” for a description of the transaction and a summary of the deconsolidation impact. Accordingly, the operating results for the Communications operating segment in the table above are for the period from January 1, 2020 through December 21, 2020. (b) Nelnet Bank launched operations on November 2, 2020. Accordingly, the operating results for the Nelnet Bank operating segment in the table above are for the period from November 2, 2020 through December 31, 2020. Year ended December 31, 2019 Loan Servicing and Systems Education Technology, Services, and Payment Processing Communications Asset Nelnet Bank (a) Corporate and Other Activities Eliminations Total Total interest income $ 2,031 9,244 3 931,963 — 9,232 (3,796) 948,677 Interest expense 115 46 — 693,375 — 9,587 (3,796) 699,327 Net interest income (expense) 1,916 9,198 3 238,588 — (355) — 249,350 Less (negative provision) provision for loan losses — — — 39,000 — — — 39,000 Net interest income after provision for loan losses 1,916 9,198 3 199,588 — (355) — 210,350 Other income/expense: Loan servicing and systems revenue 455,255 — — — — — — 455,255 Intersegment revenue 46,751 — — — — — (46,751) — Education technology, services, and payment processing revenue — 277,331 — — — — — 277,331 Communications revenue — — 64,269 — — — — 64,269 Other 9,736 259 1,509 13,088 — 23,327 — 47,918 Gain on sale of loans — — — 17,261 — — — 17,261 Gain from deconsolidation of ALLO — — — — — — — — Impairment expense and provision for beneficial interests, net — — — — — — — — Derivative settlements, net — — — 45,406 — — — 45,406 Derivative market value adjustments, net — — — (76,195) — — — (76,195) Total other income/expense 511,742 277,590 65,778 (440) — 23,327 (46,751) 831,245 Cost of services: Cost to provide education technology, services, and payment processing services — 81,603 — — — — — 81,603 Cost to provide communications services — — 20,423 — — — — 20,423 Total cost of services — 81,603 20,423 — — — — 102,026 Operating expenses: Salaries and benefits 276,136 94,666 21,004 1,545 — 70,152 — 463,503 Depreciation and amortization 34,755 12,820 37,173 — — 20,300 — 105,049 Other expenses 71,064 22,027 15,165 34,445 — 51,571 — 194,272 Intersegment expenses, net 54,325 13,405 2,962 47,362 — (71,303) (46,751) — Total operating expenses 436,280 142,918 76,304 83,352 — 70,720 (46,751) 762,824 Income (loss) before income taxes 77,378 62,267 (30,946) 115,796 — (47,748) — 176,745 Income tax (expense) benefit (18,571) (14,944) 7,427 (27,792) — 18,428 — (35,451) Net income (loss) 58,807 47,323 (23,519) 88,004 — (29,320) — 141,294 Net loss attributable to noncontrolling interests — — — — — 509 — 509 Net income (loss) attributable to Nelnet, Inc. $ 58,807 47,323 (23,519) 88,004 — (28,811) — 141,803 Total assets as of December 31, 2019 $ 290,311 506,382 303,347 22,128,917 — 627,897 (147,884) 23,708,970 |