Blackbaud (BLKB) 10-Q4 Nov 132013 Q3 Quarterly reportFinancial data

Company Profile

Document_And_Entity_Informatio

Document And Entity Information	9 Months Ended
Document And Entity Information	Sep. 30, 2013	Oct. 25, 2013
Document And Entity Information [Abstract]	'	'
Document Type	'10-Q	'
Amendment Flag	'false	'
Document Period End Date	30-Sep-13	'
Document Fiscal Year Focus	'2013	'
Document Fiscal Period Focus	'Q3	'
Trading Symbol	'blkb	'
Entity Registrant Name	'BLACKBAUD INC	'
Entity Central Index Key	'0001280058	'
Current Fiscal Year End Date	'--12-31	'
Entity Filer Category	'Large Accelerated Filer	'
Entity Common Stock, Shares Outstanding	'	45,786,196

Consolidated_Balance_Sheets

Consolidated Balance Sheets (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
Current assets:	'	'
Cash and cash equivalents	$16,679	$13,491
Donor restricted cash	41,758	68,177
Accounts receivable, net of allowance of $6,809 and $8,546 at September 30, 2013 and December 31, 2012, respectively	71,309	75,692
Prepaid expenses and other current assets	30,286	40,589
Deferred tax asset, current portion	8,732	15,799
Total current assets	168,764	213,748
Property and equipment, net	48,413	49,063
Goodwill	264,639	265,055
Intangible assets, net	149,698	168,037
Other assets	18,435	9,844
Total assets	649,949	705,747
Current liabilities:	'	'
Trade accounts payable	8,449	13,623
Accrued expenses and other current liabilities	39,551	45,996
Donations payable	41,758	68,177
Debt, current portion	12,500	10,000
Deferred revenue, current portion	185,406	173,899
Total current liabilities	287,664	311,695
Debt, net of current portion	161,200	205,500
Deferred tax liability	29,944	24,468
Deferred revenue, net of current portion	8,619	11,119
Other liabilities	5,850	5,281
Total liabilities	493,277	558,063
Commitments and contingencies (see Note 9)	'	'
Stockholders' equity:	'	'
Preferred stock; 20,000,000 shares authorized, none outstanding	0	0
Common stock, $0.001 par value; 180,000,000 shares authorized, 55,222,085 and 54,859,604 shares issued at September 30, 2013 and December 31, 2012, respectively	55	55
Additional paid-in capital	216,827	203,638
Treasury stock, at cost; 9,425,277 and 9,209,371 shares at September 30, 2013 and December 31, 2012, respectively	-178,001	-170,898
Accumulated other comprehensive loss	-1,409	-1,973
Retained earnings	119,200	116,862
Total stockholders' equity	156,672	147,684
Total liabilities and stockholders' equity	$649,949	$705,747

Consolidated_Balance_Sheets_Pa

Consolidated Balance Sheets (Parenthetical) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, except Share data, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
Statement of Financial Position [Abstract]	'	'
Accounts Receivable, allowance	$6,809	$8,546
Preferred stock, shares authorized	20,000,000	20,000,000
Preferred stock, shares outstanding	0	0
Common stock, par value	$0.00	$0.00
Common stock, shares authorized	180,000,000	180,000,000
Common stock, shares issued	55,222,085	54,859,604
Treasury stock, shares	9,425,277	9,209,371

Consolidated_Statements_Of_Com

Consolidated Statements Of Comprehensive Income (USD $)	3 Months Ended		9 Months Ended
In Thousands, except Share data, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Revenue	'	'	'	'
License fees	$3,831	$4,465	$12,801	$16,154
Subscriptions	52,034	47,414	151,754	113,399
Services	35,411	34,463	95,617	90,211
Maintenance	34,722	34,499	102,992	101,945
Other revenue	1,856	1,631	5,781	5,659
Total revenue	127,854	122,472	368,945	327,368
Cost of revenue	'	'	'	'
Cost of license fees	492	728	1,860	2,162
Cost of subscriptions	21,482	19,616	63,470	49,151
Cost of services	26,121	26,438	78,023	71,779
Cost of maintenance	6,653	6,789	19,088	18,944
Cost of other revenue	1,366	1,557	3,864	4,672
Total cost of revenue	56,114	55,128	166,305	146,708
Gross profit	71,740	67,344	202,640	180,660
Operating expenses	'	'	'	'
Sales and marketing	23,833	26,279	72,648	70,879
Research and development	16,547	19,205	49,459	47,365
General and administrative	12,628	14,985	38,219	51,239
Restructuring	110	0	3,466	0
Amortization	614	690	1,928	1,417
Impairment of cost method investment	0	0	0	200
Total operating expenses	53,732	61,159	165,720	171,100
Income from operations	18,008	6,185	36,920	9,560
Interest income	16	38	53	118
Interest expense	-1,394	-1,976	-4,585	-3,629
Other (expense) income, net	-140	382	-346	-66
Income before provision for income taxes	16,490	4,629	32,042	5,983
Income tax provision	7,097	1,804	13,360	2,670
Net income	9,393	2,825	18,682	3,313
Earnings per share	'	'	'	'
Basic	$0.21	$0.06	$0.42	$0.08
Diluted	$0.21	$0.06	$0.41	$0.07
Common shares and equivalents outstanding	'	'	'	'
Basic weighted average shares	44,735,425	44,172,836	44,583,623	44,077,911
Diluted weighted average shares	45,569,275	44,718,101	45,332,617	44,650,028
Dividends per share	$0.12	$0.12	$0.36	$0.36
Other comprehensive (loss) income	'	'	'	'
Foreign currency translation adjustment	94	-123	113	-12
Unrealized (loss) gain on derivative instruments, net of tax	-97	-319	451	-883
Total other comprehensive (loss) income	-3	-442	564	-895
Comprehensive income	$9,390	$2,383	$19,246	$2,418

Consolidated_Statements_Of_Cas

Consolidated Statements Of Cash Flows (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012
Cash flows from operating activities	'	'
Net income	$18,682	$3,313
Adjustments to reconcile net income to net cash provided by operating activities:	'	'
Depreciation and amortization	31,625	21,433
Provision for doubtful accounts and sales returns	1,072	4,212
Stock-based compensation expense	12,968	14,455
Excess tax benefits from stock based compensation	0	-81
Deferred taxes	9,192	2,670
Impairment of cost method investment	0	200
Other non-cash adjustments	1,390	444
Changes in operating assets and liabilities, net of acquisition of businesses:	'	'
Accounts receivable	3,203	-11,965
Prepaid expenses and other assets	10,092	-5,609
Trade accounts payable	-1,466	-1,313
Accrued expenses and other liabilities	-18,643	-3,618
Donor restricted cash	26,626	14,273
Donations payable	-26,626	-14,273
Deferred revenue	9,855	15,528
Net cash provided by operating activities	77,970	39,669
Cash flows from investing activities	'	'
Purchase of property and equipment	-13,407	-15,427
Purchase of net assets of acquired companies, net of cash acquired	-876	-280,687
Capitalized software development costs	-2,371	-572
Net cash used in investing activities	-16,654	-296,686
Cash flows from financing activities	'	'
Proceeds from issuance of debt	63,100	315,000
Payments on debt	-104,900	-70,000
Payments of deferred financing costs	0	-2,440
Proceeds from exercise of stock options	335	3,105
Excess tax benefits from stock-based compensation	0	81
Dividend payments to stockholders	-16,458	-16,248
Net cash (used in) provided by financing activities	-57,923	229,498
Effect of exchange rate on cash and cash equivalents	-205	581
Net increase (decrease) in cash and cash equivalents	3,188	-26,938
Cash and cash equivalents, beginning of period	13,491	52,520
Cash and cash equivalents, end of period	$16,679	$25,582

Consolidated_Statements_Of_Sto

Consolidated Statements Of Stockholders' Equity (USD $)	Total	Common Stock [Member]	Additional Paid-In Capital [Member]	Treasury Stock [Member]	Accumulated Other Comprehensive Loss [Member]	Retained Earnings [Member]
In Thousands, except Share data, unless otherwise specified	Total	Common Stock [Member]	Additional Paid-In Capital [Member]	Treasury Stock [Member]	Accumulated Other Comprehensive Loss [Member]	Retained Earnings [Member]
Balance at Dec. 31, 2011	$140,002	$54	$175,401	($166,226)	($1,148)	$131,921
Balance, (in shares) at Dec. 31, 2011	'	53,959,532	'	'	'	'
Increase (Decrease) in Stockholders' Equity [Roll Forward]	'	'	'	'	'	'
Net income	6,583	'	'	'	'	6,583
Payment of dividends	-21,731	'	'	'	'	-21,731
Exercise of stock options, stock appreciation rights and restricted stock units (in shares)	'	355,180	'	'	'	'
Exercise of stock options, stock appreciation rights and restricted stock units	3,146	'	3,146	'	'	'
Surrender of shares upon restricted stock and restricted stock unit vesting and exercise of stock appreciation rights	-4,672	'	'	-4,672	'	'
Tax impact of exercise of equity-based compensation	81	'	81	'	'	'
Stock-based compensation	19,240	'	19,151	'	'	89
Equity-based awards assumed in business combination	5,859	'	5,859	'	'	'
Restricted stock grants	1	1	'	'	'	'
Restricted stock grants (in shares)	'	687,652	'	'	'	'
Restricted stock cancellations (in shares)	'	-142,760	'	'	'	'
Other comprehensive income (loss)	-825	'	'	'	-825	'
Balance at Dec. 31, 2012	147,684	55	203,638	-170,898	-1,973	116,862
Balance, (in shares) at Dec. 31, 2012	'	54,859,604	'	'	'	'
Increase (Decrease) in Stockholders' Equity [Roll Forward]	'	'	'	'	'	'
Net income	18,682	'	'	'	'	18,682
Payment of dividends	-16,458	'	'	'	'	-16,458
Exercise of stock options, stock appreciation rights and restricted stock units (in shares)	'	496,615	'	'	'	'
Exercise of stock options, stock appreciation rights and restricted stock units	335	'	335	'	'	'
Surrender of shares upon restricted stock and restricted stock unit vesting and exercise of stock appreciation rights	-7,103	'	'	-7,103	'	'
Stock-based compensation	12,968	'	12,854	'	'	114
Restricted stock grants	0	'	'	'	'	'
Restricted stock grants (in shares)	'	53,543	'	'	'	'
Restricted stock cancellations (in shares)	'	-187,677	'	'	'	'
Other comprehensive income (loss)	564	'	'	'	564	'
Balance at Sep. 30, 2013	$156,672	$55	$216,827	($178,001)	($1,409)	$119,200
Balance, (in shares) at Sep. 30, 2013	'	55,222,085	'	'	'	'

Consolidated_Statements_Of_Sto1

Consolidated Statements Of Stockholders' Equity (Parenthetical)	9 Months Ended	12 Months Ended
	Sep. 30, 2013	Dec. 31, 2012
Statement of Stockholders' Equity [Abstract]	'	'
Surrender of shares upon restricted stock and restricted stock unit vesting and exercise of stock appreciation rights	215,906	189,547

Organization

Organization	9 Months Ended
Organization	Sep. 30, 2013
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'
Organization	'
	Organization
	We provide cloud-based and on-premise software solutions and related services designed specifically for nonprofit organizations. Our products and services enable nonprofit organizations to increase donations, reduce fundraising costs, improve communications with constituents, manage their finances and optimize internal operations. As of September 30, 2013, we had over 29,000 active customers distributed across multiple verticals within the nonprofit market including education, foundations, health and human services, religion, arts and cultural, public and societal benefits, environment and animal welfare, as well as international foreign affairs.

Summary_Of_Significant_Account

Summary Of Significant Accounting Policies	9 Months Ended
	Sep. 30, 2013
Accounting Policies [Abstract]	'
Summary Of Significant Accounting Policies	'
	Summary of significant accounting policies
	Unaudited interim consolidated financial statements
	The accompanying interim consolidated financial statements have been prepared pursuant to the rules and regulations of the United States Securities and Exchange Commission (SEC) for interim financial reporting. These consolidated statements are unaudited and, in the opinion of management, include all adjustments (consisting of normal recurring adjustments and accruals) necessary to state fairly the consolidated balance sheets, consolidated statements of comprehensive income, consolidated statements of cash flows and consolidated statements of stockholders’ equity, for the periods presented in accordance with accounting principles generally accepted in the United States (GAAP). The consolidated balance sheet at December 31, 2012, has been derived from the audited consolidated financial statements at that date. Operating results for the three and nine months ended September 30, 2013 and cash flows for the nine months ended September 30, 2013 are not necessarily indicative of the results that may be expected for the fiscal year ending December 31, 2013, or any other future period. Certain information and footnote disclosures normally included in annual financial statements prepared in accordance with GAAP have been omitted in accordance with the rules and regulations for interim reporting of the SEC. These interim consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto included in our Annual Report on Form 10-K for the year ended December 31, 2012, and other forms filed with the SEC from time to time.
	Basis of consolidation
	The consolidated financial statements include the accounts of Blackbaud, Inc. and its wholly-owned subsidiaries. All significant intercompany balances and transactions have been eliminated in consolidation.
	Use of estimates
	The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, as well as the reported amounts of revenues and expenses during the reporting periods. On an ongoing basis, we reconsider and evaluate our estimates and assumptions, including those that impact revenue recognition, long-lived and intangible assets and goodwill, stock-based compensation, the provision for income taxes, capitalization of software development costs, our allowance for sales returns and doubtful accounts, deferred sales commissions, accounting for business combinations and loss contingencies. Changes in the facts or circumstances underlying these estimates could result in material changes and actual results could materially differ from these estimates.
	Revenue recognition
	Our revenue is primarily generated from the following sources: (i) charging for the use of our software products in a hosted environment; (ii) selling perpetual licenses of our software products; (iii) providing professional services including implementation, training, consulting, analytic, hosting and other services; and (iv) providing software maintenance and support services.
	We recognize revenue when all of the following conditions are met:
	•Persuasive evidence of an arrangement exists;
	•The product or services have been delivered;
	•The fee is fixed or determinable; and
	•Collection of the resulting receivable is probable.
	Determining whether and when these criteria have been met can require significant judgment and estimates. We deem acceptance of an agreement to be evidence of an arrangement. Delivery of our services occurs when the services have been performed. Delivery of our products occurs when the product is shipped or transmitted, and title and risk of loss have transferred to the customers. Our typical agreements do not include customer acceptance provisions; however, if acceptance provisions are provided, delivery is deemed to occur upon acceptance. We consider the fee to be fixed or determinable unless the fee is subject to refund or adjustment or is not payable within our standard payment terms. Payment terms greater than 90 days are considered to be beyond our customary payment terms. Collection is deemed probable if we expect that the customer will be able to pay amounts under the arrangement as they become due. If we determine that collection is not probable, we defer revenue recognition until collection. Revenue is recognized net of sales returns and allowances.
	We follow guidance provided in ASC 605-45, Principal Agent Considerations, which states that determining whether a company should recognize revenue based on the gross amount billed to a customer or the net amount retained is a matter of judgment that depends on the facts and circumstances of the arrangement and that certain factors should be considered in the evaluation.
	Subscriptions
	We provide hosting services to customers who have purchased perpetual rights to certain of our software products (hosting services). Revenue from hosting services, as well as data enrichment services, data management services and online training programs, is recognized ratably beginning on the activation date over the term of the agreement, which generally ranges from one to three years. Any related set-up fees are recognized ratably over the estimated period that the customer benefits from the related hosting service.
	We make certain of our software products available for use in hosted application arrangements without licensing perpetual rights to the software (hosted applications). Revenue from hosted applications is recognized ratably beginning on the activation date over the term of the agreement, which generally ranges from one to three years. Any revenue related to upfront activation, set-up or implementation fees is recognized ratably over the estimated period that the customer benefits from the related hosted application. Direct and incremental costs relating to activation, set-up and implementation for hosted applications are capitalized until the hosted application is deployed and in use, and then expensed over the estimated period that the customer benefits from the related hosted application.
	For arrangements that have multiple elements and do not include software licenses, we allocate arrangement consideration at the inception of the arrangement to those elements that qualify as separate units of accounting. The arrangement consideration is allocated to the separate units of accounting based on relative selling price method in accordance with the selling price hierarchy, which includes: (i) vendor specific objective evidence (VSOE) if available; (ii) third-party evidence (TPE) if VSOE is not available; and (iii) best estimate of selling price (BESP) if neither VSOE nor TPE is available. In general, we use VSOE to allocate the selling price to subscription and service deliverables.
	We offer certain payment processing services with the assistance of third-party vendors. When we are the primary obligor in a transaction, have latitude in establishing prices and are the party determining the service specifications or have several but not all of these indicators, we record the revenue on a gross basis. Otherwise, we record revenue associated with the related subscribers on a net basis, netting the cost of revenue associated with the service against the gross amount billed the customer and record the net amount as revenue.
	Revenue from transaction processing fees is recognized when the service is provided and the amounts are determinable. Revenue directly associated with processing donations for customers are included in subscriptions revenue, net of related transaction costs.
	License fees
	We sell software licenses with maintenance, varying levels of professional services and, in certain instances, with hosting services. We allocate revenue to each of the elements in these arrangements using the residual method under which we first allocate revenue to the undelivered elements, typically the non-software license components, based on objective evidence of the fair value of the various elements. We determine the fair value of the various elements using different methods. Fair value for maintenance services associated with software licenses is based upon renewal rates stated in the agreements with customers, which vary according to the level of support service provided under the maintenance program. Fair value of professional services and other products and services is based on sales of these products and services to other customers when sold on a stand-alone basis. Any remaining revenue is allocated to the delivered elements which is normally the software license in the arrangement.
	When a software license is sold with software customization services, generally the services are to provide customer support for assistance in creating special reports and other enhancements that will assist with efforts to improve operational efficiency and/or to support business process improvements. These services are generally not essential to the functionality of the software. However, when software customization services are considered essential to the functionality of the software, we recognize revenue for both the software license and the services using the percentage-of-completion method.
	Services
	We generally bill consulting, installation and implementation services based on hourly rates plus reimbursable travel-related expenses. Revenue is recognized for these services over the period the services are performed.
	We recognize analytic services revenue from donor prospect research engagements, the sale of lists of potential donors, benchmarking studies and data modeling service engagements upon delivery. In arrangements where we provide customers the right to updates to the lists during the contract period, revenue is recognized ratably over the contract period.
	We sell training at a fixed rate for each specific class at a per attendee price or at a packaged price for several attendees, and recognize the related revenue upon the customer attending and completing training. Additionally, we sell fixed-rate programs, which permit customers to attend unlimited training over a specified contract period, typically one year, subject to certain restrictions, and revenue is recognized ratably over the contract period.
	Maintenance
	We recognize revenue from maintenance services ratably over the contract term, typically one year. Maintenance contracts are at rates that vary according to the level of the maintenance program and are generally renewable annually. Maintenance contracts also include the right to unspecified product upgrades on an if-and-when available basis. Certain support services are sold in prepaid units of time and recognized as revenue upon their usage.
	Deferred revenue
	To the extent that our customers are billed for the above described services in advance of delivery, we record such amounts in deferred revenue.
	Goodwill
	The change in goodwill for each reportable segment during the nine months ended September 30, 2013, consisted of the following:


	(in thousands)	ECBU				GMBU				IBU				Target Analytics		Other		Total
	Balance at December 31, 2012	$	148,322			$	75,149			$	6,311			$	33,177	$	2,096	$	265,055

	Additions related to business combinations	—				—				413				—		—		413

	Adjustments related to prior year business combinations	(494		)		(193		)		—				—		—		(687		)

	Effect of foreign currency translation	—				—				(142		)		—		—		(142		)

	Balance at September 30, 2013	$	147,828			$	74,956			$	6,582			$	33,177	$	2,096	$	264,639



	Amortization expense
	Amortization expense related to finite-lived intangible assets acquired in business combinations is allocated to cost of revenue and operating expenses on the consolidated statements of comprehensive income based on the revenue stream to which the asset contributes. The following table summarizes amortization expense:


		Three months ended September 30,								Nine months ended September 30,
	(in thousands)	2013				2012				2013				2012

	Included in cost of revenue:
	Cost of license fees	$	87			$	119			$	334			$	366

	Cost of subscriptions	4,657				4,044				13,968				7,732

	Cost of services	631				571				1,897				1,450

Cost of maintenance	114				114				342				608

Cost of other revenue	19				18				57				56

Total included in cost of revenue	5,508				4,866				16,598				10,212

Included in operating expenses	614				690				1,928				1,417

Total	$	6,122			$	5,556			$	18,526			$	11,629


The following table outlines the estimated future amortization expense for each of the next five years for our finite-lived intangible assets as of September 30, 2013:


Year ending December 31,	Amortization

(in thousands)	expense

2013 - remaining	$	6,074

2014	22,601

2015	22,227

2016	21,819

2017	19,501

Total	$	92,222


Recently adopted accounting pronouncements
Effective January 1, 2013, we adopted ASU 2013-02, Comprehensive Income (Topic 220), Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income, which requires that entities provide information about the amounts reclassified out of accumulated other comprehensive income by component. In addition, entities are required to present, either on the face of the statement where net income is presented or in the notes, significant amounts reclassified out of accumulated other comprehensive income by the respective line items of net income but only if the amount reclassified is required under GAAP to be reclassified to net income in its entirety in the same reporting period. For other amounts that are not required under GAAP to be reclassified in their entirety to net income, entities are required to cross-reference to other disclosures required under GAAP that provide additional detail about those amounts. The adoption of ASU 2013-02 did not have a material impact on our consolidated financial statements. We have presented the amounts reclassified out of accumulated other comprehensive income by component in Note 8 and Note 12 to our consolidated financial statements.
Effective January 1, 2013, we adopted ASU 2012-02, Intangibles - Goodwill and Other (Topic 350), Testing Indefinite-Lived Intangible Assets for Impairment, which simplifies how entities test indefinite-lived intangible assets for impairment. ASU 2012-02 permits an entity to first assess qualitative factors to determine whether it is more likely than not that an indefinite-lived intangible asset is impaired as a basis for determining whether it is necessary to perform the quantitative impairment test currently required by ASC Topic 350-30 on general intangibles other than goodwill. The adoption of ASU 2012-02 did not have a material impact on our consolidated financial statements.

Recently issued accounting pronouncements
In July 2013, the FASB issued ASU 2013-11, Income Taxes (Topic 740), Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists. Under ASU 2013-11, an unrecognized tax benefit, or a portion of an unrecognized tax benefit, should be presented in the financial statements as a reduction to a deferred tax asset for a net operating loss carryforward or a similar tax loss, or a tax credit carryforward, except as follows. To the extent a net operating loss carryforward, a similar tax loss, or a tax credit carryforward is not available at the reporting date under the tax law of the applicable jurisdiction to settle any additional income taxes that would result from the disallowance of a tax position or the tax law of the applicable jurisdiction does not require the entity to use, and the entity does not intend to use, the deferred tax asset for such purpose, the unrecognized tax benefit should be presented in the financial statements as a liability and should not be combined with deferred tax assets. ASU 2013-11 is effective for fiscal years and interim periods within those years, beginning after December 15, 2013. Early adoption is permitted. We do not anticipate any material impact from the adoption of ASU 2013-11.

Business_Combinations

Business Combinations	9 Months Ended
Business Combinations	Sep. 30, 2013
Business Combinations [Abstract]	'
Business Combinations	'
	Business combinations
	Convio
	In May 2012, we completed our acquisition of Convio, Inc. (Convio), for approximately $329.8 million in cash consideration and the assumption of unvested equity awards valued at approximately $5.9 million, for a total of $335.7 million. Convio was a leading provider of on-demand constituent engagement solutions that enabled nonprofit organizations to more effectively raise funds, advocate for change and cultivate relationships. The acquisition of Convio expands our subscription and online offerings and accelerates our evolution to a subscription-based revenue model. As a result of the acquisition, Convio has become a wholly-owned subsidiary of ours. The results of operations of Convio are included in our consolidated financial statements from the date of acquisition. Because we have integrated a substantial amount of the Convio operations and have made product rationalization decisions, it is not possible to determine the revenue and operating costs attributable solely to the acquired business. During the year ended December 31, 2012, we incurred $6.4 million of acquisition-related costs associated with the acquisition of Convio, which were recorded in general and administrative expense.
	We financed the acquisition of Convio through cash on hand and borrowings of $312.0 million under our credit facility. In connection with closing the Convio acquisition, we designated Convio as a material domestic subsidiary under our credit facility. As a material domestic subsidiary, Convio guarantees amounts outstanding under the credit facility and pledges certain stock of its subsidiaries.
	The following table summarizes the allocation of the purchase price based on the estimated fair value of the assets acquired and the liabilities assumed:


	(in thousands)
	Net working capital, excluding deferred revenue	$	57,062
	Net working capital, excluding deferred revenue	$	57,062
	Property and equipment	6,591
	Property and equipment	6,591
	Other long term assets	75
	Other long term assets	75
	Deferred revenue	(7,847		)
	Deferred tax liability	(33,181		)
	Intangible assets and liabilities	139,650
	Intangible assets and liabilities	139,650
	Goodwill	173,324
	Goodwill	173,324
		$	335,674
		$	335,674

	The estimated fair value of accounts receivable acquired approximates the contractual value of $12.8 million. The goodwill recognized was attributable primarily to the assembled workforce of Convio and the opportunities for expected synergies. None of the goodwill arising in the acquisition is deductible for income tax purposes. The estimated amount of goodwill assigned to the Enterprise Customer Business Unit and the General Markets Business Unit reporting segments was $124.8 million, and $48.5 million, respectively.

	The acquisition resulted in the identification of the following identifiable intangible assets:


		Intangible assets acquired			Weighted average amortization period
		Intangible assets acquired			Weighted average amortization period
		(in thousands)			(in years)
		(in thousands)			(in years)
	Customer relationships	$	53,000		15
	Customer relationships	$	53,000		15
	Marketing assets	7,800			7
	Marketing assets	7,800			7
	Acquired technology	69,000			8
	Acquired technology	69,000			8
	In-process research and development	9,100			7
	In-process research and development	9,100			7
	Non-compete agreements	1,440			2
	Non-compete agreements	1,440			2
	Unfavorable leasehold interests	(690		)	7
		$	139,650
		$	139,650

	The fair value of the intangible assets was based on the income approach, cost approach, relief of royalty rate method and excess earnings methods. Customer relationships are amortized on an accelerated basis. Marketing assets, acquired technology and non-compete agreements are amortized on a straight-line basis. In-process research and development was placed into service subsequent to the time of acquisition and is amortized on a straight-line basis from the time of being placed into service over a weighted average amortization period of seven years.

	The following unaudited pro forma condensed consolidated results of operations assume that the acquisition of Convio occurred on January 1, 2012. This unaudited pro forma financial information does not reflect any adjustments for anticipated synergies resulting from the acquisition and should not be relied upon as being indicative of the historical results that would have been attained had the transaction been consummated as of January 1, 2012, or of the results that may occur in the future.


		Three months ended September 30,					Nine months ended September 30,
	(in thousands, except per share amounts)	2013			2012		2013		2012
	(in thousands, except per share amounts)	2013			2012		2013		2012
	Revenue	$	127,854		$	122,472	$	368,945	$	356,836
	Revenue	$	127,854		$	122,472	$	368,945	$	356,836
	Net income (loss)	$	9,393		$	2,825	$	18,682	$	(3,154	)
	Net income (loss)	$	9,393		$	2,825	$	18,682	$	(3,154	)
	Basic earnings (loss) per share	$	0.21		$	0.06	$	0.42	$	(0.07	)
	Basic earnings (loss) per share	$	0.21		$	0.06	$	0.42	$	(0.07	)
	Diluted earnings (loss) per share	$	0.21		$	0.06	$	0.41	$	(0.07	)
	Diluted earnings (loss) per share	$	0.21		$	0.06	$	0.41	$	(0.07	)

Earnings_Per_Share

Earnings Per Share	9 Months Ended
	Sep. 30, 2013
Earnings Per Share [Abstract]	'
Earnings Per Share	'
	Earnings per share
	We compute basic earnings per share by dividing net income available to common stockholders by the weighted average number of common shares outstanding during the period. Diluted earnings per share is computed by dividing net income available to common stockholders by the weighted average number of common shares and dilutive potential common shares outstanding during the period. Diluted earnings per share reflect the assumed conversion of all dilutive securities using the treasury stock method. Dilutive potential common shares consist of shares issuable upon the exercise of stock options, settlement of stock appreciation rights and vesting of restricted stock awards and units.
	The following table sets forth the computation of basic and diluted earnings per share:


		Three months ended September 30,						Nine months ended September 30,
	(in thousands, except share and per share amounts)	2013			2012			2013		2012

	Numerator:
	Net income, as reported	$	9,393		$	2,825		$	18,682	$	3,313

	Denominator:
	Weighted average common shares	44,735,425			44,172,836			44,583,623		44,077,911

	Add effect of dilutive securities:
	Employee equity-based compensation	833,850			545,265			748,994		572,117

	Weighted average common shares assuming dilution	45,569,275			44,718,101			45,332,617		44,650,028

	Earnings per share:
	Basic	$	0.21		$	0.06		$	0.42	$	0.08

	Diluted	$	0.21		$	0.06		$	0.41	$	0.07


	The following shares and potential shares underlying stock-based awards were not included in diluted earnings per share because their inclusion would have been anti-dilutive:


		Three months ended September 30,					Nine months ended September 30,
		2013		2012			2013		2012

	Shares excluded from calculations of diluted earnings per share	44,728		604,243			56,604		121,488

Prepaid_Expenses_And_Other_Ass

Prepaid Expenses And Other Assets	9 Months Ended
	Sep. 30, 2013
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]	'
Prepaid Expenses And Other Assets	'
	Prepaid expenses and other assets
	Prepaid expenses and other assets consisted of the following as of:


	(in thousands)	September 30, 2013		December 31, 2012

	Deferred sales commissions	$	19,116	$	18,142

	Prepaid software maintenance	6,603		5,530

	Taxes, prepaid and receivable	821		7,398

	Deferred professional services costs	7,759		8,057

	Other assets	14,422		11,306

	Total prepaid expenses and other assets	48,721		50,433

	Less: Long-term portion	18,435		9,844

	Total prepaid expenses and other current assets	$	30,286	$	40,589

Accrued_Expenses_And_Other_Lia

Accrued Expenses And Other Liabilities	9 Months Ended
	Sep. 30, 2013
Accrued Expenses And Other Current Liabilities [Abstract]	'
Accrued Expenses And Other Liabilities	'
	Accrued expenses and other liabilities
	Accrued expenses and other liabilities consisted of the following as of:


	(in thousands)	September 30, 2013		December 31, 2012

	Taxes payable	$	5,433	$	7,607

	Accrued commissions and salaries	6,776		5,905

	Accrued bonuses	7,835		11,966

	Customer credit balances	2,503		4,577

	Accrued software and maintenance	2,031		3,875

	Unrecognized tax benefit	3,970		3,846

	Other liabilities	16,853		13,501

	Total accrued expenses and other liabilities	45,401		51,277

	Less: Long-term portion	5,850		5,281

	Total accrued expenses and other current liabilities	$	39,551	$	45,996

Debt

Debt	9 Months Ended
	Sep. 30, 2013
Debt Disclosure [Abstract]	'
Debt	'
	Debt
	Credit facility
	We have a five-year $325.0 million credit facility which includes the following facilities: (i) a dollar and a designated currency revolving credit facility with sublimits for letters of credit and swingline loans, and (ii) a delayed draw term loan. The credit facility is secured by the stock and limited liability company interests of certain of our subsidiaries and is guaranteed by our material domestic subsidiaries.
	Amounts borrowed under the dollar tranche revolving credit loans and delayed draw term loans under the credit facility bear interest at a rate per annum equal to, at our option, (a) Base Rate equal to the highest of (i) the prime rate, (ii) federal funds rate plus 0.50% and (iii) one month LIBOR plus 1%, in addition to a margin of 0.25% to 1.25%, or (b) LIBOR rate plus a margin of 1.25% to 2.25%. Swingline loans bear interest at a rate per annum equal to the Base Rate plus a margin of 0.25% to 1.25% or such other rate agreed to between the Swingline lender and us. Designated currency tranche revolving credit loans bear interest at a rate per annum equal to the LIBOR rate for the applicable currency plus a margin of 1.25% to 2.25%. The exact amount of any margin depends on the nature of the loan and our leverage ratio.
	We also pay a quarterly commitment fee on the unused portion of the revolving credit facility from 0.20% to 0.35% per annum, depending on our leverage ratio. At September 30, 2013, the commitment fee was 0.28%.
	The term loans under our credit facility require periodic principal payments. The balance of the term loans and any amounts drawn on the revolving credit loans are due upon maturity of the credit facility in February 2017. We evaluate the classification of our debt based on the required annual maturities of our credit facility.
	The credit facility includes financial covenants related to the leverage ratio and interest ratio, as well as restrictions on the maximum amount of annual capital expenditures, our ability to declare and pay dividends and our ability to repurchase shares of our common stock. At September 30, 2013, we were in compliance with our debt covenants under the credit facility.
	The following table summarizes our debt balances and the related effective interest rate which includes our interest cost incurred and the effect of interest rate swap agreements.


		Debt balance at				Effective interest rate at
	(in thousands, except percentages)	September 30, 2013		December 31, 2012		September 30, 2013		December 31, 2012

	Credit facility:
	Revolving credit loans	$	88,700	$	123,000	2.29	%	2.68	%

	Term loans	85,000		92,500		2.64	%	3.14	%

	Total debt	173,700		215,500		2.46	%	2.88	%

	Less: Debt, current portion	12,500		10,000		2.64	%	3.14	%

	Debt, net of current portion	$	161,200	$	205,500	2.45	%	2.86	%

	We believe the carrying amount of our credit facility approximates its fair value at September 30, 2013 and December 31, 2012, due to the variable rate nature of the debt. As LIBOR rates are observable at commonly quoted intervals, it is classified within Level 2 of the fair value hierarchy.
	As of September 30, 2013, the required annual maturities related to our credit facility were as follows:


	Year ending December 31,	Annual maturities
	(in thousands)
	2013 - remaining	$	2,500

	2014	13,750

	2015	15,000

	2016	15,000

	2017	127,450

	Total required maturities	$	173,700

	Deferred financing costs
	In February 2012, we amended and restated our credit facility to increase our borrowing capacity. In connection with our amended and restated credit facility we paid $2.4 million of financing costs. These costs together with a portion of the unamortized financing costs from our previous credit facility are being amortized over the term of the new facility. As of September 30, 2013 and December 31, 2012, deferred financing costs totaling $2.1 million and $2.5 million, respectively, are included in other assets on the consolidated balance sheet.

Derivative_Instruments

Derivative Instruments	9 Months Ended
	Sep. 30, 2013
Derivative Instruments and Hedging Activities Disclosure [Abstract]	'
Derivatives Instruments	'
	Derivative instruments
	We use derivative instruments to manage interest rate risk. We have two interest rate swap agreements which effectively convert portions of our variable rate debt under our credit facility to a fixed rate for the terms of the swap agreements. The aggregate notional value of the swap agreements was $150.0 million with effective dates beginning in May 2012 through January 2017. We designated the swap agreements as cash flow hedges at the inception of the contracts.
	The fair values of our derivative instruments were as follows as of:


				Liability fair value at
	(in thousands)	Balance sheet location		September 30, 2013			31-Dec-12

	Derivative instruments designated as hedging instruments:
	Interest rate swaps, current portion	Accrued expenses and other current liabilities		$	85		$	—

	Interest rate swaps, long-term portion	Other liabilities		472			1,296

	Total derivative instruments designated as hedging instruments			$	557		$	1,296

	The fair value of our interest rate swaps was based on model-driven valuations using LIBOR rates, which are observable at commonly quoted intervals. Accordingly, our interest rate swaps are classified within Level 2 of the fair value hierarchy.
	The effects of derivative instruments in cash flow hedging relationships were as follows:


		Loss recognized in accumulated other comprehensive loss as of				Location of loss reclassified from accumulated other comprehensive loss into income	Amount reclassified from accumulated other comprehensive loss into income

		30-Sep-13					Three months ended September 30,		Nine months ended September 30,

	(in thousands)						2013		2013

	Interest rate swaps	$	557			Interest expense	$	203	$	592


		30-Sep-12					Three months ended September 30,		Nine months ended September 30,

							2012		2012

	Interest rate swaps	$	1,447			Interest expense	$	194	$	258

	We recognize income tax expense or benefit within accumulated other comprehensive loss each reporting period based on the change in fair value of our derivative instruments. The income tax benefit recognized in accumulated other comprehensive loss was $0.1 million for the three months ended September 30, 2013. The income tax benefit recognized in accumulated other comprehensive loss decreased $0.3 million during the nine months ended September 30, 2013. The income tax benefit recognized in accumulated other comprehensive loss was $0.2 million and $0.6 million for the three and nine months ended September 30, 2012, respectfully. There was no ineffective portion of our interest rate swaps during the three and nine months ended September 30, 2013 and 2012.

Commitments_And_Contingencies

Commitments And Contingencies	9 Months Ended
	Sep. 30, 2013
Commitments and Contingencies Disclosure [Abstract]	'
Commitments And Contingencies	'
	Commitments and contingencies
	Leases
	We lease our headquarters facility under a 15-year lease agreement which was entered into in October 2008, and has two five-year renewal options. The current annual base rent of the lease is $4.0 million payable in equal monthly installments. The base rent escalates annually at a rate equal to the change in the consumer price index, as defined in the agreement, but not to exceed 5.5% in any year.
	With our acquisition of Convio, we assumed a lease for office space in Austin, Texas which terminates on September 30, 2023, and has two five-year renewal options. Under the terms of the lease, we will increase our leased space by approximately 20,000 square feet on July 31, 2016. The current annual base rent of the lease is $2.2 million. The terms of the agreement include a rent holiday during the first year and base rent that escalates annually thereafter between 2% and 4%. The related rent expense is recorded on a straight-line basis over the length of the lease term. We have a standby letter of credit of $2.0 million for a security deposit for this lease.
	We have provisions in our leases that entitle us to aggregate leasehold improvement allowances of $9.5 million. These amounts will be recorded as a reduction to rent expense ratably over the terms of the leases. Rent expense was reduced related to these lease provisions by $0.1 million and $0.4 million, during the three and nine months ended September 30, 2013, respectively, and by $0.1 million and $0.2 million during the three and nine months ended September 30, 2012, respectively. The leasehold improvement allowances have been included in the table of operating lease commitments below as a reduction in our lease commitments ratably over the then remaining terms of the leases. The timing of the reimbursements for the actual leasehold improvements may vary from the amounts reflected in the table below.
	Additionally, we have subleased portions of our facilities under various agreements extending through 2013. The reduction in rent expense related to these agreements during the three and nine months ended September 30, 2013 was not material to the consolidated statements of comprehensive income. Rent expense was reduced by $0.1 million and $0.3 million related to these agreements during the three and nine months ended September 30, 2012, respectively.
	We have also received, and expect to receive through 2016, quarterly South Carolina state incentive payments as a result of locating our headquarters facility in Berkeley County, South Carolina. These amounts are recorded as a reduction of rent expense and were $0.6 million and $0.4 million for the three months ended September 30, 2013 and 2012, respectively and $1.6 million and $1.6 million for the nine months ended September 30, 2013 and 2012, respectively. Total rent expense was $2.2 million and $2.3 million for the three months ended September 30, 2013 and 2012, respectively and $6.7 million and $5.4 million for the nine months ended September 30, 2013 and 2012, respectively.
	Additionally, we lease various office space and equipment under operating leases. We also have various non-cancelable capital leases for computer equipment and furniture that are not significant.
	As of September 30, 2013, the future minimum lease commitments related to lease agreements, net of related sublease commitments and lease incentives, were as follows:


	Year ending December 31,	Operating

	(in thousands)	leases

	2013 – remaining	$	2,355

	2014	10,038

	2015	9,875

	2016	9,556

	2017	9,596

	Thereafter	51,183

	Total minimum lease payments	$	92,603

	Other commitments
	We utilize third-party relationships in conjunction with our products and services, with contractual arrangements varying in length from one to three years. In certain cases, these arrangements require a minimum annual purchase commitment. As of September 30, 2013, the remaining aggregate minimum purchase commitment under these arrangements was approximately $13.9 million through 2016. We incurred expense under these arrangements of $1.4 million and $2.1 million for the three and nine months ended September 30, 2013.
	Legal contingencies
	We are subject to legal proceedings and claims that arise in the ordinary course of business. We record an accrual for a contingency when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. We do not believe the amount of potential liability with respect to these actions will have a material adverse effect upon our consolidated financial position, results of operations or cash flows.

Income_Taxes

Income Taxes	9 Months Ended
	Sep. 30, 2013
Income Tax Disclosure [Abstract]	'
Income Taxes	'
	Income taxes
	Our effective tax rates including the effects of period-specific events, were:


		Three months ended September 30,				Nine months ended September 30,
		2013		2012		2013		2012

	Effective tax rate	43	%	39	%	41.7	%	44.6	%
	The increase in the effective tax rate during the three months ended September 30, 2013 when compared to the same period in 2012 was due to an increase in nondeductible compensation of certain executive officers, a reduction in the 2012 benefit from research and development credits, and an increase in the proportional earnings during the three months ended September 30, 2013 as compared to the same period in 2012 relative to the estimated full year earnings for the respective periods.
	The decrease in the effective tax rate during the nine months ended September 30, 2013 when compared to the same period in 2012 was primarily due to an increase in the benefit from research and development credits and a decrease in nondeductible acquisition costs, partially offset by an increase in nondeductible compensation of certain executive officers and an increase in pretax income. The research and development credits were reinstated in January 2013 with retrospective application to the 2012 tax year. The provision for income taxes differs from the tax computed at the U.S. federal statutory income tax rate of 35.0% due primarily to research and development tax credits, which were partially offset by foreign loss jurisdictions where we have determined a valuation allowance is appropriate, as well as state taxes. Our effective income tax rate may fluctuate quarterly as a result of factors, including transactions entered into, changes in the geographic distribution of our earnings or losses, our assessment of certain tax contingencies, valuation allowances, and changes in tax law in jurisdictions where we conduct business.
	We have deferred tax assets for federal, state, and international net operating loss carryforwards and state tax credits. The federal and state net operating loss carryforwards are subject to various Internal Revenue Code limitations and applicable state tax laws. The foreign net operating loss carryforwards, a portion of the state net operating loss carryforwards and a portion of state tax credits have a valuation reserve due to the uncertainty of realizing such carryforwards and credits in the future.
	The total amount of unrecognized tax benefit that, if recognized, would favorably affect the effective tax rate, was $4.0 million at September 30, 2013 and $3.8 million at December 31, 2012.

StockBased_Compensation

Stock-Based Compensation	9 Months Ended
	Sep. 30, 2013
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]	'
Stock-Based Compensation	'
	Stock-based compensation
	Stock-based compensation expense is allocated to cost of revenue and operating expenses on the consolidated statements of comprehensive income based on the revenue stream to which the employee contributes. The following table summarizes stock-based compensation expense:


		Three months ended September 30,				Nine months ended September 30,
	(in thousands)	2013		2012		2013		2012

	Included in cost of revenue:
	Cost of subscriptions	$	340	$	308	$	755	$	734

	Cost of services	468		854		1,905		1,911

	Cost of maintenance	100		101		356		301

	Total included in cost of revenue	908		1,263		3,016		2,946

	Included in operating expenses:
	Sales and marketing	512		714		1,755		1,734

	Research and development	762		980		2,977		2,478

	General and administrative	890		1,874		5,220		7,297

	Total included in operating expenses	2,164		3,568		9,952		11,509

	Total	$	3,072	$	4,831	$	12,968	$	14,455

Stockholders_Equity

Stockholders' Equity	9 Months Ended
	Sep. 30, 2013
Equity [Abstract]	'
Stockholders' Equity	'
	Stockholders’ equity
	Dividends
	In February 2013, our Board of Directors approved an annual dividend of $0.48 per share. The following table provides information with respect to quarterly dividends paid on common stock during the nine months ended September 30, 2013.


	Declaration Date		Dividend per Share			Record Date		Payable Date

	Feb-13		$	0.12		February 28		March 15

	May-13		$	0.12		May 28		June 14

	Aug-13		$	0.12		28-Aug		13-Sep

	In November 2013, our Board of Directors declared a fourth quarter dividend of $0.12 per share payable on December 13, 2013, to stockholders of record on November 27, 2013.
	Changes in accumulated other comprehensive loss by component
	The changes in accumulated other comprehensive loss by component, consisted of the following:


	(in thousands)	Gains and losses on cash flow hedges			Foreign currency translation adjustment				Total

	Balance at December 31, 2012	$	(791	)	$	(1,182	)		$	(1,973	)
	Other comprehensive (loss) income before reclassifications	(141		)	113				(28		)

	Amounts reclassified from accumulated other comprehensive loss to interest expense	592			—				592

	Net current-period other comprehensive income	451			113				564

	Balance at September 30, 2013	$	(340	)	$	(1,069	)		$	(1,409	)

Segment_Information

Segment Information	9 Months Ended
	Sep. 30, 2013
Segment Reporting [Abstract]	'
Segment Information	'
	Segment information
	As of September 30, 2013, our reportable segments were the Enterprise Customer Business Unit, or the ECBU, the General Markets Business Unit, or the GMBU, the International Business Unit, or the IBU, and Target Analytics. Following is a description of each reportable segment:

	•	The ECBU is focused on marketing, sales, delivery and support to large and/or strategic customers, specifically identified prospects and customers in North America;


	•	The GMBU is focused on marketing, sales, delivery and support to all emerging and mid-sized prospects and customers in North America;


	•	The IBU is focused on marketing, sales, delivery and support to all prospects and customers outside of North America; and


	•	Target Analytics is primarily focused on marketing, sales and delivery of analytic services to all prospects and customers in North America.
	Our chief operating decision maker is our chief executive officer, or CEO. The CEO reviews financial information presented on an operating segment basis for the purposes of making certain operating decisions and assessing financial performance. The CEO uses internal financial reports that provide segment revenues and operating income, excluding stock-based compensation expense, amortization expense, depreciation expense, research and development expense and certain corporate sales, marketing, general and administrative expenses. Currently, the CEO believes that the exclusion of these costs allows for a better understanding of the operating performance of the operating units and management of other operating expenses and cash needs. The CEO does not review any segment balance sheet information.


	We have recast our segment disclosures for the three and nine months ended September 30, 2012, to present them on a consistent basis with the current year. During 2013, we changed our methodology for allocating revenue and expenses to our reportable segments to provide further precision in those allocations. Summarized reportable segment financial results, were as follows:


		Three months ended September 30,					Nine months ended September 30,
	(in thousands)	2013		2012			2013		2012

	Revenue by segment:
	ECBU	$	49,287	$	46,188		$	143,241	$	121,678

	GMBU	55,753		54,664			164,695		148,198

	IBU	10,781		10,586			30,807		29,587

	Target Analytics	12,033		11,034			30,165		27,901

	Other(1)	—		—			37		4

	Total revenue	$	127,854	$	122,472		$	368,945	$	327,368

	Segment operating income(2):
	ECBU	$	26,685	$	21,417		$	76,823	$	53,212

	GMBU	32,985		32,993			98,532		88,858

	IBU	2,904		1,555			6,142		3,698

	Target Analytics	6,311		6,087			13,222		13,040

	Other(1)	46		60			336		345

		68,931		62,112			195,055		159,153

	Less:
	Corporate unallocated costs(3)	41,729		45,540			126,641		123,509

	Stock-based compensation costs	3,072		4,831			12,968		14,455

	Amortization expense	6,122		5,556			18,526		11,629

	Interest expense, net	1,378		1,938			4,532		3,511

	Other expense (income), net	140		(382		)	346		66

	Income before provision for income taxes	$	16,490	$	4,629		$	32,042	$	5,983


	-1	Other includes revenue and the related costs from the sale of products and services not directly attributable to an operating segment.

-2	Segment operating income includes direct, controllable costs related to the sale of products and services by the reportable segment, except for IBU, which includes operating costs from our foreign locations such as sales, marketing, general, administrative, depreciation and facilities costs.

-3	Corporate unallocated costs includes research and development, depreciation expense, and certain corporate sales, marketing, general and administrative expenses.

Restructuring

Restructuring	9 Months Ended
	Sep. 30, 2013
Restructuring and Related Activities [Abstract]	'
Restructuring	'
	Restructuring
	During 2012, in an effort to consolidate our operating locations, we decided not to renew our lease for office space in San Diego, CA, which matured on June 30, 2013. As a result, we initiated a plan to transition most of our operations based in San Diego, CA to our Austin, TX location, which we substantially completed in June 2013 when the lease matured.
	The following table summarizes our restructuring costs related to our San Diego office transition as of September 30, 2013:


		Total costs expected to be incurred		Costs incurred during the three months ended		Costs incurred during the nine months ended			Cumulative costs incurred as of

	(in thousands)			September 30, 2013
	By component:
	Employee severance and retention costs	$	295	$	—	$	120		$	295

	Employee relocation costs	159		83		159			159

		454		83		279			454

	By reportable segment:
	Other	$	454	$	83	$	279		$	454

	The change in our liability related to our San Diego office transition during the nine months ended September 30, 2013, consisted of the following:


		Accrued at		Increases for incurred costs		Costs paid			Accrued at

	(in thousands)	December 31, 2012							September 30, 2013

	Employee severance and retention costs	$	175	$	120	$	(295	)	$	—

	Employee relocation costs	—		159		(159		)	—

		$	175	$	279	$	(454	)	$	—

	In January 2013, we implemented a realignment of our workforce in response to changes in the nonprofit industry and global economy. The realignment included a reduction in workforce of approximately 135 positions. The cost associated with this realignment was substantially incurred during the first nine months of 2013.
	The following table summarizes our restructuring costs related to the reduction in workforce as of September 30, 2013:


		Total costs expected to be incurred		Costs incurred during the three months ended		Costs incurred during the nine months ended			Cumulative costs incurred as of

	(in thousands)			September 30, 2013
	By component:
	Employee severance costs	$	3,187	$	27	$	3,187		$	3,187

	By reportable segment:
	ECBU	$	828	$	—	$	828		$	828

	GMBU	290		—		290			290

	Target Analytics	136		—		136			136

	Other	1,933		27		1,933			1,933

		$	3,187	$	27	$	3,187		$	3,187

	The change in our liability related to the reduction in workforce during the nine months ended September 30, 2013, consisted of the following:


		Accrued at		Increases for incurred costs		Costs paid			Accrued at

	(in thousands)	December 31, 2012							September 30, 2013

	Employee severance costs	$	—	$	3,187	$	(3,187	)	$	—

Summary_Of_Significant_Account1

Summary Of Significant Accounting Policies (Policies)

9 Months Ended

Sep. 30, 2013

Accounting Policies [Abstract]

Unaudited interim consolidated financial statements

The accompanying interim consolidated financial statements have been prepared pursuant to the rules and regulations of the United States Securities and Exchange Commission (SEC) for interim financial reporting. These consolidated statements are unaudited and, in the opinion of management, include all adjustments (consisting of normal recurring adjustments and accruals) necessary to state fairly the consolidated balance sheets, consolidated statements of comprehensive income, consolidated statements of cash flows and consolidated statements of stockholders’ equity, for the periods presented in accordance with accounting principles generally accepted in the United States (GAAP). The consolidated balance sheet at December 31, 2012, has been derived from the audited consolidated financial statements at that date. Operating results for the three and nine months ended September 30, 2013 and cash flows for the nine months ended September 30, 2013 are not necessarily indicative of the results that may be expected for the fiscal year ending December 31, 2013, or any other future period. Certain information and footnote disclosures normally included in annual financial statements prepared in accordance with GAAP have been omitted in accordance with the rules and regulations for interim reporting of the SEC. These interim consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto included in our Annual Report on Form 10-K for the year ended December 31, 2012, and other forms filed with the SEC from time to time.

Basis of consolidation

The consolidated financial statements include the accounts of Blackbaud, Inc. and its wholly-owned subsidiaries. All significant intercompany balances and transactions have been eliminated in consolidation.

Use of estimates

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions. These estimates and assumptions affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements, as well as the reported amounts of revenues and expenses during the reporting periods. On an ongoing basis, we reconsider and evaluate our estimates and assumptions, including those that impact revenue recognition, long-lived and intangible assets and goodwill, stock-based compensation, the provision for income taxes, capitalization of software development costs, our allowance for sales returns and doubtful accounts, deferred sales commissions, accounting for business combinations and loss contingencies. Changes in the facts or circumstances underlying these estimates could result in material changes and actual results could materially differ from these estimates.

Revenue recognition

Our revenue is primarily generated from the following sources: (i) charging for the use of our software products in a hosted environment; (ii) selling perpetual licenses of our software products; (iii) providing professional services including implementation, training, consulting, analytic, hosting and other services; and (iv) providing software maintenance and support services.

We recognize revenue when all of the following conditions are met:

•Persuasive evidence of an arrangement exists;

•The product or services have been delivered;

•The fee is fixed or determinable; and

•Collection of the resulting receivable is probable.

Determining whether and when these criteria have been met can require significant judgment and estimates. We deem acceptance of an agreement to be evidence of an arrangement. Delivery of our services occurs when the services have been performed. Delivery of our products occurs when the product is shipped or transmitted, and title and risk of loss have transferred to the customers. Our typical agreements do not include customer acceptance provisions; however, if acceptance provisions are provided, delivery is deemed to occur upon acceptance. We consider the fee to be fixed or determinable unless the fee is subject to refund or adjustment or is not payable within our standard payment terms. Payment terms greater than 90 days are considered to be beyond our customary payment terms. Collection is deemed probable if we expect that the customer will be able to pay amounts under the arrangement as they become due. If we determine that collection is not probable, we defer revenue recognition until collection. Revenue is recognized net of sales returns and allowances.

We follow guidance provided in ASC 605-45, Principal Agent Considerations, which states that determining whether a company should recognize revenue based on the gross amount billed to a customer or the net amount retained is a matter of judgment that depends on the facts and circumstances of the arrangement and that certain factors should be considered in the evaluation.

Subscriptions

We provide hosting services to customers who have purchased perpetual rights to certain of our software products (hosting services). Revenue from hosting services, as well as data enrichment services, data management services and online training programs, is recognized ratably beginning on the activation date over the term of the agreement, which generally ranges from one to three years. Any related set-up fees are recognized ratably over the estimated period that the customer benefits from the related hosting service.

We make certain of our software products available for use in hosted application arrangements without licensing perpetual rights to the software (hosted applications). Revenue from hosted applications is recognized ratably beginning on the activation date over the term of the agreement, which generally ranges from one to three years. Any revenue related to upfront activation, set-up or implementation fees is recognized ratably over the estimated period that the customer benefits from the related hosted application. Direct and incremental costs relating to activation, set-up and implementation for hosted applications are capitalized until the hosted application is deployed and in use, and then expensed over the estimated period that the customer benefits from the related hosted application.

For arrangements that have multiple elements and do not include software licenses, we allocate arrangement consideration at the inception of the arrangement to those elements that qualify as separate units of accounting. The arrangement consideration is allocated to the separate units of accounting based on relative selling price method in accordance with the selling price hierarchy, which includes: (i) vendor specific objective evidence (VSOE) if available; (ii) third-party evidence (TPE) if VSOE is not available; and (iii) best estimate of selling price (BESP) if neither VSOE nor TPE is available. In general, we use VSOE to allocate the selling price to subscription and service deliverables.

We offer certain payment processing services with the assistance of third-party vendors. When we are the primary obligor in a transaction, have latitude in establishing prices and are the party determining the service specifications or have several but not all of these indicators, we record the revenue on a gross basis. Otherwise, we record revenue associated with the related subscribers on a net basis, netting the cost of revenue associated with the service against the gross amount billed the customer and record the net amount as revenue.

Revenue from transaction processing fees is recognized when the service is provided and the amounts are determinable. Revenue directly associated with processing donations for customers are included in subscriptions revenue, net of related transaction costs.

License fees

We sell software licenses with maintenance, varying levels of professional services and, in certain instances, with hosting services. We allocate revenue to each of the elements in these arrangements using the residual method under which we first allocate revenue to the undelivered elements, typically the non-software license components, based on objective evidence of the fair value of the various elements. We determine the fair value of the various elements using different methods. Fair value for maintenance services associated with software licenses is based upon renewal rates stated in the agreements with customers, which vary according to the level of support service provided under the maintenance program. Fair value of professional services and other products and services is based on sales of these products and services to other customers when sold on a stand-alone basis. Any remaining revenue is allocated to the delivered elements which is normally the software license in the arrangement.

When a software license is sold with software customization services, generally the services are to provide customer support for assistance in creating special reports and other enhancements that will assist with efforts to improve operational efficiency and/or to support business process improvements. These services are generally not essential to the functionality of the software. However, when software customization services are considered essential to the functionality of the software, we recognize revenue for both the software license and the services using the percentage-of-completion method.

Services

We generally bill consulting, installation and implementation services based on hourly rates plus reimbursable travel-related expenses. Revenue is recognized for these services over the period the services are performed.

We recognize analytic services revenue from donor prospect research engagements, the sale of lists of potential donors, benchmarking studies and data modeling service engagements upon delivery. In arrangements where we provide customers the right to updates to the lists during the contract period, revenue is recognized ratably over the contract period.

We sell training at a fixed rate for each specific class at a per attendee price or at a packaged price for several attendees, and recognize the related revenue upon the customer attending and completing training. Additionally, we sell fixed-rate programs, which permit customers to attend unlimited training over a specified contract period, typically one year, subject to certain restrictions, and revenue is recognized ratably over the contract period.

Maintenance

We recognize revenue from maintenance services ratably over the contract term, typically one year. Maintenance contracts are at rates that vary according to the level of the maintenance program and are generally renewable annually. Maintenance contracts also include the right to unspecified product upgrades on an if-and-when available basis. Certain support services are sold in prepaid units of time and recognized as revenue upon their usage.

Deferred revenue

To the extent that our customers are billed for the above described services in advance of delivery, we record such amounts in deferred revenue.

Goodwill

The change in goodwill for each reportable segment during the nine months ended September 30, 2013, consisted of the following:

(in thousands)

ECBU

GMBU

IBU

Target Analytics

Other

Total

Balance at December 31, 2012

148,322

75,149

6,311

33,177

2,096

265,055

Additions related to business combinations

—

413

—

413

Adjustments related to prior year business combinations

(494

)

(193

)

—

(687

)

Effect of foreign currency translation

—

(142

)

—

(142

)

Balance at September 30, 2013

147,828

74,956

6,582

33,177

2,096

264,639

Amortization expense

Amortization expense related to finite-lived intangible assets acquired in business combinations is allocated to cost of revenue and operating expenses on the consolidated statements of comprehensive income based on the revenue stream to which the asset contributes.

Recently adopted accounting pronouncements

Effective January 1, 2013, we adopted ASU 2013-02, Comprehensive Income (Topic 220), Reporting of Amounts Reclassified Out of Accumulated Other Comprehensive Income, which requires that entities provide information about the amounts reclassified out of accumulated other comprehensive income by component. In addition, entities are required to present, either on the face of the statement where net income is presented or in the notes, significant amounts reclassified out of accumulated other comprehensive income by the respective line items of net income but only if the amount reclassified is required under GAAP to be reclassified to net income in its entirety in the same reporting period. For other amounts that are not required under GAAP to be reclassified in their entirety to net income, entities are required to cross-reference to other disclosures required under GAAP that provide additional detail about those amounts. The adoption of ASU 2013-02 did not have a material impact on our consolidated financial statements. We have presented the amounts reclassified out of accumulated other comprehensive income by component in Note 8 and Note 12 to our consolidated financial statements.

Effective January 1, 2013, we adopted ASU 2012-02, Intangibles - Goodwill and Other (Topic 350), Testing Indefinite-Lived Intangible Assets for Impairment, which simplifies how entities test indefinite-lived intangible assets for impairment. ASU 2012-02 permits an entity to first assess qualitative factors to determine whether it is more likely than not that an indefinite-lived intangible asset is impaired as a basis for determining whether it is necessary to perform the quantitative impairment test currently required by ASC Topic 350-30 on general intangibles other than goodwill. The adoption of ASU 2012-02 did not have a material impact on our consolidated financial statements.

Recently issued accounting pronouncements

In July 2013, the FASB issued ASU 2013-11, Income Taxes (Topic 740), Presentation of an Unrecognized Tax Benefit When a Net Operating Loss Carryforward, a Similar Tax Loss, or a Tax Credit Carryforward Exists. Under ASU 2013-11, an unrecognized tax benefit, or a portion of an unrecognized tax benefit, should be presented in the financial statements as a reduction to a deferred tax asset for a net operating loss carryforward or a similar tax loss, or a tax credit carryforward, except as follows. To the extent a net operating loss carryforward, a similar tax loss, or a tax credit carryforward is not available at the reporting date under the tax law of the applicable jurisdiction to settle any additional income taxes that would result from the disallowance of a tax position or the tax law of the applicable jurisdiction does not require the entity to use, and the entity does not intend to use, the deferred tax asset for such purpose, the unrecognized tax benefit should be presented in the financial statements as a liability and should not be combined with deferred tax assets. ASU 2013-11 is effective for fiscal years and interim periods within those years, beginning after December 15, 2013. Early adoption is permitted. We do not anticipate any material impact from the adoption of ASU 2013-11.

Legal contingencies

We are subject to legal proceedings and claims that arise in the ordinary course of business. We record an accrual for a contingency when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated.

Summary_Of_Significant_Account2

Summary Of Significant Accounting Policies (Tables)	9 Months Ended
	Sep. 30, 2013
Accounting Policies [Abstract]	'
Change In Goodwill By Reportable Segment	'
	The change in goodwill for each reportable segment during the nine months ended September 30, 2013, consisted of the following:


	(in thousands)	ECBU			GMBU			IBU			Target Analytics		Other		Total
	Balance at December 31, 2012	$	148,322		$	75,149		$	6,311		$	33,177	$	2,096	$	265,055

	Additions related to business combinations	—			—			413			—		—		413

	Adjustments related to prior year business combinations	(494		)	(193		)	—			—		—		(687		)

	Effect of foreign currency translation	—			—			(142		)	—		—		(142		)

	Balance at September 30, 2013	$	147,828		$	74,956		$	6,582		$	33,177	$	2,096	$	264,639

Summary Of Amortization Expense	'
	The following table summarizes amortization expense:


		Three months ended September 30,						Nine months ended September 30,
	(in thousands)	2013			2012			2013			2012

	Included in cost of revenue:
	Cost of license fees	$	87		$	119		$	334		$	366

	Cost of subscriptions	4,657			4,044			13,968			7,732

	Cost of services	631			571			1,897			1,450

	Cost of maintenance	114			114			342			608

	Cost of other revenue	19			18			57			56

	Total included in cost of revenue	5,508			4,866			16,598			10,212

	Included in operating expenses	614			690			1,928			1,417

	Total	$	6,122		$	5,556		$	18,526		$	11,629

Schedule of Finite-Lived Intangible Assets, Future Amortization Expense	'
	The following table outlines the estimated future amortization expense for each of the next five years for our finite-lived intangible assets as of September 30, 2013:


	Year ending December 31,	Amortization

	(in thousands)	expense

	2013 - remaining	$	6,074

	2014	22,601

	2015	22,227

	2016	21,819

	2017	19,501

	Total	$	92,222

Business_Combinations_Tables

Business Combinations (Tables)	9 Months Ended
Business Combinations (Tables)	Sep. 30, 2013
Business Combinations [Abstract]	'
Purchase price allocation	'
	The following table summarizes the allocation of the purchase price based on the estimated fair value of the assets acquired and the liabilities assumed:


	(in thousands)
	Net working capital, excluding deferred revenue	$	57,062
	Net working capital, excluding deferred revenue	$	57,062
	Property and equipment	6,591
	Property and equipment	6,591
	Other long term assets	75
	Other long term assets	75
	Deferred revenue	(7,847		)
	Deferred tax liability	(33,181		)
	Intangible assets and liabilities	139,650
	Intangible assets and liabilities	139,650
	Goodwill	173,324
	Goodwill	173,324
		$	335,674
		$	335,674
Acquired intangible assets	'
	The acquisition resulted in the identification of the following identifiable intangible assets:


		Intangible assets acquired			Weighted average amortization period
		Intangible assets acquired			Weighted average amortization period
		(in thousands)			(in years)
		(in thousands)			(in years)
	Customer relationships	$	53,000		15
	Customer relationships	$	53,000		15
	Marketing assets	7,800			7
	Marketing assets	7,800			7
	Acquired technology	69,000			8
	Acquired technology	69,000			8
	In-process research and development	9,100			7
	In-process research and development	9,100			7
	Non-compete agreements	1,440			2
	Non-compete agreements	1,440			2
	Unfavorable leasehold interests	(690		)	7
		$	139,650
		$	139,650
Convio pro forma condensed consolidated results of operations	'
	The following unaudited pro forma condensed consolidated results of operations assume that the acquisition of Convio occurred on January 1, 2012. This unaudited pro forma financial information does not reflect any adjustments for anticipated synergies resulting from the acquisition and should not be relied upon as being indicative of the historical results that would have been attained had the transaction been consummated as of January 1, 2012, or of the results that may occur in the future.


		Three months ended September 30,					Nine months ended September 30,
	(in thousands, except per share amounts)	2013			2012		2013		2012
	(in thousands, except per share amounts)	2013			2012		2013		2012
	Revenue	$	127,854		$	122,472	$	368,945	$	356,836
	Revenue	$	127,854		$	122,472	$	368,945	$	356,836
	Net income (loss)	$	9,393		$	2,825	$	18,682	$	(3,154	)
	Net income (loss)	$	9,393		$	2,825	$	18,682	$	(3,154	)
	Basic earnings (loss) per share	$	0.21		$	0.06	$	0.42	$	(0.07	)
	Basic earnings (loss) per share	$	0.21		$	0.06	$	0.42	$	(0.07	)
	Diluted earnings (loss) per share	$	0.21		$	0.06	$	0.41	$	(0.07	)
	Diluted earnings (loss) per share	$	0.21		$	0.06	$	0.41	$	(0.07	)

Earnings_Per_Share_Tables

Earnings Per Share (Tables)	9 Months Ended
	Sep. 30, 2013
Earnings Per Share [Abstract]	'
Computation Of Basic And Diluted Earnings Per Share	'
	The following table sets forth the computation of basic and diluted earnings per share:


		Three months ended September 30,						Nine months ended September 30,
	(in thousands, except share and per share amounts)	2013			2012			2013		2012

	Numerator:
	Net income, as reported	$	9,393		$	2,825		$	18,682	$	3,313

	Denominator:
	Weighted average common shares	44,735,425			44,172,836			44,583,623		44,077,911

	Add effect of dilutive securities:
	Employee equity-based compensation	833,850			545,265			748,994		572,117

	Weighted average common shares assuming dilution	45,569,275			44,718,101			45,332,617		44,650,028

	Earnings per share:
	Basic	$	0.21		$	0.06		$	0.42	$	0.08

	Diluted	$	0.21		$	0.06		$	0.41	$	0.07

Anti-Dilutive Securities	'
	The following shares and potential shares underlying stock-based awards were not included in diluted earnings per share because their inclusion would have been anti-dilutive:


		Three months ended September 30,					Nine months ended September 30,
		2013		2012			2013		2012

	Shares excluded from calculations of diluted earnings per share	44,728		604,243			56,604		121,488

Prepaid_Expenses_And_Other_Ass1

Prepaid Expenses And Other Assets (Tables)	9 Months Ended
	Sep. 30, 2013
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]	'
Components Of Prepaid Expenses And Other Assets	'
	Prepaid expenses and other assets consisted of the following as of:


	(in thousands)	September 30, 2013		December 31, 2012

	Deferred sales commissions	$	19,116	$	18,142

	Prepaid software maintenance	6,603		5,530

	Taxes, prepaid and receivable	821		7,398

	Deferred professional services costs	7,759		8,057

	Other assets	14,422		11,306

	Total prepaid expenses and other assets	48,721		50,433

	Less: Long-term portion	18,435		9,844

	Total prepaid expenses and other current assets	$	30,286	$	40,589

Accrued_Expenses_And_Other_Lia1

Accrued Expenses And Other Liabilities (Tables)	9 Months Ended
	Sep. 30, 2013
Accrued Expenses And Other Current Liabilities [Abstract]	'
Components Of Accrued Expenses And Other Liabilities	'
	Accrued expenses and other liabilities consisted of the following as of:


	(in thousands)	September 30, 2013		December 31, 2012

	Taxes payable	$	5,433	$	7,607

	Accrued commissions and salaries	6,776		5,905

	Accrued bonuses	7,835		11,966

	Customer credit balances	2,503		4,577

	Accrued software and maintenance	2,031		3,875

	Unrecognized tax benefit	3,970		3,846

	Other liabilities	16,853		13,501

	Total accrued expenses and other liabilities	45,401		51,277

	Less: Long-term portion	5,850		5,281

	Total accrued expenses and other current liabilities	$	39,551	$	45,996

Debt_Tables

Debt (Tables)	9 Months Ended
	Sep. 30, 2013
Debt Disclosure [Abstract]	'
Schedule of Long-term Debt Instruments	'
	The following table summarizes our debt balances and the related effective interest rate which includes our interest cost incurred and the effect of interest rate swap agreements.


		Debt balance at				Effective interest rate at
	(in thousands, except percentages)	September 30, 2013		December 31, 2012		September 30, 2013		December 31, 2012

	Credit facility:
	Revolving credit loans	$	88,700	$	123,000	2.29	%	2.68	%

	Term loans	85,000		92,500		2.64	%	3.14	%

	Total debt	173,700		215,500		2.46	%	2.88	%

	Less: Debt, current portion	12,500		10,000		2.64	%	3.14	%

	Debt, net of current portion	$	161,200	$	205,500	2.45	%	2.86	%

Schedule of Maturities of Long-term Debt	'
	As of September 30, 2013, the required annual maturities related to our credit facility were as follows:


	Year ending December 31,	Annual maturities
	(in thousands)
	2013 - remaining	$	2,500

	2014	13,750

	2015	15,000

	2016	15,000

	2017	127,450

	Total required maturities	$	173,700

Derivative_Instruments_Tables

Derivative Instruments (Tables)	9 Months Ended
	Sep. 30, 2013
Derivative Instruments and Hedging Activities Disclosure [Abstract]	'
Fair values of derivative instruments	'
	The fair values of our derivative instruments were as follows as of:


				Liability fair value at
	(in thousands)	Balance sheet location		September 30, 2013			31-Dec-12

	Derivative instruments designated as hedging instruments:
	Interest rate swaps, current portion	Accrued expenses and other current liabilities		$	85		$	—

	Interest rate swaps, long-term portion	Other liabilities		472			1,296

	Total derivative instruments designated as hedging instruments			$	557		$	1,296

Effects of derivative instruments in cash flow hedging relationships	'
	The effects of derivative instruments in cash flow hedging relationships were as follows:


		Loss recognized in accumulated other comprehensive loss as of				Location of loss reclassified from accumulated other comprehensive loss into income	Amount reclassified from accumulated other comprehensive loss into income

		30-Sep-13					Three months ended September 30,		Nine months ended September 30,

	(in thousands)						2013		2013

	Interest rate swaps	$	557			Interest expense	$	203	$	592


		30-Sep-12					Three months ended September 30,		Nine months ended September 30,

							2012		2012

	Interest rate swaps	$	1,447			Interest expense	$	194	$	258

Commitments_And_Contingencies_

Commitments And Contingencies (Tables)	9 Months Ended
	Sep. 30, 2013
Commitments and Contingencies Disclosure [Abstract]	'
Future Minimum Lease Commitments Related To Operating Leases	'
	As of September 30, 2013, the future minimum lease commitments related to lease agreements, net of related sublease commitments and lease incentives, were as follows:


	Year ending December 31,	Operating

	(in thousands)	leases

	2013 – remaining	$	2,355

	2014	10,038

	2015	9,875

	2016	9,556

	2017	9,596

	Thereafter	51,183

	Total minimum lease payments	$	92,603

Income_Taxes_Tables

Income Taxes (Tables)	9 Months Ended
	Sep. 30, 2013
Income Tax Disclosure [Abstract]	'
Schedule Of Effective Income Tax Rate	'
	Our effective tax rates including the effects of period-specific events, were:


		Three months ended September 30,				Nine months ended September 30,
		2013		2012		2013		2012

	Effective tax rate	43	%	39	%	41.7	%	44.6	%

StockBased_Compensation_Tables

Stock-Based Compensation (Tables)	9 Months Ended
	Sep. 30, 2013
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]	'
Summary Of Stock-Based Compensation Expense	'
	The following table summarizes stock-based compensation expense:


		Three months ended September 30,				Nine months ended September 30,
	(in thousands)	2013		2012		2013		2012

	Included in cost of revenue:
	Cost of subscriptions	$	340	$	308	$	755	$	734

	Cost of services	468		854		1,905		1,911

	Cost of maintenance	100		101		356		301

	Total included in cost of revenue	908		1,263		3,016		2,946

	Included in operating expenses:
	Sales and marketing	512		714		1,755		1,734

	Research and development	762		980		2,977		2,478

	General and administrative	890		1,874		5,220		7,297

	Total included in operating expenses	2,164		3,568		9,952		11,509

	Total	$	3,072	$	4,831	$	12,968	$	14,455

Stockholders_Equity_Tables

Stockholders' Equity (Tables)	9 Months Ended
	Sep. 30, 2013
Equity [Abstract]	'
Schedule of dividends payable	'
	The following table provides information with respect to quarterly dividends paid on common stock during the nine months ended September 30, 2013.


	Declaration Date		Dividend per Share			Record Date		Payable Date

	Feb-13		$	0.12		February 28		March 15

	May-13		$	0.12		May 28		June 14

	Aug-13		$	0.12		28-Aug		13-Sep

Schedule of changes in accumulated other comprehensive loss by component	'
	The changes in accumulated other comprehensive loss by component, consisted of the following:


	(in thousands)	Gains and losses on cash flow hedges			Foreign currency translation adjustment				Total

	Balance at December 31, 2012	$	(791	)	$	(1,182	)		$	(1,973	)
	Other comprehensive (loss) income before reclassifications	(141		)	113				(28		)

	Amounts reclassified from accumulated other comprehensive loss to interest expense	592			—				592

	Net current-period other comprehensive income	451			113				564

	Balance at September 30, 2013	$	(340	)	$	(1,069	)		$	(1,409	)

Segment_Information_Tables

Segment Information (Tables)	9 Months Ended
	Sep. 30, 2013
Segment Reporting [Abstract]	'
Reportable Segment Financial Results	'
	Summarized reportable segment financial results, were as follows:


		Three months ended September 30,					Nine months ended September 30,
	(in thousands)	2013		2012			2013		2012

	Revenue by segment:
	ECBU	$	49,287	$	46,188		$	143,241	$	121,678

	GMBU	55,753		54,664			164,695		148,198

	IBU	10,781		10,586			30,807		29,587

	Target Analytics	12,033		11,034			30,165		27,901

	Other(1)	—		—			37		4

	Total revenue	$	127,854	$	122,472		$	368,945	$	327,368

	Segment operating income(2):
	ECBU	$	26,685	$	21,417		$	76,823	$	53,212

	GMBU	32,985		32,993			98,532		88,858

	IBU	2,904		1,555			6,142		3,698

	Target Analytics	6,311		6,087			13,222		13,040

	Other(1)	46		60			336		345

		68,931		62,112			195,055		159,153

	Less:
	Corporate unallocated costs(3)	41,729		45,540			126,641		123,509

	Stock-based compensation costs	3,072		4,831			12,968		14,455

	Amortization expense	6,122		5,556			18,526		11,629

	Interest expense, net	1,378		1,938			4,532		3,511

	Other expense (income), net	140		(382		)	346		66

	Income before provision for income taxes	$	16,490	$	4,629		$	32,042	$	5,983


	-1	Other includes revenue and the related costs from the sale of products and services not directly attributable to an operating segment.

	-2	Segment operating income includes direct, controllable costs related to the sale of products and services by the reportable segment, except for IBU, which includes operating costs from our foreign locations such as sales, marketing, general, administrative, depreciation and facilities costs.

	-3	Corporate unallocated costs includes research and development, depreciation expense, and certain corporate sales, marketing, general and administrative expenses.

Restructuring_Tables

Restructuring (Tables)	9 Months Ended
	Sep. 30, 2013
Restructuring and Related Activities [Abstract]	'
Schedule of Restructuring Costs	'
	The following table summarizes our restructuring costs related to our San Diego office transition as of September 30, 2013:


		Total costs expected to be incurred		Costs incurred during the three months ended		Costs incurred during the nine months ended			Cumulative costs incurred as of

	(in thousands)			September 30, 2013
	By component:
	Employee severance and retention costs	$	295	$	—	$	120		$	295

	Employee relocation costs	159		83		159			159

		454		83		279			454

	By reportable segment:
	Other	$	454	$	83	$	279		$	454

	The following table summarizes our restructuring costs related to the reduction in workforce as of September 30, 2013:


		Total costs expected to be incurred		Costs incurred during the three months ended		Costs incurred during the nine months ended			Cumulative costs incurred as of

	(in thousands)			September 30, 2013
	By component:
	Employee severance costs	$	3,187	$	27	$	3,187		$	3,187

	By reportable segment:
	ECBU	$	828	$	—	$	828		$	828

	GMBU	290		—		290			290

	Target Analytics	136		—		136			136

	Other	1,933		27		1,933			1,933

		$	3,187	$	27	$	3,187		$	3,187

Schedule of Restructuring Reserve by Type of Cost	'
	The change in our liability related to the reduction in workforce during the nine months ended September 30, 2013, consisted of the following:


		Accrued at		Increases for incurred costs		Costs paid			Accrued at

	(in thousands)	December 31, 2012							September 30, 2013

	Employee severance costs	$	—	$	3,187	$	(3,187	)	$	—

	The change in our liability related to our San Diego office transition during the nine months ended September 30, 2013, consisted of the following:


		Accrued at		Increases for incurred costs		Costs paid			Accrued at

	(in thousands)	December 31, 2012							September 30, 2013

	Employee severance and retention costs	$	175	$	120	$	(295	)	$	—

	Employee relocation costs	—		159		(159		)	—

		$	175	$	279	$	(454	)	$	—

Organization_Details

Organization (Details)	9 Months Ended
	Sep. 30, 2013
	Customers
Organization, Consolidation and Presentation of Financial Statements [Abstract]	'
Number of active customers distributed across verticals	29,000

Summary_Of_Significant_Account3

Summary Of Significant Accounting Policies (Narrative) (Details)	9 Months Ended
	Sep. 30, 2013
Significant Accounting Policies [Line Items]	'
Contract term (in years) of the maintenance services	'1 year
Minimum [Member]	'
Significant Accounting Policies [Line Items]	'
Recognition period (in years) of revenue from hosted services	'1 year
Recognition period (in years) of revenue from hosted applications	'1 year
Maximum [Member]	'
Significant Accounting Policies [Line Items]	'
Number of days to exceed for customary payment terms	'90 days
Recognition period (in years) of revenue from hosted services	'3 years
Recognition period (in years) of revenue from hosted applications	'3 years

Summary_Of_Significant_Account4

Summary Of Significant Accounting Policies (Change In Goodwill By Reportable Segment) (Details) (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013
Goodwill [Line Items]	'
Beginning Balance	$265,055
Additions related to business combinations	413
Adjustments related to prior year business combinations	-687
Effect of foreign currency translation	-142
Ending Balance	264,639
ECBU [Member]	'
Goodwill [Line Items]	'
Beginning Balance	148,322
Additions related to business combinations	0
Adjustments related to prior year business combinations	-494
Effect of foreign currency translation	0
Ending Balance	147,828
GMBU [Member]	'
Goodwill [Line Items]	'
Beginning Balance	75,149
Additions related to business combinations	0
Adjustments related to prior year business combinations	-193
Effect of foreign currency translation	0
Ending Balance	74,956
IBU [Member]	'
Goodwill [Line Items]	'
Beginning Balance	6,311
Additions related to business combinations	413
Adjustments related to prior year business combinations	0
Effect of foreign currency translation	-142
Ending Balance	6,582
Target Analytics [Member]	'
Goodwill [Line Items]	'
Beginning Balance	33,177
Additions related to business combinations	0
Adjustments related to prior year business combinations	0
Effect of foreign currency translation	0
Ending Balance	33,177
Other [Member]	'
Goodwill [Line Items]	'
Beginning Balance	2,096
Additions related to business combinations	0
Adjustments related to prior year business combinations	0
Effect of foreign currency translation	0
Ending Balance	$2,096

Summary_Of_Significant_Account5

Summary Of Significant Accounting Policies (Summary Of Amortization Expense) (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]	'	'	'	'
Amortization expense	$6,122	$5,556	$18,526	$11,629
Cost Of License Fees [Member]	'	'	'	'
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]	'	'	'	'
Amortization expense	87	119	334	366
Cost Of Subscriptions [Member]	'	'	'	'
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]	'	'	'	'
Amortization expense	4,657	4,044	13,968	7,732
Cost Of Services [Member]	'	'	'	'
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]	'	'	'	'
Amortization expense	631	571	1,897	1,450
Cost Of Maintenance [Member]	'	'	'	'
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]	'	'	'	'
Amortization expense	114	114	342	608
Cost Of Other Revenue [Member]	'	'	'	'
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]	'	'	'	'
Amortization expense	19	18	57	56
Total Included In Cost Of Revenue [Member]	'	'	'	'
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]	'	'	'	'
Amortization expense	5,508	4,866	16,598	10,212
Included In Operating Expenses [Member]	'	'	'	'
Amortization Of Intangible Assets Acquired By Income Statement Location [Line Items]	'	'	'	'
Amortization expense	$614	$690	$1,928	$1,417

Summary_Of_Significant_Account6

Summary Of Significant Accounting Policies (Finite-lived Intangible Assets, Future Amortization) (Details) (USD $)	Sep. 30, 2013
In Thousands, unless otherwise specified	Sep. 30, 2013
Future amortization expense for finite-lived intangible assets:	'
2013 - remaining	$6,074
2014	22,601
2015	22,227
2016	21,819
2017	19,501
Total	$92,222

Business_Combinations_Details

Business Combinations (Details) (USD $)	9 Months Ended			0 Months Ended	12 Months Ended	0 Months Ended
	Sep. 30, 2013	Sep. 30, 2013	Sep. 30, 2013	4-May-12	Dec. 31, 2012	4-May-12	4-May-12
		ECBU [Member]	GMBU [Member]	Convio, Inc [Member]	Convio, Inc [Member]	Convio, Inc [Member]	Convio, Inc [Member]
						ECBU [Member]	GMBU [Member]
Business Acquisition [Line Items]	'	'	'	'	'	'	'
Total cash consideration paid for the acquisitions	'	'	'	$329,800,000	'	'	'
Fair value of unvested equity awards assumed in acquisition	'	'	'	5,900,000	'	'	'
Total paid for the acquisitions	'	'	'	335,700,000	'	'	'
Acquisition-related costs	'	'	'	'	6,400,000	'	'
Borrowings under the credit facility used for the acquisition	'	'	'	312,000,000	'	'	'
Estimated fair value of accounts receivable acquired	'	'	'	12,800,000	'	'	'
Goodwill additions related to business combinations	$413,000	$0	$0	'	'	$124,800,000	$48,500,000

Business_Combinations_Purchase

Business Combinations (Purchase Price Allocation) (Details) (USD $)	Sep. 30, 2013	Dec. 31, 2012	4-May-12
In Thousands, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012	Convio, Inc [Member]
Business Acquisition [Line Items]	'	'	'
Net working capital, excluding deferred revenue	'	'	$57,062
Property and equipment	'	'	6,591
Other long term assets	'	'	75
Deferred revenue	'	'	-7,847
Deferred tax liability	'	'	-33,181
Intangible assets and liabilities	'	'	139,650
Goodwill	264,639	265,055	173,324
Total paid for acquisition	'	'	$335,674

Business_Combinations_Acquired

Business Combinations (Acquired Intangible Assets) (Details) (Convio, Inc [Member], USD $)	0 Months Ended
In Thousands, unless otherwise specified	4-May-12
Acquired Finite-Lived Intangible Assets [Line Items]	'
Finite-lived Intangible Assets Acquired	$139,650
Customer Relationships [Member]	'
Acquired Finite-Lived Intangible Assets [Line Items]	'
Finite-lived Intangible Assets Acquired	53,000
Finite-Lived Intangible Asset, Useful Life	'15 years
Marketing Assets [Member]	'
Acquired Finite-Lived Intangible Assets [Line Items]	'
Finite-lived Intangible Assets Acquired	7,800
Finite-Lived Intangible Asset, Useful Life	'7 years
Acquired Technology [Member]	'
Acquired Finite-Lived Intangible Assets [Line Items]	'
Finite-lived Intangible Assets Acquired	69,000
Finite-Lived Intangible Asset, Useful Life	'8 years
In-process research and development [Member]	'
Acquired Finite-Lived Intangible Assets [Line Items]	'
Finite-lived Intangible Assets Acquired	9,100
Finite-Lived Intangible Asset, Useful Life	'7 years
Non-compete Agreements [Member]	'
Acquired Finite-Lived Intangible Assets [Line Items]	'
Finite-lived Intangible Assets Acquired	1,440
Finite-Lived Intangible Asset, Useful Life	'2 years
Unfavorable leasehold interests [Member]	'
Acquired Finite-Lived Intangible Assets [Line Items]	'
Finite-lived Intangible Assets Acquired	($690)
Finite-Lived Intangible Asset, Useful Life	'7 years

Business_Combinations_Pro_Form

Business Combinations (Pro Forma Financial Information) (Details) (Convio, Inc [Member], USD $)	3 Months Ended		9 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Convio, Inc [Member]	'	'	'	'
Business Acquisition [Line Items]	'	'	'	'
Revenue	$127,854	$122,472	$368,945	$356,836
Net Income (Loss)	$9,393	$2,825	$18,682	($3,154)
Basic earnings (loss) per share (dollars per share)	$0.21	$0.06	$0.42	($0.07)
Diluted earnings (loss) per share (dollars per share)	$0.21	$0.06	$0.41	($0.07)

Earnings_Per_Share_Computation

Earnings Per Share (Computation Of Basic And Diluted Earnings Per Share) (Details) (USD $)	3 Months Ended		9 Months Ended		12 Months Ended
In Thousands, except Share data, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012	Dec. 31, 2012
Earnings Per Share [Abstract]	'	'	'	'	'
Net income (loss), as reported	$9,393	$2,825	$18,682	$3,313	$6,583
Weighted average common shares	44,735,425	44,172,836	44,583,623	44,077,911	'
Employee equity-based compensation	833,850	545,265	748,994	572,117	'
Weighted average common shares assuming dilution	45,569,275	44,718,101	45,332,617	44,650,028	'
Earnings (Loss) Per Share, Basic and Diluted [Abstract]	'	'	'	'	'
Basic	$0.21	$0.06	$0.42	$0.08	'
Diluted	$0.21	$0.06	$0.41	$0.07	'

Earnings_Per_Share_AntiDilutiv

Earnings Per Share (Anti-Dilutive Securities) (Details)	3 Months Ended		9 Months Ended
Earnings Per Share (Anti-Dilutive Securities) (Details)	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Earnings Per Share [Abstract]	'	'	'	'
Shares excluded from calculations of diluted earnings (loss) per share	44,728	604,243	56,604	121,488

Prepaid_Expenses_And_Other_Ass2

Prepaid Expenses And Other Assets (Components Of Prepaid Expenses And Other Assets) (Details) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
Deferred Costs, Capitalized, Prepaid, and Other Assets Disclosure [Abstract]	'	'
Deferred sales commissions	$19,116	$18,142
Prepaid software maintenance	6,603	5,530
Taxes, prepaid and receivable	821	7,398
Deferred professional services costs	7,759	8,057
Other assets	14,422	11,306
Total prepaid expenses and other assets	48,721	50,433
Less: Long-term portion	18,435	9,844
Total prepaid expenses and other current assets	$30,286	$40,589

Accrued_Expenses_And_Other_Lia2

Accrued Expenses And Other Liabilities (Components Of Accrued Expenses And Other Liabilities) (Details) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
Accrued Expenses and Other Liabilities [Abstract]	'	'
Taxes Payable	$5,433	$7,607
Accrued commissions and salaries	6,776	5,905
Accrued bonuses	7,835	11,966
Customer credit balances	2,503	4,577
Accrued software and maintenance	2,031	3,875
Unrecognized tax benefit	3,970	3,846
Other Liabilities	16,853	13,501
Total accrued expenses and other liabilities	45,401	51,277
Less: Long-term portion	5,850	5,281
Total accrued expenses and other current liabilities	$39,551	$45,996

Debt_Details

Debt (Details) (USD $)	1 Months Ended	9 Months Ended
Debt (Details) (USD $)	Feb. 29, 2012	Sep. 30, 2013	Sep. 30, 2012	Dec. 31, 2012
Line of Credit Facility [Line Items]	'	'	'	'
Commitment fee on unused portion of revolving credit facility	'	0.28%	'	'
Payment of financing costs	$2,400,000	$0	$2,440,000	'
Total deferred financing costs included in other assets	'	2,100,000	'	2,500,000
Minimum [Member]	'	'	'	'
Line of Credit Facility [Line Items]	'	'	'	'
Commitment fee on unused portion of revolving credit facility	'	0.20%	'	'
Maximum [Member]	'	'	'	'
Line of Credit Facility [Line Items]	'	'	'	'
Commitment fee on unused portion of revolving credit facility	'	0.35%	'	'
Credit Facility [Member]	'	'	'	'
Line of Credit Facility [Line Items]	'	'	'	'
Revolving credit facility, term	'	'5 years	'	'
Revolving credit facility, maximum borrowing capacity	'	$325,000,000	'	'
Variable Rate Based On Federal Funds Rate Plus Margin [Member] \| Maximum [Member]	'	'	'	'
Line of Credit Facility [Line Items]	'	'	'	'
Revolving credit facility, variable interest rate	'	0.50%	'	'
Variable Rate One Month LIBOR Plus [Member]	'	'	'	'
Line of Credit Facility [Line Items]	'	'	'	'
Revolving credit facility, variable interest rate	'	1.00%	'	'
Variable Rate Based On LIBOR [Member] \| Minimum [Member]	'	'	'	'
Line of Credit Facility [Line Items]	'	'	'	'
Revolving credit facility, variable interest rate	'	0.25%	'	'
Variable Rate Based On LIBOR [Member] \| Maximum [Member]	'	'	'	'
Line of Credit Facility [Line Items]	'	'	'	'
Revolving credit facility, variable interest rate	'	1.25%	'	'
Variable Rate Based On LIBOR Plus Margin [Member] \| Minimum [Member]	'	'	'	'
Line of Credit Facility [Line Items]	'	'	'	'
Revolving credit facility, variable interest rate	'	1.25%	'	'
Variable Rate Based On LIBOR Plus Margin [Member] \| Maximum [Member]	'	'	'	'
Line of Credit Facility [Line Items]	'	'	'	'
Revolving credit facility, variable interest rate	'	2.25%	'	'
Swingline Loans Bear Interest Rate [Member] \| Minimum [Member]	'	'	'	'
Line of Credit Facility [Line Items]	'	'	'	'
Revolving credit facility, variable interest rate	'	0.25%	'	'
Swingline Loans Bear Interest Rate [Member] \| Maximum [Member]	'	'	'	'
Line of Credit Facility [Line Items]	'	'	'	'
Revolving credit facility, variable interest rate	'	1.25%	'	'
Revolving Credit Loans Bear Interest Rate [Member] \| Minimum [Member]	'	'	'	'
Line of Credit Facility [Line Items]	'	'	'	'
Revolving credit facility, variable interest rate	'	1.25%	'	'
Revolving Credit Loans Bear Interest Rate [Member] \| Maximum [Member]	'	'	'	'
Line of Credit Facility [Line Items]	'	'	'	'
Revolving credit facility, variable interest rate	'	2.25%	'	'

Debt_Summary_of_Debt_Details

Debt (Summary of Debt) (Details) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
Line of Credit Facility [Line Items]	'	'
Total debt	$173,700	$215,500
Less: Debt, current portion	12,500	10,000
Debt, net of current portion	161,200	205,500
Effective interest rate	2.46%	2.88%
Revolving Credit Loans [Member]	'	'
Line of Credit Facility [Line Items]	'	'
Total debt	88,700	123,000
Effective interest rate	2.29%	2.68%
Term Loans [Member]	'	'
Line of Credit Facility [Line Items]	'	'
Total debt	85,000	92,500
Effective interest rate	2.64%	3.14%
Short-term Debt [Member]	'	'
Line of Credit Facility [Line Items]	'	'
Less: Debt, current portion	12,500	10,000
Effective interest rate	2.64%	3.14%
Long-term Debt [Member]	'	'
Line of Credit Facility [Line Items]	'	'
Debt, net of current portion	$161,200	$205,500
Effective interest rate	2.45%	2.86%

Debt_Annual_Maturities_Related

Debt (Annual Maturities Related to Credit Facility) (Details) (USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
Debt Disclosure [Abstract]	'	'
2013 - remaining	$2,500	'
2014	13,750	'
2015	15,000	'
2016	15,000	'
2017	127,450	'
Total debt	$173,700	$215,500

Derivative_Instruments_Details

Derivative Instruments (Details) (USD $)	3 Months Ended		9 Months Ended
In Millions, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012	31-May-12
					Interest Rate Swap [Member]
					Swap_Agreements
Derivative [Line Items]	'	'	'	'	'
Number of interest rate swap agreements	'	'	'	'	2
Notional value of the swap agreements	'	'	'	'	$150
Income tax benefit (expense) recognized in accumulated other comprehensive loss	0.1	0.2	0.3	0.6	'
Ineffective portion of interest rate swaps	$0	$0	$0	$0	'

Derivative_Instruments_Fair_Va

Derivative Instruments (Fair Value of Derivative Instruments) (Details) (Interest Rate Swap [Member], USD $)	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified	Sep. 30, 2013	Dec. 31, 2012
Derivatives, Fair Value [Line Items]	'	'
Fair value of derivative instruments designated as hedging instruments	$557	$1,296
Accrued expenses and other current liabilities [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Interest rate swaps, current portion	85	0
Other Liabilities [Member]	'	'
Derivatives, Fair Value [Line Items]	'	'
Interest rate swaps, long-term portion	$472	$1,296

Derivative_Instruments_Effects

Derivative Instruments (Effects of Derivative Instruments in Cash Flow Hedging Relationships - Current Year) (Details) (Interest Rate Swap [Member], Cash Flow Hedging [Member], USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Derivative Instruments, Gain (Loss) [Line Items]	'	'	'	'
Loss recognized in accumulated other comprehensive loss	'	'	$557	$1,447
Interest expense [Member]	'	'	'	'
Derivative Instruments, Gain (Loss) [Line Items]	'	'	'	'
Loss reclassified from accumulated other comprehensive loss into income	$203	$194	$592	$258

Commitments_And_Contingencies_1

Commitments And Contingencies (Narrative) (Details) (USD $)

3 Months Ended

9 Months Ended

3 Months Ended

9 Months Ended

3 Months Ended

9 Months Ended

3 Months Ended

9 Months Ended

3 Months Ended

9 Months Ended

3 Months Ended

9 Months Ended

In Millions, unless otherwise specified

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Jul. 31, 2016

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

Sep. 30, 2012

Sep. 30, 2013

lease

Convio, Inc [Member]

Leasehold Improvements [Member]

Sublease Income [Member]

Incentive Payments [Member]

Incurred Expense Under Contractual Arrangements [Member]

sqft

Commitments and Contingencies [Line Items]

Lease Agreement Term

'15 years

Number Of Renewal Options, Leases

Term Of Lease Renewal Option

'5 years

Annual base rent of lease

$2.20

Percentage of maximum change in base rent

5.50%

4.00%

Increase in square feet of leased space (square foot)

20,000

Percentage of minimum change In base rent

2.00%

Standby letter of credit for security deposit

Reimbursable leasehold improvements

9.5

Reduction in rent expense

0.1

0.4

0.2

0.1

0.3

0.6

0.4

1.6

Total rent expense

2.2

2.3

6.7

5.4

Contractual Arrangement Length Minimum

'1 year

Contractual Arrangement Length Maximum

'3 years

Aggregate minimum purchase commitment for third-party relationships utilized with the Company's products

13.9

Professional fees paid to third-party service providers

$1.40

$2.10

Commitments_And_Contingencies_2

Commitments And Contingencies (Future Minimum Lease Commitments Related To Lease Agreements, Net Of Related Sublease Commitments And Lease Incentives) (Details) (USD $)	Sep. 30, 2013
In Thousands, unless otherwise specified	Sep. 30, 2013
Commitments and Contingencies Disclosure [Abstract]	'
2013 - remaining, Operating leases	$2,355
2014, Operating leases	10,038
2015, Operating leases	9,875
2016, Operating leases	9,556
2017, Operating leases	9,596
Thereafter, Operating leases	51,183
Total minimum lease payments, Operating leases	$92,603

Income_Taxes_Narrative_Details

Income Taxes (Narrative) (Details) (USD $)	3 Months Ended		9 Months Ended
In Millions, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012	Dec. 31, 2012
Income Tax Disclosure [Abstract]	'	'	'	'	'
Projected annual effective tax rate	43.00%	39.00%	41.70%	44.60%	'
Federal statutory income tax rate	'	'	35.00%	'	'
Unrecognized tax benefit that, if recognized, would favorably affect the effective tax rate	$4	'	$4	'	$3.80

StockBased_Compensation_Summar

Stock-Based Compensation (Summary Of Stock-Based Compensation Expense) (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Allocated share-based compensation expense	$3,072	$4,831	$12,968	$14,455
Cost Of Subscriptions [Member]	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Allocated share-based compensation expense	340	308	755	734
Cost Of Services [Member]	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Allocated share-based compensation expense	468	854	1,905	1,911
Cost Of Maintenance [Member]	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Allocated share-based compensation expense	100	101	356	301
Total Included In Cost Of Revenue [Member]	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Allocated share-based compensation expense	908	1,263	3,016	2,946
Sales And Marketing [Member]	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Allocated share-based compensation expense	512	714	1,755	1,734
Research and Development [Member]	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Allocated share-based compensation expense	762	980	2,977	2,478
General And Administrative [Member]	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Allocated share-based compensation expense	890	1,874	5,220	7,297
Total Included In Operating Expenses [Member]	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Allocated share-based compensation expense	$2,164	$3,568	$9,952	$11,509

Stockholders_Equity_Details

Stockholders' Equity (Details) (USD $)	1 Months Ended
	Feb. 28, 2013	Aug. 31, 2013	31-May-13	Nov. 27, 2013
	Feb. 28, 2013	Aug. 31, 2013	31-May-13	Subsequent Event [Member]
Dividends Payable [Line Items]	'	'	'	'
Annual dividend per share approved	$0.48	'	'	'
Dividends payable per share	$0.12	$0.12	$0.12	$0.12

Stockholders_Equity_Changes_in

Stockholders' Equity (Changes in accumulated other comprehensive loss by component) (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Accumulated Other Comprehensive Income [Roll Forward]	'	'	'	'
Balance at December 31, 2012	'	'	($1,973)	'
Other comprehensive (loss) income before reclassifications	'	'	-28	'
Amounts reclassified from accumulated other comprehensive loss to interest expense	'	'	592	'
Net current-period other comprehensive income	-3	-442	564	-895
Balance at September 30, 2013	-1,409	'	-1,409	'
Cash Flow Hedging [Member]	'	'	'	'
Accumulated Other Comprehensive Income [Roll Forward]	'	'	'	'
Balance at December 31, 2012	'	'	-791	'
Other comprehensive (loss) income before reclassifications	'	'	-141	'
Amounts reclassified from accumulated other comprehensive loss to interest expense	'	'	592	'
Net current-period other comprehensive income	'	'	451	'
Balance at September 30, 2013	-340	'	-340	'
Accumulated Translation Adjustment [Member]	'	'	'	'
Accumulated Other Comprehensive Income [Roll Forward]	'	'	'	'
Balance at December 31, 2012	'	'	-1,182	'
Other comprehensive (loss) income before reclassifications	'	'	113	'
Amounts reclassified from accumulated other comprehensive loss to interest expense	'	'	0	'
Net current-period other comprehensive income	'	'	113	'
Balance at September 30, 2013	($1,069)	'	($1,069)	'

Segment_Information_Reportable

Segment Information (Reportable Segment Financial Results) (Details) (USD $)	3 Months Ended				9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013		Sep. 30, 2012		Sep. 30, 2013		Sep. 30, 2012
Segment Reporting Information [Line Items]	'		'		'		'
Total revenue	$127,854		$122,472		$368,945		$327,368
Total segment operating income	68,931	[1]	62,112	[1]	195,055	[1]	159,153	[1]
Corporate unallocated costs	41,729	[2]	45,540	[2]	126,641	[2]	123,509	[2]
Stock-based compensation costs	3,072		4,831		12,968		14,455
Amortization expense	6,122		5,556		18,526		11,629
Interest expense, net	1,378		1,938		4,532		3,511
Other expense (income), net	140		-382		346		66
Income before provision for income taxes	16,490		4,629		32,042		5,983
ECBU [Member]	'		'		'		'
Segment Reporting Information [Line Items]	'		'		'		'
Total revenue	49,287		46,188		143,241		121,678
Total segment operating income	26,685	[1]	21,417	[1]	76,823	[1]	53,212	[1]
GMBU [Member]	'		'		'		'
Segment Reporting Information [Line Items]	'		'		'		'
Total revenue	55,753		54,664		164,695		148,198
Total segment operating income	32,985	[1]	32,993	[1]	98,532	[1]	88,858	[1]
IBU [Member]	'		'		'		'
Segment Reporting Information [Line Items]	'		'		'		'
Total revenue	10,781		10,586		30,807		29,587
Total segment operating income	2,904	[1]	1,555	[1]	6,142	[1]	3,698	[1]
Target Analytics [Member]	'		'		'		'
Segment Reporting Information [Line Items]	'		'		'		'
Total revenue	12,033		11,034		30,165		27,901
Total segment operating income	6,311	[1]	6,087	[1]	13,222	[1]	13,040	[1]
Other [Member]	'		'		'		'
Segment Reporting Information [Line Items]	'		'		'		'
Total revenue	0	[3]	0	[3]	37	[3]	4	[3]
Total segment operating income	$46	[1],[3]	$60	[1],[3]	$336	[1],[3]	$345	[1],[3]

[1]	Segment operating income includes direct, controllable costs related to the sale of products and services by the reportable segment, except for IBU, which includes operating costs from our foreign locations such as sales, marketing, general, administrative, depreciation and facilities costs.
[2]	Corporate unallocated costs includes research and development, depreciation expense, and certain corporate sales, marketing, general and administrative expenses.
[3]	Other includes revenue and the related costs from the sale of products and services not directly attributable to an operating segment.

Restructuring_Narrative_Detail

Restructuring (Narrative) (Details) (Plan to Realign Company's Workforce [Member])	1 Months Ended
	Jan. 31, 2013
	position
Plan to Realign Company's Workforce [Member]	'
Restructuring Cost and Reserve [Line Items]	'
Reduction in workforce, number of positions	135

Restructuring_Summary_of_Restr

Restructuring (Summary of Restructuring Costs for San Diego Plan) (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Restructuring Cost and Reserve [Line Items]	'	'	'	'
Costs incurred during the period	$110	$0	$3,466	$0
San Diego Office Transition Plan [Member]	'	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'	'
Total restructuring costs expected to be incurred	'	'	454	'
Costs incurred during the period	83	'	279	'
Cumulative costs incurred as of September 30, 2013	'	'	454	'
San Diego Office Transition Plan [Member] \| Other [Member]	'	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'	'
Total restructuring costs expected to be incurred	'	'	454	'
Costs incurred during the period	83	'	279	'
Cumulative costs incurred as of September 30, 2013	'	'	454	'
San Diego Office Transition Plan [Member] \| Employee Severance and Retention [Member]	'	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'	'
Total restructuring costs expected to be incurred	'	'	295	'
Costs incurred during the period	0	'	120	'
Cumulative costs incurred as of September 30, 2013	'	'	295	'
San Diego Office Transition Plan [Member] \| Employee Relocation [Member]	'	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'	'
Total restructuring costs expected to be incurred	'	'	159	'
Costs incurred during the period	83	'	159	'
Cumulative costs incurred as of September 30, 2013	'	'	$159	'

Restructuring_Schedule_of_Chan

Restructuring (Schedule of Changes in Restructuring Liability for San Diego Plan) (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Restructuring Reserve [Roll Forward]	'	'	'	'
Increases for incurred costs	$110	$0	$3,466	$0
San Diego Office Transition Plan [Member]	'	'	'	'
Restructuring Reserve [Roll Forward]	'	'	'	'
Accrued at December 31, 2012	'	'	175	'
Increases for incurred costs	83	'	279	'
Costs paid	'	'	-454	'
Accrued at September 30, 2013	0	'	0	'
San Diego Office Transition Plan [Member] \| Employee Severance and Retention [Member]	'	'	'	'
Restructuring Reserve [Roll Forward]	'	'	'	'
Accrued at December 31, 2012	'	'	175	'
Increases for incurred costs	0	'	120	'
Costs paid	'	'	-295	'
Accrued at September 30, 2013	0	'	0	'
San Diego Office Transition Plan [Member] \| Employee Relocation [Member]	'	'	'	'
Restructuring Reserve [Roll Forward]	'	'	'	'
Accrued at December 31, 2012	'	'	0	'
Increases for incurred costs	83	'	159	'
Costs paid	'	'	-159	'
Accrued at September 30, 2013	$0	'	$0	'

Restructuring_Summary_of_Restr1

Restructuring (Summary of Restructuring Costs for Realignment of Workforce Plan) (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Restructuring Cost and Reserve [Line Items]	'	'	'	'
Costs incurred during the period	$110	$0	$3,466	$0
Plan to Realign Company's Workforce [Member]	'	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'	'
Total restructuring costs expected to be incurred	'	'	3,187	'
Costs incurred during the period	27	'	3,187	'
Cumulative costs incurred as of September 30, 2013	'	'	3,187	'
Plan to Realign Company's Workforce [Member] \| ECBU [Member]	'	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'	'
Total restructuring costs expected to be incurred	'	'	828	'
Costs incurred during the period	0	'	828	'
Cumulative costs incurred as of September 30, 2013	'	'	828	'
Plan to Realign Company's Workforce [Member] \| GMBU [Member]	'	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'	'
Total restructuring costs expected to be incurred	'	'	290	'
Costs incurred during the period	0	'	290	'
Cumulative costs incurred as of September 30, 2013	'	'	290	'
Plan to Realign Company's Workforce [Member] \| Target Analytics [Member]	'	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'	'
Total restructuring costs expected to be incurred	'	'	136	'
Costs incurred during the period	0	'	136	'
Cumulative costs incurred as of September 30, 2013	'	'	136	'
Plan to Realign Company's Workforce [Member] \| Other [Member]	'	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'	'
Total restructuring costs expected to be incurred	'	'	1,933	'
Costs incurred during the period	27	'	1,933	'
Cumulative costs incurred as of September 30, 2013	'	'	1,933	'
Plan to Realign Company's Workforce [Member] \| Employee Severance [Member]	'	'	'	'
Restructuring Cost and Reserve [Line Items]	'	'	'	'
Total restructuring costs expected to be incurred	'	'	3,187	'
Costs incurred during the period	27	'	3,187	'
Cumulative costs incurred as of September 30, 2013	'	'	$3,187	'

Restructuring_Schedule_of_Chan1

Restructuring (Schedule of Changes in Restructuring Liability for Realignment of Workforce Plan) (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2013	Sep. 30, 2012	Sep. 30, 2013	Sep. 30, 2012
Restructuring Reserve [Roll Forward]	'	'	'	'
Increases for incurred costs	$110	$0	$3,466	$0
Plan to Realign Company's Workforce [Member]	'	'	'	'
Restructuring Reserve [Roll Forward]	'	'	'	'
Increases for incurred costs	27	'	3,187	'
Plan to Realign Company's Workforce [Member] \| Employee Severance [Member]	'	'	'	'
Restructuring Reserve [Roll Forward]	'	'	'	'
Accrued at December 31, 2012	'	'	0	'
Increases for incurred costs	27	'	3,187	'
Costs paid	'	'	-3,187	'
Accrued at September 30, 2013	$0	'	$0	'