Blackbaud (BLKB) 10-Q 3 May 19 2019 Q1 Quarterly report Financial data

Document and Entity Information

Document and Entity Information - shares	3 Months Ended
	Mar. 31, 2019	Apr. 24, 2019
Document And Entity Information [Abstract]
Document type	10-Q
Amendment flag	false
Document period end date	Mar. 31, 2019
Document fiscal year focus	2019
Document fiscal period focus	Q1
Trading symbol	blkb
Entity registrant name	BLACKBAUD INC
Entity central index key	0001280058
Current fiscal year end date	--12-31
Entity filer category	Large Accelerated Filer
Entity small business	false
Entity emerging growth company	false
Entity common stock, shares outstanding		49,186,460

Consolidated Balance Sheets

Consolidated Balance Sheets - USD ($) $ in Thousands	Mar. 31, 2019	Dec. 31, 2018
Current assets:
Cash and cash equivalents	$ 25,187	$ 30,866
Restricted cash due to customers	219,396	418,980
Accounts receivable, net of allowance of $5,128 and $4,722 at March 31, 2019 and December 31, 2018, respectively	90,727	86,595
Customer funds receivable	5,474	1,753
Prepaid expenses and other current assets	73,099	59,788
Total current assets	413,883	597,982
Property and equipment, net	38,757	40,031
Operating lease right-of-use assets	110,485	0
Software development costs, net	81,231	75,099
Goodwill	634,845	545,213
Intangible assets, net	355,751	291,617
Other assets	67,461	65,363
Total assets	1,702,413	1,615,305
Current liabilities:
Trade accounts payable	32,640	34,538
Accrued expenses and other current liabilities	54,983	46,893
Due to customers	224,870	420,733
Debt, current portion	7,500	7,500
Deferred revenue, current portion	281,082	295,991
Total current liabilities	601,075	805,655
Debt, net of current portion	576,068	379,624
Deferred tax liability	48,050	44,291
Deferred revenue, net of current portion	4,290	2,564
Operating lease liabilities, net of current portion	102,880	0
Other liabilities	4,302	9,388
Total liabilities	1,336,665	1,241,522
Commitments and contingencies (see Note 10)
Stockholders' equity:
Preferred stock; 20,000,000 shares authorized, none outstanding	0	0
Common stock, $0.001 par value; 180,000,000 shares authorized, 60,182,678 and 59,327,633 shares issued at March 31, 2019 and December 31, 2018, respectively	60	59
Additional paid-in capital	412,937	399,241
Treasury stock, at cost; 10,999,885 and 10,760,574 shares at March 31, 2019 and December 31, 2018, respectively	(285,284)	(266,884)
Accumulated other comprehensive loss	(1,452)	(5,110)
Retained earnings	239,487	246,477
Total stockholders' equity	365,748	373,783
Total liabilities and stockholders' equity	$ 1,702,413	$ 1,615,305

Consolidated Balance Sheets (Pa

Consolidated Balance Sheets (Parenthetical) - USD ($) $ in Thousands	Mar. 31, 2019	Dec. 31, 2018
Statement of Financial Position [Abstract]
Accounts receivable, allowance	$ 5,128	$ 4,722
Preferred stock, shares authorized	20,000,000	20,000,000
Preferred stock, shares outstanding	0	0
Common stock, par value	$ 0.001	$ 0.001
Common stock, shares authorized	180,000,000	180,000,000
Common stock, shares issued	60,182,678	59,327,633
Treasury stock, shares	10,999,885	10,760,574

Consolidated Statements of Comp

Consolidated Statements of Comprehensive Income - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2019	Mar. 31, 2018
Revenue
Revenue	$ 215,830	$ 204,184	[1]
Cost of revenue
Cost of revenue	99,283	88,037
Gross profit	116,547	116,147
Operating expenses
Sales, marketing and customer success	55,455	45,477
Research and development	28,461	25,958
General and administrative	27,117	25,051
Amortization	1,376	1,269
Restructuring	1,953	811
Total operating expenses	114,362	98,566
Income from operations	2,185	17,581
Interest expense	(5,323)	(3,517)
Other income, net	182	160
(Loss) income before provision for income taxes	(2,956)	14,224
Income tax benefit	(1,834)	(3,527)
Net (loss) income	$ (1,122)	$ 17,751
(Loss) earnings per share
Basic (loss) earnings per share	$ (0.02)	$ 0.38
Diluted (loss) earnings per share	$ (0.02)	$ 0.37
Common shares and equivalents outstanding
Basic weighted average shares	47,516,912	47,019,603
Diluted weighted average shares outstanding	47,516,912	48,009,395
Other comprehensive income (loss)
Foreign currency translation adjustment	$ 4,590	$ 6,437
Unrealized (loss) gain on derivative instruments, net of tax	(932)	1,079
Total other comprehensive income	3,658	7,516
Comprehensive income	2,536	25,267
Recurring [Member]
Revenue
Revenue	198,094	180,846
Cost of revenue
Cost of revenue	84,711	69,079
One-time services and other [Member]
Revenue
Revenue	17,736	23,338
Cost of revenue
Cost of revenue	$ 14,572	$ 18,958
[1]	We have recast our revenue by market group for the three months ended March 31, 2018

Consolidated Statements of Cash

Consolidated Statements of Cash Flows - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2019	Mar. 31, 2018
Cash flows from operating activities
Net (loss) income	$ (1,122)	$ 17,751
Adjustments to reconcile net (loss) income to net cash (used in) provided by operating activities:
Depreciation and amortization	21,724	19,820
Provision for doubtful accounts and sales returns	2,032	1,774
Stock-based compensation expense	13,726	11,092
Deferred taxes	(1,155)	902
Amortization of deferred financing costs and discount	188	188
Other non-cash adjustments	1,820	(197)
Changes in operating assets and liabilities, net of acquisition and disposal of businesses:
Accounts receivable	(1,797)	5,088
Prepaid expenses and other assets	(12,107)	(10,052)
Trade accounts payable	(3,624)	(1,655)
Accrued expenses and other liabilities	(11,690)	(14,092)
Deferred revenue	(18,006)	(18,866)
Net cash (used in) provided by operating activities	(10,011)	11,753
Cash flows from investing activities
Purchase of property and equipment	(1,152)	(5,771)
Capitalized software development costs	(11,319)	(7,103)
Purchase of net assets of acquired companies, net of cash and restricted cash acquired	(109,386)	(5,036)
Net cash used in investing activities	(121,857)	(17,910)
Cash flows from financing activities
Proceeds from issuance of debt	271,500	81,700
Payments on debt	(75,175)	(52,875)
Employee taxes paid for withheld shares upon equity award settlement	(18,400)	(22,511)
Proceeds from exercise of stock options	3	9
Change in due to customers	(242,885)	(434,640)
Change in customer funds receivable	(3,573)	(4,783)
Dividend payments to stockholders	(5,901)	(5,825)
Net cash used in financing activities	(74,431)	(438,925)
Effect of exchange rate on cash, cash equivalents, and restricted cash	1,036	713
Net decrease in cash, cash equivalents, and restricted cash	(205,263)	(444,369)
Cash, cash equivalents, and restricted cash, beginning of period	449,846	640,174
Cash, cash equivalents, and restricted cash, end of period	244,583	$ 195,805
Cash, Cash Equivalents, Restricted Cash and Restricted Cash Equivalents [Abstract]
Cash and cash equivalents	25,187
Restricted cash due to customers	219,396
Total cash, cash equivalents and restricted cash in the statement of cash flows	$ 244,583

Consolidated Statements of Stoc

Consolidated Statements of Stockholders' Equity - USD ($) $ in Thousands	Total	Common stock [Member]	Additional paid-in capital [Member]	Treasury stock [Member]	Accumulated other comprehensive loss [Member]	Retained earnings [Member]
Balance (in shares) at Dec. 31, 2017		58,551,761
Balance at Dec. 31, 2017	$ 336,289	$ 59	$ 351,042	$ (239,199)	$ (642)	$ 225,029
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net (loss) income	17,751					17,751
Payment of dividends	(5,825)					(5,825)
Exercise of stock options and stock appreciation rights and vesting of restricted stock units (in shares)		279,422
Exercise of stock options and stock appreciation rights and vesting of restricted stock units	9		9
Employee taxes paid for withheld shares upon equity award settlement	(22,511)			(22,511)
Stock-based compensation	11,092		11,062			30
Restricted stock grants (in shares)		437,878
Restricted stock grants	0	$ 0
Restricted stock cancellations (in shares)		(35,218)
Other comprehensive income	7,516				7,516
Reclassification upon early adoption of ASU 2018-02	0				167	(167)
Balance (in shares) at Mar. 31, 2018		59,233,843
Balance at Mar. 31, 2018	344,321	$ 59	362,113	(261,710)	7,041	236,818
Balance (in shares) at Dec. 31, 2018		59,327,633
Balance at Dec. 31, 2018	373,783	$ 59	399,241	(266,884)	(5,110)	246,477
Increase (Decrease) in Stockholders' Equity [Roll Forward]
Net (loss) income	(1,122)					(1,122)
Payment of dividends	(5,901)					(5,901)
Exercise of stock options and stock appreciation rights and vesting of restricted stock units (in shares)		234,453
Exercise of stock options and stock appreciation rights and vesting of restricted stock units	3		3
Employee taxes paid for withheld shares upon equity award settlement	(18,400)			(18,400)
Stock-based compensation	13,726		13,693			33
Restricted stock grants (in shares)		663,906
Restricted stock grants	1	$ 1
Restricted stock cancellations (in shares)		(43,314)
Other comprehensive income	3,658				3,658
Balance (in shares) at Mar. 31, 2019		60,182,678
Balance at Mar. 31, 2019	$ 365,748	$ 60	$ 412,937	$ (285,284)	$ (1,452)	$ 239,487

Consolidated Statements of St_2

Consolidated Statements of Stockholders' Equity (Parenthetical) - shares	3 Months Ended
	Mar. 31, 2019	Mar. 31, 2018
Statement of Stockholders' Equity [Abstract]
Surrender of shares upon vesting of restricted stock and restricted stock units and exercise of stock appreciation rights	239,311	234,454

Organization

Organization	3 Months Ended
	Mar. 31, 2019
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Organization	1. Organization We are the world’s leading cloud software company powering social good. Serving the entire social good community—nonprofits, foundations, companies, education institutions, healthcare organizations and individual change agents— we connect and empower organizations to increase their impact through cloud software, services, expertise and data intelligence. Our portfolio is tailored to the unique needs of vertical markets, with solutions for fundraising and CRM, marketing, advocacy, peer-to-peer fundraising, corporate social responsibility, school management, ticketing, grantmaking, financial management, payment processing and analytics. Serving the industry for more than three decades, we are headquartered in Charleston, South Carolina and have operations in the United States, Australia, Canada, Costa Rica and the United Kingdom.

Basis of Presentation

Basis of Presentation	3 Months Ended
	Mar. 31, 2019
Accounting Policies [Abstract]
Basis of Presentation	2. Basis of Presentation Unaudited interim consolidated financial statements The accompanying interim consolidated financial statements have been prepared pursuant to the rules and regulations of the United States Securities and Exchange Commission ("SEC") for interim financial reporting. These consolidated statements are unaudited and, in the opinion of management, include all adjustments (consisting of normal recurring adjustments and accruals) necessary to state fairly the consolidated balance sheets, consolidated statements of comprehensive income, consolidated statements of cash flows and consolidated statement of stockholders’ equity, for the periods presented in accordance with accounting principles generally accepted in the United States ("U.S.") ("GAAP"). The consolidated balance sheet at December 31, 2018 , has been derived from the audited consolidated financial statements at that date. Operating results and cash flows for the three months ended March 31, 2019 are not necessarily indicative of the results that may be expected for the fiscal year ending December 31, 2019 , or any other future period. Certain information and footnote disclosures normally included in annual financial statements prepared in accordance with GAAP have been omitted in accordance with the rules and regulations for interim reporting of the SEC. These interim consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto included in our Annual Report on Form 10-K for the year ended December 31, 2018 , and other forms filed with the SEC from time to time. Basis of consolidation The consolidated financial statements include the accounts of Blackbaud, Inc. and its wholly-owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation. Reportable segment We report our operating results and financial information in one operating and reportable segment. Our chief operating decision maker uses consolidated financial information to make operating decisions, assess financial performance and allocate resources. Our chief operating decision maker is our chief executive officer ("CEO"). Recently adopted accounting pronouncements In February 2016, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2016-02, Leases (Topic 842) ("ASU 2016-02"). ASU 2016-02 requires lessees to record most leases on their balance sheet but recognize expenses in the income statement in a manner similar to previous guidance. The way in which entities classify leases determines how to recognize lease-related revenue and expense. We adopted ASU 2016-02 as of January 1, 2019 using the transition method that allowed us to initially apply the guidance at the adoption date of January 1, 2019 without adjusting comparative periods presented. We elected to use the package of practical expedients that allowed us to not reassess: (1) whether any expired or existing contracts are or contain leases, (2) lease classification for any expired or existing leases and (3) initial direct costs for any existing leases. We did not elect to use the hindsight practical expedient, which permits entities to use hindsight in determining the lease term and assessing impairment. Additionally, we elected not to apply the recognition requirements of the new lease accounting standard to short-term leases. Adopting ASU 2016-02 had a material impact on our consolidated balance sheet as of January 1, 2019, as we recognized $121.6 million of lease liabilities and $113.4 million of right-of-use ("ROU") assets for those leases classified as operating leases. Summary of significant accounting policies Except for the accounting policy added for leases below as a result of adopting ASU 2016-02, there have been no changes to our significant accounting policies described in our Annual Report on Form 10-K for the year ended December 31, 2018, filed with the SEC on February 20, 2019, that have had a material impact on our consolidated financial statement. Leases We determine if an arrangement is a lease at inception. Operating leases are included in operating lease ROU assets, accrued expense and other current liabilities, and operating lease liabilities, net of current portion in our consolidated balance sheet as of March 31, 2019.

Business Combinations

Business Combinations	3 Months Ended
	Mar. 31, 2019
Business Combinations [Abstract]
Business Combinations	3. Business Combinations YourCause acquisition On January 2, 2019 , we acquired all of the outstanding equity securities, including all voting equity interests, of YourCause Holdings, LLC, a Delaware limited liability company ("YourCause"), pursuant to a purchase agreement and plan of merger. The acquisition expands our footprint in corporate social responsibility and employee engagement and enhances our position as a leader in providing solutions to both nonprofit organizations and for-profit companies committed to addressing social issues. We acquired the equity securities for an aggregate purchase price of $157.7 million in cash, subject to certain adjustments set forth in the agreement and plan of merger. The purchase price and related expenses were funded primarily through borrowings under the 2017 Credit Facility (as defined below). As a result of the acquisition, YourCause has become a wholly-owned subsidiary of ours. The operating results of YourCause have been included in our consolidated financial statements from the date of acquisition. During the three months ended March 31, 2019 , we incurred insignificant acquisition-related expenses associated with the acquisition, which were recorded in general and administrative expense. The fair values assigned to the assets acquired and liabilities assumed in the table below are based on our best estimates and assumptions as of the reporting date and are considered preliminary pending finalization. The estimates and assumptions are subject to change as we obtain additional information during the measurement period, which may be up to one year from the acquisition date. The assets and liabilities, pending finalization, include the valuation of intangible assets as well as the assumed deferred revenue and deferred income tax balances. (in thousands) Purchase price allocation Net working capital, excluding deferred revenue $ 3,332 Other long-term assets 2,574 Identifiable intangible assets 74,690 Deferred tax liability (4,615 ) Deferred revenue (4,300 ) Other long-term liabilities (1,650 ) Goodwill 87,717 Total purchase price $ 157,748 The estimated fair value of accounts receivable acquired approximates the contractual value of $4.1 million and $54.7 million of the goodwill arising in the acquisition is deductible for income tax purposes. The estimated goodwill recognized is attributable primarily to the opportunities for expected synergies from combining the operations and assembled workforce of YourCause. The YourCause acquisition resulted in the identification of the following identifiable intangible assets: Intangible assets acquired Weighted average amortization period YourCause (in thousands) (in years) Acquired technology $ 47,800 12 Customer relationships 25,900 15 Marketing assets 830 2 Non-compete agreements 160 0 Total intangible assets $ 74,690 13 The estimated fair values of the intangible assets were based on variations of the income approach, which estimates fair value based upon the present value of cash flows that the assets are expected to generate, and which included the relief-from-royalty method, incremental cash flow method, including the comparative (with and without) method and multi-period excess earnings method, depending on the intangible asset being valued. The method of amortization of identifiable finite-lived intangible assets is based on the expected pattern in which the estimated economic benefits of the respective assets are consumed or otherwise used up. Customer relationships and acquired technology assets are being amortized on an accelerated basis. Marketing assets are being amortized on a straight-line basis. The non-compete agreements were fully amortized as of March 31, 2019, based on the insignificance of the acquired assets.

Goodwill and Other Intangible A

Goodwill and Other Intangible Assets	3 Months Ended
	Mar. 31, 2019
Goodwill and Intangible Assets Disclosure [Abstract]
Goodwill and Other Intangible Assets	4. Goodwill and Other Intangible Assets The change in goodwill during the three months ended March 31, 2019 , consisted of the following: (dollars in thousands) Total Balance at December 31, 2018 $ 545,213 Additions related to current year business combinations 87,717 Effect of foreign currency translation 1,915 Balance at March 31, 2019 $ 634,845

Earnings Per Share

Earnings Per Share	3 Months Ended
	Mar. 31, 2019
Earnings Per Share [Abstract]
Earnings Per Share	5. (Loss) Earnings Per Share We compute basic earnings (loss) per share by dividing net income available to common stockholders by the weighted average number of common shares outstanding during the period. Diluted earnings (loss) per share is computed by dividing net income available to common stockholders by the weighted average number of common shares and dilutive potential common shares outstanding during the period. Diluted earnings (loss) per share reflect the assumed exercise, settlement and vesting of all dilutive securities using the “treasury stock method” except when the effect is anti-dilutive. Potentially dilutive securities consist of shares issuable upon the exercise of stock options, settlement of stock appreciation rights and vesting of restricted stock awards and units. Diluted loss per share for the three months ended March 31, 2019 is the same as basic loss per share as there is a net loss in the period and inclusion of potentially dilutive securities is anti-dilutive. The following table sets forth the computation of basic and diluted earnings (loss) per share: Three months ended (dollars in thousands, except per share amounts) 2019 2018 Numerator: Net (loss) income $ (1,122 ) $ 17,751 Denominator: Weighted average common shares 47,516,912 47,019,603 Add effect of dilutive securities: Stock-based awards — 989,792 Weighted average common shares assuming dilution 47,516,912 48,009,395 (Loss) earnings per share: Basic $ (0.02 ) $ 0.38 Diluted $ (0.02 ) $ 0.37 Anti-dilutive shares excluded from calculations of diluted (loss) earnings per share 740,119 24

Fair Value Measurements

Fair Value Measurements	3 Months Ended
	Mar. 31, 2019
Fair Value Disclosures [Abstract]
Fair Value Measurements	6. Fair Value Measurements We use a three-tier fair value hierarchy to measure fair value. This hierarchy prioritizes the inputs into three broad levels as follows: • Level 1 - Quoted prices for identical assets or liabilities in active markets; • Level 2 - Quoted prices for similar assets and liabilities in active markets, quoted prices for identical or similar assets in markets that are not active, and model-derived valuations in which all significant inputs and significant value drivers are observable in active markets; and • Level 3 - Valuations derived from valuation techniques in which one or more significant inputs are unobservable. Recurring fair value measurements Assets and liabilities that are measured at fair value on a recurring basis consisted of the following, as of the dates indicated below: Fair value measurement using (dollars in thousands) Level 1 Level 2 Level 3 Total Fair value as of March 31, 2019 Financial assets: Derivative instruments $ — $ 1,239 $ — $ 1,239 Total financial assets $ — $ 1,239 $ — $ 1,239 Fair value as of March 31, 2019 Financial liabilities: Derivative instruments $ — $ 433 $ — $ 433 Total financial liabilities $ — $ 433 $ — $ 433 Fair value as of December 31, 2018 Financial assets: Derivative instruments $ — $ 2,260 $ — $ 2,260 Total financial assets $ — $ 2,260 $ — $ 2,260 Fair value as of December 31, 2018 Financial liabilities: Derivative instruments $ — $ 186 $ — $ 186 Total financial liabilities $ — $ 186 $ — $ 186 Our derivative instruments within the scope of Accounting Standards Codification ("ASC") 815, Derivatives and Hedging , are required to be recorded at fair value. Our derivative instruments that are recorded at fair value include interest rate swaps. The fair value of our interest rate swaps was based on model-driven valuations using LIBOR rates, which are observable at commonly quoted intervals. Accordingly, our interest rate swaps are classified within Level 2 of the fair value hierarchy. We believe the carrying amounts of our cash and cash equivalents, restricted cash due to customers, accounts receivable, trade accounts payable, accrued expenses and other current liabilities and due to customers approximate their fair values at March 31, 2019 and December 31, 2018 , due to the immediate or short-term maturity of these instruments. We believe the carrying amount of our debt approximates its fair value at March 31, 2019 and December 31, 2018 , as the debt bears interest rates that approximate market value. As LIBOR rates are observable at commonly quoted intervals, our debt is classified within Level 2 of the fair value hierarchy. We did not transfer any assets or liabilities among the levels within the fair value hierarchy during the three months ended March 31, 2019 . Additionally, we did not hold any Level 3 assets or liabilities during the three months ended March 31, 2019 . Non-recurring fair value measurements Assets and liabilities that are measured at fair value on a non-recurring basis include intangible assets, goodwill and operating lease ROU assets, which are recognized at fair value during the period in which an acquisition is completed or at lease commencement, from updated estimates and assumptions during the measurement period, or when they are considered to be impaired. These non-recurring fair value measurements, primarily for intangible assets acquired and operating lease ROU assets, are based on Level 3 unobservable inputs. In the event of an impairment, we determine the fair value of the intangible assets other than goodwill using a discounted cash flow approach, which contains significant unobservable inputs and, therefore, is considered a Level 3 fair value measurement. The unobservable inputs in the analysis generally include future cash flow projections and a discount rate. For goodwill impairment testing, we estimate fair value using market-based methods including the use of market capitalization and consideration of a control premium. During the three months ended March 31, 2019 , we recorded $1.3 million in impairments of operating lease ROU assets associated with certain leased office spaces we ceased using as part of our facilities optimization restructuring. These impairments were recorded as restructuring expense on our consolidated statements of comprehensive income. See Note 15 to these consolidated financial statements for additional details regarding our facilities optimization restructuring. There were no non-recurring fair value adjustments to intangible assets and goodwill during the three months ended March 31, 2019

Consolidated Financial Statemen

Consolidated Financial Statement Details	3 Months Ended
	Mar. 31, 2019
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Consolidated Financial Statement Details	7. Consolidated Financial Statement Details Prepaid expenses and other assets (dollars in thousands) March 31, December 31, Costs of obtaining contracts (1)(2) $ 88,812 $ 85,590 Prepaid software maintenance and subscriptions 27,598 21,134 Unbilled accounts receivable 6,043 4,161 Taxes, prepaid and receivable 3,954 2,055 Derivative instruments 1,239 2,260 Security deposits 1,228 1,020 Other assets 11,686 8,931 Total prepaid expenses and other assets 140,560 125,151 Less: Long-term portion 67,461 65,363 Prepaid expenses and other current assets $ 73,099 $ 59,788 (1) Amortization expense from costs of obtaining contracts was $9.6 million for the three months ended March 31, 2019 . (2) The current portion of costs of obtaining contracts as of March 31, 2019 and December 31, 2018 was $32.1 million and $31.7 million , respectively. Accrued expenses and other liabilities (dollars in thousands) March 31, December 31, Operating lease liabilities, current portion $ 16,755 $ — Accrued bonuses 8,586 14,868 Accrued commissions and salaries 8,546 9,934 Taxes payable 4,843 6,204 Customer credit balances 4,027 4,076 Unrecognized tax benefit 3,609 2,719 Accrued vacation costs 2,101 2,352 Accrued health care costs 1,841 1,497 Other liabilities 8,977 14,631 Total accrued expenses and other liabilities 59,285 56,281 Less: Long-term portion 4,302 9,388 Accrued expenses and other current liabilities $ 54,983 $ 46,893

Debt

Debt	3 Months Ended
	Mar. 31, 2019
Debt Disclosure [Abstract]
Debt	8. Debt The following table summarizes our debt balances and the related weighted average effective interest rates, which includes the effect of interest rate swap agreements. Debt balance at Weighted average effective interest rate at (dollars in thousands) March 31, December 31, March 31, December 31, Credit facility: Revolving credit loans $ 298,200 $ 100,000 3.90 % 4.13 % Term loans 286,875 288,750 3.43 % 3.44 % Total debt 585,075 388,750 3.67 % 3.61 % Less: Unamortized discount and debt issuance costs 1,507 1,626 Less: Debt, current portion 7,500 7,500 3.75 % 3.77 % Debt, net of current portion $ 576,068 $ 379,624 3.67 % 3.61 % In June 2017 , we entered into a five-year $700.0 million senior credit facility (the " 2017 Credit Facility "). As of March 31, 2019 , the required annual maturities related to the 2017 Credit Facility were as follows: Years ending December 31, (dollars in thousands) Annual maturities 2019 - remaining $ 5,625 2020 7,500 2021 7,500 2022 564,450 2023 — Thereafter — Total required maturities $ 585,075 Financing for 2019 acquisition On January 2, 2019 , we acquired YourCause for $157.7 million

Derivative Instruments

Derivative Instruments	3 Months Ended
	Mar. 31, 2019
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Derivatives Instruments	9. Derivative Instruments Cash flow hedges We generally use derivative instruments to manage our variable interest rate risk. In July 2017 , we entered into an interest rate swap agreement (the " July 2017 Swap Agreement"), which effectively converts portions of our variable rate debt under our credit facility to a fixed rate for the term of the July 2017 Swap Agreement. The notional value of the July 2017 Swap Agreement was $150.0 million with an effective date beginning in July 2017 through July 2021 . We designated the July 2017 Swap Agreement as a cash flow hedge at the inception of the contract. In February 2018 , we entered into an additional interest rate swap agreement (the " February 2018 Swap Agreement"), which effectively converts portions of our variable rate debt under our credit facility to a fixed rate for the term of the February 2018 Swap Agreement. The notional value of the February 2018 Swap Agreement was $50.0 million with an effective date beginning in February 2018 through June 2021 . We designated the February 2018 Swap Agreement as a cash flow hedge at the inception of the contract. The fair values of our derivative instruments were as follows as of: Asset Derivatives Liability Derivatives (dollars in thousands) Balance sheet location March 31, December 31, Balance sheet location March 31, December 31, Derivative instruments designated as hedging instruments: Interest rate swaps, long-term portion Other assets 1,239 2,260 Other liabilities 433 186 Total derivative instruments designated as hedging instruments $ 1,239 $ 2,260 $ 433 $ 186 The effects of derivative instruments in cash flow hedging relationships were as follows: Gain (loss) recognized in accumulated other comprehensive loss as of Location of gain (loss) reclassified from accumulated other comprehensive loss into income Gain (loss) reclassified from accumulated other comprehensive loss into income (dollars in thousands) March 31, Three months ended Interest rate swaps $ 806 Interest expense $ 229 March 31, Three months ended Interest rate swaps $ 2,748 Interest expense $ 20 Our policy requires that derivatives used for hedging purposes be designated and effective as a hedge of the identified risk exposure at the inception of the contract. Accumulated other comprehensive income (loss) includes unrealized gains or losses from the change in fair value measurement of our derivative instruments each reporting period and the related income tax expense or benefit. Changes in the fair value measurements of the derivative instruments and the related income tax expense or benefit are reflected as adjustments to accumulated other comprehensive income (loss) until the actual hedged expense is incurred or until the hedge is terminated at which point the unrealized gain (loss) is reclassified from accumulated other comprehensive income (loss) to current earnings. The estimated accumulated other comprehensive income as of March 31, 2019 that is expected to be reclassified into earnings within the next twelve months is $0.7 million . There were no ineffective portions of our interest rate swap derivatives during the three months ended March 31, 2019 and 2018 . See Note 13

Commitments and Contingencies

Commitments and Contingencies	3 Months Ended
	Mar. 31, 2019
Commitments and Contingencies Disclosure [Abstract]
Commitments and Contingencies	10. Commitments and Contingencies Leases We have operating leases for corporate offices, subleased offices and certain equipment and furniture. Our leases have remaining lease terms of less than 1 year to 20 years, some of which include options to extend the leases for up to 5 years. We do not have lease agreements with residual value guarantees, sale leaseback terms or material restrictive covenants. In May 2016, we entered into a lease agreement for our New Headquarters Facility in Charleston, South Carolina. There are two phases for construction of the New Headquarters Facility. Phase One included a building with approximately 172,000 rentable square feet, which we began using in April 2018. The lease agreement also grants us a Phase Two option to request that the landlord construct and lease to us a second office building and related improvements. The lease agreement expires in April 2038 and provides for four renewal periods of five years each at a base rent equal to the then prevailing market rate for comparable buildings. We continue to lease our former headquarters facility, now called our Customer Operations Center, in Charleston, South Carolina. The lease expires in October 2023 and has two five -year renewal options. We also have a lease for office space in Austin, Texas which expires in September 2023 and has two five -year renewal options. For each of the leases discussed above, we have not included the renewal options in the lease terms for calculating the lease liability as the renewal options allow us to maintain operational flexibility and we are not reasonably certain we will exercise these options at this time. As of March 31, 2019 , we had additional operating leases, primarily for office space, that have not yet commenced with future rent payments of $9.3 million . These operating leases will commence during fiscal year 2019 with lease terms of two to four years. The components of lease expense for the three months ended March 31, 2019 , were as follows: Three months ended (dollars in thousands) 2019 Operating lease cost (1) $ 6,001 Variable lease cost (2) 991 Sublease income (705 ) Net lease cost $ 6,287 (1) Includes short-term lease costs, which are immaterial. (2) Includes costs for operating lease ROU assets that vary due to changes in facts or circumstances occurring after the commencement date, other than the passage of time. For example, the base rent of our Customer Operations Center (discussed above) escalates annually at a rate equal to the change in the consumer price index, as defined in the agreement, but not to exceed 5.5% in any year. Accordingly, variable lease costs for this lease are determined as the difference between the actual rent payment for a period and the rent payment expected for that period as of our adoption of ASU 2016-02 on January 1, 2019. During the three months ended March 31, 2019 , we recorded $1.3 million in impairments of operating lease ROU assets associated with certain leased office spaces we ceased using as part of our facilities optimization restructuring. These impairments were recorded as restructuring expense on our consolidated statements of comprehensive income. See Note 15 to these consolidated financial statements for additional details regarding our facilities optimization restructuring. Total rent expense as determined under ASC 840 for the three months ended March 31, 2018 was $4.5 million . Maturities of our operating lease liabilities as of March 31, 2019 were as follows: Years ending December 31, Operating leases (1) 2019 – remaining $ 17,590 2020 21,616 2021 18,155 2022 16,405 2023 14,613 Thereafter 81,958 Total lease payments 170,337 Less: Amount representing interest 50,702 Present value of future payments $ 119,635 (1) Our maturities of our operating lease liabilities do not include payments related to Phase Two of our New Headquarters Facility, as that option had not been exercised as of March 31, 2019 . As determined under ASC 840, the future minimum lease payments related to lease agreements with a remaining noncancelable term in excess of one year, net of related sublease commitments and lease incentives, as of December 31, 2018 were as follows: Years ending December 31, (dollars in thousands) Operating leases 2019 $ 20,808 2020 20,274 2021 16,924 2022 14,391 2023 12,923 Thereafter 81,755 Total minimum lease payments $ 167,075 Our ROU assets and lease liabilities are included in the following line items in our consolidated balance sheet: (dollars in thousands) March 31, Operating leases Operating lease right-of-use assets $ 110,485 Accrued expenses and other current liabilities $ 16,755 Operating lease liabilities, net of current portion 102,880 Total operating lease liabilities $ 119,635 As of March 31, 2019 , the weighted average remaining lease terms and discount rates were as follows: (dollars in thousands) March 31, Operating leases Weighted average remaining lease term (years) 13.0 Weighted average discount rate 5.96 % Supplemental cash flow information related to leases during the three months ended March 31, 2019 , was as follows: Three months ended (dollars in thousands) 2019 Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 5,914 Right-of-use assets obtained in exchange for lease obligations (non-cash): Operating leases 108,330 Other commitments The term loans under the 2017 Credit Facility require periodic principal payments. The balance of the term loans and any amounts drawn on the revolving credit loans are due upon maturity of the 2017 Credit Facility in June 2022 . We have contractual obligations for third-party technology used in our solutions and for other services we purchase as part of our normal operations. In certain cases, these arrangements require a minimum annual purchase commitment by us. As of March 31, 2019 , the remaining aggregate minimum purchase commitment under these arrangements was approximately $111.4 million through 2023 . Solution and service indemnifications In the ordinary course of business, we provide certain indemnifications of varying scope to customers against claims of intellectual property infringement made by third parties arising from the use of our solutions or services. If we determine that it is probable that a loss has been incurred related to solution or service indemnifications, any such loss that could be reasonably estimated would be recognized. We have not identified any losses and, accordingly, we have not recorded a liability related to these indemnifications. Legal proceedings We are subject to legal proceedings and claims that arise in the ordinary course of business. We make a provision for a loss contingency when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. These provisions are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel and other information and events pertaining to a particular case. Unless otherwise specifically disclosed in this note, we have determined as of March 31, 2019 , that no provision for liability nor disclosure is required related to any claim against us because (a) there is not a reasonable possibility that a loss exceeding amounts already recognized (if any) may be incurred with respect to such claim; (b) a reasonably possible loss or range of loss cannot be estimated; or (c) such estimate is immaterial.

Income Taxes

Income Taxes	3 Months Ended
	Mar. 31, 2019
Income Tax Disclosure [Abstract]
Income Taxes	11. Income Taxes Our income tax benefit and effective income tax rates, including the effects of period-specific events, were: Three months ended (dollars in thousands) 2019 2018 Income tax benefit $ (1,834 ) $ (3,527 ) Effective income tax rate 62.0 % (24.8 )% We compute the year-to-date income tax provision by applying the estimated annual effective tax rate to the year-to-date pre-tax income or loss and adjusting for discrete tax items in the period. Our effective income tax rate can be more or less volatile based on the amount of pre-tax income or loss. For example, the impact of discrete items and non-deductible expenses on our effective tax rate is greater when our pre-tax income is lower. The increase in our effective income tax rate during the three months ended March 31, 2019 , when compared to the same period in 2018 , was partially attributable to the impact of discrete tax benefits on a pre-tax loss for the quarter as compared to pre-tax income for the same period in 2018. The increase in our effective income tax rate during the three months ended March 31, 2019 , when compared to the same period in 2018 , was also

Stock-Based Compensation

Stock-Based Compensation	3 Months Ended
	Mar. 31, 2019
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]
Stock-Based Compensation	12. Stock-based Compensation Stock-based compensation expense is allocated to cost of revenue and operating expenses on the consolidated statements of comprehensive income based on where the associated employee’s compensation is recorded. The following table summarizes stock-based compensation expense: Three months ended (dollars in thousands) 2019 2018 Included in cost of revenue: Cost of recurring $ 512 $ 452 Cost of one-time services and other 462 643 Total included in cost of revenue 974 1,095 Included in operating expenses: Sales, marketing and customer success 2,911 1,825 Research and development 2,674 2,136 General and administrative 7,167 6,036 Total included in operating expenses 12,752 9,997 Total stock-based compensation expense $ 13,726 $ 11,092

Stockholders' Equity

Stockholders' Equity	3 Months Ended
	Mar. 31, 2019
Equity [Abstract]
Stockholders' Equity	13. Stockholders' Equity Dividends Our Board of Directors has adopted a dividend policy, which provides for the distribution to stockholders of a portion of cash generated by us that is in excess of operational needs and capital expenditures. The 2017 Credit Facility limits the amount of dividends payable and certain state laws restrict the amount of dividends distributed. In February 2019 , our Board of Directors approved an annual dividend rate of $0.48 per share to be made in quarterly payments. Dividend payments are not guaranteed and our Board of Directors may decide, in its absolute discretion, at any time and for any reason, not to declare and pay further dividends. The following table provides information with respect to quarterly dividends of $0.12 per share paid on common stock during the three months ended March 31, 2019 . Declaration Date Dividend per Share Record Date Payable Date February 6, 2019 $ 0.12 February 27 March 15 On April 30, 2019 , our Board of Directors declared a second quarter dividend of $0.12 per share payable on June 14, 2019 to stockholders of record on May 28, 2019 . Changes in accumulated other comprehensive income (loss) by component The changes in accumulated other comprehensive income (loss) by component, consisted of the following: Three months ended (dollars in thousands) 2019 2018 Accumulated other comprehensive loss, beginning of period $ (5,110 ) $ (642 ) By component: Gains and losses on cash flow hedges: Accumulated other comprehensive income balance, beginning of period $ 1,498 $ 748 Other comprehensive (loss) income before reclassifications, net of tax effects of $276 and $(392) (763 ) 1,094 Amounts reclassified from accumulated other comprehensive loss to interest expense (229 ) (20 ) Tax benefit included in provision for income taxes 60 5 Total amounts reclassified from accumulated other comprehensive loss (169 ) (15 ) Net current-period other comprehensive (loss) income (932 ) 1,079 Reclassification upon early adoption of ASU 2018-02 — 167 Accumulated other comprehensive income balance, end of period $ 566 $ 1,994 Foreign currency translation adjustment: Accumulated other comprehensive loss balance, beginning of period $ (6,608 ) $ (1,390 ) Translation adjustments 4,590 6,437 Accumulated other comprehensive (loss) income balance, end of period (2,018 ) 5,047 Accumulated other comprehensive (loss) income, end of period $ (1,452 ) $ 7,041

Revenue Recognition

Revenue Recognition	3 Months Ended
	Mar. 31, 2019
Revenue from Contract with Customer [Abstract]
Revenue Recognition	14. Revenue Recognition Transaction price allocated to the remaining performance obligations As of March 31, 2019 , approximately $739 million of revenue is expected to be recognized from remaining performance obligations. We expect to recognize revenue on approximately 60% of these remaining performance obligations over the next 12 months , with the remainder recognized thereafter. We applied the practical expedient in ASC 606-10-50-14 and have excluded the value of unsatisfied performance obligations for (i) contracts with an original expected length of one year or less (one-time services); and (ii) contracts for which we recognize revenue at the amount to which we have the right to invoice for services performed (payment services and usage). Contract balances Our contract assets as of March 31, 2019 and December 31, 2018 were insignificant. Our opening and closing balances of deferred revenue were as follows: (in thousands) March 31, December 31, Total deferred revenue 285,372 298,555 The modest decrease in deferred revenue during the three months ended March 31, 2019 was primarily due to less customer contract renewals in our first quarter due to the timing of customer budget cycles. Historically, we have an increase in customer contract renewals near the beginning of our third quarter resulting in lower deferred revenue at the end of our first quarter. The amount of revenue recognized during the three months ended March 31, 2019 that was included in the deferred revenue balance at the beginning of the period was approximately $131 million . The amount of revenue recognized during the three months ended March 31, 2019 from performance obligations satisfied in prior periods was insignificant . Disaggregation of revenue We sell our cloud-based solutions and related services in two primary geographical markets: to customers in the United States, and to customers located outside of the United States. The following table presents our revenue by geographic area based on the address of our customers: Three months ended (dollars in thousands) 2019 2018 United States $ 188,126 $ 175,923 Other countries 27,704 28,261 Total revenue $ 215,830 $ 204,184 The General Markets Group ("GMG"), the Enterprise Markets Group ("EMG"), and the International Markets Group ("IMG") comprise our go-to-market organizations. The following is a description of each market group: • The GMG focuses on sales primarily to all K-12 private schools, faith-based and arts and cultural organizations, as well as emerging and mid-sized prospects in the U.S.; • The EMG focuses on sales primarily to all healthcare and higher education institutions, corporations and foundations, as well as large and/or strategic prospects in the U.S.; and • The IMG focuses on sales primarily to all prospects and customers outside of the U.S. The following table presents our revenue by market group: Three months ended (dollars in thousands) 2019 2018 (1) GMG $ 92,515 $ 88,268 EMG 95,165 86,851 IMG 28,122 28,999 Other 28 66 Total revenue $ 215,830 $ 204,184 (1) Beginning in the first quarter of 2019, all of our Canadian operations are included in IMG. We have recast our revenue by market group for the three months ended March 31, 2018

Restructuring

Restructuring	3 Months Ended
	Mar. 31, 2019
Restructuring and Related Activities [Abstract]
Restructuring	15. Restructuring During 2017, in an effort to further our organizational objectives, including improved operating efficiency, customer outcomes and employee satisfaction, we initiated a multi-year plan to consolidate and relocate some of our existing offices to highly modern and more collaborative workspaces with short-term financial commitments. These workspaces are also more centrally located for our employees and closer to our customers and prospects. Restructuring costs incurred prior to our adoption of ASU 2016-02 on January 1, 2019 consisted primarily of costs to terminate lease agreements, contractual lease payments, net of estimated sublease income, upon vacating space as part of the plan, as well as insignificant costs to relocate affected employees and write-off facilities-related fixed assets that we would no longer use. Upon adoption of ASU 2016-02 at January 1, 2019, we reduced our operating lease ROU assets recognized at transition by the carrying amounts of the restructuring liabilities for certain leased office spaces that we ceased using prior to December 31, 2018. See additional details below. Restructuring costs incurred during the three months ended March 31, 2019 consisted primarily of operating lease ROU asset impairment costs and, to a lesser extent, write-offs of facilities-related fixed assets that we will no longer use. We currently expect to incur before-tax restructuring costs associated with these activities of between $8.5 million and $9.5 million , of which $7.3 million has been incurred as of March 31, 2019 , with substantially all of the remaining costs expected to be incurred by the end of 2019 . The following table summarizes our facilities optimization restructuring costs as of March 31, 2019 : Cumulative costs incurred as of Costs incurred during the three months ended (1) Cumulative costs incurred as of (in thousands) December 31, 2018 March 31, 2019 By component: Contract termination costs $ 4,176 $ 1,392 $ 5,568 Other costs 1,208 561 1,769 Total $ 5,384 $ 1,953 $ 7,337 (1) Includes $1.3 million of operating lease ROU asset impairment costs. The change in our liability related to our facilities optimization restructuring during the three months ended March 31, 2019 , consisted of the following: Accrued at Increases for incurred costs (1) Written off upon adoption of ASU 2016-02 (2) Costs paid Accrued at (in thousands) December 31, 2018 March 31, 2019 By component: Contract termination costs $ 1,865 $ 1,392 $ (1,656 ) $ (1,536 ) $ 65 Other costs 50 561 — (611 ) — Total $ 1,915 $ 1,953 $ (1,656 ) $ (2,147 ) $ 65 (1) Includes $1.3 million of operating lease ROU asset impairment costs. (2)

Basis of Presentation (Policy)

Basis of Presentation (Policy)	3 Months Ended
	Mar. 31, 2019
Accounting Policies [Abstract]
Unaudited interim consolidated financial statements	Unaudited interim consolidated financial statements The accompanying interim consolidated financial statements have been prepared pursuant to the rules and regulations of the United States Securities and Exchange Commission ("SEC") for interim financial reporting. These consolidated statements are unaudited and, in the opinion of management, include all adjustments (consisting of normal recurring adjustments and accruals) necessary to state fairly the consolidated balance sheets, consolidated statements of comprehensive income, consolidated statements of cash flows and consolidated statement of stockholders’ equity, for the periods presented in accordance with accounting principles generally accepted in the United States ("U.S.") ("GAAP"). The consolidated balance sheet at December 31, 2018 , has been derived from the audited consolidated financial statements at that date. Operating results and cash flows for the three months ended March 31, 2019 are not necessarily indicative of the results that may be expected for the fiscal year ending December 31, 2019 , or any other future period. Certain information and footnote disclosures normally included in annual financial statements prepared in accordance with GAAP have been omitted in accordance with the rules and regulations for interim reporting of the SEC. These interim consolidated financial statements should be read in conjunction with the consolidated financial statements and notes thereto included in our Annual Report on Form 10-K for the year ended December 31, 2018
Basis of consolidation	Basis of consolidationThe consolidated financial statements include the accounts of Blackbaud, Inc. and its wholly-owned subsidiaries. All intercompany balances and transactions have been eliminated in consolidation.
Reportable segment	Reportable segmentWe report our operating results and financial information in one operating and reportable segment. Our chief operating decision maker uses consolidated financial information to make operating decisions, assess financial performance and allocate resources. Our chief operating decision maker is our chief executive officer ("CEO").
Recently adopted accounting pronouncements	Recently adopted accounting pronouncements In February 2016, the Financial Accounting Standards Board ("FASB") issued Accounting Standards Update ("ASU") 2016-02, Leases (Topic 842) ("ASU 2016-02"). ASU 2016-02 requires lessees to record most leases on their balance sheet but recognize expenses in the income statement in a manner similar to previous guidance. The way in which entities classify leases determines how to recognize lease-related revenue and expense. We adopted ASU 2016-02 as of January 1, 2019 using the transition method that allowed us to initially apply the guidance at the adoption date of January 1, 2019 without adjusting comparative periods presented. We elected to use the package of practical expedients that allowed us to not reassess: (1) whether any expired or existing contracts are or contain leases, (2) lease classification for any expired or existing leases and (3) initial direct costs for any existing leases. We did not elect to use the hindsight practical expedient, which permits entities to use hindsight in determining the lease term and assessing impairment. Additionally, we elected not to apply the recognition requirements of the new lease accounting standard to short-term leases. Adopting ASU 2016-02 had a material impact on our consolidated balance sheet as of January 1, 2019, as we recognized $121.6 million of lease liabilities and $113.4 million of right-of-use ("ROU") assets for those leases classified as operating leases. Summary of significant accounting policies
Leases	Leases We determine if an arrangement is a lease at inception. Operating leases are included in operating lease ROU assets, accrued expense and other current liabilities, and operating lease liabilities, net of current portion in our consolidated balance sheet as of March 31, 2019.
Legal proceedings	Legal proceedingsWe are subject to legal proceedings and claims that arise in the ordinary course of business. We make a provision for a loss contingency when it is both probable that a liability has been incurred and the amount of the loss can be reasonably estimated. These provisions are reviewed at least quarterly and adjusted to reflect the impacts of negotiations, settlements, rulings, advice of legal counsel and other information and events pertaining to a particular case.

Business Combinations (Tables)

Business Combinations (Tables) - YourCause [Member]	3 Months Ended
	Mar. 31, 2019
Business Acquisition [Line Items]
Purchase Price Allocation	The fair values assigned to the assets acquired and liabilities assumed in the table below are based on our best estimates and assumptions as of the reporting date and are considered preliminary pending finalization. The estimates and assumptions are subject to change as we obtain additional information during the measurement period, which may be up to one year from the acquisition date. The assets and liabilities, pending finalization, include the valuation of intangible assets as well as the assumed deferred revenue and deferred income tax balances. (in thousands) Purchase price allocation Net working capital, excluding deferred revenue $ 3,332 Other long-term assets 2,574 Identifiable intangible assets 74,690 Deferred tax liability (4,615 ) Deferred revenue (4,300 ) Other long-term liabilities (1,650 ) Goodwill 87,717 Total purchase price $ 157,748
Acquired Intangible Assets	The YourCause acquisition resulted in the identification of the following identifiable intangible assets: Intangible assets acquired Weighted average amortization period YourCause (in thousands) (in years) Acquired technology $ 47,800 12 Customer relationships 25,900 15 Marketing assets 830 2 Non-compete agreements 160 0 Total intangible assets $ 74,690 13

Goodwill and Other Intangible_2

Goodwill and Other Intangible Assets (Tables)	3 Months Ended
	Mar. 31, 2019
Goodwill and Intangible Assets Disclosure [Abstract]
Change in Goodwill	The change in goodwill during the three months ended March 31, 2019 , consisted of the following: (dollars in thousands) Total Balance at December 31, 2018 $ 545,213 Additions related to current year business combinations 87,717 Effect of foreign currency translation 1,915 Balance at March 31, 2019 $ 634,845

Earnings Per Share (Tables)

Earnings Per Share (Tables)	3 Months Ended
	Mar. 31, 2019
Earnings Per Share [Abstract]
Computation of Basic and Diluted Earnings Per Share	The following table sets forth the computation of basic and diluted earnings (loss) per share: Three months ended (dollars in thousands, except per share amounts) 2019 2018 Numerator: Net (loss) income $ (1,122 ) $ 17,751 Denominator: Weighted average common shares 47,516,912 47,019,603 Add effect of dilutive securities: Stock-based awards — 989,792 Weighted average common shares assuming dilution 47,516,912 48,009,395 (Loss) earnings per share: Basic $ (0.02 ) $ 0.38 Diluted $ (0.02 ) $ 0.37 Anti-dilutive shares excluded from calculations of diluted (loss) earnings per share 740,119 24

Fair Value Measurements (Tables

Fair Value Measurements (Tables)	3 Months Ended
	Mar. 31, 2019
Fair Value Disclosures [Abstract]
Assets and Liabilities Measured at Fair Value on a Recurring Basis	Assets and liabilities that are measured at fair value on a recurring basis consisted of the following, as of the dates indicated below: Fair value measurement using (dollars in thousands) Level 1 Level 2 Level 3 Total Fair value as of March 31, 2019 Financial assets: Derivative instruments $ — $ 1,239 $ — $ 1,239 Total financial assets $ — $ 1,239 $ — $ 1,239 Fair value as of March 31, 2019 Financial liabilities: Derivative instruments $ — $ 433 $ — $ 433 Total financial liabilities $ — $ 433 $ — $ 433 Fair value as of December 31, 2018 Financial assets: Derivative instruments $ — $ 2,260 $ — $ 2,260 Total financial assets $ — $ 2,260 $ — $ 2,260 Fair value as of December 31, 2018 Financial liabilities: Derivative instruments $ — $ 186 $ — $ 186 Total financial liabilities $ — $ 186 $ — $ 186

Consolidated Financial Statem_2

Consolidated Financial Statement Details (Tables)	3 Months Ended
	Mar. 31, 2019
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Components of Prepaid Expenses and Other Assets	Prepaid expenses and other assets (dollars in thousands) March 31, December 31, Costs of obtaining contracts (1)(2) $ 88,812 $ 85,590 Prepaid software maintenance and subscriptions 27,598 21,134 Unbilled accounts receivable 6,043 4,161 Taxes, prepaid and receivable 3,954 2,055 Derivative instruments 1,239 2,260 Security deposits 1,228 1,020 Other assets 11,686 8,931 Total prepaid expenses and other assets 140,560 125,151 Less: Long-term portion 67,461 65,363 Prepaid expenses and other current assets $ 73,099 $ 59,788 (1) Amortization expense from costs of obtaining contracts was $9.6 million for the three months ended March 31, 2019 . (2) The current portion of costs of obtaining contracts as of March 31, 2019 and December 31, 2018 was $32.1 million and $31.7 million
Components of Accrued Expenses and Other Liabilities	Accrued expenses and other liabilities (dollars in thousands) March 31, December 31, Operating lease liabilities, current portion $ 16,755 $ — Accrued bonuses 8,586 14,868 Accrued commissions and salaries 8,546 9,934 Taxes payable 4,843 6,204 Customer credit balances 4,027 4,076 Unrecognized tax benefit 3,609 2,719 Accrued vacation costs 2,101 2,352 Accrued health care costs 1,841 1,497 Other liabilities 8,977 14,631 Total accrued expenses and other liabilities 59,285 56,281 Less: Long-term portion 4,302 9,388 Accrued expenses and other current liabilities $ 54,983 $ 46,893

Debt (Tables)

Debt (Tables)	3 Months Ended
	Mar. 31, 2019
Debt Disclosure [Abstract]
Summary of Debt	The following table summarizes our debt balances and the related weighted average effective interest rates, which includes the effect of interest rate swap agreements. Debt balance at Weighted average effective interest rate at (dollars in thousands) March 31, December 31, March 31, December 31, Credit facility: Revolving credit loans $ 298,200 $ 100,000 3.90 % 4.13 % Term loans 286,875 288,750 3.43 % 3.44 % Total debt 585,075 388,750 3.67 % 3.61 % Less: Unamortized discount and debt issuance costs 1,507 1,626 Less: Debt, current portion 7,500 7,500 3.75 % 3.77 % Debt, net of current portion $ 576,068 $ 379,624 3.67 % 3.61 %
Annual Maturities Related to Credit Facility	As of March 31, 2019 , the required annual maturities related to the 2017 Credit Facility were as follows: Years ending December 31, (dollars in thousands) Annual maturities 2019 - remaining $ 5,625 2020 7,500 2021 7,500 2022 564,450 2023 — Thereafter — Total required maturities $ 585,075

Derivative Instruments (Tables)

Derivative Instruments (Tables)	3 Months Ended
	Mar. 31, 2019
Derivative Instruments and Hedging Activities Disclosure [Abstract]
Fair Values of Derivative Instruments	The fair values of our derivative instruments were as follows as of: Asset Derivatives Liability Derivatives (dollars in thousands) Balance sheet location March 31, December 31, Balance sheet location March 31, December 31, Derivative instruments designated as hedging instruments: Interest rate swaps, long-term portion Other assets 1,239 2,260 Other liabilities 433 186 Total derivative instruments designated as hedging instruments $ 1,239 $ 2,260 $ 433 $ 186
Effects of Derivative Instruments in Cash Flow Hedging Relationships	The effects of derivative instruments in cash flow hedging relationships were as follows: Gain (loss) recognized in accumulated other comprehensive loss as of Location of gain (loss) reclassified from accumulated other comprehensive loss into income Gain (loss) reclassified from accumulated other comprehensive loss into income (dollars in thousands) March 31, Three months ended Interest rate swaps $ 806 Interest expense $ 229 March 31, Three months ended Interest rate swaps $ 2,748 Interest expense $ 20

Commitments and Contingencies (

Commitments and Contingencies (Tables)	3 Months Ended
	Mar. 31, 2019
Commitments and Contingencies Disclosure [Abstract]
Components of Lease Expense	The components of lease expense for the three months ended March 31, 2019 , were as follows: Three months ended (dollars in thousands) 2019 Operating lease cost (1) $ 6,001 Variable lease cost (2) 991 Sublease income (705 ) Net lease cost $ 6,287 (1) Includes short-term lease costs, which are immaterial. (2) Includes costs for operating lease ROU assets that vary due to changes in facts or circumstances occurring after the commencement date, other than the passage of time. For example, the base rent of our Customer Operations Center (discussed above) escalates annually at a rate equal to the change in the consumer price index, as defined in the agreement, but not to exceed 5.5%
Schedule of Maturities of Operating Lease Liabilities	Maturities of our operating lease liabilities as of March 31, 2019 were as follows: Years ending December 31, Operating leases (1) 2019 – remaining $ 17,590 2020 21,616 2021 18,155 2022 16,405 2023 14,613 Thereafter 81,958 Total lease payments 170,337 Less: Amount representing interest 50,702 Present value of future payments $ 119,635 (1) Our maturities of our operating lease liabilities do not include payments related to Phase Two of our New Headquarters Facility, as that option had not been exercised as of March 31, 2019
Schedule of Future Minimum Lease Commitments Related to Lease Agreements Under ASC 840	As determined under ASC 840, the future minimum lease payments related to lease agreements with a remaining noncancelable term in excess of one year, net of related sublease commitments and lease incentives, as of December 31, 2018 were as follows: Years ending December 31, (dollars in thousands) Operating leases 2019 $ 20,808 2020 20,274 2021 16,924 2022 14,391 2023 12,923 Thereafter 81,755 Total minimum lease payments $ 167,075
Schedule Of Supplemental Balance Sheet Information Related To Leases	Our ROU assets and lease liabilities are included in the following line items in our consolidated balance sheet: (dollars in thousands) March 31, Operating leases Operating lease right-of-use assets $ 110,485 Accrued expenses and other current liabilities $ 16,755 Operating lease liabilities, net of current portion 102,880 Total operating lease liabilities $ 119,635 March 31, 2019 , the weighted average remaining lease terms and discount rates were as follows: (dollars in thousands) March 31, Operating leases Weighted average remaining lease term (years) 13.0 Weighted average discount rate 5.96 %
Schedule Of Supplemental Cash Flow Information Related To Leases	Supplemental cash flow information related to leases during the three months ended March 31, 2019 , was as follows: Three months ended (dollars in thousands) 2019 Cash paid for amounts included in the measurement of lease liabilities: Operating cash flows from operating leases $ 5,914 Right-of-use assets obtained in exchange for lease obligations (non-cash): Operating leases 108,330

Income Taxes (Tables)

Income Taxes (Tables)	3 Months Ended
	Mar. 31, 2019
Income Tax Disclosure [Abstract]
Schedule of Effective Income Tax Rates	Our income tax benefit and effective income tax rates, including the effects of period-specific events, were: Three months ended (dollars in thousands) 2019 2018 Income tax benefit $ (1,834 ) $ (3,527 ) Effective income tax rate 62.0 % (24.8 )%

Stock-Based Compensation (Table

Stock-Based Compensation (Tables)	3 Months Ended
	Mar. 31, 2019
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]
Summary of Stock-Based Compensation Expense	The following table summarizes stock-based compensation expense: Three months ended (dollars in thousands) 2019 2018 Included in cost of revenue: Cost of recurring $ 512 $ 452 Cost of one-time services and other 462 643 Total included in cost of revenue 974 1,095 Included in operating expenses: Sales, marketing and customer success 2,911 1,825 Research and development 2,674 2,136 General and administrative 7,167 6,036 Total included in operating expenses 12,752 9,997 Total stock-based compensation expense $ 13,726 $ 11,092

Stockholders' Equity (Tables)

Stockholders' Equity (Tables)	3 Months Ended
	Mar. 31, 2019
Equity [Abstract]
Changes in Accumulated Other Comprehensive Loss by Component	The changes in accumulated other comprehensive income (loss) by component, consisted of the following: Three months ended (dollars in thousands) 2019 2018 Accumulated other comprehensive loss, beginning of period $ (5,110 ) $ (642 ) By component: Gains and losses on cash flow hedges: Accumulated other comprehensive income balance, beginning of period $ 1,498 $ 748 Other comprehensive (loss) income before reclassifications, net of tax effects of $276 and $(392) (763 ) 1,094 Amounts reclassified from accumulated other comprehensive loss to interest expense (229 ) (20 ) Tax benefit included in provision for income taxes 60 5 Total amounts reclassified from accumulated other comprehensive loss (169 ) (15 ) Net current-period other comprehensive (loss) income (932 ) 1,079 Reclassification upon early adoption of ASU 2018-02 — 167 Accumulated other comprehensive income balance, end of period $ 566 $ 1,994 Foreign currency translation adjustment: Accumulated other comprehensive loss balance, beginning of period $ (6,608 ) $ (1,390 ) Translation adjustments 4,590 6,437 Accumulated other comprehensive (loss) income balance, end of period (2,018 ) 5,047 Accumulated other comprehensive (loss) income, end of period $ (1,452 ) $ 7,041

Revenue Recognition (Tables)

Revenue Recognition (Tables)	3 Months Ended
	Mar. 31, 2019
Revenue from Contract with Customer [Abstract]
Contract Balances	Our opening and closing balances of deferred revenue were as follows: (in thousands) March 31, December 31, Total deferred revenue 285,372 298,555
Disaggregation of Revenue	The following table presents our revenue by geographic area based on the address of our customers: Three months ended (dollars in thousands) 2019 2018 United States $ 188,126 $ 175,923 Other countries 27,704 28,261 Total revenue $ 215,830 $ 204,184 Three months ended (dollars in thousands) 2019 2018 (1) GMG $ 92,515 $ 88,268 EMG 95,165 86,851 IMG 28,122 28,999 Other 28 66 Total revenue $ 215,830 $ 204,184 (1) Beginning in the first quarter of 2019, all of our Canadian operations are included in IMG. We have recast our revenue by market group for the three months ended March 31, 2018

Restructuring (Tables)

Restructuring (Tables)	3 Months Ended
	Mar. 31, 2019
Restructuring and Related Activities [Abstract]
Schedule of Restructuring Costs	The following table summarizes our facilities optimization restructuring costs as of March 31, 2019 : Cumulative costs incurred as of Costs incurred during the three months ended (1) Cumulative costs incurred as of (in thousands) December 31, 2018 March 31, 2019 By component: Contract termination costs $ 4,176 $ 1,392 $ 5,568 Other costs 1,208 561 1,769 Total $ 5,384 $ 1,953 $ 7,337 (1) Includes $1.3 million
Schedule of Restructuring Reserve by Type of Cost	The change in our liability related to our facilities optimization restructuring during the three months ended March 31, 2019 , consisted of the following: Accrued at Increases for incurred costs (1) Written off upon adoption of ASU 2016-02 (2) Costs paid Accrued at (in thousands) December 31, 2018 March 31, 2019 By component: Contract termination costs $ 1,865 $ 1,392 $ (1,656 ) $ (1,536 ) $ 65 Other costs 50 561 — (611 ) — Total $ 1,915 $ 1,953 $ (1,656 ) $ (2,147 ) $ 65 (1) Includes $1.3 million of operating lease ROU asset impairment costs. (2)

Basis of Presentation (Details)

Basis of Presentation (Details) - USD ($) $ in Thousands	Mar. 31, 2019		Jan. 01, 2019	Dec. 31, 2018
Accounting Policies [Abstract]
Operating lease liabilities	$ 119,635	[1]	$ 121,600
Operating lease right-of-use assets	$ 110,485		$ 113,400	$ 0
[1]	Our maturities of our operating lease liabilities do not include payments related to Phase Two of our New Headquarters Facility, as that option had not been exercised as of March 31, 2019

Business Combinations (Details)

Business Combinations (Details) - YourCause [Member] $ in Millions	Jan. 02, 2019USD ($)
Business Acquisition [Line Items]
Estimated fair value of accounts receivable acquired	$ 4.1
Goodwill, tax deductible amount	54.7
Revolving Credit Facility [Member]
Business Acquisition [Line Items]
Total cash consideration paid for the acquisition	$ 157.7

Business Combinations (Purchase

Business Combinations (Purchase Price Allocation) (Details) - USD ($) $ in Thousands	Mar. 31, 2019	Jan. 02, 2019	Dec. 31, 2018
Business Acquisition [Line Items]
Goodwill	$ 634,845		$ 545,213
YourCause [Member]
Business Acquisition [Line Items]
Net working capital, excluding deferred revenue		$ 3,332
Other long-term assets		2,574
Identifiable intangible assets		74,690
Deferred tax liability		(4,615)
Deferred revenue		(4,300)
Other long-term liabilities		(1,650)
Goodwill		87,717
Total purchase price		$ 157,748

Business Combinations (Acquired

Business Combinations (Acquired Intangible Assets) (Details) - YourCause [Member] $ in Thousands	Jan. 02, 2019USD ($)
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets acquired	$ 74,690
Weighted average amortization period (in years)	13 years
Acquired technology [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets acquired	$ 47,800
Weighted average amortization period (in years)	12 years
Customer relationships [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets acquired	$ 25,900
Weighted average amortization period (in years)	15 years
Marketing assets [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets acquired	$ 830
Weighted average amortization period (in years)	2 years
Non-compete agreements [Member]
Acquired Finite-Lived Intangible Assets [Line Items]
Finite-lived intangible assets acquired	$ 160
Weighted average amortization period (in years)	0 years

Goodwill and Other Intangible_3

Goodwill and Other Intangible Assets (Change in Goodwill) (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2019USD ($)
Goodwill [Roll Forward]
Beginning balance	$ 545,213
Effect of foreign currency translation	1,915
Ending balance	634,845
YourCause [Member]
Goodwill [Roll Forward]
Additions related to current year business combination	$ 87,717

Earnings Per Share (Computation

Earnings Per Share (Computation of Basic and Diluted Earnings Per Share) (Details) - USD ($) $ / shares in Units, $ in Thousands	3 Months Ended
	Mar. 31, 2019	Mar. 31, 2018
Earnings Per Share [Abstract]
Net (loss) income	$ (1,122)	$ 17,751
Weighted average common shares	47,516,912	47,019,603
Stock-based awards	0	989,792
Weighted average common shares assuming dilution	47,516,912	48,009,395
Earnings (Loss) Per Share, Basic and Diluted [Abstract]
Basic (loss) earnings per share	$ (0.02)	$ 0.38
Diluted (loss) earnings per share	$ (0.02)	$ 0.37
Anti-dilutive shares excluded from calculations of diluted (loss) earnings per share	740,119	24

Fair Value Measurements Fair Va

Fair Value Measurements Fair Value Measurements (Details) $ in Millions	3 Months Ended
	Mar. 31, 2019USD ($)
Fair Value Disclosures [Abstract]
Restructuring reserve, period increase (decrease), related to impairments of operating lease right-of-use assets	$ 1.3

Fair Value Measurements (Assets

Fair Value Measurements (Assets and Liabilities Measured at Fair Value on a Recurring Basis) (Details) - Fair value measurements, recurring [Member] - USD ($) $ in Thousands	Mar. 31, 2019	Dec. 31, 2018
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Derivative assets	$ 1,239	$ 2,260
Total financial assets	1,239	2,260
Derivative liabilities	433	186
Total financial liabilities	433	186
Level 1 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Derivative assets	0	0
Total financial assets	0	0
Derivative liabilities	0	0
Total financial liabilities	0	0
Level 2 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Derivative assets	1,239	2,260
Total financial assets	1,239	2,260
Derivative liabilities	433	186
Total financial liabilities	433	186
Level 3 [Member]
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]
Derivative assets	0	0
Total financial assets	0	0
Derivative liabilities	0	0
Total financial liabilities	$ 0	$ 0

Consolidated Financial Statem_3

Consolidated Financial Statement Details (Components of Prepaid Expenses and Other Assets) (Details) - USD ($) $ in Thousands		3 Months Ended
		Mar. 31, 2019	Dec. 31, 2018
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Costs of obtaining contracts	[1],[2]	$ 88,812	$ 85,590
Prepaid software maintenance and subscriptions		27,598	21,134
Unbilled accounts receivable		6,043	4,161
Taxes, prepaid and receivable		3,954	2,055
Derivative instruments		1,239	2,260
Security deposits		1,228	1,020
Other assets		11,686	8,931
Total prepaid expenses and other assets		140,560	125,151
Less: Long-term portion		67,461	65,363
Prepaid expenses and other current assets		73,099	59,788
Amortization expense from costs of obtaining contracts		9,600
Current portion of costs of obtaining contracts		$ 32,100	$ 31,700
[1]	Amortization expense from costs of obtaining contracts was $9.6 million for the three months ended March 31, 2019
[2]	The current portion of costs of obtaining contracts as of March 31, 2019 and December 31, 2018 was $32.1 million and $31.7 million

Consolidated Financial Statem_4

Consolidated Financial Statement Details (Components of Accrued Expenses and Other Liabilities) (Details) - USD ($) $ in Thousands	Mar. 31, 2019	Dec. 31, 2018
Organization, Consolidation and Presentation of Financial Statements [Abstract]
Operating lease liabilities, current portion	$ 16,755	$ 0
Accrued bonuses	8,586	14,868
Accrued commissions and salaries	8,546	9,934
Taxes payable	4,843	6,204
Customer credit balances	4,027	4,076
Unrecognized tax benefit	3,609	2,719
Accrued vacation costs	2,101	2,352
Accrued health care costs	1,841	1,497
Other liabilities	8,977	14,631
Total accrued expenses and other liabilities	59,285	56,281
Less: Long-term portion	4,302	9,388
Accrued expenses and other current liabilities	$ 54,983	$ 46,893

Debt (Details)

Debt (Details) - USD ($) $ in Millions	Jan. 02, 2019	Jun. 02, 2017
Business Acquisition [Line Items]
Credit facility, maximum borrowing capacity		$ 700
Revolving Credit Facility [Member] | YourCause [Member]
Business Acquisition [Line Items]
Total cash consideration paid for the acquisition	$ 157.7

Debt (Summary of Debt) (Details

Debt (Summary of Debt) (Details) - USD ($) $ in Thousands	Mar. 31, 2019	Dec. 31, 2018
Line of Credit Facility [Line Items]
Debt, gross	$ 585,075	$ 388,750
Less: Unamortized discount and debt issuance costs	1,507	1,626
Less: Debt, current portion	7,500	7,500
Debt, net of current portion	$ 576,068	$ 379,624
Weighted average effective interest rate	3.67%	3.61%
Revolving credit loans [Member]
Line of Credit Facility [Line Items]
Debt, gross	$ 298,200	$ 100,000
Weighted average effective interest rate	3.90%	4.13%
Term loans [Member]
Line of Credit Facility [Line Items]
Debt, gross	$ 286,875	$ 288,750
Weighted average effective interest rate	3.43%	3.44%
Short-term debt [Member]
Line of Credit Facility [Line Items]
Weighted average effective interest rate	3.75%	3.77%
Long-term debt [Member]
Line of Credit Facility [Line Items]
Weighted average effective interest rate	3.67%	3.61%

Debt (Annual Maturities Related

Debt (Annual Maturities Related to Credit Facility) (Details) $ in Thousands	Mar. 31, 2019USD ($)
Debt Disclosure [Abstract]
2019 - remaining	$ 5,625
2020	7,500
2021	7,500
2022	564,450
2023	0
Thereafter	0
Total required maturities	$ 585,075

Derivative Instruments (Details

Derivative Instruments (Details) - USD ($) $ in Millions	3 Months Ended
	Mar. 31, 2019	Mar. 31, 2018	Feb. 28, 2018	Jul. 31, 2017
Derivative [Line Items]
Accumulated other comprehensive income expected to be reclassified into earnings within next 12 months	$ 0.7
Ineffective portion of interest rate swap(s)	$ 0	$ 0
July 2017 Swap [Member]
Derivative [Line Items]
Derivative, notional amount				$ 150
February 2018 Swap [Member]
Derivative [Line Items]
Derivative, notional amount			$ 50

Derivative Instruments (Fair Va

Derivative Instruments (Fair Value of Derivative Instruments) (Details) - Designated as hedging instrument [Member] - Interest rate swap [Member] - USD ($) $ in Thousands	Mar. 31, 2019	Dec. 31, 2018
Derivatives, Fair Value [Line Items]
Derivative assets, fair value	$ 1,239	$ 2,260
Derivative liabilities, fair value	433	186
Other assets [Member]
Derivatives, Fair Value [Line Items]
Derivative assets, long-term portion	1,239	2,260
Other liabilities [Member]
Derivatives, Fair Value [Line Items]
Derivative liabilities, long-term portion	$ 433	$ 186

Derivative Instruments (Effects

Derivative Instruments (Effects of Derivative Instruments in Cash Flow Hedging Relationships) (Details) - Interest rate swap [Member] - Cash flow hedging [Member] - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2019	Mar. 31, 2018
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) recognized in accumulated other comprehensive loss	$ 806	$ 2,748
Interest expense [Member]
Derivative Instruments, Gain (Loss) [Line Items]
Gain (loss) reclassified from accumulated other comprehensive loss into income	$ 229	$ 20

Commitments and Contingencies_2

Commitments and Contingencies (Details) $ in Millions	1 Months Ended	3 Months Ended
	Oct. 31, 2008lease	Mar. 31, 2019USD ($)	Mar. 31, 2018USD ($)	May 31, 2016ft²lease	May 04, 2012lease
Lessee, Lease, Description [Line Items]
Operating lease, lease not yet commenced, expense		$ 9.3
Restructuring reserve, period increase (decrease), related to impairments of operating lease right-of-use assets		$ 1.3
Rent expense under ASC 840			$ 4.5
SOUTH CAROLINA | Building [Member] | New HQ Facility [Member]
Lessee, Lease, Description [Line Items]
Rentable square feet (square foot) | ft²				172,000
Number of renewal options (leases) | lease				4
Lease agreement renewal term				5 years
SOUTH CAROLINA | Building [Member] | Customer Operations Center [Member]
Lessee, Lease, Description [Line Items]
Number of renewal options (leases) | lease	2
Lease agreement renewal term	5 years
TEXAS | Building [Member]
Lessee, Lease, Description [Line Items]
Number of renewal options (leases) | lease					2
Lease agreement renewal term					5 years
Minimum [Member]
Lessee, Lease, Description [Line Items]
Lessee, operating lease, term of contract (less than)		1 year
Operating lease, lease not yet commenced, term of contract		2 years
Maximum [Member]
Lessee, Lease, Description [Line Items]
Lessee, operating lease, term of contract (less than)		20 years
Lease agreement renewal term		5 years
Operating lease, lease not yet commenced, term of contract		4 years
Maximum [Member] | SOUTH CAROLINA | Building [Member] | Customer Operations Center [Member]
Lessee, Lease, Description [Line Items]
Percentage of change In base rent	5.50%
Third-party technology [Member]
Long-term Purchase Commitment [Line Items]
Remaining aggregate minimum purchase commitment		$ 111.4

Commitments and Contingencies_3

Commitments and Contingencies (Components of Lease Expense) (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2019USD ($)
Commitments and Contingencies Disclosure [Abstract]
Operating lease cost	$ 6,001	[1]
Variable lease cost	991	[2]
Sublease income	(705)
Net lease cost	$ 6,287
[1]	Includes short-term lease costs, which are immaterial.
[2]	Includes costs for operating lease ROU assets that vary due to changes in facts or circumstances occurring after the commencement date, other than the passage of time. For example, the base rent of our Customer Operations Center (discussed above) escalates annually at a rate equal to the change in the consumer price index, as defined in the agreement, but not to exceed 5.5%

Commitments and Contingencies_4

Commitments and Contingencies (Schedule of Maturities of Operating Lease Liabilities) (Details) - USD ($) $ in Thousands		Mar. 31, 2019		Jan. 01, 2019
Commitments and Contingencies Disclosure [Abstract]
2019 – remaining	[1]	$ 17,590
2020	[1]	21,616
2021	[1]	18,155
2022	[1]	16,405
2023	[1]	14,613
Thereafter	[1]	81,958
Total lease payments	[1]	170,337
Less: Amount representing interest	[1]	50,702
Present value of future payments		$ 119,635	[1]	$ 121,600
[1]	Our maturities of our operating lease liabilities do not include payments related to Phase Two of our New Headquarters Facility, as that option had not been exercised as of March 31, 2019

Commitments and Contingencies_5

Commitments and Contingencies (Schedule of Future Minimum Lease Commitments Related to Lease Agreements Under ASC 840) (Details) $ in Thousands	Dec. 31, 2018USD ($)
Commitments and Contingencies Disclosure [Abstract]
2019	$ 20,808
2020	20,274
2021	16,924
2022	14,391
2023	12,923
Thereafter	81,755
Total minimum lease payments	$ 167,075

Commitments and Contingencies_6

Commitments and Contingencies (Schedule Of Supplemental Balance Sheet Information Related To Leases) (Details) - USD ($) $ in Thousands	Mar. 31, 2019		Jan. 01, 2019	Dec. 31, 2018
Commitments and Contingencies Disclosure [Abstract]
Operating lease right-of-use assets	$ 110,485		$ 113,400	$ 0
Operating lease liabilities, current portion	16,755			0
Operating lease liabilities, net of current portion	102,880			$ 0
Total operating lease liabilities	$ 119,635	[1]	$ 121,600
Weighted average remaining lease term (years)	13 years
Weighted average discount rate	5.96%
[1]	Our maturities of our operating lease liabilities do not include payments related to Phase Two of our New Headquarters Facility, as that option had not been exercised as of March 31, 2019

Commitments and Contingencies_7

Commitments and Contingencies (Schedule Of Supplemental Cash Flow Information Related To Leases) (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2019USD ($)
Commitments and Contingencies Disclosure [Abstract]
Operating cash flows from operating leases	$ 5,914
Right-of-use assets obtained in exchange for lease obligations (non-cash), operating leases	$ 108,330

Income Taxes (Schedule of Effec

Income Taxes (Schedule of Effective Income Tax Rates) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2019	Mar. 31, 2018
Income Tax Disclosure [Abstract]
Income tax benefit	$ (1,834)	$ (3,527)
Effective income tax rate	62.00%	(24.80%)

Stock-Based Compensation (Summa

Stock-Based Compensation (Summary of Stock-Based Compensation Expense) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2019	Mar. 31, 2018
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	$ 13,726	$ 11,092
Cost of recurring [Member]
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	512	452
Cost of one-time services and other [Member]
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	462	643
Total included in cost of revenue [Member]
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	974	1,095
Sales, marketing and customer success [Member]
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	2,911	1,825
Research and development [Member]
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	2,674	2,136
General and administrative [Member]
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	7,167	6,036
Total included in operating expenses [Member]
Employee Service Stock-based Compensation, Allocation of Recognized Period Costs [Line Items]
Allocated stock-based compensation expense	$ 12,752	$ 9,997

Stockholders' Equity (Details)

Stockholders' Equity (Details) - $ / shares	Mar. 15, 2019	Feb. 28, 2019	Mar. 31, 2019	Jun. 14, 2019
Dividends Payable [Line Items]
Annual dividend per share approved (in dollars per share)		$ 0.48
Quarterly dividends paid per share (in dollars per share)			$ 0.12
Dividends paid per share (in dollars per share)	$ 0.12
Subsequent event [Member]
Dividends Payable [Line Items]
Dividends payable per share (in dollars per share)				$ 0.12

Stockholders' Equity (Changes i

Stockholders' Equity (Changes in Accumulated Other Comprehensive Loss by Component) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2019	Mar. 31, 2018
Accumulated Other Comprehensive Income [Roll Forward]
Accumulated other comprehensive (loss) income, beginning of period	$ (5,110)	$ (642)
Reclassification upon early adoption of ASU 2018-02		0
Translation adjustments	4,590	6,437
Accumulated other comprehensive income (loss), end of period	(1,452)	7,041
Gains and losses on cash flow hedges [Member]
Accumulated Other Comprehensive Income [Roll Forward]
Accumulated other comprehensive (loss) income, beginning of period	1,498	748
Other comprehensive (loss) income before reclassifications	(763)	1,094
Amounts reclassified from accumulated other comprehensive loss to interest expense	(229)	(20)
Tax benefit included in provision for income taxes	60	5
Total amounts reclassified from accumulated other comprehensive loss	(169)	(15)
Net current-period other comprehensive (loss) income	(932)	1,079
Reclassification upon early adoption of ASU 2018-02	0	167
Accumulated other comprehensive income (loss), end of period	566	1,994
Unrealized gains (losses), tax effects	276	(392)
Foreign currency translation adjustment [Member]
Accumulated Other Comprehensive Income [Roll Forward]
Accumulated other comprehensive (loss) income, beginning of period	(6,608)	(1,390)
Translation adjustments	4,590	6,437
Accumulated other comprehensive income (loss), end of period	$ (2,018)	$ 5,047

Revenue Recognition (Details)

Revenue Recognition (Details) $ in Millions	3 Months Ended
	Mar. 31, 2019USD ($)
Revenue from Contract with Customer [Abstract]
Revenue, remaining performance obligation	$ 739
Revenue, remaining performance obligation, percentage to be recognized	60.00%
Revenue, remaining performance obligation, expected timing of satisfaction	12 months
Revenue recognized that was included in deferred revenue at beginning of period	$ 131

Revenue Recognition (Contract B

Revenue Recognition (Contract Balances) (Details) - USD ($) $ in Thousands	Mar. 31, 2019	Dec. 31, 2018
Revenue from Contract with Customer [Abstract]
Total deferred revenue	$ 285,372	$ 298,555

Revenue Recognition (Disaggrega

Revenue Recognition (Disaggregation of Revenue by Geography) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2019	Mar. 31, 2018
Disaggregation of Revenue [Line Items]
Revenue	$ 215,830	$ 204,184	[1]
United States [Member]
Disaggregation of Revenue [Line Items]
Revenue	188,126	175,923
Non-US [Member]
Disaggregation of Revenue [Line Items]
Revenue	$ 27,704	$ 28,261
[1]	We have recast our revenue by market group for the three months ended March 31, 2018

Revenue Recognition (Disaggre_2

Revenue Recognition (Disaggregation of Revenue by Market Group) (Details) - USD ($) $ in Thousands	3 Months Ended
	Mar. 31, 2019	Mar. 31, 2018	[1]
Disaggregation of Revenue [Line Items]
Revenue	$ 215,830	$ 204,184
GMG [Member]
Disaggregation of Revenue [Line Items]
Revenue	92,515	88,268
EMG [Member]
Disaggregation of Revenue [Line Items]
Revenue	95,165	86,851
IMG [Member]
Disaggregation of Revenue [Line Items]
Revenue	28,122	28,999
Other [Member]
Disaggregation of Revenue [Line Items]
Revenue	$ 28	$ 66
[1]	We have recast our revenue by market group for the three months ended March 31, 2018

Restructuring (Details)

Restructuring (Details) - USD ($) $ in Thousands	Mar. 31, 2019	Dec. 31, 2018
Restructuring Cost and Reserve [Line Items]
Restructuring costs, incurred to date	$ 7,337	$ 5,384
Minimum [Member]
Restructuring Cost and Reserve [Line Items]
Restructuring costs, expected	8,500
Maximum [Member]
Restructuring Cost and Reserve [Line Items]
Restructuring costs, expected	$ 9,500

Restructuring (Schedule of Rest

Restructuring (Schedule of Restructuring Costs) (Details) - USD ($) $ in Thousands		3 Months Ended
		Mar. 31, 2019	Dec. 31, 2018
Restructuring Cost and Reserve [Line Items]
Contract termination costs	[1]	$ 1,392
Other costs		561
Total	[1]	1,953
Cumulative costs incurred to date		7,337	$ 5,384
Increases for incurred costs related to impairments of operating lease right-of-use assets		1,300
Contract termination costs [Member]
Restructuring Cost and Reserve [Line Items]
Cumulative costs incurred to date		5,568	4,176
Other costs [Member]
Restructuring Cost and Reserve [Line Items]
Cumulative costs incurred to date		$ 1,769	$ 1,208
[1]	Includes $1.3 million

Restructuring (Schedule of Re_2

Restructuring (Schedule of Restructuring Reserve by Type of Cost) (Details) $ in Thousands	3 Months Ended
	Mar. 31, 2019USD ($)
Restructuring Cost and Reserve [Line Items]
Restructuring reserve, beginning of period	$ 1,915
Increases for incurred costs	1,953	[1]
Costs paid	(2,147)
Restructuring reserve, end of period	65
Increases for incurred costs related to impairments of operating lease right-of-use assets	1,300
Contract termination costs [Member]
Restructuring Cost and Reserve [Line Items]
Restructuring reserve, beginning of period	1,865
Increases for incurred costs	1,392	[1]
Costs paid	(1,536)
Restructuring reserve, end of period	65
Other costs [Member]
Restructuring Cost and Reserve [Line Items]
Restructuring reserve, beginning of period	50
Increases for incurred costs	561
Costs paid	(611)
Restructuring reserve, end of period	0
ASU 2016-02 [Member]
Restructuring Cost and Reserve [Line Items]
Written off upon adoption of ASU 2016-02	(1,656)	[2]
ASU 2016-02 [Member] | Contract termination costs [Member]
Restructuring Cost and Reserve [Line Items]
Written off upon adoption of ASU 2016-02	(1,656)	[2]
ASU 2016-02 [Member] | Other costs [Member]
Restructuring Cost and Reserve [Line Items]
Written off upon adoption of ASU 2016-02	$ 0
[1]	Includes $1.3 million
[2]	Upon adoption of ASU 2016-02 at January 1, 2019, we reduced our operating lease ROU assets recognized at transition by the carrying amounts of the restructuring liabilities for certain leased office spaces that we ceased using prior to December 31, 2018.

Uncategorized Items - a2019q110

Label	Element	Value
Cash, Cash Equivalents, Restricted Cash and Restricted Cash Equivalents	us-gaap_CashCashEquivalentsRestrictedCashAndRestrictedCashEquivalents	$ 449,846,000