Exhibit 99.1
Team,
Each day we closely monitor the latest developments aroundCOVID-19 and evaluate the appropriate steps we need to take as a business to align guidelines from State, Local and Federal Government agencies with what’s best for our customers and what’s best for all of you.
T-Mobile plays an important role in every community and we take our designation by the government as a critical communications infrastructure provider seriously. We arecounted on every day to ensure our business functions and that we deliver for first responders, emergency responders and 911 communications. We know thatwe need to be there for our customers and provide an essential connection to family, friends, loved ones, and schools.
And, as an employer, we have a responsibility totake care of our employees and do what’s best for your safety and well-being. I takeALL of these responsibilities very seriouslyand also feel strongly about doing our part to slow the spread of this virus and help “flatten the curve” to help keep people safe.
So today I want to update you on some new actions we are taking as a company to align all of these important obligations:
Consumer Markets Team:
| | • | | In support of government social distancing recommendations and to limit gatherings of people, we had already announced the temporary closure of indoor mall stores. |
| | • | | Now, we arefurther reducing the number of company-owned retail stores we have open. Starting tomorrow March 17th, we will close about 80% of our store locations, leaving a critical mass of 20% of stores open to provide important service to customers. |
| | • | | The closed stores will remain closed until at least March 31st, and further communications will follow regarding our reopening schedule. |
| | • | | I want you to know that we take our responsibility to each other very seriously. Despite these closures and distancing measures, we are implementing an approach for our hourly Retail employees, who are on the frontlines serving our customers, to maintain their target income even during these initial closures this month. |
| | • | | Those remaining 20% of stores are distributed across the country and designed to be within a30-minute drive for most customers in each market. They will operate on reduced schedules and only stay open for seven hours each day – from 10 am to 6 pm local time for most stores. |
| | • | | We will staff these remaining stores ONLY with workers who are willing to come in and support our customers. This is part of how we selected this store count, taking both employee and community obligations into account. No employee will be “REQUIRED” to work in our stores over the next two weeks. Jon Freier will follow up with more specific details about which stores will be open and specifics on staffing. |
Our store locator page will be updated immediately with these shifts. We continue to focus on hygiene and sanitization efforts in the stores that remain open and intend continue deep cleaning, keep hygiene and cleaning products in stock through shortages and make shifts in staffing to relieve our teams. This is one more way we can create a safer environment for our employees who do keep working.
