Segment Information | Segment Information Segments are defined as components of a company that engage in business activities from which they may earn revenues and incur expenses, and for which separate financial information is available and is evaluated regularly by the chief operating decision maker, or decision-making group, in deciding how to allocate resources and in assessing performance. Our chief operating decision maker, who is our chief executive officer, manages the business under three operating segments, which are our reportable segments: Healthcare, Business Advisory, and Education. • Healthcare Our Healthcare segment has a depth of expertise in care transformation, financial and operational excellence, technology and analytics, and leadership development. We serve national and regional hospitals and integrated health systems, academic medical centers, community hospitals, and medical groups. Our solutions help clients evolve and adapt to the rapidly changing healthcare environment and achieve growth, optimize performance, enhance profitability, improve quality and clinical outcomes, and drive physician, patient, and employee engagement across the enterprise. We help organizations transform and innovate their delivery model to focus on patient wellness by improving quality outcomes, minimizing care variation and fundamentally improving patient and population health. Our consultants partner with clients to help build and sustain today’s business to invest in the future by reducing complexity, improving operational efficiency and growing market share. We enable the healthcare of the future by identifying, integrating and optimizing technology investments to collect data that transforms care delivery and improves patient outcomes. We also develop future leaders capable of driving meaningful operational and organizational change and who transform the patient experience. • Business Advisory Our Business Advisory segment provides services to large and middle market organizations, not-for-profit organizations, lending institutions, law firms, investment banks and private equity firms. We assist clients in a broad range of industries and across the spectrum from healthy, well-capitalized companies to organizations in transition, as well as creditors, equity owners, and other key constituents. Our Business Advisory professionals resolve complex business issues and enhance client enterprise value through a suite of services including capital advisory, transaction advisory, operational improvement, restructuring and turnaround, valuation, and dispute advisory. Our Enterprise Solutions and Analytics professionals deliver technology and analytic solutions that enable organizations to manage and optimize their financial performance, operational efficiency, and client or stakeholder experience. Our Strategy and Innovation professionals collaborate with clients across a range of industries to identify new growth opportunities, build new ventures and capabilities, and accelerate organizational change. Our Life Sciences professionals provide strategic solutions to help pharmaceutical, medical device, and biotechnology companies deliver more value to patients, payers, and providers, and comply with regulations. • Education Our Education segment provides management consulting and technology solutions to higher education institutions and academic medical centers. We partner with clients to address challenges relating to business and technology strategy, financial management, operational and organizational effectiveness, research administration, and regulatory compliance. Our institutional strategy, market research, budgeting and financial management, business operations and student life cycle management solutions align missions with business priorities, improve quality and reduce costs institution-wide. Our technology strategy, enterprise applications, and analytic solutions transform and optimize operations, deliver time and cost savings, and enhance the student experience. Our research enterprise solutions assist clients in identifying and implementing institutional research strategy, optimizing clinical research operations, improving financial management and cost reimbursement, improving service to faculty, and mitigating risk compliance. Segment operating income consists of the revenues generated by a segment, less the direct costs of revenue and selling, general and administrative expenses that are incurred directly by the segment. Unallocated corporate costs include costs related to administrative functions that are performed in a centralized manner that are not attributable to a particular segment. These administrative function costs include costs for corporate office support, certain office facility costs, costs relating to accounting and finance, human resources, legal, marketing, information technology, and company-wide business development functions, as well as costs related to overall corporate management. The table below sets forth information about our operating segments for the three and nine months ended September 30, 2018 and 2017 , along with the items necessary to reconcile the segment information to the totals reported in the accompanying consolidated financial statements. Three Months Ended Nine Months Ended 2018 2017 2018 2017 Healthcare: Revenues $ 90,417 $ 79,582 $ 271,812 $ 261,261 Operating income $ 26,640 $ 25,778 $ 78,172 $ 83,580 Segment operating income as a percentage of segment revenues 29.5 % 32.4 % 28.8 % 32.0 % Business Advisory: Revenues $ 57,175 $ 55,372 $ 170,790 $ 157,753 Operating income $ 11,815 $ 12,832 $ 35,031 $ 34,890 Segment operating income as a percentage of segment revenues 20.7 % 23.2 % 20.5 % 22.1 % Education: Revenues $ 50,856 $ 41,422 $ 147,069 $ 127,629 Operating income $ 15,014 $ 7,762 $ 37,694 $ 31,772 Segment operating income as a percentage of segment revenues 29.5 % 18.7 % 25.6 % 24.9 % Total Company: Revenues $ 198,448 $ 176,376 $ 589,671 $ 546,643 Reimbursable expenses 21,296 17,982 59,648 55,862 Total revenues and reimbursable expenses $ 219,744 $ 194,358 $ 649,319 $ 602,505 Segment operating income $ 53,469 $ 46,372 $ 150,897 $ 150,242 Items not allocated at the segment level: Other operating expenses 30,460 29,448 94,585 92,643 Other losses (gains), net 887 880 (4,990 ) (222 ) Depreciation and amortization 8,561 9,946 26,281 28,549 Goodwill impairment charge (1) — — — 209,600 Other expense, net 3,921 3,950 19,767 10,607 Income (loss) from continuing operations before taxes $ 9,640 $ 2,148 $ 15,254 $ (190,935 ) (1) The goodwill impairment charge is not allocated at the segment level because the underlying goodwill asset is reflective of our corporate investment in the segments. We do not include the impact of goodwill impairment charges in our evaluation of segment performance. The following table illustrates the disaggregation of revenues by billing arrangements, employee types, and timing of revenue recognition, including a reconciliation of the disaggregated revenues to revenues from our three operating segments for the three and nine months ended September 30, 2018 . Three months ended September 30, 2018 Healthcare Business Advisory Education Total Billing Arrangements Fixed-fee $ 60,462 $ 24,129 $ 9,259 $ 93,850 Time and expense 15,723 32,197 37,654 85,574 Performance-based 8,372 (60 ) — 8,312 Software support, maintenance and subscriptions 5,860 909 3,943 10,712 Total $ 90,417 $ 57,175 $ 50,856 $ 198,448 Employee Type (1) Revenue generated by full-time billable consultants $ 62,409 $ 54,379 $ 44,876 $ 161,664 Revenue generated by full-time equivalents 28,008 2,796 5,980 36,784 Total $ 90,417 $ 57,175 $ 50,856 $ 198,448 Timing of Revenue Recognition Revenue recognized over time $ 88,372 $ 57,175 $ 50,104 $ 195,651 Revenue recognized at a point in time 2,045 — 752 2,797 Total $ 90,417 $ 57,175 $ 50,856 $ 198,448 Nine months ended September 30, 2018 Healthcare Business Advisory Education Total Billing Arrangements Fixed-fee $ 182,491 $ 70,103 $ 28,699 $ 281,293 Time and expense 42,755 94,357 108,019 245,131 Performance-based 27,776 3,117 — 30,893 Software support, maintenance and subscriptions 18,790 3,213 10,351 32,354 Total $ 271,812 $ 170,790 $ 147,069 $ 589,671 Employee Type (1) Revenue generated by full-time billable consultants $ 183,820 $ 162,564 $ 128,613 $ 474,997 Revenue generated by full-time equivalents 87,992 8,226 18,456 114,674 Total $ 271,812 $ 170,790 $ 147,069 $ 589,671 Timing of Revenue Recognition Revenue recognized over time $ 266,320 $ 170,790 $ 144,118 $ 581,228 Revenue recognized at a point in time 5,492 — 2,951 8,443 Total $ 271,812 $ 170,790 $ 147,069 $ 589,671 (1) Full-time billable consultants consist of our full-time professionals who provide consulting services to our clients and are billable to our clients based on the number of hours worked. Full-time equivalent professionals consist of our cultural transformation consultants within our Studer Group solution, which include coaches and their support staff, as well as consultants who work variable schedules as needed by our clients and full-time employees who provide software support and maintenance services to our clients. At September 30, 2018 and December 31, 2017 , no single client accounted for greater than 10% of our combined receivables and unbilled services balances. During the three and nine months ended September 30, 2018 and 2017, no single client generated greater than 10% of our consolidated revenues. |