Segment Information | Segment Information Segments are defined as components of a company that engage in business activities from which they may earn revenues and incur expenses, and for which separate financial information is available and is evaluated regularly by the chief operating decision maker, or decision-making group, in deciding how to allocate resources and in assessing performance. Our chief operating decision maker, who is our chief executive officer, manages the business under three operating segments, which are our reportable segments: Healthcare, Business Advisory, and Education. • Healthcare Our Healthcare segment has a depth of expertise in care transformation, financial and operational excellence, technology and analytics, and leadership development. We serve national and regional hospitals and integrated health systems, academic medical centers, community hospitals, and medical groups. Our solutions help clients evolve and adapt to the rapidly changing healthcare environment and achieve growth, optimize performance, enhance profitability, improve quality and clinical outcomes, align leaders, improve organizational culture, and drive physician, patient, and employee engagement across the enterprise to deliver better consumer outcomes. We help organizations transform and innovate their delivery model to focus on patient wellness by improving quality outcomes, minimizing care variation and fundamentally improving patient and population health. Our consultants partner with clients to help build and sustain today’s business to invest in the future by reducing complexity, improving operational efficiency and growing market share. We enable the healthcare of the future by identifying, integrating and optimizing technology investments to collect data that transforms care delivery and improves patient outcomes. We also develop future leaders capable of driving meaningful operational and organizational change and who transform the consumer experience. • Business Advisory Our Business Advisory segment provides services to large and middle market organizations, not-for-profit organizations, lending institutions, law firms, investment banks and private equity firms. We assist clients in a broad range of industries and across the spectrum from healthy, well-capitalized companies to organizations in transition, as well as creditors, equity owners, and other key constituents. Our Business Advisory professionals resolve complex business issues and enhance client enterprise value through a suite of services including capital advisory, transaction advisory, operational improvement, restructuring and turnaround, valuation, and dispute advisory. Our Enterprise Solutions and Analytics professionals deliver technology and analytic solutions that enable organizations to manage and optimize their financial performance, operational efficiency, and client or stakeholder experience. Our Strategy and Innovation professionals collaborate with clients across a range of industries to identify new growth opportunities, build new ventures and capabilities, and accelerate organizational change. Our Life Sciences professionals provide strategic solutions to help pharmaceutical, medical device, and biotechnology companies deliver more value to patients, payers, and providers, and comply with regulations. • Education Our Education segment provides consulting and technology solutions to higher education institutions and academic medical centers. We partner with clients to address challenges relating to business and technology strategy, financial management, operational and organizational effectiveness, research administration, and regulatory compliance. Our institutional strategy, market research, budgeting and financial management, business operations and student life cycle management solutions align missions with business priorities, improve quality and reduce costs institution-wide. Our student solutions improve attraction, retention and graduation rates, increase student satisfaction and help generate quality outcomes. Our technology strategy, enterprise applications, and analytic solutions transform and optimize operations, deliver time and cost savings, and enhance the student experience. Our research enterprise solutions assist clients in identifying and implementing institutional research strategy, optimizing clinical research operations, improving financial management and cost reimbursement, improving service to faculty, and mitigating risk compliance. Segment operating income consists of the revenues generated by a segment, less the direct costs of revenue and selling, general and administrative expenses that are incurred directly by the segment. Unallocated corporate costs include costs related to administrative functions that are performed in a centralized manner that are not attributable to a particular segment. These administrative function costs include costs for corporate office support, certain office facility costs, costs relating to accounting and finance, human resources, legal, marketing, information technology, and company-wide business development functions, as well as costs related to overall corporate management. The table below sets forth information about our operating segments for the three months ended March 31, 2019 and 2018 , along with the items necessary to reconcile the segment information to the totals reported in the accompanying consolidated financial statements. Three Months Ended 2019 2018 Healthcare: Revenues $ 93,682 $ 89,895 Operating income $ 27,851 $ 24,460 Segment operating income as a percentage of segment revenues 29.7 % 27.2 % Business Advisory: Revenues $ 58,806 $ 55,895 Operating income $ 9,581 $ 8,998 Segment operating income as a percentage of segment revenues 16.3 % 16.1 % Education: Revenues $ 51,957 $ 47,889 Operating income $ 12,618 $ 11,425 Segment operating income as a percentage of segment revenues 24.3 % 23.9 % Total Company: Revenues $ 204,445 $ 193,679 Reimbursable expenses 18,617 17,619 Total revenues and reimbursable expenses $ 223,062 $ 211,298 Segment operating income $ 50,050 $ 44,883 Items not allocated at the segment level: Other operating expenses 36,578 32,928 Other losses (gains), net (456 ) 830 Depreciation and amortization 7,172 8,803 Other expense, net 2,041 5,131 Income (loss) from continuing operations before taxes $ 4,715 $ (2,809 ) The following table illustrates the disaggregation of revenues by billing arrangements, employee types, and timing of revenue recognition, including a reconciliation of the disaggregated revenues to revenues from our three operating segments for the three months ended March 31, 2019 and 2018. Three Months Ended March 31, 2019 Healthcare Business Advisory Education Total Billing Arrangements Fixed-fee $ 63,584 $ 21,672 $ 12,383 $ 97,639 Time and expense 12,763 35,309 35,358 83,430 Performance-based 11,810 664 — 12,474 Software support, maintenance and subscriptions 5,525 1,161 4,216 10,902 Total $ 93,682 $ 58,806 $ 51,957 $ 204,445 Employee Type (1) Revenue generated by full-time billable consultants $ 64,818 $ 57,094 $ 46,007 $ 167,919 Revenue generated by full-time equivalents 28,864 1,712 5,950 36,526 Total $ 93,682 $ 58,806 $ 51,957 $ 204,445 Timing of Revenue Recognition Revenue recognized over time $ 91,642 $ 58,806 $ 51,711 $ 202,159 Revenue recognized at a point in time 2,040 — 246 2,286 Total $ 93,682 $ 58,806 $ 51,957 $ 204,445 Three Months Ended March 31, 2018 Healthcare Business Advisory Education Total Billing Arrangements Fixed-fee $ 60,269 $ 22,420 $ 11,306 $ 93,995 Time and expense 12,789 31,337 33,442 77,568 Performance-based 10,191 909 — 11,100 Software support, maintenance and subscriptions 6,646 1,229 3,141 11,016 Total $ 89,895 $ 55,895 $ 47,889 $ 193,679 Employee Type (1) Revenue generated by full-time billable consultants $ 59,273 $ 53,416 $ 41,632 $ 154,321 Revenue generated by full-time equivalents 30,622 2,479 6,257 39,358 Total $ 89,895 $ 55,895 $ 47,889 $ 193,679 Timing of Revenue Recognition Revenue recognized over time $ 88,341 $ 55,895 $ 46,585 $ 190,821 Revenue recognized at a point in time 1,554 — 1,304 2,858 Total $ 89,895 $ 55,895 $ 47,889 $ 193,679 (1) Full-time billable consultants consist of our full-time professionals who provide consulting services to our clients and are billable to our clients based on the number of hours worked. Full-time equivalent professionals consist of leadership coaches and their support staff within our Studer Group solution, consultants who work variable schedules as needed by our clients, and full-time employees who provide software support and maintenance services to our clients. At March 31, 2019 and December 31, 2018 , no single client accounted for greater than 10% of our combined receivables and unbilled services balances. During the three months ended March 31, 2019 and 2018, no single client generated greater than 10% of our consolidated revenues. |