Segment Information | Segment Information Segments are defined as components of a company that engage in business activities from which they may earn revenues and incur expenses, and for which separate financial information is available and is evaluated regularly by the chief operating decision maker, or decision-making group, in deciding how to allocate resources and in assessing performance. Our chief operating decision maker, who is our chief executive officer, manages the business under three operating segments, which are our reportable segments: Healthcare, Business Advisory, and Education. • Healthcare Our Healthcare segment has a depth of expertise in care transformation, financial and operational excellence, technology and analytics, and leadership development. We serve national and regional hospitals and integrated health systems, academic medical centers, community hospitals, and medical groups. Our solutions help clients evolve and adapt to the rapidly changing healthcare environment and achieve growth, optimize performance, enhance profitability, improve quality and clinical outcomes, align leaders, improve organizational culture, and drive physician, patient, and employee engagement across the enterprise to deliver better consumer outcomes. We help organizations transform and innovate their delivery model to focus on patient wellness by improving quality outcomes, minimizing care variation and fundamentally improving patient and population health. Our consultants partner with clients to help build and sustain today’s business to invest in the future by reducing complexity, improving operational efficiency and growing market share. We enable the healthcare of the future by identifying, integrating and optimizing technology investments to collect data that transforms care delivery and improves patient outcomes. We also develop future leaders capable of driving meaningful operational and organizational change and who transform the consumer experience. • Business Advisory Our Business Advisory segment provides services to large and middle market organizations, not-for-profit organizations, lending institutions, law firms, investment banks and private equity firms. We assist clients in a broad range of industries and across the spectrum from healthy, well-capitalized companies to organizations in transition, as well as creditors, equity owners, and other key constituents. Our Business Advisory professionals resolve complex business issues and enhance client enterprise value through a suite of services including capital advisory, transaction advisory, operational improvement, restructuring and turnaround, valuation, and dispute advisory. Our Enterprise Solutions and Analytics professionals deliver technology and analytic solutions that enable organizations to manage and optimize their financial performance, operational efficiency, and client or stakeholder experience. Our Strategy and Innovation professionals collaborate with clients across a range of industries to identify new growth opportunities, build new ventures and capabilities, and accelerate organizational change. Our Life Sciences professionals provide strategic solutions to help pharmaceutical, medical device, and biotechnology companies deliver more value to patients, payers, and providers, and comply with regulations. • Education Our Education segment provides consulting and technology solutions to higher education institutions and academic medical centers. We partner with clients to address challenges relating to business and technology strategy, financial management, operational and organizational effectiveness, research administration, and regulatory compliance. Our institutional strategy, market research, budgeting and financial management, business operations and student life cycle management solutions align missions with business priorities, improve quality and reduce costs institution-wide. Our student solutions improve attraction, retention and graduation rates, increase student satisfaction and help generate quality outcomes. Our technology strategy, enterprise applications, and analytic solutions transform and optimize operations, deliver time and cost savings, and enhance the student experience. Our research enterprise solutions assist clients in identifying and implementing institutional research strategy, optimizing clinical research operations, improving financial management and cost reimbursement, improving service to faculty, and mitigating risk compliance. Segment operating income consists of the revenues generated by a segment, less the direct costs of revenue and selling, general and administrative expenses that are incurred directly by the segment. Unallocated corporate costs include costs related to administrative functions that are performed in a centralized manner that are not attributable to a particular segment. These administrative function costs include costs for corporate office support, certain office facility costs, costs relating to accounting and finance, human resources, legal, marketing, information technology, and company-wide business development functions, as well as costs related to overall corporate management. The table below sets forth information about our operating segments for the three and six months ended June 30, 2019 and 2018 , along with the items necessary to reconcile the segment information to the totals reported in the accompanying consolidated financial statements. Three Months Ended Six Months Ended 2019 2018 2019 2018 Healthcare: Revenues $ 101,939 $ 91,500 $ 195,621 $ 181,395 Operating income $ 33,344 $ 27,072 $ 61,195 $ 51,532 Segment operating income as a percentage of segment revenues 32.7 % 29.6 % 31.3 % 28.4 % Business Advisory: Revenues $ 62,277 $ 57,720 $ 121,083 $ 113,615 Operating income $ 11,474 $ 14,218 $ 21,055 $ 23,216 Segment operating income as a percentage of segment revenues 18.4 % 24.6 % 17.4 % 20.4 % Education: Revenues $ 56,538 $ 48,324 $ 108,495 $ 96,213 Operating income $ 16,204 $ 11,255 $ 28,822 $ 22,680 Segment operating income as a percentage of segment revenues 28.7 % 23.3 % 26.6 % 23.6 % Total Company: Revenues $ 220,754 $ 197,544 $ 425,199 $ 391,223 Reimbursable expenses 23,534 20,733 42,151 38,352 Total revenues and reimbursable expenses $ 244,288 $ 218,277 $ 467,350 $ 429,575 Segment operating income $ 61,022 $ 52,545 $ 111,072 $ 97,428 Items not allocated at the segment level: Other operating expenses 36,481 31,197 73,059 64,125 Litigation and other gains, net (485 ) (6,707 ) (941 ) (5,877 ) Depreciation and amortization 7,151 8,917 14,323 17,720 Other expense, net 3,829 10,715 5,870 15,846 Income from continuing operations before taxes $ 14,046 $ 8,423 $ 18,761 $ 5,614 The following table illustrates the disaggregation of revenues by billing arrangements, employee types, and timing of revenue recognition, including a reconciliation of the disaggregated revenues to revenues from our three operating segments for the three and six months ended June 30, 2019 and 2018. Three Months Ended June 30, 2019 Healthcare Business Advisory Education Total Billing Arrangements Fixed-fee $ 59,681 $ 26,688 $ 13,125 $ 99,494 Time and expense 14,275 33,804 39,076 87,155 Performance-based 22,021 532 — 22,553 Software support, maintenance and subscriptions 5,962 1,253 4,337 11,552 Total $ 101,939 $ 62,277 $ 56,538 $ 220,754 Employee Type (1) Revenue generated by full-time billable consultants $ 69,548 $ 60,054 $ 49,403 $ 179,005 Revenue generated by full-time equivalents 32,391 2,223 7,135 41,749 Total $ 101,939 $ 62,277 $ 56,538 $ 220,754 Timing of Revenue Recognition Revenue recognized over time $ 99,606 $ 62,277 $ 56,179 $ 218,062 Revenue recognized at a point in time 2,333 — 359 2,692 Total $ 101,939 $ 62,277 $ 56,538 $ 220,754 Six Months Ended June 30, 2019 Healthcare Business Advisory Education Total Billing Arrangements Fixed-fee $ 123,265 $ 48,360 $ 25,508 $ 197,133 Time and expense 27,038 69,113 74,434 170,585 Performance-based 33,831 1,196 — 35,027 Software support, maintenance and subscriptions 11,487 2,414 8,553 22,454 Total $ 195,621 $ 121,083 $ 108,495 $ 425,199 Employee Type (1) Revenue generated by full-time billable consultants $ 134,366 $ 117,148 $ 95,410 $ 346,924 Revenue generated by full-time equivalents 61,255 3,935 13,085 78,275 Total $ 195,621 $ 121,083 $ 108,495 $ 425,199 Timing of Revenue Recognition Revenue recognized over time $ 191,248 $ 121,083 $ 107,890 $ 420,221 Revenue recognized at a point in time 4,373 — 605 4,978 Total $ 195,621 $ 121,083 $ 108,495 $ 425,199 Three Months Ended June 30, 2018 Healthcare Business Advisory Education Total Billing Arrangements Fixed-fee $ 61,760 $ 23,554 $ 8,134 $ 93,448 Time and expense 14,243 30,823 36,923 81,989 Performance-based 9,213 2,268 — 11,481 Software support, maintenance and subscriptions 6,284 1,075 3,267 10,626 Total $ 91,500 $ 57,720 $ 48,324 $ 197,544 Employee Type (1) Revenue generated by full-time billable consultants $ 62,138 $ 54,769 $ 41,905 $ 158,812 Revenue generated by full-time equivalents 29,362 2,951 6,419 38,732 Total $ 91,500 $ 57,720 $ 48,324 $ 197,544 Timing of Revenue Recognition Revenue recognized over time $ 89,607 $ 57,720 $ 47,429 $ 194,756 Revenue recognized at a point in time 1,893 — 895 2,788 Total $ 91,500 $ 57,720 $ 48,324 $ 197,544 Six Months Ended June 30, 2018 Healthcare Business Advisory Education Total Billing Arrangements Fixed-fee $ 122,029 $ 45,974 $ 19,440 $ 187,443 Time and expense 27,032 62,160 70,365 159,557 Performance-based 19,404 3,177 — 22,581 Software support, maintenance and subscriptions 12,930 2,304 6,408 21,642 Total $ 181,395 $ 113,615 $ 96,213 $ 391,223 Employee Type (1) Revenue generated by full-time billable consultants $ 121,411 $ 108,185 $ 83,537 $ 313,133 Revenue generated by full-time equivalents 59,984 5,430 12,676 78,090 Total $ 181,395 $ 113,615 $ 96,213 $ 391,223 Timing of Revenue Recognition Revenue recognized over time $ 177,948 $ 113,615 $ 94,014 $ 385,577 Revenue recognized at a point in time 3,447 — 2,199 5,646 Total $ 181,395 $ 113,615 $ 96,213 $ 391,223 (1) Full-time billable consultants consist of our full-time professionals who provide consulting services to our clients and are billable to our clients based on the number of hours worked. Full-time equivalent professionals consist of leadership coaches and their support staff within our Healthcare Leadership solution, consultants who work variable schedules as needed by our clients, and full-time employees who provide software support and maintenance services to our clients. At June 30, 2019 , one client in our Healthcare segment had a total receivable and unbilled services balance that accounted for 11.1% of our combined balance of receivables from clients, net and unbilled services, net. The outstanding balance for this client is the result of services performed in advance of the contractual billing schedule. At December 31, 2018 , no single client accounted for greater than 10% of our combined balance of receivables from clients, net and unbilled services, net. During the three and six months ended June 30, 2019 |