INTERNAL GROWTH: UNDERSTANDING OUR CUSTOMER 10 Our Customers have a spectrum of needs. And it’s not always an easy time for them when they come to us. Our goal is to understand what’s meaningful to each and every person, provide an attractive offer, and exceed their expectations with industry-leading customer service. Renovating Rita “I didn’t realize how much additional stress would come with building an addition. My house feels like it’s in shambles at the moment. But, at least I know the important things are clean and safe, and in a secure spot at CubeSmart. Remarried Ryan “The Brady Bunch jokes never stop. People thought I was crazy to marry a woman with three girls, when I have three boys already. But, we’re doing everything we can to make it one big happy family. Part of that means making some detours to the storage unit while our households merge. I like that they have a family feel, too. They greet all of us by name, which is impressive, since there are a lot of us!” Moving Mary “At the end of our move, we were tired. The last thing we wanted was to have to jump through hoops to get our extra things in storage. Lucky for us, we got squared away in record time at CubeSmart, and before we knew it, we were back home relaxing.” Senior Sam “When my wife passed, I could barely imagine life without her, let alone finding a storage unit to care for my things. But, I was grateful that CubeSmart made things easy for me and were very kind to me throughout the whole process.” Single Sonia “As a single woman, safety is critical to me. I don’t want to navigate long, dark hallways by myself. I need bright lights, open areas, and above all, I need to feel safe.” Enterprising Erik “Our business isn’t big enough for a warehouse, but we have definitely outgrown the home office. We need a place where we can access our supplies without a hassle.” Downsizing Dave “We lived in our family home for 34 years, and so did my full workshop, my wife’s lamp collection, and everything in between. Moving to a house without a basement was incredibly stressful. We needed the experts at CubeSmart to help us solve our space puzzle.” Foreclosure Fred “After losing our home, we were in a tough spot and looking for a good deal. What we got at CubeSmart was a great deal and, even better, people really went out of their way to make things as easy as possible for us.”
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