ServiceSource International (SREV) 10-Q 6 Nov 14 2014 Q3 Quarterly report Financial data

Document_and_Entity_Informatio

Document and Entity Information	9 Months Ended
	Sep. 30, 2014	Oct. 31, 2014
Document Documentand Entity Information [Abstract]	'	'
Document Type	'10-Q	'
Amendment Flag	'false	'
Document Period End Date	30-Sep-14	'
Document Fiscal Year Focus	'2014	'
Document Fiscal Period Focus	'Q3	'
Trading Symbol	'SREV	'
Entity Registrant Name	'SERVICESOURCE INTERNATIONAL, INC.	'
Entity Central Index Key	'0001310114	'
Current Fiscal Year End Date	'--12-31	'
Entity Filer Category	'Accelerated Filer	'
Entity Common Stock, Shares Outstanding	'	83,786,927

CONDENSED_CONSOLIDATED_BALANCE

CONDENSED CONSOLIDATED BALANCE SHEETS (Unaudited) (USD $)	Sep. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Current assets:	'	'
Cash and cash equivalents	$98,922	$170,132
Short-term investments	125,001	105,001
Accounts receivable, net	59,988	73,113
Deferred income taxes	433	412
Prepaid expenses and other	6,583	6,295
Total current assets	290,927	354,953
Property and equipment, net	27,672	27,998
Deferred income taxes, net of current portion	2,152	2,035
Goodwill and intangibles, net	15,443	6,334
Other assets, net	8,177	8,626
Total assets	344,371	399,946
Current liabilities:	'	'
Accounts payable	2,765	3,610
Accrued taxes	684	1,134
Accrued compensation and benefits	19,238	19,610
Deferred revenue	6,109	5,905
Accrued liabilities and other	11,884	9,509
Total current liabilities	40,680	39,768
Convertible notes, net	118,958	113,915
Other long-term liabilities	4,892	5,566
Total liabilities	164,530	159,249
Commitments and contingencies (Note 10)	'	'
Stockholders’ equity:	'	'
Common stock; $0.0001 par value; 1,000,000 shares authorized; 83,519 shares issued and 83,398 shares outstanding as of September 30, 2014; 82,086 shares issued and 81,965 shares outstanding as of December 31, 2013	8	8
Treasury stock	-441	-441
Additional paid-in capital	307,178	286,526
Accumulated deficit	-127,868	-46,250
Accumulated other comprehensive income	964	854
Total stockholders’ equity	179,841	240,697
Total liabilities and stockholders’ equity	$344,371	$399,946

CONDENSED_CONSOLIDATED_BALANCE1

CONDENSED CONSOLIDATED BALANCE SHEETS (Parenthetical) (USD $)	Sep. 30, 2014	Dec. 31, 2013
Statement of Financial Position [Abstract]	'	'
Common stock, par value	$0.00	$0.00
Common stock, shares authorized	1,000,000,000	1,000,000,000
Common stock, shares issued	83,519,000	82,086,000
Common stock, shares outstanding	83,398,000	81,965,000

CONDENSED_CONSOLIDATED_STATEME

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (Unaudited) (USD $)	3 Months Ended		9 Months Ended
In Thousands, except Share data, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Income Statement [Abstract]	'	'	'	'
Net revenue	$64,713	$66,482	$197,526	$195,300
Cost of revenue	49,218	39,730	145,331	116,848
Gross profit	15,495	26,752	52,195	78,452
Operating expenses:	'	'	'	'
Sales and marketing	14,343	13,731	47,225	43,906
Research and development	6,402	5,500	19,999	18,542
General and administrative	10,932	11,177	36,053	33,182
Restructuring and other	1,937	0	1,937	0
Goodwill impairment	21,000	0	21,000	0
Total operating expenses	54,614	30,408	126,214	95,630
Loss from operations	-39,119	-3,656	-74,019	-17,178
Interest expense	-2,495	-1,272	-7,356	-1,376
Other, net	-372	179	-282	-119
Loss before income taxes	-41,986	-4,749	-81,657	-18,673
Income tax provision (benefit)	-200	753	-39	2,190
Net loss	($41,786)	($5,502)	($81,618)	($20,863)
Net loss per share, basic and diluted (in dollars per share)	($0.50)	($0.07)	($0.99)	($0.27)
Weighted average common shares outstanding, basic and diluted (in shares)	83,131,000	79,740,000	82,668,000	77,557,000

CONDENSED_CONSOLIDATED_STATEME1

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE LOSS (Unaudited) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Statement of Comprehensive Income [Abstract]	'	'	'	'
Net loss	($41,786)	($5,502)	($81,618)	($20,863)
Other comprehensive income (loss), net of tax:	'	'	'	'
Foreign currency translation adjustments	155	-180	489	32
Unrealized gain (loss) on short-term investments, net of tax	-235	254	-136	134
Other comprehensive income (loss), net of tax	-80	74	353	166
Total comprehensive loss, net of tax	($41,866)	($5,428)	($81,265)	($20,697)

CONDENSED_CONSOLIDATED_STATEME2

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (Unaudited) (USD $)	9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013
Cash flows from operating activities	'	'
Net loss	($81,618)	($20,863)
Adjustments to reconcile net loss to net cash (used in) provided by operating activities:	'	'
Depreciation and amortization	9,670	9,010
Amortization of debt discount and issuance costs	5,536	960
Accretion of premium on short-term investments and other	72	569
Deferred income taxes	-177	504
Stock-based compensation	16,006	17,301
Income tax (benefit) charge from stock-based compensation	-267	249
Restructuring and other	910	0
Goodwill impairment	21,000	0
Changes in operating assets and liabilities, net of impact of acquisition:	'	'
Accounts receivable, net	14,567	1,527
Prepaid expenses and other	-108	-174
Accounts payable	-831	2,581
Accrued taxes	-593	1,110
Accrued compensation and benefits	-822	1,227
Accrued liabilities and other	461	763
Net cash (used in) provided by operating activities	-16,194	14,764
Cash flows from investing activities	'	'
Acquisition of property and equipment	-7,625	-3,108
Cash paid for acquisition, net of cash acquired	-32,550	0
Purchases of short-term investments	-70,430	-78,502
Sales of short-term investments	46,181	5,336
Maturities of short-term investments	4,043	2,000
Net cash used in investing activities	-60,381	-74,274
Proceeds from issuance of convertible notes	0	150,000
Issuance costs related to the issuance convertible senior notes	0	-4,350
Payments of convertible note hedges	0	-31,408
Proceeds from the issuance of warrants	0	21,763
Cash flows from financing activities	'	'
Repayment on capital leases obligations	-321	-245
Proceeds from common stock issuances	4,380	21,969
Income tax benefit (charge) from stock-based compensation	267	-249
Net cash provided by financing activities	4,326	157,480
Net (decrease) increase in cash and cash equivalents	-72,249	97,970
Effect of exchange rate changes on cash and cash equivalents	1,039	136
Cash and cash equivalents at beginning of period	170,132	76,568
Cash and cash equivalents at end of period	$98,922	$174,674

Description_of_Business_and_Ba

Description of Business and Basis of Presentation	9 Months Ended
	Sep. 30, 2014
Accounting Policies [Abstract]	'
Description of Business and Basis of Presentation	'
	Description of Business and Basis of Presentation
	ServiceSource International, Inc. (together with its subsidiaries, the “Company”) is a global leader in recurring revenue management, partnering with technology and technology-enabled companies to optimize maintenance, support and subscription revenue streams, while also improving customer relationships and loyalty. The Company delivers these results via cloud-based solutions and dedicated service teams, leveraging benchmarks and best practices derived from its rich database of service and renewal behavior. By integrating software, managed services and data, the Company provides end-to-end management and optimization of the service-contract renewals process, including data management, quoting, selling and recurring revenue business intelligence. The Company receives commissions from its customers based on renewal sales that the Company generates on their behalf under a pay-for-performance model. In addition, the Company also offers a purpose-built Software-As-A-Service (SaaS) application to maximize the renewal of subscriptions, maintenance and support contracts and a SaaS application that enables information services, media publishing, and SaaS companies to understand how customers engage with their online content. The Company’s corporate headquarters are located in San Francisco, California. The Company has offices in Colorado, Tennessee, Washington, United Kingdom, Ireland, Malaysia, Singapore and Japan.
	The accompanying unaudited interim condensed consolidated financial statements (“condensed consolidated financial statements”) include the accounts of ServiceSource International Inc. and its subsidiaries. Intercompany accounts and transactions have been eliminated in consolidation.
	These condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States (“U.S. GAAP” or “GAAP”) for interim financial information, rules and regulations of the Securities and Exchange Commission (“SEC”) for interim financial statements, and accounting policies, consistent in all material respects with those applied in preparing our audited annual consolidated financial statements included in our Annual Report on Form 10-K for the year ended December 31, 2013. These condensed consolidated financial statements and accompanying notes should be read in conjunction with our annual consolidated financial statements and the notes thereto for the year ended December 31, 2013, included in our Annual Report on Form 10-K. In the opinion of management, these condensed consolidated financial statements reflect all adjustments, including normal recurring adjustments, management considers necessary for a fair statement of our financial position, operating results, and cash flows for the interim periods presented. The results for the interim periods are not necessarily indicative of results for the entire year.
	The December 31, 2013 condensed consolidated balance sheet data was derived from audited financial statements, but does not include all disclosures required by accounting principles generally accepted in the United States of America. These unaudited interim condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and related notes for the year ended December 31, 2013 included in the Company’s Annual Report on Form 10-K.
	Recent Accounting Pronouncements
	In June 2013, the Financial Accounting Standard Board ("FASB") determined that an unrecognized tax benefit should be presented as a reduction of a deferred tax asset for a net operating loss (“NOL”) carryforward or other tax credit carryforward when settlement in this manner is available under applicable tax law. This guidance is effective for the Company’s interim and annual periods beginning January 1, 2014. The adoption of this guidance did not have a material impact on the Company's consolidated financial statements.
	In May 2014, the FASB issued Accounting Standard Update ("ASU") No. 2014-09, Revenue from Contracts with Customers (Topic 606), which supersedes the revenue recognition requirements in ASC 605, Revenue Recognition.  This ASU is based on the principle that revenue is recognized to depict the transfer of goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services.  The ASU also requires additional disclosure about the nature, amount, timing and uncertainty of revenue and cash flows arising from customer contracts, including significant judgments and changes in judgments and assets recognized from costs incurred to obtain or fulfill a contract.  The effective date will be the first quarter of fiscal year 2017 using one of two retrospective application methods.  The Company has not determined the potential effects on the consolidated financial statements.
	In August 2014, the FASB issued new guidance related to the disclosures around going concern. The new standard provides guidance around management's responsibility to evaluate whether there is substantial doubt about an entity's ability to continue as a going concern and to provide related footnote disclosures. The new standard is effective for fiscal years, and interim periods within those fiscal years, beginning after December 15, 2016. Early adoption is permitted. The adoption of this standard is not expected to have a material impact on our financial statements.

Business_Acquisition

Business Acquisition	9 Months Ended
	Sep. 30, 2014
Business Combinations [Abstract]	'
Business Acquisition	'
	Business Acquisition
	On January 22, 2014, the Company acquired Scout Analytics, Inc. (“Scout”), a privately held company. Scout provides cloud-based recurring revenue management solutions that enable information services, media publishing, and SaaS companies to understand how customers engage with their online content.
	The acquisition has been accounted for under the acquisition method of accounting in accordance with the FASB's Accounting Standards Codification (“ASC”) Topic 805, Business Combinations. As such, the Scout assets acquired and liabilities assumed are recorded at their acquisition-date fair values. Acquisition-related transaction costs are not included as a component of consideration transferred, but are accounted for as an expense in the period in which the costs are incurred. Any excess of the acquisition consideration over the fair value of assets acquired and liabilities assumed is allocated to goodwill, which is not deductible for tax purposes. Goodwill is attributable primarily to expected synergies and other benefits from combining Scout with the Company including the hiring of Scout's workforce, all of which was allocated to the Cloud and Business Intelligence reporting unit. Refer to Note 3 regarding goodwill impairment during the third quarter of 2014.
	The Company's allocation of the total purchase consideration of $32.5 million, net of cash acquired is summarized below (in thousands)
	Acquired intangible assets:
	Developed technology	$	4,330
	Customer relationships	3,400
	Trade name	1,290
	Total acquired intangible assets	9,020
	Goodwill	22,653
	Accounts receivable	2,679
	Other assets (including cash of $211)	520
	Deferred revenue	(1,350		)
	Capital lease	(283		)
	Other liabilities	(477		)
	Net Assets Acquired	$	32,762
	The fair value measurements for purchase price allocation were based on significant inputs that are not observable in the market and thus represent Level 3 measurements as defined in the accounting standard for fair value measurements.
	The developed technology, customer relationships and trade names are being amortized on a straight-line basis over 4 years, 4 years and 4 years, respectively, with a combined weighted-average useful life of 4 years.
	Pro-forma results of operations for the acquisition have not been presented because they are not material to the consolidated results of operations.

Goodwill_and_Intangible_Assets

Goodwill and Intangible Assets	9 Months Ended
	Sep. 30, 2014
Goodwill and Intangible Assets Disclosure [Abstract]	'
Goodwill and Intangible Assets	'
	Goodwill Impairment and Intangible Assets
	Goodwill Impairment
	The Company performs its annual impairment analysis of goodwill at the reporting unit level in the fourth quarter of each year and between annual tests if events or circumstances indicate that it is more likely than not that the asset is impaired according to the guidance within ASC 350 Intangibles - Goodwill and Other. The guidance requires that the Company perform a two-step impairment test of its goodwill. In the first step, the fair value of each reporting unit is compared to its carrying value. The Company's reporting units, Cloud and Business Intelligence and Managed Services, are consistent with segments identified in Note 13 of Notes to the Unaudited Condensed Consolidated Financial Statements.
	Application of the goodwill impairment test requires judgment, including the identification of reporting units, assigning assets and liabilities to reporting units, assigning goodwill to reporting units, and determining the fair value of each reporting unit. Significant judgments required to estimate the fair value of reporting units include estimating future cash flows and determining appropriate discount rates, growth rates and other assumptions. Changes in these estimates and assumptions could materially affect the determination of fair value of each reporting unit which could trigger impairment.
	The fair value is determined based upon the income approach. Under the income approach, the Company estimates the fair value of the reporting unit based upon the present value of estimated future cash flows. Cash flow projections are determined by management to be commensurate with the risk inherent in current business model. Key assumptions used to estimate the fair value of the reporting units include the discount rate, compounded annual revenue growth rates, operating expense assumptions, and terminal value capitalization rate. The discount rate used is based on the weighted-average cost of capital adjusted for the relevant risk associated with business-specific characteristics and the uncertainty related to the reporting unit's ability to execute on the projected cash flows. The discount rate and terminal value capitalization rate are derived from the use of market data and are classified as a Level 3 within the fair value hierarchy.
	If the fair value of the reporting unit exceeds the carrying value of the net assets assigned to the reporting unit, goodwill is not impaired and the Company is not required to perform further testing. If the carrying value of the net assets assigned to the reporting unit exceeds the fair value of the reporting unit, then step two of the impairment testing must be performed to determine the implied fair value of the reporting unit’s goodwill. The implied fair value of goodwill is calculated by deducting the fair value of all tangible and intangible assets of the reporting unit, excluding goodwill, from the fair value of the reporting unit as determined in the first step. If the carrying value of a reporting unit’s goodwill exceeds its implied fair value, then an impairment charge equal to the difference is recorded. The inputs used to measure the estimated fair value of goodwill are classified as level 3.
	During the third quarter of 2014, the Company’s market capitalization had a significant decline, the Company experienced slowing revenue growth for the Cloud and Business Intelligence (“CBI”) reporting unit in the near term and the company experienced churn of the CBI customer base. Therefore, the Company determined that there were sufficient indicators to require the Company to perform an interim impairment analysis in the third quarter of 2014. The Company compared the fair value of CBI reporting unit as determined under the income approach to its carrying value and determined that the fair value was less than the carrying value. The Company then performed step two of the impairment analysis.
	Based on the result of the interim impairment analysis as described above, the Company concluded that an impairment of some of the CBI goodwill had occurred, resulting in a non-cash goodwill impairment charge of $21.0 million during the third quarter of 2014. We continue to monitor the recoverability of our goodwill. Additionally, the continued decline in the Company’s market capitalization, or other events or circumstances could require additional impairment charges to be recorded in future periods for the remaining goodwill.
	The changes in the carrying amount of goodwill by operating segment as of September 30, 2014 were as follows:
		Managed Services		Cloud and Business Intelligence			Total
		(in thousands)
	Balance as of December 31, 2013	$	6,334	$	—		$	6,334
	Addition due to acquisition	—		22,653			22,653
	Impairment	$	—	$	(21,000	)	$	(21,000	)
	Balance as of September 30, 2014	$	6,334	$	1,653		$	7,987
	Intangible Assets
	Intangible Assets consisted of the following:
		Nine Months Ended September 30, 2014
		Gross Carrying Amount		Accumulated Amortization			Net Carrying Amount
		(in thousands)
	Developed technology	$	4,330	$	(751	)	$	3,579
	Customer relationships	3,400		(589		)	2,811
	Trade name	1,290		(224		)	1,066
		$	9,020	$	(1,564	)	$	7,456
	Amortization expense for intangibles assets recognized during the three and nine months ended September 30, 2014 was $0.6 million and $1.6 million respectively.
	The estimated future amortization expense of purchased intangible assets as of September 30, 2014 was as follows:
		30-Sep-14
		(in thousands)
	Years ending December 31,
	2014 (remaining three months)	$	564
	2015	2,255
	2016	2,255
	2017	2,255
	2018	127
	Total	$	7,456
	The Company evaluates the recoverability of its long-lived assets with finite useful lives, including intangible assets, for impairment whenever events or changes in circumstances indicate that the carrying amounts may not be recoverable. Based on the assessment of various factors noted above in the Cloud and Business Intelligence (“CBI”) reporting unit, the Company determined that there were sufficient indicators to require the Company to perform an impairment analysis of its long-lived assets with finite useful lives, including intangible assets during the third quarter of 2014. We are required to assess impairment at the asset group level where there is identifiable cashflow. Our asset group where we have identifiable cashflows are CBI and Managed Services.
	The impairment analysis includes comparing the sum of the undiscounted cash flows to the book value of the assets within the asset group. If the sum of undiscounted cash flows is less than the book value of the assets within the asset group, then the assets within the asset group are impaired. The impairment charge is measured as the difference between the book value and the fair value.
	Based on the analysis, the Company concluded that there was no impairment to its developed technology, customer relationships, trade name and property and equipment during the third quarter of 2014.

Cash_cash_equivalents_and_shor

Cash, cash equivalents and short-term investments	9 Months Ended
	Sep. 30, 2014
Cash and Cash Equivalents [Abstract]	'
Cash, cash equivalents and short-term investments	'
	Cash, cash equivalents and short-term investments
	Cash equivalents consist of highly liquid fixed-income investments with original maturities of three months or less at the time of purchase, including money market funds. The Company has cash and cash equivalents held on its behalf by a third party of $0.7 million and $0.5 million as of September 30, 2014 and December 31, 2013, respectively. Short-term investments consist of readily marketable securities with a remaining maturity of more than three months from time of purchase. The Company classifies all of its cash equivalents and short-term investments as “available for sale,” as these investments are free of trading restrictions. These marketable securities are carried at fair value, with the unrealized gains and losses, net of tax, reported as accumulated other comprehensive income and included as a separate component of stockholders’ equity. Gains and losses are recognized when realized. When the Company determines that an other-than-temporary decline in fair value has occurred, the amount of the decline that is related to a credit loss is recognized in earnings. Gains and losses are determined using the specific identification method. The Company’s realized gains and losses in the three and nine months ended September 30, 2014 and 2013 were insignificant.
	Cash and cash equivalents and short-term investments consisted of the following as of September 30, 2014 and December 31, 2013 (in thousands):
	September 30, 2014
		Amortized		Unrealized		Unrealized			Estimated
		Cost		Gains		Losses			Fair Value
	Description
	Cash	$	98,287	$	—	$	—		$	98,287
	Cash equivalents:
	Money market mutual funds	635		—		—			635
	Total cash and cash equivalents	98,922		—		—			98,922
	Short-term investments:
	Corporate bonds	47,938		60		(54		)	47,944
	U.S. agency securities	39,267		36		(26		)	39,277
	Asset-backed securities	22,035		12		(39		)	22,008
	U.S. Treasury securities	15,740		44		(12		)	15,772
	Total short-term investments	124,980		152		(131		)	125,001
	Cash, cash equivalents and short-term investments	$	223,902	$	152	$	(131	)	$	223,923
	December 31, 2013
		Amortized		Unrealized		Unrealized			Estimated
		Cost		Gains		Losses			Fair Value
	Description
	Cash	$	169,968	$	—	$	—		$	169,968
	Cash equivalents:
	Money market mutual funds	164		—		—			164
	Total cash and cash equivalents	170,132		—		—			170,132
	Short-term investments:
	Corporate bonds	40,503		90		(10		)	40,583
	U.S. agency securities	31,720		40		(13		)	31,747
	Asset-backed securities	15,880		14		(12		)	15,882
	U.S. Treasury securities	16,742		50		(3		)	16,789
	Total short-term investments	104,845		194		(38		)	105,001
	Cash, cash equivalents and short-term investments	$	274,977	$	194	$	(38	)	$	275,133
	The following table summarizes the cost and estimated fair value of short-term fixed income securities classified as short-term investments based on stated maturities as of September 30, 2014:
		Amortized		Estimated
		Cost		Fair Value
		(in thousands)
	Less than 1 year	$	15,028	$	15,047
	Due in 1 to 3 years	109,952		109,954
	Total	$	124,980	$	125,001
	As of September 30, 2014 and December 31, 2013, the Company did not consider any of its investments to be other-than-temporarily impaired.

Fair_value_of_financial_instru

Fair value of financial instruments	9 Months Ended
	Sep. 30, 2014
Fair Value Disclosures [Abstract]	'
Fair value of financial instruments	'
	Fair value of financial instruments
	The Company measures certain financial instruments at fair value on a recurring basis. The Company uses a three-tier fair value hierarchy, which prioritizes the inputs used in the valuation methodologies in measuring fair value:
	Level 1 valuations are based on quoted prices in active markets for identical assets or liabilities.
	Level 2 valuations are based on inputs that are observable, either directly or indirectly, other than quoted prices included within Level 1. Such inputs used in determining fair value for Level 2 valuations include quoted prices in active markets for similar assets or liabilities, quoted prices for identical or similar assets or liabilities in markets that are not active, or other inputs that are observable or can be corroborated by observable market data for substantially the full term of the assets or liabilities.
	Level 3 valuations are based on information that is unobservable and significant to the overall fair value measurement.
	All of the Company’s cash equivalents and short-term investments are classified within Level 1 or Level 2.
	The following table presents information about the Company’s financial instruments that are measured at fair value as of September 30, 2014 and indicates the fair value hierarchy of the valuation (in thousands):
		Total		Quoted Prices		Significant
				in Active		Other
				Markets for		Observable
				Identical		Inputs
				Assets		(Level 2)
				(Level 1)
	Description
	Cash equivalents:
	Money market mutual funds	$	635	$	635	$	—
	Total cash equivalents	635		635		—
	Short-term investments:
	Corporate bonds	47,944		—		47,944
	U.S. agency securities	39,277		—		39,277
	Asset-backed securities	22,008		—		22,008
	U.S. Treasury securities	15,772		—		15,772
	Total short-term investments	125,001		—		125,001
	Cash equivalents and short-term investments	$	125,636	$	635	$	125,001
	The following table presents information about the Company’s financial instruments that are measured at fair value as of December 31, 2013 and indicates the fair value hierarchy of the valuation (in thousands):
		Total		Quoted Prices		Significant
				in Active		Other
				Markets for		Observable
				Identical		Inputs
				Assets		(Level 2)
				(Level 1)
	Description
	Cash equivalents:
	Money market mutual funds	$	164	$	164	$	—
	Total cash equivalents	164		164		—
	Short-term investments:
	Corporate bonds	40,583		—		40,583
	U.S. agency securities	31,747		—		31,747
	Asset-backed securities	15,882		—		15,882
	U.S. Treasury securities	16,789		—		16,789
	Total short-term investments	105,001		—		105,001
	Cash equivalents and short-term investments	$	105,165	$	164	$	105,001
	The convertible notes issued by the Company in August 2013 are shown in the accompanying consolidated balance sheets at their original issuance value, net of unamortized discount, and are not marked to market each period. The approximate fair value of the convertible notes as of September 30, 2014 and December 31, 2013 was $113.4 million and $141.2 million respectively. The fair value of the convertible notes was determined using quoted market prices for similar securities, which, due to limited trading activity, are considered Level 2 in the fair value hierarchy.
	The Company did not have any financial liabilities measured at fair value or any long-term debt other than the Convertible debt as of September 30, 2014 and December 31, 2013.

Property_and_Equipment_Net

Property and Equipment, Net	9 Months Ended
	Sep. 30, 2014
Property, Plant and Equipment [Abstract]	'
Property and Equipment, Net	'
	Property and Equipment, Net
	Property and equipment balances were comprised of the following (in thousands):
		September 30,			December 31,
		2014			2013
	Computers and equipment	$	16,414		$	14,675
	Software	37,062			34,467
	Leasehold improvements	12,906			11,493
	Furniture and Fixture	9,737			9,078
		76,119			69,713
	Less: accumulated depreciation and amortization	(48,447		)	(41,715		)
	Property and equipment – net	$	27,672		$	27,998
	Depreciation and amortization expense for property and equipment during the three and nine months ended September 30, 2014 and the three and nine months ended September 30, 2013, was $3.3 million, $9.6 million, $3.0 million and $9.0 million respectively.
	Total property and equipment assets under capital lease at September 30, 2014 and December 31, 2013, were $3.3 million and $3.2 million, respectively. Accumulated depreciation related to assets under capital lease as of these dates was $3.0 million and $2.6 million, respectively.
	The Company capitalized internal-use software development costs of $1.0 million and $0 million during the three months ended September 30, 2014 and 2013, respectively and $2.0 million and $0 million during the nine months ended September 30, 2014 and 2013, respectively. As of September 30, 2014 and December 31, 2013, the net value of capitalized costs related to internal-use software, net of accumulated amortization, was $10.6 million and $9.3 million, respectively. Amortization of capitalized costs related to internal-use software for the three and nine months ended September 30, 2014 was $0.6 million and $1.8 million, respectively, and for the three and nine months ended September 30, 2013 was $1.3 million and $3.8 million, respectively.

Accrued_Liabilities_and_Other

Accrued Liabilities and Other	9 Months Ended
	Sep. 30, 2014
Payables and Accruals [Abstract]	'
Accrued Liabilities and Other	'
	Accrued Liabilities and Other
	Accrued liabilities and other balances were comprised of the following (in thousands):
		September 30,		December 31,
		2014		2013
	Accrued professional fees	$	4,523	$	2,527
	Deferred rent	865		834
	Other employee related	536		374
	ESPP contributions	339		892
	Obligations under capital lease	191		270
	Accrued other	5,430		4,612
		$	11,884	$	9,509

Credit_Facility_and_Capital_Le

Credit Facility and Capital Leases	9 Months Ended
	Sep. 30, 2014
Debt Disclosure [Abstract]	'
Credit Facility and Capital Leases	'
	Credit Facility and Capital Leases
	Revolving Credit Facility
	On July 5, 2012, the Company, entered into a three-year credit agreement which provides for a secured revolving line of credit based on eligible accounts receivable of up to $25.0 million on and before July 5, 2013 and up to $30.0 million thereafter, in each case with a $2.0 million letter of credit sublimit. On June 18, 2013, the Company elected to maintain the revolving commitment at $25.0 million. Proceeds available under the credit agreement may be used for working capital and other general corporate purposes. The Company may prepay borrowing under the agreement in whole or in part at any time without premium or penalty. The Company may terminate the commitments under the credit agreement in whole at any time. Effective June 30, 2013, the quarterly commitment fee, payable in arrears, based on the available commitments is 0.30% per annum.
	On August 6, 2013, the Company entered into a second amendment (“Amendment No. 2”) to the credit agreement. Amendment No. 2, among other things, allowed the Company to issue certain unsecured convertible notes and enter into related agreements.
	On January 21, 2014, the Company entered into a third amendment to the credit agreement which amended the financial covenants to allow the Company to acquire Scout.
	On May 5, 2014, the Company entered into a fourth amendment to the credit agreement which reduced the secured revolving line of credit from $25.0 million to $10.0 million. The amendment also increased the consideration the Company may pay in connection with an acquisition before it is required to seek prior lender approval under the credit agreement.
	Amounts outstanding on the facility at September 30, 2014 consisted of a letter of credit for $575,000 required under an operating lease agreement for office space at the Company’s San Francisco headquarters. Any outstanding loans bear interest, at the Company’s option, at a base rate determined in accordance with the credit agreement, minus 0.5%, or at a LIBOR rate plus 2.0%. Principal, together with all accrued and unpaid interest, is due and payable on July 5, 2015, the maturity date. At September 30, 2014, the interest rate for borrowings under the facility was 2.2%.
	The credit agreement contains customary affirmative and negative covenants, as well as financial covenants. Affirmative covenants include, among others, delivery of financial statements, compliance certificates and notices of specified events, maintenance of properties and insurance, preservation of existence, and compliance with applicable laws and regulations. Negative covenants include, among others, limitations on the ability of the Company to grant liens, incur indebtedness, engage in mergers, consolidations, sales of assets and affiliate transactions. The credit agreement requires the Company to maintain a maximum leverage ratio and a minimum liquidity amount, each as defined in the credit agreement.
	The credit agreement also contains customary events of default including, among other things, payment defaults, breaches of covenants or representations and warranties, cross-defaults with certain other indebtedness, bankruptcy and insolvency events and a change in control of the Company, subject to grace periods in certain instances. Upon an event of default, the lender may declare the outstanding obligations of the Company under the credit agreement to be immediately due and payable and exercise other rights and remedies provided for under the credit agreement.
	On August 1, 2014 and October 29, 2014, the Company entered into a waiver under the Credit Agreement that waived its failure to comply with the consolidated funded debt to EBITDA ratio for the quarter ended June 30, 2014 and September 30, 2014 respectively.
	On November 1, 2014, the Company entered into a fifth amendment to the credit agreement where the parties agreed to remove a financial covenant requiring a certain level of consolidated funded debt to EBITDA ratio for the previous four quarters. The Company agreed to a new financial covenant requiring the Company to have an EBITDA loss not exceeding a specified target.
	The Company’s obligations under the credit agreement are guaranteed by its subsidiary, ServiceSource Delaware, Inc. (the “Guarantor”) and are collateralized by substantially all of the assets of the Company and the Guarantor.
	Capital Leases
	The Company has capital lease agreements that are collateralized by the underlying property and equipment and expire through September 2019. The weighted-average imputed interest rates for the capital lease agreements were 5.8% and 2.6% at September 30, 2014 and 2013, respectively.
	Future minimum annual payments under capital lease obligations as of September 30, 2014 were as follows (in thousands):
		September 30,
		2014
	Years Ending December 31,
	2014 (remaining three months)	$	197
	2015	408
	2016	342
	2017	76
	2018	79
	Thereafter	59
	Total	$	1,161

Debt

Debt	9 Months Ended
	Sep. 30, 2014
Debt Disclosure [Abstract]	'
Debt	'
	Debt
	Senior Convertible Notes
	In August 2013, the Company issued senior convertible notes (the “Notes”) raising gross proceeds of $150.0 million.
	The Notes are governed by an Indenture, dated August 13, 2013 (the “Indenture”), between the Company and Wells Fargo Bank, National Association, as trustee. The Notes will mature on August 1, 2018, unless earlier repurchased or converted, and bear interest at a rate of 1.50% per year payable semi-annually in arrears on February 1 and August 1 of each year, commencing February 1, 2014.
	The Notes are convertible at an initial conversion rate of 61.6770 of common stock per $1,000 principal amount of Notes, which represents an initial conversion price of approximately $16.21 per share of common stock, subject to anti-dilution adjustments upon certain specified events, including in certain circumstances, upon a make-whole fundamental change (as defined in the Indenture). Upon conversion, the Notes will be settled in cash, shares of the Company’s common stock, or any combination thereof, at the Company’s option.
	Prior to February 1, 2018, the Notes are convertible only upon the following circumstances:
	•	during any calendar quarter commencing after December 31, 2013, (and only during such calendar quarter), if for at least 20 trading days (whether or not consecutive) during the period of 30 consecutive trading days ending on the last trading day of the immediately preceding calendar quarter, the last reported sale price of common stock on such trading day is greater than or equal to 130% of the applicable conversion price on such trading day.
	•	during the five business day period after any five consecutive trading day period in which the trading price per $1,000 principal amount of the Notes for each trading day of that five consecutive trading day period was less than 98% of the product of the last reported sale price of common stock and the applicable conversion rate on each such trading day; or
	•	upon the occurrence of specified corporate events described in the Indenture.
	Holders of the Notes may convert their Notes at any time on or after February 1, 2018, until the close of business on the second schedule trading day immediately preceding the maturity date, regardless of the foregoing circumstances.
	The holders of the Notes may require the Company to repurchase all or a portion of their Notes at a cash repurchase price equal to 100% of the principal amount of the Notes being repurchased, plus accrued and unpaid interest, if any, upon a fundamental change (as defined in the Indenture). In addition, upon certain events of default (as defined in the Indenture), the trustee by notice to the Company, or the holders of at least 25% in principal amount of the outstanding Notes by notice to the Company and the trustee, may, and the trustee at the request of such holders shall, declare 100% of the principal amount of the Notes, plus accrued and unpaid interest, if any, on all the Notes to be due and payable. In case of certain events of bankruptcy, insolvency or reorganization involving the Company, 100% of the principal of and accrued and unpaid interest on the Notes will automatically become due and payable.
	To account for the Notes at issuance, the Company separated the Notes into debt and equity components pursuant to the accounting standards for convertible debt instruments that may be fully or partially settled in cash upon conversion. The fair value of debt component was estimated using an interest rate for nonconvertible debt, with terms similar to the Notes, excluding the conversion feature. The carrying amount of the liability component was calculated by measuring the fair value of a similar liability that does not have an associated convertible feature. The excess of the principal amount of the Notes over the fair value of the debt component was recorded as a debt discount and a corresponding increase in additional paid-in capital. The debt discount is accreted to interest expense over the term of the Notes using the interest method. The amount recorded to additional paid-in capital is not to be remeasured as long as it continues to meet the conditions of equity classification. Upon issuance of the $150.0 million of Notes, the Company recorded $111.5 million to debt and $38.5 million to additional paid-in capital.
	The Company incurred transaction costs of approximately $4.9 million related to the issuance of the Notes. In accounting for these costs, the Company allocated the costs to the debt and equity components in proportion to the allocation of proceeds from the issuance of the Notes to such components. Transaction costs allocated to the debt component of $3.6 million are deferred as an asset and amortized to interest expense over the term of the Notes. The transaction costs allocated to the equity component of $1.3 million were recorded to additional paid-in capital. The transactions costs allocated to the debt component were recorded as deferred offering costs in other non-current assets.
	The net carrying amount of the liability component of the Notes as of September 30, 2014 consists of the following (in thousands):
	Principal amount	$	150,000
	Unamortized debt discount	(31,042		)
	Net carrying amount	$	118,958
	The following table presents the interest expense recognized related to the Notes for the nine months ended September 30, 2014 (in thousands):
	Contractual interest expense at 1.5% per annum	$	1,688
	Amortization of debt issuance costs	470
	Accretion of debt discount	5,043
	Total	$	7,201
	The net proceeds from the Notes were approximately $145.1 million after payment of the initial purchasers' offering expense. The Company used approximately $31.4 million of the net proceeds from the Notes to pay the cost of the Note Hedges described below, which was partially offset by $21.8 million of the proceeds from the Company's sale of the Warrants also described below.
	Note Hedges
	Concurrent with the issuance of the Notes, the Company entered into note hedges (“Note Hedges”) with certain bank counterparties, with respect to its common stock. The Company paid $31.4 million for the Note Hedges. The Note Hedges cover approximately 9.25 million shares of the Company's common stock at a strike price of $16.21 per share. The Note Hedges will expire upon the maturity of the Notes. The Note Hedges are intended to reduce the potential dilution to the Company's common stock upon conversion of the Notes and/or offset the cash payment in excess of the principal amount of the Notes the Company is required to make in the event that the market value per share of the Company's common stock at the time of exercise is greater than the conversion price of the Notes.
	Warrants
	Separately, the Company entered into warrant transactions, whereby it sold warrants to the same bank counterparties as the Note Hedges to acquire approximately 9.25 million shares of the Company's common stock at an initial strike price of $21.02 per share (“Warrants”), subject to anti-dilution adjustments. The Company received proceeds of approximately $21.8 million from the sale of the Warrants. If the fair value per share of the Company's common stock exceeds the strike price of the Warrants, the Warrants will have a dilutive effect on earnings per share, unless the Company elects, subject to certain conditions, to settle the Warrants in cash.
	The amounts paid and received for the Note Hedges and the Warrants have been recorded in additional paid-in capital. The fair value of the Note Hedges and the Warrants are not remeasured through earnings each reporting period.

Commitments_and_Contingencies

Commitments and Contingencies	9 Months Ended
	Sep. 30, 2014
Commitments and Contingencies Disclosure [Abstract]	'
Commitments and Contingencies	'
	Commitments and Contingencies
	Operating Leases
	The Company leases its office space and certain equipment under noncancelable operating lease agreements with various expiration dates through September 30, 2022. Rent expense for the three months ended September 30, 2014 and 2013 was $2.3 million and $2.0 million, respectively, and for the nine months ended September 30, 2014 and 2013 was $6.9 million and $6.4 million, respectively. The Company recognizes rent expense on a straight-line basis over the lease period and accrues for rent expense incurred but not paid.
	Future annual minimum lease payments under all noncancelable operating leases as of September 30, 2014 were as follows (in thousands):
		30-Sep-14
	Years Ending December 31,
	2014 (remaining three months).	$	2,125
	2015	7,244
	2016	5,077
	2017	4,795
	2018	4,450
	Thereafter	9,787
	Total	$	33,478
	Other Contractual Obligations
	In August 2013, the Company issued the Notes raising gross proceeds of $150.0 million. The Notes will mature on August 1, 2018, unless earlier repurchased or converted, and bear interest at a rate of 1.50% per year payable semi-annually in arrears on February 1 and August 1 of each year, commencing February 1, 2014.
	Litigation
	Bionet Systems, LLC, et al. v. Scout Analytics, Inc., et al., in Superior Court, King County, Washington State, and related claims
	On January 10, 2014, certain now-former shareholders of Scout Analytics, Inc. (“Scout”) filed a lawsuit against Scout and some of its directors and their employers regarding the then-pending acquisition of Scout by the Company. The plaintiffs have asserted claims against all defendants for breach of fiduciary duty, minority shareholder oppression, corporate waste, injunctive relief and unjust enrichment.  In their complaint, the plaintiffs seek damages and payment of their attorneys’ fees and costs.  On April 17, 2014, the plaintiffs filed a First Amended Complaint, in which they added the Company as a defendant, and asserted claims for tortious interference.
	Certain now-former Scout shareholders have also asserted dissenter's rights claims related to the Scout acquisition.  On June 13, 2014, the Company filed a lawsuit in the Superior Court for King County, Washington, in which it seeks a determination by the Court as to the fair value of the shares, and that such shareholder claims have no merit.
	The costs of such litigation and dissenter's rights claims are expected to be covered by insurance and/or by either the escrow amounts held back from the merger consideration paid for Scout, or the indemnification obligations of the former Scout shareholders.
	The Company may be subject to litigation or other claims in the normal course of business. In the opinion of management, the Company’s ultimate liability, if any, related to any currently pending or threatened litigation or claims is remote, not reasonably possible or not probable, and in any instance, any such liability would not materially affect its consolidated financial position, results of operations, or cash flows.

Stockholders_Equity

Stockholders' Equity	9 Months Ended
	Sep. 30, 2014
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]	'
Stockholders' Equity	'
	Stockholders’ Equity
	Stock Option Plans
	The Company maintains the following stock plans: the 2011 Equity Incentive Plan (the “2011 Plan”), and the 2011 Employee Stock Purchase Plan. The Company’s board of directors and, as delegated to its compensation committee, administers the 2011 Plan and has authority to determine the directors, officers, employees and consultants to whom options or restricted stock may be granted, the option price or restricted stock purchase price, the timing of when each share is exercisable and the duration of the exercise period and the nature of any restrictions or vesting periods applicable to an option or restricted stock grant
	Under the 2011 Plan, options granted are generally subject to a four-year vesting period whereby options become 25% vested after a one-year period and the remainder then vests monthly through the end of the vesting period. Vested options may be exercised up to ten years from the vesting commencement date, as defined in the 2011 Plan. Vested but unexercised options expire three months after termination of employment with the Company. The restricted stock units typically vest over four years with a yearly cliff contingent upon employment with the Company on the applicable vesting dates.
	The Company has elected to recognize the compensation cost of all stock-based awards on a straight-line basis over the vesting period of the award. Further, the Company applies an estimated forfeiture rate to unvested awards when computing the share compensation expenses. The Company estimates the forfeiture rate for unvested awards based on its historical experience on employee turnover behavior and other factors.
	At the end of each fiscal year, the share reserve under the 2011 Plan increases automatically by an amount equal to 4% of the outstanding shares as of the end of that most recently completed fiscal year or 3.8 million shares, whichever is less. On January 1, 2014, 3.3 million additional shares were reserved under the 2011 Equity Incentive Plan pursuant to the automatic increase.
	Determining Fair Value of Stock Awards
	The Company estimates the fair value of stock option awards at the date of grant using the Black-Scholes option-pricing model. Options are granted with an exercise price equal to the fair value of the common stock as of the date of grant. Compensation expense is amortized net of estimated forfeitures on a straight-line basis over the requisite service period of the options, which is generally four years. Restricted stock, upon vesting, entitles the holder to one share of common stock for each restricted stock and has a purchase price of $0.0001 per share, which is equal to the par value of the Company’s common stock, and vests over four years. The fair value of the restricted stock is based on the Company’s closing stock price on the date of grant, and compensation expense, net of estimated forfeitures, is recognized on a straight-line basis over the vesting period.
	The weighted average Black-Scholes model assumptions for the three and nine months ended September 30, 2014 and 2013 were as follows:
		Three Months Ended					Nine Months Ended
		September 30,					September 30,
		2014		2013			2014			2013
	Expected term (in years)	5		5			5			5
	Expected volatility	41	%	43	%		41	%		44	%
	Risk-free interest rate	1.68	%	1.48	%		1.63	%		0.95	%
	Expected dividend yield	—		—			—			—
	Option and restricted stock activity under the 2011 Plan for the nine months ended September 30, 2014 was as follows (shares in thousands)
				Options Outstanding							Restricted Stock
											Outstanding
		Shares and Units		Number			Weighted-				Number
		Available		of Shares			Average				of Shares
		for Grant					Exercise
							Price
	Outstanding — December 31, 2013	5,755		8,908			$	5.89			5,431
	Additional shares reserved under the 2011 equity incentive plan	3,279		—							2,845
	Granted	(4,602	)	1,757			5.13				(927	)
	Options exercised/ Restricted stock released	—		(514	)		5.17				—
	Canceled/Forfeited	3,739		(1,842	)		6.46				(1,892	)
	Outstanding — September 30, 2014	8,171		8,309							5,457
	The weighted average grant-date fair value of employee stock options granted during the three months ended September 30, 2014 and 2013 was $1.53 and $4.86 per share, respectively and for the nine months ended September 30, 2014 and 2013 was $1.96 and $3.03 per share, respectively.
	The following table summarizes the consolidated stock-based compensation expense included in the condensed consolidated statements of operations (in thousands):
		Three Months Ended							Nine Months Ended
		September 30,							September 30,
		2014			2013				2014				2013
	Cost of revenue	$	1,034		$	802			$	3,168			$	2,222
	Sales and marketing	1,497			2,414				4,917				7,396
	Research and development	695			753				2,131				1,758
	General and administrative	1,848			1,989				5,790				5,925
	Total stock-based compensation	$	5,074		$	5,958			$	16,006			$	17,301
	Employee Stock Purchase Plan
	The Company’s 2011 Employee Stock Purchase Plan (the “ESPP”) is intended to qualify under Section 423 of the Internal Revenue Code of 1986. Under the ESPP, employees are eligible to purchase common stock through payroll deductions of up to 10% of their eligible compensation, subject to any plan limitations. The purchase price of the shares on each purchase date is equal to 85% of the lower of the fair market value of the Company’s common stock on the first and last trading days of each twelve month offering period.
	The ESPP provides that additional shares are reserved under the plan annually on the first day of each fiscal year in an amount equal to the lesser of (i) 1.5 million shares, (ii) one percent of the outstanding shares of common stock on the last day of the immediately preceding fiscal year, or (iii) an amount determined by the board of directors and/or the compensation committee of the board of directors. On January 1, 2014, 0.8 million additional shares were reserved under the ESPP pursuant to the plan's automatic increase provision. As of September 30, 2014, 1.1 million shares had been issued under the ESPP and 2.1 million shares were available for future issuance.

Income_Taxes

Income Taxes	9 Months Ended
	Sep. 30, 2014
Income Tax Disclosure [Abstract]	'
Income Taxes	'
	Income Taxes
	The Company files U.S. federal and state and foreign income tax returns in jurisdictions with varying statutes of limitations. In the normal course of business the Company is subject to examination by taxing authorities throughout the world. These audits include questioning the timing and amount of deductions, the allocation of income among various tax jurisdictions and compliance with federal, state, local and foreign tax laws. The Company is currently undergoing examination of the California Franchise Tax Returns relating to California state income taxes of its U.S. operating subsidiary for the years 2008 through 2010.  Accordingly, tax years 2008 through 2013 remain subject to examination in California. The 2009 through 2013 tax years generally remain subject to examination by federal, state and foreign tax authorities. The Company’s gross amount of unrecognized tax benefits was $0.9 million as of December 31, 2013 and as of September 30, 2014, $0.1 million of which, if recognized, would affect the Company’s effective tax rate. It is difficult to predict the final timing and resolution of any particular uncertain tax position. Based on the Company’s assessment of many factors, the Company does not expect that changes in the liability for unrecognized tax benefits for the next twelve months will have a significant impact on the Company’s consolidated financial position or results of operations.
	During the quarter ended September 30, 2014, consistent with the Company’s practice in prior periods, management reassessed the realizability of deferred tax assets based on the available evidence, including a history of taxable income and estimates of future taxable income. In performing its evaluation, management placed significant emphasis on guidance in ASC 740, which states that “[a] cumulative loss in recent years is a significant piece of negative evidence that is difficult to overcome.” Based upon available evidence, management concluded on a more-likely-than-not basis that most of the Company‘s U.S. deferred tax assets were not realizable. Significant negative evidence included U.S. pretax losses (as calculated consistent with ASC 740) in each of the Company's 2014 quarters and for the cumulative twelve-quarter period ended September 30, 2014 . Additionally, Company forecasts indicated a continuation of U.S pretax losses for the remainder of calendar year 2014. The Company also concluded on a more-likely-than-not basis that its Singapore and Ireland deferred tax assets were not realizable, based on cumulative pretax losses incurred for the cumulative twelve-quarter period ended September 30, 2014 and forecast pretax losses for the remainder of the year.
	At September 30, 2014 management concluded that the cumulative losses for the most recent three years, as well as the forecast losses for calendar 2014, represented significant negative evidence as to why a valuation allowance was warranted. Management also considered the Company’s near-term financial forecast on a jurisdictional basis which indicated that three-year cumulative loss estimates in the U.S., Singapore and Ireland would not reverse in the near future. Assessing these factors and the fact that that the most objective and verifiable data were the cumulative three-year losses in each jurisdiction through September 30, 2014, management concluded that, on a more-likely-than-not basis, the Company’s U.S., Singapore and Ireland tax deferred tax assets would not be realized. As a result, the Company continued to provide a valuation allowance for all US federal deferred tax assets, net of liabilities, for all Ireland and Singapore net deferred tax assets, and for substantially all of the Company’s state deferred tax assets. The remaining deferred tax assets at September 30, 2014 relate to jurisdictions in which the Company has net adjusted historical pretax profits and sufficient forecast profitability to assure future realization of such deferred tax assets.
	Management will continue to assess the realization of the Company’s deferred tax assets at each balance sheet date by applying the provisions of ASC 740. These evaluations will consider all positive and negative factors identified by management at each reporting date.
	The Company considers the undistributed earnings of its foreign subsidiaries permanently reinvested in foreign operations and has not provided for U.S. income taxes on such earnings.

Segments

Segments	9 Months Ended
	Sep. 30, 2014
Segment Reporting [Abstract]	'
Reportable Segments	'
	Segments
	The Company has two operating segments. The information for the three and nine months ended September 30, 2013 has been reclassified to conform to the current presentation.
	Managed Services- The Company’s managed services solution consists of end-to-end management and optimization of the recurring revenue process, including quoting, selling and business intelligence. The Company's managed services business is built on its pay-for-performance model, whereby customers pay the Company a commission based on renewal sales that it generates on their behalf. The Company’s managed services offerings include quoting and selling services, in which dedicated service teams have specific expertise in the customers’ businesses, are deployed under the Company's customers’ brands and follow a sales process tailored specifically to increase service contract renewals.
	Cloud and Business Intelligence- The Company’s cloud and business intelligence solution consist of its subscription sales and professional services to deploy the Company's solutions. Subscription sales consists of selling subscriptions to Renew OnDemand and Scout Analytics, both SaaS applications. The foundation of the Company’s cloud solution is Renew OnDemand, a SaaS-based renewal management system based on its data warehouse of transactional, analytical and industry data that grows with each service renewal transaction and customer.
	The Company’s Chief Operating Decision Maker (CODM), its Chief Executive Officer, evaluates the performance of its operating segments based on net revenue and gross profit. Gross profit for each segment includes revenues and the related cost of revenue directly attributable to the segment. The Company does not allocate sales and marketing, research and development, or general and administrative expenses to its operating segments because management does not include the information in its measurement of the performance of the operating segments. The Company does not evaluate its operating segments using discrete asset information.
	Summarized financial information by reporting segments based on the Company’s internal management reporting and as utilized by the Company’s CODM, is as follows (in thousands):
			Three Months Ended September 30,								Nine Months Ended September 30,
			2014				2013				2014				2013
	Net Revenue
	Managed Services		$	56,629			$	61,946			$	173,773			$	183,329
	Cloud and Business Intelligence		8,084				4,536				23,753				11,971
			64,713				66,482				197,526				195,300
	Gross Profit
	Managed Services		12,896				26,558				46,143				75,945
	Cloud and Business Intelligence		2,599				194				6,052				2,507
			15,495				26,752				52,195				78,452
	Unallocated operating expenses		54,614				30,408				126,214				95,630
	Loss from operations		$	(39,119	)		$	(3,656	)		$	(74,019	)		$	(17,178	)
	The Company’s business is geographically diversified. During the third quarter of 2014, 67% of our net revenue was earned in North America and Latin America (“NALA”), 23% in Europe, Middle East and Africa (“EMEA”) and 10% in Asia Pacific-Japan (“APJ”). Net revenue for a particular geography generally reflects commissions earned from sales of service contracts managed from our sales centers in that geography and subscription sales and professional services to deploy the Company's solutions. Predominantly all of the service contracts sold and managed by our sales centers relate to end customers located in the same geography. All of NALA net revenue represents revenue generated in the United States.
	Summarized financial information by geographic location based on the Company’s internal management reporting is as follows (in thousands)
		Three Months Ended								Nine Months Ended
		September 30,								September 30,
		2014				2013				2014				2013
	Net revenue
	NALA	$	43,477			$	45,068			$	129,434			$	125,357
	EMEA	15,156				15,625				49,599				51,383
	APJ	6,080				5,789				18,493				18,560
	Total net revenue	$	64,713			$	66,482			$	197,526			$	195,300

Restructuring_and_Other

Restructuring and Other	9 Months Ended
	Sep. 30, 2014
Restructuring and Related Activities [Abstract]	'
Restructuring and Other	'
	Restructuring and Other
	The Company announced at the beginning of the third quarter of 2014 a restructuring effort to better align our cost structure with current revenue levels. The restructuring plans are accounted for in accordance with ASC 420, Exit or Disposal Cost Obligations. The Company recognized restructuring and other charges of $1.9 million during the quarter. Restructuring costs include severance related expenses which includes severance payments, related employee benefits and retention bonuses. Other costs include severance related expenses and $0.4 million of charges related to cancellation of contracts with outside vendors. The Company expects to have restructuring and other expenses through 2015, as restructuring activities targeted at reducing the overall cost structure of the business will continue over several quarters.
	Restructuring and other reserve activities for the period ended September 30, 2014 is summarized as follows (in thousands):
		Restructuring		Other		Total
	Restructuring and other liability at January 1, 2014	$	—	$	—	$	—
	Restructuring and other charge	835		1,102		1,937
	Cash paid	329		894		1,223
	Restructuring and other liability at September 30, 2014	$	506	$	208	$	714

Description_of_Business_and_Ba1

Description of Business and Basis of Presentation (Policies)	9 Months Ended
	Sep. 30, 2014
Accounting Policies [Abstract]	'
Recent Accounting Pronouncements	'
	Recent Accounting Pronouncements
	In June 2013, the Financial Accounting Standard Board ("FASB") determined that an unrecognized tax benefit should be presented as a reduction of a deferred tax asset for a net operating loss (“NOL”) carryforward or other tax credit carryforward when settlement in this manner is available under applicable tax law. This guidance is effective for the Company’s interim and annual periods beginning January 1, 2014. The adoption of this guidance did not have a material impact on the Company's consolidated financial statements.
	In May 2014, the FASB issued Accounting Standard Update ("ASU") No. 2014-09, Revenue from Contracts with Customers (Topic 606), which supersedes the revenue recognition requirements in ASC 605, Revenue Recognition.  This ASU is based on the principle that revenue is recognized to depict the transfer of goods or services to customers in an amount that reflects the consideration to which the entity expects to be entitled in exchange for those goods or services.  The ASU also requires additional disclosure about the nature, amount, timing and uncertainty of revenue and cash flows arising from customer contracts, including significant judgments and changes in judgments and assets recognized from costs incurred to obtain or fulfill a contract.  The effective date will be the first quarter of fiscal year 2017 using one of two retrospective application methods.  The Company has not determined the potential effects on the consolidated financial statements.

Business_Acquisition_Tables

Business Acquisition (Tables)	9 Months Ended
	Sep. 30, 2014
Business Combinations [Abstract]	'
Allocation of the total purchase price	'
	The Company's allocation of the total purchase consideration of $32.5 million, net of cash acquired is summarized below (in thousands)
	Acquired intangible assets:
	Developed technology	$	4,330
	Customer relationships	3,400
	Trade name	1,290
	Total acquired intangible assets	9,020
	Goodwill	22,653
	Accounts receivable	2,679
	Other assets (including cash of $211)	520
	Deferred revenue	(1,350		)
	Capital lease	(283		)
	Other liabilities	(477		)
	Net Assets Acquired	$	32,762

Goodwill_and_Intangible_Assets1

Goodwill and Intangible Assets (Tables)	9 Months Ended
	Sep. 30, 2014
Goodwill and Intangible Assets Disclosure [Abstract]	'
Changes in Carrying Amount of Goodwill by Operating Segment	'
	The changes in the carrying amount of goodwill by operating segment as of September 30, 2014 were as follows:
		Managed Services		Cloud and Business Intelligence			Total
		(in thousands)
	Balance as of December 31, 2013	$	6,334	$	—		$	6,334
	Addition due to acquisition	—		22,653			22,653
	Impairment	$	—	$	(21,000	)	$	(21,000	)
	Balance as of September 30, 2014	$	6,334	$	1,653		$	7,987
Intangible Assets	'
	Intangible Assets consisted of the following:
		Nine Months Ended September 30, 2014
		Gross Carrying Amount		Accumulated Amortization			Net Carrying Amount
		(in thousands)
	Developed technology	$	4,330	$	(751	)	$	3,579
	Customer relationships	3,400		(589		)	2,811
	Trade name	1,290		(224		)	1,066
		$	9,020	$	(1,564	)	$	7,456
Estimated Future Amortization Expense of Purchased Intangible Assets	'
	The estimated future amortization expense of purchased intangible assets as of September 30, 2014 was as follows:
		30-Sep-14
		(in thousands)
	Years ending December 31,
	2014 (remaining three months)	$	564
	2015	2,255
	2016	2,255
	2017	2,255
	2018	127
	Total	$	7,456

Recovered_Sheet1

Cash, Cash Equivalents and Short-term Investments (Tables)	9 Months Ended
	Sep. 30, 2014
Cash and Cash Equivalents [Abstract]	'
Summary of Cash and Cash Equivalents and Short-Term Investments	'
	Cash and cash equivalents and short-term investments consisted of the following as of September 30, 2014 and December 31, 2013 (in thousands):
	September 30, 2014
		Amortized		Unrealized		Unrealized			Estimated
		Cost		Gains		Losses			Fair Value
	Description
	Cash	$	98,287	$	—	$	—		$	98,287
	Cash equivalents:
	Money market mutual funds	635		—		—			635
	Total cash and cash equivalents	98,922		—		—			98,922
	Short-term investments:
	Corporate bonds	47,938		60		(54		)	47,944
	U.S. agency securities	39,267		36		(26		)	39,277
	Asset-backed securities	22,035		12		(39		)	22,008
	U.S. Treasury securities	15,740		44		(12		)	15,772
	Total short-term investments	124,980		152		(131		)	125,001
	Cash, cash equivalents and short-term investments	$	223,902	$	152	$	(131	)	$	223,923
	December 31, 2013
		Amortized		Unrealized		Unrealized			Estimated
		Cost		Gains		Losses			Fair Value
	Description
	Cash	$	169,968	$	—	$	—		$	169,968
	Cash equivalents:
	Money market mutual funds	164		—		—			164
	Total cash and cash equivalents	170,132		—		—			170,132
	Short-term investments:
	Corporate bonds	40,503		90		(10		)	40,583
	U.S. agency securities	31,720		40		(13		)	31,747
	Asset-backed securities	15,880		14		(12		)	15,882
	U.S. Treasury securities	16,742		50		(3		)	16,789
	Total short-term investments	104,845		194		(38		)	105,001
	Cash, cash equivalents and short-term investments	$	274,977	$	194	$	(38	)	$	275,133
Cost and Estimated Fair Value of Short-Term Fixed Income Securities	'
	The following table summarizes the cost and estimated fair value of short-term fixed income securities classified as short-term investments based on stated maturities as of September 30, 2014:
		Amortized		Estimated
		Cost		Fair Value
		(in thousands)
	Less than 1 year	$	15,028	$	15,047
	Due in 1 to 3 years	109,952		109,954
	Total	$	124,980	$	125,001

Fair_value_of_financial_instru1

Fair value of financial instruments (Tables)	9 Months Ended
	Sep. 30, 2014
Fair Value Disclosures [Abstract]	'
Summary of Fair Value Measurement of Financial Instruments	'
	The following table presents information about the Company’s financial instruments that are measured at fair value as of September 30, 2014 and indicates the fair value hierarchy of the valuation (in thousands):
		Total		Quoted Prices		Significant
				in Active		Other
				Markets for		Observable
				Identical		Inputs
				Assets		(Level 2)
				(Level 1)
	Description
	Cash equivalents:
	Money market mutual funds	$	635	$	635	$	—
	Total cash equivalents	635		635		—
	Short-term investments:
	Corporate bonds	47,944		—		47,944
	U.S. agency securities	39,277		—		39,277
	Asset-backed securities	22,008		—		22,008
	U.S. Treasury securities	15,772		—		15,772
	Total short-term investments	125,001		—		125,001
	Cash equivalents and short-term investments	$	125,636	$	635	$	125,001
	The following table presents information about the Company’s financial instruments that are measured at fair value as of December 31, 2013 and indicates the fair value hierarchy of the valuation (in thousands):
		Total		Quoted Prices		Significant
				in Active		Other
				Markets for		Observable
				Identical		Inputs
				Assets		(Level 2)
				(Level 1)
	Description
	Cash equivalents:
	Money market mutual funds	$	164	$	164	$	—
	Total cash equivalents	164		164		—
	Short-term investments:
	Corporate bonds	40,583		—		40,583
	U.S. agency securities	31,747		—		31,747
	Asset-backed securities	15,882		—		15,882
	U.S. Treasury securities	16,789		—		16,789
	Total short-term investments	105,001		—		105,001
	Cash equivalents and short-term investments	$	105,165	$	164	$	105,001

Property_and_Equipment_Net_Tab

Property and Equipment, Net (Tables)	9 Months Ended
	Sep. 30, 2014
Property, Plant and Equipment [Abstract]	'
Summary of Property and Equipment	'
	Property and equipment balances were comprised of the following (in thousands):
		September 30,			December 31,
		2014			2013
	Computers and equipment	$	16,414		$	14,675
	Software	37,062			34,467
	Leasehold improvements	12,906			11,493
	Furniture and Fixture	9,737			9,078
		76,119			69,713
	Less: accumulated depreciation and amortization	(48,447		)	(41,715		)
	Property and equipment – net	$	27,672		$	27,998

Accrued_Liabilities_and_Other_

Accrued Liabilities and Other (Tables)	9 Months Ended
	Sep. 30, 2014
Payables and Accruals [Abstract]	'
Comprised Balance of Accrued Liabilities and Other	'
	Accrued liabilities and other balances were comprised of the following (in thousands):
		September 30,		December 31,
		2014		2013
	Accrued professional fees	$	4,523	$	2,527
	Deferred rent	865		834
	Other employee related	536		374
	ESPP contributions	339		892
	Obligations under capital lease	191		270
	Accrued other	5,430		4,612
		$	11,884	$	9,509

Credit_Facility_and_Capital_Le1

Credit Facility and Capital Leases (Tables)	9 Months Ended
	Sep. 30, 2014
Debt Disclosure [Abstract]	'
Future Minimum Annual Payments Under Capital Lease Obligations	'
	Future minimum annual payments under capital lease obligations as of September 30, 2014 were as follows (in thousands):
		September 30,
		2014
	Years Ending December 31,
	2014 (remaining three months)	$	197
	2015	408
	2016	342
	2017	76
	2018	79
	Thereafter	59
	Total	$	1,161

Debt_Tables

Debt (Tables)	9 Months Ended
	Sep. 30, 2014
Debt Disclosure [Abstract]	'
Schedule of Net Carrying Amount of Liability Component	'
	The net carrying amount of the liability component of the Notes as of September 30, 2014 consists of the following (in thousands):
	Principal amount	$	150,000
	Unamortized debt discount	(31,042		)
	Net carrying amount	$	118,958
Schedule of Interest Expense on Notes Recognized	'
	The following table presents the interest expense recognized related to the Notes for the nine months ended September 30, 2014 (in thousands):
	Contractual interest expense at 1.5% per annum	$	1,688
	Amortization of debt issuance costs	470
	Accretion of debt discount	5,043
	Total	$	7,201

Commitments_and_Contingencies_

Commitments and Contingencies (Tables)	9 Months Ended
	Sep. 30, 2014
Commitments and Contingencies Disclosure [Abstract]	'
Future Annual Minimum Lease Payments Under All Noncancelable Operating Leases	'
	Future annual minimum lease payments under all noncancelable operating leases as of September 30, 2014 were as follows (in thousands):
		30-Sep-14
	Years Ending December 31,
	2014 (remaining three months).	$	2,125
	2015	7,244
	2016	5,077
	2017	4,795
	2018	4,450
	Thereafter	9,787
	Total	$	33,478

Stockholders_Equity_Tables

Stockholders' Equity (Tables)	9 Months Ended
	Sep. 30, 2014
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]	'
Weighted Average Black-Scholes Model Assumptions	'
	The weighted average Black-Scholes model assumptions for the three and nine months ended September 30, 2014 and 2013 were as follows:
		Three Months Ended					Nine Months Ended
		September 30,					September 30,
		2014		2013			2014			2013
	Expected term (in years)	5		5			5			5
	Expected volatility	41	%	43	%		41	%		44	%
	Risk-free interest rate	1.68	%	1.48	%		1.63	%		0.95	%
	Expected dividend yield	—		—			—			—
Reconciliation of Option and Restricted Stock Activity	'
	Option and restricted stock activity under the 2011 Plan for the nine months ended September 30, 2014 was as follows (shares in thousands)
				Options Outstanding							Restricted Stock
											Outstanding
		Shares and Units		Number			Weighted-				Number
		Available		of Shares			Average				of Shares
		for Grant					Exercise
							Price
	Outstanding — December 31, 2013	5,755		8,908			$	5.89			5,431
	Additional shares reserved under the 2011 equity incentive plan	3,279		—							2,845
	Granted	(4,602	)	1,757			5.13				(927	)
	Options exercised/ Restricted stock released	—		(514	)		5.17				—
	Canceled/Forfeited	3,739		(1,842	)		6.46				(1,892	)
	Outstanding — September 30, 2014	8,171		8,309							5,457
Summary of Stock-Based Compensation Expense	'
	The following table summarizes the consolidated stock-based compensation expense included in the condensed consolidated statements of operations (in thousands):
		Three Months Ended							Nine Months Ended
		September 30,							September 30,
		2014			2013				2014				2013
	Cost of revenue	$	1,034		$	802			$	3,168			$	2,222
	Sales and marketing	1,497			2,414				4,917				7,396
	Research and development	695			753				2,131				1,758
	General and administrative	1,848			1,989				5,790				5,925
	Total stock-based compensation	$	5,074		$	5,958			$	16,006			$	17,301

Segments_Tables

Segments (Tables)	9 Months Ended
	Sep. 30, 2014
Segment Reporting [Abstract]	'
Summarized Financial Information Based on Reporting Segment	'
	Summarized financial information by reporting segments based on the Company’s internal management reporting and as utilized by the Company’s CODM, is as follows (in thousands):
			Three Months Ended September 30,								Nine Months Ended September 30,
			2014				2013				2014				2013
	Net Revenue
	Managed Services		$	56,629			$	61,946			$	173,773			$	183,329
	Cloud and Business Intelligence		8,084				4,536				23,753				11,971
			64,713				66,482				197,526				195,300
	Gross Profit
	Managed Services		12,896				26,558				46,143				75,945
	Cloud and Business Intelligence		2,599				194				6,052				2,507
			15,495				26,752				52,195				78,452
	Unallocated operating expenses		54,614				30,408				126,214				95,630
	Loss from operations		$	(39,119	)		$	(3,656	)		$	(74,019	)		$	(17,178	)
Summarized Financial Information Based on Geographic Location	'
	Summarized financial information by geographic location based on the Company’s internal management reporting is as follows (in thousands)
		Three Months Ended								Nine Months Ended
		September 30,								September 30,
		2014				2013				2014				2013
	Net revenue
	NALA	$	43,477			$	45,068			$	129,434			$	125,357
	EMEA	15,156				15,625				49,599				51,383
	APJ	6,080				5,789				18,493				18,560
	Total net revenue	$	64,713			$	66,482			$	197,526			$	195,300

Restructuring_and_Other_Tables

Restructuring and Other (Tables)	9 Months Ended
	Sep. 30, 2014
Restructuring and Related Activities [Abstract]	'
Restructuring and other reserve activities	'
	Restructuring and other reserve activities for the period ended September 30, 2014 is summarized as follows (in thousands):
		Restructuring		Other		Total
	Restructuring and other liability at January 1, 2014	$	—	$	—	$	—
	Restructuring and other charge	835		1,102		1,937
	Cash paid	329		894		1,223
	Restructuring and other liability at September 30, 2014	$	506	$	208	$	714

Business_Acquisition_Narrative

Business Acquisition - Narrative (Details) (Scout, USD $)	0 Months Ended
In Millions, unless otherwise specified	Jan. 22, 2014
Business Acquisition [Line Items]	'
Business Combination, Consideration Transferred	$32.50
Combined weighted-average useful life	'4 years
Developed technology	'
Business Acquisition [Line Items]	'
Finite-lived intangible asset useful life	'4 years
Customer relationships	'
Business Acquisition [Line Items]	'
Finite-lived intangible asset useful life	'4 years
Trade name	'
Business Acquisition [Line Items]	'
Finite-lived intangible asset useful life	'4 years

Business_Acquisition_Allocatio

Business Acquisition - Allocation of the Total Purchase Consideration (Details) (USD $)	Sep. 30, 2014	Dec. 31, 2013	Jan. 22, 2014	Jan. 22, 2014	Jan. 22, 2014	Jan. 22, 2014
In Thousands, unless otherwise specified			Scout	Scout	Scout	Scout
				Developed technology	Customer relationships	Trade name
Business Acquisition [Line Items]	'	'	'	'	'	'
Acquired intangible assets	'	'	$9,020	$4,330	$3,400	$1,290
Goodwill and intangibles, net	7,987	6,334	22,653	'	'	'
Accounts receivable	'	'	2,679	'	'	'
Other assets (including cash of $211)	'	'	520	'	'	'
Deferred revenue	'	'	-1,350	'	'	'
Capital lease	'	'	-283	'	'	'
Other liabilities	'	'	-477	'	'	'
Net Assets Acquired	'	'	32,762	'	'	'
Cash	'	'	$211	'	'	'

Goodwill_and_Intangible_Assets2

Goodwill and Intangible Assets - Carrying Amount of Goodwill (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Goodwill [Roll Forward]	'	'	'	'
Beginning Balance	'	'	$6,334	'
Addition due to acquisition	'	'	22,653	'
Impairment	-21,000	0	-21,000	0
Ending Balance	7,987	'	7,987	'
Managed Services	'	'	'	'
Goodwill [Roll Forward]	'	'	'	'
Beginning Balance	'	'	6,334	'
Addition due to acquisition	'	'	0	'
Impairment	'	'	0	'
Ending Balance	6,334	'	6,334	'
Cloud And Data Services	'	'	'	'
Goodwill [Roll Forward]	'	'	'	'
Beginning Balance	'	'	0	'
Addition due to acquisition	'	'	22,653	'
Impairment	'	'	-21,000	'
Ending Balance	$1,653	'	$1,653	'

Goodwill_and_Intangible_Assets3

Goodwill and Intangible Assets - Intangible Assets (Details) (USD $)	3 Months Ended	9 Months Ended
	Sep. 30, 2014	Sep. 30, 2014
Finite-Lived Intangible Assets [Line Items]	'	'
Gross Carrying Amount	$9,020,000	$9,020,000
Accumulated Amortization	-1,564,000	-1,564,000
Net Carrying Amount	7,456,000	7,456,000
Amortization expense for intangible assets	600,000	1,600,000
Developed technology	'	'
Finite-Lived Intangible Assets [Line Items]	'	'
Gross Carrying Amount	4,330,000	4,330,000
Accumulated Amortization	-751,000	-751,000
Net Carrying Amount	3,579,000	3,579,000
Customer relationships	'	'
Finite-Lived Intangible Assets [Line Items]	'	'
Gross Carrying Amount	3,400,000	3,400,000
Accumulated Amortization	-589,000	-589,000
Net Carrying Amount	2,811,000	2,811,000
Trade name	'	'
Finite-Lived Intangible Assets [Line Items]	'	'
Gross Carrying Amount	1,290,000	1,290,000
Accumulated Amortization	-224,000	-224,000
Net Carrying Amount	$1,066,000	$1,066,000

Goodwill_and_Intangible_Assets4

Goodwill and Intangible Assets - Estimated Future Amortization Expense (Details) (USD $)	Sep. 30, 2014
In Thousands, unless otherwise specified
Goodwill and Intangible Assets Disclosure [Abstract]	'
2014 (remaining six months)	$564
2015	2,255
2016	2,255
2017	2,255
2018	127
Net Carrying Amount	$7,456

Cash_Cash_Equivalents_and_Shor1

Cash Cash Equivalents and Short-term Investments (Detail) (USD $)	9 Months Ended	12 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Dec. 31, 2013	Sep. 30, 2013	Dec. 31, 2012
Cash and Cash Equivalents [Abstract]	'	'	'	'
Cash and cash equivalents held by third party	$721	$500	'	'
Schedule of Available-for-sale Securities [Line Items]	'	'	'	'
Total cash and cash equivalents, Amortized Cost	98,922	170,132	174,674	76,568
Total short-term investments, Amortized Cost	124,980	104,845	'	'
Total short-term investments, Unrealized Gains	152	194	'	'
Total short-term investments, Unrealized Losses	-131	-38	'	'
Total short-term investments	125,001	105,001	'	'
Cash, cash equivalents and short-term investments, Amortized Cost	223,902	274,977	'	'
Cash, cash equivalents and short-term investments, Unrealized Gains	152	194	'	'
Cash, cash equivalents and short-term investments, Unrealized Losses	-131	-38	'	'
Cash, cash equivalents and short-term investments, Estimated Fair Value	223,923	275,133	'	'
Corporate bonds	'	'	'	'
Schedule of Available-for-sale Securities [Line Items]	'	'	'	'
Total short-term investments, Amortized Cost	47,938	40,503	'	'
Total short-term investments, Unrealized Gains	60	90	'	'
Total short-term investments, Unrealized Losses	-54	-10	'	'
Total short-term investments	47,944	40,583	'	'
U.S. agency securities	'	'	'	'
Schedule of Available-for-sale Securities [Line Items]	'	'	'	'
Total short-term investments, Amortized Cost	39,267	31,720	'	'
Total short-term investments, Unrealized Gains	36	40	'	'
Total short-term investments, Unrealized Losses	-26	-13	'	'
Total short-term investments	39,277	31,747	'	'
Asset-backed securities	'	'	'	'
Schedule of Available-for-sale Securities [Line Items]	'	'	'	'
Total short-term investments, Amortized Cost	22,035	15,880	'	'
Total short-term investments, Unrealized Gains	12	14	'	'
Total short-term investments, Unrealized Losses	-39	-12	'	'
Total short-term investments	22,008	15,882	'	'
U.S. Treasury securities	'	'	'	'
Schedule of Available-for-sale Securities [Line Items]	'	'	'	'
Total short-term investments, Amortized Cost	15,740	16,742	'	'
Total short-term investments, Unrealized Gains	44	50	'	'
Total short-term investments, Unrealized Losses	-12	-3	'	'
Total short-term investments	15,772	16,789	'	'
Cash	'	'	'	'
Schedule of Available-for-sale Securities [Line Items]	'	'	'	'
Total cash and cash equivalents, Amortized Cost	98,287	169,968	'	'
Total cash and cash equivalents, Unrealized Gains	0	0	'	'
Total cash and cash equivalents, Unrealized Losses	0	0	'	'
Total cash and cash equivalents, Estimated Fair Value	98,287	169,968	'	'
Money market mutual funds	'	'	'	'
Schedule of Available-for-sale Securities [Line Items]	'	'	'	'
Total cash and cash equivalents, Amortized Cost	635	164	'	'
Total cash and cash equivalents, Unrealized Gains	0	0	'	'
Total cash and cash equivalents, Unrealized Losses	0	0	'	'
Total cash and cash equivalents, Estimated Fair Value	635	164	'	'
Total cash and cash equivalents	'	'	'	'
Schedule of Available-for-sale Securities [Line Items]	'	'	'	'
Total cash and cash equivalents, Amortized Cost	98,922	170,132	'	'
Total cash and cash equivalents, Unrealized Gains	0	0	'	'
Total cash and cash equivalents, Unrealized Losses	0	0	'	'
Total cash and cash equivalents, Estimated Fair Value	$98,922	$170,132	'	'

Summary_of_Cost_and_Estimated_

Summary of Cost and Estimated Fair Values of Short Term Fixed Income Securities (Detail) (USD $)	Sep. 30, 2014
In Thousands, unless otherwise specified
Amortized Cost	'
Less than 1 year	$15,028
Due in 1 to 3 years	109,952
Total	124,980
Estimated Fair Value	'
Less than 1 year	15,047
Due in 1 to 3 years	109,954
Total	$125,001

Financial_Instruments_that_are

Financial Instruments that are Measured at Fair Value (Detail) (USD $)	Sep. 30, 2014	Dec. 31, 2013	Sep. 30, 2013	Dec. 31, 2012
In Thousands, unless otherwise specified
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'	'	'
Cash and cash equivalents	$98,922	$170,132	$174,674	$76,568
Short-term investments:	'	'	'	'
Total short-term investments	125,001	105,001	'	'
Convertible Notes Payable	'	'	'	'
Short-term investments:	'	'	'	'
Fair value of convertible notes	113,438	141,200	'	'
Fair Value, Measurements, Recurring	'	'	'	'
Cash equivalents:	'	'	'	'
Total cash equivalents	635	164	'	'
Short-term investments:	'	'	'	'
Total short-term investments	125,001	105,001	'	'
Cash equivalents and short-term investments	125,636	105,165	'	'
Fair Value, Measurements, Recurring | Money market mutual funds	'	'	'	'
Fair Value, Assets and Liabilities Measured on Recurring and Nonrecurring Basis [Line Items]	'	'	'	'
Cash and cash equivalents	635	'	'	'
Cash equivalents:	'	'	'	'
Total cash equivalents	'	164	'	'
Fair Value, Measurements, Recurring | Corporate bonds	'	'	'	'
Short-term investments:	'	'	'	'
Total short-term investments	'	40,583	'	'
Fair Value, Measurements, Recurring | U.S. agency securities	'	'	'	'
Short-term investments:	'	'	'	'
Total short-term investments	'	31,747	'	'
Fair Value, Measurements, Recurring | Asset-backed securities	'	'	'	'
Short-term investments:	'	'	'	'
Total short-term investments	'	15,882	'	'
Fair Value, Measurements, Recurring | U.S. Treasury securities	'	'	'	'
Short-term investments:	'	'	'	'
Total short-term investments	'	16,789	'	'
Quoted Prices in Active Markets for Identical Assets (Level 1) | Fair Value, Measurements, Recurring	'	'	'	'
Cash equivalents:	'	'	'	'
Total cash equivalents	635	164	'	'
Short-term investments:	'	'	'	'
Cash equivalents and short-term investments	635	164	'	'
Quoted Prices in Active Markets for Identical Assets (Level 1) | Fair Value, Measurements, Recurring | Money market mutual funds	'	'	'	'
Cash equivalents:	'	'	'	'
Total cash equivalents	635	164	'	'
Significant Other Observable Inputs (Level 2) | Fair Value, Measurements, Recurring	'	'	'	'
Short-term investments:	'	'	'	'
Total short-term investments	125,001	105,001	'	'
Cash equivalents and short-term investments	125,001	105,001	'	'
Significant Other Observable Inputs (Level 2) | Fair Value, Measurements, Recurring | Corporate bonds	'	'	'	'
Short-term investments:	'	'	'	'
Total short-term investments	47,944	40,583	'	'
Significant Other Observable Inputs (Level 2) | Fair Value, Measurements, Recurring | U.S. agency securities	'	'	'	'
Short-term investments:	'	'	'	'
Total short-term investments	39,277	31,747	'	'
Significant Other Observable Inputs (Level 2) | Fair Value, Measurements, Recurring | Asset-backed securities	'	'	'	'
Short-term investments:	'	'	'	'
Total short-term investments	22,008	15,882	'	'
Significant Other Observable Inputs (Level 2) | Fair Value, Measurements, Recurring | U.S. Treasury securities	'	'	'	'
Short-term investments:	'	'	'	'
Total short-term investments	$15,772	$16,789	'	'

Property_and_Equipment_Detail

Property and Equipment (Detail) (USD $)	Sep. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Property, Plant and Equipment [Line Items]	'	'
Property, plant and equipment, Gross	$76,119	$69,713
Less: accumulated depreciation and amortization	-48,447	-41,715
Property and equipment, net	27,672	27,998
Computers and equipment	'	'
Property, Plant and Equipment [Line Items]	'	'
Property, plant and equipment, Gross	16,414	14,675
Software	'	'
Property, Plant and Equipment [Line Items]	'	'
Property, plant and equipment, Gross	37,062	34,467
Leasehold improvements	'	'
Property, Plant and Equipment [Line Items]	'	'
Property, plant and equipment, Gross	12,906	11,493
Furniture and Fixture	'	'
Property, Plant and Equipment [Line Items]	'	'
Property, plant and equipment, Gross	$9,737	$9,078

Property_and_Equipment_Net_Add

Property and Equipment, Net - Additional Information (Detail) (USD $)	3 Months Ended		9 Months Ended
In Millions, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013	Dec. 31, 2013
Property, Plant and Equipment [Abstract]	'	'	'	'	'
Depreciation and amortization expense related to property and equipment	$3.30	$3	$9.60	$9	'
Property and equipment under capital lease	3.3	'	3.3	'	3.2
Accumulated depreciation related to assets under capital lease	3	'	3	'	2.6
Internal-use software development costs capitalized	1	'	2	0	'
Carrying value of internal-use software, net of accumulated amortization	10.6	'	10.6	'	9.3
Amortization of capitalized costs related to internal-use software	$0.60	$1.80	$1.30	$3.80	'

Accrued_Liabilities_and_Other_1

Accrued Liabilities and Other - Comprised Balance of Accrued Liabilities and Other (Detail) (USD $)	Sep. 30, 2014	Dec. 31, 2013
In Thousands, unless otherwise specified
Payables and Accruals [Abstract]	'	'
Accrued professional fees	$4,523	$2,527
Deferred rent	865	834
Other employee related	536	374
ESPP contributions	339	892
Obligations under capital lease	191	270
Accrued other	5,430	4,612
Total accrued liabilities and other balance	$11,884	$9,509

Credit_Facility_and_Capital_Le2

Credit Facility and Capital Leases - Additional Information (Detail) (USD $)	0 Months Ended	3 Months Ended	9 Months Ended	3 Months Ended	0 Months Ended
	Jun. 30, 2013	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2014	Jul. 05, 2012	Sep. 30, 2014	Jun. 18, 2013	Sep. 30, 2014	Sep. 30, 2014	5-May-14	4-May-14
				Minimum	Line of Credit	Before July 5, 2013	Before July 5, 2013	After July 5, 2013	Letter Of Credit Sublimit	Revolving Credit Facility	Revolving Credit Facility
Line of Credit Facility [Line Items]	'	'	'	'	'	'	'	'	'	'	'
Credit agreement term	'	'	'	'	'3 years	'	'	'	'	'	'
Line of credit facility maximum borrowing capacity	'	'	'	'	'	$25,000,000	$25,000,000	$30,000,000	$2,000,000	$10,000,000	$25,000,000
Commitment fee	0.30%	'	'	'	'	'	'	'	'	'	'
Outstanding balance of revolving credit facility	'	'	$575,000	'	'	'	'	'	'	'	'
Interest rate	'	'	0.50%	'	'	'	'	'	'	'	'
LIBOR rate	'	'	2.00%	'	'	'	'	'	'	'	'
Revolving credit facility, maturity date	'	'	5-Jul-15	'	'	'	'	'	'	'	'
Interest rate for borrowings under credit facility	'	'	2.20%	'	'	'	'	'	'	'	'
Underlying property and equipment expiration period	'	'	'	'September 2019	'	'	'	'	'	'	'
Weighted-average imputed interest rates for the capital lease agreements	'	2.60%	'	'	'	'	'	'	'	'	'

Credit_Facility_and_Capital_Le3

Credit Facility and Capital Leases - Future Minimum Annual Payments Under Capital Lease Obligation (Detail) (USD $)	Sep. 30, 2014
In Thousands, unless otherwise specified
Debt Disclosure [Abstract]	'
2014 (remaining three months)	$197
2015	408
2016	342
2017	76
2018	79
Thereafter	59
Net carrying amount	$1,161

Debt_Narrative_Details

Debt - Narrative (Details) (USD $)	9 Months Ended		1 Months Ended	9 Months Ended
Share data in Millions, except Per Share data, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Aug. 31, 2013	Sep. 30, 2014	Sep. 30, 2014	Sep. 30, 2014	Sep. 30, 2014	Sep. 30, 2014
			Senior Convertible Notes	Senior Convertible Notes	Senior Convertible Notes	Senior Convertible Notes	After December 31, 2013 [Member]	Warrant [Member]
					Note Hedges	Warrant [Member]	Senior Convertible Notes
							D
Debt Instrument [Line Items]	'	'	'	'	'	'	'	'
Proceeds from issuance of debt	'	'	$150,000,000	'	'	'	'	'
Interest rate	'	'	'	1.50%	'	'	'	'
Conversion ratio	'	'	'	0.061677	'	'	'	'
Conversion price	'	'	'	$16.21	'	'	'	'
Threshold trading days	'	'	'	'	'	'	20	'
Threshold consecutive trading days	'	'	'	'5 days	'	'	'30 days	'
Threshold percentage of stock price trigger	'	'	'	98.00%	'	'	130.00%	'
Threshold business days	'	'	'	'5 days	'	'	'	'
Cash repurchase price, percent	'	'	'	100.00%	'	'	'	'
Minimum percent held in principal amount of outstanding notes to declare all notes to be due and payable	'	'	'	25.00%	'	'	'	'
Debt	1,161,000	'	111,500,000	118,958,000	'	'	'	'
Additional paid in capital	'	'	38,500,000	'	'	'	'	'
Transaction costs	'	'	'	4,900,000	'	'	'	'
Debt component of transaction costs, gross	'	'	3,600,000	'	'	'	'	'
Transaction costs, additional paid in capital	'	'	1,300,000	'	'	'	'	'
Net proceeds from the Notes	'	'	'	145,100,000	'	'	'	'
Payments of convertible note hedges	0	31,408,000	'	'	31,400,000	'	'	'
Proceeds from the issuance of warrants	$0	$21,763,000	'	'	'	$21,800,000	'	$21,800,000
Shares covered under note hedges	'	9.25	'	'	'	'	'	'
Warrants sold to acquire shares	'	'	'	'	'	'	'	9.25
Exercise price of warrant	'	'	'	'	'	'	'	21.02
Common stock strike price	'	$16.21	'	'	'	'	'	'

Debt_Liability_Component_and_I

Debt - Liability Component and Interest Expense (Details) (USD $)	3 Months Ended		9 Months Ended		3 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Aug. 31, 2013
					Senior Convertible Notes	Senior Convertible Notes
Liability Component	'	'	'	'	'	'
Principal amount	'	'	'	'	$150,000	'
Unamortized debt discount	'	'	'	'	-31,042	'
Net carrying amount	1,161	'	1,161	'	118,958	111,500
Interest Expense	'	'	'	'	'	'
Contractual interest expense at 1.5% per annum	'	'	'	'	1,688	'
Amortization of debt issuance costs	'	'	'	'	470	'
Accretion of debt discount	'	'	'	'	5,043	'
Total	$2,495	$1,272	$7,356	$1,376	$7,201	'

Commitments_and_Contingencies_1

Commitments and Contingencies - Additional Information (Detail) (USD $)	3 Months Ended		9 Months Ended		1 Months Ended
In Millions, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013	Aug. 31, 2013	Sep. 30, 2014
					Senior Convertible Notes	Senior Convertible Notes
Commitments and Contingencies Disclosure [Abstract]	'	'	'	'	'	'
Operating lease payment of non-cancelable agreement expiration period	'	'	'through September 30, 2022	'	'	'
Rent expense	$2.30	$2	$6.90	$6.40	'	'
Debt Instrument [Line Items]	'	'	'	'	'	'
Proceeds from issuance of debt	'	'	'	'	$150	'
Interest rate	'	'	'	'	'	1.50%

Commitments_and_Contingencies_2

Commitments and Contingencies - Future Annual Minimum Lease Payments Under All Noncancelable Operating Leases (Detail) (USD $)	Sep. 30, 2014
In Thousands, unless otherwise specified
Commitments and Contingencies Disclosure [Abstract]	'
2014 (remaining three months).	$2,125
2015	7,244
2016	5,077
2017	4,795
2018	4,450
Thereafter	9,787
Total future annual minimum lease payment	$33,478

Stockholders_Equity_Additional

Stockholders' Equity - Additional Information (Detail) (USD $)

3 Months Ended

9 Months Ended

3 Months Ended

9 Months Ended

1 Months Ended

9 Months Ended

3 Months Ended

9 Months Ended

3 Months Ended

Sep. 30, 2014

Sep. 30, 2013

Sep. 30, 2014

Sep. 30, 2013

Dec. 31, 2013

Sep. 30, 2014

Sep. 30, 2014

Sep. 30, 2014

Jan. 31, 2014

Sep. 30, 2014

Sep. 30, 2014

Sep. 30, 2014

Sep. 30, 2014

Jan. 02, 2014

Sep. 30, 2014

Maximum

Employee Stock Option

Restricted Stock Outstanding

2011 Plan

2011 Plan

2011 Plan

Employee Stock Purchase Plan

Employee Stock Purchase Plan

Employee Stock Purchase Plan

Employee Stock Purchase Plan

Employee Stock Option

Maximum

Share-based Compensation Arrangement by Share-based Payment Award [Line Items]

'

'

'

'

'

'

'

'

'

'

'

'

'

'

'

Share-based payment award, award vesting period

'

'

'1 year

'

'

'

'

'4 years

'

'

'4 years

'

'

'

'

Percentage of option vesting during first year

'

'

'

'

'

'

'

'

'

'

25.00%

'

'

'

'

Vested option expiring period

'

'

'

'

'

'

'

'

'

'10 years

'

'

'

'

'

Vested but unexercised option expiring period

'

'

'

'

'

'

'

'

'

'3 months

'

'

'

'

'

Annual increase in shares reserved for equity awards, percentage of outstanding shares

'

'

'

'

'

4.00%

'

'

'

'

'

'

'

'

'

Annual Increase in number of shares reserved for equity awards

'

'

'

'

'

3,840,000

'

'

'

'

'

'

'

'

'

Additional shares authorized for equity awards

'

'

3,279,000

'

'

'

0

2,845,000

3,300,000

'

'

'

'

'

'

Number of shares converted

'

'

'

'

'

'

'

1

'

'

'

'

'

'

'

Common stock, par value

$0.00

'

$0.00

'

$0.00

'

'

'

'

'

'

'

'

'

'

Weighted average grant-date fair value of stock options granted

$1.53

$4.86

$1.96

$3.03

'

'

'

'

'

'

'

'

'

'

'

Percentage of payroll deductions

'

'

'

'

'

'

'

'

'

'

'

10.00%

'

'

'

Percentage of purchase price of the shares on each purchase date is equal to the fair market value

'

'

'

'

'

'

'

'

'

'

'

85.00%

'

'

'

Share issued under employee stock purchase plan

'

'

'

'

'

'

'

'

'

'

'

'

1,104,000

'

1,500,000

Percentage of outstanding common stock shares

'

'

'

'

'

'

'

'

'

'

'

1.00%

'

'

'

Additional Shares reserved

'

'

'

'

'

'

'

'

'

'

'

'

'

800,000

'

Shares available for future issuance

'

'

'

'

'

'

'

'

'

'

'

2,097,000

2,097,000

'

'

Stockholders_Equity_Weighted_A

Stockholders' Equity - Weighted Average Black-Scholes Model Assumptions (Detail)	3 Months Ended		9 Months Ended
	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Disclosure of Compensation Related Costs, Share-based Payments [Abstract]	'	'	'	'
Expected term (in years)	'5 years	'5 years	'5 years	'5 years
Expected volatility	41.00%	43.00%	41.00%	44.00%
Risk-free interest rate	1.68%	1.48%	1.63%	0.95%
Expected dividend yield	0.00%	0.00%	0.00%	0.00%

Stockholders_Equity_Option_and

Stockholders' Equity - Option and Restricted Stock Activity (Detail) (USD $)	9 Months Ended
In Thousands, except Per Share data, unless otherwise specified	Sep. 30, 2014
Options Outstanding, Number of Shares	'
Shares and Units Available for Grant, Beginning balance	5,755
Additional shares reserved under the 2012 equity incentive plan	3,279
Shares and Units Available for Grant, Granted	-4,602
Shares and Units Available for Grant, Options exercised/ Restricted stock released	0
Shares and Units Available for Grant, Canceled/Forfeited	3,739
Shares and Units Available for Grant, Ending balance	8,171
Employee Stock Option	'
Options Outstanding, Number of Shares	'
Options Outstanding, Number of Shares, Beginning Balance	8,908
Additional shares reserved under the 2012 equity incentive plan	0
Options Outstanding, Number of Shares, Granted	1,757
Options Outstanding, Number of Shares, Options exercised/ Restricted stock released	-514
Options Outstanding, Number of Shares, Canceled /Forfeited	-1,842
Options Outstanding, Number of Shares, Ending Balance	8,309
Options Outstanding, Options, Weighted Average Exercise Price	'
Options Outstanding, Weighted Average Exercise Price, Beginning Balance	5.89
Options Outstanding, Weighted Average Exercise Price, Grants in Period	5.13
Options Outstanding, Weighted Average Exercise Price, Options exercised/ Restricted stock released in Period	5.17
Options Outstanding, Weighted Average Exercise Price, Forfeitures in Period	6.46
Options Outstanding, Weighted Average Exercise Price, Ending Balance	'
Restricted Stock Outstanding	'
Options Outstanding, Number of Shares	'
Restricted Stock Outstanding Number of Share, Beginning balance	5,431
Additional shares reserved under the 2012 equity incentive plan	2,845
Restricted Stock Outstanding Number of Share, Granted	-927
Restricted Stock Outstanding Number of Share, Options exercised/ Restricted stock released	0
Restricted Stock Outstanding Number of Share, Canceled /Forfeited	-1,892
Restricted Stock Outstanding Number of Share, Ending balance	5,457

Stockholders_Equity_StockBased

Stockholders' Equity - Stock-Based Compensation Expense (Detail) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Total stock-based compensation	$5,074	$5,958	$16,006	$17,301
Cost of revenue	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Total stock-based compensation	1,034	802	3,168	2,222
Sales and marketing	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Total stock-based compensation	1,497	2,414	4,917	7,396
Research and development	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Total stock-based compensation	695	753	2,131	1,758
General and administrative	'	'	'	'
Employee Service Share-based Compensation, Allocation of Recognized Period Costs [Line Items]	'	'	'	'
Total stock-based compensation	$1,848	$1,989	$5,790	$5,925

Income_Taxes_Additional_Inform

Income Taxes - Additional Information (Detail) (USD $)	9 Months Ended
In Millions, unless otherwise specified	Sep. 30, 2014	Dec. 31, 2013
Income Tax Disclosure [Abstract]	'	'
Unrecognized tax benefits	'	$0.90
Gross amount of unrecognized tax benefits, which, if recognized, would affect effective tax rate	$0.10	'
Number of most recent years cumulative losses represent significant negative evidence for valuation allowance need	'3 years	'

Segments_Additional_Informatio

Segments - Additional Information (Detail)	9 Months Ended	3 Months Ended
	Sep. 30, 2014	Sep. 30, 2014	Sep. 30, 2014	Sep. 30, 2014
	Segment	Geographic Concentration Risk [Member]	Geographic Concentration Risk [Member]	Geographic Concentration Risk [Member]
		Sales Revenue, Net [Member]	Sales Revenue, Net [Member]	Sales Revenue, Net [Member]
		NALA	EMEA	APJ
Segment Reporting Information [Line Items]	'	'	'	'
Number of Operating Segments	2	'	'	'
Concentration Risk, Percentage	'	67.00%	23.00%	10.00%

Segments_Summarized_Financial_

Segments - Summarized Financial Information Based on Reporting Segment (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Segment Reporting Information [Line Items]	'	'	'	'
Net revenue	$64,713	$66,482	$197,526	$195,300
Gross profit	15,495	26,752	52,195	78,452
Unallocated operating expenses	54,614	30,408	126,214	95,630
Loss from operations	-39,119	-3,656	-74,019	-17,178
Managed Services	'	'	'	'
Segment Reporting Information [Line Items]	'	'	'	'
Net revenue	56,629	61,946	173,773	183,329
Gross profit	12,896	26,558	46,143	75,945
Cloud And Data Services	'	'	'	'
Segment Reporting Information [Line Items]	'	'	'	'
Net revenue	8,084	4,536	23,753	11,971
Gross profit	$2,599	$194	$6,052	$2,507

Segments_Summarized_Financial_1

Segments - Summarized Financial Information Based Geographic Location (Detail) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013
Net revenue	'	'	'	'
Total net revenue	$64,713	$66,482	$197,526	$195,300
NALA	'	'	'	'
Net revenue	'	'	'	'
Total net revenue	43,477	45,068	129,434	125,357
EMEA	'	'	'	'
Net revenue	'	'	'	'
Total net revenue	15,156	15,625	49,599	51,383
APJ	'	'	'	'
Net revenue	'	'	'	'
Total net revenue	$6,080	$5,789	$18,493	$18,560

Restructuring_and_Other_Detail

Restructuring and Other (Details) (USD $)	3 Months Ended		9 Months Ended
In Thousands, unless otherwise specified	Sep. 30, 2014	Sep. 30, 2013	Sep. 30, 2014	Sep. 30, 2013	Dec. 31, 2013
Restructuring Reserve [Roll Forward]	'	'	'	'	'
Beginning Balance	$714	'	$714	'	$0
Restructuring and other	1,937	0	1,937	0	'
Cash paid	'	'	1,223	'	'
Ending Balance	714	'	714	'	0
Contract Termination [Member]	'	'	'	'	'
Restructuring Reserve [Roll Forward]	'	'	'	'	'
Restructuring and other	400	'	'	'	'
Restructuring Costs [Member]	'	'	'	'	'
Restructuring Reserve [Roll Forward]	'	'	'	'	'
Beginning Balance	506	'	506	'	0
Restructuring and other	'	'	835	'	'
Cash paid	'	'	329	'	'
Ending Balance	506	'	506	'	0
Other Restructuring [Member]	'	'	'	'	'
Restructuring Reserve [Roll Forward]	'	'	'	'	'
Beginning Balance	208	'	208	'	0
Restructuring and other	'	'	1,102	'	'
Cash paid	'	'	894	'	'
Ending Balance	$208	'	$208	'	$0